RECALL 21V-554: Safety Belt Retractor – 2021 BMW

SEOCONTENT-START
July 23, 2021 Update:
Bulletin B72 04 21 has been posted to TIS and remedy is now available. The expected failure rate is
less than 1%.
Message from July 15, 2021:
BMW AG is conducting a Voluntary Non-Compliance Recall (effective July 15, 2021) on certain
Model Year 2021 BMW vehicles that were produced between November 23, 2020 and May 28,
2021.
Sincerely,
Technical Service
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SIB
72 04 21
RECALL 21V-554: SAFETY BELT RETRACTOR
2021-08-23
This Service Information Bulletin (Revision 2) replaces SI B72 04 21 dated July 2021.
What’s New (Specific text highlighted):
Procedure
Warranty, 00 71 066 and 00 71 573 added for G30
Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure
the next time the vehicle is in the shop.
MODEL
E-Series Model Description Production Date
F23 2 Series Convertible January 19, 2021 – March 23, 2021
F39 X2 Sports Activity Coupe December 7, 2020 – January 29, 2021
F44 2 Series Gran Coupe November 25, 2020 – February 5, 2021
F48 X1 Sports Activity Vehicle December 4, 2020 – January 29, 2021
F87 M2 Competition Coupe January 19, 2021 – April 1, 2021
G20 3 Series Sedan November 30, 2020 – May 28, 2021
G22 4 Series Coupe December 7, 2020 – February 8, 2021
G23 4 Series Convertible December 4, 2020 – January 21, 2021
G29 Z4 Roadster January 11, 2021 – February 16, 2021
G30 5 Series Sedan November 23, 2020 – February 25, 2021
G80 M3 Sedan December 8, 2020 – March 4, 2021
G82 M4 Coupe December 7, 2020 – January 22, 2021
AFFECTED VEHICLES
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in
AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle
Inquiry.
SITUATION
BMW AG is conducting a Voluntary Non-Compliance Recall (effective July 15, 2021) on certain Model Year
2021 BMW vehicles that were produced between November 23, 2020 and May 28, 2021.
The safety belt retractor (except for the driver’s seat) may not have been produced to supplier
specifications. As a result, it may not be possible to firmly secure (“lock”) a child seat in place using the
Automatic Locking Retractor (ALR) function. However, in a crash, the safety belt will still lock and
firmly secure a child seat (or a passenger) via the Emergency Locking Retractor (ELR) function.
Also, the LATCH system (lower anchors and top tether) is available in all potentially affected vehicles for use
with a child seat, if the child seat has the corresponding LATCH system.
The Recall Notice and Q&A have been attached for further information.
CAUSE
The safety belt retractor (except for the driver’s seat) may not have been produced to supplier
specifications.
CORRECTION
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The safety belt retractor will be inspected for correct function and, if necessary, replaced.
PROCEDURE
Not all safety belt retractor assemblies are affected by this check. Refer to the table below to identify the
vehicle model and seat position which need to be checked.
Seat position F23 F39 F44 F48 F87 G20 G22 G23 G29 G30 G80 G82
Front passenger X X X X X X X X X
Rear outer X X X X X
Rear center X X X
1. Extend the safety belt across the empty
vehicle seat and insert the metal tongue of the
belt into the buckle.
1.2 Only for the center rear (G20, G30, G80),
pull out the lower seat belt strap 200-250 mm (8
to 10 inches), fold belt over buckle loop and
insert the metal tongue of the belt into the
buckle.
2. Pull the safety belt all the way out of the
retractor to activate the Automatic Locking
Retractor (ALR).
For the center seat position.
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3. While the seat belt remains fastened over the
empty seat, let the seat belt strap fully slide back
into the retractor. You will notice that when in
ALR mode, there is a ratcheting/clicking noise
from the retractor. This is normal.
4. Grasp the torso portion of the safety belt and
carefully pull on the belt to pull the belt back out
of the retractor. The belt should remain locked
and not pull out of the retractor.
5. Is the safety belt locked so that the strap cannot be pulled out of the retractor in step 4?
Yes: The ALR function works properly and the safety belt assembly meets FMVSS requirements
No: ALR does not work properly, the safety belt must be replaced according to the repair instructions.
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6. Unlatch the belt, and let it completely retract back into the retractor.
7. Repeat steps 1- 5 five times (a total of 6 cycles) If the seat belt retractor locks 5 times in a row without
being released, no further action is required.
PARTS INFORMATION
Do not order safety belts for stock or scheduled appointment, as the failure rate is less than 1%.
