August 18, 2020 NHTSA CAMPAIGN NUMBER: 20V490000
Hybrid Battery May Short-Circuit
A short-circuited hybrid battery may increase the risk of a fire.
NHTSA Campaign Number: 20V490
Manufacturer BMW
of North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 713
Summary
BMW of North America, LLC (BMW) is recalling certain 2021 330e and X5 xDrive45e, 2020-2021 X3 xDrive30e, and 2020 MINI Countryman SE ALL4 vehicles. Loose welding beads may form a conductive path between the hybrid battery cells which could lead to a short-circuit.
Remedy
BMW will notify owners, and dealers will inspect and, if necessary, replace the battery modules, free of charge. BMW issued owners an interim notification on October 16, 2020. Although potentially affected BMW owners received interim owner notification letters, all potentially affected BMW owner vehicles have been remedied; therefore, BMW Final owner notification letters will not be necessary. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 61 17 20
2020-09-11
RECALL 20V-490: HIGH-VOLTAGE BATTERY
This Service Information Bulletin (Revision 2) replaces SI B61 17 20 dated August 2020.
What’s New:
- Parts Return information and attachments added
- Warranty Information updated
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date |
| G01 | X3 xDrive30e Sports Activity Vehicle (SAV) | July 8, 2020 – August 6, 2020 |
| G20 | 330e Sedan | June 15, 2020 |
AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG has issued a Delivery Stop (effective August 7, 2020) on certain Model Year 2020-2021 BMW Hybrid-Electric vehicles that were produced between June 15, 2020 and August 6, 2020.
As of August 14, 2020, this Delivery Stop has been upgraded to a Recall.
Highlighted text below is for emphasis.
Attention!
The vehicle’s high-voltage (HV) battery is not to be charged until you’ve completed the charging history test plan and confirmed that a prior charge has been successfully completed to 100% state of charge (SOC).
If the vehicle has NOT had a charging process completed to 100% SOC; this vehicle must NOT BE RELEASED to the customer. Refer to the attachment procedure for more information.
The Recall Notice and Q&A have been attached for further information.
CAUSE
On Plug-in Hybrid Electric Vehicle (PHEV) models, the HV battery may not have been produced to specifications. When charging the battery to near its full state of charge, this could lead to a short-circuit and, in rare cases a thermal event.
CORRECTION
The vehicle will be inspected and, if necessary, HV module(s) will be replaced.
PROCEDURE
Refer to the attachment.
PARTS INFORMATION
Only use and invoice the Part Numbers for Technical Campaign below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim.
Note: References to G05 have been deleted from this table.
| Part Number for Technical Campaign | Part Number for EPC for comparison |
Description |
Quantity |
| 61 27 8 843 411 | 61 27 8 658 344 | High-voltage battery module (34AH NEG) | As needed |
| 61 27 8 843 412 | 61 27 8 658 345 | High-voltage battery module (34AH POS) | As needed |
| 07 12 9 908 570 | 07 12 9 908 570 | ISA screw (V-M6 GFX16) | As needed |
| 61 27 8 606 057 | 61 27 8 606 057 | ISA screw (M6 GFX85-10.9- S) | As needed |
| 61 27 8 606 058 | 61 27 8 606 058 | ISA threaded end screw (M6 GFX85-10.9-S) | As needed |
| 61 27 8 677 638 | 61 27 8 677 638 | Hexagon bolt with inside Torx (M6x25mm) | As needed |
| 61 27 8 645 446 | 61 27 8 645 446 | Hexagon bolt with inside Torx | As needed |
| See EPC | Seal for high-voltage battery | Seal for high-voltage battery | As needed |
| 83 19 2 468 442 | 83 19 2 468 442 | BMW HT-12 Antifreeze Coolant | Sublet as needed |
Additionally, other small parts that are not specified above, such as one-time use screws, nuts and seals, which must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.
Parts Retention
The parts replaced to perform and submit for this Recall repair procedure are the property of BMW of North America (BMW NA).
Your center is responsible for the proper identification, storage and documentation of these parts. They must be held in a secure retention area until notification of claim payment is made by BMW NA through DCSnet.
Upon claim payment, a DCSnet part return tag will be generated for the High-voltage (HV) battery modules.
Please DO NOT return these recalled HV battery modules directly to the WPRC.
HV battery modules are classified as dangerous goods by the Department of Transportation (DOT) and require special preparation, packing and labeling for transport.
Your center is responsible for following all rules and regulations that apply to shipping dangerous goods as described in the attachments.
Your center can use the Labelmaster® Dangerous Goods Information System (DGIS) for proper shipping procedures and guidelines (additional information for the DGIS can be found in SI B01 22 16).
Please also refer to the attachments for more information.
Any return requested Recall parts that are not received by the WPRC within 60 days of the claim credit date may be subject to debit.
