February 3, 2021 NHTSA CAMPAIGN NUMBER: 21V046000
A broken output shaft can lead to a loss of drive power or a rollaway condition in a parked vehicle (if the parking brake is not engaged), increasing the risk of a crash.
NHTSA Campaign Number: 21V046
Manufacturer BMW of North America, LLC
Components POWER TRAIN
Potential Number of Units Affected 28
Summary
BMW of North America, LLC (BMW) is recalling certain 2020-2021 530i xDrive, 540i xDrive and 2021 740Li xDrive vehicles. The output shafts (left/right) which transfer power from the driveshaft to the rear wheels may break due to a heat treatment error during supplier production.
Remedy
BMW will notify owners, and dealers will replace the output shaft(s), free of charge. The recall began March 24, 2021. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 33 01 21
2021-03-02
RECALL 21V-XXX: OUTPUT SHAFT(S)
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
This Service Information Bulletin (Revision 1) replaces SI B33 01 21 dated January 2021.
What’s New (Specific text highlighted):
- Entire Content
MODEL
| E-Series | Model Description | Production Date |
| G12 | 7 Series Sedan | March 13, 2020 – June 9, 2020 |
| G30 | 5 Series Sedan | May 29, 2020 – June 26, 2020 |
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective January 28, 2021) on a small number of Model Year 2020-2021 BMW vehicles that were produced between March 13, 2020 and June 26, 2020.
The output shafts (left / right) which transfer power from the driveshaft to the rear wheels, may not have been produced to specifications. Over time, the shaft(s) could become damaged and break, affecting vehicle handling and control, and increase the risk of a crash.
CORRECTION
For G12 vehicles, the right rear output shaft must be replaced. For G30 vehicles, the left rear output shaft must be replaced.
PROCEDURE
Replace the rear output shaft according to repair instructions 33 21 000 Removing and installing/replacing left or right output shaft
PARTS INFORMATION
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim.
| Part Number | Description | Quantity |
| 33 20 8639474 | Output shaft at rear right (G12 G32 B58) | 1 |
| 33 20 8664049 | Output shaft at rear left (G30 G31 B48 B46) | 1 |
| 33 20 8664621 | Output shaft at rear left (G30 G31 B58) | 1 |
| 31 20 6866022 | Collar bolt with compression spring (M16x1.5×66) | 2 (if required) |
| 33 10 7564416 | Sealing kit of rear axle differential (type 188/205) | 1 |
| 07 11 9906460 | Hexagon screw with washer (M12x1.5×110) | 2 |
| 33 30 6787062 | Multi-purpose nut (M14x1.5-10ZNNIV) | 1 |
| 33 17 6760336 | Hexagon screw with washer (M14x1.5x133ZNS3) | 1 |
| 33 12 7607158 | Recessed nut repair kit (M39x1.5×20) | 1 |
| 18 30 8631986 | V-clip (D = 80.0 mm), G30, G12 | 1 |
| 18 30 7525607 | Hexagon nut (M8) | 1 (if required) |
| 18 30 9909376 | Hexagon screw (M8X25) | 1 (if required) |
| 07 11 9904024 | Hexagon nut (M8-ZNS3) | 4 (if required) |
| 64 50 9123157 | Self-locking hexagon nut (M6) | 8 (if required) |
| 07 11 9906089 | Collar nut (M8-8-SC-ZNNIV ) | 4 (if required) |
| 07 11 9904024 | Hexagon nut (M8-ZNS3) | 4 (if required) |
Additionally, other small parts that are not specified above, such as one-time use screws, nuts and seals, which must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.
Attachment to B33 01 21
January 2021
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 21V-xxx: Output Shaft(s) – B33 01 21
BMW AG is conducting a Voluntary Safety Recall (effective January 28, 2021) on a small number of Model Year 2020-2021 BMW vehicles that were produced between March 13, 2020 and June 26, 2020.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Attachment to B33 01 21
January 2021
Safety Recall 21V-xyz
Output Shafts (Left / Right)
Model Year 2020-2021
BMW 5 Series, 7 Series
Initial Release: 01/28/2021
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? A small number of Model Year 2020-2021 BMW 5 Series and 7 Series in the US, produced between March and June 2020, are potentially affected.
