January 29, 2021 NHTSA CAMPAIGN NUMBER: 21V031000
A loose steering column shaft universal joint connection can affect vehicle handling and control, increasing the risk of a crash.
NHTSA Campaign Number: 21V031
Manufacturer BMW
of North America, LLC
Components STEERING
Potential Number of Units Affected 21
Summary
BMW of North America, LLC (BMW) is recalling certain 2021 X5 sDrive40i, X5 xDrive40i, X5M, X5 xDrive45e, X6 sDrive40i, X6 xDrive40i, X7 xDrive40i, X7 M50i vehicles. The steering column shaft’s universal joint connection may not have been tightened to specifications, and can become loose.
Remedy
BMW will notify owners, and dealers will inspect and, depending upon the inspection, either the bolt will be replaced and tightened to specifications, or the steering column shaft, universal joint, and bolt will be replaced and tightened to specifications, free of charge. The recall began March 30, 2021. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 32 01 21
2021-02-18
RECALL 21V-031: STEERING SPINDLE
This Service Information Bulletin (Revision 1) replaces SI B32 01 21 dated January 2021.
What’s New (Specific text highlighted):
- Correction, Procedure, Parts, Warranty added
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date |
| F95 | X5 M Sports Activity Vehicle | September 8, 2020 – September 12, 2020 |
| G05 | X5 Sports Activity Vehicle | September 8. 2020 – September 16, 2020 |
| G06 | X6 Sports Activity Coupe | September 9, 2020 – September 17, 2020 |
| G07 | X7 Sports Activity Vehicle | September 10, 2020 – September 16, 2020 |
AFFECTED VEHICLES
Affected vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA NEXT or Warranty Vehicle Inquiry.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective January 22, 2021) on a small number of Model Year 2021 BMW vehicles that were produced between September 8, 2020 and September 17, 2020.
The steering spindle may not have been assembled to specifications. If this occurred, it would be noticed by unusual noise and/or some “play” in the steering system.
The Recall Notice and Q&A have been attached for further information.
CORRECTION
Inspect the universal joint bolted connection at the steering spindle to the universal joint (lower shaft). If necessary, replace the steering spindle and universal joint.
PROCEDURE
- Remove the wheel arch cover, rear side, from the left front of vehicle as per REP51 71 039.
- Remove the bolt (1) from the steering spindle universal joint connection (3).
- Inspect universal joint for imprint from the bolt head.
NOTE: A clear photo of the universal joint surface where the bolt head contacts it (see next photo), regardless of results, must be submitted immediately via a TSARA info case.
The case is for documentation only and not a request for authorization.
- Can an imprint of the bolt head be seen on the universal joint surface as indicated in the area of the red arrows?
Yes, replace the bolt, and torque to specifications per REP 32 31 211
No, replace the steering spindle and universal joint as per REP 32 31 070 and 32 32 211
PARTS INFORMATION
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim.
| Part Number | Description | Quantity |
| 32 30 6 778 609 | Torx bolt (M8X33) | up to 3 |
| If necessary | ||
| 07 14 6 886 617 | Multi-purpose bolt ASA (M10x27 10.9
ZNS) | 10 |
| G05 G06 G07 | ||
| 32 30 6 871 958 | Steering Spindle | 1 |
| 32 30 6 871 959 | Double joint* | 1 |
| F95 | ||
| 32 30 8 074 172 | Steering Spindle | 1 |
| 32 30 6 871 959 | Double joint* | 1 |
*aka universal joint
Additionally, other small parts that are not specified above, such as one-time use screws, nuts and seals, which must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 21V-xxx: Steering Spindle – B32 01 21
BMW AG is conducting a Voluntary Safety Recall (effective January 22, 2021) on a small number of Model Year 2021 BMW vehicles that were produced between September 8, 2020 and September 17, 2020.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Safety Recall 21V-xyz
Steering Spindle
Model Year 2021
BMW X5/X5M SAV / X6 SAC, X7 SAV
Initial Release: 01/22/2021
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
A small number of Model Year 2021 BMW X5/X5M SAV, X6 SAC, and X7 SAV models in the US, produced in September 2020, are potentially affected.
Q2. What is the specific issue?
