Recall 20V-355: Steering Gear Tie Rod – 2019-2020 BMW 3-Series, X3 M, X4 M, & Z4

June 15, 2020 NHTSA CAMPAIGN NUMBER: 20V355000

Steering Gear Tie Rods May Become Damaged

A damaged or fractured tie rod may affect vehicle handling and control, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V355

Manufacturer BMWeBay logo of North America, LLC

Components STEERING

Potential Number of Units Affected 2,779

 

Summary

BMWeBay logo of North America, LLC (BMWeBay logo) is recalling certain 2019 Z4 sDrive30i, 2019-2020 330i xDrive, M340i and M340i xDrive, 2020 X3M and X4M, and Toyota Supra vehicles. In certain driving conditions, such as high temperatures and rough road surfaces, a steering gear tie rod may become damaged, possibly resulting in a fractured tie rod.

 

Remedy

BMWeBay logo and Toyota will notify owners, and dealers will replace the steering gear tie rods, free of charge. The recall began August 14, 2020. Owners may contact BMWeBay logo customer service at 1-800-525-7417 or Toyota customer service at 1-888-270-9371.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 


SIB 32 01 20
2020-07-21

RECALL 20V-355: STEERING GEAR TIE ROD

This Service Information Bulletin (Revision 2) replaces SI B32 01 20 dated July 2020.

 

What’s New:

  • Parts list G29
  • Warranty TREAD Act Statement

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

For centers that qualify, this Recall repair is eligible to be performed via Mobile Assistance.

 

MODEL

E-SeriesModel DescriptionProduction Date
F97X3 M Sports Activity VehicleMarch 11, 2019 – April 9, 2019
F98X4 M Sports Activity CoupeMarch 11, 2019 – April 10, 2019
G203 Series SedanOctober 30, 2018 – July 5, 2019
G29Z4 RoadsterNovember 5, 2018 – February 26, 2019

 

AFFECTED VEHICLES

Affected vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA NEXT or Warranty Vehicle Inquiry.

 

SITUATION

BMWeBay logo AG is conducting a Voluntary Safety Recall (effective June 9, 2020) on certain Model Year 2019 -2020 BMWeBay logo vehicles that were produced between October 30, 2018 and July 5, 2019.

 

The steering gear tie rods over time could become damaged and break, affecting vehicle handling and control; and increase the risk of a crash.

 

The recall notice and Q&A have been attached for further information.

 

CORRECTION

Replace both tie rods.

 

PROCEDURE

Replace both tie rods according to repair instructions 32 21 231.

 

NOTE: Error in Technical Information for G29 REP 32 21 231.

 

Technical information incorrectly identifies the tie rods as “tension struts”

Do not replace the tension struts as per the REP Technical Information.

The repair information will be corrected to identify the tie rods.

 

PARTS INFORMATION

Please refer to the Parts Matrix for the parts ordering procedure.

 

Only use and invoice the part numbers below that apply.

 

Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim.

 

Parts list F97, F98 and G20

Part NumberDescriptionQuantity
32 10 5 A2E D29Repair kit, tie rod and bellows2
33 30 6 787 062Combination nut (M14x1,5-10ZNNIV)2

 

Parts list G29

Part NumberDescriptionQuantity
32 10 5 A2E D30Repair kit, tie rod and bellows2
33 30 6 787 062Combination nut (M14x1,5-10ZNNIV)2
33 30 6 772 888Hexagon screw with washer12

 

Note:

Other small parts, such as screws, nuts and seals to be replaced on the basis of the ISTA repair instructions, shall be selected from ETK according to the respective vehicle type and billed under the special report number.

 

WARRANTY INFORMATION

Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below and the part numbers listed above that apply:

 

Defect Code:0032140300F97 F98 G20 G29 Replace both track rods

 

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop

Work PkgLabor OperationDescription (Plus work)Labor Allowance
# 100 69 724Replace both tie rods, check alignment (without load) and adjustRefer to AIR

 

Or:

The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)

Work PkgLabor OperationDescription (Main work)Labor Allowance
# 200 69 199Replace both tie rods, check alignment (without load) and adjustRefer to AIR

 

Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes.  Also, only one Main work flat rate labor operation code can be claimed per workshop visit.

