November 18, 2019 NHTSA CAMPAIGN NUMBER: 19V823000

Lower Child Seat Anchor Bars May become Damaged

Damaged lower anchor bars may increase the child’s risk of injury in the event of a crash.

 

NHTSA Campaign Number: 19V823

Manufacturer BMW of North America, LLC

Components CHILD SEAT

Potential Number of Units Affected 32,760

 

Summary

BMW of North America, LLC. (BMW) is recalling certain 2015-2019 X6 sDrive35i, X6 xDrive35i, X6 xDrive50i, and X6M vehicles equipped with rear seat lower anchor bars used in securing child restraint seats. The lower anchor bars may become damaged over time when used with an ISOFIX-type, rigid-style connector, child restraint system.

 

Remedy

BMW will notify owners, and dealers will weld a reinforcing bracket to the lower anchor bars and the vehicle body, free of charge. Owner notification began January 17, 2020. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 

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SIB 52 24 19

2020-04-29

RECALL 19V-823: ISOFIX CHILD SEAT ANCHORS

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

This Service Information Bulletin (Revision 4) replaces SI B52 24 19 dated April 2020.

 

What’s New (Specific text highlighted):

• Parts Section updated – Refer to Parts Matrix for ordering procedure
• Attachment  “B522419 ISOFIX-19V-823-QA-(27Apr2020)” revised

 

MODEL

E-Series	Model Description	Production Date
F16	X6 Sports Activity Coupe	March 4, 2014 – May 16, 2019
F86	X6 M Sports Activity Coupe	July 24, 2014 – May 8, 2019

 

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as Open when checked either in AIR, the Service Menu of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.

 

SITUATION

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective November 18, 2019) on Model Year 2015 through 2019 BMW X6 and X6M vehicles that were produced from Start-of-Production through May 2019.

This Safety Recall involves the lower anchor bars in the vehicle’s rear seat when specifically attaching a child seat with ISOFIX-type rigid-style connectors.

This condition is unlikely to occur using LATCH-type flexible-style connector child seats which are the vast majority of child seats used in the US. 

Should rigid-style connectors be used, the lower anchor bars could become damaged over the lifetime of the vehicle.  If the lower anchor bar(s) became damaged, this could increase the risk of injury to a child in an ISOFIX-type child seat during a crash.

Recall notice and Q&A have been attached for further information.

 

CAUSE

When using child seats with ISOFIX mounting and additional support on the vehicle floor, it can lead to fatigue fractures of the ISOFIX retaining brackets.

 

CORRECTION

The technician will weld 4 ISOFIX reinforcement plates onto the vehicles ISOFIX retaining brackets.

 

PROCEDURE

See attached repair procedure.

See Repair Instruction video V520120.

Repair Scenario B – Repair Order Invoicing for Claim Submission: CCRC or body shop complete repairs

On your center’s repair order line item for this Service Action on an Affected Vehicle, invoice the required non-bulk part numbers and provide these items to the CCRC (Certified Collision Repair Center) or associated body shop that is performing this repair.

The CCRC or associated body shop will include the remaining material repair cost on their repair invoice.

The claim submission for repair Scenario B will include the BMW part numbers invoiced on the RO that your center provided and the CCRC or associated body shop repair invoice portion in sublet at cost.

 

PARTS INFORMATION

Only use and invoice the part numbers below.

Please refer to the Parts Matrix for ordering procedure.

Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of claim.

Part Number	Description	Quantity
07 14 9 137 669	M10x24 oval head screw	8
52 20 4 A08 D40	Reinforcement plate of ISOFIX retaining bracket	4
72 11 9 122 425	Oval/Fillister Head Screw (M12 diameter)	1

 

And:

Bulk Material (Claimed separately for repair Scenario A and C only)

Part Number	Description	Quantity
51 91 2 347 904	1K Primer Aerosol (14 oz.)	Sublet as needed

 

WARRANTY INFORMATION

Refer to Attachment.

Defect Code:

0052920200

F16 F86 Rework the ISOFIX retaining strap

 

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required) Please refer to SI B01 29 16 for additional Warranty information.

Supporting Materials
picture_as_pdf B522419 Attachment Warranty Information 4_2020.pdf
picture_as_pdf B522419 REP 52 26 008 Remove side section.pdf
picture_as_pdf B522419 ISOFIX-19V-823-QA-(27Apr2020).pdf
picture_as_pdf B522419 REP 52 26 005 Unclip rear seat.pdf
picture_as_pdf B522419 REP 52 26 012 Removing right backrest.pdf
picture_as_pdf B522419 REP 51 26 Removing and install crossmember.pdf
picture_as_pdf B522419 REP 51 47 128 Remove trunk trim floor.pdf
picture_as_pdf B522419 REP 52 26 011 Remove left rear seatback.pdf
picture_as_pdf B522419 Recall Notice.pdf picture_as_pdf B522419 Repair Procedure.pdf
picture_as_pdf B522419 REP 51 47 135 Remove lashing rails.pdf

Videos

52 01 20

 

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Attachment to SI B52 24 19

January 2020

 

SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 19V-823: ISOFIX Child Seat Anchors – B52 24 19

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective November 18, 2019) on Model Year 2015 through 2019 BMW X6 and X6M vehicles that were produced from Start-of-Production through May 2019.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

We appreciate all your assistance with this Recall.

