April 29, 2020 NHTSA CAMPAIGN NUMBER: 20V243000
Head Air Bag Inflator Humidity Exceeds Specs
In the event of a crash of sufficient severity, deployment of the head air bag may be impaired and/or the igniter could separate from the inflator, increasing the risk of injury.
NHTSA Campaign Number: 20V243
Manufacturer BMW
of North America, LLC
Components AIR BAGS
Potential Number of Units Affected 33
Summary
BMW of North America, LLC (BMW) is recalling certain 2017 530i, 530i xDrive, 540i and 540i xDrive and 2017-2018 530e xDrive vehicles. Prior exposure to excessive levels of humidity within the driver and passenger head air bag inflators may affect the proper deployment of the head air bags.
Remedy
BMW will notify owners, and dealers will replace the left or right head air bag, free of charge. The recall began June 24, 2020. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 65 09 20
2020-06-17
RECALL CAMPAIGN 20V-243: HEAD AIR BAG (RIGHT SIDE)
This Service Information Bulletin (Revision 2) replaces SI B65 10 20 dated May 2020.
What’s New (Specific text highlighted):
- Parts Retention Section – Returns now go to TK Global
- Parts return documents attached
MODEL
| E-Series | Model Description | Production Date |
| G30 | 5 Series Sedan | August 31, 2016 – November 21, 2016 |
AFFECTED VEHICLES
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective April 29, 2020) on a small number of Model Year 2017-2018 BMW 5 Series that were produced between August 31, 2016 and November 21, 2016.
The head air bag (left-side) may not have been produced to specifications by the supplier. In a crash of sufficient severity, deployment of the head air bag may be impaired and/or a part of the inflator could separate, increasing the risk of injury.
Recall notice and Q&A have been attached for further information.
CAUSE
Moisture in the head air bag propellant.
CORRECTION
Replace the right-side head air bag.
PROCEDURE
Replace the right-hand head air bag according to repair instructions:
Removing and installing or replacing left or right head air bag_with sliding/tilting sunroof
See attachment (B65 10 20_Repair Instructions HPS w SHD.pdf)
Refer to ISTA repair instructions for safety and precaution measures when dealing or handling air bags
This repair procedure requires a special clip release tool (P/N 83 30 2 230 142), which was sent via automatic tool shipment. See SI B04 16 13
PARTS INFORMATION
Only use and invoice the part numbers below
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of claim.
Please refer to the Parts Matrix for parts ordering procedure.
| Part Number | Description | Quantity |
| 72 12 7 372 520 | G30 right-hand head air bag, US | 1 |
| 07 14 9 148 299 | Oval-head screw | 2 |
Other small parts such as screws, nuts and seals, which must be replaced according to the ISTA repair instructions, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.
PARTS RETENTION AND RETURN
Recalled parts that are removed from BMW vehicles cannot be used for resale!
The parts replaced to perform and submit for this Recall repair procedure are the property of BMW of North America (BMW NA).
Your center is responsible for the proper identification, storage and documentation of these parts. They must be held in a secure retention area until notification of claim payment is made by BMW NA through DCSnet.
Upon claim payment and based on the replacement front air bag component part number claimed, a corresponding DCSnet part return tag will be generated with special handling instructions.
Please DO NOT return these recalled air bag components to the Warranty Parts Return Center (WPRC).
Inflatable air bags are classified as dangerous goods by the Department of Transportation (DOT) and require special preparation, packing and labeling for transport.
Your center is responsible for following all rules and regulations that apply to shipping dangerous goods as described in the attachment.
A shipping procedure has been created for returning the replaced air bag modules directly to Takata. There is also a procedure available for Bulk Shipping 15 or more air bag modules at one time to Takata.
These procedures are contained in the Part Return Program Instructions and Bulk Ship PDF attachments to this bulletin; please read both of them. Effective immediately, please use the following email address when scheduling bulk shipment returns to Takata:
Scfieldaction.14305@xpo.com
The parts are to be packaged in the same packaging that the new part arrived in for shipment back to Takata.
