24E029 – Accessory Side Case May Detach from Motorcycle – BMW R1300 GS Motorcycles

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March 21, 2024 NHTSA CAMPAIGN NUMBER: 24E029000

Accessory Side Case May Detach from Motorcycle

A side case lid that detaches or the case contents that fall out, can create a road hazard and increase the risk of a crash.

 

NHTSA Campaign Number: 24E029

Manufacturer BMW of North America, LLC

Components EQUIPMENT

Potential Number of Units Affected 1,600

 

Summary

BMW of North America, LLC (BMW) is recalling certain BMW motorcycle dealer accessory side cases, designed to fit R1300 GS motorcycles, with part number: 77 41 9 444 361/362. The side case latch hooks may not snap properly into the lock, which can result in the case lid opening, and possibly detaching from the motorcycle.

 

Remedy

Dealers will repair the locking mechanism and hinges of the side cases, free of charge. Owner notification letters are expected to be mailed May 13, 2024. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


SIB 00 02 24
2024-04-01

INFO – Vario Case/s Compensation

MODEL

Model Model Description Model Code
KA1 R 1300 GS 0M23

 

SITUATION

There is currently a recall for the Vario luggage system of the R 1300 GS (BMW Motorrad Original Accessory Top and Side Cases). The R 1300 GS Vario Case Repair Kits are expected to be available by end of May / early June (pending final confirmation).

BMW Motorrad Aftersales understands there are customer inquiries regarding the current recalls on the Vario luggage systems for the R 1300 GS.  During this time of restricted parts availability, you can offer customer support on a case-by-case basis and at dealer’s discretion of compensation that provides up to

$ per VIN.  The process for this program is described in this bulletin, including how to obtain compensation.

 

R 1300 GS VARIO CASE RECALL INFORMATION

Vario Top Case – Recall 24E-020:

  1. Description of defect or noncompliance:
    1. This safety recall involves the dealer accessory top case. The locking flap of the top case (fastening the top case to the luggage carrier of the motorcycle) may appear to be securely closed by the user. However, in this condition, the key can be removed. If this occurred, the top case would not be securely fastened to the motorcycle.
  2. Description of safety risk:
    1. If the top case detached from the motorcycle, it could become a hazard for road users, and increase the risk of a crash.

Vario Side Cases – Recall 24E-029:

  1. Description of defect or noncompliance:
  2. This safety recall involves the dealer accessory side cases. The lid of the side case may appear to be securely closed by the user; however, in isolated cases, both latch hooks may not have snapped properly into the lock. If this occurred, the side case would not be securely closed and could open during riding.
  3. Description of safety risk:
  4. If the side case lid opened while riding, the contents of the side case could fall out. Also, the hinges and holding strap may not securely hold the lid and could break, causing the lid to become detached from the side case. The case contents and/or the lid could become a hazard for road users and increase the risk of a crash.

 

PROCEDURE

In principle, there must be an order for one or more parts of the Vario luggage system and a customer complaint.

 

Recommended Utilization

This compensation should be an active response to a negative customer experience e.g., customer expressly complains about the delayed delivery or repair of the accessories (and this could possibly jeopardize the delivery/retail report of the vehicle as a result).

Compensation can be used towards a future purchase of the Vario Case/s. Alternatively items such as soft bags are primarily suitable substitutes.

 

PARTS INFORMATION

Recommendations:

Part Number Description Image
71607689674 Vehicle cover A
77455A0E751 Tank bag Black Collection large B
77455A5CE48 Connection tank bag (needed for tank bags) n/a
77455A3C3D7 Tank bag Urban Collection large C
77455A0E752 Tank bag Black Collection small D
77455A3C3D9 Tank bag Urban Collection small E
77455A50328 Tank bag Adventure Collection large F
77455A503A6 Tank bag Adventure Collection small G
77495A0E757 Rear bag Black Collection large H
77495A0E758 Rear bag Black Collection small I
77495A3C3D0 Rear bag Urban Collection large J
77495A3C3E0 Rear bag Urban Collection small K
77495A503B9 Rear bag Adventure Collection large L
77495A50044 Rucksack Urban Collection M
77495A503C1 Rucksack Adventure Collection N

 

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Chronology :

On October 31,2023, during a dealer demonstration ride of a BMW R 1300 GS in a non-US market, a side case lid opened, the hinges and holding strap broke and the lid contacted the roadway. An engineering investigation was initiated, the part was returned for analysis, and the supplier was contacted.

Tests and analyses were planned to focus on the design of the locking mechanism and the hinges to understand the precision of the locking feature, and the mechanical resistance for the latch hooks when pushed for closing.

The supplier reviewed its records and confirmed that all side cases since start of production had been tested in a 100% end-of-line test, which ensured that all cases would be capable of secure latching if operated correctly.

Additional customer complaints were received in non-US markets, in which customers complained that their side case lids had opened and, in most cases, became detached and contacted the roadway. These parts were requested to be returned for analysis. The first field part was received for analysis on December 1, 2023.

Between December 2023 and March 2024, tests and analyses found that improper locking of the latch hooks was facilitated by the geometry of the latch hooks and the position of the hinges. Additional analyses confirmed that for a lid to detach, both latch hooks would need to be improperly secured. The tests indicated that even if only one of two latch hooks (upper left- or right-hand corner of the side case) was properly locked, the lid would not open even under severe riding stress. Therefore, side cases opening during riding had to be improperly latched on both corners.

On March 14, 2024, BMW decided to conduct a voluntary safety recall for the accessory side cases.

Between November 2023 and March 2024, approximately 14 customer complaints were received in non-US markets.

BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries that relate to this issue.

 


1 Affected Product

Equipment

BRAND PART NO. PRODUCTION DATES
BMW ACC. SIDE CASE R 1300 GS

 


7 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-24E029-5994.pdf 84.787KB

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Defect Notice 573 Report

RCLRPT-24E029-9815.PDF 215.643KB

 


Remedy Instructions and TSB

RCRIT-24E029-2861.pdf 154.362KB

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Recall Acknowledgement

RCAK-24E029-5763.pdf 700.589KB

 


Recall 573 Report – 24E029

RCLRPT-24E029-4702.PDF 215.781KB

 


Recall 573 Report – 24E029

RCLRPT-24E029-7801.PDF 215.781KB

 


Remedy Instructions and TSB – Remedy Instructions re INFO – Vario Case/s Compensation

RCRIT-24E029-6698.pdf 1593.171KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24E029&docType=RCL

 


 

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Last update on 2024-04-26 / Affiliate links / Images from Amazon Product Advertising API

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