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September 30, 2020 NHTSA CAMPAIGN NUMBER: 20V601000
Debris in Hybrid Battery may Cause Fire
The debris could result in a short-circuit, increasing the risk of fire or injury.
NHTSA Campaign Number: 20V601
Manufacturer BMW of North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 4,509
Summary
BMW of North America, LLC (BMW) is recalling certain 2020-2021 530e, 530e xDrive, 530e iPerformance and X3 xDrive30e and MINI Cooper Countryman All4 SE, 2020 BMW i8, and 2021 330e, 330e xDrive, 745Le xDrive and X5 xDrive45e vehicles. Debris may have entered one or more of the hybrid battery cells during their production.
Remedy
BMW will inspect and, if necessary, replace the battery module free of charge. The remedy is currently being developed. Until the remedy is completed, drivers are instructed to not charge their vehicles. Drivers are instructed to not drive in manual mode, sport mode, and to not use the shift paddles. Owners were notified of the safety risk October 23, 2020. The recall began November 24, 2020. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SEOCONTENT-START
SAMPLE
BMW
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-
1227
Telephone
(855) 269-3361
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
November 2021
1. The vehicle should not be plugged in for charging. This could lead to a short-circuit
and, in rare cases, a thermal event.
2. The vehicle can continue to be driven; however, it must be driven in hybrid mode only.
Do not use sport mode or the shift paddles (if equipped) as this will charge the battery.
Next, while an In-Car Notification and official letter regarding this recall will be sent to you shortly, I
wanted to address this matter with you directly and convey my sincere apologies. We have
prioritized the repair of your vehicle, and the replacement parts are available now. This repair, as
with all recalls, comes at no cost to you.
Lastly, we would like to offer you $1000 as a goodwill gesture for your inconvenience, via Chase
QuickPay or ISG check.
To redeem your cash offer and address further questions regarding this recall, we have made a
dedicated BMW Customer Relations hotline available to assist you. Please reach out to speak with
a representative at 1-855-269-3361. Our expert representatives can assist you in arranging for a
repair or any other questions you may have.
Thank you for your continued patience and your trust in the BMW brand. Together with you, we
look forward to shaping a sustainable and electrified future.
Yours sincerely,
VIN:
Dear
I hope you’re enjoying the innovative and exciting driving experience of your electrified BMW! We
are thrilled that you have chosen to drive with us on the road to electrification.
I am writing to you today regarding a previous Safety Recall on your vehicle. In the Fall of 2020,
your vehicle was affected by Safety Recall 20V-601 concerning the high-voltage battery. Our
records indicate this vehicle received an initial remedy repair to address the recall. After extensive
additional analysis, BMW has determined that additional repair to your vehicle’s battery module(s)
is necessary. As such, a Safety Recall has now been re-issued for your BMW. I’m sorry to have to
relay this news to you. Please take note of the following steps:
First, as your safety is critically important to us, I want to let you know of the following information:
B
**********************************************************************************************************
SAMPLE
BMW
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-
1227
Telephone
(855) 269-3361
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
November 2021
1. The vehicle should not be plugged in for charging. This could lead to a short-circuit
and, in rare cases, a thermal event.
2. The vehicle can continue to be driven; however, it must be driven in hybrid mode only.
Do not use sport mode or the shift paddles (if equipped) as this will charge the battery.
Next, while an In-Car Notification and official letter regarding this recall will be sent to you shortly,
I wanted to address this matter with you directly and convey my sincere apologies. We have
prioritized the repair of your vehicle, and the replacement parts are available now. This repair, as
with all recalls, comes at no cost to you.
Lastly, we would like to offer you $1000 as a goodwill gesture for your inconvenience, via Chase
QuickPay or ISG check.
To redeem your cash offer and address further questions regarding this recall, we have made a
dedicated BMW Customer Relations hotline available to assist you. Please reach out to speak
with a representative at 1-855-269-3361. Our expert representatives can assist you in arranging
for a repair or any other questions you may have.
Thank you for your continued patience and your trust in the BMW brand. Together with you, we
look forward to shaping a sustainable and electrified future.
Yours sincerely,
VIN:
Dear ,
I hope you’re enjoying the innovative and exciting driving experience of your electrified BMW! We
are thrilled that you have chosen to drive with us on the road to electrification.
We pride ourselves on delivering The Ultimate Driving Machine,® which makes this letter that
much more difficult to send. Unfortunately, your BMW is affected by Safety Recall 20V-601. After
extensive analysis, we have determined the high-voltage battery in your vehicle was not produced
to specifications and certain battery modules will need to be replaced. I’m sorry to have to relay
this news to you. Please take note of the following steps:
First, as your safety is critically important to us, I want to let you know of the following information:
**********************************************************************************************************
SAMPLE
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-1227
Telephone
(855) 269-3361
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
October 2020
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a
defect, which relates to motor vehicle safety, exists in certain Model Year 2020-2021 BMW 330e, 530e, 745Le, X3 xDrive30e,
X5 xDrive45e, and i8 vehicles. Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are informing you of a safety recall on your vehicle although we are not currently ready to perform the free remedy. We
will notify you with a follow-up letter as soon as we are ready. If you are not the only driver of this vehicle, please advise all
other drivers and passengers of this important information.