The returns pickup schedule is every two weeks (bi-weekly).
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below and the part numbers listed above:
| Defect Code: | 0072160200 | Head air bag (right-side) |
Vehicle is already in the workshop-
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
| # 1 | 00 69 602 | Replacing the right-side head air bag (with Sunroof) | 26 FRU |
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)-
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| # 2 | 00 69 096 | Replacing the right-side head air bag (with Sunroof) | 27 FRU;
28 FRU (530e xDrive iPerformance) |
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B65 10 20 WP 1), unless otherwise required by State law.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
With this Technical Campaign, a prior repair reimbursement is not likely. Typically, a customer would have the driver’s front air bag module replaced as a result of an accident. In such a case, either an insurance company or the customer themselves paid for the replacement of the above mentioned air bag module in conjunction with the accident repairs. Such cases are not covered by this campaign and are not entitled to reimbursement.
Supporting Materials
picture_as_pdf B651020_Parts_Bulk_Ship_Return.pdf
picture_as_pdf B65 10 20_QA-6May2020.pdf
picture_as_pdf B651020_Parts_Return_Program_Instructions.pdf
picture_as_pdf B65 10 20_Repair Instructions HPS w SHD.pdf
picture_as_pdf B65 10 20 Recall Notice.pdf
Attachment to B65 09 20
April 2020
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 20V-xxx: Head Air Bag (Left-Side) – B65 09 20
BMW AG is conducting a Voluntary Safety Recall (effective April 29, 2020) on a small number of Model Year 2017-2018 BMW 5 Series that were produced between August 31, 2016 and November 21, 2016.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Safety Recall 20V-xxx Head Air Bag
Model Year 2017-2018
BMW 5 Series
Last Update: 04/29/2020
Q1. Which BMW models in the US are potentially affected by this Safety Recall?
Certain Model Year 2017-2018 BMW 5 Series in the US, produced between Aug 2016 and Nov 2016, are potentially affected.
Q2. What is the specific issue?
The head air bag (left-side) may not have been produced to specifications by the supplier. In a crash of sufficient severity, deployment of the head air bag may be impaired and/or a part of the inflator could separate, increasing the risk of injury.
Q3. Why are other models / vehicles not included in this Safety Recall?
The head air bags in other models were produced to specifications by the supplier.
Q4. Can I continue to drive my vehicle?
Yes. However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No.
Q6. How did BMW become aware of the issue?
BMW became aware of the issue through our quality control procedures.
Q7. How will I be informed of this Safety Recall?
Letters will be mailed to owners in June via First Class mail to advising them of this Safety Recall and requesting them to schedule an appointment with an authorized BMW center to have the repair performed. You can locate your nearest authorized BMW center at www.bmwusa.com/dealer. To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free, and will give them access to factory initiated campaigns and other information specific to their BMW.
Q8. How will my vehicle be repaired?
The head air bag (left-side) will be replaced for free and will take about two hours.
Q9. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMW center to have this important Safety Recall performed. For the latest updates to this Safety Recall, please visit www.bmwusa.com/recall.
Removing and installing or reQlacing left or right head airbag_{EguiQment SQecification with sliding/tilting sunroof).»
RISK OF DAMAGE
Electrostatic discharge.
Damage to or destruction of electrical components.
- Leave electrical components in original packaging until just before they are installed. Use the original packaging only for any return shipments. Always package removed components straight away.
- Read and comply with user information on using the associated special tool 12 7 060.
- Only tap the housings of electrical components. Do not tap pins or multi-pin connectors directly.
- Wear electrically conductive clothing and antistatic shoes (with ESD symbol).
- For additional information see: 61 35 … Notes on ESD (electrostatic discharge) protection 61 35 … Notes on ESD protection (Electro Static Discharge)
Preliminary work
Remove A-pillar trim panel on the left and right
Further information is available.
NOTE
Description is for left component only. Procedure on the right side is identical.
Further information is available.
WARNING
Airbag unit.
Danger! Immobilization period-threatening injuries!
