August 27, 2020 NHTSA CAMPAIGN NUMBER: 20V516000
Horizontal Headlamp Adjustment Possible/FMVSS 108
Should the headlamps be adjusted horizontally, there could be increased glare and reduced visibility for oncoming drivers, or reduced visibility for the vehicle operator, thereby increasing the risk of a crash.
NHTSA Campaign Number: 20V516
Manufacturer BMW
of North America, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 4,265
Summary
BMW of North America, LLC (BMW) is recalling certain 2019-2020 Z4 sDrive30i, Z4 M40i and 2020 Toyota Supra vehicles. The headlamps are able to be adjusted horizontally. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices and Associated Equipment.”
Remedy
BMW will notify owners, and dealers will inspect the headlamp vertical and horizontal adjustment plugs, correcting them as necessary, free of charge. The recall began December 23, 2020. BMW owners may contact BMW customer service at 1-800-525-7417 or Toyota owners may contact Toyota customer service at 1-888-270-9371.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 63 05 20 2021-01-08
RECALL 20V-516: HEADLAMP ADJUSTMENT PLUGS
This Service Information Bulletin (Revision 4) replaces SI B63 05 20 dated November 2020.
What’s New (Specific text highlighted):
- Procedure
- Warranty
MODEL
| E-Series | Model Description | Production Date |
| G29 | Z4 Roadster | February 7, 2018 – June 5, 2019 |
SITUATION
BMW AG is conducting a Voluntary Non-Compliance Recall (effective August 27, 2020) on certain Model Year 2019-2020 BMW Z4 models that were produced between February 7, 2018 and June 5, 2019.
The plug which covers the headlamp’s horizontal adjustment mechanism may have been inserted into the space for the vertical plug, and vice-versa. Therefore, this may not meet a Federal requirement.
The Recall Notice and Q&A have been attached for further information.
CAUSE
During production, the headlight adjustment plugs may have been installed in the incorrect position.
CORRECTION
Inspect the location of the vertical and horizontal adjustment plugs and position them correctly if necessary.
PROCEDURE
- Refer to the photo below to familiarize yourself with which adjuster is horizontal, and which is vertical:
- Inspect the vertical adjustment plugs first.
Do both plugs have a slot as shown below?
Yes: Continue to step 3.
No: Install plugs with slot and continue to step 3.
- Inspect the horizontal adjustment plugs. Are both plugs smooth without a slot as shown below?
Yes: No further correction is needed.
No: Install smooth plugs without a slot.
Note: The plugs can be swapped, and parts will NOT ALWAYS be required. It is possible to swap the plugs to their correct locations.
- Always ensure that horizontal adjustment plugs are smooth
- Always ensure that vertical adjustment plugs are slotted
- Only replace plugs if they are damaged during removal, or when swapping from one adjuster to another will not be sufficient in meeting the criteria above.
The repairs that were performed prior to November 17, 2020 may have been performed incorrectly. The campaign has been reopened and the repair will need to be performed again.
PARTS INFORMATION
Only replace plugs if they are damaged during removal or cannot be swapped.
Please refer to the Parts Matrix for the ordering procedure if parts are required.
| Part Number | Description | Quantity |
| 51 76 7 205 140 | Plug (Smooth) | As required, max. 2 |
| 51 76 7 205 141 | Cover (Slotted) | As required, max. 2 |
WARRANTY INFORMATION
The repairs that were performed prior to November 17, 2020 may have been performed incorrectly. The campaign has been reopened and the repair will need to be performed again.
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below, and when required, the part number(s) listed above that apply:
| Defect Code: | 0051070500 | G29 Check and if necessary, rework plugs for headlight adjustment |
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
| # 1 | 00 69 879 | Checking headlight adjustment plugs, reworking if necessary | 3 FRU |
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)-
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| # 2 | 00 69 327 | Checking headlight adjustment plugs, reworking if necessary | 5 FRU |
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B63 05 20 WP 1), unless otherwise required by State law.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the issue being addressed by this Safety Recall Campaign on the Affected Vehicles, a reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to your inquiry accordingly.
