Recall 22V-860: Telematics Control Unit – 2023 BMW 7 Series & i7

SEOCONTENT-START

11/21/22, 7:14 AM 84 13 22_RECALL 22V-XXX: TELEMATICS CONTROL UNIT about:blank 1/3 SIB 84 13 22 RECALL 22V-XXX: TELEMATICS CONTROL UNIT 2022-11-18 This Service Information Bulletin (Revision 2) replaces SI B84 13 22 dated November 2022. What’s New: Revision to Claim Information MODEL E-Series Model Description Production Date G70 7 Series Sedan, i7 xDrive60 Sedan Battery Electric Vehicle (BEV) July 4, 2022 – November 11, 2022 AFFECTED VEHICLES Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. Tomorrow, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 Sedan models that were produced between July 4, 2022 and November 11, 2022. The Recall Notice has been attached for further information. Sporadically, there is no vehicle position for navigation or emergency call available. No Check-Control-Message or indication of fault will display for the customer. CAUSE Global Satellite System Receiver in the Telematics Control Unit (WAVE-11) does not activate sporadically. CORRECTION Program the Telematics Control Unit (WAVE-11). PROCEDURE Program the Telematics Control Unit (WAVE-11) to I-Level G070-22-11-530, available with ISTA 4.38.3x on November 16, 2022. Connect the battery charger to the vehicle. Connect the programming system to the vehicle (ISTA 4). Determine measures plan. Accept and fully work through the measures plan with the control units to be programmed/encoded and enabled. Follow the rework list. Depending on the rework list, carry out a vehicle test and delete the fault memory if needed. After the programming has been fully completed, check functionality of the system. Note: ISTA will automatically reprogram and code all programmable control modules that do not have the latest software. Copyright ©2022 BMW of North America, Inc. 11/21/22, 7:14 AM 84 13 22_RECALL 22V-XXX: TELEMATICS CONTROL UNIT about:blank 2/3 Always connect a BMW-approved battery charger/power supply (SIB 04 23 10). For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical Documentation / Diagnostics and Programming / Programming Documentation. CLAIM INFORMATION During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time. Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the required I-level or higher. Please be sure to also perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin. As determined by the above, reimbursement for this Recall will be via normal claim entry utilizing the work package information below that applies. Defect Code: 0084210200 — Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop Work Pkg Labor Operation Description (Plus work) Labor Allowance # 1 00 73 733 Programming and encoding the vehicle control units, includes Carrying out vehicle test (00 00 556/61 21 528) 8 FRU Or: # 2 00 73 734 Programming and encoding the vehicle control units was performed in conjunction with another campaign/repair prior to or during this workshop visit (vehicle is already at the specified Target integration level or higher, no repair is necessary) 1 FRU Or: The vehicle arrives at your center and this Recall shows open (No other Main work will be performed or claimed during this workshop visit) Work Pkg Labor Operation Description (Main work) Labor Allowance # 3 00 73 152 Programming and encoding the vehicle control units, includes Carrying out vehicle test (00 00 006/61 21 528) 9 FRU Or: # 4 00 73 153 Programming and encoding the vehicle control units was performed in conjunction with another campaign/repair prior to this workshop visit (vehicle is already at the specified Target integration level or higher, no repair is necessary) 1 FRU Copyright ©2022 BMW of North America, Inc. 11/21/22, 7:14 AM 84 13 22_RECALL 22V-XXX: TELEMATICS CONTROL UNIT about:blank 3/3 Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit. Claim Repair Comments Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B84 13 22 WP 1), unless otherwise required by State law. Programming and Encoding – Vehicle Control Units (RO and Claim Comments Required) This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel. If one or more control modules fail during the reprogramming procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that apply. Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments. For covered repairs that address control module failures that occurred prior to performing this reprogramming procedure, claim this work with the Defect Code and labor operations (including the diagnosis that applies) in AIR that apply. Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law. Reimbursement of Prior Customer-Pay Repairs (TREAD Act) Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a reimbursement request for a qualifying prior customer-pay repair is not likely. However, if you do receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to your inquiry accordingly. FEEDBACK REGARDING THIS BULLETIN Technical Feedback To submit feedback for the technical topics of this bulletin: Submit your feedback in the rating box at the top of this bulletin Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf B841322 Recall Notice.pdf Copyright ©2022 BMW of North America, Inc. Attachment to B84 13 22 November 2022 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor RE: Recall 22V-xxx: Telematics Control Unit – B84 13 22 BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 models that were produced between July 4, 2022 and November 11, 2022. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall.

