Recall 20V-678: Front Axle Support (Stop Drive) – 2020 BMW X5 X6 X7

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SAMPLE
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-1227
Telephone
(800) 525-7417
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
IMPORTANT SAFETY RECALL
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has
decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2020-2021 BMW
X5/X5M SAV, X6/X6M SAC, and X7 SAV models. Our records indicate that you are the owner of a potentially
affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall free of charge. If you have not had this
recall performed, please contact your authorized BMW center immediately to schedule an appointment.
Please visit www.bmwusa.com/dealer to locate your nearest BMW center.
What could happen?
Over time, the weld between the front axle support and the right front control arm bracket may start to separate.
This could affect vehicle handling and control, and increase the risk of a crash. If this occurs, carefully move
away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit
the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact
BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest
authorized BMW center.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this
important information.
What will BMW do?
The front axle support will be replaced with one that has been welded to specifications for free which could take
approximately two hours. If needed, please contact your local BMW center if you want to discuss options to help
overcome the inconvenience of bringing your vehicle in for service.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting www.bmwusa.com/mybmw or by
contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal
Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about
this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW
Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may
notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E.,
Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or
go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any
inconvenience. We recommend that you and your passengers always wear your safety belt.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
Remedy is
Available
BMW
December 2020
Dear BMW Owner / Lessee:
This notice applies to your vehicle,
Recall Campaign No. 20V-678: Front Axle Support
Company
Mailing Address
Telephone
SAMPLE
Empresa
BMW
of North America, LLC
Compañía de BMW Group
Dirección postal
PO Box 1227
Westwood, NJ 07675-1227
Teléfono
(800) 525-7417
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
Diciembre de 2020
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos (National Traffic
and Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos de los modelos X5/X5M SAV,
X6/X6M SAC y X7 SAV de BMW, correspondientes a los años 2020-2021, tienen un defecto relacionado con la
seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que
podría estar afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta retirada sin cargo. Si no se ha hecho la retirada,
comuníquese de inmediato con el centro autorizado de BMW para programar una cita. Visite
www.bmwusa.com/dealer para buscar el centro de BMW más cercano.
¿Qué podría suceder?
Con el tiempo, la soldadura entre el soporte del eje delantero y el soporte del brazo de suspensión delantero
derecho puede comenzar a separarse. Esto podría afectar el manejo y el control del vehículo, y aumentaría el
riesgo de un accidente. Si esto ocurre, aléjese con cuidado del tránsito y deténgase en un lugar seguro lo
antes posible. Todos los ocupantes deben salir del vehículo con cuidado y trasladarse a un lugar seguro
lejos del tránsito. No siga conduciendo el vehículo. Comuníquese de inmediato con BMW Roadside
Assistance (asistencia en la carretera de BMW) llamando al 1-800-332-4269 para que lleven su vehículo
al centro autorizado de BMW más cercano.
Si usted no es la única persona que conduce este vehículo, comparta esta información importante con
todos los demás conductores y pasajeros.
¿Qué hará BMW?
El soporte del eje delantero se reemplazará por uno que se haya soldado según las especificaciones sin cargo, lo
que podría llevar aproximadamente dos horas. Si es necesario, comuníquese con su centro local de BMW para
analizar las opciones en caso de que sea un inconveniente llevar a reparar su vehículo.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o vendió el vehículo, avísenos en www.bmwusa.com/mybmw o comuníquese con el
Servicio de Atención al Cliente de BMW (BMW Customer Relations) (lea la información de contacto en el lado
izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales exigen que
reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para ver las últimas actualizaciones sobre esta retirada, visite el sitio web www.bmwusa.com/recall. Si tiene
alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita mayor
asistencia, comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar al
administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway Traffic
Safety Administration) a 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea gratuita directa de
seguridad vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar el sitio web
https://www.safercar.gov.
Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún
inconveniente. Recomendamos que usted y sus pasajeros usen siempre el cinturón de seguridad.
Atentamente.
BMW of North America, LLC
El repuesto está
disponible
English version on front side
Versión en inglés en el frente
BMW
IMPORTANTE RETIRADA DE PRODUCTOS DEL MERCADO POR
MOTIVOS DE SEGURIDAD
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 20V-678: Soporte del eje delantero
Company
Mailing Address
Telephone

