February 3, 2023 NHTSA CAMPAIGN NUMBER: 23V051000
Riding Mode Feature Inadvertently Deactivated
Riding a motorcycle without knowing that the “front wheel lift-off assistant” has been deactivated can result in unexpected handling and control, increasing the risk of a crash.
NHTSA Campaign Number: 23V051
Manufacturer BMW of North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 754
Summary
BMW of North America, LLC (BMW) is recalling certain 2022-2023 S 1000R and 2020-2023 S 1000XR motorcycles. During a software update performed at a dealership, the “Dynamic Pro” riding mode feature “front wheel lift-off assistant” may have been inadvertently deactivated without alerting the rider.
Remedy
BMW will instruct owners to check the configuration settings in the “Dynamic Pro” riding mode and adjust the settings as needed. Dealers will also inspect the motorcycles, free of charge. Owner notification letters were mailed April 4, 2023. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your BMW Motorcycle has a Recall
S 1000 R and S 1000 XR Programming Execution Break
BMW will be announcing a Safety Recall for S 1000 R and XR models that may have been programmed during a dealer visit since 4/3/2019.
A programming stop (execution break) for these models was implemented on Jan 20, 2023, to prevent further issues from potentially occurring.
The solution will be an I-Level update for these models in the coming weeks.
A bulletin is being produced and will be published soon.
If you have a situation where the bike absolutely needs to be programmed, a TSARA case will need to be created for these urgent cases.
Feb 9, 2023
SIB 34 01 23
2023-03-08
RECALL 23V-051: Front Wheel Lift-Off Detection
MODEL
| Model | Model Description | Production Date |
| S 1000 R | K63 | 4/3/2019-12/20/2022 |
| S 1000 XR | K69 | 4/3/2019-12/20/2022 |
The affected vehicles have been marked with campaign number 0000348800 in AIR.
In order to determine if a specific vehicle is affected by this campaign it will be necessary to verify the vehicle VIN in AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, open campaigns or vehicle stops may not appear in DCS Warranty Vehicle Inquiry or sales systems until 24-72 hours after they are announced, therefore AIR is always the recommended method for determining open campaigns and vehicle stops.
SITUATION
S 1000 XR’s (as standard) and S 1000 R’s (with SA224 Riding Modes Pro) provides a customizable riding mode “Dynamic Pro” for the customer. In the factory setting the parameter “front wheel lift-off detection” (Wheelie) is deactivated (“0 = no support”). Customers can personalize this parameter to different levels.
After a software update the user configurations in the riding mode “Dynamic Pro” will be reset to the factory setting (“Front wheel lift-off detection” is deactivated). The customer will not be informed automatically about this reset.
BMW implemented an execution stop for software updates for the two affected models since Jan 20th 2023. The execution stop will be lifted with ISTA version 4.40.3X. This version of ISTA changes the factory setting of the “front wheel lift-off detection” (Wheelie) to be activated and set to the maximum value (3 = maximum stability) after any programming procedure.
In new vehicles, the changed factory setting is expected to take effect in August 2023.
PROCEDURE
The recall does not require reworking or another software update.
For motorcycles already retailed, the customer must make a workshop visit for the dealer to inform the customer of the change in the factory settings (i.e. Dynamic Pro riding mode will be reset automatically to the factory setting after a prior visit, and therefore may have to be manually adjusted again to their personalized settings.)
An owners manual insert will be provided with the customer letters of the affected motorcycles.
NHTSA STATEMENT
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any used motorcycles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts.
TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs
If your center is presented with a reimbursement request, BMW of North America, LLC will reimburse qualifying customer-pay repairs that were performed on affected vehicles up to 10 days after the date the owner notification letter was sent out by BMW.
If the customer previously paid for a qualifying repair, verify in AIR that the VIN is affected by the recall campaign and proceed as applicable:
The customer arrives with an affected vehicle to your workshop
Perform the open Recall repair outlined in this bulletin, regardless or previous repair history. If the prior repair qualifies (see below), submit for both the Recall repair and the customer-pay reimbursement (Separate repair line items/separate defect codes). Or:
The customer only presents your center with a customer-pay invoice for the prior repair
If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only.
Customer-pay Invoice Review and Reimbursement Qualification and Procedure
Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) contains a repair that pertains to the recall campaign. Only the repair outlined in the published safety recall service bulletin is eligible for reimbursement.