 

Claim Repair Comments

Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B32 01 20 WP 1), unless otherwise required by State law.

 

And, as applicable:

 

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)

 

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

 

Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

 

Please refer to SI B01 29 16 for additional information

 

TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs

If your center is presented with a reimbursement request, BMWeBay logo of North America, LLC will reimburse qualifying customer-pay repairs to address the issue described in this bulletin that were performed on Affected Vehicles prior to the release of this Recall Service Information bulletin.

 

Please proceed as applicable:

 

The customer arrives with an affected vehicle to your workshop

Perform the open Recall repair outlined in this bulletin, and if the prior repair qualifies (see below), submit for both the Recall repair and the customer-pay reimbursement (Separate repair line items/separate defect codes).

 

Or:

The customer only presents your center with a customer-pay invoice for the prior repair

If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only.

 

Customer-pay Invoice Review and Reimbursement Procedure 

Review and verify that the prior customer-pay invoice (BMWeBay logo center or independent repair shop) contains a repair that was performed to address the issue described in this Recall Service Information bulletin.

 

If this prior repair qualifies, reimburse the customer (labor and parts).

 

Submit for this customer-paid repair expense under Defect Code 85 99 00 12 NA, as follows:

 

  • Sublet Code 3
  • Dollar amount (with no markup)
  • Comment: RECALL 20V-355: STEERING GEAR TIE ROD – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair
  • Additionally, explain and itemize the claimed sublet amount on the repair and in the claim comments

 

Retain the original customer pay invoice in your files; this documentation may be requested by BMWeBay logo during the claim review process.

 

Repairs that do not qualify for Reimbursement

Repairs that do not qualify for reimbursement include repairs performed on non-affected vehicles, and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs that were performed using non-genuine BMWeBay logo parts and/or used passenger car or light truck parts.

 

This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 12 NA, will not close the Open Safety Recall on the vehicle.

 

QUESTIONS REGARDING THIS BULLETIN

Technical inquiriesSubmit feedback at the top of this bulletin
Warranty inquiriesSubmit an IDS ticket to the Warranty Department
Parts inquiriesSubmit an IDS ticket to the Parts Department

 

Supporting Materials

picture_as_pdf B320120_2020-BMW-MY19-2020-G2x-F9x-SteeringGearTieRod-QA-10 July

2020.pdf
picture_as_pdf B320120 Recall Notice.pdf


Attachment to B32 01 20
June 2020

SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 20V-355: Steering Gear Tie Rod – B32 01 20

BMWeBay logo AG is conducting a Voluntary Safety Recall (effective June 9, 2020) on certain Model Year 2019 -2020 BMWeBay logo vehicles that were produced between October 30, 2018 and July 5, 2019.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

We appreciate all your assistance with this Recall.


Attachment to B32 01 20
July 2020

Safety Recall 20V-355
Steering Gear Tie Rod
Model Year 2019-2020
BMWeBay logo 3 Series, Z4, X3 M SAV, X4 M SAC
Last Update: 06/16/2020

 

Q1. Which BMWeBay logo Group models in the US are potentially affected by this Safety Recall?

Certain Model Year 2019-2020 BMWeBay logo 3 Series, Z4, X3 M SAV, and X4 M SAC models in the US, produced between October 30, 2018 and July 5, 2019, are potentially affected.

 

Q2. What is the specific issue?

The steering gear tie rods are an earlier design configuration which over time could become damaged and break, affecting vehicle handling and control, and increase the risk of a crash.

 

Q3. Why are other models / vehicles not included in this Safety Recall?

The tie rods in other models are of a different design.

 

Q4. Can I continue to drive my vehicle?

Yes.  However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMWeBay logo center, please do so as soon as possible.  If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. Can I determine if this issue exists in my vehicle?

No.  However, if the issue occurs, carefully move away from traffic and pull over to a safe location as soon as possible.  If it is safe to do so, all occupants should carefully exit the vehicle and move to a safe location away from traffic.  Do not continue to drive the vehicle.  Contact BMWeBay logo Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMWeBay logo center.