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11/17/22, 6:02 AM 84 13 22_RECALL 22V-XXX: TELEMATICS CONTROL UNIT about:blank 1/2 SIB 84 13 22 RECALL 22V-XXX: TELEMATICS CONTROL UNIT 2022-11-16 This Service Information Bulletin (Revision 1) replaces SI B84 13 22 dated November 2022. What’s New: Revision to Situation section Addition of Cause section Addition of Correction section Addition of Procedure section Addition of Claim Information Status Addition of Feedback section MODEL E-Series Model Description Production Date G70 7 Series Sedan, i7 xDrive60 Sedan Battery Electric Vehicle (BEV) July 4, 2022 – November 11, 2022 AFFECTED VEHICLES Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. Tomorrow, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 Sedan models that were produced between July 4, 2022 and November 11, 2022. The Recall Notice has been attached for further information. Sporadically, there is no vehicle position for navigation or emergency call available. No Check-Control-Message or indication of fault will display for the customer. CAUSE Global Satellite System Receiver in the Telematics Control Unit (WAVE-11) does not activate sporadically. CORRECTION Program the Telematics Control Unit (WAVE-11). PROCEDURE Program the Telematics Control Unit (WAVE-11) to I-Level G070-22-11-530, available with ISTA 4.38.3x on November 16, 2022. Connect the battery charger to the vehicle. Connect the programming system to the vehicle (ISTA 4). Determine measures plan. Accept and fully work through the measures plan with the control units to be programmed/encoded and enabled. Follow the rework list. Copyright ©2022 BMW of North America, Inc. 11/17/22, 6:02 AM 84 13 22_RECALL 22V-XXX: TELEMATICS CONTROL UNIT about:blank 2/2 Depending on the rework list, carry out a vehicle test and delete the fault memory if needed. After the programming has been fully completed, check functionality of the system. Note: ISTA will automatically reprogram and code all programmable control modules that do not have the latest software. Always connect a BMW-approved battery charger/power supply (SIB 04 23 10). For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical Documentation / Diagnostics and Programming / Programming Documentation. CLAIM INFORMATION When this Recall’s Special Defect Code and Labor Operation codes become available, this bulletin will be revised to include the corresponding claim submission information. FEEDBACK REGARDING THIS BULLETIN Technical Feedback To submit feedback for the technical topics of this bulletin: Submit your feedback in the rating box at the top of this bulletin Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf B841322 Recall Notice.pdf Copyright ©2022 BMW of North America, Inc. Attachment to B84 13 22 November 2022 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor RE: Recall 22V-xxx: Telematics Control Unit – B84 13 22 BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 models that were produced between July 4, 2022 and November 11, 2022. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall.

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From: Broadcast Messaging System To: DL-BMS_Message_Monitors Subject: BMW Recall 22V-xxx: Telematics Control Unit Date: Tuesday, November 15, 2022 12:15:51 PM Publish Date: From: Expiration Date: November 15, 2022 Technical Service November 29, 2022 DCSnet Message Urgent Subject: BMW Recall 22V-xxx: Telematics Control Unit BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 models that were produced between July 4, 2022 and November 11, 2022. Due to a software programming issue involving the Telematics Control Unit (TCU), in the event of a crash, the vehicle’s location may not be transmitted. This could delay emergency responders from locating the vehicle which could include injured vehicle occupants. The Recall Notice has been attached for further information. Software is being released today and the bulletin will be updated tomorrow, November 16, 2022. Sincerely, Technical Service Attachments: B841322 Recall Notice[1668532041415].pdf B841322[1668532041415].pdf B841322 Recall Notice[1668532041415].pdf B841322[1668532041415].pdf Recipients: BMW Passenger Cars, All Offering, All Region, All Areas, All Departments, All Personnel BMW i, All Offering, All Region, All Areas, All Departments, All Personnel BMW Passenger Cars, CC-All BMW i CC-All 11/15/22, 2:21 PM 84 13 22_RECALL 22V-XXX: TELEMATICS CONTROL UNIT about:blank 1/1 SIB 84 13 22 RECALL 22V-XXX: TELEMATICS CONTROL UNIT 2022-11-15 MODEL E-Series Model Description Production Date G70 7 Series Sedan, i7 xDrive60 Sedan Battery Electric Vehicle July 4, 2022 – November 11, 2022 AFFECTED VEHICLES Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. Tomorrow, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 models that were produced between July 4, 2022 and November 11, 2022. Due to a software programming issue involving the Telematics Control Unit (TCU), in the event of a crash, the vehicle’s location may not be transmitted. This could delay emergency responders from locating the vehicle which could include injured vehicle occupants. The Recall Notice has been attached for further information. Software is being released today and the bulletin will be updated tomorrow, November 16, 2022. Supporting Materials picture_as_pdf B841322 Recall Notice.pdf Copyright ©2022 BMW of North America, Inc. Attachment to B84 13 22 November 2022 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor RE: Recall 22V-xxx: Telematics Control Unit – B84 13 22 BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 models that were produced between July 4, 2022 and November 11, 2022. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-860 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : BMW of North America, LLC Submission Date : NOV 21, 2022 NHTSA Recall No. : 22V-860 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227 Westwood NJ 07675-1227 Company phone : 18005257417 Population : Number of potentially involved : 169 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 BMW 740i, 760i xDrive Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Approximately 116 vehicles were equipped with a Telematics Control Unit that may not have been programmed by the supplier according to specifications. Basis for recall population determination: Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component: The Telematics Control Unit may not have been programmed by the supplier according to specifications. Production Dates : SEP 08, 2022 – OCT 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-860 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 BMW i7 xDrive60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Approximately 53 vehicles were equipped with a Telematics Control Unit that may not have been programmed by the supplier according to specifications. Basis for recall population determination: Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component: The Telematics Control Unit may not have been programmed by the supplier according to specifications. Production Dates : SEP 08, 2022 – OCT 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Telematics Control Unit may not have been programmed by the supplier according to specifications. When an emergency call is activated (either manually, or automatically in case of a crash), the vehicle location information may not be transmitted to the emergency responder call center. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Even though the emergency call function (manual, and automatic in case of a crash) is functional, the vehicle location information may not be transmitted. If a vehicle occupant is not able to speak with an emergency responder call center agent, this could delay emergency responders from locating the vehicle, which could increase the risk for injured vehicle occupants. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-860 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Telematics Control Unit Component Description : Telematics Control Unit Component Part Number : 22-07-505 Supplier Identification : Component Manufacturer Name : Harman Automotive Systems Address : Becker-Goering-Strasse 161 Karlsbad Foreign States D-76307 Country : Germany Chronology : On July 6, 2022, BMW became aware of an incident involving a Model Year 2023 BMW 740i test vehicle in which the emergency call function was being evaluated during a road test. During the test, the vehicle location info was not able to be transmitted to the emergency responder call center. An engineering review was initiated. During August and September, preliminary information and analyses could not determine if the issue involved the telecommunications cellular network, the electrical architecture and programming of the test vehicle, supplier programming of the electronic control unit, and/or other factors. Further analyses were performed, and discussions with the supplier continued. In late September, information was received from a vehicle assembly plant that, during quality testing, a similar issue had occurred. During October, additional analyses were performed. Further results indicated that the issue was likely due to supplier programming of the respective electronic control unit. Vehicle assembly information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. On November 14, 2022, BMW decided to conduct a voluntary safety recall. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue. Part 573 Safety Recall Report 22V-860 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The Telematics Control Unit software will be updated. Owner notification is not necessary, as vehicles have not been retailed. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recall component: Telematics Control Unit – part number: 22-07-505 Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealer notification is expected to begin and end on November 21, 2022. Owner notification is not necessary as vehicles have not been retailed. Planned Dealer Notification Date : NOV 21, 2022 – NOV 21, 2022 Planned Owner Notification Date : NR – NR * NR – Not Reported