If this prior repair qualifies, submit a claim for reimbursement:
Verify in AIR that the VIN was affected by the recall campaign
Use defect code 85 99 00 45 NA for the amount requested under sublet 03.
Comment: (34 010 23 Recall 23V-051: Front Wheel Lift-Off Detection) – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair. Use current repair date and mileage for claim submission.
Retain copies of the customer paid invoice and the current repair invoice in your records. Reimburse the customer directly (parts and labor).
Contact warranty via an IDS ticket with any questions.
Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process.
Note: A repair performed on a non-affected vehicle or the diagnosis and repair of other unrelated issues do not qualify for reimbursement.
This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 45 NA, will not close the Open Safety Recall on the vehicle.
Chronology :
In July 2022, BMW became aware of an incident in France involving a 2022 BMW S 1000 XR. It was reported that the rider experienced unexpected handling and control which allegedly contributed to a crash with injury.
At that time, preliminary reviews were inconclusive.
In September, an incident in Turkey involving a 2021 BMW S 1000 XR was reported with a description similar to the July incident, but without injury.
Further reviews were conducted, including motorcycle build configuration information and motorcycle service history records. Field information, including warranty claims, customer complaints, and incident reports, were reviewed.
Beginning in October, technical analyses involving various riding scenarios were conducted. Testing was performed with various software configurations and mode settings in an attempt to reproduce the alleged condition reported in the field incidents.
In December, an incident in Belgium involving a 2021 BMW S 1000 XR was reported with a description similar to the prior incidents, but without injury.
Further analyses were performed which determined that a specific software package released to dealers could inadvertently reset the front wheel lift-off assistant to the factory setting mode unknown to the rider.
Motorcycle assembly information and production system records were used to determine the number and production dates of potentially affected motorcycles.
On January 27, 2023, BMW decided to conduct a voluntary safety recall.
6 Affected Products
Vehicles
8 Associated Documents
Recall Acknowledgement
RCAK-23V051-4768.pdf 645.502KB
Defect Notice 573 Report
RCLRPT-23V051-5011.PDF 215.874KB
Recall 573 Report – 2/16/23
RCLRPT-23V051-7085.PDF 215.965KB
Manufacturer Notices(to Dealers,etc) – Dealer Notice re S 1000 R and S 1000 XR Programming Execution Break
RCMN-23V051-0331.pdf 119.084KB
Remedy Instructions and TSB
RCRIT-23V051-4137.pdf 125.337KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V051-6607.pdf 1321.955KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V051-1095.PDF 211.138KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V051-7537.PDF 211.373KB
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SEOCONTENT-START
3/27/23, 8:35 AM 34 01 23_RECALL 23V-051: Front Wheel Lift-Off Detection
about:blank 1/4
SIB 34 01 23
RECALL 23V-051: Front Wheel Lift-Off Detection
2023-03-08
MODEL
Model
S 1000 R
S 1000 XR
Model Description
K63 K69
Production Date
4/3/2019-12/20/2022
4/3/2019-12/20/2022 The affected vehicles have been marked with campaign number 0000348800 in AIR. In order to determine if a specific vehicle is affected by this campaign it will be necessary to verify the vehicle VIN in AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, open campaigns or vehicle stops may not appear in DCS Warranty Vehicle Inquiry or sales systems until 24-72 hours after they are announced, therefore AIR is always the recommended method for determining open campaigns and vehicle stops.
SITUATION
S 1000 XR’s (as standard) and S 1000 R’s (with SA224 Riding Modes Pro) provides a customizable riding mode “Dynamic Pro” for the customer. In the factory setting the parameter “front wheel lift-off detection” (Wheelie) is deactivated (“0 = no support”). Customers can personalize this parameter to different levels. After a software update the user configurations in the riding mode “Dynamic Pro” will be reset to the factory setting (“Front wheel lift-off detection” is deactivated). The customer will not be informed automatically about this reset. BMW implemented an execution stop for software updates for the two affected models since Jan 2 2023. The execution stop will be lifted with ISTA version 4.40.3X. This version of ISTA changes the factory setting of the “front wheel lift-off detection” (Wheelie) to be activated and set to the maximum value (3 = maximum stability) after any programming procedure. In new vehicles, the changed factory setting is expected to take effect in August 2023.
PROCEDURE
The recall does not require reworking or another software update.
