October 2, 2019 NHTSA CAMPAIGN NUMBER: 19V697000
Leaking oil may drip in the path of the rear tire, increasing the risk of a crash.
NHTSA Campaign Number: 19V697
Manufacturer BMW
of North America, LLC
Components ENGINE
Potential Number of Units Affected 416
Summary
BMW of North America, LLC (BMW) is recalling certain 2020 S 1000 RR motorcycles. The oil cooler hoses may not be attached properly to the oil pipes, possibly resulting in an oil leak.
Remedy
BMW will notify owners, and dealers will replace the oil cooler assembly, including the hoses, free of charge. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW Motorcycle has a Recall
Service Information Bulletin | January 24, 2020 |
| Manual Transmission | 17 01 19 |
Recall 19V-697 Replacing Oil Cooler
This Service Information Bulletin replaces delivery stop “STOP170002”
Model
| Description | Engineering Designation | Type Code |
| S 1000 RR | K67 | 0E23 |
Situation
The oil cooler inlet and outlet hoses may develop cracks where the oil hose connects with the oil pipe. If cracks occur, a small amount of oil may leak.
Identification of components
- Connection point (Arrows) of oil hose / oil pipe.
- √ New double crimp (left)
- X Old single crimp (right)
Cause
Cracks develop where the oil hose connects to the oil pipe.
Correction
Replace the oil cooler with an updated part.
Vehicles Affected
In order to determine if a specific vehicle is affected by this Technical Campaign, it will be necessary to verify all VIN’s through AIR (Aftersales Information Research). Based on the response of the system, either proceed with the repair or take no further action. Please note, VIN’s in DCS Vehicle History Check may not appear until 24-72 hours after the release of this bulletin, therefore AIR is the recommended method for determining open campaigns.
NHTSA Statement
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motorcycle covered by this notification until the recall repair has been performed. This means that dealers may not legally deliver new motorcycles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified PreOwned or used motorcycles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts.
Production Solution
As of December, vehicles are produced with updated oil coolers.
Service Solution
The description of the required position for exchanging the oil cooler may be taken from the current Repair and Service Data BMW Motorrad (AIR).
NOTE: Oil is drained to reduce spilling oil when removing the oil cooler, the oil drained can and should be reused.
Warranty Information
The repair described in this bulletin is covered under warranty regardless of time or mileage. Reimbursement for this Recall Campaign is through normal claim entry utilizing the following information:
Defect Code
| 00 00 17 06 00 | Check oil cooler, replace if necessary |
FRU Numbers, Descriptions, Amounts
| *17 21 000 | Removing/installing or replacing oil cooler, 7 FRUs |
| +17 21 501 | Removing/installing or replacing oil cooler, 6 FRU’s |
*Main Work: These main labor operations include all repair procedures to complete the task with allowance for necessary ancillary tasks (e.g. visual inspection, lubrication, cleaning parts etc.) and administrative tasks. Only one main labor operation can be claimed per repair visit. All other labor operations for any other line(s) must be claimed using plus code labor operations. Please refer to the Warranty Policy and Procedures Manual regarding add-ons, proper support, documentation, claims submission and archiving requirements as applicable.
Parts Information
Existing parts with an old single crimp must not be used.
| Part Number | Part Description |
| 17 21 8 356 820 | Oil Cooler |
| 06 32 7 657 949 | 2x Fillister Head Screw |
| 06 32 7 727 783 | 1x Oval Head Screw |
| 83 21 2 365 958 | Oil (sublet code 4) |
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK or AIR which takes into account specific equipment and/or options.
As parts stock will be limited at first, they will be allocated for urgent requests only. Urgent requests are defined as a customer bike down, an escalated consumer complaint or a sold unit that is waiting delivery. All request must be made through an IDS ticket with a valid VIN number.
Once sufficient inventory is available, parts will be release on a fair share basis for in-stock units.