QUESTIONS REGARDING THIS BULLETIN
| Technical inquiries | Submit feedback at the top of this bulletin |
| Warranty inquiries | Submit an IDS ticket to the Warranty Department or use the chat available in the Warranty Documentation Portal |
| Parts inquiries | Submit an IDS ticket to the Parts Department |
Supporting Materials
picture_as_pdf B630520 Recall Notice.pdf
picture_as_pdf B630520_2020-BMW-MY2019-20-G29-HeadlampAdjustmentPlugs-FAQ(27Aug2020).pdf
Attachment to B63 05 20
August 2020
NON-COMPLIANCE RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 20V-516: Headlamp Adjustment Plugs – B63 05 20
BMW AG is conducting a Voluntary Non-Compliance Recall (effective August 27, 2020) on certain Model Year 2019-2020 BMW Z4 models that were produced between February 7, 2018 and June 5, 2019.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Attachment to B63 05 20
August 2020
Non-Compliance Recall
20V-516
Headlamp Adjustment Plugs
Model Year 2019-2020 BMW Z4
Issue Date: 08/27/2020
Last Update: 08/27/2020
Q1. Which BMW models in the US are potentially affected by this Non-Compliance Recall? Certain Model Year 2019-2020 BMW Z4 models in the US, produced between February 2018 and June 2019, are potentially affected.
Q2. What is the specific issue?
The plug which covers the headlamp’s horizontal adjustment mechanism may have been inserted into the space for the vertical plug, and vice-versa. Therefore, this may not meet a Federal requirement.
Q3. Why are other models / vehicles not included in this Non-Compliance Recall?
Other models contain headlamp adjustment plugs in the correct location.
Q4. Can I continue to drive my vehicle?
Yes. However, when you receive a letter from BMW advising you of this recall, you should make an appointment to have this important Non-Compliance Recall performed by an authorized BMW center as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No.
Q6. How did BMW become aware of the issue?
BMW became aware of the issue through our quality control procedures.
Q7. How will I be informed of this Non-Compliance Recall?
Letters will be mailed to owners in October via First Class mail advising them of this Non-Compliance Recall and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at www.bmwusa.com/dealer. To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free, and will give them access to factory initiated campaigns and other information specific to their BMW.
Q8. How will my vehicle be remedied?
The headlamp adjustment plugs will be checked and, if necessary, removed and reinstalled into the correct positions for free and will take about one hour.
Q9. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW Group is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMW center to have this important NonCompliance Recall performed. For the latest updates to this Non-Compliance Recall, please visit www.bmwusa.com/recall.
BMW
IMPORTANT NON-COMPLIANCE RECALL
This notice applies to your vehicle,
Recall Campaign No. 20V-516: Headlamp Adjustment Plugs
Remedy is Available
October 2020
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that certain Model Year 2019-2020 BMW Z4 vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) Number 108 (Lamps, reflective devices, and associated equipment). Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. Please contact your authorized BMW Center immediately to schedule an appointment to have this important free repair performed as soon as possible. To locate your nearest BMW center, visit www.bmwusa.com/dealer. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
What could happen?
The headlamp adjustment plug which covers the horizontal adjustment mechanism may have been inserted into the space for the vertical adjustment plug, and vice-versa. Therefore, the headlamps may not comply with FMVSS Number 108. If a headlamp was adjusted horizontally, some adjustments could increase the glare (reduce the visibility) for an oncoming driver, which could increase the risk of a crash.
What will BMW do?