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below, and when required, the part numbers listed above that apply:
| Defect Code: | 0061540500 | Gx Check PHEV high-voltage batteries |
The vehicle is already in the workshop-
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
| # 1 | 00 69 859 | Checking the charging history (if 100% SOC), no repair is necessary | 4 FRU |
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)-
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| # 2 | 00 69 318 | Checking the charging history (if 100% SOC), no repair is necessary | 6 FRU |
Or:
The vehicle is already in the workshop
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
| # 3 | 00 69 863 | Checking the charging history (if not 100% SOC), reading out serial numbers (Additional work is necessary, see below) | 5 FRU |
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)-
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| # 4 | 00 69 322 | Checking the charging history (if not 100% SOC), reading out serial numbers (Additional work is necessary, see below) | 7 FRU |
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
And:
Additional Work with performing WP # 3 or # 4 only
Note: Job/repair work time labor operation 00 69 865 (below) will be available in the system for claim submission beginning on September 15, 2020.
| Labor Operation | Description (Additional/Associated work) | Labor Allowance |
| 00 69 864 | Additional work: removing and installing high-voltage battery, including removing and installing lid | 49 FRU (G01);
53 FRU G20 (330e xDrive); 59 FRU G20 (330e) |
| And, as required: | ||
| 00 69 865 (estimated available date is Sept 15, 2020) | 6-Module Configuration: Job/repair work time (WT) for replacing one or more modules in addition to 00 69 864 (approximately 5 FRU additional per each module replaced) | WT up to 32 FRU (G01 and G20, with/6-module configuration) |
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B61 17 20 WP 1), unless otherwise required by State law.
Additionally, for WP #3 or WP # 4, please also state the number of modules that required replacement.
As applicable to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your job/repair work time (WT) and the repair-related explanation procedures.
And, as needed:
Sublet – Bulk Materials (RO and Claim Comments Required)
| Sublet Code 4 | Up to $40.00 | Reimbursement for the repair-related bulk material (Do not use the BMW part numbers for claim submission) |
Sublet reimbursement calculation for claiming the applicable repair-related bulk materials (BMW part numbers) is at the dealer net price amount for the quantity used plus your center’s handling.
BMW Antifreeze/Coolant: Claim the corresponding sublet dollar amount for the quantity needed to replace what was drained with a 50/50 coolant/water solution.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to your inquiry accordingly.
QUESTIONS REGARDING THIS BULLETIN
| Technical inquiries | Submit feedback at the top of this bulletin |
| Warranty inquiries | Submit an IDS ticket to the Warranty Department |
| Parts inquiries | Submit an IDS ticket to the Parts Department |
Supporting Materials
picture_as_pdf B611720 attachment Procedure_RECALL 20V_490 HIGH_VOLTAGE BATTERY_2.pdf
picture_as_pdf B611720_B-2-0719-0603 HV Batt core.pdf
picture_as_pdf B611720_2020-BMW-MINI-MY2020-2021-PHEV-Fxx-G0x-HV-Battery-FAQ- (14Aug2020).pdf
picture_as_pdf B611720 Recall Notice.pdf
picture_as_pdf B611720 Return Slip – Lithium Instructions.pdf
Attachment to B61 17 20
August 2020
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 20V-xxx: High-Voltage Battery – B61 17 20
BMW AG has issued a Delivery Stop (effective August 7, 2020) on certain Model Year 2020-2021 BMW Hybrid-Electric vehicles that were produced between May 19, 2020 and August 6, 2020. As of August 14, 2020, this Delivery Stop has been upgraded to a Recall.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Attachment 1 to SI B61 17 20
September 2020
RECALL 20V-490: HIGH-VOLTAGE BATTERY
DO NOT ATTEMPT TO CHARGE VEHICLE!
Note: This attachment SI B61 17 20 is only valid for vehicles that have been retailed and in customer possession. This does not apply to vehicles in dealer inventory.
Connect the vehicle to ISTA diagnostics. After Short Test is completed; follow the path below:
1. Service Function
2. Hybrid Vehicle
3. High Voltage Battery unit
4. Charging of High Voltage Battery
5. Select:
“Read History of last charging procedures” ABL (test plan)
6. Select:
“State of Charge of the High Voltage Battery at the end of Charging Procedure” (#2 in example)
7. Select:
“Statistics of All Charging Procedures “(#5 in example)
8. Read out the State Of Charge from the displayed histogram (see illustration).
Note: The SOC ranges are displayed in the bar graph, with a number of occurrences of when a particular SOC level has been achieved (e.g. SOC shows above 80% was reached 13 times in our example, column #6)
9. Using the displayed data on column #6, verify if the vehicle has ever been charged to a SOC greater than 80%.
Proceed to step 10 below
10. Check the successfully completed charging processes of the high-voltage battery.
11. Select:
“Reasons for Stopping Charging Procedure” (#3 in example)
Note: There you can access the test module history of the previous charging processes and the causes for the end of the charging processes are displayed.
See example, the charging process was successfully completed with 57 previous charging processes (column 2).
Note: The frequency of the various causes for the stopping of the charging process is displayed on top of the column.
12. See column 2: Charging process completed successfully
13. Using the displayed data on column 2, verify if the vehicle has, at least one, successfully completed (100% SOC) charging process.
