August 7, 2020 NHTSA CAMPAIGN NUMBER: 20V465000
Extra Bolt Incorrectly Attached to Starter Motor
An engine stall increases the risk of a crash.
NHTSA Campaign Number: 20V465
Manufacturer BMW
of North America, LLC
Components POWER TRAIN, ELECTRICAL SYSTEM
Potential Number of Units Affected 21
Summary
BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive 40i, X5 xDrive 40i and one X7 xDrive 40i vehicle. The starter motor may have an extra bolt that could potentially fall into the transmission housing and cause an engine stall.
Remedy
BMW will notify owners, and dealers will inspect the starter motor for the extra bolt, removing it if necessary. Dealers will also inspect the starter for damage, and check if the bolt has fallen into the transmission housing, replacing any damaged parts as necessary. All repairs will be performed free of charge. The recall began on October 2, 2020. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 12 10 20
2020-08-14
Recall 20V-465: CHECK STARTER BOLT
This Service Information bulletin (Revision 2) replaces SI B12 10 20 dated August 2020
What’s New:
- Recall # assigned
- Warranty information added
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date |
| G05 | X5 Sports Activity Vehicle | July 10, 2020 |
| G07 | X7 Sports Activity Vehicle | July 10, 2020 |
AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG has issued a Delivery Stop (effective July 30, 2020) on a small number of Model Year 2020 BMW vehicles that were produced on July 10, 2020. As of August 5, 2020, this Delivery Stop has been upgraded to a Recall.
A bolt may have been incorrectly attached to the starter. The bolt could inadvertently fall into the transmission housing which could lead to damage and the possibility of stalling.
PROCEDURE
1. Remove the starter as per repair Instruction 12 41 020 “Removing and installing or replacing the starter motor”
2. Remove the starter as per repair Instruction 12 41 020 “Removing and installing or replacing the starter motor”
-Three starter bolts (1)
-Starter assembly (2)
3. Inspect the starter bolt locations.
Correct (1)
Correct (2)
Correct (3)
Incorrect (4)
Remove the bolt in position 4 found in the picture.
If the black acoustic plug is damaged, then it must be replaced.
4. Inspect the starter housing for damage.
Inspect the starter installation area for damage. Replace damaged components.
5. Using a borescope inspect the inside of the transmission bell housing for any bell extra fasteners.
If any are found remove them and inspect the surrounding area for damage. Repair as needed.
6. If additional damage is found, then create a TSARA Hotline case and wait for a response.
7. Reassemble the vehicle as per repair Instruction 12 41 020 “Removing and installing or replacing thestarter motor”.
PARTS INFORMATION
The Bulletin is being published with the inspection procedure as parts may not be required. The Bulletin will be updated with the parts list once parts become available.
Please refer to the Parts Matrix for ordering procedure.
Required for all inspections.
| Part Number | Description | Quantity |
| 07 14 6 886 617 | Bolts | 10 |
WARRANTY INFORMATION
When the final information becomes available to allow for claim submission, reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information (to be provided) and the part numbers listed above that apply:
| Defect Code: | 0012390500 |
Work packages and labor operations will be published when available.
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below, and as required, the part numbers listed above that apply:
| Defect Code: | 0012390500 |
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
| # 1 | 00 69 813 | Checking the starter motor and checking the transmission housing with an endoscope (No repair is necessary) | 12 FRU (G07);
13 FRU (G05, G06); 14 FRU (G05 X5 xDrive45e) |
| Or: | |||
| # 2 | 00 69 814 | Replacing the starter motor and the noise damping plug and checking the transmission housing with an endoscope | 12 FRU (G07);
13 FRU (G05, G06); 14 FRU (G05 X5 xDrive45e) |
| Or: | |||
| # 3 | 00 69 815 | Replacing the noise damping plug and checking the transmission housing with an endoscope | 12 FRU (G07);
13 FRU (G05, G06); 14 FRU (G05 X5 xDrive45e) |
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| # 4 | 00 69 282 | Checking the starter motor and checking the transmission housing with an endoscope (No repair is necessary) | 13 FRU (G07);
15 FRU (G05, G06) |
| Or: | |||
| # 5 | 00 69 283 | Replacing the starter motor and the noise damping plug and checking the transmission housing with an endoscope | 14 FRU (G07);
15 FRU (G05, G06) |
| Or: | |||
| # 6 | 00 69 284 | Replacing the noise damping plug and checking the transmission housing with an endoscope | 14 FRU (G07);
15 FRU (G05, G06) |
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B12 10 20 WP 1), unless otherwise required by State law and if additional repairs are performed as recommended in response to your TSARA Hotline case.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section. Please refer to SI B01 29 16 for additional information.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
Based on the current age of the Affected Vehicles being addressed by this Safety Recall Campaign, a reimbursement request for a qualifying prior customer-pay repair is not likely.
However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to your inquiry accordingly.
QUESTIONS REGARDING THIS BULLETIN
| Technical inquires | Submit feedback at the top of this bulletin |
| Warranty inquires | Submit an IDS ticket to the Warranty Department |
| Parts inquiries | Submit an IDS ticket to the Parts Department |
Supporting Materials
picture_as_pdf B121020 Recall Notice.pdf
picture_as_pdf B121020_2020-BMW-MY2020-G0x-StarterMotorBolt-QA-(5Aug2020).pdf
August 2020
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 20V-xxx: Check Starter Bolt – B12 10 20
BMW AG has issued a Delivery Stop (effective July 30, 2020) on a small number of Model Year 2020 BMW vehicles that were produced on July 10, 2020. As of August 5, 2020, this Delivery Stop has been upgraded to a Recall.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
August 2020
Safety Recall 20V-xyz
Starter Motor Bolt
Model Year 2020
BMW X5 SAV / X7 SAV
Last Update: 08/05/2020
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Model Year 2020 BMW X5 SAV and X7 SAV in the US, produced on July 10, 2020, are potentially affected.
