February 29, 2024 NHTSA CAMPAIGN NUMBER: 24V165000
A loss of stability while riding can increase the risk of a crash.
NHTSA Campaign Number: 24V165
Manufacturer BMW of North America, LLC
Components SUSPENSION
Potential Number of Units Affected 191
Summary
BMW of North America, LLC (BMW) is recalling certain 2024 R 1250RT, K 1600GT, K 1600GTL, and K 1600B motorcycles. The front spring strut may contain an incorrectly manufactured proportional valve that can loosen, and result in strut failure and a loss of stability.
Remedy
Dealers will inspect the strut production dates and replace the front spring struts as necessary, free of charge. Owner notification letters are expected to be mailed April 22, 2024. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your BMW Motorcycle has a Recall
SIB 33 03 24
2024-03-04
RECALL 24V-165 Check Front Suspension Strut
This Service Information Bulletin replaces SIB 33 04 24 dated Feb 4th, 2024.
What’s New (Specific text highlighted):
- Campaign Number 0033240000 for the K 1600’s and R 1250 RT was upgraded to a Recall.
MODEL
| Model | Model Description | Model Code |
| K52/11 | R 1250 RT | 0L03 |
| K48 MU2 | K 1600 GT | 0F23 |
| K48 MU2 | K 1600 GTL | 0F33 |
| K61 MUE | K 1600 B | 0F63 |
The affected vehicles have been marked with campaign number 0000334700 in AIR.
In order to determine if a specific motorcycle is affected by this campaign, it will be necessary to verify the vehicle VIN in AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, open campaigns or vehicle stops may not appear in DCS Warranty Vehicle Inquiry or sales systems until 24-72 hours after they are announced, therefore AIR is always the recommended method for determining open campaigns and vehicle stops.
SITUATION
After close inspection it has been found there was an issue during production of the suspension strut that the proportional valve in the suspension strut may loosen over the course of the service life. This results in a loss of damping function.
Since 9/18/23, only vehicles without this fault pattern are produced in series.
PROCEDURE
For vehicles that have not yet been delivered, the Recall must be completed before vehicle handover.
For affected K 1600 models and the R 1250 RT, the front and rear ESA suspension strut must be checked and replaced, if necessary.
Production date 230814 to 230911:
Suspension strut must be replaced if any of these production dates are listed on the strut in the location shown in the above figure;
(230814 / 230815 / 230816 / 230817 / 230818 / 230819 / 230820 / 230821 / 230822 / 230823 / 230824 / 230825 / 230826 / 230827 / 230828 / 230829 / 230830 / 230831 / 230901 / 230902 / 230903 / 230904 / 230905 / 230906 / 230907 / 230908 / 230909 / 2309010 / 230911).
NOTE: None of the suspension struts before or after these production dates are affected.
NHTSA STATEMENT
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any used motorcycles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts.
PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in ETK which takes into account specific equipment and/or options.
Additional parts like gaskets, hardware and chemicals may be required for the complete repair. R 1250 RT (K52 11): (If necessary)
Part number Replacing rear suspension strut
| 33 54 8 557 148 | Rear ESA suspension strut | QTY 1 |
| 07 11 9 908 207 | Cheese head screw M12×75-10.9-MK | QTY 1 |
| 46 51 7 688 995 | Internal Torx screw M12×1.5-60-MK | QTY 1 |
| 46 54 9 908 616 | Cheese head screw | QTY 6 |
Part number Replacing front suspension strut
| 31 48 9 899 967 | Front ESA suspension strut | QTY 1 |
| 31 48 9 444 029 | Flat seal | QTY 2 |
| 31 48 8 550 092 | Cheese head screw with washer | QTY 1 |
| 31 48 8 522 949 | Fitted Screw | QTY 1 |
| 13 53 7 700 797 | O-Ring | QTY 1 |
K1600 GT/GTL (K48 MU2) and K 1600 B (K61 MUE): (If necessary)
Part number Replacing rear suspension strut
| 33 54 8 552 065 | Rear spring strut (K48 MU2) | QTY 1 |
| 33 54 8 552 067 | Rear spring strut (K61 MUE) | QTY 1 |
| 07 12 9 905 658 | ISA bolt M12x1.5×80 – MK | QTY 5 |
| 07 12 9 908 527 | Cheese head screw | QTY 2 |
| 46 51 9 909 279 | Cheese head screw M10x45-10.9-MK | QTY 2 |
| 51 11 7 707 528 | Oval-Head screw w/collar M5x10-A2-80-MK | QTY 2 |
| 06 32 7 657 949 | Bolt M5x16-A2-80-MK | QTY 2 |
| 07 11 9 905 544 | Hexagon nut, self-locking | QTY 1 |
Part number Replacing front suspension strut
| 31 48 8 552 061 | Front ESA suspension strut | QTY 1 |
| 07 12 9 905 658 | ISA bolt M12x1.5×80 – MK | QTY 2 |
| 13 53 7 700 797 | O-Ring | QTY 1 |
| 07 12 9 905 270 | ISA screw | QTY 2 as needed |
| 46 54 7 685 133 | Oval-Head screw M6x30A2-80 | QTY 1 |
NOTICE:
Contrary to the repair instructions, the screws (part number 07 12 9 907 401) for securing the holder for the pressure modulator to the frame, do not need to be replaced to exchange the front suspension strut. The thread is simply cleaned and medium-strength screw locking agent (part number 83 19 2 210 339) is reapplied.
