March 10, 2021 NHTSA CAMPAIGN NUMBER: 21V156000
In the event of a crash, the head restraints could detach, and increase the risk of injury.
NHTSA Campaign Number: 21V156
Manufacturer BMW of North America, LLC
Components SEATS
Potential Number of Units Affected 258
Summary
BMW of North America, LLC (BMW) is recalling certain 2021 X5 sDrive40i, X5 xDrive50i, X5 M50i, X5 xDrive45e, 2021 X7 xDrive40i, X7 M50i, and XB7 vehicles. The head restraints on the second-row outer seats may be the incorrect type for the vehicle.
Remedy
BMW will notify owners, and dealers will inspect the head restraints, and replace them as necessary, free of charge. The recall began May 3, 2021. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 52 04 21
2021-03-11
RECALL 21V-156: OUTER HEADREST SECOND ROW
This Service Information Bulletin (Revision 3) replaces SI B52 04 21 dated March 9, 2021.
What’s New (Specific text highlighted):
- Recall # added to SIB title
- Inspection Procedure clarification
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date |
| G05 | X5 Sports Activity Vehicle | February 8, 2021 – February 15, 2021 |
| G07 | X7 Sports Activity Vehicle | February 8, 2021 – February 15, 2021 |
AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG issued a Delivery Stop (effective February 26, 2021) on certain Model Year 2021 BMW X5 SAV and X7 SAV vehicles that were produced between February 8, 2021 and February 15, 2021. This has been changed to a Safety Recall as of March 9, 2021
The Recall Notice and Q&A have been attached for further information.
CAUSE
Left and right outer headrests may have been installed which do not have a positive stop movement limiter at their highest position.
During a frontal impact, unsecured items (e.g., luggage) in the rear could move forward and contact the rear seat, which could cause the headrest to detach from the seat.
CORRECTION
Check each headrest for the presence of the positive stop. If missing, replace the headrest.
The checking procedure can be performed while kneeling on the rear seat cushion facing rearward.
- On either outer headrest, squeeze the headrest height release button (yellow arrow) at the seatback top retaining collar.
With your other hand, raise the headrest as far as possible with a light effort. Do not use excessive force to attempt raising the headrest. You may only see a maximum of 3 visible notches on the headrest rod.
If the headrest cannot be lifted out of the seat, the positive stop is present.
This headrest is thereby OK.
Note: The presence of 4 or 5 notches from B52 04 21 Revision 2 on the headrest post does not matter on a headrest which cannot be pulled out of the backrest.
An “OK” headrest cannot be pulled up high enough to view those lower notches. The 4th or 5th notch only pertains to a headrest which can be pulled out, which is Not OK.
Usually only 2 or 3 notches are visible on the post when the headrest is up against its positive stop.
After a headrest has been fully pulled out from the backrest, a supplemental check as to the Not OK status is the presence of only 4 notches on either post.
The photo shows a 5th notch (circled) but this does not matter because the headrest was easily pulled out. That is the main criteria for a Not OK headrest.
Repeat Step 1 on the other headrest.
If the headrest can be easily lifted out, continue to Step 2.
- Headrests which
Can be easily pulled completely out of the backrest, AND
Have either 5 or 4 notches in the posts which are only visible once the headrest is off the vehicle
Mark the headrest “NOK” (not OK) with a permanent marker or paint pen so that it cannot be confused for a good headrest
- Replace the headrest with a new unit. Confirm that there are 5 notches on the headrest post. A new replacement headrest with only 4 notches is not correct, because it is for a different model.
- Push the new headrest fully down into the backrest so that both posts lock into the seatback internal retainer.
- Repeat Step 1 to ensure that the new headrest cannot be easily pulled fully out of the backrest.
- Retain the original NOK headrest(s) that were removed until claim payment. Handle these parts accordingly.
