Non-Compliance Recall 23V-253 Second Row Seat Outboard Head Restraints – 2023 BMW X5 SAV

SEOCONTENT-START

23V-253
Model Year 2023
BMW X5 SAV
Second Row Outboard Seat Head Restraints
In-Car / In-App Communication – Safety Recall Reminder
20 Jul 2023
Title:
BMW Non-Compliance Recall 23V-253: 2nd Row Head Restraints
Text:
The second-row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move downward, this could increase the risk of injury. Contact an authorized BMW center immediately to get your vehicle repaired for FREE. Dealer locator: bmwusa.com/dealer. Advise all drivers of this important information. For the latest updates to this recall, please visit bmwusa.com/recall.
Short Text:
Important Non-Compliance 23V-253: 2nd Row Head Restraints. Contact an authorized BMW center immediately to get your vehicle repaired for FREE. For updates to this recall, please visit bmwusa.com/recall. Dealer locator: bmwusa.com/dealer.
Pop-Up:
Important Non-Compliance Recall: Contact an authorized BMW center immediately to get your vehicle repaired for FREE. Dealer locator: bmwusa.com/dealer.

**************************************************************************************************************

4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS
about:blank 1/5
SIB 52 09 23
RECALL 23V-253: 2nd ROW HEAD RESTRAINTS
2023-04-14
This Service Information Bulletin (Revision 2) replaces SI B52 08 23 dated April 2023.
What’s New:
Situation clarified
Cause, Correction, Procedure, Parts, and Claim Information added
Repair instructions attached
Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure
the next time the vehicle is in the shop.
☒ THIS REPAIR IS MOBILE FRIENDLY
MODEL
E-Series Model Description Production Date
F95 X5 M Sports Activity Vehicle January 9, 2023 – January 10, 2023
G05 X5 Sports Activity Vehicle January 9, 2023 – January 20, 2023
AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR,
AWP, Campaign Summary or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. You can see a list of affected
vehicles in Inventory Campaign Details (ICD) under ROSS.
SITUATION
BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV
and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023.
As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall.
The second-row seats have head restraints from the seat supplier that may not meet specifications. The
head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move
downward, this could increase the risk of injury.
The Recall Notice and Q&A have been attached for further information.
CAUSE
The second-row seats have head restraints from the seat supplier that may not meet specifications. The
head restraint guides may not have a locking tab.
CORRECTION
Check the outer rear seat guide sleeves (left and right) of the head restraints on the second-row seats and
replace if necessary.
We estimate that only 1% of recalled vehicles will need a part replaced.
PROCEDURE
Check the outer headrest guide sleeves on both second-row seats’ head restraints.
Copyright ©2023 BMW of North America, Inc.
4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS
about:blank 2/5
Headrest guide sleeve not OK (without lock).
Headrest guide sleeve OK (with lock seen on
the right side of the right post).
Close up view, headrest guide sleeve OK
(with lock).
If either head restraint is missing the locking
type sleeve, then the head restraint must be
removed for the lock to be installed.
Remove the headrest guide cap, press up
with your finger to release the cap (both sides
of the affected head restraint).
Press button A on both headrest guides in the
direction shown and move the headrest
upwards out of the lock position.
Then replace the sleeve in accordance with
repair instructions 52 26 394 (rear headrest
guide…; Attachment).
PARTS INFORMATION
Please enter a BMW/MINI Recall IDS ticket with “0000000” as the part number with clear photos of
the incorrectly installed outer rear seat guide sleeve. BMW will place an order on your behalf and
advise in the resolution the pCarotp nyurimghbte ©r b2e0i2n3g BsMhiWpp eodf Noonr tthh eA omredreicr.a, Inc.
4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS
about:blank 3/5
Note: Submit the photos requested above through IDS/Recall Parts only. Please Do Not use the
WarrantyApp for this request.
CLAIM INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package
information below, and when required, the part numbers that apply.
