Recall 23V-885 Vehicle Sound Generator – 2024 BMW i5

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12/18/23, 5:15 AM 65 37 23_RECALL 23V-XXX: RECEIVER AUDIO MODULE
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SIB 65 37 23
RECALL 23V-XXX: RECEIVER AUDIO MODULE
2023-12-15 This Service Information Bulletin (Revision 2) replaces SI B65 37 23 dated December 2023.
What’s New:
Title revised
Model section revised Situation revised
Attachments added for Recall Notice, and FAQ
MODEL
E-Series Model Description Production Date
G60 i5 Sedan June 26, 2023 – December 14, 2023 AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. As of December 9, 2023, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION
BMW AG has issued a Delivery Stop (effective December 8, 2023) on certain Model Year 2024 BMW vehicles that were produced between June 26, 2023, and December 14, 2023. As of December 15, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall. In rare cases, a communication fault can occur in the CAN bus during vehicle start-up in relation to the Reciver Audio Module (RAM). In the event of a fault, the acoustic pedestrian warning sound is not activated. The “Acoustic Pedestrian Protection Failed” CCM is also not activated. Vehicle occupants will be unable to detect that there is a fault. Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop, until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery Stop.
The Recall Notice and Q&A have been attached for further information. CAUSE
Unfavorable software in the Receiver Audio Module (RAM).
CORRECTION
Program the RAM.
PROCEDURE
Determine what is the vehicle’s current I-level by either using AIR or the AWP (Aftersales Workplace) applications. Based the the vehicle’s current I-level, if necessary, program the vehicle to I-level G070-23-11-547 or higher using ISTA 4.45.22 or higher (estimated release December 15th, 2023, pending verification).
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4) Determine measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded and enabled
Copyright ©2023 BMW of North America, Inc. 12/18/23, 5:15 AM 65 37 23_RECALL 23V-XXX: RECEIVER AUDIO MODULE
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system. Note: ISTA will automatically reprogram and code all programmable control modules that do not have the latest software. Always connect a BMW-approved battery charger/power supply (SI B04 23 10). For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical Documentation / Diagnostics and Programming / Programming Documentation. CLAIM INFORMATION
Vehicle Programming and Encoding During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time. Select this open Technical Campaign to perform and submit for updating the vehicle to the required I-level when it becomes available, or higher when applicable. Please be sure to also perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin. Reimbursement for this Action will be via normal claim entry utilizing the applicable work package information below. Repair Code: 0065470400 — Below are the special flat rate labor operation code choices for this action. Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop Work Pkg # 1 Or: # 2 Labor Operation 00 75 756 00 75 757 Description (Plus work)
Programming and encoding the vehicle control units, includes Carrying out vehicle test (00 00 556/61 21 528) Programming and encoding the vehicle control units was performed in conjunction with another campaign/repair prior to or during this workshop visit (vehicle is already at the specified Target integration level or higher, no repair is necessary) Labor Allowance 8 FRU 1 FRU Or: The vehicle arrives at your center and this Action shows open (No other Main work will be performed or claimed during this workshop visit) Work Pkg # 3 Labor Operation 00 75 196 Description (Main work)
Programming and encoding the vehicle control units, includes Carrying out vehicle test (00 00 006/61 21 528) Labor Allowance 9 FRU Copyright ©2023 BMW of North America, Inc.
about:blank 2/4 12/18/23, 5:15 AM 65 37 23_RECALL 23V-XXX: RECEIVER AUDIO MODULE Or: # 4 00 75 197 Programming and encoding the vehicle control units was performed in conjunction with another campaign/repair prior to this workshop visit (vehicle is already at the specified Target integration level or higher, no repair is necessary) 1 FRU Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit. Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required) This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software I-level. If one or more control modules fail during the reprogramming procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies. Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments. For covered repairs that address control module failures that occurred prior to performing this reprogramming procedure, claim this work with the Repair Code listed in AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies. (*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law. FEEDBACK REGARDING THIS BULLETIN
To submit feedback for the technical topic of this bulletin: Submit your feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS Warranty Feedback Parts Feedback ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials
picture_as_pdf B653723 23V-Xyz-FAQ-(15Dec2023).pdf picture_as_pdf B653723 Recall Notice.pdf Copyright ©2023 BMW of North America, Inc.