- Before performing any work on the airbag, always disconnect the battery ground lead from the battery.
- Airbag unit may only be set down with the cushion (airbag itself) facing upwards.
- For additional information see: 72 00 … Safety regulations on handling airbag system components/gas generators
WARNING
Pyrotechnic components.
Danger! Immobilization period-threatening injuries!
- All work on pyrotechnic parts may be carried out by technically experienced and appropriately trained personnel only.
- Replace any damaged part or ones that have been dropped.
- For additional information see: 72 00 Safety regulations on handling components with gas generators.
- Unclip cover panel (1) and unscrew the bolt below it.
- Detach A-pillar trim panel (2) from the clips (3) and remove upward.
Removing counter supports for sun visor on left and right
NOTE
Description is for left component only. Procedure on the right side is identical.
Remove the counter support for the sun visor
• Pull out the cover (1 ).
• Push the clamps (2) together and pull the counter support (3) out of the headlining.
Remove both sun visors
NOTE
Description is for left component only. Procedure on the right side is identical.
Remove sun visor
- Pull out the cover (1 ).
- Detach the sun visor (2) from the counter support.
- Disengage the sun visor (2) in front downward and guide it out of the headlining to the rear.
- Unlock associated plug connection and disconnect.
Remove both vanity mirror lights
Removing the vanity mirror light at the front left or right
NOTE
Description is for left component only. Procedure on the right side is identical.
- Lever out the vanity mirror light (1) using special tool O 496 569 (00 9 325) from the headlining (2).
- Unlock and disconnect connector (1 ).
- Remove the vanity mirror light (2).
Removing right hands-free microphone
- Lever out the hands-free microphone (1) with the special tool O 493 687 (00 9 340).
- Open the insulation (1 ).
- Unlock plug connection and disconnect.
- Remove the hands-free microphone (2).
Removing the left hands-free microphone
- Lever out the hands-free microphone (1) with the special tool O 493 687 (00 9 340).
- Open the insulation (1 ).
- Unlock plug connection and disconnect.
- Remove the hands-free microphone (2).
Removing the Roof function center (FZD)
- Unclip the cover (1 ).
- Loosen screws ( 1 ).
- Unclip the roof function center (FZD) (1) from the clamps (2).
- Ease out the Roof function center (FZD) (1) from the guides (3).
- Unlock and disconnect plug connections (1 ).
- Unclip the cable for the Roof function center (FZD) (2) from the cable holder.
Removing the covers for the interior rearview mirror
- Push the cover (1) upwards slightly in the marked areas and unclip it from the detents (2) towards the rear.
- Unclip the cover (1) from the cover (3) in upward direction.
- Remove cover (1) from mirror base (2).
- Raise the clips (1) slightly on both sides of interior rearview mirror.
- Remove cover (2) in downward direction.
Removing rear interior roof light
- Lever out the interior roof light (1) from the clamps (2) in the arrow direction using the special tool O 496 569 (00 9 325).
- Disconnect the respective plug connection.
Remove both B-pillar trim panels upwards
Remove the 8-pillar trim panel upwards
NOTE
Description is for left component only. Procedure on the right side is identical.
- Adjust the front seat completely to the front and top.
- Loosen screw (1 ).
- Remove end lining (2).
- Release the B-pillar trim panel (1) from the clips (2) and remove downwards out of the roofliner.
- Remove the B-pillar trim panel (1) and thread out the safety belt at the same time.
Removing both C-pillar trim panels
NOTE
Description is for left component only. Procedure on the right side is identical.
Remove C-pillar trim panel
NOTE
Description is for left component only. Procedure on the right side is identical.
- Disengage the C-pillar trim panel (1) inward from the clamp (2) and the clips (3).
- Feed the C-pillar trim panel (1) out and upwards.
Removing all grab handles
NOTE
The description is for one component only. The procedure is identical for all further components.
Removing the grab handle
- Expand the grab handle (1) towards the bottom.
- Disengage and remove the locking insert (2) with an angle screwdriver (3) as shown.