For motorcycles already retailed, the customer must make a workshop visit for the dealer to inform the customer of the change in the factory settings (i.e. Dynamic Pro riding mode will be reset automatically to the factory setting after a prior visit, and therefore may have to be manually adjusted again to their personalized settings.) An owners manual insert will be provided with the customer letters of the affected motorcycles. NHTSA STATEMENT Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that Copyright ©2023 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved 3/27/23, 8:35 AM 34 01 23_RECALL 23V-051: Front Wheel Lift-Off Detection
dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any used motorcycles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. CLAIM INFORMATION Please submit claims via the normal claim process using the information below: Defect code
00 00 34 88 00 Customer information User settings Dynamic Pro Labor Operation
00 60 420 Customer information lump-sum fee 3 FRU
+00 60 920 Customer information lump-sum fee 2 FRU FRUs includes all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g., visual inspection, lubrication, cleaning parts etc.) and administrative tasks. Labor operation code 00 60 420 is a Main labor operation. If you are using a Main labor code for another repair, use the Plus code labor operation instead. TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs If your center is presented with a reimbursement request, BMW of North America, LLC will reimburse qualifying customer-pay repairs that were performed on affected vehicles up to 10 days after the date the owner notification letter was sent out by BMW. If the customer previously paid for a qualifying repair, verify in AIR that the VIN is affected by the recall campaign and proceed as applicable: The customer arrives with an affected vehicle to your workshop
Perform the open Recall repair outlined in this bulletin, regardless or previous repair history.
If the prior repair qualifies (see below), submit for both the Recall repair and the customer-pay reimbursement (Separate repair line items/separate defect codes). Or: The customer only presents your center with a customer-pay invoice for the prior repair If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only.
Customer-pay Invoice Review and Reimbursement Qualification and Procedure Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) contains a repair that pertains to the recall campaign. Only the repair outlined in the published safety recall service bulletin is eligible for reimbursement. If this prior repair qualifies, submit a claim for reimbursement: Verify in AIR that the VIN was affected by the recall campaign
Use defect code 85 99 00 45 NA for the amount requested under sublet 03.
Comment: (34 010 23 Recall 23V-051: Front Wheel Lift-Off Detection) – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair.
Use current repair date and mileage for claim submission.
Copyright ©2023 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
about:blank 2/4 3/27/23, 8:35 AM 34 01 23_RECALL 23V-051: Front Wheel Lift-Off Detection
Retain copies of the customer paid invoice and the current repair invoice in your records. Reimburse the customer directly (parts and labor). Contact warranty via an IDS ticket with any questions. Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process. Note: A repair performed on a non-affected vehicle or the diagnosis and repair of other unrelated issues do not qualify for reimbursement. This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 45 NA, will not close the Open Safety Recall on the vehicle. QUESTIONS REGARDING THIS BULLETIN Technical inquiries Warranty inquiries Parts inquiries Supporting Materials Contact the BMW Technical Support Group via TSARA Submit an IDS ticket to the Warranty Department Submit an IDS ticket to the Motorrad Parts Department picture_as_pdf 34 01 23 RECALL 23V-051 Front Wheel Lift-Off Detection.pdf Copyright ©2023 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
about:blank 3/4 3/27/23, 8:35 AM 34 01 23_RECALL 23V-051: Front Wheel Lift-Off Detection
about:blank 4/4
Copyright ©2023 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
**************************************************************************************************************
cided tllat a defect, which relates to motor vehicle safety, exists in certain
000 Rand S 1000 XR models. Our records indicate that you are the owner ycle. we contacting yoy?
leased to inform you that we are ready to perform this safety recall. If you ha med, please contact your authorized BMW Motorcycle dealer immed tment. Please visit bmwmotorcycles.com/dealer to locate your nea ycle dealer. ould happen?
dealervisit,your motorcycle may have received a software 1Jpdate in which ve been inadvertently reset to the factory setting. If that occurred, you wou the instrument cluster display. Therefore, in certain riding conditions, this
and control, lead to a crash, and increase the risk of injury. immediately check the Dynamic Pro feature setting, and reset it to table as a rider. Please also refer to the Owner’s Manual which may be er is a revised page for your Owner’s Manual regarding future software ect the Dynamic Pro setting. Please place this page in your Owner’s Ma re not the only rider of this motorcycle, please advise all other rid ation. ill BMW do?
