2019-2020 BMW Motorcycles RECALL 20V-476 Brake Caliper Check (K5X, K69)

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SIB 34 02 21
2021-03-09

RECALL 20V-476 BRAKE CALIPER CHECK (K5X, K69)

This Service Information Bulletin replaces SI 34 02 20 dated February 2021.

 

This bulletin applies to recall 20V-476 for the motorcycles listed below, and NOT for K67 S1000RR Motorcycles. For K67 S1000RR motorcycles, see bulletin SI: 34 03 21 RECALL 20V-476 BRAKE CALIPER CHECK (K67)

 

MODEL

E-Series Model Description
K50 R 1250 GS
K51 R 1250 GS Adventure
K52 R 1250 RT
K69 S 1000 XR

 

The affected vehicles have been marked with campaign number 0000348600

 

In order to determine if a specific vehicle is affected by this campaign it will be necessary to verify the vehicle VIN in AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, open campaigns or vehicle stops may not appear in DCS Warranty Vehicle Inquiry or sales systems until 24-72 hours after they are announced, therefore AIR is always the recommended method for determining open campaigns and vehicle stops.

 

NHTSA STATEMENT

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used motorcycles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts.

 

SITUATION

The front brake calipers may show slight sweat marks or isolated drops of brake fluid. Although this low-pressure leakage has been shown to have no effect on brake performance, BMW Motorrad is conducting a non-compliance recall to inspect each vehicle and replace the calipers if necessary.

 

Letters were mailed to owners via First Class mail advising them of this recall. A second letter will be mailed to owners soon as parts are becoming available asking them to schedule an appointment with an authorized BMW Motorrad dealer to have the inspection performed.

 

In the case of vehicles that have not yet been delivered, the campaign must be carried out before delivery to the customers. Vehicles have been marked with a delivery stop and campaign number 0000348600.

 

CORRECTION

For vehicles already in service: A visual inspection of the front brake calipers must be performed to check for staining or isolated drops. If traces of brake fluid are found, the calipers must be replaced. Calipers must always be replaced in pairs.

 

For new vehicles that have not yet been delivered: An inspection is not necessary, the front brake calipers must be replaced before delivery to the customer. New bikes (in the pipeline) as of March 1, 2021 will arrive at your dealer already repaired.

 

PROCEDURE

For vehicles already in service:

Remove Brake Calipers

Remove Brake Pads

Visually assess the surfaces of the brake caliper

If any trace of brake fluid is visible the caliper must be replaced (Please see figure 1) A TSARA case is not required when replacing calipers.

 

Figure 1: Examples of Staining or Leaking:

 

Photographic documentation

If no traces of brake fluid are detected on a customer vehicle, a TSARA case must be created for documentation with the following views of the brake calipers, both calipers must be photographed.

 

PARTS INFORMATION

Orders can be placed today with the new ordering processes outlined below and will be released as parts arrive. This new process will be used for the entire campaign.

As parts stock will be limited, parts will be allocated to urgent requests first. Urgent requests are defined as a customer bike down, an escalated consumer complaint or a sold unit that is waiting delivery after the recall remedy is implemented. PLEASE FOLLOW THE BELOW PROCEDURE FOR ORDERING PARTS. IDS TICKETS ARE NOT NECESSARY TO OBTAIN PARTS.   Each VIN can be used for ordering ONCE.  Do not place an order for a customer’s bike unless the bike is at the dealership or the customer has scheduled an appointment.

 

Category 1 – Customer Bike Down, Escalated Consumer Complaint, or standard Service Request:

Parts for this category should be ordered using the “YOCV Campaign” order type function in DCSnet. Attached you will find step by step instructions for placing this order with this order type.   You will need to order by the below campaign number using the full VIN of the relevant motorcycle.

 

Each order placed will receive the required calipers, brake pads and brake pad mounting parts automatically.  Sealing rings will not be included due to pre-pack rounding; dealers should order as needed.

 

Category 2 – Sold unit that is waiting delivery:

Parts for this category should be ordered using the “YOCV Campaign” order type function in DCSnet. Attached you will find step by step instructions for placing this order with this order type. You will need to order by the below campaign number using the full VIN of the relevant motorcycle.

 

Part Type Campaign Number
Gold Calipers 3103367764
Black Calipers 3103383000

 

Each order placed will receive the required calipers, brake pads and brake pad mounting parts automatically.  Sealing rings will not be included due to pre-pack rounding; dealers should order as needed.

