NHTSA Campaign Number: 17V720
Manufacturer BMW
of North America, LLC
Components AIR BAGS
Potential Number of Units Affected 32,000
Excessive Neck Tension-Extension Force/FMVSS 208
During a frontal impact, unbelted, small adult, drivers could be at a higher risk of neck injury.
Summary
BMW of North America, LLC (BMW) is recalling certain 2014-2018 BMW i3 electric and hybrid electric vehicles. Unbelted, small adult, drivers may be at a higher risk of neck injury in the event of a frontal crash. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
BMW will notify owners, and dealers will update the Driver air bag control unit software, free of charge. The recall is expected to begin January 8, 2018. Owners may contact BMW customer service at the dedicated i3 recall number 1-855-269-3361.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
| SI B65 23 17 Audio, Navigation, Monitors, Alarms, SRS | December 2017 Technical Service |
RECALL CAMPAIGN 17V-720: I3 FRONTAL IMPACT PERFORMANCE
New information provided by this revision is preceded by this symbol 
.
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
This Service Information bulletin replaces SI B65 23 17 dated November 2017
What’s New:
- 17V-720 number added
- Entire SI revised for final software repair
- Attachments modified
- Attachment added for procedure in case Entry Nav Head Unit fails coding.
MODEL
I01 (i3 BEV and REx) from start-of-production through November 14, 2017.
SITUATION
BMW Group is conducting a Voluntary Non-Compliance Recall on all Model Year 2014-2018 BMW i3 vehicles produced through November 14, 2017.
The issue involves a Federal Motor Vehicle Safety Standard with respect to frontal impact performance. Recent testing conducted by the National Highway Traffic Safety Administration (NHTSA) indicated that a limit for one of many criteria was marginally exceeded.
AFFECTED VEHICLES
This Recall Campaign involves 30,542 Model Year 2014-2018 BMW i3 vehicles (including BEV and REx) produced from start-of-production through November 14, 2017.
Affected vehicles show the campaign as “Open” when checked either in AIR, warranty or ISPA Next.
Customer letters will be mailed in January 2018 informing them of the recall and to schedule an appointment for repair.
Note: The affected vehicles will be identified with the comment:
STOP012287 B652317 Recall: i3 Frontal Impact Performance – Do not retail or deliver.
CAUSE
Software calibration
CORRECTION
Revised software calibration for the air bag control module.
PROCEDURE
- Perform diagnosis with the latest version of ISTA.
- Program the vehicle using ISTA 4.09.13 with Programming data 4.09.20 or higher.
| Target I level I001-17-11-541 |
Note that ISTA 4 will automatically reprogram and code all programmable control modules that do not have the latest software.
Always connect a BMW-approved battery charger/power supply (SIB04 23 10).
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation / Diagnostics and Programming / Programming Documentation.
After a programming of the Entry Nav Head Unit on MY 2016 vehicles, coding may fail. If this occurs refer to the attached workaround procedure.
Other Air bag System Related Repairs
Affected Vehicles arriving with an illuminated air bag malfunction light and/or display message may require separate other repairs to address the current air bag system malfunction, these repairs are outside the scope of this Recall repair.
For vehicles beyond the applicable warranty coverage, this other air bag-related repair work may be customer pay, please be sure to address this possibility with the customer during repair order write-up process.
Should the customer decline these other repairs, please note it accordingly on the repair order.
PARTS INFORMATION
Parts replacement will not improve the situation and is not recommended.
WARRANTY INFORMATION
This Recall repair does not qualify for Alternative Mobility Solution (AMS) expense reimbursement.
Reimbursement for this Recall will be via normal claim entry utilizing the following information:
Completion “before” vehicle delivery to the customer or the vehicle is already in the workshop
| Labor Operation: | Labor Allowance: | |
|---|---|---|
| 00 65 885 | 1 FRU | Programming and coding performed in conjunction with another campaign or repair (vehicle is already at the specified “Target” integration level or higher, no repair is necessary) (Plus work) |
| Or: | ||
| 00 65 884 | 10 FRU | Programming and encoding control units (includes connecting an approved battery charger/power supply, recharging high-voltage battery unit and performing a vehicle test) (Plus work) |
Or:
Completion after vehicle delivery to the customer
| Labor Operation: | Labor Allowance: | |
|---|---|---|
| 00 65 237 | 1 FRU | Programming and coding performed in conjunction with another campaign or repair (vehicle is already at the specified “Target” integration level or higher, no repair is necessary) (Main work) |
| Or: | ||
| 00 65 236 | 12 FRU | Programming and encoding control units (includes connecting an approved battery charger/power supply, recharging high-voltage battery unit and performing a vehicle test) (Main work) |
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also includes programming and encoding the control units, the programming procedure may only be invoiced one time.