tware that was causing this issue has been updated in our dealer system heck and, as necessary, reset the setting to a level that you feel comforta onvenience, we request that you visit an authorized BMW Motorcycle deal the motorcycle, and tllat this can be appropriately recognized in BMW sy
BMW
IMPORTANT SAFETY RECALL
This notice applies to your motorcycle,
Recall Campaign No. 23V-051: Dynamic Pro Feature
April 2023 Dear BMW Owner/ Lessee:
Remedy is Available
This notice is sent to you in accordance with the Nlational Traffic and Motor Vehicle Safety Act BMW AG has de Model Year 2020-2023
BMW S 1 of a potentially affected
motorc Why are We are p ve not had this recall
perfor iately to schedule an
appoin rest authorized BMW
Motorc What c
During a the Dynamic Pro feature
may ha ld not be alerted to this
reset via could cause unexpected
handling Please a level that you feel
comfor helpful. Attached to
this lett updates (at a dealer)
that aff nual. Company
BMW
of North America, LLC BMWGroupCompaf”o/ Mailing Address
PO Box 1227
Westwood NJ 07675-
1227
Telephone
(800) 525 7417 If you a ers of this important
inform What w
The sof s. As mentioned above,
please c ble as a rider. At your
earliest c er, so that the dealer can
inspect stems. There will be no
charge to you, and should take less than one hour. Please note that this does not include any additional time that may be incurred during drop off and pick up of your motorcycle at the dealer. What it I am not the current owner of this motorcycle?
If you changed your address or sold the motorcycle, please let us l For the latest updates to this recall, please visit bmwmotorcycles.com/recall. Should you have any questions about this recall, please contact your authorized BMW Motorcycle dealer. If you need additional assistance, please contact BMW C1Jstomer Relations. If your BMW Motorcycle dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800- 424-9153), or go to http://www.safercar.gov. Fax Please be assured that your safety is important to us, and we sincerely apologize if this safety recall causes
(201J930 8362 any inconvenience. We recommend always wearing a helmet and protective gear while riding.
E-mail CustornerRelatioos@
11::mwusa.com Sincerely,
000001
Internet
bmwusa.com
BMW of North America,LLC
Spanish translation on back side
Traducci6n en espaiiol en el lado inverse BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Este aviso se aplica a su motocicleta,
Campana de retirada n.0 23V-051: Funeion de Dynamic Pro Hay una reparacion disponible Em,p,esa
BMW
ofNcrth Amenca, LLC BMW Group Company
Direcci6n postal
P:.0. Box 1227
Westwood, INJ 07675-
1227 TelMono Abril de 2023
Estimado propietario o arrendatario de un vehiculo BMW:
Le enviamos este aviso de conformidad con la Ley Nacional de Transito y Seguridad de las Vehiculos Motorizados (National Traffic and Motor Vehicle Safety Ac,1. BMW AG ha determinado que algunos vehiculos de las modelos de la Serie 1000 R y la Serie 1000 XR de BMW, de las arias 2020 y 2023 tienen un defecto relacionado con la seguridad de las vehiculos motorizados. Segun nuestros registros, usted es propietario de una motocicleta potencialmente afectada.
lPor que nos comunicamos con usted?
Nos complace informarle que estamos listos para realizar esta retirada par motivos de seguridad. s·nose
ha Hevado a cabo la retirada, comuniquese de inmed·ato con el distribuidor autoriizado de motocicletas de BMW para programar una cita. Visite bmwmotorcycles.com/dealer para encontrar el distribuidor autmizado de motocicletas de BMW mas cercano.
lQue podria suceder?
Durante una visita al distribuidor, es posible que se haya actualizado el software de su motocicleta en la que la funci6n Dynamic Prose ha restablecido de forma imprevista a la configuraci6n de fabrica. En tal caso, no se le avis6 de este restablecimiento a traves de la pantalla del tablero de instrumentos. Par lo tanto, en ciertas condiciones de conducci6n, esto podria causar un manejo y un control inesperados, provocar un choque y aumentar el riesgo de lesiones.
Verifique de inmed·ato la configuraci6n de la funci6n Dynamic Pro y restable.zcala a un nivel en el que se sienta c6modo como conductor. Consulte tambien el Manual del propietario, que puede resultarle util. Se adjunta a esta carta una pagina revisada de su Manual del propietario sabre futuras actualizaciones de software (en un distribuidor) que afectan la configuraci6n de Dynamic Pro. Coloque esta pagina en su Manual del propietario.