Questions Regarding This Bulletin?
| Technical inquires | Please contact the Motorrad Technical Support Group |
| Warranty inquires | Submit an IDS ticket to the Warranty Department |
| Parts inquires | Submit an IDS ticket to the Motorrad Parts Department |
BMW
IMPORTANT SAFETY RECALL – Remedy Available
This notice applies to your motorcycle,
Recall Campaign No. 19V-697: Oil Cooler Hoses
February 2020
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2020 BMW S 1000 RR motorcycles. Our records indicate that you are the owner of a potentially affected motorcycle.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this important Safety Recall. Please contact your authorized BMW Motorcycle dealer immediately to schedule an appointment. To locate your nearest BMW motorcycle dealer, visit www.bmwmotorcycles.com/dealer.
What could happen?
The oil cooler hoses (supply and return) may not have been attached in a sufficient manner to prevent a leak. If a leak develops, oil could contact the rear wheel, affect handling and control, and increase the risk of a crash.
If you notice smoke due to oil contact with the exhaust manifold, an odor of burnt oil, or see oil on the ground, your motorcycle may be experiencing this issue. If this occurs, please contact BMW Motorcycle Roadside Assistance at 1-877-680-2176 to have your motorcycle brought to the nearest authorized Motorcycle dealer.
If you are not the only rider of this motorcycle, please advise all other riders of this important information.
What will BMW do?
The oil cooler assembly (including hoses) will be replaced for free, and will take several hours.
What if the current motorcycle ownership information is incorrect?
You can update motorcycle ownership and contact information by completing the enclosed postage-paid card. If you are a motorcycle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if you have questions or experience problems?
For the latest updates to this recall, please visit www.bmwmotorcycles.com/recall. Should you have any questions about this recall, please contact your authorized BMW motorcycle dealer. If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at [email protected].
If your BMW motorcycle dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend always wearing a helmet and protective apparel when riding.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Repuesto disponible
Este aviso se aplica a su motocicleta,
Campana de retirada n.0 19V-697: Mangueras del enfriador de aceite
Febrero de 2020
Estimado propietario o arrendatario de un vehfculo BMW:
Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Transito y Vehfculos).
BMW AG ha determinado que algunas motocicletas de los modelos S 1000 RR de BMW, del ario 2020, tienen un defecto relacionado con la seguridad de los vehfculos motorizados. Segun nuestros registros, usted es propietario de una motocicleta potencialmente afectada.
¿Por que nos ponemos en contacto con usted?
Nos complace informarle que estamos listos para hacer esta importante retirada por motivos de seguridad. Comun1quese de inmediato con el distribuidor autorizado de motocicletas de BMW para programar una cita. Visite www.bmwmotorcycles.com/dealer para localizar el distribuidor de motocicletas de BMW mas cercano.
¿Que podr1a suceder?
Es posible que las mangueras del enfriador de aceite (alimentaci6n y retorno) no se hayan conectado
adecuadamente para evitar una filtraci6n. Si se produce una filtraci6n, el aceite podrfa entrar en contacto con la rueda trasera, lo que afectarfa el manejo y el control, y aumentarfa el riesgo de un choque.
Si ve humo debido al contacto del aceite con el colector de escape, siente olor a aceite quemado o ve aceite en el suelo, es posible que su motocicleta tenga este problema. Si pasa esto, comun1quese con BMW Motorcycle Roadside Assistance (Asistencia en la carretera para motocicletas de BMW) llamando al 1-877-680-2176 para que le lleven la motocicleta al distribuidor autorizado de motocicletas mas cercano.
Si usted no es la (nica persona que conduce esta motocicleta, comparta esta importante informaci6n con todos los demas conductores.
¿Que hara BMW?
El reemplazo del conjunto del enfriador de aceite (que incluye las mangueras) sera gratis y tardara varias horas.
¿Que sucede si la informaci6n actual de la titularidad de la motocicleta es incorrecta?
Puede actualizar la informaci6n de la titularidad de la motocicleta y la informaci6n de contacto completando la tarjeta con respuesta postal paga adjunta. Si usted es arrendador de una motocicleta, las reglamentaciones federales exigen que reenv1e este aviso a su arrendatario en un plazo de diez d1as.
¿Que debe hacer si tiene alguna pregunta o algun problema?