Q2. What is the specific issue?
One of the bolts for the starter motor may not have been attached properly. This bolt could inadvertently fall into the transmission housing which could lead to starter motor damage or the possibility of stalling. This may be noticed by unusual noise from the area of the engine/transmission.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models have all starter motor bolts attached properly.
Q4. Can I continue to drive my vehicle?
Yes. However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
No. However, if this issue occurs, carefully move away from traffic and pull over to a safe location as soon as possible. If it is safe to do so, all occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through our quality control procedures.
Q7. How will I be informed of this Safety Recall?
Letters will be mailed to owners in September via First Class mail advising them of this Safety Recall and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed. You can locate your nearest authorized BMW center at www.bmwusa.com/dealer. To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to factory-initiated campaigns and other information specific to their BMW.
Q8. How will my vehicle be repaired?
The affected starter motor bolt will be inspected and, if necessary, attached properly. If the starter motor is damaged, it will be replaced. This repair will be performed for free and will take about one hour.
Q9.Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMW center to have this important Safety Recall performed. For the latest updates to this Safety Recall, please visit www.bmwusa.com/recall.
BMW
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, [INSERT VIN]
Recall Campaign No. 20V-465: Starter Motor Bolt
Name
Address 1
Address 2
City, State, Zip
Remedy is Available
October 2020
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2020 BMW X5 SAV and X7 SAV models. Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment.
Visit www.bmwusa.com/dealer to locate your nearest BMW center.
What could happen?
One of the bolts for the starter motor may not have been attached properly. This bolt could fall into the transmission housing which could lead to stalling and increase the risk of a crash.
If this occurs, you may hear unusual noise from the area of the transmission. Carefully move away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
What will BMW do?
If the additional bolt is attached to the starter motor, it will be removed. If it has fallen into the transmission housing, it will be removed and, if damage is present, affected parts will be replaced. This repair will be performed for free and may take several hours depending upon the specific repair required.
There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMW center to check what may be available.
What if I am not the current owner of this vehicle?
If you changed your address or sold the vehicle, you can let us know by visiting www.bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have additional questions?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Este aviso se aplica a su vehículo, [INSERT VIN]
Campaña de retirada n.º 20V-465: tornillo de motor de arranque
El repuesto está disponible
Octubre de 2020
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que algunos vehículos de los modelos X5 SAV y X7 SAV de BMW, correspondientes al año 2020, tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar afectado.
¿Por qué nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada, comuníquese de inmediato con el centro autorizado de BMW para programar una cita. Visite www.bmwusa.com/dealer para localizar el centro de BMW más cercano.
Qué podría suceder?
Uno de los tornillos del motor de arranque podría no haber sido ajustado correctamente. Este tornillo podría caerse dentro del habitáculo de la transmisión, lo que podría causar que el auto se pare y aumentar el riesgo de accidentes.
Si esto ocurre, es posible que escuche un ruido inusual en el área de la transmisión. Aléjese con cuidado del tránsito y deténgase en un lugar seguro lo antes posible. Todos los ocupantes deben salir del vehículo con cuidado y trasladarse a un lugar seguro lejos del tránsito. No siga conduciendo el vehículo. Comuníquese de inmediato con BMW Roadside Assistance (Asistencia en la carretera de BMW) llamando al 1-800-332-4269 para que lleven su vehículo al centro autorizado de BMW más cercano.
Si usted no es la única persona que conduce este vehículo, comparta esta información importante con todos los demás conductores y pasajeros.
¿Qué hará BMW?
Si el tornillo adicional está ajustado al motor de arranque, se retirará. Si se cayó dentro del habitáculo de la transmisión, se retirará y, de haber daños, se reemplazarán las partes afectadas. Esta reparación no tendrá ningún costo y podría llevar varias horas, dependiendo de la reparación específica que sea necesaria.
Podría haber algunas opciones en caso de que sea un inconveniente traer el vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver cuáles son las opciones disponibles.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Si cambió su dirección o vendió el vehículo, nos puede avisar visitando www.bmwusa.com/mybmw o comunicándose con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (lea la información de contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo más preguntas?
Para leer las últimas actualizaciones sobre esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese con el Servicio de Atención al Cliente de BMW.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590; llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar https://www.safercar.gov.
Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento.
Atentamente.
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
2 Affected Products
Vehicles
9 Associated Documents
Recall Quarterly Report #1, 2020-4
RCLQRT-20V465-6034.PDF 211.135KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V465-2742.PDF 211.316KB
Owner Notification Letter(Part 577)
RCONL-20V465-1703.pdf 717.106KB
Remedy Instructions and TSB – Safety Bulletin re RECALL 20V-465: CHECK STARTER BOLT
RCRIT-20V465-8511.pdf 574.01KB
Remedy Instructions and TSB
RCRIT-20V465-0543.pdf 548.178KB
Defect Notice 573 Report
RCLRPT-20V465-1275.PDF 215.082KB
Recall Acknowledgement
RCAK-20V465-4183.pdf 244.271KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Check Starter Bolt
Recall Quarterly Report #2, 2021-1
RCLQRT-20V465-4341.PDF 211.234KB
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