24V-xyz
Model Year 2024
BMW R 1250 RT, K 1600 GT / GTL / B
Front Spring Strut
Chronology
29 Feb 2024
On September 14, 2023, BMW was informed by the supplier that during internal quality controls one spring strut was discovered where within the damper the valve post had become disconnected from the proportional valve. An engineering investigation was initiated.
Preliminary information suggested an out-of-specification thread of the valve housing. A review of the supply chain indicated that a limited number of suspect front and rear spring struts may have been delivered to BMW where the proportional valve of the damper was not produced to specifications. No US motorcycles with potentially suspect struts had been released from the motorcycle assembly plant.
Between October and November, approximately 600 suspect spring struts were returned to the supplier from the motorcycle assembly plant for further analysis. Further investigations, including a complete review of the supply chain, showed that, contrary to first suspected cause (out-of-specification thread of the valve housing), the material of the valve housing was not according to specification.
On December 7, 2023, BMW was informed by the supplier of their results.
Motorcycle assembly information and supplier delivery records were reviewed to establish the number of motorcycles that may have been assembled with potentially affected spring struts.
Between December and January, assessments were conducted regarding the loss of the damping function. Initially, simulations and functional models for the front sprint strut were performed. Further analyses and road tests were planned.
On January 8, 2024, the review of motorcycle assembly information and supplier delivery records, which was initiated in December, was completed. On January 16, 2024, as a precaution, a delivery stop was issued to dealers, and on January 18, 2024, a service action was decided.
In February, the tests and analyses were completed.
On February 22, 2024, BMW decided to conduct a voluntary safety recall for motorcycles equipped with potentially affected front spring struts.
BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.
4 Affected Products
Vehicles
5 Associated Documents
Defect Notice 573 Report
RCLRPT-24V165-7780.PDF 215.122KB
Miscellaneous Document – Chronology
RMISC-24V165-2023.pdf 64.165KB
Recall Acknowledgement
RCAK-24V165-3780.pdf 645.366KB
Remedy Instructions and TSB – Service Information Bulletin re RECALL 24V-165 Check Front Suspension Strut
RCRIT-24V165-1503.pdf 326.525KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V165-3754.pdf 114.504KB
- Works on Most Vehicles: This heavy-duty spring compressor tool set by Orion Motor Tech repairs bent and damaged parts and performs the necessary suspension maintenance on the MacPherson struts and springs found in most small and medium-sized cars
- Secure Compression: Acme-threaded rods ensure a firm grip on springs, while built-in detent pins securely lock them in place, providing reliable, non-slip compression for safe and precise work
- Wide Compatibility: Working with your manual or power tool's 1/2-inch square drive or 13/16-inch hex sockets, our Acme rods and end pieces offer a 10.5" range, wider than the competition to work with more vehicles
- Built to Last: Our pair of heavy-duty strut spring compressors boasts high durability and corrosion resistance under even punishing use thanks to their heat-treated steel construction, black oxide finish along the threaded rods, and zinc-coated heads
- Compact & Portable: This hock spring compressor tool set comes with a blow-molded case, keeping parts organized and easy to carry, store, and access, so you're always prepared for your next repair job
- Ideal for Most Vehicles: Orion Motor Tech's spring compressor tool set with a 10.5" maximum jaw opening, is ideal for repairing damaged parts and maintaining suspension of the MacPherson struts and springs found in most small and medium-sized cars
- Easy Operation: The main shafts and precision threading on our compressor provide smooth and precise movement. Compatible with your manual or power tool's 1/2" square drive or 13/16" hex sockets, it makes transferring old springs to new struts effortless
- Secure Compression: The wide end pieces on these two automotive strut spring compressor tools quickly and easily lock onto your springs, maintaining a secure hold as you work; the built-in locking pins provide additional security and precision
- Built to Last: Our pair of coil spring compressor tools features high durability and corrosion resistance, even under punishing use, thanks to their heat-treated 40 Cr steel construction, black oxide finish on the threaded rods, and galvanized end pieces
- Compact & Portable: This shock spring compressor tool set comes with a blue blow-molded case, keeping parts organized and easy to carry, store, and access, ensuring you are always prepared for your next repair job
- Safely Compress Motorcycle Shock Springs: Designed to remove and install rear shock coil springs on motorcycles and light ATVs. Compresses the spring evenly for safer, more controlled shock disassembly and installation.
