March 18, 2020 NHTSA CAMPAIGN NUMBER: 20V152000
Improperly Tightened Instrument Panel Casing
In the event of a crash necessitating air bag deployment, the air bag could damage the instrument panel and cause small pieces of the panel to strike the driver or other occupants, increasing the risk of injury.
NHTSA Campaign Number: 20V152
Manufacturer BMW
of North America, LLC
Components ELECTRICAL SYSTEM, AIR BAGS
Potential Number of Units Affected 15
Summary
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X4 xDrive30i and X4 M40i, and 2018-2020 X3 sDrive30i, X3 xDrive30i, X3 M40i, and X3M vehicles. The instrument panel casing may not have been tightened properly to the passenger air bag.
Remedy
BMW will notify owners, and dealers will replace the instrument panel casing, free of charge. The recall began May 15, 2020. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 51 11 20
2020-03-25
RECALL 20V-XXX: REPLACE INSTRUMENT PANEL
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
This Service Information Bulletin (Revision 1) replaces SI B51 11 20 dated March 2020.
What’s New (Specific text highlighted):
- Complete content revision
MODEL
| Engineering Designation | Model Description | Production Date |
| F97 | X3 M Sports Activity Vehicle | November 1, 2019 |
| G01 | X3 Sports Activity Vehicle | December 14, 2017 – August 21, 2019 |
| G02 | X4 Sports Activity Coupe | January 22, 2019 – August 17, 2019 |
AFFECTED VEHICLES
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System) or with ISPA NEXT. Recall letter and Q&A are attached.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective March 18, 2020) on a small number of Model Year 2018 – 2020 BMW vehicles that were produced between December 14, 2017 and November 1, 2019.
The connection between the passenger air bag and the casing of the instrument panel may not have been performed according to specifications. As a result, the instrument panel will need to be replaced.
CAUSE
The airbag may have been improperly installed onto the instrument panel, causing damage to the instrument panel.
CORRECTION
Replace the instrument panel.
PROCEDURE
Replace the instrument panel, following repair instructions REP 51 45 031 “Replacing instrument panel trim”.
PARTS INFORMATION
For vehicles affected by this recall, please refer to the Parts Matrix and DCS messages for the ordering procedure.
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the following information together with the part number supplied through the IDS ticket submission:
| Defect Code: | 0051890400 |
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop-
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance | |
| # 1 | 00 69 517 | Replacing the instrument panel trim (Pluswork) | 46 FRU (F97);
47 FRU (G01, G02) | |
Or:
The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)-
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| # 2 | 00 69 016 | Replacing the instrument panel trim (Main work) | 48 FRU (F97, G01);
49 FRU (G02) |
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B51 11 20 WP 1).
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information. Supporting Materials
picture_as_pdf B511120 Recall Notice.pdf picture_as_pdf B511120_2020-G01-02-InstrumentPanel-QA-(18Mar2020).pdf
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 20V-xxx: Replace Instrument Panel – B51 11 20
BMW AG is conducting a Voluntary Safety Recall (effective March 18, 2020) on a small number of Model Year 2018 – 2020 BMW vehicles that were produced between December 14, 2017 and November 1, 2019.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Instrument Panel
Safety Recall 20V-xyz
Model Year 2018-2020
BMW X3/X3M SAV, X4/X4M SAC
Last Updated 03/18/2020
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Model Year 2018-2020 BMW X3/X3M SAV and X4/X4M SAC vehicles in the US, produced between December 2017 and November 2019, are potentially affected.
Q2. What is the specific issue?
During supplier production, the connection between the instrument panel and the passenger air bag may not have been performed to specifications. In a crash, deployment of the passenger air bag could damage the panel. This could cause small pieces of the panel to separate, increasing the risk of injury.
Q3. Why are other BMW Group vehicles not included in this Safety Recall?
Other vehicles were equipped with an instrument panel produced to specifications.
Q4. How did BMW Group become aware of this issue?
BMW Group became aware of this issue through its quality control procedures.
Q5. Can I determine if this issue exists in my vehicle?
No.
Q6. Can I continue to drive my vehicle (before I receive my phone call / letter)?
Yes. However, when you are contacted by BMW to schedule an appointment with an authorized BMW center to have this Safety Recall performed, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q7. How will my vehicle be repaired?
The instrument panel will be replaced for free and can take several hours.
Q8. Is BMW Group aware of any accidents or injuries in the US, involving these BMW Group vehicles associated with this Safety Recall?
No.
Q9. How will I be informed of this Safety Recall?
BMW is contacting potentially affected customers by phone to inform them of this Safety Recall and, if parts are available, to schedule an appointment with an authorized BMW center to have this Safety Recall performed. If necessary, customers will receive a letter in May via First Class mail advising them of this Safety Recall and to schedule an appointment with an authorized BMW center to have this Safety Recall performed.
To locate the nearest authorized BMW center, please visit www.bmwusa.com/dealer. To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW. Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.
Q10. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with an authorized BMW center to have this important Safety Recall performed. For the latest updates to this recall, please visit www.bmwusa.com/recall.
IMPORTANT SAFETY RECALL – Remedy Available
This notice applies to your vehicle,
Recall Campaign No. 20V-152: Instrument Panel
May 2020
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2018 – 2020 BMW X3/X3M SAV and X4 SAC vehicles. Our records indicate that you are the owner of a potentially affected vehicle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment.
Visit www.bmwusa.com/dealer to locate your nearest BMW center.
What could happen?
During supplier production, the connection between the instrument panel and the passenger air bag may not have been performed to specifications. In a crash, deployment of the passenger air bag could damage the panel. This could cause small pieces of the panel to separate, increasing the risk of injury.
If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
What will BMW do?
The instrument panel will be replaced for free which could take several hours.
What if I am not the current owner of this vehicle?
You can update the vehicle ownership or your contact information by completing the enclosed postagepaid card or by registering at https://www.bmwusa.com/myBMW. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have questions or experience problems?
For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at [email protected].
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times. Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
5 Affected Products
Vehicles
8 Associated Documents
ISSUED Owner Notification Letter(Part 577) – Remedy Available
RCONL-20V152-3638.pdf 665.466KB
Remedy Instructions and TSB – Replace Instrument Panel
RCRIT-20V152-6428.pdf 171.845KB
Defect Notice 573 Report
RCLRPT-20V152-3660.PDF 214.521KB
Manufacturer Notices(to Dealers,etc) – Memo to Dealers re BMW Recall 20V-xxx: Replace Instrument Panel
RCMN-20V152-3954.pdf 180.119KB
Recall Acknowledgement
RCAK-20V152-6674.pdf 244.227KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V152-1460.PDF 211.315KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V152-7551.PDF 211.232KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V152-5255.PDF 211.132KB
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