24E029 – Accessory Side Case May Detach from Motorcycle – BMW R1300 GS Motorcycles

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© 2023 BMW of North America, LLC. The contents of this document are confidential and should not be shared with third parties for distribution.
TEC632 VARIO SIDE CASES
RECALL 24E-029 HAS BEEN ISSUED FOR VARIO SIDE CASES FOR THE
R 1300 GS
OVERVIEW
•BMW has announced a delivery stop on Vario Side Cases for the R 1300 GS.
•No Vario Side Cases for the R 1300 GS should be installed on the motorcycle.
•Any customer sold unit should not be installed/used until the remedy is available. Please reach out to thosecustomers as needed.UPDATE: RETURN SHIPPING REMOVED We are currently evaluating whether the Vario Side Case repair can be performed at the dealer level based on new information. During this evaluation period, we kindly request that you refrain from shipping any cases back to the RDC’s.
NHTSA STATEMENT
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any used motorcycles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. Bulletin #: AS-20-24A ☐Take Note☒Take Action
☐Retail Operator
☐Sales Pre-Owned
☒Business Manager
☒Parts & Accessories
☒General Manager
☐Sales New Bike
☒Service
☐Administration
Name:
Phone Number:
Title: Email:
Source: Parts Logistics Date: 03/21/2024 Supersedes: – AS-20-24
© 2023 BMW of North America, LLC. The contents of this document are confidential and should not be shared with third parties for distribution.
Description Part Number
Vario case, left
77 41 9 444 361
Vario case, right
77 41 9 444 362
Vario case, left
77 41 4 B0C 3D9
Vario case, right
77 41 4 B0C 3E0
Vario case, left
77 41 4 B0C 3E1
Vario case, right
77 41 4 B0C 3E2
MORE DETAILS
•TEC632 is valid from March 18, 2024, through April 30, 2024. The deadline for filing a claim under TEC632 is April30, 2024.
MORE QUESTIONS?
Aftersales Business Development Manager
Material Planning and Parts Logistics Analyst

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AS2024 – TEC632 Vario Side Cases
UPDATE: RECALL 24E-029 HAS BEEN ISSUED FOR THE VARIO SIDE CASE FOR R 1300 GS
Overview
• BMW has announced a delivery stop on Vario Side Cases for the R 1300 GS.
• No Vario Side Cases for the R 1300 GS should be installed on the motorcycle.
• Any customer sold unit should not be installed/used until the remedy is available. Please reach out to those customers as needed.
Update: Return Shipping Removed
We are currently evaluating whether the Vario Side Case repair can be performed at the dealer level based on new information. During this evaluation period, we kindly request that you refrain from shipping any cases back to the RDC’s.
Mar 21, 2024,

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24E-029
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC MAR 21, 2024 NHTSA Recall No. : 24E-029 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 1,600 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : BMW
BMW Motorcycle Dealer Accessory Side Cases for R 1300 GS Part No. : 77 41 9 444 361/362 Size : NR Function : NR
Descriptive Information : Approximately 1,600 dealer accessory side cases (800 sets left/right) may not have been produced by the supplier according to specifications.
Basis for recall population determination: Accessory sales records and parts logistics information were reviewed to determine the number of potentially affected side cases that may have been delivered to dealers or retailed to customers. Recall component difference to non-recall component: The dealer accessory side cases may not have been produced by the supplier according to specifications. Production Dates : JUN 29, 2023 – NOV 23, 2023
Description of Defect :
Description of the Defect : This safety recall involves the dealer accessory side cases. The lid of the side case may appear to be securely closed by the user. However, in isolated cases, both latch hooks may not have snapped properly into the lock. If this occurred, the side case would not be securely closed and could open during riding.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the side case lid opened while riding, the contents of the side case could fall
out. Also, the hinges and holding strap may not securely hold the lid and Part 573 Safety Recall Report 24E-029 Page 2 could break, causing the lid to become detached from the side case. The case contents and/or the lid could become a hazard for road users and increase the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name : Dealer Accessory Vario Side Cases for R 1300 GS Component Description : Dealer Accessory Vario Side Cases for R 1300 GS Component Part Number : 77419444361, 77419444362 Supplier Identification : Component Manufacturer
Name : TOURATECH GmbH
Address : Auf dem Zimmermann 7-9 Niedereschach Foreign States 78078
Country : Germany Chronology :