14. Interpret the findings:
If the charging history test module (in step 9) displays at least one charging process where the SOC reached higher than 80%, AND at least one charging process successfully completed to 100% SOC (in step13); NO MORE ACTION is required, and vehicle can be released to a customer, with the Campaign Recall closed.
If however, the charging history test module (in step 9) does NOT show a charging process higher than 80%, AND NO charging process that was successfully completed to 100% SOC (in step13); then the vehicle must NOT be released back to the customer.
In this case, continue diagnosing with step 15 – Checking the cell modules
Display of serial numbers installed with “Read out saved serial numbers” ABL in ISTA.
15. Check the HV battery cell module serial numbers with ISTA, using the “Read out saved serial numbers” ABL (Test Plan).
16. Follow the diagnostic path below:
-> “Vehicle management”
-> “Service functions”
->”High-voltage battery unit”
->”High-voltage battery unit”
-> “Read out saved serial numbers”.
17. Refer to the example (in the illustration) of the serial numbers installed and proceed as follows.
18. Review the saved serial numbers of the cell modules installed.
19. Check the marked position of the serial number for each cell module (5th position from the last).
20. For numbers 0, 1, 2, the cell module is OK.
21. For numbers 3, 4, 5, the respective cell module must be replaced.
Note: See bulletin for part information. Replace the affected cell modules using the appropriate BMW repair instructions depending on the vehicle.
Note:
The vehicle’s high-voltage (HV) battery is NOT to be charged until you’ve completed the test plan and confirmed that the vehicle has been successfully charged at least once to 100% SOC.
Note:
If the vehicle has NEVER had a charging process completed to 100% SOC; this vehicle must NOT be charged and must NOT BE RELEASED (or retailed to a customer) as further repairs are necessary. See procedure above.
Attachment to B61 17 20
August 2020
Safety Recall 20V-xyz
High-Voltage Battery
Plug-In Hybrid-Electric Vehicle (PHEV)
Model Year 2020-2021
BMW 3 Series, X3 SAV, X5 SAV
MINI Countryman
Issue Date: 08/14/2020
Last Update: 08/14/2020
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Plug-In Hybrid-Electric Vehicles (PHEV), specifically Model Year 2020-2021 BMW 3 Series, X3 SAV, X5 SAV, and MINI Countryman models in the US, produced between March and August 2020, are potentially affected.
Q2. What is the specific issue?
On PHEV models, the high-voltage battery may not have been produced to specifications. When charging the battery to near its full state of charge, this could lead to a short-circuit and, in rare cases a thermal event.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have been produced with a High-Voltage battery that has been produced to specifications.
Q4. Can I continue to drive my vehicle?
Yes. However, drive in standard mode only, do not use sport mode.
If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I charge my vehicle?
No.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through our quality control procedures.
Q7. How will I be informed of this Safety Recall?
Potentially affected customers are being contacted by phone, and arrangements are being made for the Safety Recall to be performed. Alternate transportation will be accommodated. You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.
To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW. Registration is free, and will give you access to factory-initiated campaigns and other information specific to your vehicle.
Q8. How will my vehicle be repaired?
Your vehicle will be checked, and if necessary, HV battery module(s) will be replaced.
August 2020
Attachment Procedure to SI M61 04 20
DO NOT ATTEMPT TO CHARGE VEHICLE!
Connect a vehicle to ISTA diagnostic. After Short Test is completed, follow the path:
1. Service Function
2. Hybrid Vehicle
3. High Voltage Battery unit
4. Charging of High Voltage Battery
5. Read History of last charging procedures
6. State of Charge of the High Voltage Battery at the of Charging Procedure (selection #2)
7. Statistics of All Charging Procedures (selection #5)
8. Read out the State of Charge (SOC) from the displayed histogram (see the last picture below). The SOC ranges are displayed, with a number of occurrences when a particular SOC level was achieved shown above the bar graph (e.g. SOC above 80% was reached 13 times in our example, column #6)
9. In case the SOC above 80% was reached at least once, NO FURTHER ACTION is required, and vehicle can be released to a customer, with the Campaign Recall closed.
10. In case State Of Charge did not reach 80%, vehicle SHOULD NOT BE RELEASED. More information on how to repair HV Battery will be available shortly. Make sure that customer is offered a loaner vehicle.
SEOCONTENT-START
© 2021 BMW of North America, LLC. The contents of this document are confidential and should not be shared with third parties for distribution.
HV BATTERY RECALL RETURN PROCESS
TAKE NOTE
• High Voltage Battery Recalls require Centers to ship dangerous goods/hazardous materials.
• ITAP is our new logistics partner that will facilitate these recalled HV battery returns.
• Recalled parts that are removed from BMW vehicles cannot be used for resale! The recalled parts
are the property of BMW NA. Your Center is responsible for the proper identification, storage, and
documentation of these parts. They must be held in a secure retention area until notification of
claim payment is made by BMW NA through DCSnet.
TAKE ACTION
• Review the instructions in the subsequent pages to prepare shipments for high voltage battery
modules removed from vehicles affected by Recalls 20V-601, (B61 23 20), (B61 21 20) and 20V-
490 (B61 17 20). If you have any questions regarding the preparation of the shipment, please use
the ITAP contacts listed below.