Defect
Code:
0052110200 —
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg Labor
Operation Description (Plus work) Labor
Allowance
# 1 00 73 958 Check the head restraint guide sleeves of the
outer rear seat (left and right) 3 FRU
Or:
# 2 00 73 959
Check the head restraint guide sleeves of the
outer rear seat (left and right) and replace one
side
3 FRU
Or:
# 3 00 73 960
Check the head restraint guide sleeves of the
outer rear seat left and right and replace both
sides
3 FRU
Or:
The vehicle arrives at your center and this Recall shows open (No other Main work will be performed
or claimed during this workshop visit)
Work Pkg Labor
Operation Description (Main work) Labor
Allowance
# 4 00 73 361 Check the head restraint guide sleeves of the
outer rear seat (left and right) 5 FRU
Or:
# 5 00 73 362
Check the head restraint guide sleeves of the
outer rear seat (left and right) and replace one
side.
5 FRU
Or:
# 6 00 73 363
Check the head restraint guide sleeves of the
outer rear seat (left and right) and replace both
sides
5 FRU
Only one of the flat rate labor operation codes listed above can be used for claim submission and reimbursement. Also, only
one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim
comments (for example: B52 09 23 WP 1), unless otherwise required by State law.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a
reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you do receive a reimbursement request from a customer for a prior repair that may qualify,
please contact the Warranty deCpaorptmyreignht t( in©c2lu0d2e3 aB lMegWib loe fc Nopoyrt ho fA thmee irnivcoai,c Ien)c t.hrough IDS by selecting
4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS
about:blank 4/5
Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and
respond to your inquiry accordingly.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
Warranty Feedback
To submit feedback for the CLAIMS section of this bulletin: Submit an
IDS ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
Supporting Materials
picture_as_pdf Attachment B52 09 23 REP5226394.pdf
picture_as_pdf B520923 Recall Notice.pdf
picture_as_pdf B520923_23V-253-2ndRowSeatHeadRestraint-FAQ-(05Apr2023).pdf
Copyright ©2023 BMW of North America, Inc.
4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS
about:blank 5/5
Copyright ©2023 BMW of North America, Inc.
Attachment to B52 09 23 April 2023
NON-COMPLIANCE RECALL NOTICE
To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty
Processors
RE: Recall 23V-253: 2nd Row Head Restraints – B52 09 23
BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW
X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20,
2023.
As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell,
lease or deliver any new motor vehicle covered by this notification until the recall repair
has been performed. This means that Centers may not legally deliver new motor
vehicles to consumers until they are fixed or use/sell replacement equipment/parts
subject to this recall. Note also that substantial civil penalties apply to violations of the
Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles
subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition
of recall parts.
We appreciate all your assistance with this Recall.
Atttachment to B52 09 23 April 2023
Removing and installing/reQlacing rear left or right head restraint guide »
􀀅 NOTE
Description is for left component only. Procedure on the right side is identical.
Main Works
Remove guide sleeve for headrest
􀀅 NOTE
Schematic diagram is for example purposes. Some parts may differ in certain
details.
􀀅 NOTE
The description is provided only at one component. The procedure is the same for
all other components.
RE52023A7
• Depending on the vehicle equipment, different
headrest (1) guide sleeve options may be installed.
• Two different special tools for unlocking the guide
sleeves for headrest (1) are described below.
• After checking, use the appropriate special tool.
1 5 A716, 019
RB5202M6
• VariantA:
• Press latch (1) inward with special tool 0 494 627 (52
0 070) in the direction of the arrow and simultaneously
guide out the guide sleeve upward.
• Version B:
• Keep the special tool ready.
• Carefully guide the special tool into the guide sleeve.
• Position special tool correctly in the marked area in the
opening provided on the latch (1) and carefully unlock.
• Continue to hold the lock shown above unlocked with
the special tool and at the same time guide out the
guide sleeve (1) from the seat (2).
Installing the guide sleeve for the front head restraint
􀀅 NOTE
Schematic diagram is for example purposes. Some parts may differ in certain
details.
2 1
5201320
• Pay attention to the installation position:
Insert the guide sleeve (1) with unlocking on the left
side in the driving direction.