 

If you have an ordering issue using either of the above processes, please open an IDS Ticket and include the VIN.

 

Part Number

34 11 8 556 205 Brake caliper, left (black)
34 11 8 556 206 Brake caliper, right (black)
OR
34 11 8 556 253 Brake caliper, left (gold)
34 11 8 556 254 Brake caliper, right (gold)
34 11 8 548 028 2x Brake pad set, front
34 11 8 535 158 2x Set, mounting parts for brake pads
07 11 9 963 072 4x Sealing ring – Not included in campaign shipments
81 22 0 142 156 Brake fluid (can be entered on the warranty claim under a Sublet 04)

 

WARRANTY INFORMATION

Reimbursement for this Service Action will be via normal claim entry utilizing the applicable work package information below and the part numbers listed above that apply:

 

CHECK ONLY: 

Defect code

00 00 34 86 00 Check brake calipers and replace where needed

 

FRUs includes all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g., visual inspection, lubrication, cleaning parts etc.) and administrative tasks.

 

Labor operation code 00 60 367 is a Main labor operation. If you are using a Main labor code for another repair, use the Plus code labor operation instead.

 

CHECK AND REPLACE: 

Defect code

00 00 34 86 00 Check brake calipers and replace where needed

 

Labor Operation

34 11 060 Replacing front brake caliper (without bleeding brakes) 3 FRU (R 1250)

2 FRU (S 1000 XR)

+34 11 560 Replacing front brake caliper (without bleeding brakes) 2 FRU (R 1250)

1 FRU (S 1000 XR)

+34 00 583 Draining/filling/bleeding front brake system 6  FRU (R 1250)

7  FRU (S 1000 XR)

 

Note: Required brake fluid can be claimed under sublet 04

FRUs includes all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g., visual inspection, lubrication, cleaning parts etc.) and administrative tasks.

 

Labor operation code 34 11 060 is a Main labor operation. If you are using a Main labor code for another repair, use the Plus code labor operation instead.

 

REPLACEMENT IN NEW VEHICLES: 

Defect code

00 00 34 86 00 Check brake calipers and replace where needed

 

Labor Operation

34 11 060 Replacing front brake caliper (without bleeding brakes) 3 FRU (R 1250)

2 FRU (S 1000 XR)

+34 11 560 Replacing front brake caliper (without bleeding brakes) 2 FRU (R 1250)

1 FRU (S 1000 XR)

+34 00 583 Draining/filling/bleeding front brake system 6  FRU (R 1250)

7  FRU (S 1000 XR)

 

Note: Required brake fluid can be claimed under sublet 04

FRUs includes all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g., visual inspection, lubrication, cleaning parts etc.) and administrative tasks.

 

Labor operation code 34 11 060 is a Main labor operation. If you are using a Main labor code for another repair, use the Plus code labor operation instead.

 

QUESTIONS REGARDING THIS BULLETIN

Technical inquires Contact the BMW Technical Support Group via TSARA
Warranty inquires Submit an IDS ticket to the Warranty Department
Parts inquires Submit an IDS ticket to the Motorrad Parts Department

 

Supporting Materials

picture_as_pdf 34 02 21 Recall 20V-476 Brake Caliper (K5x, K69).pdf
picture_as_pdf How to Use YOCV Campaign Order.pdf

 


How To Use the YOCV Campaign Order Type

 

Step 1: Access to YOCV Order Type in DCS.

 

Step 2: Enter the Correct Campaign Number, Full VIN & Click Send.

 

Step 3: This method of ordering:

  • Does not immediately show the parts on order through that “Campaign Number” and VIN combination.
  • Will only accept orders with a valid combo of Campaign Number and VIN that hasn’t already been used.

 

  • Clicking on Order allows you to see parts on order after order is successfully sent

 


Remedy Instructions and TSB – Service Information Bulletin – SIB 34 02 21 RECALL 20V-476 BRAKE CALIPER CHECK (K5X, K69)

RCRIT-20V476-5807.pdf 969.439KB

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Remedy Instructions and TSB – RECALL 20V-476 BRAKE CALIPER CHECK (K5X, K69)

RCRIT-20V476-2865.pdf 968.489KB

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Remedy Instructions and TSB – Service information Bulletin re RECALL 20V-476 BRAKE CALIPER CHECK

RCRIT-20V476-7192.pdf 362.883KB

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