Exhaust Gas Recirculation (EGR) Cooler – 2015-2017 BMW X3

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10/28/22, 4:56 PM 11 11 21_RECALL 21V-907: EXHAUST GAS RECIRCULATION (EGR) COOLER – N47T LOW TEMPERATURE about:blank 1/5 SIB 11 11 21 RECALL 21V-907: EXHAUST GAS RECIRCULATION (EGR) COOLER – N47T LOW TEMPERATURE 2022-10-26 This Service Information Bulletin (Revision 3) replaces SI B11 11 21 dated October 2022. What’s New: Procedure updated Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop. MODEL E-Series Model Description Production Date Affected Engine Type F25 X3 Sports Activity Vehicle February 17, 2014 – December 21, 2016 N47T AFFECTED VEHICLES Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry. SITUATION BMW AG is conducting a Voluntary Safety Recall (effective November 18, 2021) on certain Model Year 2013 – 2018 BMW vehicles with the N47T diesel engine that were produced between February 17, 2014 and December 21, 2016. Please note that most of these vehicles were subject to the 2018 voluntary safety recall 18V-755. These vehicles, and an additional population, are subject to this new 2021 recall, and will receive an updated EGR cooler. Over time, the Exhaust Gas Recirculation (EGR) system’s cooler could internally leak cooling fluid. If the fluid combines with diesel engine soot particles, this could damage the engine intake manifold, and increase the risk of a fire. CORRECTION Replace the EGR cooler and clean the EGR intake pipe Perform an air intake system integrity test through ISTA and based off the results of the test plan, replace the intake manifold (if test failed) Register the new EGR cooler through ISTA PROCEDURE See attachment B11 11 21 Replace EGR Cooler. NOTE: For vehicles with a “red X” for remedy status and the vehicle is down (failed manifold and cooler): Run a vehicle test and applicable test plans and submit a TSARA Powertrain Case with necessary documentation (photos and test plans). The case will be reviewed and if approved, then submit a Recall IDS Ticket with the approved Case number. PARTS INFORMATION Copyright ©2022 BMW of North America, Inc. 10/28/22, 4:56 PM 11 11 21_RECALL 21V-907: EXHAUST GAS RECIRCULATION (EGR) COOLER – N47T LOW TEMPERATURE about:blank 2/5 Please monitor the Parts Matrix for important updates to the parts ordering procedure. Only use and invoice the part numbers below that apply. Part Number Description Quantity 11 71 7 822 346 Exhaust gas cooler low temperature 1 11 71 8 490 640 EGR small parts set 1 11 71 7 799 853 Pipe union 2 61 13 1 369 832 Line clip for vacuum hose 1 11 61 8 583 456 O-ring of exhaust-gas recirculation pipe 1 11 14 8 490 570 Front acoustic cover (for exhaust gas recirculation cooler) 1 11 53 7 827 841 Coolant hose with temperature sensor 1 11 63 1 716 971 Hose clamp 2 Sublet – Bulk Part Numbers Part Number Description Quantity 11 65 8 595 650 Vacuum hose (40 cm) – (one hose is enough for 2 vehicles) Supported sublet up to $35 as needed 82 14 1 467 704 BMW Antifreeze/Coolant (F25 – 1.1 gallons, concentrate) Supported sublet up to $70 as needed Intake manifold (if required) Part Number Description Quantity 11 61 8 514 771 Intake pipe with air flap control 1 13 62 7 804 742 Boost pressure sensor 1 Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time use screws, nuts, and seals, which must be replaced or installed according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalog, or other approved BMW resources, according to the respective vehicle type. Invoiced these items separately under the Recall repair Defect Code listed in this bulletin. CLAIM INFORMATION Reimbursement for this Recall will be via normal claim entry utilizing the relevant work package, the applicable additional work labor operations and the part numbers listed above that apply. Plus work (+) The vehicle is already in the workshop Main work The vehicle arrives for this Recall, no other Main work will be performed/ claimed during this workshop visit Only one Main labor operation can be claimed per workshop repair visit. Defect Code: 0011300600 F25 Replacing exhaust gas recirculation cooler (low temperature) Refer to AIR for the corresponding flat rate unit (FRU) allowances. Copyright ©2022 BMW of North America, Inc. 10/28/22, 4:56 PM 11 11 21_RECALL 21V-907: EXHAUST GAS RECIRCULATION (EGR) COOLER – N47T LOW TEMPERATURE about:blank 3/5 Work Pkg Labor Operation Description Labor Allowance # 1 00 71 846 