October 15, 2019 NHTSA CAMPAIGN NUMBER: 19V732000
Counterbalance Shaft May Loosen
If the counterbalance shaft loosens, severe engine damage could occur, increasing the risk of a crash.
NHTSA Campaign Number: 19V732
Manufacturer BMW of North America, LLC
Potential Number of Units Affected 217
BMW of North America, LLC (BMW) is recalling certain 2019-2020 330i, 330i xDrive, and 2019 Z4 vehicles. The needle roller bearings of the counterbalance shafts may have been improperly installed, potentially causing the counterbalance shaft to loosen.
BMW will notify owners, and dealers will replace the engine, free of charge. The recall began December 13, 2019. Owners may contact BMW customer service at 1-800-525-7417.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 11 11 19
RECALL CAMPAIGN 19V-732: ENGINE – COUNTERBALANCE SHAFTS
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
This Service Information Bulletin (Revision 1) replaces SI B11 11 19 dated October 9, 2019.
- Entire Content
|E-Series||Model Description||Production Date||Affected Engine|
|G20||330i / 330i xDrive Sedan||November 20, 2018 – August 26, 2019||B46D|
|G29||Z4 sDrive 30i Roadster||November 19, 2018 – April 3, 2019||B46D|
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), Key Reader or Warranty Vehicle Inquiry.
Premature wear of the counterbalance shaft bearings could lead to possible engine damage, which may cause the engine to stop while driving.
The bearing of the counterbalance shaft in the engine may not be robust enough.
Replace the engine.
Replace the engine assembly as described in the repair instructions REP 11 00 050 Removing and installing the engine.
Note: In principle, parts requiring replacement as part of a Technical Campaign are not subject to the TeileClearing process.
Engine Assembly Replacements
Replacement engine assemblies are NOT pre-filled with engine oil.
After replacing an engine with a new or remanufactured engine assembly, the engine oil level must be verified as outlined in the procedure below first, before starting the engine for the first time.
If the replacement engine is started to determine electronically if the engine is filled with the appropriate amount of engine oil, damage to the replacement engine can occur immediately. The engine may have some residual engine oil from assembly, but this is not enough engine oil to properly lubricate the engine to measure the engine oil level electronically when it is started for the first time.
Furthermore, the electronic engine oil measurement is only operational when the engine is running at its full operating temperature. Checking the engine oil without the engine running at operating temperature will lead to an incorrect or incomplete measurement.
After replacing the engine assembly or performing any engine repair that interrupts the oil supply circuit, the engine requires a brief oil pump and oil supply circuit priming procedure.
Refer to SI B11 09 15 for the detailed bleeding procedure.
The time to perform this procedure is included in the applicable special repair labor operations that are provided in this Service Information Bulletin
After engine assembly or repairs, pay attention to a proper installation of all engine ground connections. Mark the various ground connections with a small parts tag or colored tape.
Performing a part number look-up in ETK or AIR by VIN or model in place of using/invoicing the part number(s) in this bulletin may result with the wrong parts being invoiced and installed.
Please refer to the Parts Matrix for the ordering procedure.
|11 00 2 463 329||Short Engine (G20 AWD)||1|
|11 00 2 463 718||Short Engine (G20 RWD)||1|
|11 00 2 463 326||Short Engine (G29)||1|
|07 11 9 942 082||Dowel pin||2|
|82 14 1 467 704||Coolant (1 Gallon concentrate)||Sublet as needed|
|83 21 2 461 990||BMW GROUP LL-17 FE+ 0W-20 (Drum)||Sublet as needed|
|83 21 2 461 991||BMW GROUP LL-17 FE+ 0W-20 (Bulk)||Sublet as needed|
|83 21 2 461 988||BMW TwinPower Turbo LL-17 FE+ 0W-20 (1L)||Sublet as needed|
Additionally, other small parts such as screws, nuts and seals, which are to be replaced according to the repair instructions/ETK, are to be taken from the Electronic Parts Catalogue for the vehicle type and invoiced under the special defect code.
The parts replaced to perform and submit for this Recall repair procedure are the property of BMW NA.
Your center is responsible for the proper identification, storage and documentation of these parts. They must be held in a secure retention area until notification of claim payment is made by BMW NA through DCSnet.
Applicable Recall parts will be requested to be returned, a corresponding DCSnet Part Return tag will be generated.
Any return requested Recall parts that are not received by the WPRC within 60 days of the claim “credit date” may be subject to debit.
Reimbursement for this Recall will be via normal claim entry utilizing the following information:
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.
|Work Pkg||Labor Operation||Description (Plus work)||Labor Allowance|
|# 1||00 68 693||Replacing the engine (includes performing vehicle test after installation)||176 FRU (G20 330i); 181 (G29 Z4);
198 FRU (G20 330i xDrive)
The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit).
|Work Pkg||Labor Operation||Description (Main work)||Labor Allowance|
|# 2||00 68 143||Replacing the engine (includes performing vehicle test after installation)||177 FRU (G20 330i); 183 (G29 Z4);
200 FRU (G20 330i xDrive)
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B11 11 19 WP 1), unless otherwise required by State law. And, as needed:
Sublet – Bulk Materials (RO and Claim Comments Required)
|Sublet Code 4||Up to $100.00||Reimbursement for repair-related bulk materials (Do not use the BMW part numbers for claim submission)|
Sublet reimbursement calculation for claiming the applicable and supported repair-related bulk materials (BMW part numbers) is at the dealer net price amount for the quantities used plus your center’s handling.
