SEOCONTENT-START

9/11/23, 7:42 AM 65 25 23_RECALL 23V-622: FRONT PASSENGER KNEE AIR BAG about:blank 1/5 SIB 65 25 23 RECALL 23V-622: FRONT PASSENGER KNEE AIR BAG 2023-09-08 This Service Information Bulletin (Revision 2) replaces SI B65 25 23 dated September 2023. What’s New: NHTSA Recall ID 23V-622 added. MODEL E-Series Model Description Production Date F95 X5 M Sports Activity Vehicle June 14, 2023 – August 15, 2023 F96 X6 M Sports Activity Coupe June 20, 2023 – August 15, 2023 G05 X5 Sports Activity Vehicle June 13, 2023 – August 16, 2023 G06 X6 Sports Activity Coupe June 12, 2023 – August 15, 2023 G07 X7 Sports Activity Vehicle June 12, 2023 – August 16, 2023 G09 BMW XM Sports Activity Vehicle June 19, 2023 AFFECTED VEHICLES Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. As of September 6, 2023, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION BMW AG has issued a Delivery Stop (effective September 5, 2023) on certain Model Year 2023 – 2024 BMW vehicles that were produced between June 12, 2023 and August 16, 2023. As of September 5, 2023, this Delivery Stop has been upgraded to a Safety Recall. The front passenger knee air bag may not have been produced according to specifications by the supplier. In rare cases, the air bag may not deploy exactly as intended in a crash, which could increase the risk of injury. The Recall Notice and Q&A have been attached for further information. CAUSE The front passenger knee air bag may not have been produced according to specifications by the supplier. CORRECTION Replace the front passenger knee air bag. PROCEDURE Important Warning for Working on the High-Voltage (HV) systems on BMW Group vehicles: Only properly trained personnel, who passed all applicable HV Technical Training Courses, should perform repairs which require disconnecting, or removal of High Voltage battery components on any Hybrid or Electric Vehicle. Work performed on High Voltage systems by unqualified persons may result in severe injury or damage to the vehicle. Additional safety information is found in Repair Instruction 61 00… “Observe safety instructions when handling electric vehicles”. Prior to disconnecting, or the removal of any HV component, the HV system needs to be disabled and secured (by means of the HV Service Disconnect Switch and lock out) by a properly trained technician, who has a minimum HV Copyright ©2023 BMW of North America, Inc. 9/11/23, 7:42 AM 65 25 23_RECALL 23V-622: FRONT PASSENGER KNEE AIR BAG about:blank 2/5 Qualification level after completing the Technical Training Course “ST2324 High Voltage Drivetrain Systems” which as of 1/2023* includes ST1824 Alternative Drive Part 1. Once the vehicle’s HV system is disabled (the “Blitz” – lightning bolt icon is displayed in instrument cluster, see below), a technician without HV Certification may remove a HV component (e.g., EH Heater, EKK Compressor, EME Control Unit, et.), except for the High Voltage Battery. * Note: As of January 2023, the HV component portion of the “ST2205 Generation 5 High-voltage class” (except for the High Voltage Battery) has been merged into “ST2324 High Voltage Drivetrain Systems”. High Voltage Battery removal and rework can ONLY be performed by a High-voltage Certified Technician with a HV Battery Certification level corresponding to a specific Electric or Hybrid vehicle, for example: To repair GEN4 HV battery of G05 PHEV a certification from Technical Training Course “ST2006 – SP44 HV Battery” or equivalent ST1825 – Alternative Drive Part 2 is required (or as of 1/2023 the equivalent “ST 2325 for High Voltage Battery Systems”). And- To repair A GEN5 HV battery the Technical Training Course “ST2205 Generation 5 High-voltage class” is required or as of 1/2023* the equivalent “ST 2325 for High Voltage Battery Systems”. *Note: As of January 2023, the “ST2205 Generation 5 High-voltage stand-alone class” has been merged into “ST2324 for High Voltage Drivetrain Systems” and “ST2325 for High Voltage Battery Systems” Replace the front passenger side knee air bag according to repair