 

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Attachment to SI B52 24 19

April 2020

 

RECALL CAMPAIGN 19V-823: ISOFIX CHILD SEAT ANCHORS

 

WARRANTY INFORMATION

Reimbursement for this Recall will be via normal claim entry utilizing the following information for the repair procedure performed (A, B or C) together with the applicable part numbers listed above:

Defect Code:

0052920200

F16 F86 Rework the ISOFIX retaining strap

 

Scenario A:  Split Repair between a BMW authorized center’s workshop (Mechanical) and a CCRC/body shop (welding) or a third-party mobile welding service.

 

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop 

Work Pkg	Labor Operation	Description (Plus work)	Labor Allowance
# 1	00 68 790	Removing and installing seat cross member	18 FRU
Or:
# 2	00 68 791	Removing and installing seat cross member (with extended storage SA493)	20 FRU

 

 

Or:

The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit) 

Work Pkg	Labor Operation	Description (Main work)	Labor Allowance
# 3	00 68 211	Removing and installing seat cross member	20 FRU
Or:
# 4	00 68 212	Removing and installing seat cross member (with extended storage SA493)	21 FRU

 

And:

*Associated work in Sublet (RO and Claim Comments Required)

Sublet Code 3

Up to $130.00

Welding the reinforcement plate to the ISOFIX retaining bracket (retrofit) and applying primer to seat cross member

 

 

And:

Bulk Material in Sublet (RO and Claim Comments Required)

Sublet Code 4

Up to $20.00

Reimbursement for the supported amount of repair-related bulk materials (Do not use the BMW part number for claim submission)

 

 

Or:

Scenario B:  Entire repair performed under sublet by a CCRC or body shop, maximum amounts as listed below.

*Sublet Repair – (RO and Claim Comments Required) 

Sublet Code 3

Up to $260.00

Removing and installing seat cross member, welding reinforcement plate to ISOFIX retaining bracket (retrofit) and applying primer coating to seat cross member (Vehicles with or without extended storage SA493)

 

 

Or:

Scenario C – The authorized BMW center’s workshop completely performs this Repair

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop 

Work Pkg	Labor Operation	Description (Plus work)	Labor Allowance
# 5	00 68 758	Removing and installing seat cross member, welding reinforcement plate to ISOFIX retaining bracket (retrofit) and applying primer coating to seat cross member	25 FRU
Or:
# 6	00 68 789	Removing and installing seat cross member, welding reinforcement plate to ISOFIX retaining bracket (retrofit) and applying primer coating to seat cross member (with extended storage SA493)	27 FRU

 

Or:

The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit) 

Work Pkg	Labor Operation	Description (Main work)	Labor Allowance
# 7	00 68 181	Removing and installing seat cross member, welding reinforcement plate to ISOFIX retaining bracket (retrofit) and applying primer coating to seat cross member	26 FRU
Or:
# 8	00 68 210	Removing and installing seat cross member, welding reinforcement plate to ISOFIX retaining bracket (retrofit) and applying primer coating to seat cross member (with extended storage SA493)	28 FRU

 

 

And:

Bulk Material in Sublet (RO and Claim Comments Required)

Sublet Code 4

Up to $20.00

Reimbursement for the supported amount of repair-related bulk materials (Do not use the BMW part number for claim submission)

 

 

Claim Repair Comments

Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example:  B52 24 19 WP 1), unless otherwise required by State law.

 

*Sublet (Code 3) – Repair Work (RO and Claim Comments Required)

Invoice the applicable repair work (either A: welding portion only; or B: complete repair) on the repair order at the actual cost charged with no handling or markup. The sublet amount must also include any discounts or allowances.

Prior to having the third-party perform this repair, determine the appropriate charge for performing the necessary repair-related work procedure (either A or B) by comparing their estimated repair cost against the corresponding amount that is based on your warranty rates.

It is your center’s responsibility to review the estimate to ensure the amount requested for perform this repair work is customary, fair and reasonable.  Also, it must not exceed the scope of the repair work that is described in this bulletin.

 

Sublet (Code 4) – Bulk Materials (RO and Claim Comments Required)

Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part numbers) is at the dealer net price amount for the quantity used plus your center’s handling (up to $20.00).

Please itemize the above sublet amounts (Code 3 and/or 4 as applicable) on the repair order and in claim comment section.

