February 18, 2021 NHTSA CAMPAIGN NUMBER: 21V091000
If the sunroof continues to close after the vehicle is shut off, it may increase the risk of injury.
NHTSA Campaign Number: 21V091
Manufacturer BMW
of North America, LLC
Components VISIBILITY
Potential Number of Units Affected 14,011
Summary
BMW of North America, LLC (BMW) is recalling certain 2020-2021 228i, 228i xDrive, and M235i xDrive vehicles. If the driver initiates an automatic closure of the sunroof, and the vehicle key status is changed to “off” or “lock,” the sunroof may continue to close. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, “Power-operated Window Systems.”
Remedy
BMW will notify owners, and dealers will update the sunroof electronic coding software, free of charge. The recall began April 16, 2021. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 61 02 21
2021-05-12
RECALL 21V-091: SUNROOF OPERATION
This Service Information Bulletin (Revision 1) replaces SI B61 02 21 dated February 2021.
What’s New (Specific text highlighted):
- FAQ Document updated
MODEL
| E-Series | Model Description | Production Date |
| F44 | 2 Series Gran Coupe | March 12, 2019 – January 23, 2021 |
AFFECTED VEHICLES
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
SITUATION
BMW AG is conducting a Voluntary Non-Compliance Recall (effective February 18, 2021) on certain Model Year 2020-2021 BMW 2 Series Gran Coupe vehicles that were produced between March 12, 2019 and January 23, 2021.
Due to a software error, in certain unique circumstances, operation of the sunroof may not meet a Federal requirement. In certain cases when the sunroof is closing, it may not stop as required. The sunroof software will be reprogrammed.
Note: The anti-trap feature of the sunroof remains functional.
The Recall Notice and Q&A have been attached for further information.
CAUSE
A software error in the FZD (Roof function center).
CORRECTION
Update the vehicle software to S18A-20-11-557 or higher.
PROCEDURE
- Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application.
- If the vehicle’s I-Level is below S18A-20-11-557, continue to step 3. Otherwise, no further correction is needed.
- Program the vehicle using ISTA 4.27.3x or higher (released February 2020).
| Model | Target Integration level |
| F44 (2 Series Gran Coupe) | S18A-20-11-557 or higher |
Note that ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.
PARTS INFORMATION
Parts are not required for this recall.
NON-COMPLIANCE RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 21V-xxx: Sunroof Operation – B61 02 21
BMW AG is conducting a Voluntary Non-Compliance Recall (effective February 18, 2021) on certain Model Year 2020-2021 BMW 2 Series Gran Coupe vehicles that were produced between March 12, 2019 and January 23, 2021.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Non-Compliance Recall 21V-xyz
Sunroof Operation
Model Year 2020-2021
BMW 2 Series Gran Coupe
Initial Release: 04/26/2021
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Model Year 2020-2021 BMW 2 Series Gran Coupe models in the US are potentially affected.
Q2. What is the specific issue?
In certain unique circumstances, the sunroof operation may not meet a Federal requirement.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models do not contain the same sunroof software.
Q4. Can I continue to drive my vehicle?
Yes. Please contact an authorized BMW center to have this important Non-Compliance Recall performed as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through our quality control procedures.
Q7. How will I be informed of this Safety Recall?
Letters will be mailed to owners in April via First Class mail advising them of this Non-Compliance Recall and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at www.bmwusa.com/dealer. To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to factory-initiated campaigns and other information specific to their BMW.
Q8. How will my vehicle be repaired?
The sunroof software will be reprogrammed for free.
Q9. Do I have to wait for my letter to have my vehicle serviced?
No. Please contact an authorized BMW center to have this important Non-Compliance Recall performed. For the latest updates to this Non-Compliance Recall, please visit www.bmwusa.com/recall.
Q10. Can I perform the Recall myself, as it is a software upgrade?
If you prefer, it may be possible to perform this recall via a Remote Software Upgrade process. If so, you will see a message in the Navigation screen just before you shut down and exit your vehicle. You will be prompted to perform two simple steps (confirming, initiating) the software installation process via the on-screen prompts. Upon exiting the vehicle, the process will start and typically take about twenty minutes. Please note that your vehicle cannot be restarted during this time. Therefore, we suggest you initiate this process when parking the vehicle at home at the end of the day, or perhaps at your workplace. In the unlikely situation that this process is interrupted, and your vehicle does not start, please contact BMW Roadside Assistance at 1-800-332-4269.