- Pull the grab handle (2) slightly to the inside and hold it.
- Use a suitable screwdriver (3) to detach the upper and lower release tabs (1 ).
- Guide the grab handle (2) out.
- Repeat the operation on the other side of the grab handle (2).
Lower headlining (with SA403 glass roof)
Prerequisite
Glass roof is open.
The front seats have been fully adjusted towards the bottom.
The front seat backrests have been fully adjusted towards the rear.
- Loosen screws ( 1 ).
- Unclip panel down (1 )from the clips (2) and remove it.
- Loosen screw ( 1 ).
- Loosen the frame (1) at the clips (2).
- If necessary, loosen the cable clip from the frame (1 ).
- Loosen the frame (1) at the clips (2).
- Guide the headlining (1) out of the respective edge protection (2).
- Undo headlining from the side clips (1) using special tool O 496 569 (00 9 325).
- Slide headlining towards the front and feed out from the clips (1 ).
- Place the headlining in the vehicle.
Disconnecting all battery ground leads
Further information is available.
- See additional information.
Main Works
Remove head airbag.
- Loosen screw ( 1 ).
- Unlock and detach the clamps (2) with the special tool 2230142.
- Unlock and detach the clamps (1) with the special tool 2230142.
- Unlock and detach the clamps (1) with the special tool 2230142.
- Loosen screw (2).
- Unlock plug connection (1) and disconnect.
- Loosen screws (2).
- Take off the folding pack (3) with the gas generator.
- Insert the folding pack (3) with the gas generator.
- Tighten down screws (2).
Tightening torques
Head airbag
8Nm
- Connect connector (1 ).
- Insert the clamps (1 ).
- Make sure that the clamps (1) are correctly fitted in the body.
- Tighten down screw (2).
Tightening torques
Head airbag
8Nm
- Insert the clamps (1 ).
- Make sure that the clamps (1) are correctly fitted in the
body. - Insert the clamps (2).
- Make sure that the clamps (2) are correctly fitted in the
body. - Tighten down screw (1 ).
Tightening torques
Head airbag
8Nm
Follow-up works
Disconnecting all battery ground leads
Further information is available.
- See additional information.
Installing headlining (with SA403 glass roof)
Prerequisite
Glass roof is open.
The front seats have been fully adjusted towards the bottom.
The front seat backrests have been fully adjusted towards the rear.
- Guide the headlining (1) into the relevant edge protection (2) with the help of a support person.
- Clip in the headlining using the clips (1 ).
- Secure the frame (1) to the roof using the clips (2).
- If necessary, clip in the cable clip into the frame (1 ).
- Secure the frame (1) to the roof using the clips (2).
- Clip in trim (1) using clips (2).
- Tighten down screw (1 ).
Tightening torques
Headlining
2,5Nm
- Tighten the screws (1 ).
Tightening torques
Headlining to panorama glass roof
1.2Nm
Installing all grab handles
NOTE
The description is for one component only. The procedure is identical for all further components.
Installing the grab handle
- Insert the grab handle (1) into body.
- Correctly clamp in the grab handle (1 ), as otherwise the locking inserts (2) on the grab handle (1) cannot
correctly engage. - Engage the locking inserts (2) on both sides of the grab handle (1 ).
Install both C-pillar trim panels
NOTE
Description is for left component only. Procedure on the right side is identical.
Installing C-pillar trim panel
NOTE
Description is for left component only. Procedure on the right side is identical.
- Feed the C-pillar trim panel (1) with the guides (2) in arrow direction into the rear deck.
- Clip in the C-pillar trim panel (1) at the clamp (2) and at the clips (3).
- Make sure that the edge protection (4) is fitted correctly.
Install both B-pillar trim panels
Installing the upper B-pillar trim panel
NOTE
Description is for left component only. Procedure on the right side is identical.
- Attach the B-pillar trim panel (1) and guide in the
safety belt. - Guide in the B-pillar trim panel (1) at the top at the
roofliner and clip into the clips (2). - Check the front and rear of the B-pillar trim panel
(1) for the correct fit at the edge protection. - Adjust the front seat completely to the front and
top. - Insert the end fitting (2).