 And, as applicable:

 

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

• Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

 

Please refer to SI B01 29 16 for additional information.

 

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Repair instruction

Removing and installing/replacing cross member mounting of the rear seat backrest

5226… | REP-REP-RAF1552-5226X09 – V.1

52 26 … Removing and installing/replacing cross member mounting of the rear seat backrest

 

Necessary preliminary tasks:

• Remove luggage compartment floor trim panel
• Remove luggage compartment wheel arch panels on right and left
• Remove rear seat backrest

 

Removal:

Note:

Carry out work on the right side in the same way as for the left side illustrated here.

Release screws (1).

Lift cover (2) such that the screw below is accessible.

 

Release screws (1).

Unfasten screws (2).

Remove the cross member mounting for the rear seat backrest (3).

 

Installation:

Install cross member mounting of the rear seat backrest (3).

Tighten down screws (1).

Tightening torque 52 26 32AZ.

Tighten down screws (2).

Tightening torque 52 26 33AZ.

 

Note:

Carry out work on the right side in the same way as for the left side illustrated here.

 

Install cover (2).

Tighten down screws (1).

 

Required follow-up work:

• Install luggage compartment wheel arch panels on right and left
• Install luggage compartment floor trim panel
• Remove rear seat backrest

 

Push retaining spring (1) to end of gas pressure spring.

Remove gas pressure spring from ball head.

Firmly pull luggage compartment floor (2) towards the rear and thereby detach it from hinges (3).

 

Note:

Removal is easier the flatter the luggage compartment floor (2) is positioned.

 

Replacement:

Remove handle on trim panel for luggage compartment floor.

Release screws (1).

Remove mounting plate (2).

 

Release screws (1).

Remove cover (2) and retaining hook (3).

 

Necessary preliminary tasks:

• Remove luggage compartment wheel arch panel

 

Lift off cover (1).

 

Release clamps (1).

Unfasten screws (2).

Tightening torque 51 47 15AZ.

Feed out lashing rail (3) to the front.

 

Removing and installing/replacing backrest for left rear seat (through-loading facility) »

Removing and installing/replacing rear seat (through-loading facility)

REP-REP-RAF1552-5226005 – V.4

52 26 005 Removing and installing/replacing rear seat (through-loading facility)

 

Unclip rear seat on left and right towards top.

Installation note:

Feed seat belt buckles (1) into recesses in rear seat.

 

Only on vehicles with seat heating and/or rear compartment blower:

Unlock plug connections (1) and disconnect.

 

F15 Complete removal only:

Release screw (1) on seat belt (middle).

Tightening torque 72 11 22AZ.

 

Installation note:

Seat belt is coded against incorrect installation.

Feed out anchor fitting (2) through rear seat.

Lift out rear seat.

 

 

Removing and installing/replacing backrest for left rear seat (through-loading facility) »

Removing and installing/replacing left/right backrest side section of rear seat backrest (through-loading facility)

REP-REP-RAF1552-5226008 – V.3

52 26 008

Removing and installing/replacing left/right backrest side section of rear seat backrest (through-loading facility)

 

Pull seat belt (1) to middle and place behind head restraint.

Unclip backrest side section in direction of arrow (2) towards front and pull out in direction of arrow (3).

 

If necessary, pull out clamp (1) towards front.

 

Check clip (1) and locator (2) for damage.

Snap clamp (1) into locator (2) of backrest side section.

 

Insert guides (1) into locators.

clamp backrest side section at top into place.

 

Installation note:

Make sure backrest side section is correctly seated in locators.

 

Necessary preliminary tasks:

• Remove armrest side section
• Remove rear seat

 

For seat heating optional extra only:

Unfasten plug connection (1) and disconnect.

 

Release screw (1).

Tightening torque 52 26 04AZ.

 

Installation note:

Make sure plastic bush (2) is fitted correctly in the outer mount (3).

1. Tilt backrest slightly forwards.
2. Pull backrest forwards and outwards out of centre mount

 

Installation note:

Make sure plastic bush (1) is fitted correctly in the centre mount.

The plastic bush (1) must be retained in the centre mount with a lug.

 

Installation note:

Make sure plastic bush (1) is fitted correctly in the right backrest frame.

The plastic bush (1) may slide during removal of the left backrest.

The plastic bush (1) must be retained in the backrest frame with a lug.

If applicable, partially remove the backrest cover and clip the plastic bush (1) in from the outside in.

 

 

Repair instruction

Removing and installing/replacing backrest for right rear seat (through-loading facility)

52 26 012 | REP-REP-RAF1652-5226012 – V.2

52 26 012 Removing and installing/replacing backrest for right rear seat (through-loading facility)

 

Necessary preliminary tasks:

• Remove right luggage compartment wheel arch panel.

 

Release screws (1).

Tightening torque 52 26 02AZ.

