March 29, 2023 NHTSA CAMPAIGN NUMBER: 23V211000
Front Seats Not Properly Welded
An improperly welded seat frame may not properly restrain the occupant during a crash, increasing the risk of injury.
NHTSA Campaign Number: 23V211
Manufacturer BMW
of North America, LLC
Components SEATS
Potential Number of Units Affected 51
Summary
BMW of North America, LLC (BMW) is recalling certain 2019-2021 330i, 330i xDrive, M340i xDrive, 2020-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, 2021 X3 xDrive30e, X4 xDrive30i, and X4M vehicles. The seat frame may not have been welded properly to the seat rails.
Remedy
Dealers will replace the seat frame and back rest, free of charge. Owner notification letters were mailed May 22, 2023. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your BMW has a Recall
SIB 52 08 23
2023-04-11
RECALL 23V-211: FRONT SEAT FRAME
This Service Information Bulletin (Revision #1) replaces SI B52 08 23 dated March 2023.
What’s New:
- Cause, Correction, Procedure, Parts, Claim sections added
MODEL
| E-Series | Model Description | Production Date |
| F97 | X3 M Sports Activity Vehicle | December 20, 2020 |
| F98 | X4 M Sports Activity Coupe | March 2, 2021 – April 12, 2021 |
| G01 | X3 Sports Activity Vehicle | November 15, 2019 – May 8, 2021 |
| G02 | X4 Sports Activity Coupe | November 6, 2020 – April 11, 2021 |
| G20 | 3 Series Sedan | June 7, 2019 – April 12, 2021 |
AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. As of March 30, 2023, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective March 29, 2023) on certain Model Year 2019 2021 BMW vehicles that were produced between November 15, 2019, and May 8, 2021.
The driver and/or front passenger seat frames may not have been produced according to specifications by the supplier. In certain crashes, this could increase the risk of injury.
The Recall Notice and Q&A have been attached for further information.
The bulletin will be updated when additional information becomes available.
CAUSE
The driver and/or front passenger seat frames may not have been produced according to specifications by the supplier.
CORRECTION
Replace the damaged seat frame and backrest on the affected front seat.
PROCEDURE
The affected seat frame with backrest must be replaced in accordance with the repair instructions.
52 16 017 Removing and installing/replacing seat frame on DRIVER’s Electrical seat Or:
52 15 017 Removing and installing/replacing seat frame on DRIVER’s Manual seat And/or:
52 16 018 Removing and installing/replacing seat frame on (front) PASSENGER Electrical seat Or:
52 15 018 Removing and installing/replacing seat frame on (front) PASSENGER Manual seat
PARTS INFORMATION
Please enter a Recall IDS ticket with “0000000” as the part number. BMW will ship the correct part number(s) per your VIN and inform you in the response which side requires replacement.
The replacement parts must be installed in the VIN listed as in the PO.
Caution: Small parts such as clips, cable straps, screws, nuts, and seals, which must be replaced in accordance with the ISTA repair instructions, must be selected from the Electronic Parts Catalog in accordance with the corresponding vehicle type and invoiced under the special defect code.
One (1) Seat Mechanism and One (1) Backrest frame
| Part Number | Description | Quantity |
| 52 10 7414601 | Seat mechanism for left basic seat | 1 |
| 52 10 7414602 | Seat mechanism for right basic seat | 1 |
| 52 10 7414603 | Seat mechanism for left sport seat | 1 |
| 52 10 7414604 | Seat mechanism for right sport seat | 1 |
| 52 10 7414607 | Seat frame for left electrical seat | 1 |
| 52 10 7414609 | Seat mechanism for left electrical seat | 1 |
| 52 10 7414610 | Seat mechanism for right electrical seat | 1 |
| 52 10 7414584 | Backrest frame for electrical seat | 1 |
| 52 10 7414625 | Backrest frame for electrical seat | 1 |
| 52 10 7414615 | Left backrest frame | 1 |
| 52 10 7414616 | Right backrest frame | 1 |
Hardware
| Part Number | Description | Quantity |
| 72 11 9909471 | Screw (Safety belt / Seat backrest frame) | 5 per seat |
| 07 14 9321690 | Cap screw (Seat Mounting Bolts) | 4 per seat |
Safety Recall
23V-211
Front Seat Frame
Model Year 2019-2021
BMW 3 Series, X3 SAV, X4
SAC Issue Date:
04/10/2023
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Model Year 2019-2021 BMW 3 Series, X3 SAV, and X4 SAC models in the US are potentially affected.