Si usted no es la un·ca persona que conduce esta motocicleta, comparta esta informaci6n importante con todos los demas conductores.
s:,Que hara BMW?
El software que estaba causando este problema se actualizo en las sistemas de nuestros distribuidores. Como se mencion6 antes, verifique y, segun sea necesario, restablezca la configuraci6n a un nivel en el que se sienta c6modo coma conductor. Le solicitamos que visite un distribuidor autorizado de motocicletas BMW en cuanto pueda para que revise la motocicleta, y que esto se pueda reconocer adecuadamente en lossistemasde BMW. No llabra ningun cargo para ustedy estotomara menos de una hara. Tenga en cuenta que esto no incluye el tiempo adicional para llevar su motocicleta al distribuidor y luego retirarla.
lQue ocurre si no soy el propietario actual de esta motocicleta?
Si cambi6 su direcci6n o vendi6 la motocicleta, avisenos comunicandose con el Servicio de Atencion al Cliente de BMW (BMW Customer Relations) (la informaci6n de contacto esta en la parte izquierda de la pagina). Si usted es arrendador de una motocicleta, las reglamentaciones federales exigen que reenvie este aviso a su arrendatario en un plaza de diez dias.
lQue debo hacer si tengo mas preguntas?
Para conocer las ultimas actualizaciones sabre esta retirnda, visite bmwmotorcycles.com/recall. Si tiene alguna pregunta sobre esta retirada, comuniquese con su distribuidor autorizado de motocicletas de BMW. Si necesita asistencia adicional, comuniquese con el Servicio de Atenci6n al Cliente de BMW.
Si el distribuidor de motocicletas de BMW no puede resolver el defecto sin cargo o en un plaza razonable, usted puede notificar al administrador de la Administraci6n Nacional de Seguridad de Transito en Carreteras (National Highway Traffic Safety Administration), 1200 New Jersey Ave., S.E., Washington, DC 20590, Hamar a la linea directa gratuita de seguridad vehicular (Vehicle Safety Hotline) al 1-888-327- 4236 (TTY: 1-800-424-9153) o visitar http://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa (800) 525 7417 algun inconveniente. Le recomendamos usar siempre un casco y equipo de proteccion cuando conduzca. (201J 930 8362 Atentamente, Correo electr6nioo
custornerRelatioos@ BMW of North America, LLC
11:mwusa.com
Sitio -b
bmwusa.com English translation on front side Traducoi6n en ingles en el frentec 000001 ENGINEERING DETAILS:
RIDING MODE
Basic settings
Whenever the software of the instrument cluster is updated, all custom settings are reset to their default, basic settings. Wheelie (DTC) – front wheel lifted clear of the ground Base setting o
riding mode:
stability. Effor de to suppress a wh e
DETALLES INGENIERÍA: MODO DE NDUCCIÓN
Configuració ica
Cada vez que s aliza el software del t instrumentos,
configuracion zadas
se restablecen ación básica predete Wheelie (DT delantera lev del suelo
Configuración básica en el modo de conducción DYNAMIC PRO: estabilidad máxima. Se hacen esfuerzos para suprimir un wheelie
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S 1000 R and S 1000 XR Programming Execution Break
BMW will be announcing a Safety Recall for S 1000 R and XR models that may have been programmed during a dealer visit since 4/3/2019.
A programming stop (execution break) for these models was implemented on Jan 20, 2023, to prevent further issues from potentially occurring.
The solution will be an I-Level update for these models in the coming weeks.
A bulletin is being produced and will be published soon.
If you have a situation where the bike absolutely needs to be programmed, a TSARA case will need to be created for these urgent cases.