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about:blank 4/4 Attachment to B65 37 23 December 2023 Non-Compliance RECALL NOTICE To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty Processors
RE: Recall 23V-xxx: Receiver Audio Module – B65 37 23 BMW AG has issued a Delivery Stop (effective December 8, 2023) on certain Model Year 2024 BMW vehicles that were produced between June 26, 2023, and December 14, 2023.
As of December 15, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that Centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall. Attachment to B65 37 23 December 2023
Non-Compliance Recall 23V-Xyz
Vehicle Sound Generator Model Year 2024
BMW i5
Issue Date: 12/15/2023 Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance Recall?
Model Year 2024 BMW i5 in the US are potentially affected. Q2. What is the specific issue?
Potentially affected vehicles may not generate the external artificial sound at low vehicle speeds, e.g., while slowing down at an intersection, and therefore may not meet a Federal requirement. Q3. Why are other models / vehicles not included in this Non-Compliance Recall?
Other models have been programmed with software according to specifications. Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW of this Non-Compliance Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Non-Compliance Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information. Q5. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures. Q6. How will I be informed of this Non-Compliance Recall?
Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer. To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other information specific for their BMW vehicle. Alternatively, owners should visit bmwusa.com/recall and click on “Manage recall notices and contact information”. Q7. How will my vehicle be remedied?
The vehicle will receive a software programming update for free and will take approximately one hour. Q8. Do I have to wait for BMW to contact me to have the remedy performed?
No. Please contact an authorized BMW center to have this recall performed as soon as possible. For the latest updates to this recall, please visit bmwusa.com/recall.

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From: Broadcast Messaging System
To: DL-BMS_Message_Monitors
Subject: BMW Recall 23V-xxx: Receiver Audio Module
Date: Friday, December 15, 2023 11:32:48 AM Publish Date:
From: Expiration Date: December 14, 2023 Technical Service December 28, 2023 DCSnet Message
Urgent Subject: BMW Recall 23V-xxx: Receiver Audio Module
BMW AG has issued a Delivery Stop (effective December 8, 2023) on certain Model Year 2024 BMW vehicles that were produced between June 26, 2023, and December 14, 2023. As of December 15, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall. In rare cases, a communication fault can occur in the CAN bus during vehicle start-up in relation to the Reciver Audio Module (RAM). In the event of a fault, the acoustic pedestrian warning sound is not activated. The “Acoustic Pedestrian Protection Failed” CCM is also not activated. Vehicle occupants will be unable to detect that there is a fault. The Recall Notice and Q&A have been attached for further information.
Sincerely, Technical Service
Attachments: B653723 23V-Xyz-FAQ-(15Dec2023)[1702657576366].pdf
B653723 Recall Notice[1702657576366].pdf B653723_Rev02[1702657576366].pdf B653723 23V-Xyz-FAQ-
(15Dec2023)[1702657576366].pdf
B653723 Recall Notice[1702657576366].pdf B653723_Rev02[1702657576366].pdf
Recipients: BMW Passenger Cars, All Offering, All Region, All Areas, All Departments, All Personnel BMW SAV (Light Trucks), All Offering, All Region, All Areas, All Departments, All Personnel
All Region, All Areas, All Departments, All Personnel BMW Passenger Cars CC-All From: Broadcast Messaging System
To: DL-BMS_Message_Monitors
Subject: Update – BMW Recall 23V-xxx: Receiver Audio Module
Date: Friday, December 15, 2023 12:21:18 PM Publish Date:
From: Expiration Date: December 15, 2023 Technical Service December 29, 2023 DCSnet Message
Urgent Subject: Update – BMW Recall 23V-xxx: Receiver Audio Module
The Remedy is now available for vehicles affected by Recall 23V-xxx: Receiver Audio Module (B65 37 23). Vehicle Remedy Status currently reflect a Red X if checked in ROSS systems, but the campaign can still be completed and claimed. Remedy Status will update to a Green Check tomorrow. If vehicles have any other open Campaigns, they must be completed prior to delivery to the customer.