PARTS INFORMATION
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim.
| Part Number | Description and color code | Quantity |
| 52 20 7 939 509 | Rear headrest, Black Merino leather VASW | Max. 2 |
| 52 20 7 939 503 | Rear headrest, Black Vernasca leather MCSW | Max. 2 |
| 52 20 7 939 501 | Rear headrest, Coffee Vernasca leather MCHF | Max. 2 |
| 52 20 7 939 506 | Rear headrest, Coffee Merino leather VAHF | Max. 2 |
| 52 20 7 939 508 | Rear headrest, Tartufo Merino leather VATQ | Max. 2 |
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 21V-156: Outer Headrest Second Row – B52 04 21
BMW AG issued a Delivery Stop (effective February 26, 2021) on certain Model Year 2021 BMW X5 SAV and X7 SAV vehicles that were produced between February 8, 2021 and February 15, 2021. This has been changed to a Safety Recall as of March 9, 2021.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Safety Recall 21V-156
Second Row Headrest
Model Year 2021
BMW X5 SAV, X7 SAV
Initial Release: 03/9/2021
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
A small number of Model Year 2021 BMW X5 SAV and X7 SAV models in the US, produced in Feb 2021, are potentially affected.
Q2. What is the specific issue?
The headrests in the outboard seats of the second row may have been designed for a different vehicle model.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have been equipped with the appropriate headrests in the second row.
Q4. Can I continue to drive my vehicle?
Yes. However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q7. How will I be informed of this Safety Recall?
Letters will be mailed to owners in May via First Class mail advising them of this Safety Recall and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at www.bmwusa.com/dealer. To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to factory-initiated campaigns and other information specific to their BMW.
Q8. How will my vehicle be repaired?
The outboard headrests in the second row will be inspected and, if necessary, replaced for free and may take about an hour.
Q9. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting owners to schedule an appointment with an authorized BMW center to have this important Safety Recall performed. For the latest updates to this Safety Recall, owners should visit www.bmwusa.com/recall.
SEOCONTENT-START
BMW
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-
1227
Telephone
(800) 525-7417
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
IMPORTANT SAFETY RECALL
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model
Year 2021 BMW X5 SAV and X7 SAV models. Our records indicate that you are the owner of a
potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this
recall performed, please contact your authorized BMW center immediately to schedule an
appointment. Please visit bmwusa.com/dealer to locate your nearest BMW center.
What could happen?
The outer (left/right) headrests in the second row may have been designed for a different vehicle.
In a front collision, and under certain conditions, the headrests could detach, which could increase
the risk of injury to vehicle occupants.
If you are not the only driver of this vehicle, please advise all other drivers and passengers
of this important information.
What will BMW do?
The headrests will be checked and, if necessary, replaced for free which could take about an hour.
There may be some options to help overcome the inconvenience of bringing your vehicle in for
service, if needed. Contact your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, please let us know by visiting
bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact
info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to
your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit bmwusa.com/recall. Should you have any
questions about this recall, please contact your authorized BMW center. If you need additional
assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period
of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-
327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall
causes any inconvenience. We recommend that you and your passengers wear your safety belt
at all times.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
Remedy is
Available
This notice applies to your vehicle,
Recall Campaign No. 21V-156: Second Row Outer Headrests
May 2021
BMW
Empresa
BMW
of North America, LLC
BMW Group Company
Dirección postal
P.O. Box 1227
Westwood, NJ 07675-
1227
Teléfono
(800) 525-7417
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
IMPORTANTE RETIRADA DE PRODUCTOS POR MOTIVOS DE
SEGURIDAD
Mayo de 2021
Estimado propietario/arrendatario de un vehículo BMW:
Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
(National Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos
de los modelos X5 SAV y X7 SAV de BMW, correspondientes al año 2021, tienen un defecto
relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es
propietario de un vehículo que podría estar afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta reparación. Si no se ha hecho la
reparación en su vehículo, comuníquese de inmediato con su centro autorizado de BMW
para programar una cita. Visite bmwusa.com/dealer para buscar el centro de BMW más
cercano.
¿Qué podría suceder?
Es posible que los reposacabezas exteriores (izquierdo/derecho) de la segunda fila de asientos se
hayan diseñado para un vehículo diferente. En un choque frontal, y en determinadas condiciones,
los reposacabezas podrían desprenderse, lo que aumentaría el riesgo de lesiones a los ocupantes
del vehículo.
Si usted no es la única persona que conduce este vehículo, comparta esta información
importante con los otros conductores y pasajeros.
¿Qué hará BMW?
Se revisarán los reposacabezas y, si es necesario, se reemplazarán sin cargo, lo que podría llevar
aproximadamente una hora.