The steering spindle may not have been assembled to specifications. If this occurred, it would be noticed by unusual noise and/or some “play” in the steering system.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have had the steering spindle assembled according to specifications.
Q4. Can I continue to drive my vehicle?
Yes. However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
If you notice an unusual noise from the area of the steering system, or notice extra “play” within the steering system, your vehicle may be experiencing this issue. If this issue occurs, carefully move away from traffic and pull over to a safe location as soon as possible. If it is safe to do so, all occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through our quality control procedures.
Q7. How will I be informed of this Safety Recall?
Letters will be mailed to owners in February via First Class mail advising them of this Safety Recall and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at www.bmwusa.com/dealer. To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to factory-initiated campaigns and other information specific to their BMW.
Q8. How will my vehicle be repaired?
The steering system will be inspected and, if necessary, repaired for free and may take several hours.
Q9. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMW center to have this important Safety Recall performed. For the latest updates to this Safety Recall, please visit www.bmwusa.com/recall.
SEOCONTENT-START
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package
information below, and when required, the part numbers listed above that apply:
Defect Code: 0032180300 —
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 1 00 70 693
Checking the steering shaft,
replacing the screw (No repair
necessary)
7 FRU (G05, G07, F95);
8 FRU (G06)
Or:
# 2 00 70 694
Checking the steering shaft,
replacing the steering shaft and
universal joint
20 FRU (G05, G06, G07);
23 (G05 X5 xDrive45e);
67 (G07 X7 M50i);
91 FRU (F95)
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed
or claimed during this workshop visit)
Work Pkg Labor Operation Description (Main work) Labor Allowance
# 3 00 70 168
Checking the steering shaft,
replacing the screw (No repair
necessary)
9 FRU (All)
Or:
#4 00 70 169
Checking the steering shaft,
replacing the steering shaft and
universal joint
21 FRU (G05, G07);
22 FRU (G06);
24 FRU (G05 X5 xDrive
45e);
68 FRU (G07 X7 M50i);
93 FRU (F95)
Only one of the flat rate labor operation codes listed above can be used for claim submission and reimbursement. Also, only
one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim
comments (For example: B32 01 21 WP 1), unless otherwise required by State law.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under
the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Copyright ©2021 BMW of North America, Inc.
2/19/2021 32 01 21_RECALL 21V-031: STEERING SPINDLE
4/4
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a
reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please
contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage,
Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to
your inquiry accordingly.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries Submit feedback at the top of this bulletin
Warranty inquiries
Please contact the Warranty department by either using the Live
Chat that’s available in the Warranty Documentation Portal or
through IDS by selecting Coverage, Policy, Coding Questions and
Mileage Corrections.
Parts inquiries Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B320121 Recall Notice.pdf
picture_as_pdf B320121_2021-BMW-MY2021-G05-06-07-F95-SteeringSpindle-FAQ-
(22Jan2021).pdf
************************************************************************************************************
SAMPLE
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-
1227
Telephone
(800) 525-7417
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
IMPORTANT SAFETY RECALL
March 2021
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG
has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2021 BMW X5
and X5M SAV, X6 SAC, and X7 SAV models. Our records indicate that you are the owner of a potentially
affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall
performed, please contact your authorized BMW center immediately to schedule an appointment.
Please visit bmwusa.com/dealer to locate your nearest BMW center.
What could happen?
The steering column shaft’s universal joint connection may not have been tightened to specifications and
could become loose. Over time, this could affect vehicle handling and control, and increase the risk of a
crash.
If you hear an unusual noise and/or notice some extra “play” in the steering system, your vehicle
may be experiencing this condition. If this occurs, carefully move away from traffic and pull over
to a safe location as soon as possible. If it is safe to do so, all occupants should carefully exit the
vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact
BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the
nearest authorized BMW center.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this
important information.
What will BMW do?
The steering column shaft will be inspected and, depending upon the inspection, certain parts will be
replaced for free which could take several hours.