What could happen?
Charging the battery could lead to a short-circuit and in certain cases, a fire. DO NOT CHARGE THE BATTERY. Please refer
to the FAQ included with this letter for instructions on how to drain the battery. Until you have this recall performed,
DRIVE IN HYBRID MODE ONLY. DO NOT USE SPORT MODE OR THE SHIFT PADDLES (if equipped) AS THIS WILL CHARGE THE
BATTERY.
If the issue were to occur while driving, a Check Control message for HV Battery/Drivetrain malfunction may display and the
vehicle may go into failsafe mode. Carefully move away from traffic as soon as possible, pull over to a safe location, and shut
off the power. Do not continue to drive the vehicle. All occupants should exit the vehicle and move to a safe location. Dial
911 in the event of an emergency. If it is not an emergency, contact BMW Roadside Assistance at 1-800-332-4269.
What will BMW do?
The remedy is currently being developed. Another letter will be sent with the remedy details when it’s ready.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, you can let us know by visiting www.bmwusa.com/mybmw or by contacting
BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal Regulations require you
to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall,
please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the
toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We
recommend that you and your passengers wear your safety belt at all times.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
Remedy is
Unavailable
BMW
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
Recall Campaign No. 20V-601: High-Voltage Battery
Company
Mailing Address
Telephone
Safety Recall 20V-601
High-Voltage Battery
Model Year 2020-2021
PHEV [BMW 3 Series, 5 Series, 7 Series, i8, X3 SAV, X5 SAV / MINI Countryman]
Issue Date: 09/24/2020
Last Update: 10/13/2020
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Plug-In Hybrid-Electric Vehicles (PHEV), specifically Model Year 2020-2021 BMW 3
Series, 5 Series, 7 Series, i8, X3 SAV, X5 SAV, and MINI Countryman models in the US, produced
between February and September 2020, are potentially affected.
Q2. What is the specific issue?
On PHEV models, the high-voltage battery may not have been produced to specifications.
Charging the battery could lead to a short-circuit and in rare cases, a thermal event.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have been produced with a high-voltage battery that has been produced to
specifications.
Q4. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through our quality control procedures.
Q5. Can I continue to drive my vehicle?
Yes. However, please DRIVE IN HYBRID MODE ONLY. DO NOT USE SPORT MODE OR THE
SHIFT PADDLES (if equipped) AS THIS WILL CHARGE THE BATTERY.
If you are not the only driver of this vehicle, please advise all other drivers of this important
information.
However, if the issue occurs while driving, which may manifest itself with a displayed Check
Control message for HV Battery/Drivetrain malfunction and a vehicle in a failsafe mode,
carefully move away from traffic as soon as possible, pull over to a safe location, and shut off the
power. Do not continue to drive the vehicle. All occupants should exit the vehicle and move to
a safe location.
Dial 911 in the event of an emergency. If it is not an emergency, contact BMW Roadside Assistance
at 1-800-332-4269 or MINI Roadside Assistance at 1-866-646-4772 to have your vehicle brought
to the nearest BMW center or MINI dealer.
Q6. Can I charge my vehicle?
No, DO NOT PLUG IN OR CHARGE YOUR VEHICLE.
Q7. How can I check my battery state of charge?
The state of charge of the high-voltage battery corresponds to the displayed range in electric
mode. If an electric range is near zero, the high-voltage battery is nearly discharged.
Q8. Is it recommended that I drain the high-voltage battery? If so, how do I do that?
Yes. It is recommended to drain the high-voltage battery. Specific instructions are below for
models affected by this recall.
For BMW 3 Series, 5 Series, 7 Series, X3, X5:
• Using iDrive, go to Settings > Driving mode > Battery Control > Set or leave the charging state
at 30%.
For MINI Countryman:
• Press the eDrive switch > Select MAX eDRIVE or AUTO eDRIVE > Confirmation will
show in the Central Display.
For BMW i8:
• Using iDrive, go to My vehicle > Vehicle Settings > AUTO eDRIVE > Disable Keep charging state
-or-
• Press the eDrive switch. If the LED lights up -> MAX eDrive is active. If the LED does not light up
-> Auto eDrive active. Either one is fine.
Q9. Should I park my vehicle outside?
The possibility of a thermal event is extremely rare. Once the battery has been drained, the
possibility decreases even further.
Q10. How will I be informed of this Safety Recall?
Letters will be mailed to owners in October via First Class mail advising them of this Safety Recall
and the availability of the remedy with applicable instructions.
To ensure BMW and MINI have the most up-to-date contact and vehicle information, owners
should register their vehicle at www.bmwusa.com/myBMW or https://ol.miniusa.com/. Registration
is free and will give them access to other information specific for their BMW or MINI.
Q11. How and when will my vehicle be repaired?
The remedy is current being developed. Owners will be notified again as soon as the remedy is
available.