Podría haber algunas opciones para ayudarlo en caso de que sea un inconveniente traer el
vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver
cuáles son las opciones disponibles.
¿Qué sucede si no soy el propietario actual de este vehículo?
Si usted cambió de dirección o vendió el vehículo, debe informarlo en bmwusa.com/mybmw o
comunicarse con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (consulte
la información de contacto en el lado izquierdo de la página). Si usted es arrendador del
vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario
en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para conocer las últimas actualizaciones sobre esta retirada, visite bmwusa.com/recall. Si tiene
alguna pregunta sobre esta retirada, comuníquese con su centro autorizado de BMW. Si necesita
más ayuda, comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede
notificar al administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras
(National Highway Traffic Safety Administration), en 1200 New Jersey Ave., S.E., Washington,
DC 20590, llamar a la Línea gratuita directa de seguridad vehicular (Vehicle Safety Hotline) al 1-
888-327-4236 (TTY: 1-800-424-9153) o visitar el sitio web https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos disculpas si esta retirada le causa
algún inconveniente. Le recomendamos que usted y sus pasajeros usen el cinturón de seguridad
en todo momento.
Atentamente.
BMW of North America, LLC
El repuesto está
disponible
English version on front side
Versión en inglés en el frente
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 21V-156: Reposacabezas exteriores de la segunda fila
de asientos
******************************************************************************************************************
3/15/2021 52 04 21_RECALL 21V-156: OUTER HEADREST SECOND ROW
1/5
SIB 52 04 21
RECALL 21V-156: OUTER HEADREST SECOND ROW
2021-03-11
This Service Information Bulletin (Revision 3) replaces SI B52 04 21 dated March 9, 2021.
What’s New (Specific text highlighted):
Recall # added to SIB title
Inspection Procedure clarification
Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure
the next time the vehicle is in the shop.
MODEL
E-Series Model Description Production Date
G05 X5 Sports Activity Vehicle February 8, 2021 – February 15, 2021
G07 X7 Sports Activity Vehicle February 8, 2021 – February 15, 2021
AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR,
the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG issued a Delivery Stop (effective February 26, 2021) on certain Model Year 2021 BMW X5 SAV
and X7 SAV vehicles that were produced between February 8, 2021 and February 15, 2021. This has been
changed to a Safety Recall as of March 9, 2021
The Recall Notice and Q&A have been attached for further information.
CAUSE
Left and right outer headrests may have been
installed which do not have a positive stop
movement limiter at their highest position.
During a frontal impact, unsecured items (e.g.,
luggage) in the rear could move forward and
contact the rear seat, which could cause the
headrest to detach from the seat.
CORRECTION
Check each headrest for the presence of the positive stop. If missing, replace the headrest.
The checking procedure can be performed while kneeling on the rear seat cushion facing rearward.
Copyright ©2021 BMW of North America, Inc.
3/15/2021 52 04 21_RECALL 21V-156: OUTER HEADREST SECOND ROW
2/5
1. On either outer headrest, squeeze the
headrest height release button (yellow arrow) at
the seatback top retaining collar.
With your other hand, raise the headrest as
far as possible with a light effort. Do not use
excessive force to attempt raising the
headrest. You may only see a maximum of 3
visible notches on the headrest rod.
If the headrest cannot be lifted out of
the seat, the positive stop is present.
This headrest is thereby OK.
Note: The presence of 4 or 5 notches from
B52 04 21 Revision 2 on the headrest post
does not matter on a headrest which
cannot be pulled out of the backrest.
An “OK” headrest cannot be pulled up
high enough to view those lower
notches. The 4 or 5 notch only pertains
to a headrest which can be pulled out,
which is Not OK.
Usually only 2 or 3 notches are visible
on the post when the headrest is up
against its positive stop.
After a headrest has been fully pulled out from
the backrest, a supplemental check as to the
Not OK status is the presence of only 4
notches on either post.
The photo shows a 5 notch (circled) but this
does not matter because the headrest was
easily pulled out. That is the main criteria for a
Not OK headrest.
Repeat Step 1 on the other headrest.
Copyright ©2021 BMW of North America, Inc.
th th
th
3/15/2021 52 04 21_RECALL 21V-156: OUTER HEADREST SECOND ROW
3/5
If the headrest can be easily lifted out,
continue to Step 2.