There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if
needed. Contact your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting bmwusa.com/mybmw or by
contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor,
Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit bmwusa.com/recall. Should you have any questions about
this recall, please contact your authorized BMW center. If you need additional assistance, please contact
BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you
may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E.,
Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-
9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any
inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Sincerely,
BMW of North America, LLC Spanish translation on back side
Traducción en español en el lado inverso
Remedy is
Available
This notice applies to your vehicle,
Recall Campaign No. 21V-031: Steering Column Shaft
Company
Mailing Address
Telephone
Fax
E-mail
Internet
BMW
SAMPLE
Empresa
BMW
of North America, LLC
Compañía de BMW
Group
Dirección postal
P.O. Box 1227
Westwood, NJ 07675-
1227
Teléfono
(800) 525-7417
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
Marzo de 2021
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos (National
Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos de los modelos X5
y X5M SAV, X6 SAC y X7 SAV de BMW del año 2021 tienen un defecto relacionado con la seguridad de los
vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar
afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada en
su vehículo, comuníquese de inmediato con su centro autorizado de BMW para programar una cita.
Visite bmwusa.com/dealer para encontrar su centro de BMW más cercano.
¿Qué podría suceder?
Es posible que la conexión de la junta universal del eje de la columna de dirección no se haya ajustado según
las especificaciones, y podría aflojarse. Con el tiempo, esto podría afectar el manejo y el control del vehículo,
y aumentaría el riesgo de colisionar.
Si escucha un ruido inusual o percibe un “juego” diferente en el sistema de dirección, es posible
que su vehículo tenga este problema. Si esto ocurre, aléjese con cuidado del tránsito y deténgase
en un lugar seguro lo antes posible. Si es seguro, todos los ocupantes deben salir del vehículo con
cuidado y trasladarse a un lugar seguro lejos del tránsito. No siga conduciendo el vehículo.
Comuníquese de inmediato con la asistencia en la carretera de BMW (BMW Roadside Assistance)
llamando al 1-800-332-4269 para que lleven su vehículo al centro autorizado de BMW más
cercano.
Si usted no es la única persona que conduce este vehículo, comparta esta información importante
con los otros conductores y pasajeros.
¿Qué hará BMW?
Se revisará el eje de la columna de dirección y, dependiendo de la inspección, se sustituirán de forma
gratuita ciertas piezas. Tenga en cuenta que esta reparación podría tardar varias horas.
Podría haber algunas opciones para ayudarlo en caso de que sea un inconveniente llevar el vehículo para
repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver cuáles son las opciones
disponibles.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o usted vendió el vehículo, debe informarlo en bmwusa.com/mybmw o comunicarse
con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (consulte la información de
contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las regulaciones
federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para conocer las últimas actualizaciones sobre esta retirada, visite bmwusa.com/recall. Si tiene alguna
pregunta sobre esta retirada, comuníquese con su centro autorizado de BMW. Si necesita más ayuda,
comuníquese con el Servicio de Atención al Cliente de BMW.
Si su centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar
al administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway
Traffic Safety Administration), en 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea
gratuita directa de seguridad vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153)
o visitar el sitio web https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos disculpas si esta retirada le causa algún
inconveniente. Le recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo
momento.
Atentamente.
BMW of North America, LLC
El repuesto está
disponible
English version on front side
Versión en inglés en el frente
IMPORTANTE RETIRADA DE PRODUCTOS POR MOTIVOS DE
SEGURIDAD
Campaña de retirada n.º 21V-031: Eje de la columna de dirección
Este aviso se aplica a su vehículo,
BMW
Company
Mailing Address
Telephone
Fax
E-mail
Internet
************************************************************************************************************
SEOCONTENT-END
3 Affected Products
Vehicles
8 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-21V031-1931.PDF 211.217KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V031-8703.pdf 641.904KB
Remedy Instructions and TSB
RCRIT-21V031-3876.pdf 737.299KB
Defect Notice 573 Report
RCLRPT-21V031-3391.PDF 216.7KB
Manufacturer Notices(to Dealers,etc) – Broadcast Notification re BMW Recall 21V-xxx: Steering Spindle
RCMN-21V031-0881.pdf 138.305KB
Recall Acknowledgement
RCAK-21V031-5352.pdf 645.002KB
Defect Notice 573 Report
RCLRPT-21V031-1409.PDF 216.7KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V031-8592.PDF 211.119KB
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