 

Q6. How did BMWeBay logo Group become aware of the issue?

BMWeBay logo Group became aware of the issue through our quality control procedures.

 

Q7. How will I be informed of this Safety Recall?

Letters will be mailed to owners in August via First Class mail advising them of this Safety Recall and requesting them to schedule an appointment with an authorized BMWeBay logo center to have the remedy performed.  You can locate your nearest authorized BMWeBay logo center at www.bmwusa.com/dealer.  To ensure BMWeBay logo has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give them access to factory initiated campaigns and other information specific to their BMWeBay logo.

 

Q8. How will my vehicle be repaired?

The steering gear tie rods will be replaced for free and will take about one hour.

 

Q9. Do I have to wait for my letter to have my vehicle serviced?

Yes.  BMWeBay logo Group is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMWeBay logo center to have this important Safety Recall performed.  For the latest updates to this Safety Recall, please visit www.bmwusa.com/recall.

 

Reimbursement of Prior Customer-Pay Repairs (TREAD Act)

Based on the issue and age of the Affected Vehicles being addressed by this Safety Recall Campaign, a reimbursement request for a qualifying prior customer-pay repair is not likely.

However, if you receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty department (include a legible copy of the invoice) through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections.  The Warranty department will review and respond to your inquiry accordingly.

 


BMW

IMPORTANT SAFETY RECALL

This notice applies to your vehicle, [INSERT VIN]

Recall Campaign No. 20V-355:  Steering Gear Tie Rod

Name
Address 1
Address 2
City, State, Zip

 

Remedy is Available

 

August 2020

Dear BMWeBay logo Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMWeBay logo AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2019-2020 BMWeBay logo 3 Series, X3M, X4M and Z4 models.  Our records indicate that you are the owner of a potentially affected vehicle.

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not had this recall performed, please contact your authorized BMWeBay logo center immediately to schedule an appointment.

Visit www.bmwusa.com/dealer to locate your nearest BMWeBay logo center.

 

What could happen?

In driving conditions consisting of very high temperatures and excessive vibration (e.g., poor road conditions), a tie rod could experience damage. A damaged or fractured tie rod may affect vehicle handling and control, increasing the risk of a crash.

If this occurs, carefully move away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit the vehicle and move to a safe location away from traffic.  Do not continue to drive the vehicle.  Contact BMWeBay logo Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMWeBay logo center.

If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

What will BMWeBay logo do?

The steering gear tie rods will be replaced with an updated version for free which could take approximately two hours.

There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMWeBay logo center to check what may be available.

 

What if I am not the current owner of this vehicle?

If you changed your address or sold the vehicle, you can let us know by visiting www.bmwusa.com/mybmw or by contacting BMWeBay logo Customer Relations (see left side of page for contact info).  If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if I have additional questions?

For the latest updates to this recall, please visit 30Twww.bmwusa.com/recall30T.  Should you have any questions about this recall, please contact your authorized BMWeBay logo center.  If you need additional assistance, please contact BMWeBay logo Customer Relations.

If your BMWeBay logo center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend that you and your passengers wear your safety belt at all times. Sincerely,

 

BMWeBay logo of North America, LLC

 

Spanish translation on back side Traducción en español en el lado inverso

 


BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD

Este aviso se aplica a su vehículo, [INSERT VIN]

Campaña de retirada n.º 20V-355: Barra de acoplamiento del mecanismo de dirección

 

El repuesto está disponible

 

Agosto de 2020

Estimado propietario o arrendatario de un vehículo BMWeBay logo:

Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMWeBay logo AG ha determinado que algunos vehículos de los modelos de la Serie 3, X3M, X4M y Z4 de BMWeBay logo, de los años 2019 y 2020, tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar afectado.

 

¿Por qué nos ponemos en contacto con usted?

Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada, comuníquese de inmediato con el centro autorizado de BMWeBay logo para programar una cita. Visite www.bmwusa.com/dealer para localizar el centro de BMWeBay logo más cercano.