Q2. What is the specific issue?
The driver and/or front passenger seat frames may not have been produced according to specifications by the supplier. In certain crashes, this could increase the risk of injury.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have front seat frames produced to specifications by the supplier.
Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. While driving, if you notice front seat vibration and/or noise, please contact an authorized BMW center as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q6. How will I be informed of this Safety Recall?
Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.
To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.
Q7. How will my vehicle be remedied?
Potentially affected vehicles will have the driver and/or front passenger seat frame and backrest replaced for free which should take several hours.
Q8. Do I have to wait for BMW to contact me to have the remedy performed?
Yes. We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available. For the latest updates to this recall, please visit bmwusa.com/recall.
Chronology :
On December 22, 2022, a customer complaint was received at a BMW dealer in which the customer noted that the driver seat had some play.
Between January and February 2023, field information was monitored and collected, including seats that may have experienced this issue. Toward the end of February, the field information and the parts that were collected, was provided to seat supplier Lear. The analysis of field information identified one warranty claim in June 2021 regarding the possibility of a loose driver’s seat.
In early March, Lear informed their sub-supplier Adient Ramos, which is responsible for the completed seat frame. An analysis of seat frame production and process records by the sub-supplier, including the returned parts from the field, indicated that an issue may have occurred involving laser welding of the seat rail. This issue was communicated to Lear and then to BMW.
Further reviews of the supplier production and process records confirmed that certain deviations occurred during the production and assembly of the seats. A review of supply chain logistic information identified potentially affected seats.
Engineering reviews and computer simulations were performed. It was determined that under certain load (crash) conditions, the structural integrity may not be maintained.
Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles.
On March 22, 2023, BMW decided to conduct a voluntary safety recall.
BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.
9 Affected Products
Vehicles
10 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Message re BMW Recall 23V-xxx: Front Seat Frame
RCMN-23V211-4351.pdf 308.628KB
Recall Acknowledgement
RCAK-23V211-4771.pdf 645.517KB
Defect Notice 573 Report
RCLRPT-23V211-4305.PDF 217.038KB
Remedy Instructions and TSB
RCRIT-23V211-3722.pdf 224.285KB
Recall 573 Report – 4/12/23
RCLRPT-23V211-8437.PDF 217.098KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V211-0589.pdf 703.208KB
Miscellaneous Document – Model Year 2019-2021 BMW 3 Series, X3, X4 Front Seat Frame In-Car / In-App Communication – Safety Recall Reminder 18 Jul 2023
RMISC-23V211-2304.pdf 56.106KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V211-2636.PDF 211.125KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V211-7640.PDF 211.362KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V211-1161.PDF 211.442KB
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SEOCONTENT-START
23V-211
Model Year 2019-2021
BMW 3 Series, X3, X4
Front Seat Frame
In-Car / In-App Communication – Safety Recall Reminder
18 Jul 2023
Title:
BMW Safety Recall 23V-211: Front Seat Frame
Text:
The driver and/or front passenger seat frames may not have been produced according to specifications by the supplier. In certain crashes, this could increase the risk of injury.
Contact an authorized BMW center immediately to get your vehicle repaired for FREE. Dealer locator: bmwusa.com/dealer.
Advise all drivers of this important information.
For the latest updates to this recall, please visit bmwusa.com/recall.
Short Text:
Important Safety Recall 23V-211: Front Seat Frame. Contact an authorized BMW center immediately to get your vehicle repaired for FREE. For updates to this recall, please visit bmwusa.com/recall. Dealer locator: bmwusa.com/dealer.