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1/17/23, 12:48 PM 84 13 22_RECALL 22V-860: TELEMATICS CONTROL UNIT about:blank 1/4 SIB 84 13 22 RECALL 22V-860: TELEMATICS CONTROL UNIT 2023-01-12 This Service Information Bulletin (Revision 3) replaces SI B84 13 22 dated November 2022. What’s New: Recall # added to SIB title Recall # added to Attachment ☐ THIS REPAIR IS MOBILE FRIENDLY MODEL E-Series Model Description Production Date G70 7 Series Sedan, i7 xDrive60 Sedan Battery Electric Vehicle (BEV) July 4, 2022 – November 11, 2022 AFFECTED VEHICLES Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. Tomorrow, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 Sedan models that were produced between July 4, 2022 and November 11, 2022. The Recall Notice has been attached for further information. Sporadically, there is no vehicle position for navigation or emergency call available. No Check-Control-Message or indication of fault will display for the customer. CAUSE Global Satellite System Receiver in the Telematics Control Unit (WAVE-11) does not activate sporadically. CORRECTION Program the Telematics Control Unit (WAVE-11). PROCEDURE Program the Telematics Control Unit (WAVE-11) to I-Level G070-22-11-530, available with ISTA 4.38.3x (released November 16, 2022). Connect the battery charger to the vehicle. Connect the programming system to the vehicle (ISTA 4). Determine measures plan. Accept and fully work through the measures plan with the control units to be programmed/encoded and enabled. Follow the rework list. Depending on the rework list, carry out a vehicle test and delete the fault memory if needed. After the programming has been fully completed, check functionality of the system. Copyright ©2023 BMW of North America, Inc. 1/17/23, 12:48 PM 84 13 22_RECALL 22V-860: TELEMATICS CONTROL UNIT about:blank 2/4 Note: ISTA will automatically reprogram and code all programmable control modules that do not have the latest software. Always connect a BMW-approved battery charger/power supply (SIB 04 23 10). For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical Documentation / Diagnostics and Programming / Programming Documentation. CLAIM INFORMATION During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time. Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the required I-level or higher. Please be sure to also perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin. As determined by the above, reimbursement for this Recall will be via normal claim entry utilizing the work package information below that applies. Defect Code: 0084210200 — Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop Work Pkg Labor Operation Description (Plus work) Labor Allowance # 1 00 73 733 Programming and encoding the vehicle control units, includes Carrying out vehicle test (00 00 556/61 21 528) 8 FRU Or: # 2 00 73 734 Programming and encoding the vehicle control units was performed in conjunction with another campaign/repair prior to or during this workshop visit (vehicle is already at the specified Target integration level or higher, no repair is necessary) 1 FRU Or: The vehicle arrives at your center and this Recall shows open (No other Main work will be performed or claimed during this workshop visit) Work Pkg Labor Operation Description (Main work) Labor Allowance # 3 00 73 152 Programming and encoding the vehicle control units, includes Carrying out vehicle test (00 00 006/61 21 528) 9 FRU Or: # 4 00 73 153 Programming and encoding the vehicle control units was performed in conjunction with another campaign/repair prior to this workshop visit (vehicle is already at the specified Target integration level or higher, no repair is necessary) 1 FRU Copyright ©2023 BMW of North America, Inc. 1/17/23, 12:48 PM 84 13 22_RECALL 22V-860: TELEMATICS CONTROL UNIT about:blank 3/4 Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit. Claim Repair Comments Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B84 13 22 WP 1), unless otherwise required by State law. Programming and Encoding – Vehicle Control Units (RO and Claim Comments Required) This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel. If one or more control modules fail during the reprogramming procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that apply. Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments. For covered repairs that address control module failures that occurred prior to performing this reprogramming procedure, claim this work with the Defect Code and labor operations (including the diagnosis that applies) in AIR that apply. Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law. Reimbursement of Prior Customer-Pay Repairs (TREAD Act) Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a reimbursement request for a qualifying prior customer-pay repair is not likely. However, if you do receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to your inquiry accordingly. FEEDBACK REGARDING THIS BULLETIN Technical Feedback To submit feedback for the technical topics of this bulletin: Submit your feedback in the rating box at the top of this bulletin Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf B841322 Recall Notice.pdf Copyright ©2023 BMW of North America, Inc. 1/17/23, 12:48 PM 84 13 22_RECALL 22V-860: TELEMATICS CONTROL UNIT about:blank 4/4 Copyright ©2023 BMW of North America, Inc. Attachment to B84 13 22 November 2022 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor RE: Recall 22V-860: Telematics Control Unit – B84 13 22 BMW AG is conducting a Voluntary Safety Recall (effective November 15, 2022) on a small number of Model Year 2023 BMW 7 Series and i7 models that were produced between July 4, 2022 and November 11, 2022. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall.