- Made for Motorcycle & Light ATV Suspension: Specifically fits most classic and modern motorcycle shock coils and light ATV suspension springs. Ideal as a motorcycle shock spring compressor, rear shock spring compressor, and coil spring removal tool. Not intended for automotive strut springs, heavy UTV, or truck suspension.
- Quick Compression with 17mm Wrench: Each compressor accepts either a 17 mm wrench or a 17 mm socket, allowing fast and controlled spring compression in tight garage or workshop spaces.
- Heavy-Duty Steel Construction with 7 Spring Protectors: Forged 40Cr steel bolts and cast 42CrMo hooks provide strong, stable spring compression, while the machined carbon steel body adds durability. Includes 7 protective pads to help prevent scratches and paint damage on shock springs.
- Complete Kit for Safe Spring Removal: Includes 2 motorcycle shock spring compressors, 7 spring protectors. Use both compressors together for balanced compression and safer rear shock spring installation or removal.
- Works on Most Vehicles: This heavy-duty spring compressor tool set by Orion Motor Tech repairs bent and damaged parts and performs the necessary suspension maintenance on the MacPherson struts and springs found in most small and medium-sized cars
- Secure Compression: Acme-threaded rods ensure a firm grip on springs, while built-in detent pins securely lock them in place, providing reliable, non-slip compression for safe and precise work
- Wide Compatibility: Working with your manual or power tool's 1/2-inch square drive or 13/16-inch hex sockets, our Acme rods and end pieces offer a 10.5" range, wider than the competition to work with more vehicles
- Built to Last: Our pair of heavy-duty strut spring compressors boasts high durability and corrosion resistance under even punishing use thanks to their heat-treated steel construction, black oxide finish along the threaded rods, and powder-coated heads
- Compact & Portable: This hock spring compressor tool set comes with a blow-molded case, keeping parts organized and easy to carry, store, and access, so you're always prepared for your next repair job
- Rugged Coil Spring Compressor Tool: The heavy duty spring compressor tool automotive for struts and coil springs reduce tool flexing, bending and warping, providing confidence to the mechanic, a professional job performance for a professional mechanic and automotive. Our coil spring compressor set has a retractable bracket to ensures stable parallel compression.
- Built to Last: #45 Carbon steel to provides high durability and strength, while black oxide finish resists corrosion and rust; Rugged frame reduces flexing, bending, and warping even under high tension. Car spring compressor tool bears up to 2,200 pounds (1000kg).
- Secure Hooks: Avoid strut compressors with flimsy hooks creating slippage and other safety problems. This coil compressor hooks grip springs tightly by turning easy-to-use hex nuts.
- Easy to Use: Extend internally threaded rod to full length and attach the bracket jaws onto the spring; Adjust safeguard and tighten locking nut to secure in place; With a hand ratchet or wrench, slowly and evenly crank the hex socket to compress the spring.