Pop-Up:
Important Safety Recall: Contact an authorized BMW center immediately to get your vehicle repaired for FREE. Dealer locator: bmwusa.com/dealer.
**************************************************************************************************************
4/11/23, 10:18 AM 52 08 23_RECALL 23V-211: FRONT SEAT FRAME
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SIB 52 08 23
RECALL 23V-211: FRONT SEAT FRAME
2023-04-11
This Service Information Bulletin (Revision #1) replaces SI B52 08 23 dated March 2023.
What’s New:
Cause, Correction, Procedure, Parts, Claim sections added
MODEL
E-Series Model Description Production Date
F97 X3 M Sports Activity Vehicle December 20, 2020
F98 X4 M Sports Activity Coupe March 2, 2021 – April 12, 2021
G01 X3 Sports Activity Vehicle November 15, 2019 – May 8, 2021
G02 X4 Sports Activity Coupe November 6, 2020 – April 11, 2021
G20 3 Series Sedan June 7, 2019 – April 12, 2021
AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR,
AWP, Campaign Summary or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. As of March 30, 2023, you can see
a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective March 29, 2023) on certain Model Year 2019 –
2021 BMW vehicles that were produced between November 15, 2019, and May 8, 2021.
The driver and/or front passenger seat frames may not have been produced according to specifications by
the supplier. In certain crashes, this could increase the risk of injury.
The Recall Notice and Q&A have been attached for further information.
The bulletin will be updated when additional information becomes available.
CAUSE
The driver and/or front passenger seat frames may not have been produced according to specifications by
the supplier.
CORRECTION
Replace the damaged seat frame and backrest on the affected front seat.
PROCEDURE
The affected seat frame with backrest must be replaced in accordance with the repair instructions.
52 16 017 Removing and installing/replacing seat frame on DRIVER’s Electrical seat
Or:
52 15 017 Removing and installing/replacing seat frame on DRIVER’s Manual seat
And/or:
52 16 018 Removing and installing/replacing seat frame on (front) PASSENGER Electrical seat
Or:
52 15 018 Removing and installing/replacing seat frame on (front) PASSENGER Manual seat
PARTS INFORMATION
Copyright ©2023 BMW of North America, Inc.
4/11/23, 10:18 AM 52 08 23_RECALL 23V-211: FRONT SEAT FRAME
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Please enter a Recall IDS ticket with “0000000” as the part number. BMW will ship the correct part
number(s) per your VIN and inform you in the response which side requires replacement.
The replacement parts must be installed in the VIN listed as in the PO.
Caution: Small parts such as clips, cable straps, screws, nuts, and seals, which must be replaced in
accordance with the ISTA repair instructions, must be selected from the Electronic Parts Catalog in
accordance with the corresponding vehicle type and invoiced under the special defect code.
One (1) Seat Mechanism and One (1) Backrest frame
Part Number Description Quantity
52 10 7414601 Seat mechanism for left basic seat 1
52 10 7414602 Seat mechanism for right basic seat 1
52 10 7414603 Seat mechanism for left sport seat 1
52 10 7414604 Seat mechanism for right sport seat 1
52 10 7414607 Seat frame for left electrical seat 1
52 10 7414609 Seat mechanism for left electrical seat 1
52 10 7414610 Seat mechanism for right electrical seat 1
52 10 7414584 Backrest frame for electrical seat 1
52 10 7414625 Backrest frame for electrical seat 1
52 10 7414615 Left backrest frame 1
52 10 7414616 Right backrest frame 1
Hardware
Part Number Description Quantity
72 11 9909471 Screw (Safety belt / Seat backrest frame) 5 per seat
07 14 9321690 Cap screw (Seat Mounting Bolts) 4 per seat
CLAIM INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package
information below and the part numbers listed above that apply.