• If your Center has not completed the required supplemental HV Battery recall training, please
reference bulletin B-2-0321-0301 prior to attempting to arrange for recalled HV battery returns.
ITAP will require proof of training completion prior to setting up any module return.
• Please ensure that the Warranty Part Tag is attached to your module if it has been issued and
follow the details on this bulletin for the correct process of disposal.
• If battery modules are listed on your scrap report, please continue to follow the details on the
bulletin for the correct process of disposal.
• Please do not contact ITAP until you have 9 modules ready for return, or all recalls in your PMA
have been completed.
MORE QUESTIONS?
Required training information is available in bulletin B-2-0321-0301.
ITAP Contacts:
Aftersales Business Development Contacts:
Name Phone Email Title
Chemical & Battery Program Manager
Chemical, Battery & Oil Program Sales Manager
Aftersales Business Development Manager –
Service and Parts
Bulletin #: B-2-0321-0601 ☒ Take Note ☒ Take Action
☐ Retail Operator ☐ Sales Pre-Owned ☐ Business Manager ☒ Parts & Accessories
☐ General Manager ☐ Sales New Car ☒ Service ☐ Administration
Name: Phone Number:
Title: HV Battery Recall Return Process Source: Aftersales Business Development
Date: 03.18.2021 Supersedes:
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Defective, Damaged, or Recalled (DDR) Lithium-ion Battery
Module Packaging, Labeling/Marking, & Palletizing Instructions
ITAP provides these recommended instructions & referenced photos for DDR lithium-ion batteries in
line with DOT regulations 49 CFR 173.185 (f). Process must be performed by a hazardous material
trained individual. Please read instructions in its entirety before starting.
1. The following materials will be found inside each provided 16-Gallon Steel Drum (PG I
Rated = 1A2/X150) weighing approximately 36 lbs.:
a. Loose perlite sitting at base of drum (5”).
b. Bag of Perlite sitting on top of loose perlite.
c. Empty plastic bag for battery module.
d. A stretch wrap roll (on or in between drums – not in drum).
2. The following markings/labels & quantities will be provided per pallet inside drums:
a. UN3480 Lithium-ion Batteries/Class 9
Qty. = (1) per drum & (2) per pallet.
b. Defective/Damaged Lithium-ion Battery
Qty. = (1) per drum, (2) per pallet
c. Overpack
Qty. = (2) per pallet.
d. Shipper/Consignee Name & Address
Qty. = (1) per drum, (1) per pallet
Note: Regarding drums only; if generic adhesive markings/labels are already affixed on
delivered drums, no markings/labels will need to be affixed or supplied. Contrastingly, a
“Shipper/Consignee Name & Address” label will always be provided per drum.
3. The following are materials needed onsite to perform instructions:
a. Mallet.
b. Torque wrench/socket for 15/16” bolt head.
c. Measuring tape or ruler.
d. Electrically non-conductive tape for directly covering terminals or added protection in applying
over existing proprietary terminal covers.
e. Electrically non-conductive tape or plastic tie wrap/zip tie for sealing bagged module.
f. Plastic tie wrap/zip tie for securing battery module cable lead.
g. Tape for applying Shipper/Consignee Name & Address label on exterior of drum & stretch
wrapped pallet.
h. Permanent marker for writing on applicable labels/markings.
i. Dust mask is not required but recommended in working with perlite as it can become dusty
when pouring into drum.
4. Packaging of DDR battery module; (1) battery module per each plastic bag:
a. First inspect each individual battery module to ensure it is safe/stable to ship, having no
evidence of physical damage or potential issues that could cause a short circuit, evolution of
heat, or fire.
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
b. Ensure terminals are thoroughly covered with proprietary cover & electrically non-conductive
tape to ensure no portion of terminals are exposed. SEE PHOTO 4b. #1 & #2.
c. With electrically non-conductive tape, tape any cable leads that may be extending from the
battery module. Attach cable to module with tie wrap/zip tie, like new module. If the plastic
cable end is intentionally “pinched”, it could create a short circuit. Then cut off the excess
length of tie wrap/zip tie. SEE PHOTOS 4c #1 – #3.
5. Drum preparation for battery module placement:
a. First remove stretch wrap; then inspect drums/pallet to ensure there is no sign of damage that
impairs integrity. Some pallet(s) may have more wear than others – not considered damaged. In
the case there was damage created on delivery shipment, take photos and email to ITAP at the
designated email address. ITAP team will follow up & advise next steps.
b. When there are (7) – (9) drums per pallet, there will be a non-accessible drum at the center of
pallet. Select the single drum on the perimeter that when removed allows the best access to the
closure mechanism of the center drum. The selected drum will need to be temporarily removed
off the pallet in order to perform/complete process on center drum first. Once the center drum
is processed through section 9.e, the displaced drum can be replaced on the pallet at its original
position.
c. If applicable, select center drum first; using wrench, unscrew closure mechanism & remove lid
from drum.
d. Remove labels/markings found inside drum & place in safe location for use after packaging &
drum closure is completed.
e. Remove empty plastic bag from drum & place on a platform where the battery module can
safely be handled/inserted into bag.