instructions 72 12 006. Replace mounting nuts for the air bag and torque to 8 Nm. PARTS INFORMATION Please review the weekly Parts Matrix as the part may require a Recall IDS Ticket. Only use and invoice the part numbers listed below. Part Number Description Quantity 72 12 6 991 408 Knee Air Bag Right (Passenger) 1 And 07 12 9 904 870 Hex Nut 2 Part Retention and Return The parts replaced to perform and submit for this repair procedure are the property of BMW NA. Your center is responsible for the proper identification, storage, and documentation of these parts. They must be held in a secure retention area until notification of claim payment is made by BMW NA through DCSnet. If these replaced parts are requested to be returned, a corresponding DCSnet Part Return tag will generate. Any requested parts that are not received by the WPRC in accordance with Section 6 of the Warranty Policy and Procedure Manual may be subject to debit. Warning: Inflatable air bags are classified as dangerous goods (DG) by the Department of Transportation (DOT) and require special preparation, packing and labeling for transport. Copyright ©2023 BMW of North America, Inc. 9/11/23, 7:42 AM 65 25 23_RECALL 23V-622: FRONT PASSENGER KNEE AIR BAG about:blank 3/5 For other questions or inquiries concerning this issue, please contact the Warranty Parts Return Center (WPRC) via IDS or LiveChat. CLAIM INFORMATION Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below and the part numbers listed above. Repair Code: 0072560200 — Below are the special flat rate labor operation code choices for this action. Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop Work Pkg Labor Operation Description (Plusposition work) Labor Allowance # 1 00 75 526 Replace knee airbag on passenger side 3 FRU (XM) 4 FRU (X5 xDrive50e, X7 xDrive40i, X7 M60i, X7 ALPINA XB7) 5 FRU (Remaining other vehicles) Or: The vehicle arrives at your center and this Recall shows open (No other Main work will be performed or claimed during this workshop visit) Work Pkg Labor Operation Description (Main work) Labor Allowance # 2 00 75 020 Replace knee airbag on passenger side 5 FRU (XM) 6 FRU (X5 xDrive50e, X7 xDrive40i, X7 M60i, X7 ALPINA XB7) 7 FRU (Remaining other vehicles) Only one of the flat rate labor operation codes listed above can be used for claim submission and reimbursement. Also, only one Main work flat rate labor operation code can be claimed per workshop visit. Claim Repair Comments Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B65 25 23 WP 1), unless otherwise required by State law. BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group’ AIR application resource, start by entering the Chassis Number, which consists of the VIN’s last seven (7) characters or use the full VIN. Click on the “Search” button, and then enter the applicable flat rate labor operation in the FR code field. Reimbursement of Prior Customer-Pay Repairs (TREAD Act) Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a reimbursement request for a qualifying prior customer-pay repair is not likely. However, if you do receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to your inquiry accordingly. Copyright ©2023 BMW of North America, Inc. 9/11/23, 7:42 AM 65 25 23_RECALL 23V-622: FRONT PASSENGER KNEE AIR BAG about:blank 4/5 FEEDBACK REGARDING THIS BULLETIN Technical Feedback To submit feedback for the technical topic of this bulletin: Submit your feedback in the rating box at the top of this bulletin Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf B652523 Recall Notice.pdf picture_as_pdf 23V-622-G0x-KAB-FAQ-(8SEP23).pdf Copyright ©2023 BMW of North America, Inc. 9/11/23, 7:42 AM 65 25 23_RECALL 23V-622: FRONT PASSENGER KNEE AIR BAG about:blank 5/5 Copyright ©2023 BMW of North America, Inc. Attachment to B65 25 23 September 2023 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty Processors RE: Recall 23V-622: Passenger Knee Air Bag – B65 25 23 BMW AG has issued a Delivery Stop (effective September 5, 2023) on certain Model Year 2023 – 2024 BMW vehicles that were produced between June 12, 2023 and August 16, 2023. As of September 5, 2023, this Delivery Stop has been upgraded to a Safety Recall. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that Centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall. Attachment to B65 25 23 September 2023 Safety Recall 23V-622 Front Passenger Knee Air Bag Model Year 2023-2024 BMW X5, X6, X7, XM Issue Date: 09/09/2023 Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? Certain Model Year 2023-2024 BMW X5, X6, X7, and XM models in the US are potentially affected. Q2. What is the specific issue? The front passenger knee air bag may not have been produced according to specifications by the supplier. In rare cases, the air bag may not deploy exactly as intended in a crash, which could increase the risk of injury. Q3. Why are other models / vehicles not included in this Safety Recall? Other models have a front passenger knee air bag that was produced to specifications by the supplier. Q4. Can I continue to drive my vehicle? Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information. Q5. How did BMW Group become aware of the issue? BMW Group became aware of the issue through its quality control procedures. Q6. How will I be informed of this Safety Recall? Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer. To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at bmwusa.com/myBMW. Registration is free and will give them access to other information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”. Q7. How will my vehicle be remedied? Potentially affected vehicles will have the front passenger knee air bag replaced for free and should take about one hour. Q8. Do I have to wait for BMW to contact me to have the remedy performed? Yes. We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available. For the latest updates to this recall, please visit bmwusa.com/recall.

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9/6/23, 8:15 AM 65 25 23_RECALL 23V-XXX: FRONT PASSENGER KNEE AIR BAG about:blank 1/5 SIB 65 25 23 RECALL 23V-XXX: FRONT PASSENGER KNEE AIR BAG 2023-09-06 This Service Information Bulletin (Revision 1) replaces SI B65 25 23 dated August 2023. What’s New: SIB title changed This Delivery Stop upgraded to a Safety Recall Model and production ranges updated Cause, Correction, Procedure, Parts and Claim information added Situation section updated Defect Code (Claim section) updated Recall Notice and FAQ attachments added MODEL E-Series Model Description Production Date F95 X5 M Sports Activity Vehicle June 14, 2023 – August 15, 2023 F96 X6 M Sports Activity Coupe June 20, 2023 – August 15, 2023 G05 X5 Sports Activity Vehicle June 13, 2023 – August 16, 2023 G06 X6 Sports Activity Coupe June 12, 2023 – August 15, 2023 G07 X7 Sports Activity Vehicle June 12, 2023 – August 16, 2023 G09 BMW XM Sports Activity Vehicle June 19, 2023 AFFECTED VEHICLES Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. As of September 6, 2023, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION BMW AG has issued a Delivery Stop (effective September 5, 2023) on certain Model Year 2023 – 2024 BMW vehicles that were produced between June 12, 2023 and August 16, 2023. As of September 5, 2023, this Delivery Stop has been upgraded to a Safety Recall. The front passenger knee air bag may not have been produced according to specifications by the supplier. In rare cases, the air bag may not deploy exactly as intended in a crash, which could increase the risk of injury. The Recall Notice and Q&A have been attached for further information. CAUSE The front passenger knee air bag may not have been produced according to specifications by the supplier. CORRECTION Replace the front passenger knee air bag. PROCEDURE Important Warning for Working on the High-Voltage (HV) systems on BMW Group vehicles: Copyright ©2023 BMW of North America, Inc. 9/6/23, 8:15 AM 65 25 23_RECALL 23V-XXX: FRONT PASSENGER KNEE AIR BAG about:blank 2/5 Only properly trained personnel, who passed all applicable HV Technical Training Courses, should