Defect
Code:
0052100200 —
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg Labor
Operation Description (Plus work) Labor Allowance
# 1 00 73 934 Replace seat frame with backrest frame 41 FRU;
42 FRU (X3 xDrive30e)
Or:
The vehicle arrives at your center and this Recall shows open (No other Main work will be performed
or claimed during this workshop visit)
Work Pkg Labor
Operation Description (Main work) Labor Allowance
# 2 00 73 340 Replace seat frame with backrest frame 43 FRU;
44 FRU (X3 xDrive30e)
Only one of the flat rate labor operation codes listed above can be used for claim submission and reimbursement. Also, only
one Main work flat rate labor operation code can be claimed per workshop visit.
Copyright ©2023 BMW of North America, Inc.
4/11/23, 10:18 AM 52 08 23_RECALL 23V-211: FRONT SEAT FRAME
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Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim
comments (For example: B52 08 23 WP 1), unless otherwise required by State law.
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item
under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a
reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you do receive a reimbursement request from a customer for a prior repair that may qualify,
please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and
respond to your inquiry accordingly.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
Warranty Feedback
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
Supporting Materials
picture_as_pdf B520823_23V-211-Gxx-F9x-SeatFrame-FAQ-(10APR2023).pdf
picture_as_pdf B520823 Recall Notice.pdf
Copyright ©2023 BMW of North America, Inc.
4/11/23, 10:18 AM 52 08 23_RECALL 23V-211: FRONT SEAT FRAME
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Copyright ©2023 BMW of North America, Inc.
Attachment to B52 08 23 April 2023
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty
Processors
RE: Recall 23V-211: Front Seat Frame – B52 08 23
BMW AG is conducting a Voluntary Safety Recall (effective March 29, 2023) on certain Model
Year 2019 – 2021 BMW vehicles that were produced between November 15, 2019, and May 8,
2021.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell,
lease or deliver any new motor vehicle covered by this notification until the recall repair
has been performed. This means that Centers may not legally deliver new motor
vehicles to consumers until they are fixed or use/sell replacement equipment/parts
subject to this recall. Note also that substantial civil penalties apply to violations of the
Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles
subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition
of recall parts.
We appreciate all your assistance with this Recall.
Attachment to B52 08 23 April 2023
Safety Recall
23V-211
Front Seat Frame
Model Year 2019-2021
BMW 3 Series, X3 SAV, X4
SAC Issue Date:
04/10/2023
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Model Year 2019-2021 BMW 3 Series, X3 SAV, and X4 SAC models in the US are potentially
affected.
Q2. What is the specific issue?
The driver and/or front passenger seat frames may not have been produced according to specifications
by the supplier. In certain crashes, this could increase the risk of injury.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have front seat frames produced to specifications by the supplier.
Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW
center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall,
please visit bmwusa.com/recall. While driving, if you notice front seat vibration and/or noise, please
contact an authorized BMW center as soon as possible. If you are not the only driver of this
vehicle, please advise all other drivers of this important information.
Q5. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q6. How will I be informed of this Safety Recall?
Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an
appointment with an authorized BMW center to have the remedy performed. Owners can locate their
nearest authorized BMW center at bmwusa.com/dealer.
To ensure BMW has the most up-to-date contact and vehicle information, owners should register their
vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other
information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click
on “Manage recall notices and contact information”.
Q7. How will my vehicle be remedied?
Potentially affected vehicles will have the driver and/or front passenger seat frame and backrest replaced
for free which should take several hours.
Q8. Do I have to wait for BMW to contact me to have the remedy performed?
Yes. We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools,
and procedures are available. For the latest updates to this recall, please visit bmwusa.com/recall.
**************************************************************************************************************
SAMPLE
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-
1227
Telephone
(800) 525-7417
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
May 2023
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model
Year 2019-2021 BMW 3 Series, X3 SAV, and X4 SAC models. Our records indicate that you are
the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this safety recall. If you have not had
this recall performed, please contact your authorized BMW center immediately to
schedule an appointment. Please visit bmwusa.com/dealer to locate your nearest authorized
BMW center.
What could happen?
The driver and/or front passenger seat frame may not have been produced to specifications by
the supplier. In certain crashes, this could increase the risk of injury.
If you notice unusual vibration and/or noise from the area of the front seat while driving,
please contact an authorized BMW center as soon as possible. If you are not the only
driver of this vehicle, please advise all other drivers and passengers of this important
information.