6. Place & seal battery module into empty plastic bag:
a. Lay the battery module vertically with cable lead side facing upward. Do not lay module where
cable lead side is at the bottom bearing weight of module – there shouldn’t be any unnecessary
weight on this component that could cause damage to cable lead as mentioned in section 4.c.
SEE PHOTO 6a. (Actual module in photos is not part of this project – only an example. Module
in photos do not have a cable lead)
b. Place plastic bag over the battery module & pull bag down completely to base of module where
there is no excess bag room on top side of module.
c. Then carefully lay module horizontally with its plastic cover/terminals facing upward – never lay
battery module on plastic/terminal side facing down bearing module weight.
d. Then lift horizontally laying module on the open side of the bag sufficient to pull bag so module
is inserted completely, providing ample bag length to close and seal bagged battery module.
e. In its current horizontal position, proceed to closing/sealing bag. If using tape to seal bag, fold
the battery bag where the there is no longer an opening, and excess air has been removed from
bag. Then tape it thoroughly so that it is sealed. If using a zip tie, place the zip tie at the center
point of the excess portion of the bag opening to not stretch/rip bag, remove excess air from
bag, & then zip tie the bag closed. Keep battery module laying horizontally.
SEE PHOTO 6e. (Module in photo does not include a cable lead. This photo is only an example
of a closed/sealed bag. THE PROCESS OF CLOSING/SEALING MODULE NEEDS TO BE
PERFORMED WHILE LAYING HORIZONTALLY AS DESCRIBED ABOVE).
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
7. Placing (1) bagged/sealed battery module per each drum:
a. Remove bag of perlite from selected drum & place on the floor temporarily.
b. Then with the cable lead end of the module facing upward, place the bagged/sealed battery
module vertically at the center of the drum on the base of loose perlite material, so that cable
lead end of module is on top. With the module properly centered, the space between the
module & inside wall of drum should be ~ 3.5” (no closer than 3”) on one axis, & ~4.5” (no closer
than 4”) on the other; space measurements are based off the center of the drum and the
module per axis. SEE PHOTO 7b. (module in photo does not have a cable lead).
c. Open the bag of perlite & begin gently pouring the perlite material in the space around the
battery module that is between the battery & the inner wall of the drum till you have reached
the height of battery module. SEE PHOTO 7c.
d. During this process, should there be any movement of the bagged battery where it is no longer
at the center of the drum, please repeat this process till the module remains at the center as
described above. Always keep a 5” base of perlite beneath module.
e. Then pour the balance of the perlite material onto the drum, completely filling the drum. SEE
PHOTO 7e.
f. Then fold the empty bag & place on top of open drum for return.
8. Drum closure instructions:
a. Place cover on the drum, making sure that the gasket is in place.
b. Snap the closing ring over the cover & top lip of the drum. Make sure that the ring’s lugs point
down below the ring. Also, make sure the bottom edge of the closing ring engages under the lip
of the drum.
c. Insert the bolt completely through the lug without thread. Then screw the bolt into the
threaded lug.
d. While tightening the bolt, tap the along the entire perimeter of the ring with a mallet, starting
directly across from the bolt.
e. Tighten the bolt with a torque of 60 ft-lbs., leaving a gap of 1/8” to 5/8” on closing ring.
f. The cover & ring should not spin, & the free ends of the ring should not touch.
g. Once the drum has been properly closed, turn the drum back as it was before where bolts are
facing inward on the pallet so as to protect the bolts from any potential damage while being
handled logistically.
9. DRUM LEVEL – Labels/Markings placement instructions (do not apply on rings of drums):
a. With drum’s closure mechanism facing inward, place the below listed labels/markings on the
drum, opposite side of the closure mechanism, facing outward. SEE PHOTO 9.a
b. Place additional labels/markings safely aside for placement on pallet after it is stretch wrapped.
c. UN3480 Lithium-ion Battery/Class 9 – affix (1) adhesive label/marking onto drum. Place as a
square on point. If this label/marking is already present on drum, disregard this step.
d. Defective/Damaged Lithium-ion Battery – before affixing to drum, with a permanent marker,
write “ION” on the blank space of this adhesive label/marking & allow time to dry. On the same
side of drum, affix (1) adhesive label/marking onto drum. If this label/marking is already present
on drum, disregard this step.
e. Shipper/Consignee Name & Address label – before affixing to drum, clearly write & fill in empty
spaces with requested information. Using tape, securely affix onto same side of drum as other
labels/markings.
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
10. Repeat process on remaining modules/drums:
a. If applicable, replace temporarily moved drum back onto original pallet location.
b. Then repeat sections 5.c – 9.e for remaining modules/drums; one module/drum at a
time.
c. Once pallet of all modules/drums are completed, move onto palletizing.