Pull out backrest outwards from the centre mount.

 

Installation note:

Make sure plastic bush (1) is fitted correctly in the backrest frame.

The plastic bush (1) must be retained in the backrest frame with a lug.

If applicable, partially remove the backrest cover and clip the plastic bush (1) in from the outside in.

 

 

RECALL CAMPAIGN 19V-823: ISOFIX CHILD SEAT ANCHORS

Note: Step 25 revised.

1. Remove luggage cover by pulling toward the rear of the vehicle.

2. Removing luggage compartment floor trim.

Lift up luggage compartment floor.

Unclip the gas pressure spring off the ball head (1) so it no longer holds the floor up.

Follow Repair Instructions RA 51 47 128 Removing and installing (replacing) luggage compartment floor trim.

3. Close luggage compartment floor. Lift plastic cover at hinge of floor to expose bolt. Use T40 socket to remove both bolts. Remove luggage compartment floor from vehicle.

4. Remove Battery cover. There are five 8mm bolts holding it in place.

5. ONLY For vehicles with the SA493 (storage package), the lashing rails must also be removed. There are 4 T40 bolts holding each side. Three bolts are short, and one is long. The longest bolt goes in the hole closest to the front of the vehicle.

Follow Repair Instructions RA 51 47 135 Removing, installing / replacing the lashing rail in the luggage compartment floor left or right

6. Remove left / right backrest side section

Follow Repair Instructions RA 52 26 008 Removing and installing/replacing left/right backrest side section of rear seat backrest (through-load)

There are four panel pop clips holding each side in place.

7. Remove lower rear seat

Follow Repair Instructions RA 52 26 005 Removing and installing/replacing rear seat (through-load)

8. Remove upper left rear seat

Follow Repair Instructions RA 52 26 011 Removing and installing / replacing left rear seat backrest (through-load) backrest.

The shoulder belt on this seat must be unbolted from the floor to remove the seat.

9. Remove upper right rear seat

Follow Repair Instructions RA 52 26 012 Removing and installing / replacing right rear seat backrest (through-load) backrest

10. Remove the seat cross member

Follow Repair Instructions RA 52 26 xxx Crossmember Removing and installing / replacing rear seat backrest.

This may not come up when searching

F16/F86. To locate this Repair Instruction manually select the F15 PHEV in vehicle selection.

After the crossbeam has been removed, it must be fixed in a vice for welding.

11. With the crossbeam bracket positioned in a vise, remove protective coating off metal exposing bare metal. We must have clean metal to ensure a strong weld.

Repeat this for all 4 ISO-FIX U shaped brackets.

This metal prep and welding should be done far away from customer vehicles to ensure no consequential damage occurs.

12. Position the 4 new reinforcement brackets to ISO-FIX bracket as shown.

(P/N 52 20 4 A08 D40)

13. Position new reinforcement bracket to ISO-FIX bracket as shown

14. Position new reinforcement bracket to ISO-FIX bracket as shown

15. Once bracket position is correct, and it sits flush as indicated in the three previous pictures, then you can tack weld the bracket into place.

16. A continuous weld bead should be applied at the yellow lines.

17. A continuous weld bead should be applied at the yellow lines.

18. Example of properly executed weld is shown. Notice, the welding bead is continuous.

19. Example of properly executed weld is shown. Notice, the welding bead is continuous.

20. Example of properly executed weld is shown. Notice, the welding bead is continuous.

21. Once all 4 reinforcement brackets are welded into place, and the welds have cooled, prepare the are to reapply anticorrosion protection. Use a stainless brush to clean the weld before applying anti-corrosion protection.

Anti-Corrosion protection can be sprayed on or applied with a brush.

The back part of this crossbeam bracket is visible when the load floor is lifted up so the paint color used should match the existing paint already used on this part. (if you don’t have matching paint, you can tape off the back part of this bracket before painting the repair)

The front part of the crossbeam bracket is hidden behind the seat backrest so the paint color used on this side does not matter.

22. Install the seat cross member

(1) These 8 bolts (M10x24) must be replaced once removed. (P/N 07 14 9 137 669)

Torque the Oval head screw to 40 Nm

23. Install upper right rear seat

Make sure the plastic bushing is installed around the seat bolt

Torque the bolt to 71 Nm

24. Install upper left rear seat

Make sure the plastic bushing is installed around the seat bolt

Torque the bolt to 71 Nm

25. The shoulder belt on the rear left seat must be bolted to the floor to install the seat.

This bolt must be replaced once removed. The replacement bolt used must match the bolt diameter removed.

For original M12 bolts use replacement bolt P/N 72 11 9 122 425

Torque new bolt to 63 Nm

26. Install lower rear seat

27. Install left / right backrest side section

28. ONLY For vehicles with the SA493 (storage package), the lashing rails must be installed.

There are 4 T40 bolts holding each side.