- Renew the screw (1 ).
Parts: screw
- Tighten down screw (1 ).
Tightening torques
Seat belt strap fitting to seat mechanism
M10
Renew screw.
tightening torque
42Nm
Installing rear interior roof light
- Connect associated connector.
- Engage the interior roof light (1) on the clamps (2) in the direction of the arrow .
Installing the covers for the interior rearview mirror
- Insert the cover (2) from the bottom.
- Clip in the detents (1) on both sides of the interior rearview mirror.
- Feed the cover (1) on to the mirror base (2) from the rear.
- Clip cover (1) in cover (3).
- Insert the cover (1) from the rear.
- Clip cover (1) in detents (2) and in the cover of the mirror base.
Installing Roof function center (FZD)
- Connect connectors (1) and lock.
- Clip the cable for the roof function center (FZD) (2) into the cable clip.
- Thread the roof function center (FZD) (1) as shown at a steep angle into the two guides (2) on the headlining(3).
Whilst doing this, make sure that the headlining is not deformed.
- Clip in the roof function center (FZD) (1) with the clamps (2) towards the top.
- Pass through the FZD frame and headlining with the special tool 2 298 505 and adjust the headlining correctly.
- Tighten down screws (1 ).
Tightening torques
Roof function center
tightening torque
1.2Nm
- Clip in the cover (1 ).
Install both sun visors
NOTE
Description is for left component only. Procedure on the right side is identical.
Install the sun visor
- Connect the sun visor (2) with the corresponding connector.
- Guide the sun visor (2) into the headlining.
- Use cover (1 ).
- Attach the sun visor (2) on the counter support.
Install both vanity mirror lights
Installing the vanity mirror light at the front left or right
NOTE
Description is for left component only. Procedure on the right side is identical.
- Connect the connector (1) to the vanity mirror light (2).
- Position the vanity mirror light (1) in the headlining (2).
Installing counter supports for the sun visor on left and right
NOTE
Description is for left component only. Procedure on the right side is identical.
Install the counter support for the sun visor
- Insert the counter support (3) into the headlining.
- Make sure the clamps (2) are engaged correctly.
- Use cover (1 ).
Installing the right hands-free microphone
- Connect the connector to the hands-free microphone (2).
- Close the insulation (1 ).
- Position hands-free microphone (1) in headlining (2) in the direction of the arrow.
Installing left hands-free microphone
- Connect the connector to the hands-free microphone (2).
- Close the insulation (1 ).
- Position hands-free microphone (1) in headlining (2) in the direction of the arrow.
Installing left and right A-pillar trim panel
Further information is available.
NOTE
Description is for left component only. Procedure on the right side is identical.
Install A-pillar trim panel
Further information is available.
WARNING
Airbag unit.
Danger! Immobilization period-threatening injuries!
- Before performing any work on the airbag, always disconnect the battery ground lead from the battery.
- Airbag unit may only be set down with the cushion (airbag itself) facing upwards.
- For additional information see: 72 00 … Safety regulations on handling airbag system components/gas generators
WARNING
Pyrotechnic components.
Danger! Immobilization period-threatening injuries!
- All work on pyrotechnic parts may be carried out by technically experienced and appropriately trained personnel only.
- Replace any damaged part or ones that have been dropped.
- For additional information see: 72 00 Safety regulations on handling components with gas generators.
- Insert the A-pillar trim panels (2) and clip into the clips (3).
- Tighten down screw.
Tightening torques
Body pillar trim
screw
Tightening torque
2.5Nm
- Clip in the cover (1 ).
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, [INSERT VIN]
Recall Campaign No. 20V-243: Head Air Bag
Remedy is Available
Name
Address1
Address2
City, state, zip
June 2020
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in Model Year 2017-2018 BMW 5 Series vehicles. Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized BMW center immediately to have this important free remedy performed as soon as possible. Visit www.bmwusa.com/dealer to locate your nearest BMW center. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
What could happen?