11. Palletizing instructions:
a. If pallet was received with any cardboard or other material inserts in between drums, inserts
should be repositioned as received.
b. Inspect pallet & ensure no drums are extending beyond the perimeter of the pallet.
c. Starting at any corner of the pallet, insert shrink wrap through the underside of a corner & pull
out the other perpendicular side of the corner & tie a strong knot. SEE PHOTO 11c.
d. Then start making rounds (5 rounds total) on the pallet itself at the base, wrapping only the
pallet & its corners. This reinforces the stretch wrap with extra layers on the pallet corners to
secure it from ripping when being pulled with relative force on the next 7 rounds for drums. SEE
PHOTO 11d.
e. Once 5 rounds have been completed at the base of the pallet itself, then continue to the
additional (7) rounds on the drums themselves for a total (12) rounds, working your way up to
where the stretch wrap overlaps over the top corner of the drums partially. SEE PHOTO 11.e #1
& #2.
f. When stretch wrapping actual drums, pull with relative force at every turn/corner of the
pallet in order to create enough tension and strength in the wrapping package. Otherwise, the
stretch wrap will be loose & not strong enough for shipping.
g. Once the (12) rounds are complete, cut the stretch wrap and tape the end of the stretch wrap
onto the stretch wrapped pallet.
12. PALLET LEVEL – Labels/Markings placement instructions:
a. Retrieve additional labels/markings found in drums.
b. UN3480 Lithium-ion Battery/Class 9 – affix (2) adhesive labels/markings on opposing sides of
stretch wrapped pallet.
c. Defective/Damaged Lithium-ion Battery – before affixing to drum, with a permanent marker,
write “ION” on the blank space of this adhesive label/marking & allow time to dry. Then affix (2)
adhesive labels/markings on opposing sides.
d. Overpack – affix (2) adhesive labels/markings on opposing sides.
e. Shipper/Consignee – before affixing to drum, clearly write & fill in empty spaces with requested
information. Using tape, securely affix onto same side of drum as other labels/markings.
13. Notification to ITAP & shipping documentation:
a. Once all batteries have been packaged, labeled/marked & palletized, notify ITAP via email of the
number of pallets & the number of batteries/drums per pallet.
b. ITAP will confirm receipt of pickup request & begin to arrange logistics.
c. ITAP will send completed BOL & written emergency response information (ERG 147 or SDS) in
connection with provided information.
d. Review BOL to ensure it matches the number of pallets & batteries/drums/packages per pallet.
If there is any discrepancy, alert ITAP immediately via email & phone call & describe the issue.
ITAP will then make needed changes & return it to you.
e. On the day of pick-up, please have the pallets placed at your designated loading area. If there
are any weather conditions (rain, snow, high winds, etc.) where the pallet, stretch wrap, or
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
applied labels/markings can potentially be compromised, keep the pallets indoors (away from
weather) till driver arrives. Print out & sign a copy of the BOL & written emergency response
information (ERG 147 or SDS) beforehand so that documentation is ready to hand over to driver
upon arrival.
14. Battery module shipment preparation checklist:
Hazmat employee handled preparation.
Markings & labels properly placed, including the additional damaged battery.
label as prescribed by 49 CFR 173.185(f).
Packaged battery(s) into plastic bag & sealed.
All free space in drum is occupied by filler material (perlite).
Lid properly closed.
15. Contact information:
IT Asset Partners will be more than pleased to assist in any way necessary to successfully complete your
return shipment. The points of contact listed below can assist in scheduling the pickup of batteries,
suggesting proper packaging techniques, further explaining the packaging techniques described above,
&/or answering any questions related to the process of returning batteries.
Contact info:
DISCLAIMER:
The preceding packaging guidelines consist of recommendations only & are only recommendations for
US domestic ground shipments. The offeror of transportation, remains responsible for properly storing
batteries safely & properly shipping batteries in accordance with 49 CFR Part 173.185(f).
Environmental & transportation regulations are subject to change & AS A RESULT THESE
RECOMMENDATIONS MAY BE SUBJECT TO CHANGE WITHOUT NOTICE. The offeror is ultimately
responsible for staying compliant with all current laws & regulations.
IT ASSET PARTNERS IS NOT RESPONSIBLE FOR ANY INJURIES OR DAMAGES, WHETHER DIRECT OR
INDIRECT, SUFFERED AS A RESULT OF THE SHIPPER FOLLOWING THE RECOMMENDATIONS CONTAINED
HEREIN.
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Defective, Damaged, or Recalled (DDR) Lithium-ion
Battery Photos Referenced on Instructions (only photos
4c. are actual BMW modules)
Section 4:
(Photo 4b. # 1 above)
(Photo 4b. #2 above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 4 continued: actual BMW module (4c. photos)
(Photo 4c. #1 above)
(Photo 4c. #2 above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 4 continued:
(Photo 4c. #3 above)
Section 6: PER BAGGING/SEALING INSTRUCTIONS IN SECTION 6, WHEN POSITIONING THE MODULE
VERTICALLY OR HORIZONTALLY, NEVER PLACE (1) THE CABLE LEAD SIDE OF THE MODULE, NOR (2) THE TOP
SIDE (TERMINAL/PLASTIC SIDE) AT THE BOTTOM, BEARING WEIGHT OF MODULE. THIS PHOTO EXAMPLE
CONTAINS A MODULE THAT DOES NOT HAVE A CABLE LEAD, SO IT WAS ABLE TO BE PLACED VERTICALLY ON
BOTH SIDES. THAT IS NOT THE CASE WITH THIS PROJECT’S BATTERY MODULES.