Three bolts are short, and one is long. The longest bolt goes in the hole closest to the front of the vehicle. Torque the bolts to 20 Nm

29. Install Battery cover.

30. Install luggage compartment floor.

31. Install luggage compartment floor trim.

32. Install luggage cover

 

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Attachment to B52 24 19

April 2020

ISOFIX Child Seat Anchors
Safety Recall 19V-823
Model Year 2015-2019
Last Updated 04/27/2020

 

Q1.	Which BMW models in the US are potentially affected by this Safety Recall? Approximately 32,760 Model Year 2015-2019 BMW X6 and X6M vehicles in the US, produced between March 2014 and May 2019, are potentially affected.
Q2.	What is the specific issue? This Safety Recall involves the lower anchor bars in the vehicle’s rear seat when specifically attaching a child seat with ISOFIX-type rigid-style connectors.  This condition is unlikely to occur using LATCH-type flexible-style connector child seats which are the vast majority of child seats used in the US.  Should rigid-style connectors be used, the lower anchor bars could become damaged over the lifetime of the vehicle.  If the lower anchor bar(s) became damaged, this could increase the risk of injury to a child in an ISOFIX-type child seat during a crash. Please refer to the image below illustrating a child seat with rigid-style connectors.
Q3.	Can I continue to drive my vehicle? Yes.  However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible.  If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q4.	Why are other BMW vehicles not included in this Safety Recall? The lower anchor bars on other vehicles do not have the same configuration.
Q5.	How did BMW become aware of this issue? BMW became aware of this issue through its quality control procedures.
Q6.	How will my vehicle be repaired? A reinforcing bracket will be welded to the lower anchor bars and the vehicle body for free and will take several hours.
Q7.	Is BMW aware of any accidents or injuries in the US, involving these BMW vehicles associated with this Safety Recall? No.
Q8.	Can I determine if this issue exists in my vehicle? This issue has only been known to occur with ISOFIX-type rigid-style connector child seats. Therefore, if you use a LATCH-type flexible-style connector child seat, your vehicle is unlikely to experience this condition. When using a rigid-style connector child seat, this issue could be noticed when attempting to attach the child seat if the lower anchor bar is loose.  It could also be noticed during vehicle operation if the child seat appears to be loose. If you notice either of the conditions described above, place your hand between the seat back and seat cushion to locate the lower anchor bars.  They are small metal bars in a rectangular shape.  Once located, make an attempt to move them back and forth to determine if they are loose.  If they appear to be loose, please contact an authorized BMW Center to have your vehicle inspected and, if necessary, repaired.
Q9.	How will I be informed of this Safety Recall? You will receive a letter in January via First Class mail advising you of this Safety Recall and, if parts are available, requesting you to schedule an appointment with an authorized BMW center to have this Safety Recall performed.   You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.  If parts are not available, you will receive a follow-up letter when parts become available, requesting you to schedule the recall at that time. To ensure BMW Group has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give them access to factory initiated campaigns and other information specific to their BMW.

 

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BMW

IMPORTANT SAFETY RECALL – Remedy Available

This notice applies to your vehicle, 

Recall Campaign No. 19V-823:  Child Seat (Rigid Connectors) / Lower Anchor Bars

April 2020

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2015-2019 BMW X6 and X6M Sport Activity Coupe (SAC) vehicles.  Our records indicate that you are the owner of a potentially affected vehicle.

 

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment.  Visit www.bmwusa.com/dealer to locate your nearest BMW center.

 

What could happen?

The vehicle’s lower anchor bars in the rear seat row, which are used to attach a child seat, could become damaged over the lifetime of the vehicle when specifically used with ISOFIX-type rigid-style connector child seats. If this were to occur, it could increase the risk of injury to a child in a crash.

Please note:  This issue has only been known to occur with an ISOFIX-type rigid-style connector child seat.  Please see the image to the right illustrating this type of child seat. Therefore, if you use a LATCH-type connector child seat, which includes adjustable belts and clips, your vehicle is unlikely to experience this condition.

This issue may be noticed when attempting to attach a child seat if the lower anchor bar is loose, or during vehicle operation if the child seat appears to be loose.  If you believe a lower anchor bar is loose, please attach the child seat using the vehicle’s safety belt.  If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

What will BMW do?

A reinforcing bracket will be welded to the lower anchor bars and the vehicle body, which will be performed for free and take approximately three hours.  If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.

There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMW center to check what may be available.

 

What if I am not the current owner of this vehicle?

You can update your contact information by registering athttps://www.bmwusa.com/mybmw. Updates to vehicle ownership can be done by contacting BMW Customer Relations at 1-800-831-1117. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if I have questions or experience problems?

For the latest updates to this recall, please visit www.bmwusa.com/recall.  Should you have any questions about this recall, please contact your authorized BMW center.  If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwusa.com.