Feb 9, 2023
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-051
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC FEB 16, 2023 NHTSA Recall No. : 23V-051 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 754 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2023 BMW S 1000 R
Vehicle Type : MOTORCYCLES Body Style :
Power Train : GAS
Descriptive Information : Approximately 270 motorcycles may have received a software update at a dealer which may reset the front wheel lift-off configuration without displaying the reset in the instrument cluster. Basis for recall population determination: All Model Year 2022 – 2023 BMW S 1000 R motorcycles from 02/16/2021 through 11/18/2022 which received a software update at a dealer. Recall component difference to non-recall component: A specific software configuration which was only released to the dealer organization. Production Dates : FEB 26, 2021 – NOV 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-051 Page 2 Vehicle 2 : 2020-2023 BMW S 1000 XR
Vehicle Type : MOTORCYCLES Body Style :
Power Train : GAS
Descriptive Information : Approximately 484 motorcycles may have received a software update at a dealer which may reset the front wheel lift-off configuration without displaying the reset in the instrument cluster. Basis for recall population determination: All Model Year 2020 – 2023 BMW S 1000 XR motorcycles from 03/02/2020 through 11/25/2022 which received a software update at a dealer. Recall component difference to non-recall component: A specific software configuration which was only released to the dealer organization. Production Dates : MAR 02, 2020 – NOV 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : This safety recall involves the function of the front wheel lift-off assistant after receiving a software update at a dealer. The feature Riding Modes Pro includes a customizable riding mode “Dynamic Pro”. In the factory setting, the parameter “front wheel lift-off assistant” is deactivated. Riders can personalize this parameter to different levels. After a software update at a dealer the configuration in the riding mode “Dynamic Pro” will be reset to the factory setting (“front wheel lift-off assistant” deactivated). The rider will not be informed about this reset because it is not displayed in the instrument cluster. If the front wheel lift-off assistant is deactivated, a front wheel lifting will not be suppressed or adjusted. FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the front wheel lift-off assistant setting is reset to the factory setting (“front wheel lift-off assistant” deactivated) without displaying the reset to the rider, this could cause unexpected handling and control, and increase the risk of a crash. Description of the Cause : NR Identification of Any Warning NR
that can Occur : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-051 Page 3 Involved Components : Component Name 1 : Instrument Cluster ECU Rider Setting
Component Description : Instrument Cluster Electronic Control Unit (ECU) Rider Setting Component Part Number : N/A – Rider Setting Supplier Identification : Component Manufacturer
Name : BMW AG Address : NR
NR
Country : NR Chronology :
In July 2022, BMW became aware of an incident in France involving a 2022 BMW S 1000 XR. It was reported that the rider experienced unexpected handling and control which allegedly contributed to a crash with injury. At that time, preliminary reviews were inconclusive. In September, an incident in Turkey involving a 2021 BMW S 1000 XR was reported with a description similar to the July incident, but without injury. Further reviews were conducted, including motorcycle build configuration information and motorcycle service history records. Field information, including warranty claims, customer complaints, and incident reports, were reviewed. Beginning in October, technical analyses involving various riding scenarios were conducted. Testing was performed with various software configurations and mode settings in an attempt to reproduce the alleged condition reported in the field incidents. In December, an incident in Belgium involving a 2021 BMW S 1000 XR was reported with a description similar to the prior incidents, but without injury. Further analyses were performed which determined that a specific software package released to dealers could inadvertently reset the front wheel lift-off assistant to the factory setting mode unknown to the rider. Motorcycle assembly information and production system records were used to determine the number and production dates of potentially affected motorcycles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-051
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
On January 27, 2023, BMW decided to conduct a voluntary safety recall.
Description of Remedy :
Description of Remedy Program : Owners will be notified by First Class mail and informed that the user
parameters of the riding mode “Dynamic Pro” have been reset to the factory setting during a previous software update at a dealer. They will be requested to check the configuration settings in the riding mode “Dynamic Pro” and to adjust the settings as needed. Owners will also be instructed to visit an authorized BMW motorcycle dealer so that the dealer can inspect the motorcycle, and the motorcycle service records can be appropriately updated. If this condition were to occur to a potentially affected motorcycle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part
577.11 is not necessary. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Recall component –– Instrument Cluster Electronic Control Unit (ECU) Rider Setting – Part Number – N/A
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is planned to begin and end on February 3, 2023.
Notification to owners is planned to begin and end on March 28, 2023.