SAMPLE
Compañía
BMW
of North America, LLC
Una compañía de BMW
Group
Dirección de correo
PO Box 1227
Westwood, NJ 07675-1227
Teléfono
(855) 269-3361
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
IMPORTANTE RETIRADA DE PRODUCTOS DEL
MERCADO POR MOTIVOS DE SEGURIDAD
Octubre de 2020
Estimado propietario/arrendatario de un vehículo BMW:
Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tráfico y Vehículos (National Traffic and Motor Vehicle
Safety Act). BMW AG ha determinado que algunos vehículos de los modelos 330e, 530e, 745Le, X3 xDrive30e, X5 xDrive45e y i8
de BMW de los años 2020 y 2021 tienen un defecto relacionado con la seguridad de vehículos motorizados. Según nuestros registros,
usted es propietario de un vehículo que podría estar afectado.
¿Por qué nos comunicamos con usted?
Le informamos que existe una retirada de productos del mercado por motivos de seguridad sobre su vehículo, aunque actualmente no
estamos preparados para brindarle una solución gratis. Le enviaremos otro aviso en cuanto estemos preparados. Si usted no es la
única persona que conduce este vehículo, comparta esta información importante con todos los demás conductores y pasajeros.
¿Qué podría suceder?
Cargar la batería podría causar un cortocircuito y, en ciertos casos, un incendio. NO CARGUE LA BATERÍA. Consulte las
preguntas frecuentes que se incluyen en esta carta para ver las instrucciones sobre cómo agotar la batería. Hasta que
realicemos esta retirada de productos del mercado, CONDUZCA SOLO EN EL MODO HÍBRIDO (HYBRID MODE). NO
USE EL MODO DEPORTIVO (SPORT MODE) NI LAS LEVAS DE MANDO (si su vehículo está equipado con ellas), YA
QUE ESTO HARÁ QUE SE CARGUE LA BATERÍA.
Si el problema sucediera mientras usted está conduciendo, es posible que aparezca un mensaje de control de comprobación en la
pantalla que indique el mal funcionamiento de la batería de alto voltaje o del tren de potencia (HV Battery/Drivetrain
malfunction), y que el modo del vehículo se cambie a “mecanismo de seguridad” (failsafe mode). Aléjese con cuidado del tráfico
lo antes posible, deténgase en un lugar seguro y corte el suministro. No siga conduciendo el vehículo. Todos los pasajeros deben
salir del vehículo y dirigirse a un lugar seguro. En caso de emergencia, llame al 911. Si no se es una emergencia, llame a BMW
Roadside Assistance (servicio de asistencia en la carretera de BMW) al 1-800-332-4269.
¿Qué hará BMW?
Actualmente, se está desarrollando la solución al problema. Se enviará otra carta con información sobre la solución cuando esté lista.
¿Qué sucede si no soy el propietario actual de este vehículo?
Si usted cambió su dirección o vendió el vehículo, nos puede avisar visitando el sitio web www.bmwusa.com/mybmw o comunicándose
con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (consulte la información de contacto en el lado izquierdo
de la página). Si usted es arrendador del vehículo, las reglamentaciones federales exigen que usted reenvíe este aviso a su
arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para leer las últimas actualizaciones sobre esta retirada de productos del mercado, visite el sitio web www.bmwusa.com/recall. Si
tiene alguna pregunta sobre esta retirada de productos, comuníquese con su centro autorizado de BMW. Si necesita más ayuda,
comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar al administrador de la
Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway Traffic Safety Administration) a 1200 New Jersey
Ave., S.E., Washington, DC 20590, llamar a la Línea gratuita directa de seguridad vehicular (Vehicle Safety Hotline) al 1-888-327-
4236 (TTY: 1-800-424-9153) o visitar el sitio web https://www.safercar.gov.
Le aseguramos que nos importa su seguridad yle pedimos sinceras disculpas si esta retirada de productos le causa algún inconveniente.
Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento.
Atentamente.
BMW of North America, LLC
La solución al
problema no está
disponible
English version on front side
Versión en inglés en el frente
BMW
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 20V-601: Batería de alto voltaje
Company
Mailing Address
Telephone
Retirada de productos por motivos de seguridad 20V-601
Batería de alto voltaje
Modelos 2020 y 2021
PHEV [BMW 3 Series, 5 Series, 7 Series, i8, X3 SAV, X5 SAV / MINI Countryman]
Fecha del problema: 09/24/2020
Última actualización: 10/13/2020
P1. ¿Qué modelos de BMW Group en los EE. UU. están potencialmente afectados por esta retirada de
productos del mercado por motivos de seguridad?
Determinados vehículos híbridos eléctricos (PHEV), específicamente los modelos de los años 2020 y 2021 BMW
serie 3, serie 5, serie 7, i8, X3 SAV y X5 SAV y MINI Countryman en los EE. UU., fabricados entre febrero y septiembre
de 2020, están potencialmente afectados.
P2. ¿Cuál es el problema específico?
En los modelos de PHEV, es posible que la batería de alto voltaje no se haya fabricado según las especificaciones.
Cargar la batería podría causar un cortocircuito y, en casos poco frecuentes, un evento térmico.
P3. ¿Por qué otros modelos o vehículos no se incluyen en esta retirada de productos del mercado por motivos
de seguridad?
