Rearview Camera Image – 2019-2022 Rolls-Royce Phantom

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m{ Dealer Principal General Manager Sales Manager Service Manager Parts Manager Marketing Finance Source: Aftersales Name: Replaces: A 11202103 Date: November 15, 2021 Title: Supersedes n/a Bulletin#: A 11202104 U Phone#: Group: n/a Email Aftersales Bulletin 00 513605 00 – Recall, Central Information Display (CID) Mechanism Programming USA – TECHNICAL CAMPAIGN (SAFETY RECALL 2lV.855) – Complete as soon as possible, using all available means to recall the vehicle for correction PLEASE BE REMINDED THAT IT IS A VIOLATION OF FEDERAL LAW FOR YOU TO SELL, LEASE OR DELIVER ANY VEHICLE COVERED BY THIS NOTIFICATION UNTIL THE DELIVERY STOP REPAIR HAS BEEN PERFORMED. THIS MEANS THAT DEALERS MAY NOT LEGALLY DELIVER NEW MOTOR VEHICLES TO A CONSUMER UNTIL IT IS FIXED OR USE/SELL REPLACEMENT EQUIPMENT /PARTS SUBJECT TO A DELIVERY STOP. NOTE ALSO THAT SUBSTANTIAL CIVIL PENAL Tl ES APPLY TO VIOLATIONS OF TH IS LAW. ALSO, YOU SHOULD NOT SELL, LEASE OR DELIVER ANY PROVENANCE (CPO) OR USED VEHICLES SUBJECT TO A DELIVERY STOP UNTIL THE REPAIR IS COMPLETED. Affected Vehicles This technical campaign affects Phantom (RR11/ RR12) models produced from built between 07/07/2017 and 09/23/2021. Situation The vehicles have been identified as having a potential issue concerning the Central Information Display (CID) mechanism. In some circumstances the CID mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rear-view camera image not being visible. The condition has been rectified with vehicle software version Sl5A-21-ll-530, which is included in ISTA 4.32.3x available from November 12th 2021. © 2021, Rolls-Royce Motor Cars NA, LLC. The contents of this document are confidential and should not be shared with third parties for distribution. Published date November 15, 2021 Procedure Page 2 of 4 A 11 202104 A technical campaign has been launched to ensure that all vehicles have the check/repair completed. Dealer personnel should use ISPA (Integrated Service Processes Application), S-Gate “Campaigns for Vehicle” or via Aftersales Information Research (AIR) to check whether a vehicle requires this technical campaign. Please see bulletin AlO 2016 (Recall/ Technical Campaign Check) for details. Check the current vehicle integration level using AIR: \/ehide echn ca camp,, gns VIN-based goodv,,1 Speaa ‘orm,mon S ce co tracts I :orma o on ‘au’ts workshop/$ … avigao p Veh,c.e de:,.1s Op al eou P’T’e : Con l t so\ rare rs on Ve ce :ones 1/ehide ROLLS ROYCE Phantom, 420KW Development code Colour Actual integration level Start of wananty Vehicle I-stage at or greater than Sl5A-21-ll-530: No further action is required. RR11 black S1 SA-21-11 -530 19 July 2019 Vehicle I-stage at version below SlSA-21-11-530: Update vehicle using the latest version of ISTA programming data (4.32.3x or higher): l. Check that ISTA is at the correct version BEFORE programming the vehicle, the ISTA application should be 4.32.3x or higher. This information can be seen on the information tab of ISTA launcher. © 2021, Rolls-Royce Motor Cars NA, LLC. The contents of this document are confidential and should not be shared with third parties for distribution. Published elate Novembe, 15, 2021 ISTA Launcher 1.29.24.1119 Update configuration 11ST A application ISTA databases de-DE en-GB Programming data I lnfonnation l Basic version of logistics data ICOM finnware ICOM Next finnware ISTA Teleservice ISTA Launcher Uninslal programming data 4.32.36 .24249 4.32.33 • 4.32.33 4.32.33 4.32.32 4.32.32 03-1!Kl4 03-1!K>6 not available 1.29.24.1119 Repaa-the inslalalion 2. Connect the battery charger/power supply to the vehicle. Uninslall lSTA Pcige 2. oi ·’I /\ 112.021 OL 3. Connect ICO M and ca ny out an 1ST A/D session ,md rna kc sure the vch icle is fault free and rc;:idy for programming. 4. Select vehicle- rnanilgcmcnt -> sofuvarc updtitc. 5. Determine rneasures plan. 6. Check the measures plan to be sure that the vehicle will be updated co I-Level Sl5A-21-ll-530 or later. 7. Accept and fully work through the mc;:isures plan for the vehicle control units to be processed. 8. Check the final report to n,ake sure the vehicle I-Level has been updated to Sl5A-2l-ll-530 or later. 9. Check till fault memories and perform all ncccssil1y initiali7ations and calibrations after progrtirnming and clear down any remaining I au IL enu ies . ..; ~ ?:::;;; ; l{(,11.~.- •.•J}’::(· M•::t:::r ~:a·.~ I\.A, IC. -1 •:; ct·.-rm ‘l7’~ d r •j,~ :•t·.-t·. m;~ ·r ,., … ·. t·(l ··=,·.,;•·:-:ii ;.;nd ,~h•:~11 :· nt;t be· ,,h;tr:;d -.-;ith rhi ·d ‘l;ni,. ··!> =or d s:-‘”i:l. – ,.,n. Published date November 15, 2021 Parts Information No parts required Warranty Information Claims are subject to current Warranty terms. Defect Code Labor Code 00 62 784* 00 62 782* 00 99 000* 00 5136 05 00 Description Program/code the control units Programming and encoding charged through a different campaign or repair Job time without allowance for/maintenance *Only use one of the above codes. Contact Labor 8 FRU lFRU lFRU Notes Use as program flat rate Use as associated repair time only to close off the Campaign Use to close off Campaign (for vehicles that already have the correct I-Step) If you have further questions, please contact your Regional Aftersales Manager (RAM). © 2021, Rolls-Royce Motor Cars NA, LLC. The contents of this document are confidential and should not be shared with third parties for distribution. Page 4 of 4 A 11 202104