If needed, obtain and confirm the part numbers for your specific vehicle by entering the chassis number in
either ETK or AIR which takes into account specific equipment and/or options.
Note: Other small parts, such as screws, nuts and seals, which are to be replaced on the basis of the ISTA
repair instructions, must be selected from ETK according to the respective vehicle type and billed under the
special find number.
Note:
The parts to be replaced in the context of a technical action are not subject to the Teile-Clearing process.
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable information below based
on the Repair Matrix in the Procedure section, and when required, the part numbers that apply.
Plus work Completion before the first vehicle delivery to a customer or the vehicle is already in
the workshop
Main
work
The vehicle arrives at your center for the issue and repair work covered under the
terms and conditions described in this bulletin (No other Main work will be
performed/claimed during this workshop visit).
Only one Main labor operation can be claimed per workshop repair visit (one or more claim submissions, if
applicable).
Defect Code: 0072300200 Fx Gx Checking safety belt
F39, F44, F48, G20, G22, G23, G29, G80, G82
Work Pkg Labor
Operation Description Labor Allowance
# 1 00 71 570 Check passenger safety belt (No repair is
necessary) (Plus work) 3 FRU
# 2 00 71 063 Check passenger safety belt (No repair is
necessary) (Main work) 5 FRU
# 3 00 71 571
Check and replace safety belt (roller
assembly) on passenger side (Plus
work)
Refer to AIR
# 4 00 71 064
Check and replace safety belt (roller
assembly) on passenger side (Main
work)
Refer to AIR
F23, F87, G20, G30, G80
Work Pkg Labor
Operation Description Labor Allowance
# 5 00 71 572 Check the outside rear safety belt (left
and right) (If repair is necessary, see 3 FRU
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below) (Plus work)
# 6 00 71 065
Check the outside rear safety belt (left
and right) (If repair is necessary, see
below) (Main work)
5 FRU
G20, G30, G80
Work Pkg Labor
Operation Description Labor Allowance
# 7 00 71 573
Check safety belts on passenger side
and rear (left, center and right) (If repair
is necessary, see below) (Plus work)
3 FRU
# 8 00 71 066
Check safety belts on passenger side
and rear (left, center and right) (If repair
is necessary, see below) (Main work)
5 FRU
When required, with:
Work Package # 5, 6, 7, 8 as applicable
Labor Operation Description (Associated work) Labor Allowance
00 71 574* Replace the rear left safety belt (roller assembly) Refer to AIR
00 71 575** Replace center rear safety belt (roller assembly) Refer to AIR
00 71 576* Replace the right rear safety belt (roller assembly) Refer to AIR
* Labor operations 00 71 574 and 00 71 576 both include 6120900, 5143771, 5224510 and 5226510.
** Labor operation 00 71 575 includes 5143771, 5224510 and 5226510.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B72 04 21 WP 1), unless otherwise required by State law.
Additionally, when applicable, explain the Associated work that also had to be performed.
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item
under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a
reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you do receive a reimbursement request from a customer for a prior repair that may qualify,
please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and
respond to your inquiry accordingly.
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QUESTIONS REGARDING THIS BULLETIN
Technical inquiries Submit feedback at the top of this bulletin
Warranty inquiries
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Parts inquiries Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf
B720421 Recall Notice.pdf
picture_as_pdf
B720421_2021-Fxx-Gxx-SafetyBeltRetractor(ALR)-FAQ-(15Jul2021).pdf
Copyright ©2021 BMW of North America, Inc.
Attachment to B72 04 21 July 2021
NON-COMPLIANCE RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty
Processor
RE: Recall 21V-554: Safety Belt Retractor – B72 04 21
BMW AG is conducting a Voluntary Non-Compliance Recall (effective July 15, 2021) on certain
Model Year 2021 BMW vehicles that were produced between November 23, 2020 and May 28,
2021.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell,
lease or deliver any new motor vehicle covered by this notification until the recall repair
has been performed. This means that centers may not legally deliver new motor vehicles
to consumers until they are fixed or use/sell replacement equipment/parts subject to this
recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles
subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition
of recall parts.
We appreciate all your assistance with this Recall.
Attachment to B72 04 21 July 2021
Non-Compliance Recall
21V-554
Safety Belt
Model Year 2021
BMW / MINI
Issue Date: 07/15/2021
Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance
Recall?
Certain Model Year 2021 BMW and MINI models in the US are potentially affected.
Q2. What is the specific issue?