Otros modelos se fabricaron con una batería de alto voltaje que se fabricó según las especificaciones.
P4. ¿Cómo se dio cuenta BMW Group del problema?
BMW Group se dio cuenta del problema mediante nuestros procedimientos de control de calidad.
P5. ¿Puedo seguir conduciendo mi vehículo?
Sí. Sin embargo, CONDUZCA SOLO EN MODO HÍBRIDO (HYBRID MODE). NO USE EL MODO DEPORTIVO
(SPORT MODE) NI LAS LEVAS DE CAMBIO (si el vehículo está equipado con ellas), YA QUE ESTO HARÁ
QUE SE CARGUE LA BATERÍA.
Si usted no es el único conductor de este vehículo, comunique a todos los demás conductores esta información
importante.
Sin embargo, si el problema ocurre mientras usted está conduciendo, lo que puede manifestarse con un mensaje
en pantalla de control de comprobación (Check Control), que indica mal funcionamiento de la batería de alto
voltaje o del tren de potencia, y con el vehículo en modo mecanismo de seguridad (failsafe mode), aléjese con
cuidado del tráfico lo antes posible, deténgase en un lugar seguro y corte el suministro. No siga conduciendo el
vehículo. Todos los pasajeros deben salir del vehículo y dirigirse a un lugar seguro.
En caso de emergencia, llame al 911. Si no es una emergencia, llame a BMW Roadside Assistance (servicio de
asistencia en la carretera de BMW) al 1-800-332-4269 o a MINI Roadside Assistance (servicio de asistencia en la
carretera de MINI) al 1-866-646-4772 para que lleven su vehículo al centro de BMW o al distribuidor de MINI más
cercano.
P6. ¿Puedo cargar mi vehículo?
No. NO ENCHUFE NI CARGUE SU VEHÍCULO.
P7. ¿Cómo puedo comprobar el estado de carga de mi batería?
El estado de carga de la batería de alto voltaje se corresponde con el rango que se muestra en pantalla para el modo
eléctrico. Si un rango eléctrico está cerca de cero, significa que la batería de alto voltaje está casi descargada.
P8. ¿Es recomendable que agote la batería de alto voltaje? De ser así, ¿cómo lo hago?
Sí. Es recomendable que agote la batería de alto voltaje. Las instrucciones específicas para los modelos afectados
por esta retirada de productos del mercado figuran abajo.
Para BMW serie 3, serie 5, serie 7, X3 y X5:
Ingrese a iDrive, vaya a Settings (Configuración) > Driving mode (Modo de conducción) > Battery con
(Control de batería) > Set or leave the charging state at 30% (Establecer o dejar el estado de carga al 3
Para MINI Countryman:
Presione el interruptor eDrive > Seleccione MAX eDRIVE o AUTO eDRIVE > Se mostrará un
confirmación en la pantalla central.
Para BMW i8:
Ingrese a iDrive, vaya a My vehicle (Mi vehículo) > Vehicle Settings (Configuración del vehículo) >
AUTO eDRIVE > Disable Keep charging state (Desactivar la opción “Mantener el estado de carga”)
o
Presione el interruptor eDrive. Si se encienden las luces LED ‐> MAX eDrive está activo. Si no se encien
luces LED ‐> Auto eDrive está activo. Cualquiera de las dos opciones es correcta.
P9. ¿Debo estacionar mi vehículo afuera?
La posibilidad de que ocurra un evento térmico es bajísima. Una vez que la batería se haya agotado, la posibilidad es
incluso menor.
P10. ¿Cómo me informarán de esta retirada de productos del mercado por motivos de seguridad?
Las cartas se enviarán por correo a los propietarios en octubre mediante correo prioritario; en la carta se informa a los
propietarios sobre esta retirada de productos del mercado por motivos de seguridad y sobre la disponibilidad de la
solución al problema, junto con las instrucciones correspondientes.
Para garantizar que BMW y MINI tengan la información de contacto y del vehículo actualizada, los propietarios deben
registrar su vehículo en el sitio web www.bmwusa.com/myBMW o en https://ol.miniusa.com. El registro es gratis y le
dará acceso a otra información específica de su vehículo BMW o MINI.
P11. ¿Cómo y cuándo se reparará mi vehículo?
Actualmente, se está desarrollando la solución. Se enviará otra notificación a los propietarios tan pronto como la
solución esté disponible.
*********************************************************************************************************
Attachment to B61 24 20 November 2020
BMW
<Date>
<First Name> <Last Name>
<Company Name>
<Street Address 1>
<Street Address 2>
<City>, <State> <ZIP>
Dear <(Prefix> <Customer Name>,
<Model>, <VIN>
As we previously wrote to you, the above-referenced vehicle was recently affected by a
recall concerning the high-voltage battery. As the safety of our customers is our priority,
we directed you to immediately stop charging your vehicle as a precaution.
Recalls of this nature are swiftly communicated to all potentially affected customers, and
we recognize this was an unexpected inconvenience.
Based on extensive technical analysis, BMW is pleased to let you know that we’ve
determined that your vehicle’s battery is not prone to a shorted circuit. You can safely
resume charging the vehicle in addition to using all driving modes.