The head air bag (left-side or right-side) inflator may have been exposed to a level of humidity that exceeded specifications. This could cause the air bag to not deploy correctly. In a crash of sufficient severity, deployment of the head air bag may be impaired and/or the igniter could separate from the inflator, increasing the risk of injury.
What will BMW do?
The head air bag (left-side or right-side) will be replaced for free and take approximately two hours. If you already had this procedure performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.
There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, you can let us know by visiting
https://www.bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit 30Twww.bmwusa.com/recall30T. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to 30Thttps://www.safercar.gov30T.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Sincerely,
Spanish translation on back side Traducción en español en el lado inverso
BMW of North America, LLC
TREAD ACT CUSTOMER REIMBURSEMENT PLAN
(BMW of North America, LLC)
If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW center. Expenses paid to repair facilities outside of the BMW center network will be considered; however, the repair procedure must meet BMW standards.
Your authorized BMW center will request a copy of your owner notification letter, as well as your previously paid invoice. They will then inspect the vehicle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.
Please note the following:
- Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc will not be reimbursed.
- The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.
- Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
- Expenses for repairs performed more than 10 days after the date of the last owner notification letter sent by BMW are not eligible for reimbursement.
Your authorized BMW center should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair. If you qualify for such a reimbursement, your BMW center will also be able to advise you of the manner in which you can expect to receive reimbursement.
Your authorized BMW center should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.
In special situations where your authorized BMW center cannot be of assistance, you may submit your written request for reimbursement to:
Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227
If you intend to submit a request for reimbursement to our Customer Relations and Services department, your vehicle (if it is still in your possession and was repaired at a facility outside of the BMW center network) will need to be inspected at an authorized BMW center before a claim can be accepted for consideration. This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Este aviso se aplica a su vehículo, [INSERT VIN]
Campaña de retirada n.º 20V-243: Airbag de cabeza
El repuesto está disponible
Junio de 2020
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que los vehículos de los modelos de la Serie 5 de BMW, de los años 2017 y 2018 tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada, comuníquese de inmediato con el centro autorizado de BMW para que le hagan esta importante reparación gratis lo antes posible. Visite www.bmwusa.com/dealer para localizar el centro de BMW más cercano. Si usted no es el único conductor de este vehículo, comunique esta información importante a todos los demás conductores y pasajeros.
¿Qué podría suceder?
El inflador del airbag de cabeza (del lado derecho o del lado izquierdo) podría haber estado expuesto a un nivel de humedad superior al de las especificaciones. Esto podría causar que el airbag no se despliegue correctamente. En un choque lo suficientemente grave, el despliegue del airbag de cabeza podría resultar afectado, o el iniciador podría separarse del inflador, lo que aumentaría el riesgo de lesiones.
¿Qué hará BMW?
El airbag de cabeza (del lado derecho o del lado izquierdo) se reemplazará gratis; esto tardará aproximadamente dos horas. Si ya ha hecho este procedimiento por su cuenta, consulte el adjunto sobre la posible elegibilidad para recibir un reembolso.
Podría haber algunas opciones en caso de que sea un inconveniente traer el vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver cuáles son las opciones disponibles.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o vendió el vehículo, nos puede avisar visitando https://www.bmwusa.com/mybmw o comunicándose con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (lea la información de contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales requieren que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para leer las últimas actualizaciones sobre esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590; llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar https://www.safercar.gov.
Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento. Atentamente,
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA,
RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)
(BMW of North America, LLC)
Si pagó por la reparación descrita en la carta adjunta y desearía que los gastos se consideren para reembolso, póngase en contacto con el centro autorizado de BMW de su localidad. Se tendrán en cuenta los gastos pagados a instalaciones de reparación que no pertenezcan a la red de centros de BMW; sin embargo, el procedimiento de reparación debe seguir las normas establecidas por BMW.
El centro autorizado de BMW de su localidad le solicitará una copia de la carta de notificación al propietario, al igual que la factura pagada previamente. Después, inspeccionarán el vehículo (si todavía lo tiene) antes de presentar una reclamación en su nombre ante BMW of North America, LLC para solicitar el reembolso.