2. Headrests which
Can be easily pulled completely out of
the backrest, AND
Have either 5 or 4 notches in the posts
which are only visible once the headrest
is off the vehicle
Mark the headrest “NOK” (not OK) with a
permanent marker or paint pen so that it
cannot be confused for a good headrest
2. Replace the headrest with a new unit. Confirm that there are 5 notches on the headrest post. A new
replacement headrest with only 4 notches is not correct, because it is for a different model.
3. Push the new headrest fully down into the backrest so that both posts lock into the seatback
internal retainer.
4. Repeat Step 1 to ensure that the new headrest cannot be easily pulled fully out of the backrest.
5. Retain the original NOK headrest(s) that were removed until claim payment. Handle these parts
accordingly.
PARTS INFORMATION
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the
following part numbers may result with the wrong part numbers being invoiced and installed, this
could delay the payment of the claim.
Part Number Description and color code Quantity
52 20 7 939 509 Rear headrest, Black Merino leather VASW Max. 2
52 20 7 939 503 Rear headrest, Black Vernasca leather MCSW Max. 2
Copyright ©2021 BMW of North America, Inc.
3/15/2021 52 04 21_RECALL 21V-156: OUTER HEADREST SECOND ROW
4/5
52 20 7 939 501 Rear headrest, Coffee Vernasca leather MCHF Max. 2
52 20 7 939 506 Rear headrest, Coffee Merino leather VAHF Max. 2
52 20 7 939 508 Rear headrest, Tartufo Merino leather VATQ Max. 2
WARRANTY INFORMATION
Stop-Sale Override during Vehicle RDR: Recall Repair Completed
You will need to have the repair order (RO) number and the RO close date to retail (RDR) an affected
vehicle only after it is repaired as required.
Recall-Specific Flat Rate Labor Operation Codes – Current Status
The special flat rate labor operation codes listed below (Main and Plus) for this Recall repair that must be
used to allow for claim submission will be available shortly
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package
information below, and when required, the part number listed above that applies.
Defect Code: 0052970100 —
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 1 00 70 798 Check head restraint in 2nd row of seats on
left and right (No repair is necessary) 3 FRU
Or:
# 2 00 70 799 Check head restraint in 2nd row of seats on
left and right, replace one side 3 FRU
Or:
# 3 00 70 800 Check head restraint in 2nd row of seats
on left and right, replace both sides
3 FRU
Or:
The vehicle arrives at your center and this Recall shows open (No other Main work will be performed
or claimed during this workshop visit)
Work Pkg Labor Operation Description (Main work) Labor
Allowance
# 4 00 70 264 Check head restraint in 2nd row of seats on
left and right (No repair is necessary) 5 FRU
Or:
# 5 00 70 265 Check head restraint in 2nd row of seats on
left and right, replace one side 5 FRU
Or:
# 6 00 70 266 Check head restraint in 2nd row of seats on
left and right, replace both sides 5 FRU
Only one of the flat rate labor operation codes listed above can be used for claim submission and
reimbursement. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Copyright ©2021 BMW of North America, Inc.
3/15/2021 52 04 21_RECALL 21V-156: OUTER HEADREST SECOND ROW
5/5
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B52 04 21 WP 1), unless otherwise required by State law.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a
reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please
contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage,
Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to
your inquiry accordingly.
QUESTIONS REGARDING THIS BULLETIN
Technical
inquiries
Submit feedback at the top of this bulletin
Warranty inquiries
Please contact the Warranty department by either using the Live Chat
that’s available in the Warranty Documentation Portal or through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections
Parts inquiries Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B520421_2021-BMW-MY2021-G0x-SecondRowHeadrest-FAQ-(9Mar2021).pdf
picture_as_pdf B520421 Recall Notice.pdf
Copyright ©2021 BMW of North America, Inc.
Attachment to B52 04 21 March 2021
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty
Processor
RE: Recall 21V-156: Outer Headrest Second Row – B52 04 21
BMW AG issued a Delivery Stop (effective February 26, 2021) on certain Model Year 2021 BMW
X5 SAV and X7 SAV vehicles that were produced between February 8, 2021 and February 15,
2021. This has been changed to a Safety Recall as of March 9, 2021.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell,
lease or deliver any new motor vehicle covered by this notification until the recall repair
has been performed. This means that centers may not legally deliver new motor vehicles
to consumers until they are fixed or use/sell replacement equipment/parts subject to this
recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles
subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition
of recall parts.