What will BMW do?
The driver and/or front passenger seat frame and backrest will be replaced for free which could
take about three-to-four hours.
There may be some options to help overcome the inconvenience of bringing your vehicle in for
service, if needed. Contact your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting
bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact
info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to
your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit bmwusa.com/recall. Should you have any
questions about this recall, please contact your authorized BMW center. If you need additional
assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period
of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this safety
recall causes any inconvenience. We recommend that you and your passengers wear your safety
belt at all times.
Sincerely,
BMW of North America, LLC Spanish translation on back side
Traducción en español en el lado inverso
000001
Remedy is
Available
BMW
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
Recall Campaign No. 23V-211: Front Seat Frame
SAMPLE
BMW
Empresa
BMW
of North America, LLC
BMW Group Company
Dirección postal
P.O. Box 1227
Westwood,
NJ 07675-1227
Teléfono
(800) 525-7417
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Mayo de 2023
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad de Tránsito y Vehículos
(National Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos
de los modelos X3 SAV y X4 SAC de la Serie 3 de BMW, de los años 2019 a 2021, tienen un
defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros,
usted es propietario de un vehículo posiblemente afectado.
¿Por qué nos comunicamos con usted?
Nos complace informarle que estamos listos para hacer esta retirada por motivos de seguridad.
Si no se ha llevado a cabo la retirada, comuníquese de inmediato con el centro autorizado
de BMW para programar una cita. Visite bmwusa.com/dealer para buscar el centro autorizado
de BMW más cercano.
¿Qué podría suceder?
Es posible que el bastidor del asiento del conductor o del acompañante delantero no se haya
fabricado según las especificaciones del distribuidor. Esto podría aumentar el riesgo de lesiones
en algunos accidentes.
Si al conducir siente vibraciones o ruidos anormales que provienen de la zona del asiento
delantero, comuníquese lo antes posible con un centro autorizado de BMW. Si usted no
es la única persona que conduce este vehículo, comparta esta información importante
con los otros conductores y pasajeros.
¿Qué hará BMW?
Se reemplazará el bastidor y el respaldo del asiento del conductor o del acompañante delantero
sin cargo, lo que podría demorar de tres a cuatro horas.
Podría haber algunas opciones para ayudar a subsanar el inconveniente de traer su vehículo para
que se realice el servicio, de ser necesario. Comuníquese con su centro local de BMW para
consultar cuáles son las opciones disponibles.
¿Qué sucede si no soy el propietario actual de este vehículo?
Si usted cambió de dirección o vendió el vehículo, debe informarlo en bmwusa.com/mybmw o
comunicarse con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (consulte
la información de contacto en el lado izquierdo de la página). Si usted es arrendador del
vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario
en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para conocer las últimas actualizaciones sobre esta retirada, visite bmwusa.com/recall. Si tiene
alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita
más ayuda, comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede solucionar el defecto sin cargo o en un plazo razonable, usted
puede notificar al administrador de la Administración Nacional de Seguridad de Tránsito en
Carreteras (National Highway Traffic Safety Administration), en 1200 New Jersey Ave., S.E.,
Washington, DC 20590, llamar a la línea gratuita directa de seguridad vehicular (Vehicle Safety
Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar el sitio web http://www.safercar.gov.
Le aseguramos que nos importa su seguridad y le pedimos disculpas si esta retirada por motivos
de seguridad le causa algún inconveniente. Recomendamos que usted y sus pasajeros utilicen el
cinturón de seguridad en todo momento.
Atentamente.
BMW of North America, LLC
Hay una reparación
disponible
English translation on front side
Traducción en inglés en el frente
000001
Este aviso se aplica a su vehículo,
Campaña de retirada n.o 23V-211: Bastidor del asiento delantero
**************************************************************************************************************
From: Broadcast Messaging System
To: DL-BMS_Message_Monitors
Subject: BMW Recall 23V-xxx: Front Seat Frame
Date: Wednesday, March 29, 2023 9:49:19 AM
Publish Date:
From:
Expiration Date:
March 28, 2023
Technical Service
April 11, 2023
DCSnet Message
Urgent
Subject: BMW Recall 23V-xxx: Front Seat Frame
BMW AG is conducting a Voluntary Safety Recall (effective March 29, 2023) on certain Model Year
2019 – 2021 BMW vehicles that were produced between November 15, 2019, and May 8, 2021.