Planned Dealer Notification Date : FEB 03, 2023 – FEB 03, 2023
Planned Owner Notification Date : MAR 28, 2023 – MAR 28, 2023
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-051
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
BMW of North America, LLC FEB 03, 2023 NHTSA Recall No. : 23V-051 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227
Westwood NJ 07675-1227
Company phone : 18005257417
Population :
Number of potentially involved : 754 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2023 BMW S 1000 R
Vehicle Type : MOTORCYCLES Body Style :
Power Train : GAS
Descriptive Information : Approximately 270 motorcycles may have received a software update at a dealer which may reset the front wheel lift-off configuration without displaying the reset in the instrument cluster. Basis for recall population determination: All Model Year 2022 – 2023 BMW S 1000 R motorcycles from 02/16/2021 through 11/18/2022 which received a software update at a dealer. Recall component difference to non-recall component: A specific software configuration which was only released to the dealer organization. Production Dates : FEB 26, 2021 – NOV 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-051 Page 2 Vehicle 2 : 2020-2023 BMW S 1000 XR
Vehicle Type : MOTORCYCLES Body Style :
Power Train : GAS
Descriptive Information : Approximately 484 motorcycles may have received a software update at a dealer which may reset the front wheel lift-off configuration without displaying the reset in the instrument cluster. Basis for recall population determination: All Model Year 2020 – 2023 BMW S 1000 XR motorcycles from 03/02/2020 through 11/25/2022 which received a software update at a dealer. Recall component difference to non-recall component: A specific software configuration which was only released to the dealer organization. Production Dates : MAR 02, 2020 – NOV 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : This safety recall involves the function of the front wheel lift-off assistant after receiving a software update at a dealer. The feature Riding Modes Pro includes a customizable riding mode “Dynamic Pro”. In the factory setting, the parameter “front wheel lift-off assistant” is deactivated. Riders can personalize this parameter to different levels. After a software update at a dealer the configuration in the riding mode “Dynamic Pro” will be reset to the factory setting (“front wheel lift-off assistant” deactivated). The rider will not be informed about this reset because it is not displayed in the instrument cluster. If the front wheel lift-off assistant is deactivated, a front wheel lifting will not be suppressed or adjusted. FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the front wheel lift-off assistant setting is reset to the factory setting (“front wheel lift-off assistant” deactivated) without displaying the reset to the rider, this could cause unexpected handling and control, and increase the risk of a crash. Description of the Cause : NR Identification of Any Warning NR
that can Occur : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-051 Page 3 Involved Components : Component Name 1 : Recall component – N/A – software issue Component Description : Recall component – N/A – software issue Component Part Number : Recall component – N/A – software issue Supplier Identification : Component Manufacturer
Name : BMW AG Address : NR
NR
Country : NR Chronology :
In July 2022, BMW became aware of an incident in France involving a 2022 BMW S 1000 XR. It was reported that the rider experienced unexpected handling and control which allegedly contributed to a crash with injury. At that time, preliminary reviews were inconclusive. In September, an incident in Turkey involving a 2021 BMW S 1000 XR was reported with a description similar to the July incident, but without injury. Further reviews were conducted, including motorcycle build configuration information and motorcycle service history records. Field information, including warranty claims, customer complaints, and incident reports, were reviewed. Beginning in October, technical analyses involving various riding scenarios were conducted. Testing was performed with various software configurations and mode settings in an attempt to reproduce the alleged condition reported in the field incidents. In December, an incident in Belgium involving a 2021 BMW S 1000 XR was reported with a description similar to the prior incidents, but without injury. Further analyses were performed which determined that a specific software package released to dealers could inadvertently reset the front wheel lift-off assistant to the factory setting mode unknown to the rider. Motorcycle assembly information and production system records were used to determine the number and production dates of potentially affected motorcycles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-051
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
On January 27, 2023, BMW decided to conduct a voluntary safety recall.
Description of Remedy :
Description of Remedy Program : Owners will be notified by First Class mail and informed that the user
parameters of the riding mode “Dynamic Pro” have been reset to the factory setting during a previous software update at a dealer. They will be requested to check the configuration settings in the riding mode “Dynamic Pro” and to adjust the settings as needed. Owners will also be instructed to visit an authorized BMW motorcycle dealer so that the dealer can inspect the motorcycle, and the motorcycle service records can be appropriately updated. If this condition were to occur to a potentially affected motorcycle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part
577.11 is not necessary. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Recall component – N/A – software issue NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is planned to begin and end on February 3, 2023.
Notification to owners is planned to begin and end on March 28, 2023.
Planned Dealer Notification Date : FEB 03, 2023 – FEB 03, 2023
Planned Owner Notification Date : MAR 28, 2023 – MAR 28, 2023
* NR – Not Reported
SEOCONTENT-END
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