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend that you and your passengers wear your safety belt at all times.

Sincerely,

BMW of North America, LLC

 

Spanish translation on back side
Traducción en español en el lado inverso

 

TREAD ACT CUSTOMER REIMBURSEMENT PLAN
(BMW of North America, LLC)

 

If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW center.  Expenses paid to repair facilities outside of the BMW center network will be considered; however, the repair procedure must meet BMW standards.

Your authorized BMW center will request a copy of your owner notification letter, as well as your previously paid invoice. They will then inspect the vehicle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.

Please note the following:

• Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc will not be reimbursed.
• The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.
• Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
• Expenses for repairs performed more than 10 days after the date of the last owner notification letter sent by BMW are not eligible for reimbursement.

Your authorized BMW center should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair. If you qualify for such a reimbursement, your BMW center will also be able to advise you of the manner in which you can expect to receive reimbursement.

Your authorized BMW center should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.

In special situations where your authorized BMW center cannot be of assistance, you may submit your written request for reimbursement to:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

If you intend to submit a request for reimbursement to our Customer Relations and Services department, your vehicle (if it is still in your possession and was repaired at a facility outside of the BMW center network) will need to be inspected at an authorized BMW center before a claim can be accepted for consideration.  This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.

 

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BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD – Repuesto disponible

Este aviso se aplica a su vehículo, 

Campaña de retirada n.° 19V-823:  Asiento infantil (conectores rígidos)/Barras de anclaje inferiores

Abril de 2020

Estimado propietario o arrendatario de un vehículo BMW:

Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos).  BMW AG ha determinado que algunos vehículos de los modelos X6 y X6M SAC (Sport Activity Coupe) de BMW, correspondientes a los años 2015-2019, tienen un defecto relacionado con la seguridad de los vehículos motorizados.  Según nuestros registros, usted es propietario de un vehículo potencialmente afectado.

 

¿Por qué nos ponemos en contacto con usted?

Nos complace informarle que estamos listos para realizar esta retirada.  Si no se ha hecho la retirada, comuníquese de inmediato con el centro autorizado de BMW para programar una cita.  Visite www.bmwusa.com/dealer para localizar el centro de BMW más cercano.

 

¿Qué podría suceder?

Las barras de anclaje inferiores en el asiento trasero del vehículo, que se utilizan para fijar el asiento infantil, podrían dañarse durante la vida útil del vehículo cuando se utilizan específicamente con asientos infantiles con conector rígido tipo ISOFIX. Si esto llegase a ocurrir, podría aumentar el riesgo de lesiones para el niño en una colisión.

Importante:  Este problema solo se ha presentado con asientos infantiles con conector rígido tipo ISOFIX.  Observe la imagen de la derecha que ilustra este tipo de asiento para niños. Por lo tanto, si utiliza un asiento infantil con conector tipo LATCH, que incluye cinturones y hebillas ajustables, es poco probable que su vehículo experimente este problema.

Este inconveniente puede notarse si la barra de anclaje inferior está floja al intentar colocar un asiento infantil, o durante el uso del vehículo si el asiento infantil parece estar suelto.  Si cree que la barra de anclaje inferior está floja, sujete el asiento infantil con el cinturón de seguridad del vehículo.  Si usted no es el único conductor de este vehículo, comunique esta información importante a todos los demás conductores y pasajeros.

 

¿Qué hará BMW?

Se soldará un soporte de refuerzo a las barras de anclaje inferiores y a la carrocería del vehículo, que se realizará de forma gratuita y tardará aproximadamente tres horas.  Si ya ha hecho esta reparación por su cuenta, consulte el adjunto sobre la posible elegibilidad para recibir un reembolso.

Hay algunas opciones en caso de que sea un inconveniente traer el vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver las opciones disponibles.

 

¿Qué ocurre si no soy el propietario actual de este vehículo?

Usted puede actualizar sus datos de contacto personal registrándose en https://www.bmwusa.com/mybmw. Para actualizar el propietario del vehículo se puede hacer contactando al Centro de Servicio al Cliente BMW al numero 1-800-831-1117. Si el automóvil se hubiera vendido a través de leasing, de acuerdo con la ley federal deberá enviar este aviso dentro de diez días al propietario que lo adquirió a través de esta modalidad de compra.

 

¿Qué debo hacer si tengo alguna pregunta o algún problema?

Para ver las últimas actualizaciones de esta retirada, visite www.bmwusa.com/recall.  Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW.  Si necesita asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) llamando al 1-800-525-7417 o por correo electrónico a CustomerRelations@bmwusa.com.

Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.

Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente.  Recomendamos que usted y sus pasajeros utilicen el cinturón de seguridad en todo momento.