We appreciate all your assistance with this Recall.
Attachment to B52 04 21 March 2021
Safety Recall 21V-156
Second Row Headrest
Model Year 2021
BMW X5 SAV, X7 SAV
Initial Release: 03/9/2021
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
A small number of Model Year 2021 BMW X5 SAV and X7 SAV models in the US, produced in
Feb 2021, are potentially affected.
Q2. What is the specific issue?
The headrests in the outboard seats of the second row may have been designed for a different
vehicle model.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have been equipped with the appropriate headrests in the second row.
Q4. Can I continue to drive my vehicle?
Yes. However, when you receive a letter requesting you to make an appointment to have this
Safety Recall performed by an authorized BMW center, please do so as soon as possible. If you
are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q7. How will I be informed of this Safety Recall?
Letters will be mailed to owners in May via First Class mail advising them of this Safety Recall
and requesting them to schedule an appointment with an authorized BMW center to have the
remedy performed. Owners can locate their nearest authorized BMW center at
www.bmwusa.com/dealer. To ensure BMW has the most recent contact and vehicle information,
owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will
give them access to factory-initiated campaigns and other information specific to their BMW.
Q8. How will my vehicle be repaired?
The outboard headrests in the second row will be inspected and, if necessary, replaced for free
and may take about an hour.
Q9. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW is in the process of ensuring that the necessary tools, parts, and procedures are
available prior to contacting owners to schedule an appointment with an authorized BMW center
to have this important Safety Recall performed. For the latest updates to this Safety Recall,
owners should visit www.bmwusa.com/recall.
SEOCONTENT-END
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BMW | X5 | 2021 |
| BMW | X5 HYBRID | 2021 |
| BMW | X7 | 2021 |
| BMW | XB7 | 2021 |
9 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V156-7789.PDF 211.12KB
RCLQRT-21V156-7789
ISSUED Owner Notification Letter(Part 577)
RCONL-21V156-7749.pdf 629.347KB
RCONL-21V156-7749
Defect Notice 573 Report
RCLRPT-21V156-6615.PDF 215.801KB
RCLRPT-21V156-6615
Remedy Instructions and TSB – Remedy Instructions re SIB 52 04 21 RECALL 21V-156: OUTER HEADREST SECOND ROW
RCRIT-21V156-9282.pdf 382.271KB
RCRIT-21V156-9282
Remedy Instructions and TSB
RCRIT-21V156-8930.pdf 1183.185KB
Manufacturer Notices(to Dealers,etc) – Memo re BMW Recall 21V-xxx: Outer Headrest Second Row – Update
RCMN-21V156-8682.pdf 1183.185KB
RCMN-21V156-8682
Recall Acknowledgement
RCAK-21V156-4270.pdf 645.191KB
RCAK-21V156-4270
Recall Quarterly Report #3, 2021-4
RCLQRT-21V156-6598.PDF 211.301KB
RCLQRT-21V156-6598
Recall Quarterly Report #2, 2021-3
RCLQRT-21V156-0039.PDF 211.219KB
RCLQRT-21V156-0039
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V156&docType=RCL
- 【Dual Rear Seat TV Monitors 】Newly upgraded 13.3 inch Android 10 car headrest video players, like tablets, are easy to connect WiFi or hotspot in car or your phone. So rear passengers can watch Youtube, News, Netflix movies, play online games, download apps or games in Playstore, check emails, chat on Facebook etc. It's no longer boring on a long journey with kids.
- 【Suport Bluetooth FM & Personalized Experience】These ultra-thin and lightweight car tvs back seat have built-in speakers. They support Bluetooth headphones and wired headsets. They also can be FM transmitters to transmit audio to car speaker. This Android 10 smart tablets provide 7 colorful ambient lights colors for choice.