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SAMPLE IMPORTANT SAFETY RECALL This notice applies to your vehicle, ~ Recall Campaign No. 21V-855: Central Information Display Mechanism December 2021 Dear Rolls-Royce Owner/ Lessee: Remedy is Available This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Rolls-Royce Motor Cars Ltd. has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2018-2022 Rolls-Royce Phantom motor cars. Our records indicate that you are the owner of a potentially affected motor car. Why are we contaaing you? We are pleased to inform you that we are ready to perform this recall. We kindly request that you contact your authorized RollsRoyce Motor Cars dealer to arrange an appointment to have this important update performed as soon as possible. What could happen? When unlocking and/or entering your motor car, the Central Information Display (CID) may not raise to the upmost position. As a result, when placing the transmission in reverse, the rear-view camera image may not be completely visible, which could increase the risk of injury for persons behind your motor car. When reversing, please visually check, without the rear-view camera, for persons behind your motor car. If your motor car is equipped with a Park Distance Control (PDC) system, it may audibly alert you to persons behind your motor car when reversing. If you are not the only driver of this motor car, please advise all other drivers and passengers of this important information. What will Rolls-Royce do? Your motor car will receive a software update free of charge which could take several hours. There may be some options to help overcome the inconvenience of bringing your motor car in for service, if needed. Please contact your local Rolls-Royce Motor Cars dealer to check what may be available. What if I am not the current owner of this motor car? If you are no longer the owner of this motor car, please use the enclosed postage-paid postcard to provide us with the name and address of the new owner. If you are a motor car lessor, Federal Regulations require you to forward this notice to your lessee within ten days. What if I have additional questions? Should you have any questions about this recall, please contact your authorized Rolls-Royce Motor Cars dealer. If you need additional assistance, please contact Rolls-Royce Motor Cars Customer Relations and Services at l-866-230-4956 or at [email protected]. If your Rolls-Royce Motor Cars dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at l-888-327-4236 (TTY: l-800-424-9153), or go to http://www.safercar.gov. Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times. Sincerely, Rolls-Royce Motor Cars NA, LLC ROLLS-ROYCE MOTOR CARS © 2021, Rolls-Royce Motor Cars NA, LLC. The contents of this document are confidential and should not be shared with third parties for distribution.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-855 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : BMW of North America, LLC Submission Date : NOV 08, 2021 NHTSA Recall No. : 21V-855 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227 Westwood NJ 07675-1227 Company phone : 18005257417 Population : Number of potentially involved : 442 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2022 Rolls-Royce Phantom Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Approximately 442 vehicles may have been produced with software that, when the vehicle is unlocked and/or the driver’s door is opened, the Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rearview camera image not being visible. Basis for recall population determination: Vehicle assembly information was used to determine the production dates potentially affected vehicles. Recall component difference to non-recall component: The Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rearview camera image not being visible. Production Dates : SEP 14, 2017 – OCT 07, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : This safety recall involves the vehicle’s central information display mechanism. When the vehicle is unlocked and/or the driver’s door is opened the Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. Therefore, when the driver starts the vehicle, and then places the transmission in reverse “R”, it could result in the rearview camera image not being visible. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 21V-855 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : When placing the transmission in reverse, the rearview camera image may not be completely visible, which could increase the risk of injury for persons behind the vehicle. This should prompt the driver to visually check, without the use of the rearview camera, for persons behind the vehicle when reversing. Description of the Cause : Existing operating software can overstress the CID mechanism caused by excessive unnecessary opening requests from coach door module (CDM). Identification of Any Warning that can Occur : The Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This should serve as a warning to the driver. Furthermore, affected vehicles are equipped with a Park Distance Control (PDC) system which alerts drivers audibly to persons / objects behind the vehicle. Involved Components : Component Name 1 : CID Control Software Component Description : CID Control Software Component Part Number : S25A-21-11-525 and earlier versions Supplier Identification : Component Manufacturer Name : Rolls-Royce Motor Cars, Ltd. Address : NR NR Country : NR Chronology : In June 2020, a complaint was received pertaining to a Model Year 2020 US-specific Rolls-Royce Phantom regarding the Central Information Display (CID). The complaint indicated that the CID mechanism did not raise the CID to the full position and, therefore, it could affect the rearview camera image. Although the case was reviewed, it appeared to be an isolated incident at that time. Through ongoing quality analysis, additional complaints were received from the field. In October 2020, an engineering review was initiated. Testing and analyses were performed in an attempt to replicate the condition observed