perform repairs which require disconnecting, or removal of High Voltage battery components on any Hybrid or Electric Vehicle. Work performed on High Voltage systems by unqualified persons may result in severe injury or damage to the vehicle. Additional safety information is found in Repair Instruction 61 00… “Observe safety instructions when handling electric vehicles”. Prior to disconnecting, or the removal of any HV component, the HV system needs to be disabled and secured (by means of the HV Service Disconnect Switch and lock out) by a properly trained technician, who has a minimum HV Qualification level after completing the Technical Training Course “ST2324 High Voltage Drivetrain Systems” which as of 1/2023* includes ST1824 Alternative Drive Part 1. Once the vehicle’s HV system is disabled (the “Blitz” – lightning bolt icon is displayed in instrument cluster, see below), a technician without HV Certification may remove a HV component (e.g., EH Heater, EKK Compressor, EME Control Unit, et.), except for the High Voltage Battery. * Note: As of January 2023, the HV component portion of the “ST2205 Generation 5 High-voltage class” (except for the High Voltage Battery) has been merged into “ST2324 High Voltage Drivetrain Systems”. High Voltage Battery removal and rework can ONLY be performed by a High-voltage Certified Technician with a HV Battery Certification level corresponding to a specific Electric or Hybrid vehicle, for example: To repair GEN4 HV battery of G05 PHEV a certification from Technical Training Course “ST2006 – SP44 HV Battery” or equivalent ST1825 – Alternative Drive Part 2 is required (or as of 1/2023 the equivalent “ST 2325 for High Voltage Battery Systems”). And- To repair A GEN5 HV battery the Technical Training Course “ST2205 Generation 5 High-voltage class” is required or as of 1/2023* the equivalent “ST 2325 for High Voltage Battery Systems”. *Note: As of January 2023, the “ST2205 Generation 5 High-voltage stand-alone class” has been merged into “ST2324 for High Voltage Drivetrain Systems” and “ST2325 for High Voltage Battery Systems” Replace the front passenger side knee air bag according to repair instructions 72 12 006. Replace mounting nuts for the air bag and torque to 8 Nm. PARTS INFORMATION Please review the weekly Parts Matrix as the part may require a Recall IDS Ticket. Only use and invoice the part numbers listed below. Part Number Description Quantity 72 12 6 991 408 Knee Air Bag Right (Passenger) 1 And 07 12 9 904 870 Hex Nut 2 Part Retention and Return The parts replaced to perform and submit for this repair procedure are the property of BMW NA. Your center is responsible for the proper identification, storage, and documentation of these parts. They must be held in a secure retention area until notification of claim payment is made by BMW NA through DCSnet. If these replaced parts are requested to be returned, a corresponding DCSnet Part Return tag will generate. Copyright ©2023 BMW of North America, Inc. 9/6/23, 8:15 AM 65 25 23_RECALL 23V-XXX: FRONT PASSENGER KNEE AIR BAG about:blank 3/5 Any requested parts that are not received by the WPRC in accordance with Section 6 of the Warranty Policy and Procedure Manual may be subject to debit. Warning: Inflatable air bags are classified as dangerous goods (DG) by the Department of Transportation (DOT) and require special preparation, packing and labeling for transport. For other questions or inquiries concerning this issue, please contact the Warranty Parts Return Center (WPRC) via IDS or LiveChat. CLAIM INFORMATION Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below and the part numbers listed above. Repair Code: 0072560200 — Below are the special flat rate labor operation code choices for this action. Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop Work Pkg Labor Operation Description (Plusposition work) Labor Allowance # 1 00 75 526 Replace knee airbag on passenger side 3 FRU (XM) 4 FRU (X5 xDrive50e, X7 xDrive40i, X7 M60i, X7 ALPINA XB7) 5 FRU (Remaining other vehicles) Or: The vehicle arrives at your center and this Recall shows open (No other Main work will be performed or claimed during this workshop visit) Work Pkg Labor Operation Description (Main work) Labor Allowance # 2 00 75 020 Replace knee airbag on passenger side 5 FRU (XM) 6 FRU (X5 xDrive50e, X7 xDrive40i, X7 M60i, X7 ALPINA XB7) 7 FRU (Remaining other vehicles) Only one of the flat rate labor operation codes listed above can be used for claim submission and reimbursement. Also, only one Main work flat rate labor operation code can be claimed per workshop visit. Claim Repair Comments Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B65 25 23 WP 1), unless otherwise required by State law. BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group’ AIR application resource, start by entering the Chassis Number, which consists of the VIN’s last seven (7) characters or use the full VIN. Click on the “Search” button, and then enter the applicable flat rate labor operation in the FR code field. Reimbursement of Prior Customer-Pay Repairs (TREAD Act) Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a reimbursement request for a quCaolifpyyinrgig phrti o©r 2c0u2s3to mBMerW-pa oyf rNepoartihr iAs mnoetr liickae,ly I.nc. 9/6/23, 8:15 AM 65 25 23_RECALL 23V-XXX: FRONT PASSENGER KNEE AIR BAG about:blank 4/5 However, if you do receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to your inquiry accordingly. FEEDBACK REGARDING THIS BULLETIN Technical Feedback To submit feedback for the technical topic of this bulletin: Submit your feedback in the rating box at the top of this bulletin Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf B652523 Recall Notice.pdf picture_as_pdf 23V-xyz-G0x-KneeAirBag-FAQ-(31Aug2023)_v3.pdf Copyright ©2023 BMW of North America, Inc. 9/6/23, 8:15 AM 65 25 23_RECALL 23V-XXX: FRONT PASSENGER KNEE AIR BAG about:blank 5/5 Copyright ©2023 BMW of North America, Inc. Attachment to B65 25 23 September 2023 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty Processors RE: Recall 23V-xxx: Passenger Knee Air Bag – B65 25 23 BMW AG has issued a Delivery Stop (effective September 5, 2023) on certain Model Year 2023 – 2024 BMW vehicles that were produced between June 12, 2023 and August 16, 2023. As of September 5, 2023, this Delivery Stop has been upgraded to a Safety Recall. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that Centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall. Attachment to B65 25 23 September 2023 Safety Recall 23V-xyz Front Passenger Knee Air Bag Model Year 2023-2024 BMW X5, X6, X7, XM Issue Date: 09/05/2023 Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? Certain Model Year 2023-2024 BMW X5, X6, X7, and XM models in the US are potentially affected. Q2. What is the specific issue? The front passenger knee air bag may not have been produced according to specifications by the supplier. In rare cases, the air bag may not deploy exactly as intended in a crash, which could increase the risk of injury. Q3. Why are other models / vehicles not included in this Safety Recall? Other models have a front passenger knee air bag that was produced to specifications by the supplier. Q4. Can I continue to drive my vehicle? Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information. Q5. How did BMW Group become aware of the issue? BMW Group became aware of the issue through its quality control procedures. Q6. How will I be informed of this Safety Recall? Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer. To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at bmwusa.com/myBMW. Registration is free and will give them access to other information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”. Q7. How will my vehicle be remedied? Potentially affected vehicles will have the front passenger knee air bag replaced for free and should take about one hour. Q8. Do I have to wait for BMW to contact me to have the remedy performed? Yes. We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available. For the latest updates to this recall, please visit bmwusa.com/recall.