On October 31,2023, during a dealer demonstration ride of a BMW R 1300 GS in a non-US market, a side case lid opened, the hinges and holding strap broke and the lid contacted the roadway. An engineering investigation was initiated, the part was returned for analysis, and the supplier was contacted. Tests and analyses were planned to focus on the design of the locking mechanism and the hinges to understand the precision of the locking feature, and the mechanical resistance for the latch hooks when pushed for closing. The supplier reviewed its records and confirmed that all side cases since start of production had been tested in a 100% end-of-line test, which ensured that all cases would be capable of secure latching if operated correctly. Additional customer complaints were received in non-US markets, in which customers complained that their side case lids had opened and, in most cases, became detached and contacted the roadway. These parts were requested to be returned for analysis. The first field part was received for analysis on December 1, 2023. Between December 2023 and March 2024, tests and analyses found that improper locking of the latch hooks The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-029 Page 3 was facilitated by the geometry of the latch hooks and the position of the hinges. Additional analyses confirmed that for a lid to detach, both latch hooks would need to be improperly secured. The tests indicated that even if only one of two latch hooks (upper left- or right-hand corner of the side case) was properly locked, the lid would not open even under severe riding stress. Therefore, side cases opening during riding had to be improperly latched on both corners. On March 14, 2024, BMW decided to conduct a voluntary safety recall for the accessory side cases. Between November 2023 and March 2024, approximately 14 customer complaints were received in non-US markets. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries that relate to this issue. Description of Remedy :
Description of Remedy Program : The locking mechanism and hinges of the side cases will be reworked to
ensure that they are functioning correctly. Although owner notification is not required – because the last known purchasers to BMW of the accessory side cases are the motorcycle dealers
– nevertheless, BMW plans to notify R 1300 GS owners who have purchased a motorcycle as of the date of this report. These owners will be notified by First Class mail and instructed to take their accessory side cases to an authorized BMW motorcycle dealer to have the remedy performed for free. How Remedy Component Differs from Recalled Component : Dealer Accessory Vario Side Cases for R 1300 GS – part number – 77 41 9 444 361 (left) / 77 41 9 444 362 (right) Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Dealer notification is planned to begin and end on March 29, 2024.
Owner notification is planned to begin and end on May 13, 2024. Planned Dealer Notification Date : MAR 29, 2024 – MAR 29, 2024
Planned Owner Notification Date : MAY 13, 2024 – MAY 13, 2024 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-029
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

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4/2/24, 12:41 PM 00 02 24_INFO – Vario Case/s Compensation
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SIB 00 02 24
INFO – Vario Case/s Compensation
2024-04-01
MODEL
Model Model Description Model Code
KA1 R 1300 GS 0M23
SITUATION
1. Description of defect or noncompliance:
a. This safety recall involves the dealer accessory top case. The locking flap of the top case
(fastening the top case to the luggage carrier of the motorcycle) may appear to be securely
closed by the user. However, in this condition, the key can be removed. If this occurred, the top
case would not be securely fastened to the motorcycle.
2. Description of safety risk:
a. If the top case detached from the motorcycle, it could become a hazard for road users, and
increase the risk of a crash.
Vario Side Cases – Recall 24E-029:
1. Description of defect or noncompliance:
a. This safety recall involves the dealer accessory side cases. The lid of the side case may appear
to be securely closed by the user; however, in isolated cases, both latch hooks may not have
snapped properly into the lock. If this occurred, the side case would not be securely closed and
could open during riding.
2. Description of safety risk:
a. If the side case lid opened while riding, the contents of the side case could fall out. Also, the
hinges and holding strap may not securely hold the lid and could break, causing the lid to
become detached from the side case. The case contents and/or the lid could become a hazard
for road users and increase the risk of a crash.
PROCEDURE
In principle, there must be an order for one or more parts of the Vario luggage system and a customer
complaint.
Recommended Utilization
This compensation should be an active response to a negative customer experience e.g., customer
expressly complains about the delayed delivery or repair of the accessories (and this could possibly
jeopardize the delivery/retail report of the vehicle as a result).
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
———
4/2/24, 12:41 PM 00 02 24_INFO – Vario Case/s Compensation
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Compensation can be used towards a future purchase of the Vario Case/s. Alternatively items such as soft
bags are primarily suitable substitutes.
PARTS INFORMATION
Recommendations:
Part Number Description Image
71607689674 Vehicle cover A
77455A0E751 Tank bag Black Collection large B
77455A5CE48 Connection tank bag (needed for tank bags) n/a
77455A3C3D7 Tank bag Urban Collection large C
77455A0E752 Tank bag Black Collection small D
77455A3C3D9 Tank bag Urban Collection small E
77455A50328 Tank bag Adventure Collection large F
77455A503A6 Tank bag Adventure Collection small G
77495A0E757 Rear bag Black Collection large H
77495A0E758 Rear bag Black Collection small I
77495A3C3D0 Rear bag Urban Collection large J
77495A3C3E0 Rear bag Urban Collection small K
77495A503B9 Rear bag Adventure Collection large L
77495A50044 Rucksack Urban Collection M
77495A503C1 Rucksack Adventure Collection N
CLAIM INFORMATION
As luggage systems are accessories, the compensation must be claimed using Type 2 parts warranty.