Atentamente,

BMW of North America, LLC

English version on front side
Versión en inglés en el frente

 

PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA, RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)
(BMW of North America, LLC)

 

Si pagó por la reparación descrita en la carta adjunta y desearía que los gastos se consideren para reembolso, póngase en contacto con el centro autorizado de BMW de su localidad.  Se tendrán en cuenta los gastos pagados a instalaciones de reparación que no pertenezcan a la red de centros de BMW; sin embargo, el procedimiento de reparación debe seguir las normas establecidas por BMW.

El centro autorizado de BMW de su localidad le solicitará una copia de la carta de notificación al propietario, al igual que la factura pagada previamente. Después, inspeccionarán el vehículo (si todavía lo tiene) antes de presentar una reclamación en su nombre ante BMW of North America, LLC para solicitar el reembolso.

Tenga en cuenta lo siguiente:

 

• Solamente se reembolsan las reparaciones que se deban a esta retirada por motivos de seguridad. No se reembolsarán los gastos derivados, como remolque, alquiler, hospedaje, reparación de daños, etc.

• El precio de venta minorista sugerido por el fabricante (MSRP) para las piezas genuinas de BMW se considerará como la guía para los cargos razonables por piezas.

• La mano de obra de la reparación, los impuestos y el desecho de los residuos peligrosos, cuando se hayan pagado previamente, son elegibles para reembolso.

• Los gastos por las reparaciones realizadas más de 10 días después de la fecha de la última carta de notificación al propietario enviada por BMW no son elegibles para reembolso.

El centro autorizado de BMW de su localidad debe poder responder las preguntas que pueda tener sobre sus calificaciones para el reembolso de una reparación previa.  Si califica para dicho reembolso, el centro de BMW de su localidad también podrá informarle sobre cómo puede recibir el reembolso.

El centro autorizado de BMW de su localidad debe ser su contacto principal sobre este tema. No obstante, se puede comunicar con el Customer Relations and Services Department (Departamento de Relaciones con el Cliente y Servicios al Cliente) llamando al 1-800-525-7417 si necesita asistencia especial.

En las situaciones especiales en las que el centro autorizado de BMW de su localidad no pueda ayudarlo, puede presentar una solicitud escrita de reembolso a la siguiente dirección:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

Si intenta presentar una solicitud de reembolso ante nuestro Customer Relations and Services Department, su vehículo (si todavía lo tiene y fue reparado en una instalación que no pertenece a la red de centros de BMW) deberá ser inspeccionado en un centro autorizado de BMW antes de que se pueda aceptar una reclamación para consideración.  El fin de este procedimiento es garantizar que las reparaciones previas efectuadas en una instalación externa cumplan con las normas de BMW para la realización de la retirada.

 

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BMW

IMPORTANT SAFETY RECALL – Remedy Unavailable

This notice applies to your vehicle,

Recall Campaign No. 19V-823: Child Seat (Rigid Connectors) / Lower Anchor Bars

January 2020

 

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2015-2019 BMW X6 and X6M Sport Activity Coupe (SAC) vehicles. Our records indicate that you are the owner of a potentially affected vehicle.

 

Why are we contacting you?

We are informing you of a safety recall on your vehicle although we are not able to perform the remedy at this time. We will notify you with a follow-up letter as soon as we are able to perform this safety recall.

 

What could happen?

The vehicle’s lower anchor bars in the rear seat row, which are used to attach a child seat, could become damaged over the lifetime of the vehicle when specifically used with ISOFIX-type rigid-style connector child seats. If this were to occur, it could increase the risk of injury to a child in a crash.

 

Please note: This issue has only been known to occur with an ISOFIX-type rigid-style connector child seat. Please see the image to the right illustrating this type of child seat. Therefore, if you use a LATCH-type connector child seat, which includes adjustable belts and clips, your vehicle is unlikely to experience this condition.

This issue may be noticed when attempting to attach a child seat if the lower anchor bar is loose, or during vehicle operation if the child seat appears to be loose. If you believe a lower anchor bar is loose, please attach the child seat using the vehicle’s safety belt. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

What will BMW do?

When the remedy is available, a reinforcing bracket will be welded to the lower anchor bars and the vehicle body, which will be performed for free and take approximately three hours. If you already had this repair performed at your own expense, our follow up letter will contain information regarding possible eligibility for reimbursement.

 

What if I am not the current owner of this vehicle?

You can update the vehicle ownership or your contact information by completing the enclosed postage-paid card or by registering at https://www.bmwusa.com/myBMW. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if I have questions or experience problems?

For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwusa.com.

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times.