The driver and/or front passenger seat frames may not have been produced according to
specifications by the supplier. In certain crashes, this could increase the risk of injury.
The Recall Notice and Q&A have been attached for further information.
The bulletin will be updated when additional information becomes available.
Sincerely,
Technical Service
Attachments: B520823 Recall Notice[1680097505753].pdf
B520823[1680097505753].pdf
B520823_23V-xyz-Gxx-F9x-SeatFrame-FAQ-(29Mar2023)
[1680097505753].pdf
B520823 Recall Notice[1680097505753].pdf
B520823[1680097505753].pdf
B520823_23V-xyz-Gxx-F9x-SeatFrame-FAQ-(29Mar2023)[1680097505753].pdf
Recipients: BMW Passenger Cars, All Offering, All Region, All Areas, All Departments, All Personnel
BMW SAV (Light Trucks), All Offering, All Region, All Areas, All Departments, All Personnel
BMW Passenger Cars, CC-All
BMW SAV (Light Trucks) CC-All
3/29/23, 1:54 PM 52 08 23_RECALL 23V-XXX: FRONT SEAT FRAME
about:blank 1/2
SIB 52 08 23
RECALL 23V-XXX: FRONT SEAT FRAME
2023-03-29
MODEL
E-Series Model Description Production Date
F97 X3 M Sports Activity Vehicle December 20, 2020
F98 X4 M Sports Activity Coupe March 2, 2021 – April 12, 2021
G01 X3 Sports Activity Vehicle November 15, 2019 – May 8, 2021
G02 X4 Sports Activity Coupe November 6, 2020 – April 11, 2021
G20 3 Series Sedan June 7, 2019 – April 12, 2021
AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR,
AWP, Campaign Summary or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. As of March 30, 2023, you can see
a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective March 29, 2023) on certain Model Year 2019 –
2021 BMW vehicles that were produced between November 15, 2019, and May 8, 2021.
The driver and/or front passenger seat frames may not have been produced according to specifications by
the supplier. In certain crashes, this could increase the risk of injury.
The Recall Notice and Q&A have been attached for further information.
The bulletin will be updated when additional information becomes available.
Supporting Materials
picture_as_pdf B520823_23V-xyz-Gxx-F9x-SeatFrame-FAQ-(29Mar2023).pdf
picture_as_pdf B520823 Recall Notice.pdf
Copyright ©2023 BMW of North America, Inc.
3/29/23, 1:54 PM 52 08 23_RECALL 23V-XXX: FRONT SEAT FRAME
about:blank 2/2
Copyright ©2023 BMW of North America, Inc.
Attachment to B52 08 23 March 2023
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty
Processors
RE: Recall 23V-xxx: Front Seat Frame – B52 08 23
BMW AG is conducting a Voluntary Safety Recall (effective March 29, 2023) on certain Model
Year 2019 – 2021 BMW vehicles that were produced between November 15, 2019, and May 8,
2021.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell,
lease or deliver any new motor vehicle covered by this notification until the recall repair
has been performed. This means that Centers may not legally deliver new motor
vehicles to consumers until they are fixed or use/sell replacement equipment/parts
subject to this recall. Note also that substantial civil penalties apply to violations of the
Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles
subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition
of recall parts.
We appreciate all your assistance with this Recall.
Attachment to B52 08 23 March 2023
Safety Recall
23V-xyz
Front Seat Frame
Model Year 2019-2021
BMW 3 Series, X3 SAV, X4 SAC
Issue Date: 03/29/2023
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Model Year 2019-2021 BMW 3 Series, X3 SAV, and X4 SAC models in the US are potentially
affected.
Q2. What is the specific issue?