The service team at your authorized BMW center would be happy to verify the condition
of the high-voltage battery during your next scheduled visit or earlier if you prefer.
Should you have any questions, a Customer Relations and Services associate will be glad
to assist you. You can reach us at this specially dedicated number: 1-855-269-3361.
Thank you for choosing BMW.
Kind regards,
Customer Relations and Services
BMW of North America, LLC
Company
BMW of North America, LLC
Postal Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
Fax
(201) 930-8484
Website
bmwusa.com
********************************************************************************************
SAMPLE
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-1227
Telephone
(888) 269-8362
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
IMPORTANT SAFETY RECALL
January 2021
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has
decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2020-2021 BMW 330e,
530e, 745Le, X3 xDrive30e, X5 xDrive45e, and i8 vehicles. Our records indicate that you are the owner of a
potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to performthis recall. If you have not had this recall performed,
please contact your authorized BMW center immediately to schedule an appointment. Visit
www.bmwusa.com/dealer to locate your nearest BMW center. If you are not the only driver of this vehicle,
please advise all other drivers and passengers of this important information.
What could happen?
Charging the battery could lead to a short-circuit and in rare cases, a fire. DO NOT CHARGE THE
BATTERY. If necessary, please refer to the FAQ included with your prior letter for instructions on how
to drain the battery. Until you have this recall performed, DRIVE IN HYBRID MODE ONLY. DO NOT USE
SPORT MODE OR THE SHIFT PADDLES (if equipped) AS THIS WILL CHARGE THE BATTERY.
If the issue were to occur while driving, a Check Control message for HV Battery/Drivetrain malfunction may
display and the vehicle may go into failsafe mode. Carefully move away from traffic as soon as possible, pull
over to a safe location, and shut off the power. Do not continue to drive the vehicle. All occupants should exit
the vehicle and move to a safe location. Dial 911 in the event of an emergency. If it is not an emergency, contact
BMW Roadside Assistance at 1-800-332-4269.
What will BMW do?
The battery modules will be checked and if necessary, the affected module(s) will be replaced. There may be
some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact
your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, you can let us know by visiting www.bmwusa.com/mybmw or by
contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal
Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about
this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW
Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may
notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E.,
Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or
go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any
inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
Remedy is Available
BMW
This notice applies to your vehicle,
Recall Campaign No. 20V-601: High-Voltage Battery
Company
Mailing Address
Telephone
SAMPLE
Compañía
BMW
of North America, LLC
Una compañía de BMW
Group
Dirección de correo
PO Box 1227
Westwood, NJ 07675-1227
Teléfono
(855) 269-3361
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
IMPORTANTE RETIRADA DE PRODUCTOS DEL MERCADO POR
MOTIVOS DE SEGURIDAD
Enero de 2021
Estimado propietario/arrendatario de un vehículo BMW:
Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tráfico y Vehículos (National Traffic and Motor
Vehicle Safety Act). BMW AG ha determinado que algunos vehículos de los modelos 330e, 530e, 745Le, X3 xDrive30e,
X5 xDrive45e y i8 de BMW de los años 2020 y 2021 tienen un defecto relacionado con la seguridad de vehículos
motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar afectado.
¿Por qué nos comunicamos con usted?
Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada, comuníquese
de inmediato con el centro autorizado de BMW para programar una cita. Visite www.bmwusa.com/dealer para
localizar el centro de BMW más cercano. Si usted no es la única persona que conduce este vehículo, comparta
esta información importante con todos los demás conductores y pasajeros.
¿Qué podría suceder?
Cargar la batería podría causar un cortocircuito y, en ciertos casos, un incendio. NO CARGUE LA BATERÍA.
Consulte las preguntas frecuentes que se incluyen en esta carta para ver las instrucciones sobre cómo agotar
la batería. Hasta que realicemos esta retirada de productos del mercado, CONDUZCA SOLO EN EL MODO
HÍBRIDO (HYBRID MODE). NO USE EL MODO DEPORTIVO (SPORT MODE) NI LAS LEVAS DE MANDO (si su
vehículo está equipado con ellas), YA QUE ESTO HARÁ QUE SE CARGUE LA BATERÍA.
Si el problema sucediera mientras usted está conduciendo, es posible que aparezca un mensaje de control de
comprobación en la pantalla que indique el mal funcionamiento de la batería de alto voltaje o del tren de
potencia (HV Battery/Drivetrain malfunction), y que el modo del vehículo se cambie a “mecanismo de
seguridad” (failsafe mode). Aléjese con cuidado del tráfico lo antes posible, deténgase en un lugar seguro y corte el
suministro. No siga conduciendo el vehículo. Todos los pasajeros deben salir del vehículo y dirigirse a un lugar
seguro. En caso de emergencia, llame al 911. Si no se es una emergencia, llame a BMW Roadside Assistance (servicio
de asistencia en la carretera de BMW) al 1-800-332-4269.
¿Qué hará BMW?
Los módulos de la batería van a ser revisados y si es necesario, los módulos afectados serán reemplazados. Podría
haber algunas opciones en caso de que sea un inconveniente traer el vehículo para repararlo, si fuera necesario.