Replacing exhaust gas recirculation cooler including exhaust gas recirculation valve (Plus work) (Additional work below) Refer to AIR Or: # 2 00 71 851 Vehicle was already taken care of through another repair or Technical Campaign (Plus work) (No repair necessary) 1 FRU Or: # 3 00 71 303 Replacing exhaust gas recirculation cooler including exhaust gas recirculation valve (Main work) (Additional work below) Refer to AIR Or: # 4 00 71 304 Vehicle was already taken care of through another repair or Technical Campaign (Main work) (No repair necessary) 1 FRU And, as applicable: Additional Work with Labor Operation 00 71 846 (WP 1) or 00 71 303 (WP 3) Labor Operation Description Labor Allowance 00 71 847 Additional work: Carry out the function test of the pressure sensors 3 FRU And: 00 71 848 Additional work: Enter the component identification of the new exhaust gas recirculation cooler in the tester 1 FRU And: 00 71 849 Additional work: Cleaning the exhaust gas recirculation pipe (not to be used when replacing the intake system – 00 71 850) 2 FRU Or, if necessary: 00 71 850 Additional work: Replace the intake system Refer to AIR And, if necessary: 00 71 937 Additional work: Replacing the coolant hose on the exhaust gas recirculation cooler including the temperature sensor 1 FRU Claim Repair Comments Reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B11 11 21 WP 1), unless otherwise required by State law. For work package #1 and #3, also explain the additional work that was performed and claimed. Sublet – Bulk Materials (RO and Claim Comments Required) Sublet Code 4 Up to $105.00 Reimbursement for the repair-related bulk materials as noted above (Do not use the BMW part numbers for claim submission) Copyright ©2022 BMW of North America, Inc. 10/28/22, 4:56 PM 11 11 21_RECALL 21V-907: EXHAUST GAS RECIRCULATION (EGR) COOLER – N47T LOW TEMPERATURE about:blank 4/5 Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part numbers) is at the dealer net price amount for the quantity used plus your center’s handling. BMW Antifreeze/Coolant: Claim the corresponding sublet dollar amount for the quantity needed to replace what was drained. The one-gallon concentrate part number quantity is at a 50/50 coolant/water solution. Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section. And, if applicable: Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required) This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows: Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section. Please refer to SI B01 29 16 for additional information. TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs Please note: Most of these vehicles were previously subject to the 2018 voluntary safety recall 18V-755 (B11 17 18) and the corresponding EGR cooler Extended Limited Warranty coverage (B01 05 20). BMW of North America, LLC will reimburse qualifying customer-pay repairs to address the issue described in this Service Information Bulletin that were performed prior to the release of this Recall. Customer arrives with an Affected Vehicle to your workshop Perform the open Recall repair outlined in this bulletin, and if the prior repair qualifies (see below), submit for both the Recall repair and for the customer-pay reimbursement as separate repair order line items with the Defect Code that applies. Or the: Customer only presents your center with a customer-pay invoice for the prior repair If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only. Customer-pay Invoice Review and Reimbursement Procedure Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) is for a repair that addresses the issue described in this Recall Service Information bulletin. If this prior repair qualifies, reimburse the customer (labor and parts). Submit for this customer-paid repair expense under Defect Code 85 99 00 12 NA, as follows: Sublet Code 3 Dollar amount (with no additional no markup) Comment: Recall 21V-907: Exhaust Gas Recirculation (EGR) Cooler – N47T Low Temperature – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair Copyright ©2022 BMW of North America, Inc. 10/28/22, 4:56 PM 11 11 21_RECALL 21V-907: EXHAUST GAS RECIRCULATION (EGR) COOLER – N47T LOW TEMPERATURE about:blank 5/5 Explain and itemize the claimed sublet amount on the repair and in the claim comments. Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process. Repairs that do not qualify for Reimbursement This includes repairs performed on non-affected vehicles, and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that were performed using non-genuine BMW parts and/or used passenger car or light truck parts. This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 12 NA, will not close the Open Safety Recall on the vehicle. FEEDBACK REGARDING THIS BULLETIN Technical Feedback To submit feedback for the technical topics of this bulletin: Submit your feedback in the rating box at the top of this bulletin Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf B11 11 21 Replace EGR Cooler.pdf picture_as_pdf B111121_21V-907-VariousModels-Diesel-EGR-Cooler-(FAQ)-(4Feb2022).pdf picture_as_pdf B111121 Recall Notice.pdf Copyright ©2022 BMW of North America, Inc. Attachment to B11 11 21 November 2021 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor RE: Recall 21V-907: Exhaust Gas Recirculation (EGR) Cooler – N47T Low Temperature Bulletin: B11 11 21 BMW AG is conducting a Voluntary Safety Recall (effective November 18, 2021) on certain Model Year 2015 – 2017 BMW vehicles with the N47T diesel engine that were produced between February 17, 2014 and December 21, 2016. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall. 1 Attachment 1 to SI B11 11 21 September, 2022 RECALL 21V-907: EXHAUST GAS RECIRCULATION (EGR) COOLER – N47T LOW TEMPERATURE PROCEDURE 1: REPLACE THE EGR COOLER Record or take a photo of the following numbers on the new EGR cooler (1, 2 and 3). These numbers will be required later to register the new cooler in ISTA. 1. Production date [YY-MM-DD] 2. Revision index 3. Serial number NOTE: There are additional steps required while following the repair instruction Replace the EGR cooler following Repair Instruction 11 71 100 Removing and installing/renewing exhaust-gas recirculation cooler (N47D20 K/U/O/T 1). • When the old EGR cooler is removed: • Remove the EGR pipe from the intake venturi pipe (replace O-ring (2) and gasket (3). • Inspect and clean (if needed) the EGR pipe. Wear protective equipment (eyes and hands) and clean out the excessive carbon using a degreasing agent and a brush (suitable brushes can be found in wheel brush kit 83 19 2 298 237). • Reinstall the EGR pipe with new gasket and O-ring before installing the new EGR cooler. • Install the new EGR cooler following the repair instructions. • Replace the coolant line with temperature sensor 11 53 7 827 841 2 • Inspect highlighted screws before reusing. • Replace the screws if they do not have the 10mm spacer (1). Use PN 07 14 9 886 429 (included in parts kit 11 71 8 490 650). • Replace the vacuum hose PN 11 65 8 595 650 (enough hose for two repairs) from the changeover valve to the bypass flap on the cooler (measure the new hose and cut according to the old hose) • The acoustic cover will be replaced with PN 11 14 8 490 570 (if an acoustic covered was installed) PROCEDURE 2: CHECKING THE INTAKE MANIFOLD Perform a vehicle test using ISTA. Using the following path, check the intake manifold: • Vehicle Management/Troubleshooting/Function Structure: • Powertrain • Digital Diesel Electronics • Air Mass System • Charging Pressure Control • Charge Air Pressure Sensor • ABL Boost Pressure Sensor Follow the test steps to perform a functional test of the boost pressure sensor. 3 Replace the intake manifold if the test results in “The measured values were not OK”. Follow Repair Instruction 11 61 550 Removing and installing/renewing the intake plenum (N47D20 K/U/O/T 1). No further repairs are required if the test results in “The measured values were OK”. PROCEDURE 3: REGISTERING THE NEW EGR COOLER Using the following path in ISTA: • Vehicle Management/Troubleshooting/Function Structure: • Powertrain • Digital Diesel Electronics • Exhaust gas retreatment • Component marking of exhaust-gas recirculation cooler • ABL Component marking of exhaust-gas recirculation cooler Follow the test steps to register the EGR cooler (numbers taken off new cooler) Attachment to B11 11 21 February 2022 Exhaust Gas Recirculation (EGR) Cooler Safety Recall 21V-907 Model Year 2013-2018 BMW Models w/Diesel Engines Diesel Engines (4-cyl. – N47 / 6-cyl. – N57) Last updated: February 4, 2022 Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? Certain Model Year 2013-2018 BMW vehicles with a 4-cylinder (“N47”) or 6-cylinder (“N57”) diesel engine in the US are potentially affected. Q2. What is the specific issue? The issue involves the Exhaust Gas Recirculation (EGR) system which contains an integrated cooling component (“Cooler”). Over time, a leak of cooling fluid (glycol), could develop in the EGR Cooler. Q3. What can happen as a result of this issue? If cooling fluid leaks in the EGR Cooler, and combines with typical diesel engine soot deposits while the temperature is high (which is normal), this could create smoldering particles. In very rare cases, these particles could contact the engine intake manifold and cause damage by creating small holes in the manifold due to melting. In extremely rare cases, due to the holes in the manifold, this could increase the risk of a fire. Q4. If I had a similar Safety Recall performed previously, will I need to have this Safety Recall performed? Why? Yes. Your vehicle will need to have the 2021 Safety Recall performed as the EGR Cooler will be replaced with an improved version. Q5. Are BMW Group models, which are not Diesel, affected? Why not? No. They are not affected because they have a different engine design. Q6. How did BMW Group become aware of this issue? BMW Group became aware of this issue through its quality control procedures. Q7. Can I determine if this issue exists in my vehicle? While it’s highly unlikely that this issue will occur, if your vehicle has an unpleasant odor, i.e., an odor of exhaust gas and you hear an unusual noise from the engine compartment, your vehicle may be experiencing this issue. In rare cases, you may see smoke from the engine. Q8. What should I do if I notice this condition in my vehicle? If this condition occurs, pull off the road to a safe location away from traffic, and switch off the engine. Do not open the hood. All occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive your vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center. You may be responsible to pay for the tow if you no longer have coverage and reimbursement will be considered should the issue be confirmed to be related to this recall. Should your vehicle need the EGR cooler replaced before the new updated parts are available, the current EGR cooler can be installed as an interim solution. Q9. Can I continue to drive my vehicle (before I get my vehicle repaired)? Yes. The likelihood of this issue occurring to your vehicle is extremely low. However, when you receive a letter asking you to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible. Q10. How will I be informed of this Safety Recall? Owners of potentially affected vehicles will receive a letter in January via first class mail advising them of this Safety Recall. When parts become available, they will receive another letter, requesting they schedule an appointment with an authorized BMW center as soon as possible to have this Safety Recall performed. For the Attachment to B11 11 21 February 2022 Exhaust Gas Recirculation (EGR) Cooler Safety Recall 21V-907 Model Year 2013-2018 BMW Models w/Diesel Engines Diesel Engines (4-cyl. – N47 / 6-cyl. – N57) Last updated: February 4, 2022 latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information. To ensure BMW has your recent contact and vehicle information, owners should visit bmwusa.com/recall and click on “Manage recall notices and contact information”. Q11. How will my vehicle be repaired? The EGR Cooler will be replaced with an improved version. If it is determined that the EGR Cooler has leaked, the engine intake manifold will also be replaced. Q12. Is a loaner vehicle, or alternate transportation available? Your dealer can provide you with a loaner vehicle during the service appointment. Q13. How long will the repair take? Depending upon the repair, and the specific model, this could take up to several hours to perform. Q14. Do I have to wait for my letter to have my vehicle serviced? Yes. We are in the process of implementing this Safety Recall campaign to ensure that the necessary parts are at the BMW centers. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. Q15. I see a reference to the “TREAD Act Customer Reimbursement Plan” in my customer letter. Can you explain what that is about? Am I eligible for reimbursement? If you have already had this repair performed at your own expense, you may be eligible for reimbursement of certain expenses that you incurred. Please visit bmwusa.com/recall and click on “Reimbursement for Prior Customer Pay Repairs Related to a Safety Recall (TREAD Act)”.

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