in the field. Additional Part 573 Safety Recall Report 21V-855 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 efforts were conducted to evaluate and compare the existing software to certain modifications. Through these efforts, it was found that the operating software could cause the overstress condition in the CID mechanism. Vehicle assembly information was reviewed to determine the number and production dates of potentially affected vehicles. On October 27, 2021, BMW Group decided to conduct a voluntary safety recall. BMW Group has not received any reports, nor is BMW Group otherwise aware, of any accidents or injuries related to this issue. Description of Remedy : Description of Remedy Program : Potentially affected vehicles will receive a software update. Owners will be notified by First Class mail and instructed to take their vehicle to an authorized Rolls-Royce Motor Cars dealer to have the remedy performed for free. If this condition were to occur to a potentially affected vehicle prior to this recall, the remedy would be covered by the Rolls- Royce New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recall component: Central Information Display control software – pre S15A-21-11-525 Remedy component: Central Information Display control software – S15A-21-11-525 and higher Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Recall notification to dealers is planned to begin and end on November 08, 2021. Recall notification to owners is planned to begin and end on December 27, 2021. Planned Dealer Notification Date : NOV 08, 2021 – NOV 08, 2021 Planned Owner Notification Date : DEC 27, 2021 – DEC 27, 2021 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-855 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : BMW of North America, LLC Submission Date : NOV 03, 2021 NHTSA Recall No. : 21V-855 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227 Westwood NJ 07675-1227 Company phone : 18005257417 Population : Number of potentially involved : 442 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2022 Rolls-Royce Phantom Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Approximately 442 vehicles may have been produced with software that, when the vehicle is unlocked and/or the driver’s door is opened, the Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rearview camera image not being visible. Basis for recall population determination: Vehicle assembly information was used to determine the production dates potentially affected vehicles. Recall component difference to non-recall component: The Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rearview camera image not being visible. Production Dates : SEP 14, 2017 – OCT 07, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : This safety recall involves the vehicle’s central information display mechanism. When the vehicle is unlocked and/or the driver’s door is opened the Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. Therefore, when the driver starts the vehicle, and then places the transmission in reverse “R”, it could result in the rearview camera image not being visible. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 21V-855 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : When placing the transmission in reverse, the rearview camera image may not be completely visible, which could increase the risk for persons and/or objects behind the vehicle. This should prompt the driver to visually check, without the use of the rearview camera, for objects behind the vehicle when reversing. Furthermore, affected vehicles are equipped with a Park Distance Control (PDC) system which alerts drivers audibly to objects behind the vehicle. Description of the Cause : Existing operating software can overstress the CID mechanism caused by excessive unnecessary opening requests from coach door module (CDM). Identification of Any Warning that can Occur : The Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This should serve as a warning to the driver. Involved Components : Component Name 1 : CID Control Software Component Description : CID Control Software Component Part Number : S25A-21-11-525 and earlier versions Supplier Identification : Component Manufacturer Name : Rolls-Royce Motor Cars, Ltd. Address : NR NR Country : NR Chronology : In June 2020, a complaint was received pertaining to a Model Year 2020 US-specific Rolls-Royce Phantom regarding the Central Information Display (CID). The complaint indicated that the CID mechanism did not raise the CID to the full position and, therefore, it could affect the rearview camera image. Although the case was reviewed, it appeared to be an isolated incident at that time. Through ongoing quality analysis, additional complaints were received from the field. In October 2020, an engineering review was initiated. Testing and analyses were performed in an attempt to replicate the condition observed in the field. Additional Part 573 Safety Recall Report 21V-855 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 efforts were conducted to evaluate and compare the existing software to certain modifications. Through these efforts, it was found that the operating software could cause the overstress condition in the CID mechanism. Vehicle assembly information was reviewed to determine the number and production dates of potentially affected vehicles. On October 27, 2021, BMW Group decided to conduct a voluntary safety recall. BMW Group has not received any reports, nor is BMW Group otherwise aware, of any accidents or injuries related to this issue. Description of Remedy : Description of Remedy Program : Potentially affected vehicles will receive a software update. Owners will be notified by First Class mail and instructed to take their vehicle to an authorized Rolls-Royce Motor Cars dealer to have