Comuníquese con su centro local de BMW para ver cuáles son las opciones disponibles.
¿Qué sucede si no soy el propietario actual de este vehículo?
Si usted cambió su dirección o vendió el vehículo, nos puede avisar visitando el sitio web www.bmwusa.com/mybmw o
comunicándose con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (consulte la información de
contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales
exigen que usted reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para leer las últimas actualizaciones sobre esta retirada de productos del mercado, visite el sitio web
www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada de productos, comuníquese con su centro
autorizado de BMW. Si necesita más ayuda, comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar al
administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway Traffic Safety
Administration) a 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea gratuita directa de seguridad
vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar el sitio web
https://www.safercar.gov.
Le aseguramos que nos importa su seguridad yle pedimos sinceras disculpas si esta retirada de productos le causa
algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento.
Atentamente.
BMW of North America, LLC
El repuesto está
disponible
English version on front side
Versión en inglés en el frente
BMW
Este aviso se aplica a su vehículo,
Campaña de retirada de productos de n.º 20V-601: Batería de alto voltaje
Company
Mailing Address
Telephone
SEOCONTENT-END
10 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BMW | 330E | 2021 |
BMW | 530E | 2020-2021 |
BMW | 745LE | 2021 |
BMW | I8 | 2020 |
BMW | X3 | 2020-2021 |
BMW | X5 | 2021 |
MINI | COUNTRYMAN | 2020-2021 |
65 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V601-1881.PDF 211.327KB
Remedy Instructions and TSB – RECALL 20V-601: HIGH-VOLTAGE BATTERY
RCRIT-20V601-0850.pdf 240.192KB
Remedy Instructions and TSB – RECALL 20V-601: HIGH-VOLTAGE BATTERY
RCRIT-20V601-3579.pdf 296.447KB
Remedy Instructions and TSB – RECALL 20V-601: HIGH-VOLTAGE BATTERY RECALL
RCRIT-20V601-5106.pdf 726.819KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Urgent Update Recall 20V-601 PHEV Module P/N 61 27 8 843 411
Recall Quarterly Report #1, 2020-4
RCLQRT-20V601-4241.PDF 211.138KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Shipping Delays PHEV Modules for 20V-601, Bulletin B61 23 20
Manufacturer Notices(to Dealers,etc) – Dealer Message re Urgent Update Recall 20V-601 PHEV Module P/N 61 27 8 843 411
Remedy Instructions and TSB – TSB re SPECIAL SERVICE ACTION: HIGH-VOLTAGE BATTERY CONDITION VERIFICATION (20V-601)
RCRIT-20V601-2484.pdf 234.141KB
Manufacturer Notices(to Dealers,etc) – Broadcast Message re MINI Recall 20V-xxx: High-Voltage Battery
RCMN-20V601-3063.pdf 136.123KB
Manufacturer Notices(to Dealers,etc) – Broadcast Message re BMW Recall 20V-xxx: High-Voltage Battery
RCMN-20V601-2197.pdf 144.477KB
Remedy Instructions and TSB
RCRIT-20V601-5410.pdf 284.703KB
Miscellaneous Document – HV Battery Recall Return Process
RMISC-20V601-3198.pdf 2021.352KB
Miscellaneous Document – HV BATTERY RECALL RETURN PROCESS
RMISC-20V601-2145.pdf 2052.674KB
Owner Notification Letter(Part 577) (MINI)
RCONL-20V601-4183.pdf 674.675KB
Owner Notification Letter(Part 577)
RCONL-20V601-0998.pdf 680.628KB
Manufacturer Notices(to Dealers,etc) – Broadcast Message re Important Update – Shipping has resumed PHEV Modules for 20V-601, Bulletin B61 23 20
Manufacturer Notices(to Dealers,etc) – Subject: 20V-601 High-Voltage Battery Customer Notification Date: Thursday, October 8, 2020
RCMN-20V601-0666.pdf 264.501KB
Remedy Instructions and TSB – Service Information Bulletin re RECALL 20V-601: HIGH-VOLTAGE BATTERY RECALL
RCRIT-20V601-2517.pdf 716.658KB
Manufacturer Notices(to Dealers,etc) – Broadcast Message to Parts Manager re Recall 20V-601 PHEV Module Return
Owner Notification Letter(Part 577)
RCONL-20V601-5095.pdf 72.569KB
Manufacturer Notices(to Dealers,etc) – Subject: 20V-601 High-Voltage Battery Customer Notification Date: Thursday, October 8, 2020
RCMN-20V601-8617.pdf 262.032KB
Remedy Instructions and TSB – Safety Bulletin re RECALL 20V-601: HIGH-VOLTAGE BATTERY
RCRIT-20V601-2673.pdf 284.771KB
Recall 573 Report
RCLRPT-20V601-7070.PDF 218.999KB
Manufacturer Notices(to Dealers,etc) – Subject: BMW High-Voltage Battery – Recall 20V-490 Stop-Sale Compensation and Recall 20V-601 AMP Subsidy Information Date: Thursday, October 8, 2020
Manufacturer Notices(to Dealers,etc) – Subject: 20V-601 High-Voltage Battery Customer Notification Date: Thursday, October 8, 2020
RCMN-20V601-3473.pdf 259.527KB