Insert the guide sleeve (2) without unlocking on the
right side in the driving direction.
􀀅 NOTE
The description is provided only at one
component. The procedure is the same for
all other components.
• Insert the guide sleeve (1) into the rear seat backrest
from above in the arrow direction and lock it.
The guide sleeve (1) must engage so that you can feel
it.
Attachment to B52 09 23 April 2023
Non-Compliance Recall
23V-253
Second Row Seat
Outboard Head Restraints
Model Year 2023
BMW X5 SAV
Issue Date: 04/05/2023
Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance Recall?
Certain Model Year 2023 BMW X5 SAV models in the US are potentially affected.
Q2. What is the specific issue?
The second row seats have head restraints from the seat supplier that may not meet specifications. The
head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move
downward, this could increase the risk of injury.
Q3. Why are other models / vehicles not included in this Non-Compliance Recall?
Other models have second row seats that meet specifications.
Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW of this Non-Compliance Recall, please contact an
authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this
Non-Compliance Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle,
please advise all other drivers of this important information.
Q5. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q6. How will I be informed of this Non-Compliance Recall?
Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an
appointment with an authorized BMW center to have the remedy performed. Owners can locate their
nearest authorized BMW center at bmwusa.com/dealer.
To ensure BMW has the most up-to-date contact and vehicle information, owners should register their
vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other
information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click
on “Manage recall notices and contact information”.
Q7. How will my vehicle be remedied?
Potentially affected vehicles will have the second row seat outboard head restraint guides inspected and,
if necessary replaced for free, which should take about an hour.
Q8. Do I have to wait for BMW to contact me to have the remedy performed?
Yes. We are in the process of implementing this Non-Compliance Recall to ensure that the necessary
parts, tools, and procedures are available. For the latest updates to this recall, please visit
bmwusa.com/recall.

**************************************************************************************************************

SAMPLE
Company
BMW
<J; North America, LLC
BIIIIW Group Company
Mailing Adm-ess
PO Box 1227
WestWOOd NJ07675-
1227
Telephone
(800)525 7417
Fax
(201) 930 8362
E-mail
CustomerRelations@
bmwusacom
I 000001
Internet
tmwusa.oom
BMW
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
Recall Campaign No. 23V-253: Second Row Outboard Seat Head Restraints
June 2023
Dear BMW Owner/ Lessee:
Remedy is
Available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
BMW AG has decided that certain Model Year 2023 BMW XS SAV models fail to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 202a (Head restraints). Our records indicate that
you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this safety recall. If you have not had
this recall performed, please contact your authorized BMW center immediately to
schedule an appointment. Please visit bmwusa.com/dealer to locate your nearest authorized
BMW center.
What could happen?
The second row outboard seat head restraints may not meet specifications. The head restraint
guides may not have a locking tab. In certain crashes, the head restraints may not remain fixed in
position, which could increase the risk of injury.
If you are not the only driver of this vehicle, please advise all other drivers and passengers
of this important information.
What wm BMW do?
The second row outboard seat head restraint guide sleeves will be inspected and, if necessary,
replaced for free which could take about one hour.
There may be some options to help overcome the inconvenience of bringing your vehicle in for
service, if needed. Contact your local BMW center to check what may be available.
What it I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting
bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact
info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to
your lessee within ten days.
What it I have additional questions?
For the latest updates to this recall, please visit bmwusa.com/recall. Should you have any
questions about this recall, please contact your authorized BMW center. If you need additional
assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period
of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this safety
recall causes any inconvenience. We recommend that you and your passengers wear your safety
belt at all times.