the remedy performed for free. If this condition were to occur to a potentially affected vehicle prior to this recall, the remedy would be covered by the Rolls- Royce New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recall component: Central Information Display control software – pre S15A-21-11-525 Remedy component: Central Information Display control software – S15A-21-11-525 and higher Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Recall notification to dealers is planned to begin and end on November 08, 2021. Recall notification to owners is planned to begin and end on December 27, 2021. Planned Dealer Notification Date : NOV 08, 2021 – NOV 08, 2021 Planned Owner Notification Date : DEC 27, 2021 – DEC 27, 2021 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-855 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : BMW of North America, LLC Submission Date : NOV 08, 2021 NHTSA Recall No. : 21V-855 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227 Westwood NJ 07675-1227 Company phone : 18005257417 Population : Number of potentially involved : 442 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2022 Rolls-Royce Phantom Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Approximately 442 vehicles may have been produced with software that, when the vehicle is unlocked and/or the driver’s door is opened, the Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rearview camera image not being visible. Basis for recall population determination: Vehicle assembly information was used to determine the production dates potentially affected vehicles. Recall component difference to non-recall component: The Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This could result in the rearview camera image not being visible. Production Dates : SEP 14, 2017 – OCT 07, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : This safety recall involves the vehicle’s central information display mechanism. When the vehicle is unlocked and/or the driver’s door is opened the Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. Therefore, when the driver starts the vehicle, and then places the transmission in reverse “R”, it could result in the rearview camera image not being visible. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 21V-855 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : When placing the transmission in reverse, the rearview camera image may not be completely visible, which could increase the risk of injury for persons behind the vehicle. This should prompt the driver to visually check, without the use of the rearview camera, for persons behind the vehicle when reversing. Description of the Cause : Existing operating software can overstress the CID mechanism caused by excessive unnecessary opening requests from coach door module (CDM). Identification of Any Warning that can Occur : The Central Information Display (CID) mechanism may not operate correctly, leading to the CID not raising to the correct position. This should serve as a warning to the driver. Furthermore, affected vehicles are equipped with a Park Distance Control (PDC) system which alerts drivers audibly to persons / objects behind the vehicle. Involved Components : Component Name 1 : CID Control Software Component Description : CID Control Software Component Part Number : S25A-21-11-525 and earlier versions Supplier Identification : Component Manufacturer Name : Rolls-Royce Motor Cars, Ltd. Address : NR NR Country : NR Chronology : In June 2020, a complaint was received pertaining to a Model Year 2020 US-specific Rolls-Royce Phantom regarding the Central Information Display (CID). The complaint indicated that the CID mechanism did not raise the CID to the full position and, therefore, it could affect the rearview camera image. Although the case was reviewed, it appeared to be an isolated incident at that time. Through ongoing quality analysis, additional complaints were received from the field. In October 2020, an engineering review was initiated. Testing and analyses were performed in an attempt to replicate the condition observed in the field. Additional Part 573 Safety Recall Report 21V-855 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 efforts were conducted to evaluate and compare the existing software to certain modifications. Through these efforts, it was found that the operating software could cause the overstress condition in the CID mechanism. Vehicle assembly information was reviewed to determine the number and production dates of potentially affected vehicles. On October 27, 2021, BMW Group decided to conduct a voluntary safety recall. BMW Group has not received any reports, nor is BMW Group otherwise aware, of any accidents or injuries related to this issue. Description of Remedy : Description of Remedy Program : Potentially affected vehicles will receive a software update. Owners will be notified by First Class mail and instructed to take their vehicle to an authorized Rolls-Royce Motor Cars dealer to have the remedy performed for free. If this condition were to occur to a potentially affected vehicle prior to this recall, the remedy would be covered by the Rolls- Royce New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recall component: Central Information Display control software – pre S15A-21-11-525 Remedy component: Central Information Display control software – S15A-21-11-525 and higher Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Recall notification to dealers is planned to begin and end on November 08, 2021. Recall notification to owners is planned to begin and end on December 27, 2021. Planned Dealer Notification Date : NOV 08, 2021 – NOV 08, 2021 Planned Owner Notification Date : DEC 27, 2021 – DEC 27, 2021 * NR – Not Reported

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