SEOCONTENT-START
WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select THIS open Technical Campaign to perform and submit for updating the vehicle to the required
I-level or higher.
Please be sure to also perform any additional work (before and/or after) as required by the other open
campaign(s) on the vehicle. Close any remaining open programming and encoding Campaign repairs as
outlined in the corresponding Service Information Bulletin.
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package
information below.
Defect Code: 0061920500
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 1 00 70 757
Encoding the FZD, programming and
encoding the vehicle control units (includes
providing support voltage for the vehicle
electrical system and performing a vehicle
test
8 FRU
Or:
# 2 00 70 758
Encoding the FZD (programming and
encoding the vehicle control units) was
performed in conjunction with another
campaign/repair prior to or during this
workshop visit (vehicle is already at the
specified Target integration level or higher,
no repair is necessary)
1 FRU
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed
or claimed during this workshop visit)
Work Pkg Labor Operation Description (Main work) Labor
Allowance
# 3 00 70 227
Encoding the FZD, programming and
encoding the vehicle control units (includes
providing support voltage for the vehicle
electrical system and performing a vehicle
test
10 FRU
Or:
# 4 00 70 228 Encoding the FZD (programming and
encoding the vehicle control units) was
performed in conjunction with another
campaign/repair prior to this workshop
visit (vehicle is already at the specified
1 FRU
Copyright ©2021 BMW of North America, Inc.
5/12/2021 61 02 21_RECALL 21V-091: SUNROOF OPERATION
3/3
Target integration level or higher, no repair
is necessary)
Only one of the flat rate labor operation codes listed above can be used for claim submission and
reimbursement. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B61 02 21 WP 1), unless otherwise required by State law.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a
reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please
contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage,
Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to
your inquiry accordingly.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries Submit feedback at the top of this bulletin
Warranty inquiries
Please contact the Warranty department by either using the Live Chat
that’s available in the Warranty Documentation Portal or through IDS
by selecting Coverage, Policy, Coding Questions and Mileage
Corrections
Parts inquiries Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B610221 Recall Notice.pdf
picture_as_pdf B610221_2021-BMW-MY2020-21-F44-SunroofOperation-FAQ-(26Apr2021).pdf
*******************************************************************************************************************
SAMPLE
009932-T1-P1-000001
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-
1227
Telephone
(800) 525-7417
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
April 2021
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW
AG has decided that certain Model Year 2020-2021 BMW 2 Series Gran Coupe models fail to conform
to Federal Motor Vehicle Safety Standard (FMVSS) Number 118 (Power operated window systems).
Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this non-compliance recall.
What could happen?
If the driver or front passenger pressed the automatic-closure button for the sunroof after parking the
vehicle, and then turned the vehicle off, the sunroof might continue to close. This could increase the
risk of injury to vehicle occupants. Please note that vehicles are equipped with an auto-reversal / antitrap
feature to help reduce the risk of injury.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of
this important information.
What will BMW do?
The sunroof software will be updated for free which could take about an hour. If you have not had
this recall performed, please contact your authorized BMW center immediately to schedule an
appointment. Please visit bmwusa.com/dealer to locate your nearest authorized BMW center.
If you prefer, it may be possible to perform this recall via a Remote Software Upgrade process. If so,
you will see a message in the Navigation screen just before you shut down and exit your vehicle. You
will be prompted to perform two simple steps (confirming, initiating) the software installation process
via the on-screen prompts. Upon exiting the vehicle, the process will start and typically take about
twenty minutes. Please note that your vehicle cannot be restarted during this time. Therefore,
we suggest you initiate this process when parking the vehicle at home at the end of the day,
or perhaps at your workplace. In the unlikely situation that this process is interrupted, and your
vehicle does not start, please contact BMW Roadside Assistance at 1-800-332-4269.