- Universal Compressor Tool: Wide jaw capacity (23 mm - 280 mm) makes this coil spring compressor tool ideal for a range of vehicles, assisting the mechanic with years of compression jobs. The strut spring compressor tool kit is usable for almost any vehicles including large cars and trucks.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-165
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC FEB 29, 2024 NHTSA Recall No. : 24V-165 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 191 Estimated percentage with defect : 80 %
Vehicle Information : Vehicle 1 : 2024-2024 BMW R 1250 RT
Vehicle Type : MOTORCYCLES Body Style :
Power Train : GAS
Descriptive Information : Approximately 140 motorcycles were manufactured with front spring struts that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Motorcycle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected motorcycles. Recall component difference to non-recall component: Potentially affected motorcycles were manufactured with front spring struts that may not have been produced by the supplier according to specifications. Production Dates : AUG 18, 2023 – SEP 15, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-165 Page 2 Vehicle 2 : 2024-2024 BMW K 1600 GT / GTL / B
Vehicle Type : MOTORCYCLES Body Style :
Power Train : GAS
Descriptive Information : Approximately 51 motorcycles were manufactured with front spring struts that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Motorcycle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected motorcycles. Recall component difference to non-recall component: Potentially affected motorcycles were manufactured with front spring struts that may not have been produced by the supplier according to specifications. Production Dates : SEP 05, 2023 – SEP 15, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : This safety recall involves the front spring strut which may not have been produced by the supplier according to specifications. The front spring strut may have been manufactured with a proportional valve in the damper made from a material not corresponding to specifications. As a result, the valve may unscrew from the valve post over the course of the service life. If this occurs, the damping function of the spring strut will no longer exist.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If loss of damping occurs, it may not be noticed by the rider. Riding stability may be impaired, especially at higher speeds, which could increase the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-165 Page 3 Component Name 1 : ESA Front Spring Strut Component Description : ESA Front Sprint Strut Component Part Number : 31489899967, 31488552061 Supplier Identification : Component Manufacturer
Name : Tenneco Automotive Europe BVBA Address : St-Jorisstraat 4520
Sint-Truiden Foreign States 3800
Country : Belgium Chronology :
Please refer to the separate document containing the chronology. Description of Remedy :
Description of Remedy Program : Front spring struts will be inspected and, if identified by the production
date label as affected, will be replaced with updated spring struts. Owners will be notified by First Class mail and instructed to take their motorcycle to an authorized BMW motorcycle dealer to have the remedy performed for free. If this condition were to occur to a potentially affected motorcycle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recall component – ESA front spring struts
31 48 9 899 967 Front ESA spring strut R 1250 RT
31 48 8 552 061 Front ESA spring strut K 1600 GT / GTL / B Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-165
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Notification to dealers is planned to begin and end on March 1, 2024.
Notification to owners is planned to begin and end on April 22, 2024.
Planned Dealer Notification Date : MAR 01, 2024 – MAR 01, 2024
Planned Owner Notification Date : APR 22, 2024 – APR 22, 2024
* NR – Not Reported
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3/7/24, 10:10 AM 33 03 24_RECALL 24V-165 Check Front Suspension Strut
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SIB 33 03 24
RECALL 24V-165 Check Front Suspension Strut
2024-03-04
This Service Information Bulletin replaces SIB 33 04 24
dated Feb 4th, 2024.
What’s New
(Specific text highlighted):
Campaign Number 0033240000 for the K 1600’s and R 1250 RT was upgraded to a Recall.
MODEL
Model
Model Description
Model Code
K52/11
R 1250 RT
0L03
K48 MU2
K 1600 GT
0F23
K48 MU2
K 1600 GTL
0F33
K61 MUE
K 1600 B
0F63
The affected vehicles have been marked with campaign number
0000334700
in AIR.
In order to determine if a specific motorcycle is affected by this campaign, it will be necessary to verify thevehicle VIN in AIR (Aftersales Information Research). Based on the response of the system, either proceedwith the repair or take no further action. Please note, open campaigns or vehicle stops may not appear inDCS Warranty Vehicle Inquiry or sales systems until 24-72 hours after they are announced, therefore AIR isalways the recommended method for determining open campaigns and vehicle stops.
SITUATION
After close inspection it has been found there was an issue during production of the suspension strut thatthe proportional valve in the suspension strut may loosen over the course of the service life. This results in aloss of damping function.
Since 9/18/23, only vehicles without this fault pattern are produced in series.
PROCEDURE
For vehicles that have not yet been delivered, the Recall must be completed before vehicle handover.
For affected K 1600 models and the R 1250 RT, the front and rear ESA suspension strut must be checkedand replaced, if necessary.