BMW Antifreeze/Coolant: Claim the corresponding sublet dollar amount for the quantity needed to replace what was drained with a 50/50 coolant/water solution.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information. Supporting Materials
picture_as_pdf B111119 Recall Notice.pdf
picture_as_pdf B11 11 19-2019-G20-29-EngineCounterbalanceShafts-QA-(7Nov2019).pdf
Attachment 1 to SI B11 11 19 October 2019
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 19V-732: Engine – Counterbalance Shafts (B11 11 19)
BMW of North America, LLC is conducting a Voluntary Safety Recall (effective October 9, 2019) on a small number of Model Year 2019 and 2020 BMW vehicles that were produced between November 19, 2018 and August 26, 2019.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Engine – Counterbalance Shafts
Safety Recall 19V-732
Model Year 2019-2020
3 Series / Z4
Last Updated 11/07/2019
|Q1.||Which BMW models in the US are potentially affected by this Safety Recall?
Approximately 217 Model Year 2019 and 2020 BMW 3 Series and Z4 models in the US, produced between November 2018 and August 2019, are potentially affected.
|Q2.||What is the specific issue?
The counterbalance shafts may not have been produced to supplier specifications. This could lead to severe engine damage and engine shut-down.
|Q3.||Can I continue to drive my vehicle?
Yes. However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
|Q4.||Why are other BMW vehicles not included in this Safety Recall?
The counterbalance shafts were produced to supplier specifications.
|Q5.||How did BMW become aware of this issue?
BMW became aware of this issue through its quality control procedures.
|Q6.||How will my vehicle be repaired?
The engine will be replaced for free and will take approximately one day.
|Q7.||Is BMW aware of any accidents or injuries in the US, involving these BMW vehicles associated with this Safety Recall?
|Q8.||How will I be informed of this Safety Recall?
You will receive a letter in December via First Class mail advising you of this Safety Recall and, if parts are available, requesting you to schedule an appointment with an authorized BMW center to have this Safety Recall performed. If parts are not available, you will receive a
follow-up letter when parts become available. You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.
To ensure BMW Group has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free, and will give them access to factory initiated campaigns and other information specific to their BMW.
IMPORTANT SAFETY RECALL – Remedy Available
This notice applies to your vehicle,
Recall Campaign No. 19V-732: Engine
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2019-2020 BMW 3 Series and Z4 vehicles. Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment. Visit www.bmwusa.com/dealer to locate your nearest BMW center.
What could happen?
The engine’s counterbalance shafts may not have been produced to specifications. This could lead to severe engine damage and engine shut-down. If this were to occur, it could increase the risk of a crash.
If you hear an unusual and loud noise from the engine compartment, it may be experiencing this issue. If this occurs, carefully move away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
What will BMW do?
The engine will be replaced for free which could take approximately one day.
What if I am not the current owner of this vehicle?
You can update the vehicle ownership or your contact information by completing the enclosed postage-paid card or by registering at https://www.bmwusa.com/myBMW. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have questions or experience problems?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwusa.com.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times. Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD – Repuesto disponible
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 19V-732: Motor
Diciembre de 2019
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que algunos vehículos de los modelos de la Serie 3 y Z4 de BMW, de los años 2019 y 2020, tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo potencialmente afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada, comuníquese de inmediato con el centro autorizado de BMW para programar una cita. Visite www.bmwusa.com/dealer para localizar el centro de BMW más cercano.
¿Qué podría suceder?
Es posible que los ejes de contrapeso del motor no se hayan fabricado según las especificaciones. Esto podría provocar graves daños en el motor y que el motor se apague. Si esto llegase a ocurrir, podría aumentar el riesgo de accidente.
Si escucha un ruido inusual y fuerte en el compartimento del motor, es posible que esté experimentando este problema. Si esto ocurre, aléjese con cuidado del tránsito y deténgase en un lugar seguro lo antes posible. Todos los ocupantes deben salir del vehículo con cuidado y trasladarse a un lugar seguro lejos del tránsito. No siga conduciendo el vehículo. Comuníquese de inmediato con BMW Roadside Assistance (Asistencia en la carretera de BMW) llamando al 1-800-332-4269 para que le lleven el vehículo al centro autorizado de BMW más cercano.
Si usted no es la única persona que conduce este vehículo, comparta esta información importante con todos los demás conductores y pasajeros.
¿Qué hará BMW?
Se reemplazará el motor sin cargo, lo que podría llevar aproximadamente un día.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Puede completar la tarjeta con respuesta postal paga adjunta o registrarse en https://www.bmwusa.com/myBMW para actualizar la información de la titularidad del vehículo o su información de contacto. Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo alguna pregunta o algún problema?
Para ver las últimas actualizaciones de esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) llamando al 1-800-525-7417 o por correo electrónico a CustomerRelations@bmwusa.com.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros utilicen el cinturón de seguridad en todo momento. Atentamente,
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
3 Affected Products
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2019-4
Recall Quarterly Report #2, 2020-1
Remedy Instructions and TSB
Recall 573 Report – Amendment 1
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc) – Subject: Delivery Stop & Recall 19V-xxx: Engine – Counterbalance Shafts Date: Wednesday, October 9, 2019
Recall Quarterly Report #3, 2020-2
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