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SAMPLE BMW Company BMW of North America, LLC BMW Group Company Mailing Address PO Box 1227 Westwood NJ 07675- 1227 Telephone (888) 269-8362 Fax (201) 930-8362 E-mail CustomerRelations@ bmwusa.com Internet bmwusa.com IMPORTANT SAFETY RECALL This notice applies to your vehicle, Recall Campaign No. 22V-860: Electronic Control Unit – Emergency Call Dear BMW Owner / Lessee: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2023 BMW 7 Series and i7 vehicles. Our records indicate that you are the owner of a potentially affected vehicle. Why are we contacting you? We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment. Please visit www.bmwusa.com/dealer to locate your nearest BMW center. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. What could happen? The emergency call electronic control unit may not have been programmed by the supplier to specifications. When an emergency call is activated (either manually, or automatically in case of a crash), vehicle location information may not be transmitted to the emergency response call center. If a vehicle occupant is not able to speak with an emergency response call center agent, this could delay emergency responders from locating the vehicle, which could increase the risk for injured vehicle occupants. What will BMW do? The appropriate vehicle software will be updated for free, which could take about an hour. What if I am not the current owner of this vehicle? If you changed your address or sold the vehicle, you can let us know by visiting www.bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days. What if I have additional questions? For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations. If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153), or go to http://www.safercar.gov. Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times. Sincerely, BMW of North America, LLC Remedy is Available 1 . January 2023

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-860 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : BMW of North America, LLC Submission Date : JAN 10, 2023 NHTSA Recall No. : 22V-860 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227 Westwood NJ 07675-1227 Company phone : 18005257417 Population : Number of potentially involved : 169 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 BMW 740i, 760i xDrive Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Approximately 116 vehicles were equipped with a Telematics Control Unit that may not have been programmed by the supplier according to specifications. Basis for recall population determination: Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component: The Telematics Control Unit may not have been programmed by the supplier according to specifications. Production Dates : SEP 08, 2022 – OCT 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-860 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 BMW i7 xDrive60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : Approximately 53 vehicles were equipped with a Telematics Control Unit that may not have been programmed by the supplier according to specifications. Basis for recall population determination: Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component: The Telematics Control Unit may not have been programmed by the supplier according to specifications. Production Dates : SEP 08, 2022 – OCT 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Telematics Control Unit may not have been programmed by the supplier according to specifications. When an emergency call is activated (either manually, or automatically in case of a crash), the vehicle location information may not be transmitted to the emergency responder call center. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Even though the emergency call function (manual, and automatic in case of a crash) is functional, the vehicle location information may not be transmitted. If a vehicle occupant is not able to speak with an emergency responder call center agent, this could delay emergency responders from locating the vehicle, which could increase the risk for injured vehicle occupants. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-860 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Telematics Control Unit Component Description : Telematics Control Unit Component Part Number : 22-07-505 Supplier Identification : Component Manufacturer Name : Harman Automotive Systems Address : Becker-Goering-Strasse 161 Karlsbad Foreign States D-76307 Country : Germany Chronology : On July 6, 2022, BMW became aware of an incident involving a Model Year 2023 BMW 740i test vehicle in which the emergency call function was being evaluated during a road test. During the test, the vehicle location info was not able to be transmitted to the emergency responder call center. An engineering review was initiated. During August and September, preliminary information and analyses could not determine if the issue involved the telecommunications cellular network, the electrical architecture and programming of the test vehicle, supplier programming of the electronic control unit, and/or other factors. Further analyses were performed, and discussions with the supplier continued. In late September, information was received from a vehicle assembly plant that, during quality testing, a similar issue had occurred. During October, additional analyses were performed. Further results indicated that the issue was likely due to supplier programming of the respective electronic control unit. Vehicle assembly information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. On November 14, 2022, BMW decided to conduct a voluntary safety recall. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue. Part 573 Safety Recall Report 22V-860 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The Telematics Control Unit software will be updated. Upon further review it has been determined that several owner vehicles were affected and, therefore, owners will be notified by First Class mail, advising them of the recall and to schedule an appointment with an authorized BMW dealer to have the remedy performed for free. If this condition were to occur to a potentially affected vehicle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recall component: Telematics Control Unit – part number: 22-07-505 Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealer notification is expected to begin and end on November 21, 2022. Owner notification is expected to begin and end on January 13, 2023. Planned Dealer Notification Date : NOV 21, 2022 – NOV 21, 2022 Planned Owner Notification Date : JAN 13, 2023 – JAN 13, 2023 * NR – Not Reported

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