Para ver las ultimas actualizaciones de esta retirada, visite www.bmwmotorcycles.com/recall. Si tiene alguna pregunta sobre esta retirada, comunfquese con su distribuidor autorizado de motocicletas de BMW. Si necesita asistencia adicional, comunfquese con el BMW Customer Relations and Services (Servicio de atenci6n al cliente de BMW) llamando al 1-800-525-7417 o por correo electr6nico a [email protected].
Si el distribuidor de motocicletas de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administraci6n Nacional de Seguridad de Transito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Lfnea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1- 800-424-9153) o visitar https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algun inconveniente. Siempre recomendamos usar un casco y ropa de protecci6n cuando conduzca.
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
BMW
IMPORTANT SAFETY RECALL – Remedy Unavailable
This notice applies to your motorcycle,
Recall Campaign No. 19V-697: Oil Cooler Hoses
November 2019
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2020 BMW S 1000 RR motorcycles. Our records indicate that you are the owner of a potentially affected motorcycle.
Why are we contacting you?
Although parts are not currently available, we are informing you of this important Safety Recall. We will notify you with a follow-up letter as soon as parts become available.
What could happen?
The oil cooler hoses (supply and return) may not have been attached in a sufficient manner to prevent a leak. If a leak develops, oil could contact the rear wheel, affect handling and control, and increase the risk of a crash.
If you notice smoke due to oil contact with the exhaust manifold, an odor of burnt oil, or see oil on the ground, your motorcycle may be experiencing this issue. If this occurs, please contact BMW Motorcycle Roadside Assistance at 1-877-680-2176 to have your motorcycle brought to the nearest authorized BMW motorcycle dealer.
If you are not the only rider of this motorcycle, please advise all other riders of this important information.
What will BMW do?
When parts become available, the oil cooler assembly (including hoses) will be replaced for free, and will take several hours.
What if the current motorcycle ownership information is incorrect?
You can update motorcycle ownership and contact information by completing the enclosed postage-paid card. If you are a motorcycle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if you have questions or experience problems?
For the latest updates to this recall, please visit www.bmwmotorcycles.com/recall. Should you have any questions about this recall, please contact your authorized BMW motorcycle dealer. If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at [email protected].
If your BMW motorcycle dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend always wearing a helmet and protective apparel when riding.
Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD Repuesto no disponible
Este aviso se aplica a su motocicleta,
Campaña de retirada n.º 19V-697: Mangueras del enfriador de aceite
Noviembre de 2019
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que algunas motocicletas de los modelos S 1000 RR de BMW, del año 2020, tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de una motocicleta potencialmente afectada.
¿Por qué nos ponemos en contacto con usted?
Aunque las partes no están disponibles actualmente, le informamos sobre esta importante retirada por motivos de seguridad. Le enviaremos otra carta de notificación tan pronto como estén disponibles las partes.
¿Qué podría suceder?
Es posible que las mangueras del enfriador de aceite (alimentación y retorno) no se hayan conectado adecuadamente para evitar una filtración. Si se produce una filtración, el aceite podría entrar en contacto con la rueda trasera, lo que afectaría el manejo y el control, y aumentaría el riesgo de un choque.
Si ve humo debido al contacto del aceite con el colector de escape, siente olor a aceite quemado o ve aceite en el suelo, es posible que su motocicleta tenga este problema. Si pasa esto, comuníquese con BMW Motorcycle Roadside Assistance (Asistencia en la carretera para motocicletas de BMW) llamando al 1877-680-2176 para que le lleven la motocicleta al distribuidor autorizado de motocicletas más cercano.
Si usted no es la única persona que conduce esta motocicleta, comparta esta importante información con todos los demás conductores.
¿Qué hará BMW?
Cuando las partes estén disponibles, se hará el reemplazo gratis del conjunto del enfriador de aceite (que incluye las mangueras) y tardará varias horas.
¿Qué sucede si la información actual de la titularidad de la motocicleta es incorrecta?
Puede actualizar la información de la titularidad de la motocicleta y la información de contacto completando la tarjeta con respuesta postal paga adjunta. Si usted es arrendador de una motocicleta, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debe hacer si tiene alguna pregunta o algún problema?