Tenga en cuenta lo siguiente:
- Solamente se reembolsan las reparaciones que se deban a esta retirada por motivos de seguridad. No se reembolsarán los gastos derivados, como remolque, alquiler, hospedaje, reparación de daños, etc.
- El precio de venta minorista sugerido por el fabricante (MSRP) para las piezas genuinas de BMW se considerará como la guía para los cargos razonables por piezas.
- La mano de obra de la reparación, los impuestos y el desecho de los residuos peligrosos, cuando se hayan pagado previamente, son elegibles para reembolso.
- Los gastos por las reparaciones realizadas más de 10 días después de la fecha de la última carta de notificación al propietario enviada por BMW no son elegibles para reembolso.
El centro autorizado de BMW de su localidad debe poder responder las preguntas que pueda tener sobre sus calificaciones para el reembolso de una reparación previa. Si califica para dicho reembolso, el centro de BMW de su localidad también podrá informarle sobre cómo puede recibir el reembolso.
El centro autorizado de BMW de su localidad debe ser su contacto principal sobre este tema. No obstante, se puede comunicar con el Customer Relations and Services Department (Departamento de Relaciones con el Cliente y Servicios al Cliente) llamando al 1-800-525-7417 si necesita asistencia especial.
En las situaciones especiales en las que el centro autorizado de BMW de su localidad no pueda ayudarlo, puede presentar una solicitud escrita de reembolso a la siguiente dirección:
Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227
Si intenta presentar una solicitud de reembolso ante nuestro Customer Relations and Services Department, su vehículo (si todavía lo tiene y fue reparado en una instalación que no pertenece a la red de centros de BMW) deberá ser inspeccionado en un centro autorizado de BMW antes de que se pueda aceptar una reclamación para consideración. El fin de este procedimiento es garantizar que las reparaciones previas efectuadas en una instalación externa cumplan con las normas de BMW para la realización de la retirada.
4 Affected Products
Vehicles
16 Associated Documents
Recall Acknowledgement
RCAK-20V243-7340.pdf 244.079KB
Defect Notice 573 Report
RCLRPT-20V243-5494.PDF 215.89KB
Manufacturer Notices(to Dealers,etc) – Technical Service Memo re Head Air Bag
RCMN-20V243-0725.pdf 136.182KB
Remedy Instructions and TSB – Service Information Bulletin – This Service Information Bulletin (Revision 1) replaces SI B65 09 20 dated April 2020 (HEAD AIR BAG (LEFT-SIDE))
RCRIT-20V243-3180.pdf 11375.613KB
Remedy Instructions and TSB – TSB – HEAD AIR BAG (LEFT-SIDE)
RCRIT-20V243-6727.pdf 11355.572KB
Remedy Instructions and TSB
RCRIT-20V243-8051.pdf 11743.019KB
Remedy Instructions and TSB
RCRIT-20V243-1357.pdf 11758.835KB
ISSUED Owner Notification Letter(Part 577) (Remedy Available)
RCONL-20V243-2964.pdf 807.459KB
Recall 573 Report
RCLRPT-20V243-2482.PDF 215.931KB
Recall 573 Report
RCLRPT-20V243-8001.PDF 215.931KB
Recall 573 Report
RCLRPT-20V243-3936.PDF 215.931KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V243-1696.PDF 211.321KB
Remedy Instructions and TSB – Media release re Recall Campaign 20V-243: Head Air Bag (Right Side)
RCRIT-20V243-1987.pdf 11745.662KB
Remedy Instructions and TSB – Service Bulletin re Recall Campaign 20V-243: HEAD AIR BAG (LEFT-SIDE)
RCRIT-20V243-1192.pdf 11742.803KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V243-4681.PDF 211.237KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V243-9335.PDF 211.138KB
Latest Recalls Documents
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Last update on 2026-06-14 / Affiliate links / Images from Amazon Product Advertising API
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