Sincerely, Technical Service
Attachments:
653723_Rev02[1702660515564].pdf 653723_Rev02[1702660515564].pdf Recipients: BMW Passenger Cars, All Offering, All Region, All Areas, All Departments, All Personnel BMW SAV (Light Trucks), All Offering, All Region, All Areas, All Departments, All Personnel
All Region, All Areas, All Departments, All Personnel BMW Passenger Cars CC-All

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-885
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC DEC 22, 2023 NHTSA Recall No. : 23V-885 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 4,926 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 BMW i5 eDrive40, i5 M60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : Approximately 4,926 vehicles may not fully conform to FMVSS 141 Section 5. Basis for recall population determination: Vehicle assembly information and supplier production records were used to determine the specific dates of potentially affected vehicles. Recall component difference to non-recall component: Vehicles have been programmed with external artificial sound generation software that may not fully conform to FMVSS 141. Production Dates : JUN 26, 2023 – DEC 14, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
This non-compliance recall involves the external artificial sound generator control unit. During vehicle start-up, the control unit may, sporadically, experience a fault condition. As a result, the control unit software may not, in certain vehicle operating conditions, generate the required external artificial sound. Therefore, potentially affected vehicles may not fully conform to FMVSS 141 Section 5. FMVSS 1 : 141 – Minimum Sound Requirements for Hybrid and Electric Vehicles FMVSS 2 : NR Description of the Safety Risk : In certain vehicle operating conditions, this could increase the risk of injury Part 573 Safety Recall Report 23V-885 Page 2 Description of the Safety Risk : to certain pedestrians who may need this sound to be aware of potentially
affected vehicles in close proximity.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : External Artificial Sound Generator Software Component Description : External Artificial Sound Generator Software Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : Harman Becker Automotive Systems Address : Becker-Goering-Strasse-16
Baden-Wuerttemberg Foreign States 76307
Country : Germany Chronology :
On September 21, 2023, subsequent to the activities conducted that led to 23V-026, additional vehicle models were evaluated. A data logger was installed on a number of BMW i5 pre-production vehicles to collect information pertaining to the activation of the external artificial sound generator. The data collection activity was scheduled to run until November 29th. Toward the end of November, at the end of the test program, involving multiple vehicles and approximately 100,000 miles, the data indicated that, in very rare cases, the external artificial sound generator control unit may not have appropriately activated the sound generator. Preliminary information indicated that the condition was difficult to reproduce. In December, further analyses were conducted, which also indicated that the rate of occurrence of the issue was approximately one order of magnitude lower than the rate in 23V-026 which itself was near 1%. As a precaution, a vehicle stop ship was issued at the vehicle assembly plant on December 8th. A review of regulatory requirements including FMVSS 141 was performed. A review of field data did not indicate any customer complaints, warranty claims, or field reports that may be related to this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-885
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On December 15, 2023, BMW determined that potentially affected vehicles may not fully conform to FMVSS 141 Section 5 and decided to conduct a voluntary non-compliance recall. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries that may be related to this issue.
Description of Remedy :
Description of Remedy Program : Potentially affected vehicles will be programmed with updated external artificial sound generator software.
Owners will be notified by First Class mail and instructed to take their vehicle to an authorized BMW dealer to have the remedy performed for free. If this condition were noticed on a potentially affected vehicle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre- notification remedy re Part 573.13 and Part 577.11 is not necessary.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
Recalled Component: External Artificial Sound Generator Software; p/n – N/A – Software
NR Recall Schedule :
Description of Recall Schedule : Dealer notification is planned to begin and end on December 22, 2023.
Owner notification is planned to begin and end on February 13, 2024.
Planned Dealer Notification Date : DEC 22, 2023 – DEC 22, 2023
Planned Owner Notification Date : FEB 13, 2024 – FEB 13, 2024
* NR – Not Reported

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