The driver and/or front passenger seat frames may not have been produced according to specifications
by the supplier. In certain crashes, this could increase the risk of injury.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have front seat frames produced to specifications by the supplier.
Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW
center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall,
please visit bmwusa.com/recall. While driving, if you notice front seat vibration and/or noise, please
contact an authorized BMW center as soon as possible. If you are not the only driver of this
vehicle, please advise all other drivers of this important information.
Q5. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q6. How will I be informed of this Safety Recall?
Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an
appointment with an authorized BMW center to have the remedy performed. Owners can locate their
nearest authorized BMW center at bmwusa.com/dealer.
To ensure BMW has the most up-to-date contact and vehicle information, owners should register their
vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other
information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click
on “Manage recall notices and contact information”.
Q7. How will my vehicle be remedied?
Potentially affected vehicles will have the driver and/or front passenger seat frame and backrest replaced
for free which should take several hours.
Q8. Do I have to wait for BMW to contact me to have the remedy performed?
Yes. We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools,
and procedures are available. For the latest updates to this recall, please visit bmwusa.com/recall.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-211
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC APR 12, 2023 NHTSA Recall No. : 23V-211 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 51 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2021 BMW 330i, 330i xDrive,M340i xDrive Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Approximately 10 vehicles were manufactured with a front seat that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
The front seat may not have been produced by the supplier according to specifications. Production Dates : JUN 07, 2019 – APR 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-211 Page 2 Vehicle 2 : 2020-2021 BMW X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Approximately 34 vehicles were manufactured with a front seat that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
The front seat may not have been produced by the supplier according to specifications. Production Dates : NOV 15, 2019 – JUN 08, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2021-2021 BMW X3 xDrive30e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Approximately 2 vehicles were manufactured with a front seat that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
The front seat may not have been produced by the supplier according to specifications. Production Dates : FEB 26, 2021 – MAR 04, 2021
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-211 Page 3 Vehicle 4 : 2021-2021 BMW X4 xDrive30i, X4M Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Approximately 5 vehicles were manufactured with a front seat that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
The front seat may not have been produced by the supplier according to specifications. Production Dates : NOV 06, 2020 – APR 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The front seats may not have been produced by the supplier according to specifications. The seat frame may not have been appropriately welded to the seat rails.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In certain crashes, structural integrity may not be maintained, which could
increase the risk of injury.
Description of the Cause : NR Identification of Any Warning
that can Occur : The driver and/or front seat passenger may notice front seat vibration and/or noise. Involved Components : Component Name 1 : Front Seat Frame Component Description : Front Seat Frame
Component Part Number : 7414601, 7414603, 7414607, 7414609 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-211 Page 4 Supplier Identification : Component Manufacturer
Name : Adient Ramos Arizpe Metals Plant Address : Av Johnson Controls 1993
Parque Industrial Santa Maria Saltillo Foreign States 25903
Country : Mexico Chronology :
On December 22, 2022, a customer complaint was received at a BMW dealer in which the customer noted that the driver seat had some play. Between January and February 2023, field information was monitored and collected, including seats that may have experienced this issue. Toward the end of February, the field information and the parts that were collected, was provided to seat supplier Lear. The analysis of field information identified one warranty claim in June 2021 regarding the possibility of a loose driver’s seat. In early March, Lear informed their sub-supplier Adient Ramos, which is responsible for the completed seat frame. An analysis of seat frame production and process records by the sub-supplier, including the returned parts from the field, indicated that an issue may have occurred involving laser welding of the seat rail. This issue was communicated to Lear and then to BMW.
Further reviews of the supplier production and process records confirmed that certain deviations occurred during the production and assembly of the seats. A review of supply chain logistic information identified potentially affected seats. Engineering reviews and computer simulations were performed. It was determined that under certain load (crash) conditions, the structural integrity may not be maintained. Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles. On March 22, 2023, BMW decided to conduct a voluntary safety recall. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-211
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy : Description of Remedy Program : The seat frame and back rest will be replaced.