The safety belt retractor (except for the driver’s seat), may not have been produced to supplier
specifications. As a result, it may not be possible to firmly secure (“lock”) a Child Restraint
System (CRS) (“child seat”) in place using the Automatic Locking Retractor (ALR) function of
the retractor. [In the paragraph below, the ALR system is described.] However, in a crash,
the safety belt will still lock and firmly secure a child seat (or a passenger) via the
Emergency Locking Retractor (ELR) function. Also, the LATCH system (lower anchors and
top tether) is available in all potentially affected vehicles for use with a child seat, if the child seat
has the corresponding LATCH system.
ALR Function Description
The Automatic Locking Retractor (ALR) function can be used to help secure a Child Restraint
System (CRS) (“child seat”). To secure a child seat, the belt is pulled all the way out, weaved
through the child seat, and latched into the safety belt buckle. As the belt is then let back into
the retractor, a clicking noise is noticed which, when the belt is completely let back into the
retractor, secures the child seat on the vehicle seat.
Q3. Why are other models / vehicles not included in this Non-Compliance Recall?
Other models have a safety belt retractor that has been produced to specifications.
Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW / MINI, please contact an authorized BMW center
/ MINI dealer and schedule an appointment to have this important Non-Compliance Recall
performed as soon as possible. For the latest updates to this Non-Compliance Recall, please
visit bmwusa.com/recall or minisua.com/recall. If you are not the only driver of this vehicle,
please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q7. How will I be informed of this Non-Compliance Recall?
Owners of potentially affected vehicles will be notified via First Class mail, advising them of this
Non-Compliance Recall, and requesting them to schedule an appointment with an authorized
BMW center / MINI dealer to have the remedy performed. Owners can locate their nearest
authorized BMW center at bmwusa.com/dealer, and MINI dealer at miniusa.com/dealer.
Attachment to B72 04 21 July 2021
Non-Compliance Recall
21V-554
Safety Belt
Model Year 2021
BMW / MINI
Issue Date: 07/15/2021
To ensure BMW has your recent contact and vehicle information, owners should visit
bmwusa.com/recall and click on “Manage recall notices and contact information”. To
ensure MINI has your most recent contact and vehicle information, owners should visit
miniusa.com/ol.
Q8. How will my vehicle be remedied?
The safety belt retractor will be checked and, if necessary, replaced for free and should take
about one hour.
Q9. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW Group is in the process of ensuring that the necessary tools, parts, and procedures
are available prior to contacting you to schedule an appointment with your authorized BMW
center / MIN dealer to have this important Non-Compliance Recall performed.
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SAMPLE
Company
BMW
d North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
WestWOOd NJ 07675-
1227
Telephone
(800) 525 7417
Fax
(201) 930 8362
E-mail
CustomerRelations@
bmwusa.com
Internet
tm1MJsa.oom
BMW
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
Recall Campaign No. 21V-554: Passenger Seat Safety Belt ALR Function
September 2021
Dear BMW Owner/ Lessee:
Remedy is
Available
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act BMW AG
has decided that certain Model Year 2021 BMW 2 Series, 3 Series, 4 Series, 5 Series, X1 SAV, X2 SAV, and
24 models fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 (Occupant Crash
Protection). Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall
performed, please contact your authorized BMW center immediately to schedule an appointment.
Please visit bmwusa.com/dealer to locate your nearest BMW center.
What could happen?
The passenger safety belt(s) may not have been produced to supplier specifications. The passenger safety
belt’s Automatic Locking Retractor (ALR) may deactivate early, before the webbing fu lly retracts.
When installing a child seat using the safety belt’s ALR function (by pulling the belt out of the reel
until it stops, weaving it through the child seat, latching the belt to the vehicle’s buckle, and then
letting the belt back into the reel), if the normal clicking sound stops before the belt is completely
let hack intg the hell’s reel, then your vehicle may be experiencing this issue. If this occurs, you
can try to use the ALR function again, or use the belt’s normal Emergency Locking Retractor (ELR)
function (which locks the belt and secures the child seat in a crash, and which does not require any
action on your part), or use the vehicle’s LATCH (Lower Anchors and Tethers for Children) system
if your child seat is also equipped with LATCH.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this
important information. If you are a vehicle lessor, Federal Regulations require you to forward this
notice to your lessee within ten days.
What will BMW dg?
Dealers will inspect the passenger safety belt(s) and, if necessary, replace the belt(s) for free which could
take about an hour.
There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if
needed. Contact your local BMW center to check what may be available.
What it I have additional questions?
For the latest updates to th is recall, please visit bmwusa.com/recall. On th is website, please let us know if
you changed your address or sold the vehicle by clicking on “Manage recall notices and contact
information”. Should you have any questions about this recall, please contact your authorized BMW
center. If you need additional assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of t ime, you
may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E.,
Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-
9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any
inconvenience. We recommend that you and your passengers wear your safety belt at all t imes.