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From: Broadcast Messaging System To: DL-BMS_Message_Monitors Subject: Update on BMW Delivery Stop Knee Air Bag Date: Wednesday, August 30, 2023 12:10:23 PM Publish Date: From: Expiration Date: August 30, 2023 Technical Service September 13, 2023 DCSnet Message Urgent Subject: Update on BMW Delivery Stop Knee Air Bag STOP024994 Knee Air Bag (SIB 65 25 23) is being upgraded to a Safety Recall. The VIN list has been updated (some removed, and some added). Please re-checked the status of your current inventory. Vehicles which are no longer affected (show no open Campaigns) may delivered. The system should update and clear by tomorrow. Should you need to deliver a vehicle today, please use the RDR override function with any RO number and the date of retail. If vehicles have any other open Campaigns, they must be completed prior to delivery to the customer. The Bulletin will be updated when more information becomes available. Sincerely, Technical Service Attachments: No Attachments Recipients: BMW Passenger Cars, All Offering, All Region, All Areas, All Departments, All Personnel BMW SAV (Light Trucks), All Offering, All Region, All Areas, All Departments, All Personnel BMW Passenger Cars, CC-All BMW SAV (Light Trucks) CC-All

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From: Broadcast Messaging System To: DL-BMS_Message_Monitors Subject: BMW Recall 23V-xxx: Front Passenger Knee Air Bag Date: Wednesday, September 6, 2023 9:05:39 AM Publish Date: From: Expiration Date: September 6, 2023 Technical Service September 20, 2023 DCSnet Message Urgent Subject: BMW Recall 23V-xxx: Front Passenger Knee Air Bag BMW AG has issued a Delivery Stop (effective August 24, 2023) on certain Model Year 2023-2024 BMW vehicles that were produced between June 12, 2023 and August 16, 2023. As of September 5, 2023, this Delivery Stop has been upgraded to a Safety Recall. The front passenger knee air bag may not have been produced according to specifications by the supplier. In rare cases, the air bag may not deploy exactly as intended in a crash, which could increase the risk of injury. The revised Bulletin, Recall Notice and Q&A have been attached for further information. Sincerely, Technical Service Attachments: B652523_REV01[1694004342373].pdf B652523 Recall Notice[1694004342373].pdf 23V-xyz-G0x-KneeAirBag-FAQ-(31Aug2023)_v3[1694004342373].pdf B652523_REV01[1694004342373].pdf B652523 Recall Notice[1694004342373].pdf 23V-xyz-G0x-KneeAirBag-FAQ-(31Aug2023)_v3[1694004342373].pdf Recipients: BMW Passenger Cars, All Offering, All Region, All Areas, All Departments, All Personnel BMW SAV (Light Trucks), All Offering, All Region, All Areas, All Departments, All Personnel BMW Passenger Cars, CC-All BMW SAV (Light Trucks) CC-All

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-622 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : BMW of North America, LLC Submission Date : SEP 07, 2023 NHTSA Recall No. : 23V-622 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227 Westwood NJ 07675-1227 Company phone : 18005257417 Population : Number of potentially involved : 2,352 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2024-2024 BMW X5 sDrive40i, X5 xDrive40i, X5 M60i, X5 M Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Approximately 1,044 vehicles have been manufactured with a front passenger knee air bag that may not have been produced according to specifications by the supplier. Basis for recall population determination: Vehicle assembly information and supplier production records were reviewed to determine the production date range of potentially affected vehicles. Recall component difference to non-recall component: The front passenger knee air bag may not have been produced according to specifications by the supplier. Production Dates : JUN 13, 2023 – AUG 16, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-622 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2024-2024 BMW X5 xDrive50e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Approximately 513 vehicles have been manufactured with a front passenger knee air bag that may not have been produced according to specifications by the supplier. Basis for recall population determination: Vehicle assembly information and supplier production records were reviewed to determine the production date range of potentially affected vehicles. Recall component difference to non-recall component: The front passenger knee air bag may not have been produced according to specifications by the supplier. Production Dates : JUN 13, 2023 – AUG 16, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2024-2024 BMW X6 xDrive40i, X6 M60i, X6 M Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Approximately 208 vehicles have been manufactured with a front passenger knee air bag that may not have been produced according to specifications by the supplier. Basis for recall population determination: Vehicle assembly information and supplier production records were reviewed to determine the production date range of potentially affected vehicles. Recall component difference to non-recall component: The front passenger knee air bag may not have been produced according to specifications by the supplier. Production