- 【Support Phone Mirroring & Sync Screens】Support mirror Android phone or iPhone, you can run downloaded movies from phone with headrest video players. These 2 monitors can sync screens with each other by HDMI output and HDMI input function with a HDMI cable, so you can run the same Netflix movies on both screens at the same time. You can also connect PS4 TV box
- 【IPS Touch Screen & HD 4K Crystal Pictures】Upgraded 13.3" large screen. Sensitive 1920X1080 IPS touch screen. 4K crystal clear pictures and smooth video. Easy to install with the headrest mounting hardware. (Mounting kits, Cig-lighter and wall charger are all included in the package)
- 【Customer Service and 1 Year Warranty】 This android headrest tv player comes with a 12 months manufacturer's warranty after purchase. If you have any questions or problems with the product, please contact us via Amazon or Kaskawise Customer Service
- ❤Comfortable Trip: do you feel tiredness for a long trip? This comfy cushion set relieves your stress from neck and lumbar during long time trip or sitting, for car, home and office.
- ❤Excellent Quality: Made of fraud suede, filling with PP cotton, precision lathe sewing thread, strong resilience, exquisite and high-grade
- ❤Ergonomic Design: Freely adjust the neck cushion, to support the neck in multiple directions, and to fit the neck contour better
- ❤Universal Use: fits for most car, adding two more fixing straps to meet your need, to adjust the neck cushion horizontally and vertically, offer an extended fixing strap to adjust the cushion's height.
- ❤Size: headrest cushion- 31*23*7.5cm(12.20*9.05*2.95inch); waist cushion- 38*28*10cm(14.96*11.02*3.93inch)
- Car Top Carrier: Our convenient roof cargo carrier allows you to keep your gear up top, so you can transport belongings and passengers without compromising on safety, comfort, or convenience
- Intuitive Features: Specially designed to keep your gear dry, our waterproof car roof cargo carrier features welded seams, an urethane-coated zipper, and a hook-and-loop-close zipper flap
- Quality Construction: Constructed of UV-protected PVC semi-coated mesh, our durable vehicle cargo carriers are designed to keep your belongings dry and won't fly off your roof
- Simple Setup: Simply attach the straps of the roof bag to your vehicle’s roof rack or use the included car clips to attach the straps to your vehicle’s door frame weather molding
- Seamless Storage: Our rooftop cargo bag folds down for storage in the included stuff sack; Car roof bag, 4 attachment straps, 4 car clips, and stuff sack with sewn-in setup guide included
- ✅ 【Android Car TV】This headrest monitor Car TV, adopts Android 10.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install APPs on Google Play Store or APKPure, such as YouTube, Netflix, Disney+, prime video, Tiktok and other video APPs.This car tv is great for car travel and your kids and family will love it.
- ✅【12.4'' HD IPS touch screen】Car headrest TV It adopts a 12.4'' inch large IPS touch screen. The screen resolution is 1920*1080, and the display is super clear and delicate.From now on your car has a small smart TV.
- ✅【Universal Mounting Bracket】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market, Installation is also very simple. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- ✅【Wireless Phone Connection】It supports iOS AirPlay and Android Miracast Phone screen mirroring function. In addition, The MyCar Link app enables smartphones to control and operate car TV wirelessly., which makes it easier for you to play videos for your children in the driver's seat.
- ✅【Multiple expansion ports】This car headrest monitor has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives.
- Comfortable design for the driver's head: This is a pillow specially designed for the head. During driving, our head and neck are highly tense. When our head rests on the body, it can provide soft support for the head and relieve pressure.
- Using slow-rebound memory foam: We use 100% memory foam as the inner core of the headrest, which is soft to the touch, slow to rebound, no rebound after the head is placed, and feels comfortable.
- Air layer suede fabric: The suede fabric is breathable and comfortable, with a delicate touch. It is warm in winter and not hot in summer when it touches the skin. The fabric has a comfortable texture and has always been the first choice for high-end luxury car interiors.
- Surrounding head design: According to driving habits, the clever head surrounding space is designed to help you sleep quickly when resting in the car.
- Easy installation: We use a large-area and long-distance Velcro design, which is easy to install and suitable for various vehicles. The vehicle headrest and backrest can be adjusted separately, but some sports seats cannot be used.