Para ver las últimas actualizaciones de esta retirada, visite www.bmwmotorcycles.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con su distribuidor autorizado de motocicletas de BMW. Si necesita asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de atención al cliente de BMW) llamando al 1-800-525-7417 o por correo electrónico a [email protected].
Si el distribuidor de motocicletas de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-4249153) o visitar https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Siempre recomendamos usar un casco y ropa de protección cuando conduzca.
Atentamente.
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
Oil Cooler Hose
Safety Recall 19V-xyz
Model Year 2020
BMW S 1000 RR
Last Updated 10/02/2019
Q1. Which BMW models in the US are potentially affected by this Safety Recall?
Approximately 323 Model Year 2020 BMW S 1000 RR motorcycles in the US, produced between Mar 2019 and Aug 2019, are potentially affected.
Q2. What is the specific issue?
Over time, the oil cooler hose(s) may develop cracks which could allow oil to leak from the hose and onto the rear tire.
Q3. What can happen as a result of this issue?
If oil were to contact the rear tire, this could affect handling and control of the motorcycle, and increase the risk of a crash.
Q4. Can I continue to ride my motorcycle?
Yes. However, when you receive a letter via First Class mail from BMW informing you that the remedy for this Safety Recall is available, please contact an authorized BMW motorcycle dealer to have this performed as soon as possible. If you are not the only rider of this motorcycle, please advise all other riders of this important information.
Q5. How did BMW become aware of this issue?
BMW became aware of this issue through its quality control procedures.
Q6. Why are other BMW motorcycles not included in this Safety Recall?
Other motorcycles are not equipped with this specific oil cooler assembly configuration.
Q7. Can I determine if this issue exists on my motorcycle?
If you notice oil on the ground when parked, an odor of burnt oil, or see smoke near the area of the exhaust manifold, your motorcycle may be experiencing this issue.
Q8. How will my motorcycle be repaired?
The oil cooler assembly will be replaced.
Q9. How will I be informed of this Safety Recall?
You will receive a letter in November via First Class mail advising you of this Safety Recall and requesting that you schedule an appointment with an authorized BMW motorcycle dealer to have this Safety Recall performed. You can locate your nearest authorized BMW motorcycle dealer at www.bmwmotorcycles.com/dealer.
Q10. How long will the repair take?
This repair may take several hours, and will be performed for free by your authorized BMW motorcycle dealer.
Q11. Do I have to wait for my letter in order to have my motorcycle serviced?
Yes. We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available, prior to contacting you to schedule your motorcycle to have this Safety Recall performed. For the latest updates to this Safety Recall, please visit www.bmwmotorcycles.com/recall.
Recall Update February 7th
Recall 19V-697: K67 (S 1000 RR): All parts are in stock and open for dealer order as needed. Vehicles received from the warehouse have been repaired.
Important Reminder: Parts for all recalls should be utilized to meet customer repair demands before any inventory unit is repaired.
Motorrad Dealer Direct, Recalls
Feb 7, 2020
BMW Motorrad – Dealer Direct
Update to 17 01 19 Recall 19V697 Replacing Oil Cooler
Please review the Service Solution section of the SL It has been updated to include Oil change information.
“NOTE: Oil is drained to reduce spilling oil when removing the oil cooler, the oil drained can and should be reused”
17 01 19 Recall 1″-697 Replace Oil
Jan 24, 2020 at 1:24 PM
Recall Update January 2020
Please see the below update regarding the latest status and actions being completed for the various recalls:
Recall 19V-697: K67 (S 1000 RR): Service bulletin 17-01-19 was published last month and is available on TIS 2.0. Parts are now in-stock, all back orders have been released. In addition, vehicles in the warehouse started being repaired last week and are continuing this week. In addition, we do expect approximately 250 Non-recall affected S 1000 RRs to arrive in the USA within the next 30 days now that normal production has been resumed. Units inbound are visible to dealers on their DAR. Look for units in status 182 or later.
A second customer notification letter will be sent out later this month letting customer know they can now contact their dealer to schedule a repair.