(Photo 6a. above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 6 continued:
(Photo 6e. above)
Section 7:
(Photo 7b. above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 7 continued:
(Photo 7c. above)
(Photo 7e. above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 9:
(Photo 9a. above)
Section 11:
(Photo 11c. above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 11 continued: photo illustration only of stretch
wrapping/palletizing instructions. Per section 9, labels/markings
need to be placed on each drum before stretch wrapping
drums/pallet(s).
(Photo 11d. above)
(Photo 11e. #1 above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 11 continued: photo illustration of properly stretch
wrapped/palletized pallet. Per section 12, additional labels and
markings need to applied after this step is completed.
(Photo 11e. #2 above)
************************************************************************************************************
SAMPLE
Company
BMW
of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-1227
Telephone
(855) 269-3361
Fax
(201) 930-8362
E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com
October 2020
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a
defect, which relates to motor vehicle safety, exists in certain Model Year 2020-2021 BMW 330e, X3 xDrive30e, and X5
xDrive45e vehicles. Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
Although we may have already contacted you by phone, we wanted to follow up by letter informing you of a safety recall on
your vehicle. At the present time, we are not able to perform the remedy at this time. We will notify you again as soon as we
are able to perform this safety recall.
What could happen?
When fully charging the vehicle for the first time, there is a possibility that a short-circuit could occur. In some cases, there is
a possibility that this could lead to a fire. Until you have this recall performed, do not fully charge your vehicle. Drive in
Standard Mode only (do NOT drive in Sport Mode; do NOT use the Shift Paddles (if equipped)). If you are not the only
driver of this vehicle, please advise all other drivers and passengers of this important information.
What will BMW do?
When the remedy is available, the high-voltage battery modules will be inspected and, if necessary, replaced for free which
could take about one day.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, you can let us know by visiting www.bmwusa.com/mybmw or by contacting
BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal Regulations require you
to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall,
please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the
toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We
recommend that you and your passengers wear your safety belt at all times.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
Remedy is
Unavailable
BMW
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
Recall Campaign No. 20V-490: High-Voltage Battery
Company
Mailing Address
Telephone
SAMPLE
Empresa
BMW
of North America, LLC
Una compañía de BMW
Group
Dirección postal
PO Box 1227
Westwood, NJ 07675-1227
Teléfono
(855) 269-3361
Fax
(201) 930-8362
Correo electrónico
CustomerRelations@
bmwusa.com
Sitio web
bmwusa.com
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Octubre de 2020
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso en virtud de la Ley Nacional de Seguridad de Tránsito y Vehículos (National Traffic and
Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos de los modelos 330e, X3 xDrive30e y
X5 xDrive45e de BMW, correspondientes a los años 2020 y 2021, tienen un defecto relacionado con la seguridad
de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar
afectado.
¿Por qué nos ponemos en contacto con usted?
Aunque quizá ya nos hayamos comunicado con usted por teléfono, queremos hacer un seguimiento por carta para
informarle sobre una retirada por motivos de seguridad en su vehículo. En este momento, no podemos ofrecerle
un repuesto. Le avisaremos en cuanto podamos realizar esta retirada por motivos de seguridad.
¿Qué podría suceder?
Al cargar por completo el vehículo por primera vez, existe la posibilidad de que ocurra un cortocircuito. En algunos
casos, existe la posibilidad de que esto pueda derivar en un incendio. Hasta que realicemos esta retirada, no
cargue por completo su vehículo. Conduzca solamente en elmodo estándar. Si usted no es la única persona
que conduce este vehículo, comparta esta información importante con todos los demás conductores y
pasajeros.
¿Qué hará BMW?
Cuando el repuesto esté disponible, se inspeccionarán los módulos de la batería de alto voltaje y, si es necesario,
se reemplazarán gratis, lo que podría tomar aproximadamente un día.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o vendió el vehículo, nos puede avisar visitando www.bmwusa.com/mybmw o
comunicándose con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (consulte la información
de contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones
federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para leer las últimas actualizaciones sobre esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta
sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese
con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador
de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway Traffic Safety
Administration), 1200 New Jersey Ave., S.E., Washington, DC 20590; llamar a la Línea gratuita directa de seguridad
vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar https://www.safercar.gov.
Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún
inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento.
Atentamente.