- Aukee car neck pillow are made with leather cover and memory foam, Fill in the gap between your seat headrest and backrest, Support your head and neck, Maintain a proper driving posture, Provide you a comfortable driving experience, Just please check the pillow thickness on the picture to make sure if they meet your need, And try to change your backrest angle to get proper support
- Aukee car headrest pillow have been improved now with double elastic straps, Double elastic straps could better fix the pillow in the place, And it comes with two spare extension straps to extend the length for a wider fitment, Maximum length of elastic strap plus spare extension strap is 17inches, Do not try to overstretch the elastic band to avoid tearing of the strap and the fabric
- Black leather cover would match black leather seat or black car interior, Leather can be simply wiped clean or removable for hand washing clean, Memory foam covered with a soft cloth to protect it from dust, Note that different monitors display different color saturation, So please allow slight color differences
- This car seat neck rest pillow is designed for attaching in a suitable width, Pillow installation height depends on your seat height, The support position varies depending on the individual's height
- When the weather is cold, the memory foam will be harder than it is placed under normal temperature, so it is recommended to put it in a warm indoor environment for several days after receiving the products, If the memory foam rebounds slowly, please press or rub the memory foam firmly as the fifth picture shown to help the memory foam to rebound
- Ultra fine suede surface, widely used in luxury cars.
- Fine breathable perforation, High end selected super soft skin friendly fabrics. Very comfortable for human skin, even in cold winter and hot summer.
- Ergonomic design fits your head and neck. Adjustable, support the neck in multiple directions. Make your journey more comfortable.
- High quality elastic on the back. Excellent texture, durable, firm and easy to install.
- Detachable independent pillow core. Easy to clean up.
- High-quality materials:car neck pillow are well made with memory Nine-hole Tencel Cotton inside,The outer surface is made of plush/soft leather.. Comfortably support your head and neck, Maintain your driving proper posture, Provide you a comfortable driving experience.
- Original design:Headrest/lumbar support one-piece design. Two fixing modes, equipped with non-marking fixing straps-smooth Velcro.no scratching and strong sticking, the fixing strap is adjustable.
- Comfort:Fashion and simple color matching with the luxury of high-grade soft leather suede, enjoy the comfort of first-class cabin.the surface plush density is high and delicate, with a skin-like touch and texture. high-level ventilation and durability achieve a luxurious texture. the double-layer thick fabric is more comfortable.
- Perfect after-sales experience:Junecarp dares to promise our noble customers. If there is any quality problem,we are willing to resend a new one for free or return a full refund to you.We produce the very best quality available , No-hassle Lifetime with 24-hour response service is friendly offered.At Junecarp, If you have any dissatisfaction or needs, please email us, thank you for your support!
- ✅【Android TV for Car】This headrest monitor Car TV, adopts Android 10.0 system, 2GB ram+32GB rom, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install APPs on Google Play Store or APKPure, such as YouTube, Netflix, Disney+, prime video, Tiktok and other video APPs.
- ✅【14'' HD IPS touch screen】Car headrest TV It adopts a 14 inch large IPS touch screen. The screen resolution is 1920*1080, and the display is super clear and delicate.
- ✅【Universal Mounting Bracket】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
- ✅【Wireless Mobile Phone interconnection】It supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat.
- ✅【Multiple expansion ports】This car headrest Screen has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 512GB USB drives.
- NECK PAIN RELIEF: Comfort your neck and shoulder while driving long time or long distance which can support your cervical spine in different directions, car seat neck pillow with 100% pure memory foam provides a great support for your cervical spine and head, help you maintain the correct posture in driving, and make your driving safer and reduce fatigue
- ELASTIC ADJUSTABLE STRAPS: High-quality buckle highly secure on your seat prevent neck pillow for car slip down or fall away from the seat, giving a fixed hold and better to support your neck, you can adjust the height of your car pillow you want
- BREATHABLE, SKIN-FRIENDLY & DURABLE: Cloth cover of car seat pillow is made of updated style knitted fabric which make it soft, skin-friendly, and suitable for all seasons; the pillow cover is removal and machine washable, and not washable foam core is durability
- ERGONOMICALLY DESIGN: Ergonomically designed by human neck curve, release neck pain and shoulder pressure, professionally designed for sedentary people, the headrest can be used in a variety of scenarios (car seat, gaming chair, office chair, etc)
- SIMPLE INSTALLATION: Easy and quick to install, it is perfect to add on your car seat, you would not want to miss it! With 2 pcs in one pack, let us know if you have any issue regarding on our product.
Last update on 2023-05-24 / Affiliate links / Images from Amazon Product Advertising API
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