The warranty claim must be created using the Chassis number of the associated R 1300 GS.
Claims can only be submitted if there are no repair solutions and or parts releases for the Vario luggage
system.
The comment field of the warranty claim must be clearly documented as follows:
1. Why the compensation was offered.
2. What was offered as part of the program.
Defect code
90 00 06 12 00 Availability of parts
Reference Images
A B
C D E F
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
4/2/24, 12:41 PM 00 02 24_INFO – Vario Case/s Compensation
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G H I J
K L M N
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries Contact the BMW Technical Support Group via TSARA
Warranty inquiries Submit an IDS ticket to the Warranty Department
Parts inquiries Submit an IDS ticket to the Motorrad Parts Department
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
4/2/24, 12:41 PM 00 02 24_INFO – Vario Case/s Compensation
about:blank 4/4
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24E-029
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC MAR 26, 2024 NHTSA Recall No. : 24E-029 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 1,600 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : BMW
BMW Motorcycle Dealer Accessory Side Cases for R 1300 GS Part No. : 77 41 9 444 361/362 Size : NR Function : NR
Descriptive Information : Approximately 1,600 dealer accessory side cases (800 sets left/right) may not have been produced by the supplier according to specifications.
Basis for recall population determination: Accessory sales records and parts logistics information were reviewed to determine the number of potentially affected side cases that may have been delivered to dealers or retailed to customers. Recall component difference to non-recall component: The dealer accessory side cases may not have been produced by the supplier according to specifications. Production Dates : JUN 29, 2023 – NOV 23, 2023
Description of Defect :
Description of the Defect : This safety recall involves the dealer accessory side cases. The lid of the side case may appear to be securely closed by the user. However, in isolated cases, both latch hooks may not have snapped properly into the lock. If this occurred, the side case would not be securely closed and could open during riding.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the side case lid opened while riding, the contents of the side case could fall
out. Also, the hinges and holding strap may not securely hold the lid and Part 573 Safety Recall Report 24E-029 Page 2 could break, causing the lid to become detached from the side case. The case contents and/or the lid could become a hazard for road users and increase the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name : Dealer Accessory Vario Side Cases for R 1300 GS Component Description : Dealer Accessory Vario Side Cases for R 1300 GS Component Part Number : 77419444361, 77419444362 Supplier Identification : Component Manufacturer
Name : TOURATECH GmbH
Address : Auf dem Zimmermann 7-9 Niedereschach Foreign States 78078
Country : Germany Chronology :
On October 31,2023, during a dealer demonstration ride of a BMW R 1300 GS in a non-US market, a side case lid opened, the hinges and holding strap broke and the lid contacted the roadway. An engineering investigation was initiated, the part was returned for analysis, and the supplier was contacted. Tests and analyses were planned to focus on the design of the locking mechanism and the hinges to understand the precision of the locking feature, and the mechanical resistance for the latch hooks when pushed for closing. The supplier reviewed its records and confirmed that all side cases since start of production had been tested in a 100% end-of-line test, which ensured that all cases would be capable of secure latching if operated correctly. Additional customer complaints were received in non-US markets, in which customers complained that their side case lids had opened and, in most cases, became detached and contacted the roadway. These parts were requested to be returned for analysis. The first field part was received for analysis on December 1, 2023. Between December 2023 and March 2024, tests and analyses found that improper locking of the latch hooks The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-029 Page 3 was facilitated by the geometry of the latch hooks and the position of the hinges. Additional analyses confirmed that for a lid to detach, both latch hooks would need to be improperly secured. The tests indicated that even if only one of two latch hooks (upper left- or right-hand corner of the side case) was properly locked, the lid would not open even under severe riding stress. Therefore, side cases opening during riding had to be improperly latched on both corners. On March 14, 2024, BMW decided to conduct a voluntary safety recall for the accessory side cases. Between November 2023 and March 2024, approximately 14 customer complaints were received in non-US markets. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries that relate to this issue. Description of Remedy :
Description of Remedy Program : The locking mechanism and hinges of the side cases will be reworked to
ensure that they are functioning correctly. Although owner notification is not required – because the last known purchasers to BMW of the accessory side cases are the motorcycle dealers
– nevertheless, BMW plans to notify R 1300 GS owners who have purchased a motorcycle as of the date of this report. These owners will be notified by First Class mail and instructed to take their accessory side cases to an authorized BMW motorcycle dealer to have the remedy performed for free. If this condition were to occur to a potentially affected accessory side case prior to this recall, the remedy would be covered by the BMW New Parts and Accessories Limited Warranty program.
Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Dealer Accessory Vario Side Cases for R 1300 GS – part number – 77 41 9 444 361 (left) / 77 41 9 444 362 (right) Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Dealer notification is planned to begin and end on March 29, 2024.
Owner notification is planned to begin and end on May 13, 2024. Planned Dealer Notification Date : MAR 29, 2024 – MAR 29, 2024
Planned Owner Notification Date : MAY 13, 2024 – MAY 13, 2024 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-029
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24E-029
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC MAR 26, 2024 NHTSA Recall No. : 24E-029 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 1,600 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : BMW
BMW Motorcycle Dealer Accessory Side Cases for R 1300 GS Part No. : 77 41 9 444 361/362 Size : NR Function : NR
Descriptive Information : Approximately 1,600 dealer accessory side cases (800 sets left/right) may not have been produced by the supplier according to specifications.
Basis for recall population determination: Accessory sales records and parts logistics information were reviewed to determine the number of potentially affected side cases that may have been delivered to dealers or retailed to customers. Recall component difference to non-recall component: The dealer accessory side cases may not have been produced by the supplier according to specifications. Production Dates : JUN 29, 2023 – NOV 23, 2023
Description of Defect :
Description of the Defect : This safety recall involves the dealer accessory side cases. The lid of the side case may appear to be securely closed by the user. However, in isolated cases, both latch hooks may not have snapped properly into the lock. If this occurred, the side case would not be securely closed and could open during riding.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the side case lid opened while riding, the contents of the side case could fall
out. Also, the hinges and holding strap may not securely hold the lid and Part 573 Safety Recall Report 24E-029 Page 2 could break, causing the lid to become detached from the side case. The case contents and/or the lid could become a hazard for road users and increase the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name : Dealer Accessory Vario Side Cases for R 1300 GS Component Description : Dealer Accessory Vario Side Cases for R 1300 GS Component Part Number : 77419444361, 77419444362 Supplier Identification : Component Manufacturer
Name : TOURATECH GmbH
Address : Auf dem Zimmermann 7-9 Niedereschach Foreign States 78078
Country : Germany Chronology :
On October 31,2023, during a dealer demonstration ride of a BMW R 1300 GS in a non-US market, a side case lid opened, the hinges and holding strap broke and the lid contacted the roadway. An engineering investigation was initiated, the part was returned for analysis, and the supplier was contacted. Tests and analyses were planned to focus on the design of the locking mechanism and the hinges to understand the precision of the locking feature, and the mechanical resistance for the latch hooks when pushed for closing. The supplier reviewed its records and confirmed that all side cases since start of production had been tested in a 100% end-of-line test, which ensured that all cases would be capable of secure latching if operated correctly. Additional customer complaints were received in non-US markets, in which customers complained that their side case lids had opened and, in most cases, became detached and contacted the roadway. These parts were requested to be returned for analysis. The first field part was received for analysis on December 1, 2023. Between December 2023 and March 2024, tests and analyses found that improper locking of the latch hooks The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-029 Page 3 was facilitated by the geometry of the latch hooks and the position of the hinges. Additional analyses confirmed that for a lid to detach, both latch hooks would need to be improperly secured. The tests indicated that even if only one of two latch hooks (upper left- or right-hand corner of the side case) was properly locked, the lid would not open even under severe riding stress. Therefore, side cases opening during riding had to be improperly latched on both corners. On March 14, 2024, BMW decided to conduct a voluntary safety recall for the accessory side cases. Between November 2023 and March 2024, approximately 14 customer complaints were received in non-US markets. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries that relate to this issue. Description of Remedy :
Description of Remedy Program : The locking mechanism and hinges of the side cases will be reworked to
ensure that they are functioning correctly. Although owner notification is not required – because the last known purchasers to BMW of the accessory side cases are the motorcycle dealers
– nevertheless, BMW plans to notify R 1300 GS owners who have purchased a motorcycle as of the date of this report. These owners will be notified by First Class mail and instructed to take their accessory side cases to an authorized BMW motorcycle dealer to have the remedy performed for free. If this condition were to occur to a potentially affected accessory side case prior to this recall, the remedy would be covered by the BMW New Parts and Accessories Limited Warranty program.
Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Dealer Accessory Vario Side Cases for R 1300 GS – part number – 77 41 9 444 361 (left) / 77 41 9 444 362 (right) Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Dealer notification is planned to begin and end on March 29, 2024.
Owner notification is planned to begin and end on May 13, 2024. Planned Dealer Notification Date : MAR 29, 2024 – MAR 29, 2024
Planned Owner Notification Date : MAY 13, 2024 – MAY 13, 2024 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-029
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

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