Dates : JUN 12, 2023 – AUG 15, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-622 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2024-2024 BMW X7 xDrive40i, X7 M60i, Alpina XB7 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Approximately 586 vehicles have been manufactured with a front passenger knee air bag that may not have been produced according to specifications by the supplier. Basis for recall population determination: Vehicle assembly information and supplier production records were reviewed to determine the production date range of potentially affected vehicles. Recall component difference to non-recall component: The front passenger knee air bag may not have been produced according to specifications by the supplier. Production Dates : JUN 12, 2023 – AUG 16, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 BMW XM Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Approximately 1 vehicle has been manufactured with a front passenger knee air bag that may not have been produced according to specifications by the supplier. Basis for recall population determination: Vehicle assembly information and supplier production records were reviewed to determine the production date range of potentially affected vehicles. Recall component difference to non-recall component: The front passenger knee air bag may not have been produced according to specifications by the supplier. Production Dates : JUN 19, 2023 – JUN 19, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The front passenger knee air bag may not have been produced according to specifications by the supplier. A portion of the fabric stitching may have a stitch density that is less than specified. In rare cases, if a crash were to occur where knee air bag deployment is warranted, the deployment may not occur as intended. FMVSS 1 : NR Part 573 Safety Recall Report 23V-622 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : If knee air bag deployment does not occur as intended, this could increase the risk of injury. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Front Passenger Knee Air Bag Component Description : Front Passenger Knee Air Bag Component Part Number : 72126991408 Supplier Identification : Component Manufacturer Name : Joyson Safety Systems Address : Carretera a Mieleras Km6.3 Torreon Foreign States 27400 Country : Mexico Chronology : On July 19, 2023, BMW was informed by the supplier of a potential issue involving the deployment of the front passenger knee air bag. The supplier indicated that a review of Lot-Acceptance-Test (LAT) results indicated that on July 17th, a test anomaly had occurred during a specific and unique LAT condition whereby deployment did not occur as intended. An engineering review was initiated. Initial reviews indicated that a fabric seam appeared to open during the test. Preliminary information suggested that the process involving construction and assembly of the fabric should be analyzed. Between mid-July and mid-August, analyses of front passenger knee air bag production lots were performed. Reviews indicated that the issue was not related to assembly of the air bag module. During this analysis period, component tests were performed, including module-only tests in a steel fixture at high temperatures. These tests indicated that, in rare cases with a combination of high temperature and low stitch count, the cushion seam partially opens, which affects the unfolding and positioning behavior. Part 573 Safety Recall Report 23V-622 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 On August 15th, an instrument panel sub-system level test was performed at a high temperature level. The results and analyses of this test indicated that the anomaly in deployment also appears in the instrument panel environment at high temperature levels combined with an insufficient stitch count. On August 24th, a vehicle delivery hold was implemented. Further reviews involving supply chain logistics information and records were performed to identify potentially suspect production lots. Vehicle assembly information and supplier production records were reviewed to determine the number and production dates of potentially affected vehicles. On August 30, 2023, BMW decided to conduct a voluntary safety recall. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries that may be related to this issue. Description of Remedy : Description of Remedy Program : The front passenger knee air bag will be replaced. Owners are planned to be notified by First Class mail and instructed to take their vehicle to an authorized BMW dealer to have the remedy performed for free. If this condition was noticed on a potentially affected vehicle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a prenotification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recalled Component: Front Passenger Knee Air Bag – part number – 72126991408 Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is planned to begin and end on September 7, 2023. Notification to owners is planned to begin and end on October 30, 2023. Planned Dealer Notification Date : SEP 07, 2023 – SEP 07, 2023 Planned Owner Notification Date : OCT 30, 2023 – OCT 30, 2023 * NR – Not Reported

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