There may be some options to help overcome the inconvenience of bringing your vehicle in for service,
if needed. Contact your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting bmwusa.com/mybmw
or by contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle
lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit bmwusa.com/recall. Should you have any questions
about this recall, please contact your authorized BMW center. If you need additional assistance, please
contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of
time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes
any inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Sincerely,
BMW of North America, LLC Spanish translation on back side
Traducción en español en el lado inverso
Remedy is
Available
Recall Campaign No. 21V-091: Sunroof
BMW
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
SAMPLE
Empresa
BMW
of North America, LLC
Una compañía de BMW
Group
Dirección postal
PO Box 1227
Westwood, NJ 07675-
1227
Teléfono
(800) 525-7417
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
Abril de 2021
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos (National
Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos BMW de los
modelos Gran Coupé, Serie 2, de los años 2020-2021, no cumplen con el Estándar Federal de Seguridad
de Vehículos (Federal Motor Vehicle Safety Standard) n.º 118 (Sistemas de ventanillas eléctricas). Según
nuestros registros, usted es propietario de un vehículo que podría estar afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta reparación por motivos de incumplimiento.
¿Qué podría suceder?
Si el conductor o el pasajero de adelante presionan el botón de cierre automático del techo corredizo
después de estacionar el vehículo, y después apagan el vehículo, es posible que el techo corredizo continúe
cerrándose. Esto podría aumentar el riesgo de lesiones a los ocupantes del vehículo. Tenga en cuenta que
los vehículos están equipados con una función de retroceso automático/antitrampa para ayudar a reducir el
riesgo de lesiones.
Si usted no es la única persona que conduce este vehículo, comparta esta información importante
con los otros conductores y pasajeros.
¿Qué hará BMW?
Se actualizará el software del techo corredizo sin cargo, lo que podría llevar aproximadamente una hora. Si
no se ha hecho la reparación en su vehículo, comuníquese de inmediato con su centro autorizado
de BMW para programar una cita. Visite bmwusa.com/dealer para encontrar el centro de BMW
autorizado más cercano.
Si lo prefiere, esta reparación puede hacerse mediante un proceso de Actualización Remota de Software.
En este caso, verá un mensaje en la pantalla de Navegación justo antes de apagar y salir del vehículo. Se le
pedirá realizar dos simples pasos: confirmar e iniciar el proceso de instalación del software mediante los
indicadores en pantalla. Cuando salga del vehículo comenzará el proceso y, por lo general, tardará unos
veinte minutos. Tenga en cuenta que no puede volver a arrancar su vehículo durante este tiempo.
Por lo tanto, le sugerimos que inicie este proceso cuando estacione el vehículo en su casa al
finalizar el día, o tal vez en su lugar de trabajo. En el caso poco probable de que este proceso se
interrumpa y su vehículo no arranque, comuníquese con Asistencia en la Carretera de BMW (BMW
Roadside Assistance), llamando al 1-800-332-4269.
Podría haber algunas opciones para ayudarlo en caso de que sea un inconveniente llevar el vehículo para
repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver cuáles son las opciones
disponibles.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o usted vendió el vehículo, debe informarlo en bmwusa.com/mybmw o comunicarse
con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (consulte la información de
contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las regulaciones
federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para conocer las últimas actualizaciones sobre esta retirada, visite bmwusa.com/recall. Si tiene alguna
pregunta sobre esta retirada, comuníquese con su centro autorizado de BMW. Si necesita más ayuda,
comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar
al administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway
Traffic Safety Administration), en 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea
gratuita directa de seguridad vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153)
o visitar el sitio web https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos disculpas si esta retirada le causa algún
inconveniente. Le recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo
momento.
Atentamente.
BMW of North America, LLC
El repuesto está
disponible
English version on front side
Versión en inglés en el frente
BMW
IMPORTANTE RETIRADA DE PRODUCTOS POR MOTIVOS DE
SEGURIDAD
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 21V-091: Techo corredizo
SEOCONTENT-END
4 Affected Products
Vehicles
10 Associated Documents
Remedy Instructions and TSB
RCRIT-21V091-5827.pdf 761.252KB
Recall Acknowledgement
RCAK-21V091-6948.pdf 645.219KB
Noncompliance Notice 573 Report
RCLRPT-21V091-1396.PDF 214.101KB
Remedy Instructions and TSB
RCRIT-21V091-2148.pdf 215.512KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re BMW Recall 21V091 Sunroof Operation
RCMN-21V091-8308.pdf 215.512KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V091-3350.PDF 211.131KB
Remedy Instructions and TSB – TSB re RECALL 21V-091: SUNROOF OPERATION – This Service Information Bulletin (Revision 3) replaces SI B61 02 21 dated February 2021
RCRIT-21V091-3098.pdf 154.627KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V091-9529.pdf 3124.509KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V091-8559.PDF 211.316KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V091-7383.PDF 211.231KB
Latest Recalls Documents
BMW Diagnostic & Reprogramming
Introduction
The Online Service System (OSS) has been developed specifically for independent automotive workshops to provide an extensive range of resources. The following applications are available in the OSS:
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WebISTA has been developed to provide an information only application for users that do not require all of the services included in the ISTA diagnostics application.