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
3/7/24, 10:10 AM 33 03 24_RECALL 24V-165 Check Front Suspension Strut
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Production date 230814 to 230911:
Suspension strut
must be replaced
if any of these production dates are listed on the strut in the locationshown in the above figure;
(230814 / 230815 / 230816 / 230817 / 230818 / 230819 / 230820 / 230821 / 230822 / 230823 / 230824 /230825 / 230826 / 230827 / 230828 / 230829 / 230830 / 230831 / 230901 / 230902 / 230903 / 230904 /230905 / 230906 / 230907 / 230908 / 230909 / 2309010 / 230911).
NOTE: None of the suspension struts
before
or
after
these production dates are affected.
NHTSA STATEMENT
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver anynew motorcycle covered by this notification until the recall repair has been performed. This means thatdealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacementequipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of theSafety Act. Also, you should not sell, lease or deliver any used motorcycles subject to a safety recall until therepair is completed. Please follow any special instructions that we provide to you for the return or dispositionof recall parts.
PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in ETK whichtakes into account specific equipment and/or options.
Additional parts like gaskets, hardware and chemicals may be required for the complete repair.
R 1250 RT (K52 11):
(If necessary)
Part number Replacing rear suspension strut
33 54 8 557 148
Rear ESA suspension strut
QTY 1
07 11 9 908 207
Cheese head screw M12×75-10.9-MK
QTY 1
46 51 7 688 995
Internal Torx screw M12×1.5-60-MK
QTY 1
46 54 9 908 616
Cheese head screw
QTY 6
Part number Replacing front suspension strut
31 48 9 899 967
Front ESA suspension strut
QTY 1
31 48 9 444 029
Flat seal
QTY 2
31 48 8 550 092
Cheese head screw with washer
QTY 1
31 48 8 522 949
Fitted Screw
QTY 1
13 53 7 700 797
O-Ring
QTY 1
K1600 GT/GTL (K48 MU2) and K 1600 B (K61 MUE):
(If necessary)
Part number Replacing rear suspension strut
33 54 8 552 065
Rear spring strut (K48 MU2)
QTY 1
33 54 8 552 067
Rear spring strut (K61 MUE)
QTY 1
07 12 9 905 658
ISA bolt M12x1.5×80 – MK
QTY 5
07 12 9 908 527
Cheese head screw
QTY 2
46 51 9 909 279
Cheese head screw M10x45-10.9-MK
QTY 2
51 11 7 707 528
Oval-Head screw w/collar M5x10-A2-80-MK
QTY 2
06 32 7 657 949
Bolt M5x16-A2-80-MK
QTY 2
07 11 9 905 544
Hexagon nut, self-locking
QTY 1
Part number Replacing front suspension strut
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
3/7/24, 10:10 AM 33 03 24_RECALL 24V-165 Check Front Suspension Strut
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31 48 8 552 061
Front ESA suspension strut
QTY 1
07 12 9 905 658
ISA bolt M12x1.5×80 – MK
QTY 2
13 53 7 700 797
O-Ring
QTY 1
07 12 9 905 270
ISA screw
QTY 2 as needed
46 54 7 685 133
Oval-Head screw M6x30A2-80
QTY 1
NOTICE:
Contrary to the repair instructions, the screws (part number 07 12 9 907 401) for securing the holder for thepressure modulator to the frame, do not need to be replaced to exchange the front suspension strut. Thethread is simply cleaned and medium-strength screw locking agent (part number 83 19 2 210 339) isreapplied.
CLAIM INFORMATION
Please submit claims via the normal claim process using the information below:
Defect code
00 00 33 47 00
Check Suspension strut, replace if necessary
Labor Operation for R 1250 RT (K52 11):
Checking suspension
00 60 426
Check Suspension strut
5 FRU
+00 60 926
Check Suspension strut
4 FRU
Replace affected suspension strut after checking
+33 54 500
Replacing rear suspension strut
8 FRU
+33 54 512
Additional work for replacing the rear suspension strut (for DynamicESA)
3 FRU
+31 48 512
Replacing front sprint strut
14 FRU
+31 48 511
Additional work for vehicle with Dynamic ESA Front
2 FRU
Labor Operation for K1600 GT/GTL (K48 MU2) and K 1600 B (K61 MUE):
Checking suspension
00 60 426
Check Suspension strut
5 FRU
+00 60 926
Check Suspension strut
4 FRU
Replace affected suspension strut after checking
+33 54 500
Replacing rear suspension strut
14 FRU
+31 48 512
Replacing front sprint strut (K 1600 GT)
21 FRU
+31 48 512
Replacing front sprint strut (K 1600 GTL, K 1600 B)
22 FRU
FRUs includes all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g.,visual inspection, lubrication, cleaning parts etc.) and administrative tasks.