Sincerely,
BMW of North America, LLC Spanish translation on back side
Traducci6n en espafiol en el lado inverso
SAMPLE
Empresa
BMW
(/; North America, LLC
BMW Group Company
Direcci6n postal
P.O. Box 1227
WestWOOd,
NJ 07675-1227
Tel6fono
(800)525 7417
Fax
(201) 930 8362
Correo electr6nico
CustomerRelations@
bmwusacom
I 000001
Sitio web
tmwusa.com
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Este aviso se aplica a su vehlculo,
Campana de retirada n.0 23V-253: Reposacabezas de los asientos laterales de la
segunda fila de asientos
Junie de 2023
Estimado prepietario o arrendatario de un vehfculo BMW:
Hay una reparaci6n
disponible
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad de Transite y Vehfculos
(National Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que ciertos modelos XS
SAV del ano 2023 de BMW no cumplen el Estandar Federal de Seguridad de Vehfculos
Motorizados (FMVSS) 202a (Reposacabezas). Seg(m nuestres registres, usted es prepietario de
un vehfculo posiblemente afectado.
c.Por Que nos coro11nicaroos con usted?
Nos complace informarle que estamos listos para hacer esta retirada por motives de seguridad.
Si nose ha llevado a cabo la retirada, comunfquese de inmediato con el centro autorizado
de BMW para programar una cita. Vi site bmwusa.com/dealer para buscar el centre autorizado
de BMW mas cercano.
, Que podrf a suceder?
Es posible que los reposacabezas de los asientos laterales de la segunda fila no cumplan las
especificaciones. Es posible que las gufas de los reposacabezas no tengan una palanca de
bloqueo y que los reposacabezas no permanezcan fijos en su posici6n en ciertos accidentes, lo
que podrfa aumentar el riesgo de lesiones.
Si usted no es la unica persona que conduce este vehfculo, comparta esta informaci6n
importante con los otros conductores y pasajeros.
, Que hara BMW?
Se inspeccionaran los casquillos gufa de los reposacabezas de los asientos laterales de la
segunda fila de asientos y, si es necesario, se reemplazaran sin cargo, lo que podrfa demorar
apreximadamente una hora.
Podrfa haber algunas opciones para ayudar a subsanar el inconveniente de traer su vehfculo para
que se realice el servicio, de ser necesario. Comunfquese con su centre local de BMW para
consultar cuales son las opciones disponibles.
,Que sucede si no soy el propjetarjo actual de este vebfculo?
Si usted cambi6 de direcci6n o vendi6 el vehfculo, debe informarlo en bmwusa.com/mybmw o
comunicarse con el Servicio de Atenci6n al Cliente de BMW (BMW Customer Relations) (consulte
la informaci6n de contacto en el lado izquierdo de la pagina). Si usted es arrendador del
vehfculo, las reglamentaciones federales exigen que reenvfe este aviso a su arrendatario
en un plazo de diez dfas.
c.Oue debo bacec sj tengo mas preguntas?
Para conocer las ultimas actualizaciones sobre esta retirada, visite bmwusa.com/recall. Si t iene
alguna pregunta sobre esta retirada, comunfquese con el centre autorizado de BMW. Si necesita
mas ayuda, comunfquese con el Servicio de Atenci6n al Cliente de BMW.
Si el centre de BMW no puede solucionar el defecto sin cargo o en un plazo razonable, usted
puede notificar al administrador de la Administraci6n Nacional de Seguridad de Transite en
Carreteras (National Highway Traffic Safety Administration), en 1200 New Jersey Ave., S.E.,
Washington, DC 20590, llamar a la lfnea gratuita directa de seguridad vehicular (Vehicle Safety
Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153) o vi sitar el sitio web http://www.safercar.gov.
Le aseguramos que nos importa su seguridad y le pedimos disculpas siesta retirada por motives
de seguridad le causa algun inconveniente. Recomendamos que usted y sus pasajeres utilicen el
cintur6n de seguridad en todo memento.
Atentamente.
BMW of North America, LLC
English translation on front side
Traducci6n en ingles en el frente

**************************************************************************************************************

From: Broadcast Messaging System
To: DL-BMS_Message_Monitors
Subject: BMW Recall 23V-xxx: 2nd Row Head Restraints
Date: Wednesday, April 5, 2023 3:07:18 PM
Publish Date:
From:
Expiration Date:
April 5, 2023
Technical Service
April 19, 2023
DCSnet Message
Urgent
Subject: BMW Recall 23V-xxx: 2nd Row Head Restraints
BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW
X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20,
2023.