Sincerely,
BMW of North America, LLC Spanish translation on back side
Traducci6n en espaf\ol en el lado inverso
SAMPLE
Empresa
BMW
d North A<nerica, LLC
BMW Group Company
Direcci6n postal
P.O. Box 1227
WeslWOOd, NJ 07675-
1227
TelMono
(800)525 7417
Fax
(201) 930 8362
Correo electr6nico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Este aviso se aplica a su vehiculo,
Campana de retirada n.0 21V-554: Funci6n del retractor de seguro automatico
(ALR) del cintur6n de seguridad del asiento del acompaiiante
Septiembre de 2021
Estimado propietario/arrendatario de un vehfculo BMW:
El repuesto esta
disponible
Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Transito y Autom6viles (National
Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos veh fcu los BMW de los
modelosX1 SAV,X2 SAVy Z4, Serie 2, Serie 3, Serie 4ySerie 5, delano 2021, nocumplen con el Estandar
Federal de Seguridad de Vehfculos (Federal Motor Vehicle Safety Standard) n.0 208 (protecci6n contra
accidentes de los ocupantes). Seg(m nuestros registros, usted es propietario de un veh fculo que podrfa
estar afectado.
, Par guft nos panemos en contactn con usted?
Nos com place informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada en
su vehfculo, comunfquese de inmediato con su centro autorizado de BMW para programar una cita.
Visite bmwusa.com/dealer para encontrar su centro de BMW mas cercano.
, Oue podrfa suceder?
Es posible que los cinturones de seguridad de los acompanantes no se hayan fabricado seg(m las
especificaciones del distribuidor. El retractor de seguro automat ico (ALR) del cintur6n de seguridad del
acompanante puede desactivarse antes de que las correas se retraigan por completo.
Cuando se instala un asiento para niiios utilizando la funci6n ALR del cintur6n de seguridad
(sacando el cintur6n del carrete hasta que se detenga, pasandolo por el asiento para niiios,
enganchando el cintur6n a la hebilla del vehfculo y luego dejando que el cintur6n vuelva a entrar
en el carrete), si el sonidn de cbasguidn normal se detiene antes de gue el cinturAn vuelva a entrar
cgmpletameale ea el carrete, entonces su vehfculo puede estar teniendo este problema. Si sucede
esto, puede intentar utilizar de nuevo la funci6n ALR, o usar la funci6n normal del retractor de
seguro de emergencia (ELR) del cintur6n (que bloquea el cintur6n y asegura el asiento para niiios
en caso de accidente, y que no requiere que usted haga nada), o utilizar el sistema LATCH (anclajes
inferiores y correas de sujeci6n para niiios) del vehfculo si el asiento para niiios tambien cuenta
con esta funci6n.
Si usted no es la unica persona que conduce este vehfculo, comparta esta informaci6n importante
con todos los otros conductores y pasajeros. Si usted es arrendador del vehfculo, las
reglamentaciones federales exigen que usted reenvfe este aviso a su arrendatario en un plazo
de diez dfas.
“Que hara BMW?
Los distribuidores inspeccionaran los cinturones de seguridad de los acompanantes y, si es necesario, los
sustituiran sin cargo, lo que podrfa llevar aproximadamente una hora.
Podrfa haber algunas opciones para ayudarlo en caso de que sea un inconveniente traer el vehfcu lo para
repararlo, si fuera necesario. Comunfquese con su centro local de BMW para consultar las opciones
disponibles.
, Aue dehn bacer si tengn mas pceguntas?
Para conocer las ultimas actualizaciones sobre esta retirada, visite bmwusa.com/recall. En este sit io web,
avfsenos si cambi6 su direcci6n o vendi6 el veh fcu lo hacienda clic en “Manage recall notices and contact
information” (Administrar avisos de retirada e informaci6n de contacto). Si tiene alguna pregunta sobre
esta retirada, comunfquese con su centro autorizado de BMW. Si necesita mas ayuda, comunfquese con el
Servicio de Atenci6n al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar
al administrador de la Administraci6n Nacional de Seguridad de Transito en Carreteras (National Highway
Traffic Safety Administration), en 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Linea
gratuita directa de seguridad vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153)
o visitar el sit io web https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos disculpas si esta retirada le causa algun
inconveniente. Recomendamos que usted y sus pasajeros usen el cintur6n de seguridad en todo momenta.
Atentamente.
BMW of North America, LLC Spanish translation on back side
Traducci6n en espaf\ol en el reverso

SEOCONTENT-END