Manufacturer Notices(to Dealers,etc) – Broadcast Message re 20V-601 PHEV Module Ordering via IDS
Remedy Instructions and TSB – Remedy Instructions re RECALL 20V-601: HIGH-VOLTAGE BATTERY RECALL
RCRIT-20V601-6895.pdf 723.158KB
Remedy Instructions and TSB – Safety Recall Notice re RECALL 20V-601: HIGH-VOLTAGE BATTERY
RCRIT-20V601-1523.pdf 303.84KB
Remedy Instructions and TSB – Safety Recall Notice re RECALL 20V-601: HIGH-VOLTAGE BATTERY
RCRIT-20V601-9912.pdf 716.618KB
Remedy Instructions and TSB – Remedy Instructions re RECALL 20V-601: HIGH-VOLTAGE BATTERY
RCRIT-20V601-2027.pdf 670.97KB
Remedy Instructions and TSB
RCRIT-20V601-1875.pdf 295.087KB
Remedy Instructions and TSB – Remedy Instructions re RECALL 20V-601: HIGH-VOLTAGE BATTERY
RCRIT-20V601-9749.pdf 302.489KB
Remedy Instructions and TSB – Remedy Instructions re RECALL 20V-601: HIGH-VOLTAGE BATTERY – DEALER INVENTORY VEHICLES
RCRIT-20V601-6801.pdf 302.685KB
Remedy Instructions and TSB – Remedy Instructions re RECALL 20V-601: HIGH-VOLTAGE BATTERY
RCRIT-20V601-3743.pdf 231.475KB
Remedy Instructions and TSB – Service Information Bulletin re RECALL 20V-601: HIGH-VOLTAGE BATTERY RECALL
RCRIT-20V601-0573.pdf 719.54KB
Remedy Instructions and TSB
RCRIT-20V601-5052.pdf 764.073KB
Defect Notice 573 Report
RCLRPT-20V601-2497.PDF 219.034KB
Manufacturer Notices(to Dealers,etc) – Broadcast Message re BMW Recall 20V-xxx: High-Voltage Battery
RCMN-20V601-5178.pdf 142.326KB
Remedy Instructions and TSB – RECALL 20V-601: HIGH-VOLTAGE BATTERY RECALL
RCRIT-20V601-8070.pdf 761.647KB
Remedy Instructions and TSB
RCRIT-20V601-1733.pdf 309.579KB
Manufacturer Notices(to Dealers,etc) – Dealer Broadcast Message re 20V-601 PHEV Recall – B61 23 20 – Module Update
Remedy Instructions and TSB
RCRIT-20V601-0256.pdf 289.003KB
Remedy Instructions and TSB
RCRIT-20V601-7485.pdf 234.547KB
Recall 573 Report – Amendment 1
RCLRPT-20V601-5983.PDF 218.999KB
ISSUED Interim Owner Notification Letter(Part 577) – BMW
RIONL-20V601-3990.pdf 897.363KB
ISSUED Interim Owner Notification Letter(Part 577) – MINI
RIONL-20V601-4000.pdf 894.906KB
Manufacturer Notices(to Dealers,etc) – SIB 61 21 20 RECALL 20V-601: HIGH-VOLTAGE BATTERY 2020-10-16 This Service Information Bulletin (Revision 2) replaces SI B61 21 20 dated October 2020. What’s New (Specific text highlighted): Warranty Section
RCMN-20V601-8151.pdf 268.439KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V601-7164.PDF 211.243KB
Manufacturer Notices(to Dealers,etc) – SIB 61 20 20 RECALL 20V-601: HIGH-VOLTAGE BATTERY 2020-10-16 This Service Information Bulletin (Revision 2) replaces SI B61 20 20 dated October 2020. What’s New (Specific text highlighted): Warranty Section
RCMN-20V601-6092.pdf 272.525KB
Manufacturer Notices(to Dealers,etc) – SIM 61 06 20 RECALL 20V-601: HIGH-VOLTAGE BATTERY 2020-10-16 This Service Information Bulletin (Revision 1) replaces SI M61 06 20 dated September 2020. This Service Information Bulletin (Revision 2) replaces SI M61 06 20 dated October 2020. What’s New (Specific text highlighted): Affected Customers section Warranty section
RCMN-20V601-0616.pdf 266.426KB
Recall 573 Report
RCLRPT-20V601-4244.PDF 219.721KB
Recall 573 Report
RCLRPT-20V601-5317.PDF 218.999KB
Remedy Instructions and TSB
RCRIT-20V601-3749.pdf 400.26KB
Remedy Instructions and TSB
RCRIT-20V601-2684.pdf 404.424KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V601-0814.PDF 211.426KB
Remedy Instructions and TSB
RCRIT-20V601-4467.pdf 2084.211KB
Remedy Instructions and TSB
RCRIT-20V601-7733.pdf 2520.471KB
Miscellaneous Document – Owner Notification Letter re Drive in Hybrid Only
RMISC-20V601-8488.pdf 637.587KB
Miscellaneous Document – Owner Notification Letter re Drive in Hybrid Mode only
RMISC-20V601-9830.pdf 637.018KB
Miscellaneous Document – Owner Notification Letter
RMISC-20V601-9829.pdf 609.704KB
Miscellaneous Document – Owner Notification Letter re Drive in Hybrid Mode
RMISC-20V601-2316.pdf 639.347KB
Miscellaneous Document – Owner Notification Letter
RMISC-20V601-6965.pdf 1188.638KB
Miscellaneous Document – Owner Notification Letter re Remedy is available
RMISC-20V601-7276.pdf 1000.455KB
Miscellaneous Document – Owner Notification Letter re Drive in Hybrid Mode only
RMISC-20V601-0648.pdf 623.808KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V601&docType=RCL
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- ❤ [Working Voltage]: Fits for: 110V-260V, suggest 220V or 240V(32A). If your input voltage is under 220V, the safe current(Amperage) may be adjusted below 32A automatically. If your input voltage is 110V, the default setting current is 15A, some cars may adjust to 12A because part of the electric cars such as Tesla will be adapted to the appropriate current according to the voltage change.