As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall.
The second row seats have head restraints from the seat supplier that may not meet specifications.
The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were
to move downward, this could increase the risk of injury.
The Recall Notice and Q&A have been attached for further information.
The bulletin will be updated when additional information becomes available.
Sincerely,
Technical Service
Attachments: B520923 Recall Notice[1680721526223].pdf
B520923_23V-xyz-2ndRowSeatHeadRestraint-FAQ-(05Apr2023)
[1680721526223].pdf
B520923_REV01[1680721526223].pdf
B520923 Recall
Notice[1680721526223].pdf
B520923_23V-xyz-2ndRowSeatHeadRestraint-FAQ-(05Apr2023)
[1680721526223].pdf
B520923_REV01[1680721526223].pdf
Recipients: BMW Passenger Cars, All Offering, All Region, All Areas, All Departments, All Personnel
BMW SAV (Light Trucks), All Offering, All Region, All Areas, All Departments, All Personnel
BMW Passenger Cars, CC-All
BMW SAV (Light Trucks) CC-All
4/6/23, 1:30 PM 52 09 23_RECALL 23V-XXX: 2nd ROW HEAD RESTRAINTS
about:blank 1/2
SIB 52 09 23
RECALL 23V-XXX: 2nd ROW HEAD RESTRAINTS
2023-04-05
What’s New:
This Delivery Stop has been upgraded to a Non-Compliance Recall.
Defect Code has been updated
The Situation section has been updated
Recall Notice and FAQ have been added
MODEL
E-Series Model Description Production Date
F95 X5 M Sports Activity Vehicle January 9, 2023 – January 10, 2023
G05 X5 Sports Activity Vehicle January 9, 2023 – January 20, 2023
AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR,
AWP, Campaign Summary or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. You can see a list of affected
vehicles in Inventory Campaign Details (ICD) under ROSS.
SITUATION
BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV
and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023.
As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall.
The second row seats have head restraints from the seat supplier that may not meet specifications. The
head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move
downward, this could increase the risk of injury.
The Recall Notice and Q&A have been attached for further information.
The bulletin will be updated when additional information becomes available.
Supporting Materials
picture_as_pdf B520923_23V-xyz-2ndRowSeatHeadRestraint-FAQ-(05Apr2023).pdf
picture_as_pdf B520923 Recall Notice.pdf
Copyright ©2023 BMW of North America, Inc.
4/6/23, 1:30 PM 52 09 23_RECALL 23V-XXX: 2nd ROW HEAD RESTRAINTS
about:blank 2/2
Copyright ©2023 BMW of North America, Inc.
Attachment to B52 09 23 April 2023
NON-COMPLIANCE RECALL NOTICE
To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty
Processors
RE: Recall 23V-xxx: 2nd Row Head Restraints – B52 09 23
BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW
X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20,
2023.
As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell,
lease or deliver any new motor vehicle covered by this notification until the recall repair
has been performed. This means that Centers may not legally deliver new motor
vehicles to consumers until they are fixed or use/sell replacement equipment/parts
subject to this recall. Note also that substantial civil penalties apply to violations of the
Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles
subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition
of recall parts.
We appreciate all your assistance with this Recall.
Attachment to B52 09 23 April 2023
Non-Compliance Recall
23V-xyz
Second Row Seat
Outboard Head Restraints
Model Year 2023
BMW X5 SAV
Issue Date: 04/05/2023
Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance Recall?
Certain Model Year 2023 BMW X5 SAV models in the US are potentially affected.
Q2. What is the specific issue?
The second row seats have head restraints from the seat supplier that may not meet specifications. The
head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move
downward, this could increase the risk of injury.
Q3. Why are other models / vehicles not included in this Non-Compliance Recall?
Other models have second row seats that meet specifications.
Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW of this Non-Compliance Recall, please contact an
authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this
Non-Compliance Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle,
please advise all other drivers of this important information.
Q5. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q6. How will I be informed of this Non-Compliance Recall?
Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an
appointment with an authorized BMW center to have the remedy performed. Owners can locate their
nearest authorized BMW center at bmwusa.com/dealer.