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12/7/2020 31 02 20_RECALL 20V-XXX: FRONT AXLE SUPPORT (STOP DRIVE)
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SIB 31 02 20
RECALL 20V-XXX: FRONT AXLE SUPPORT (STOP DRIVE)
2020-11-30
This Service Information Bulletin (Revision 1) replaces SI B31 02 20 dated October 2020.
What’s New (Specific text highlighted):
Cause
Correction
Procedure
Parts Information
Warranty information
Additionally, other small parts that are not specified above, such as one-time use screws, nuts and seals,
which must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic
Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package
information below and the part numbers listed above that apply:
Defect Code: 0031020200 —
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop-
Work Pkg Labor
Operation Description (Plus work) Labor Allowance
# 1 00 70 549
Replace front axle carrier
including wheel alignment and
adjust front axle (KDS without
loading the vehicle)
(Additional work for integral
active steering HSR, Active
stabilizer, front as applicable)
88 FRU (G05-X5
xDrive45e); 92 FRU (G05-
X5 sDrive40i); 96 FRU
(G05-X5 M50i);
97 FRU (G07-X7 M50i);
98 FRU (G06-X6 M50i);
98 FRU (G07-X7 xDrive
40i); 99 FRU (G05-X5
xDrive40i);
99 FRU (X5 xDrive50i);
100 FRU (G06-X6
xDrive40i); 101 FRU (F95-
X5 M);
102 FRU(F96-X6 M)
Copyright ©2020 BMW of North America, Inc.
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And, if necessary: 00 70 550 Additional work – adjust re
ar axle (KDS without loadin
g)
10 FRU
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed
or claimed during this workshop visit)-
Work Pkg Labor
Operation Description (Main work) Labor Allowance
# 2 00 70 037
Replace front axle carrier
including wheel alignment
and adjust front axle (KDS
without loading the vehicle)
(Additional work for integral
active steering HSR, Active
stabilizer, front as applicable)
90 FRU (G05-X5
xDrive45e); 94 FRU (G05-
X5 sDrive40i); 98 FRU
(G05-X5 M50i);
98 FRU (G07-X7 M50i,);
99 FRU (G06-X6 M50i);
100 FRU (G05-X5
xDrive40i)
100 FRU G07-X7
xDrive40i); 101 FRU (G05-
X5 xDrive50i);
101 FRU (G06-X6
xDrive40i);
102 FRU (F95-X5 M);
104 FRU (F96-X6 M)
And, if necessary: 00 70 550
Additional work – adjust r
ear axle (KDS without loa
ding)
10 FRU
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes.
Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim
comments (For example: B31 02 20 WP 1), unless otherwise required by State law.
And, as needed:
Sublet – Bulk Materials (RO and Claim Comments Required)-
Sublet Code
4 Up to $5.00 Reimbursement for the repair-related bulk material (Do not use the
BMW part number for claim submission)
Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part
numbers) is at the dealer net price amount for the quantity used plus your center’s handling.
BMW Antifreeze/Coolant: Claim the corresponding sublet dollar amount for the quantity needed to replace
what was drained with a 50/50 coolant/water solution.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section
And, as applicable
Copyright ©2020 BMW of North America, Inc.
12/7/2020 31 02 20_RECALL 20V-XXX: FRONT AXLE SUPPORT (STOP DRIVE)
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Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item
under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a
reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please
contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage,
Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to
your inquiry accordingly.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries Submit feedback at the top of this bulletin
Warranty inquiries Submit an IDS ticket to the Warranty Department or use
the chat available in the Warranty Documentation Portal
Parts inquiries Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B310220 Recall Notice.pdf
picture_as_pdf B310220_2020-BMW-MY2020-2021-G0x-F9x-FrontAxleSupport-FAQ-
(29Oct2020).pdf
Attachment to B31 02 20 October 2020
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty
Processor
RE: Recall 20V-xxx: Front Axle Support – B31 02 20
BMW AG is conducting a Voluntary Safety Recall (effective October 29, 2020) on a small number
of Model Year 2020-2021 BMW vehicles that were produced between May 29, 2020 and June
16, 2020.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell,
lease or deliver any new motor vehicle covered by this notification until the recall repair
has been performed. This means that centers may not legally deliver new motor vehicles
to consumers until they are fixed or use/sell replacement equipment/parts subject to this
recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles
subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition
of recall parts.
We appreciate all your assistance with this Recall.

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