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- ON-THE-GO CONVENIENCE: Our portable electric vehicle charger comes with a storage bag and is crafted from anti-rolling, anti-scratch material, making it perfect for outdoor adventures. With an IP66 waterproof rating, it's built to withstand the elements.
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- NOTE: It is necessary to use a J1772 to Tesla adapter in order to use Tesla vehicles.
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- CHARGE ANY VEHICLE: This electric vehicle charger is universally compatible with all non-Tesla EVs and hybrids that utilize the standard J1772 plug connector, encompassing models.
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- Real-Time Charge Monitoring: Stay in the know with LED indicators and a vivid 1.77 nch TFT screen that provides instant updates on voltage, current, and power load, keeping you informed about the charging progress.
- Quality Upgrade: We've taken quality to the next level with our upgraded portable EV charger. The body is crafted from high-quality aluminum alloy, ensuring durability and longevity. The NEMA 14-50P plug guarantees universal compatibility, making it suitable for all electric and plug-in hybrid vehicles that adhere to the J1772 standard.
- 8 Layers of Protection: Our portable level 2 car charger is built with security as a top priority. During the charging process, the controller automatically adjusts the current based on the charging status, avoiding overcharging. Our EV charger includes lightning, leakage, grounding, overvoltage, undervoltage, overcharge, overcurrent, and overheat protection.
- Intelligent App Control: Real-time monitoring, current adjustment, and convenient scheduling at your fingertips! The LCD display provides real-time charging status updates, and the app allows you to control remotely and adjust the current (40A / 32A / 24A / 16A) to match your home's electrical circuit. Use the 1-12 hour scheduling feature to charge during low-cost periods, and get ready to elevate your charging experience!
- Extra-Long Charging Cable: A 25-foot long charging cable allows you to charge your car at home or public charging point at will (28 ft total length including cable and control box). The cable adopts a 100% copper wire internal and thick TPE flame-retardant protective cover, NEMA Type 4 waterproof and dustproof to withstand -20℃ to 50℃. Say goodbye to charging limitations and hello to flexibility with our long charging cable.
- Dual-Use Convenience: We've got your charging needs covered, whether you're at home or on the road. You will receive a complimentary storage bag, bracket, charging cable hook, and 4 expansion screws. You can set it up as a permanent personal charging station right in your garage or store it in the provided storage bag when you're on the go, charging wherever there's an available outlet.
- 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 amp ev charger by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
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- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
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- FAST CHARGING SPEEDS: The MUSTART 40A level 2 EV charger which is more sturdy, contains more sensitive chips, higher protection level and better abrasion resistance, can charge your car up to 2.5X faster than the 16A level 2 EV charger. It is 5X faster than the 16A level 1 EV charger that most electric vehicles come with. (The actual working current it depends on your vehicle setting).
- SUPER COMPATIBLE: Works with most electric vehicles in the United States , the EVSE is compatible with all plug-in EVs. *Tesla requires a SAE J1772 adapter.
- Well-trusted Quality: Strictly pass UL-2594, ETL certificated. Lightening-proof, leakage, over-voltage, overheat and over-current protection. Whenever your Mustart EV chargers have any problem or anything simply not meeting your needs, please contact us. We provide a two-year warranty of our products from the date of your original order in our store.
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- 【Simple Designed EV Charger】The LifstSun EV Charger has LED indicator on the control box shows three different states: power, charge, and fault to help you identify the working status of EV charger and keep you informed of relevant charging information. If a fault is found, it will alert you and let you deal with the problem immediately.
- 【Portable Car Charging Station】Our portable EV charger is lightweight designed and included storage bag to makes it easy to carry around and stay organized in your car, allowing you to charge anywhere, anytime, without having to find an EV charging station outside. We provide a durable NEMA 5-15P to 6-20R adapter, This EV charger can be carried directly in the car, always available, and can be charged anywhere there is a 120V or 240V socket.
Last update on 2024-06-21 / Affiliate links / Images from Amazon Product Advertising API
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