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What is needed to diagnose and program with the BMW OSS?
The OSS consists of a desktop or laptop PC connected to BMW over the Internet. To connect to the vehicle you can use the BMW authorized diagnostic interface "integrated communication optical module (ICOM)" or use a J2534 "Pass Thru Tool (PTT)".
Note
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- [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
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- 🌎【Autel J2534 Pass-Thru Progra.mmer】As an OEM Pass-Thru Progra.mmer Vehicle interface for multiple makes, Autel MaxiFlash J2534 support all J2534 protocols, D-PDU, CAN-FD and DoIP protocols. 2026 newer Autel MaxiFlash J2534 VCI can works with P-C and download OEM vehicle software, seamlessly conduct OE-level diagnostic-progra.mming-c0ding. Also, Work with Elite II Pro/ Ultra Lite/ MS909/ MS909CV/ MS909EV to directly pro.gram on Merce.des-Be.nz & BM.W. Autel J2534 Progr.ammer is a multi-functional device and supports 10+ major brands, including for Hond.a, G.M, LandRo.ver, BM.W, Chrysl.er, For.d, Hyun.dai, Ki.a, Merc.edes B.enz, Toyot.a, Volksw.agen etc.
- 🌎【Enhanced Protocol: J2534/D-PDU/RP1210/CAN FD/DoIP】Autel MaxiFlash JVCI is a blueto.oth communicate device, it supports latest CAN FD DoIP CAN protocols, compliant with automotive D-PDU/ J2534/ RP1210 standards. It can perform standard PassThru J2534 functions: compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar Land Rover IDS and BM.W 3G for OEM diagnostics. CAN FD protocol is mainly for GM 2019+, DoIP protocol is mainly for Volvo 2018+, for L-and Rover/for Jaguar 2017+, for BM.W F chassis and G chassis.
- 🌎【Compatible with P-C/ WIND.OWS 】The Autel J2534 VCI can be connected to a compu.ter via a data cable; once the corresponding OEM software is installed, it enables do advanced progr.amming and c0ding on your vehicles. Easy Steps: 1) Connect to P-C via a USB cable 2) download OEM vehicle software 3) Start Diagnose. Take For.d for example, you can download OEM software on mot.orcraft.erservi.ce website, such as: For.d Diagnostic Software downloads, As B.uilt Data, Updated Cali.bration information, then use different software do relevant features.
- 🌎【Work with Autel Elite II Pro/ Ultra Lite/ MS909/ MS909CV/ MS909EV】This 2026 latest Autel J2534 Pass-Thru VCI is 100% compatible with Autel Elite II Pro Ultra Lite MS909 MS909CV MS909EV to perform advanced functions from diagnose to progra.mming.
- 【Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology】This J2534 Pass-Thru Tool is designed espically designed for Professional Technicians and Advanced DIYers. This J2534 Pass-Thru device acts as a bridge between your vehicle and OEM software (sold separately), enabling dealership-level programming and diagnostics. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- 【High-Speed OEM-Level Diagnostics and Functions】Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and rewriting—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second.
- 【Coverage for 8 Car Brands & Ultra Reliability】Compatible with Factory OEM Software.Fully supports J2534 protocols to work with Manufacturer subscriptions: for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Fiat/Alfa Romeo/Lancia/Dodge/Ram/Jeep, and for VW/Audi. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM J2534 tool guarantees stable and exceptional performance.
- 【User-Friendly RLink Platform & Expert Support】TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue. Note: This device requires a computer running Windows 7, 8, 10, or 11 (64-bit or later).
- 【6.6 ft USB-C Cable & Portable Storage Case】 The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
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