BMW of North America, LLC
El repuesto no
está disponible
English version on front side
Versión en inglés en el frente
BMW
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 20V-490: batería de alto voltaje
Company
Mailing Address
Telephone
*******************************************************************************************************
From: Broadcast Messaging System
To: DL-BMS_Message_Monitors
Subject: BMW High-Voltage Battery – Recall 20V-490 Stop-Sale Compensation and Recall 20V-601 AMP Subsidy Information
Date: Thursday, October 8, 2020 4:31:45 PM
Publish Date:
From:
Expiration Date:
October 08, 2020
Warranty
November 20, 2020
DCSnet Message
Important
Subject: BMW High-Voltage Battery – Recall 20V-490 Stop-Sale
Compensation and Recall 20V-601 AMP Subsidy Information
This DCS Broadcast message is being issued regarding Stop-Sale Compensation for vehicles
affected by Recall 20V-490 High-Voltage battery (SI B61 19 20) as well as loaners affected by Recall
20V-601 High-Voltage Battery (SI B61 20 20 and B61 21 20).
Recall 20V-490 High-Voltage Battery
For the vehicles that have received Wholesale Credits due to the failed test plan, Stop-Sale
Compensation cannot be administered through the existing ROSS based Stop-Sale Compensation
system. Therefore, the Warranty Department will be issuing a credit for each of these VINs that have
received the Wholesale Credit. No work will be required on your behalf.
Because the claim will be entered on our side, and not at the dealer (your) level, the credits
will not show up on your claim detail report since they were not entered by you as claim
through DCSnet. However, the credit is the difference between your credit notes report and
your October monthly A/R report.
After November, if you are experiencing complications with identifying the credits, please reach out
to [email protected].
Recall 20V-601 High-Voltage Battery
For the month of October, we will provide AMP subsidy support for the loaner vehicles subject to this
recall.
We recommend retiring any vehicle that will be out of service for more than 30 days and replacing it
with another eligible model.
This subsidy payment for October is intended to provide you with time to diversify your fleet with
other eligible models.
IF your center elects to keep the affected vehicles active in the AMP Fleet:
Effective November 1st, all AMP guidelines and utilization rules for these vehicles will be in
effect.
Uninterrupted subsidy is no longer available beginning November 1, 2020.
IF your center elects to retire an affected vehicle from the AMP Fleet:
Remove the affected unit from AMP and add it to POIS by November 1, 2020.
Removing a vehicle from your loaner fleet on or before November 1st will not impact your
uninterrupted depreciation subsidy for October.
Stop-Sale Compensation eligibility is effective from the POIS entry date – the 30-day grace
period is waived.
Stop-Sale Compensation is calculated based on the number of days active in POIS.
Vehicles entered into POIS later than November 1, 2020 will have Stop-Sale Compensation
pro-rated for November based on the total number of days in POIS.
Retired AMP vehicles cannot be removed from POIS and re-enrolled in the AMP Fleet at a
later date.
Note
Attachments:
When retiring an affected vehicle from the AMP Fleet, these vehicles must be removed from ATMS
first. Once you have completed this step, you may then enter the vehicle into POIS.
If the vehicle is not removed from ATMS first, the vehicle will be blocked from POIS
enrollment.
For AMP related questions, contact [email protected].
For Stop-Sale Compensation related questions, contact: [email protected].
No Attachments No Attachments
Recipients: BMW i, All Offerings, All Regions, All Areas, Service, All
BMW i, All Offerings, All Regions, All Areas, Sales, New Vehicle Sales Manager
BMW i, All Offerings, All Regions, All Areas, Sales, General Sales Manager
BMW i All Offerings All Regions All Areas Sales Asst Sales Manager
SEOCONTENT-END
5 Affected Products
Vehicles
16 Associated Documents
Recall Quarterly Report #1, 2020-4
RCLQRT-20V490-2765.PDF 211.127KB
Remedy Instructions and TSB
RCRIT-20V490-4271.pdf 1955.58KB
Miscellaneous Document Bulletin re HV Battery Recall Return Process
RMISC-20V490-1263.pdf 2021.352KB
Recall 573 Report
RCLRPT-20V490-4884.PDF 216.786KB
Manufacturer Notices(to Dealers,etc) – Subject: BMW High-Voltage Battery – Recall 20V-490 Stop-Sale Compensation and Recall 20V-601 AMP Subsidy Information Date: Thursday, October 8, 2020
Remedy Instructions and TSB
RCRIT-20V490-9032.pdf 483.222KB
Remedy Instructions and TSB
RCRIT-20V490-5604.pdf 483.07KB
Remedy Instructions and TSB
RCRIT-20V490-5292.pdf 574.721KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re BMW Delivery Stop: High-Voltage Battery – Update
RCMN-20V490-6473.pdf 418.849KB
Defect Notice 573 Report
RCLRPT-20V490-5778.PDF 216.849KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re MINI Delivery Stop: High-Voltage Battery – Update
RCMN-20V490-0149.pdf 456.047KB
Remedy Instructions and TSB
RCRIT-20V490-7455.pdf 456.047KB
Recall Acknowledgement
RCAK-20V490-3506.pdf 244.219KB
Recall 573 Report
RCLRPT-20V490-3441.PDF 216.774KB
Remedy Instructions and TSB
RCRIT-20V490-7951.pdf 418.849KB
Interim Owner Notification Letter(Part 577)
RIONL-20V490-8834.pdf 709.804KB
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Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
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