Q2. What is the specific issue?
The output shafts (left / right) which transfer power from the driveshaft to the rear wheels, may not have been produced to specifications. Over time, the shaft(s) could become damaged and break, affecting vehicle handling and control, and increase the risk of a crash.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have output shafts produced to specifications.
Q4. Can I continue to drive my vehicle?
Yes. However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No. However, if this issue occurs, carefully move away from traffic and pull over to a safe location as soon as possible. If it is safe to do so, all occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through our quality control procedures.
Q7. How will I be informed of this Safety Recall?
Letters will be mailed to owners in March via First Class mail advising them of this Safety Recall and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at www.bmwusa.com/dealer. To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to factory-initiated campaigns and other information specific to their BMW.
Q8. How will my vehicle be repaired?
The affected output shaft(s) will be replaced for free and may take several hours.
Q9. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMW center to have this important Safety Recall performed. For the latest updates to this Safety Recall, please visit www.bmwusa.com/recall.
SEOCONTENT-START
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package
information below and the part numbers listed above that apply.
Defect Code: 0033170200 —
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 1 00 70 708 Replacing the output shaft on the
left or right
33 FRU (G12 Right Rear);
26 FRU (G30 Left Rear)
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed
or claimed during this workshop visit)
Work Pkg Labor Operation Description (Main work) Labor Allowance
# 2 00 70 182 Replacing the output shaft on the
left or right
35 FRU (G12 Right
Rear);
28 FRU (G30 Left Rear)
Only one of the flat rate labor operation codes listed above can be used for claim submission and
reimbursement. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B33 01 21 WP 1), unless otherwise required by State law.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
Copyright ©2021 BMW of North America, Inc.
3/3/2021 33 01 21_RECALL 21V-XXX: OUTPUT SHAFT(S)
3/3
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item
under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a
reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please
contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage,
Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to
your inquiry accordingly.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries Submit feedback at the top of this bulletin
Warranty inquiries
Please contact the Warranty department by either using the Live
Chat that’s available in the Warranty Documentation Portal or
through IDS by selecting Coverage, Policy, Coding Questions and
Mileage Corrections.
Parts inquiries Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B330121 Recall Notice.pdf
picture_as_pdf B330121_2021-BMW-MY2020-21-G12-30-OutputShafts-FAQ-(28Jan2021).pdf
**************************************************************************************************************
SAMPLE
BMW
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-
1227
Telephone
(800) 525-7417
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
IMPORTANT SAFETY RECALL
March 2021
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG
has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2020-2021
BMW 5 Series and Model Year 2021 BMW 7 Series models. Our records indicate that you are the owner of
a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall
performed, please contact your authorized BMW center immediately to schedule an appointment.
Please visit bmwusa.com/dealer to locate your nearest BMW center.
What could happen?
The output shafts (left / right) which transfer power from the driveshaft to the rear wheels may not have been
produced to specifications. Over time, the output shaft(s) could become damaged and break, which could
increase the risk of a crash. This could also allow the vehicle to roll when parked if the parking brake was
not used. Until you have this recall performed, please use the parking brake when exiting the vehicle.
If this issue occurs while driving, carefully move away from traffic and pull over to a safe location
as soon as possible. If it is safe to do so, all occupants should carefully exit the vehicle and move
to a safe location away from traffic. Do not continue to drive the vehicle. Contact BMW Roadside
Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized
BMW center.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this
important information.
What will BMW do?
The affected output shaft(s) will be replaced for free which could take several hours.