If you have any questions or concerns about the availability or distribution plan for these recall parts, please contact your Area Manager.
Aftersales, Motorrad Dealer Direct, Recalls
Jan 13, 2020
BMW Motorrad – Dealer Direct
Parts Update for Recall 19V-697: K67 (S 1000 RN)
As communicated last week in regards to all urgent requests tor Recall 19V-697: K67 (S 1000 RR) received through IDS; at this time all requests nave been processed and dealers should receive parts in the next few days.
Additionally, an additional shipment of oil coolers nave arrived in each RDC. Parts are now open to dealers for normal orders. Please place reasonable orders as needed.
Bikes in RDC inventory will be updated in the next few weeks and made available tor allocation.
Jan 8, 2020 at 11 AM
BMW Motorrad – Dealer Direct
Parts Update for Recall 19V-697: K67 (S 1000 RN)
REMINDER
Recall 19V-697: K67 (S 1000 bulletin 17-01-19 will be published also at the end of this week A limited amount ot pans will be available CWI. We expect to have enough pans for this recall available by the end of January. Request parts through an IDS ticket tor qualitying urgent cases only.
PLEASE MAKE SURE ALL IDS REQUESTS ARE PLACED AS SOON AS POSSIBLE IN ORDER TO ALLOCATE THE PARTS INVENTORY BE SURE TO INCLUDE VIN, MODEL, & PART NUMBERS REQUIRED WITH EACH TICKET.
Jan 2, 2020 at 211 PM
Dealer Q&A Recall K67: S 1000 RR
The attached Q&A for the K67 recall is being provided to dealers to aid in responding to customer inquiries. The document is for your reference and should not be shared directly with customers.
2019-K67-0liCoolerHose-OA-(2Oct2019).plf
Aftersales, Motorrad Dealer Direct, Recalls
Oct 2, 2019, 354 views
Recall-Stop Sale K 1600 and S 1000 RR
As you are all aware, BMW Motorrad has announced several technical campaigns over the last several weeks. Unfortunately, we must advise you that the K 1600 (K48/K61) stop sale will now become a recall and in addition we must announce a stop sale for the S 1000 RR (K67, produced up to 8/27/2019). More technical details will be communicated shorty; however, a delivery stop now appears in your systems.
Motorrad Dealer Direct, Sales
Sep 27, 2019
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| BMW | S1000 RR | 2020 |
16 Associated Documents
Remedy Instructions and TSB
RCRIT-19V697-0837.pdf 83.531KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V697-1818.pdf 2604.688KB
Miscellaneous Document – Dealer Notification re parts notification to come soon.
RMISC-19V697-9835.pdf 49.619KB
Miscellaneous Document – Parts Update to Dealers
RMISC-19V697-4338.pdf 48.858KB
Miscellaneous Document – Recall Update
RMISC-19V697-3981.pdf 36.175KB
Miscellaneous Document – Dealers notification re Update on Replacing Oil Cooler
RMISC-19V697-1130.pdf 45.751KB
Remedy Instructions and TSB
RCRIT-19V697-2277.pdf 94.578KB
Owner Notification Letter(Part 577)
RCONL-19V697-2065.pdf 1202.792KB
Recall Quarterly Report #1, 2020-1
RCLQRT-19V697-2965.PDF 211.122KB
Miscellaneous Document – Recall Update January 2020
RMISC-19V697-6917.pdf 10.144KB
Manufacturer Notices(to Dealers,etc) – Recall-Stop Sale K 1600 and S 1000 RR
Miscellaneous Document – Dealer Q&A
RMISC-19V697-5049.pdf 89.273KB
Defect Notice 573 Report
RCLRPT-19V697-9653.PDF 214.004KB
Recall 573 Report – Amendment 1
RCLRPT-19V697-4551.PDF 214.005KB
Recall Acknowledgement
Recall Quarterly Report #2, 2020-2
RCLQRT-19V697-7178.PDF 211.223KB
Latest Recalls Documents
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- After-sales service: Contact us if you have any questions.
Last update on 2026-05-26 / Affiliate links / Images from Amazon Product Advertising API
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