To ensure BMW has the most up-to-date contact and vehicle information, owners should register their
vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other
information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click
on “Manage recall notices and contact information”.
Q7. How will my vehicle be remedied?
Potentially affected vehicles will have the second row seat outboard head restraint guides inspected and,
if necessary replaced for free, which should take about an hour.
Q8. Do I have to wait for BMW to contact me to have the remedy performed?
Yes. We are in the process of implementing this Non-Compliance Recall to ensure that the necessary
parts, tools, and procedures are available. For the latest updates to this recall, please visit
bmwusa.com/recall.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-253
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC APR 06, 2023 NHTSA Recall No. : 23V-253 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 235 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2023-2023 BMW X5 sDrive40i, X5 xDrive40i, X5 M50i, X5 M Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Approximately 188 vehicles may not fully conform to FMVSS 202a Section 4.2.6. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
Potentially affected vehicles have been equipped with second row outboard seat head restraint guide sleeves that may not contain a locking tab and, therefore, may not fulfill the height retention requirements. Production Dates : JAN 09, 2023 – JAN 20, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-253 Page 2 Vehicle 2 : 2023-2023 BMW X5 xDrive45e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Approximately 47 vehicles may not fully conform to FMVSS 202a Section 4.2.6. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
Potentially affected vehicles have been equipped with second row outboard seat head restraint guide sleeves that may not contain a locking tab and, therefore, may not fulfill the height retention requirements. Production Dates : JAN 09, 2023 – JAN 10, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The second row outboard seats have been produced by the supplier and may be equipped with head restraint guide sleeves that do not contain a locking tab. As a result, this may not allow for appropriate head restraint height retention and, therefore, potentially affected vehicles may not fully conform to FMVSS 202a Section 4.2.6. FMVSS 1 : 202 – Head restraints FMVSS 2 : NR
Description of the Safety Risk : In certain crashes, the head restraints may not remain fixed in position which could increase the risk of injury to vehicle occupants.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Head Restraint Guide Sleeve
Component Description : Second Row Outboard Seat Head Restraint Guide Sleeve Component Part Number : 7444362 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-253 Page 3 Supplier Identification : Component Manufacturer
Name : Magna Seating South Carolina Address : 3052 Duncan Moore Highway
Moore South Carolina 29369
Country : United States Chronology :
On March 20, 2023, during a quality check at a vehicle assembly plant, it was noticed that a second row seat head restraint on a Model Year 2023 BMW X5 had difficulty locking in position. An engineering review was initiated and, on March 21st, the seat supplier was contacted. A review of supplier production and process information was performed. It was found that, due to a production control system issue, the End-of-Line (EOL) validation process needed to be bypassed for a limited time period. As a result, seats may have been assembled with suspect head restraint guide sleeves during this time period. Further reviews were conducted involving images captured during the seat production and assembly process, and other production and assembly quality information. A containment action was performed, and head restraints were also physically examined. Quality checks of other vehicles with various build configurations and option packages were also performed. An analysis of the information identified potentially affected seats, and also confirmed that potentially affected seats were only those equipped with head restraint guide sleeves during the production process deviation time period. Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles. On March 30, 2023, BMW determined that affected vehicles may not conform to FMVSS 202a Section 4.2.6, and decided to conduct a voluntary non-compliance recall. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-253
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : The second row outboard seat head restraint guide sleeves will be
inspected and, if necessary, replaced. Owners will be notified by First Class mail advising them of the recall and to schedule an appointment with an authorized BMW dealer to have the remedy performed for free. If this condition were to occur to a potentially affected vehicle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part
573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recall component: Second Row Outboard Seat Head Restraint Guide Sleeve – part number: 7 444 362 Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Dealer notification is expected to begin and end on April 6, 2023. Owner notification is expected to begin and end on May 29, 2023.
Planned Dealer Notification Date : APR 06, 2023 – APR 06, 2023
Planned Owner Notification Date : MAY 29, 2023 – MAY 29, 2023
* NR – Not Reported

SEOCONTENT-END