The headlamp vertical and horizontal adjustment plugs will be checked and, if an incorrect plug is found, it will be replaced with the correct plug for free and should take less than one hour. There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting www.bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE INCUMPLIMIENTO
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 20V-516: tornillos de ajuste de los faros delanteros
El repuesto está disponible
Octubre de 2020
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que algunos vehículos BMW del modelo BMW Z4 de los años 2019-2020, no cumplen con el Federal Motor Vehicle Safety Standard (Estándar Federal de Seguridad de Vehículos) número 108 (Faros, dispositivos reflectantes y equipamiento asociado). Según nuestros registros, usted es propietario de un vehículo que podría estar afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta retirada. Comuníquese de inmediato con el centro autorizado de BMW para programar una cita para que le hagan esta importante reparación gratis lo antes posible. Para buscar el centro de BMW más cercano, visite www.bmwusa.com/dealer. Si usted no es la única persona que conduce este vehículo, comparta esta información importante con todos los demás conductores y pasajeros.
¿Qué podría suceder?
El tornillo de ajuste de los faros delanteros que cubre el mecanismo de ajuste horizontal podría haberse insertado en el espacio para el tornillo de ajuste vertical y viceversa. Por lo tanto, los faros delanteros podrían no cumplir con el FMVSS número 108. Si se ajustó un faro delantero de forma horizontal, algunos ajustes podrían aumentar el brillo (reducir la visibilidad) para un conductor que venga en dirección contraria, lo que podría aumentar el riesgo de accidentes.
¿Qué hará BMW?
Se controlarán los tornillos de ajuste vertical y horizontal de los faros delanteros y, si se encuentra un tornillo incorrecto, se lo sustituirá con el correcto de forma gratuita; esto debería tomar menos de una hora. Podría haber algunas opciones en caso de que sea un inconveniente traer el vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver cuáles son las opciones disponibles.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o vendió el vehículo, avísenos en www.bmwusa.com/mybmw o comunicándose con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (lea la información de contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para leer las últimas actualizaciones sobre esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590; llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar https://www.safercar.gov.
Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento.
Atentamente.
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
BMW
IMPORTANT NON-COMPLIANCE RECALL
This notice applies to your vehicle,
Recall Campaign No. 20V-516: Headlamp Adjustment Plugs
SECOND NOTICE – PLEASE READ
Remedy is Available
December 2020
Dear BMW Owner / Lessee:
In October, we mailed you a letter regarding a Non-Compliance Recall involving your Model Year 2019 or 2020 BMW Z4 regarding the headlamp adjustment plugs. You may or may not have already brought your vehicle to an authorized BMW center to have the remedy performed.
Upon further review, it has come to our attention that the remedy may not have been properly performed. Therefore, we urge you to contact an authorized BMW center to have your vehicle inspected and, if necessary, the proper remedy performed. To locate your nearest BMW center, visit www.bmwusa.com/dealer.
Description of Issue and Remedy
The headlamp adjustment plug which covers the horizontal adjustment mechanism may have been inserted into the space for the vertical adjustment plug, and vice-versa. If a headlamp was adjusted horizontally, some adjustments could increase the glare (reduce the visibility) for an oncoming driver, which could increase the risk of a crash.
The headlamp vertical and horizontal adjustment plugs will be checked and, if an incorrect plug is found, it will be replaced with the correct plug for free and should take less than one hour. If needed, please contact your local BMW center if you want to discuss options to help overcome the inconvenience of bringing your vehicle in for service.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting www.bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations.
BMW Group Company Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers always wear your safety belt.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE INCUMPLIMIENTO
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 20V-516: tornillos de ajuste de los faros delanteros
SEGUNDO AVISO: LEA POR FAVOR
El repuesto está disponible
Diciembre de 2020
Estimado propietario o arrendatario de un vehículo BMW:
En octubre, le enviamos una carta sobre una retirada del mercado por motivos de incumplimiento de su modelo Z4 de BMW correspondiente al año 2019 o 2020 con respecto a los tornillos de ajuste de los faros. Es posible que ya haya llevado o no su vehículo a un centro autorizado de BMW para que se haga la reparación.
Tras una revisión más detallada, hemos notado que es posible que la reparación no se haya hecho correctamente. Por lo tanto, le recomendamos que se ponga en contacto con un centro autorizado de BMW para que inspeccionen su vehículo y, si es necesario, lo reparen como corresponde. Para buscar el centro de BMW más cercano, visite www.bmwusa.com/dealer.