 

Sincerely,

 

BMW of North America, LLC

Spanish translation on back side
Traducción en español en el lado inverso

 

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BMW 

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD –

Repuesto no disponible

Este aviso se aplica a su vehiculo,

Campana de retirada n.0 19V-823: Asiento infantil (conectores rigidos)/Barras de anclaje inferiores

Enero 2020

 

Estimado propietario o arrendatario de un vehfculo BMW:

Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Transito y Vehfculos). BMW AG ha determinado que algunos vehfculos de los modelos X6 y X6M SAC (Sport Activity Coupe) de BMW, correspondientes a los anos 2015-2019, tienen un defecto relacionado con la seguridad de los vehfculos motorizados. Segun nuestros registros, usted es propietario de un vehfculo potencialmente afectado.

 

¿Por que nos ponemos en contacto con usted?

Le informamos sobre una retirada de su vehfculo por motivos de seguridad, aunque no podemos fabricar el repuesto en este momento. Le enviaremos otra carta de notificaci6n no bien podamos realizar esta retirada por motivos de seguridad.

 

¿Que podria suceder?

Las barras de anclaje inferiores en el asiento trasero del vehfculo, que se utilizan para fijar el asiento infantil, podrfan danarse durante la vida util del vehfculo cuando se utilizan especfficamente con asientos infantiles con conector rfgido tipo ISOFIX. Si esto llegase a ocurrir, podrfa aumentar el riesgo de lesiones para el nino en una colisi6n.

Importante: Este problema solo se ha presentado con asientos infantiles con conector rfgido tipo ISOFIX. Observe la imagen de la derecha que ilustra este tipo de asiento para ninos. Por lo tanto, si utiliza un asiento infantil con conector tipo LATCH, que incluye cinturones y hebillas ajustables, es poco probable que su vehiculo experimente este problema.

Este inconveniente puede notarse si la barra de anclaje inferior esta floja al intentar colocar un asiento infantil, o durante el uso del vehfculo si el asiento infantil parece estar suelto. Si cree que la barra de anclaje inferior esta floja, sujete el asiento infantil con el cintur6n de seguridad del vehfculo. Si usted no es el unico conductor de este vehfculo, comunique esta informaci6n importante a todos los demas conductores y pasajeros.

 

¿Que hara BMW?

Cuando el repuesto este disponible, se soldara un soporte de refuerzo a las barras de anclaje inferiores y a la carrocerfa del vehfculo, que se realizara de forma gratuita y tardara aproximadamente tres horas. Si ya ha hecho esta reparaci6n por su cuenta, nuestra carta de notificaci6n tendra informaci6n sobre la posible elegibilidad para el reembolso.

 

¿Que ocurre si no soy el propietario actual de este vehiculo?

Puede completar la tarjeta con respuesta postal paga adjunta o registrarse en https://www.bmwusa.com/myBMW para actualizar la informaci6n de la titularidad del vehfculo o su informaci6n de contacto. Si usted es arrendador del vehiculo, las reglamentaciones federales exigen que reenvie este aviso a su arrendatario en un plazo de diez dias.

 

¿Que debo hacer si tengo alguna pregunta o alg(n problema?

Para ver las ultimas actualizaciones de esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comunfquese con el centro autorizado de BMW. Si necesita asistencia adicional, comunfquese con el BMW Customer Relations and Services (Servicio de Atenci6n al Cliente de BMW) llamando al 1-800-525-7417 o por correo electr6nico a CustomerRelations@bmwusa.com.

Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administraci6n Nacional de Seguridad de Transito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Lfnea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.

Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algun inconveniente. Recomendamos que usted y sus pasajeros utilicen el cintur6n de seguridad en todo momento.

 

Atentamente,

 

BMW of North America, LLC

 

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10 Affected Products

Vehicles

MAKE	MODEL	YEAR
BMW	X6	2015-2019
BMW	X6 M	2015-2019

 

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9 Associated Documents

Remedy Instructions and TSB – Safety Recall Notice re Seat Anchors

RCRIT-19V823-6898.pdf 4127.897KB

RCRIT-19V823-6898

 

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Remedy Instructions and TSB

RCRIT-19V823-1284.pdf 4085.291KB

RCRIT-19V823-1284

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V823-0791.pdf 1117.447KB

RCONL-19V823-0791

 

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Remedy Instructions and TSB

RCRIT-19V823-5589.pdf 4173.597KB

RCRIT-19V823-5589

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V823-8338.pdf 1285.819KB

RIONL-19V823-8338

 

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Manufacturer Notices(to Dealers,etc) – Email re BMW Recall 19V-823: ISOFIX Child Seat Anchors

RCMN-19V823-9990.pdf 260.183KB

RCMN-19V823-9990

 

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Defect Notice 573 Report

RCLRPT-19V823-5865.PDF 214.418KB

RCLRPT-19V823-5865

 

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Recall Acknowledgement

RCAK-19V823-6653.pdf 293.448KB

RCAK-19V823-6653

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-19V823-0643.PDF 211.144KB

RCLQRT-19V823-0643

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V823&docType=RCL

 

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Last update on 2023-05-25 / Affiliate links / Images from Amazon Product Advertising API

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