 

¿Qué podría suceder?

Si conduce el vehículo en condiciones de altas temperaturas o vibración excesiva (por ejemplo, carreteras en mal estado), la barra de acoplamiento podría dañarse. Una barra de acoplamiento dañada o rota puede afectar el manejo y el control del vehículo, y aumentaría el riesgo de accidente.

Si esto ocurre, aléjese con cuidado del tránsito y deténgase en un lugar seguro lo antes posible. Todos los ocupantes deben salir del vehículo con cuidado y trasladarse a un lugar seguro lejos del tránsito. No siga conduciendo el vehículo. Comuníquese de inmediato con BMWeBay logo Roadside Assistance (Asistencia en la carretera de BMWeBay logo) llamando al 1-800-332-4269 para que lleven su vehículo al centro autorizado de BMWeBay logo más cercano.

Si usted no es la única persona que conduce este vehículo, comparta esta información importante con todos los demás conductores y pasajeros.

 

¿Qué hará BMWeBay logo?

Se reemplazarán las barras de acoplamiento del mecanismo de dirección por una versión actualizada sin cargo, lo que podría llevar aproximadamente dos horas.

Podría haber algunas opciones en caso de que sea un inconveniente traer el vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMWeBay logo para ver cuáles son las opciones disponibles.

 

¿Qué ocurre si no soy el propietario actual de este vehículo?

Si cambió su dirección o vendió el vehículo, nos puede avisar visitando www.bmwusa.com/mybmw o comunicándose con el Servicio de Atención al Cliente de BMWeBay logo (BMWeBay logo Customer Relations) (lea la información de contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.

 

¿Qué debo hacer si tengo más preguntas?

Para leer las últimas actualizaciones sobre esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMWeBay logo. Si necesita asistencia adicional, comuníquese con el Servicio de Atención al Cliente de BMWeBay logo.

Si el centro de BMWeBay logo no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590; llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar https://www.safercar.gov.

Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento.

Atentamente.

 

BMWeBay logo of North America, LLC

 

English version on front side

Versión en inglés en el frente

 


8 Affected Products

Vehicles

MAKEMODELYEAR
BMWeBay logo330I2019-2020
BMWeBay logoM340I2019-2020
BMWeBay logoX32020
BMWeBay logoX42020
BMWeBay logoZ42019
TOYOTASUPRA2020

 


13 Associated Documents

Remedy Instructions and TSB

RCRIT-20V355-5931.pdf 303.573KB

 


Remedy Instructions and TSB – TSB re Potential Loss of Vehicle Control due to Tie Rod Assembly(s)

RCRIT-20V355-9688.pdf 1143.553KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re Three 2020 Model Year Supras Potential Loss of Vehicle Control due to Tie Rod Assembly(s) Fracture NHTSA Recall No. 20V-355

RCMN-20V355-1173.pdf 248.621KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re BMWeBay logo Recall 20V-xxx: Steering Gear Tie Rod

RCMN-20V355-2605.pdf 136.355KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Notification re Three 2020 Model Year Supras Potential Loss of Vehicle Control due to Tie Rod Assembly(s) Fracture

RCMN-20V355-9779.pdf 224.397KB

 


Recall Acknowledgement

RCAK-20V355-4032.pdf 244.324KB

 


Defect Notice 573 Report

RCLRPT-20V355-1477.PDF 217.581KB

 


Recall Quarterly Report #2, 2020-4

RCLQRT-20V355-0149.PDF 211.252KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V355-6400.pdf 356.235KB

 


Recall Quarterly Report #3, 2021-1

RCLQRT-20V355-6307.PDF 211.343KB

 


Recall Quarterly Report #1, 2020-3

RCLQRT-20V355-9614.PDF 211.153KB

 


Remedy Instructions and TSB – TSB re SIB 32 01 20 RECALL 20V-355: STEERING GEAR TIE ROD

RCRIT-20V355-7374.pdf 316.4KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-20V355-4645.pdf 745.921KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V355&docType=RCL

 


 

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