Owners will be notified by First Class mail advising them of the recall and to schedule an appointment with an authorized BMW dealer to have the remedy performed for free. If this condition were to occur to a potentially affected vehicle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Recall component: Front Seat Frames – part number: 7414601, 7414603, 7414607, 7414609
NR Recall Schedule :
Description of Recall Schedule : Dealer notification is expected to begin and end on March 29, 2023. Owner notification is expected to begin and end on May 19, 2023.
Planned Dealer Notification Date : MAR 29, 2023 – MAR 29, 2023
Planned Owner Notification Date : MAY 19, 2023 – MAY 19, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-211
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC MAR 29, 2023 NHTSA Recall No. : 23V-211 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 51 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2021 BMW 330i, 330i xDrive,M340i xDrive Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Approximately 10 vehicles were manufactured with a front seat that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
The front seat may not have been produced by the supplier according to specifications. Production Dates : JUN 07, 2019 – APR 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-211 Page 2 Vehicle 2 : 2020-2021 BMW X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Approximately 34 vehicles were manufactured with a front seat that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
The front seat may not have been produced by the supplier according to specifications. Production Dates : NOV 15, 2019 – JUN 08, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2021-2021 BMW X3 xDrive30e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Approximately 2 vehicles were manufactured with a front seat that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
The front seat may not have been produced by the supplier according to specifications. Production Dates : FEB 26, 2021 – MAR 04, 2021
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-211 Page 3 Vehicle 4 : 2021-2021 BMW X4 xDrive30i, X4M Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : Approximately 5 vehicles were manufactured with a front seat that may not have been produced by the supplier according to specifications. Basis for recall population determination:
Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component:
The front seat may not have been produced by the supplier according to specifications. Production Dates : NOV 06, 2020 – APR 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The front seats may not have been produced by the supplier according to specifications. The seat frame may not have been appropriately welded to the seat rails.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In certain crashes, structural integrity may not be maintained, which could
increase the risk of injury.
Description of the Cause : NR Identification of Any Warning
that can Occur : The driver and/or front seat passenger may notice front seat vibration and/or noise. Involved Components : Component Name 1 : Front Seat Frame Component Description : Front Seat Frame
Component Part Number : 7414601, 7414603, 7414607, 7414609 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-211 Page 4 Supplier Identification : Component Manufacturer
Name : Adient Ramos Arizpe Metals Plant Address : Av Johnson Controls 1993
Parque Industrial Santa Maria Saltillo Foreign States 25903
Country : Mexico Chronology :
On December 22, 2022, a customer complaint was received at a BMW dealer in which the customer noted that the driver seat had some play. Between January and February 2023, field information was monitored and collected, including seats that may have experienced this issue. Toward the end of February, the field information and the parts that were collected, was provided to seat supplier Lear. In early March, Lear informed their sub-supplier Adient Ramos, which is responsible for the completed seat frame. An analysis of seat frame production and process records by the sub-supplier, including the returned parts from the field, indicated that an issue may have occurred involving laser welding of the seat rail. This issue was communicated to Lear and then to BMW.
Further reviews of the supplier production and process records confirmed that certain deviations occurred during the production and assembly of the seats. A review of supply chain logistic information identified potentially affected seats. Engineering reviews and computer simulations were performed. It was determined that under certain load (crash) conditions, the structural integrity may not be maintained. Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles. On March 22, 2023, BMW decided to conduct a voluntary safety recall. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-211
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy : Description of Remedy Program : The seat frame and back rest will be replaced.
Owners will be notified by First Class mail advising them of the recall and to schedule an appointment with an authorized BMW dealer to have the remedy performed for free. If this condition were to occur to a potentially affected vehicle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Recall component: Front Seat Frames – part number: 7414601, 7414603, 7414607, 7414609
NR Recall Schedule :
Description of Recall Schedule : Dealer notification is expected to begin and end on March 29, 2023. Owner notification is expected to begin and end on May 19, 2023.
Planned Dealer Notification Date : MAR 29, 2023 – MAR 29, 2023
Planned Owner Notification Date : MAY 19, 2023 – MAY 19, 2023
* NR – Not Reported
SEOCONTENT-END
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