Descripción del problema y la solución
El tornillo de ajuste de los faros delanteros que cubre el mecanismo de ajuste horizontal podría haberse insertado en el espacio para el tornillo de ajuste vertical y viceversa. Si se ajustó un faro delantero de forma horizontal, algunos ajustes podrían aumentar el brillo (reducir la visibilidad) para un conductor que venga en dirección contraria, lo que podría aumentar el riesgo de accidentes.
Se controlarán los tornillos de ajuste vertical y horizontal de los faros delanteros y, si se encuentra un tornillo incorrecto, se lo sustituirá por el correcto de forma gratuita; esto debería tomar menos de una hora. Si es necesario, comuníquese con su centro local de BMW para analizar las opciones en caso de que sea un inconveniente llevar a reparar su vehículo.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o vendió el vehículo, avísenos en www.bmwusa.com/mybmw o comuníquese con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (lea la información de contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para ver las últimas actualizaciones sobre esta retirada, visite el sitio web www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita mayor asistencia, comuníquese con el Servicio de Atención al Cliente de BMW.
Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen siempre el cinturón de seguridad.
Atentamente.
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
SEOCONTENT-START
From: Broadcast Messaging System
To: DL-BMS_Message_Monitors
Subject: Recall 20V-516 Headlamp Adjustment Plugs Repair Updated
Date: Friday, January 8, 2021 10:03:20 AM
Publish Date:
From:
Expiration Date:
January 08, 2021
Technical Service
February 05, 2021
DCSnet Message
Important
Subject: Recall 20V-516 Headlamp Adjustment Plugs – Repair Updated
The repairs that were performed prior to November 17, 2020 may have been performed incorrectly,
therefore, the campaign has been re-opened and the repair will need to be performed again. Please
use the latest bulletin (B63 05 20) that is posted on TIS.
Customer notification letters have been sent out asking them to come back in for the repair.
Attachments:
No Attachments No Attachments
Recipients: BMW Passenger Cars, CC-All
BMW Passenger Cars, All Offerings, All Regions, All Areas, All Departments, All Personnel
SEOCONTENT-END
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BMW | Z4 | 2019-2020 |
| TOYOTA | SUPRA | 2020 |
18 Associated Documents
Recall Quarterly Report #2, 2020-4
RCLQRT-20V516-1651.PDF 211.251KB
Recall Quarterly Report #4, 2021-2
RCLQRT-20V516-5776.PDF 211.45KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Recall 20V-516 Headlamp Adjustment Plugs Repair Updated
Owner Notification Letter(Part 577)
RCONL-20V516-0621.pdf 737.65KB
Remedy Instructions and TSB – Safety Recall Notice re RECALL 20V-516: HEADLAMP ADJUSTMENT PLUGS
RCRIT-20V516-5235.pdf 408.335KB
Recall Acknowledgement
ISSUED Owner Notification Letter(Part 577)
RCONL-20V516-4299.pdf 682.568KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V516-4565.PDF 211.343KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V516-9684.pdf 354.061KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V516-8605.PDF 211.154KB
Remedy Instructions and TSB
RCRIT-20V516-3476.pdf 406.925KB
Remedy Instructions and TSB
RCRIT-20V516-6014.pdf 236.39KB
Noncompliance Notice 573 Report
RCLRPT-20V516-4662.PDF 215.745KB
Remedy Instructions and TSB
RCRIT-20V516-8678.pdf 218.405KB
Remedy Instructions and TSB
RCRIT-20V516-5394.pdf 342.537KB
Manufacturer Notices(to Dealers,etc) – TSB re BMW Recall 20V-xxx: Headlamp Adjustment Plugs
RCMN-20V516-1462.pdf 171.018KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Certain 2020 Model Year Supra Headlamp Adjustment Plugs Installed in Incorrect Locations
RCMN-20V516-9058.pdf 176.793KB
Recall Quarterly Report #5, 2021-3
RCLQRT-20V516-7945.PDF 211.562KB
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