Labor operation code 00 60 426 is a Main labor operation. If you are using a Main labor code for anotherrepair, use the Plus code labor operation instead.
TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs
If your center is presented with a reimbursement request, BMW of North America, LLC will reimbursequalifying customer-pay repairs that were performed on affected vehicles up to 10 days after the date theowner notification letter was sent out by BMW.
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
3/7/24, 10:10 AM 33 03 24_RECALL 24V-165 Check Front Suspension Strut
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If the customer previously paid for a qualifying repair, verify in AIR that the VIN is affected by the recallcampaign and proceed as applicable:
The customer arrives with an affected vehicle to your workshop
Perform the open Recall repair outlined in this bulletin, regardless or previous repair history.
If the prior repair qualifies (see below), submit for both the Recall repair and the customer-payreimbursement (Separate repair line items/separate defect codes).
Or:
The customer only presents your center with a customer-pay invoice for the prior repair
If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursementportion only.
Customer-pay Invoice Review and Reimbursement Qualification and Procedure
Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) contains arepair that pertains to the recall campaign. Only the repair outlined in the published safety recall servicebulletin is eligible for reimbursement.
If this prior repair qualifies, submit a claim for reimbursement:
Verify in AIR that the VIN was affected by the recall campaign
Use defect code 85 99 00 45 NA for the amount requested under sublet 03.
Comment: (RECALL 24V-165 Check Front Suspension Strut) – Reimbursement for allowableexpenses that relate to performing the prior qualifying customer-pay repair.
Use current repair date and mileage for claim submission.
Retain copies of the customer paid invoice and the current repair invoice in your records.
Reimburse the customer directly (parts and labor).
Contact warranty via an IDS ticket with any questions.
Retain the original customer pay invoice in your files; this documentation may be requested by BMW duringthe claim review process.
Note:
A repair performed on a non-affected vehicle, or the diagnosis and repair of other unrelated issues donot qualify for reimbursement.
This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined underDefect Code 85 99 00 45 NA,
will not close
the Open Safety Recall on the vehicle.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Contact the BMW Technical Support Group via TSARA
Warranty inquiries
Submit an IDS ticket to the Warranty Department
Parts inquiries
Submit an IDS ticket to the Motorrad Parts Department
Supporting Materials
picture_as_pdf
33 03 24 Recall 24V-165 Check Front Strut.pdf
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
3/7/24, 10:10 AM 33 03 24_RECALL 24V-165 Check Front Suspension Strut
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Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
**************************************************************************************************************
UPDATE: Delivery Stop – Checking Suspension Strut
Delivery Stop 330008 is now associated with 33 04 24 Service Action: Check Suspension Strut
BMW Motorrad USA is announcing a delivery stop STOP330008 for R 1250 RT (K52), R 1250 RS (K54), K 1600 GT/GTL (K48), and K 1600 Bagger (K61) produced between 08/18/2023 and 09/15/2023.
Due to a manufacturing fault, the proportional valve within the suspension strut may come loose over its lifetime. As a result, this can lead to a loss of the damping function.
Affected vehicles are flagged in AIR (Aftersales Information Research) with campaign code STOP330008. Please note, open campaigns or vehicle stops may not appear in DCS Warranty Vehicle Inquiry or sales systems until 24-72 hours after they are announced, therefore AIR is always the recommended method for determining open campaigns and vehicle stops.
If you have a vehicle in your new/used inventory matching the above description it cannot be retailed until repaired.
UPDATES:
March 1st, 2024 – The service action for the K 1600 GT, K 1600 GTL, K 1600 B and R 1250 RT has been changed to Recall 24V-165 Check Front Suspension Strut. This does not change the service action for the R 1250 R and R 1250 RS. A new bulletin is being prepared and will be posted in due time.
NHTSA Statement
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any used vehicles in your inventory subject to a safety recall until the repair is completed.
Feb 5th, 2024 – Technical campaign 33 04 24 Service Action: Check Suspension Strut has been released and can be found in TIS and in AIR on Affected vehicles.
NOTE: Hyperlink will take you to TIS 2.0 for Motorrad. If you are not logged in it will take you to the login, then the home screen. Once logged into TIS 2.0 you can select the hyperlink again and it will take you to the Service Action or you can search for it by typing in 33 04 24 in the text box.
Mar 8, 2024
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