There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if
needed. Contact your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting bmwusa.com/mybmw or by
contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor,
Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit bmwusa.com/recall. Should you have any questions about
this recall, please contact your authorized BMW center. If you need additional assistance, please contact
BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you
may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E.,
Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-
9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any
inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
Remedy is
Available
This notice applies to your vehicle,
Recall Campaign No. 21V-046: Output Shafts
Company
Mailing Address
Telephone
Fax
E-mail
Internet
SAMPLE
BMW
Empresa
BMW
of North America, LLC
Compañía de BMW
Group
Dirección postal
P.O. Box 1227
Westwood, NJ 07675-
1227
Teléfono
(800) 525-7417
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
IMPORTANTE RETIRADA DE PRODUCTOS POR MOTIVOS DE
SEGURIDAD
Marzo de 2021
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos (National
Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos de BMW de la
Serie 5 de los modelos 2020 y 2021 y de la Serie 7 del año 2021 tienen un defecto relacionado con la
seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que
podría estar afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada en
su vehículo, comuníquese de inmediato con su centro autorizado de BMW para programar una cita.
Visite bmwusa.com/dealer para encontrar su centro de BMW más cercano.
¿Qué podría suceder?
Es posible que los ejes de salida (izquierdo/derecho) que transfieren la potencia del eje de transmisión a las
ruedas traseras no se hayan fabricado según las especificaciones. Con el tiempo, los ejes de salida podrían
dañarse y romperse, lo que aumentaría el riesgo de colisionar. Esto también podría provocar que el vehículo
se mueva mientras esté estacionado, si no se utilizó el freno de estacionamiento. Hasta que no se haga esta
retirada, utilice el freno de estacionamiento cuando salga del vehículo.
Si este problema ocurre cuando está conduciendo, aléjese con cuidado del tránsito y deténgase
en un lugar seguro lo antes posible. Si es seguro, todos los ocupantes deben salir del vehículo con
cuidado y trasladarse a un lugar seguro lejos del tránsito. No siga conduciendo el vehículo.
Comuníquese de inmediato con la asistencia en la carretera de BMW (BMW Roadside Assistance)
llamando al 1-800-332-4269 para que lleven su vehículo al centro autorizado de BMW más
cercano.
Si usted no es la única persona que conduce este vehículo, comparta esta información importante
con los otros conductores y pasajeros.
¿Qué hará BMW?
Los ejes de salida afectados se reemplazarán de forma gratuita. Tenga en cuenta que esta reparación podría
tardar varias horas.
Podría haber algunas opciones para ayudarlo en caso de que sea un inconveniente llevar el vehículo para
repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver cuáles son las opciones
disponibles.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o usted vendió el vehículo, debe informarlo en bmwusa.com/mybmw o comunicarse
con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (consulte la información de
contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las regulaciones
federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para conocer las últimas actualizaciones sobre esta retirada, visite bmwusa.com/recall. Si tiene alguna
pregunta sobre esta retirada, comuníquese con su centro autorizado de BMW. Si necesita más ayuda,
comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar
al administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway
Traffic Safety Administration), en 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea
gratuita directa de seguridad vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153)
o visitar el sitio web https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos disculpas si esta retirada le causa algún
inconveniente. Le recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo
momento.
Atentamente.
BMW of North America, LLC
El repuesto está
disponible
English version on front side
Versión en inglés en el frente
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 21V-046: Ejes de salida
Company
Mailing Address
Telephone
Fax
E-mail
Internet
SEOCONTENT-END
5 Affected Products
Vehicles
9 Associated Documents
Recall Acknowledgement
RCAK-21V046-4715.pdf 645.005KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V046-5226.PDF 211.22KB
Defect Notice 573 Report
RCLRPT-21V046-6060.PDF 215.688KB
Manufacturer Notices(to Dealers,etc) – Broadcast Message re BMW Recall 21V-xxx: Output Shaft(s)
RCMN-21V046-2309.pdf 137.427KB
Remedy Instructions and TSB – TSB re RECALL 21V-XXX: OUTPUT SHAFT(S)
RCRIT-21V046-3150.pdf 169.785KB
ISSUED Owner Notification Letter(Part 577) – Remedy is available
RCONL-21V046-2680.pdf 641.275KB
Recall Quarterly Report
RCLQRT-21V046-4558.PDF 211.123KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V046-6727.PDF 211.3KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V046-9963.PDF 211.403KB
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- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
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