Vehicle Programming and Encoding (in conjunction with this repair)
ISTA automatically reprograms and codes all the vehicle control modules that do not have the latest software i-level. If one or more control module failures occur “during” this programming procedure:
- Please claim this “consequential” control module-related repair work under the defect code listed in this bulletin with the applicable KSD2/AIR labor operations.
Control module failures that occurred “prior” to performing this programming procedure:
- When “covered” under an applicable limited warranty, claim this control module-related repair work using the applicable defect code and labor operations in KSD2/AIR.
TREAD Act – Previous Customer-Pay Repairs
Based on the “issue” being addressed by this “Safety Recall” Service Information bulletin, reimbursement requests for prior customer-pay repairs that specifically address the issue described in this Recall bulletin are not very likely.
Posted: Monday, December 11, 2017
ATTACHMENTS
View PDF attachment B652317 Recall Notice.
View PDF attachment 2017-BMW-MY14-18-I01-FMVSS208-QA-(5Dec2017)-Final.
View PDF attachment B652317_Workaround_i3_EntryNav.
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Delivery Stop & Recall 17V-720: i3 Frontal Impact Performance B65 23 17
BMW Group is conducting a Voluntary Non-Compliance Recall (effective November 16, 2017) on all Model Year 2014-2018 BMW i3 vehicles (including BEV and REx) produced from startofproduction through November 14, 2017.
Owners will be notified by First Class mail about the Recall and will be instructed to bring their vehicles in for a free repair when parts are available.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Situation:
After programming the i3 with an Entry Nav head unit it could happen that the encoding of the head unit fails. ISTA 4.09.x will calculate an additional measures plan where it states to mount a new Entry Nav Hu (see screenshot):
Workaround for this situation:
- Close the current programming session
- Disconnect the ICOM from OBD socket and perform a battery reset. Make sure that no charger is connected and the high voltage is disconnected.
- After 3-5min waiting connect the battery charger back and close the high voltage connector.
- Connect the ICOM back to the OBD socket.
- Start a new ISTA session and calculate a new programming measures plan.
ISTA will show a popup where it states that the “Power economy Mode” is set. Just ignore it and click on Display measures plan.
- ISTA will show the same popup again. Just ignore again and click on “calculate measures plan”
- Now ISTA will display a measures plan. Please execute the measures plan
- Check concluding Task after the programming!
- It could happen that the Charge management function needs to be taught in again
- Let ISTA calculate a test plan for the DTCs and run through it.
- In some rare cases it could happen that the transport mode for the HU is active. If this is the case please delete it with the ISTA service function.
Non-Compliance Recall
BMW i3 Frontal Impact Performance
17V-720
Model Year 2014-2018 BMW i3
Last Updated 12/5/2017
Q1. Which BMW Group models in the US are affected by this Non-Compliance Recall?
Approximately 30,542 Model Year 2014-2018 BMW i3 models in the US are affected.
Q2. What is the specific issue?
The issue involves a Federal Motor Vehicle Safety Standard with respect to frontal impact performance. Recent testing conducted by the National Highway Traffic Safety Administration (NHTSA) indicated that a limit for one of the many criteria was marginally exceeded.
Q2a. Can you tell me more?
The test in question simulates the rigid barrier front crash of an unbelted small adult (NHTSA’s 5th percentile female) in the driver’s seating position. One of the limits for the neck was marginally exceeded.
Q3. What does a small adult (5th percentile female) mean in terms of size and weight?
A small adult (5th percentile female) is approximately 5 feet tall and weighs approximately 110 pounds, which represents the smaller and lighter demographic of the US adult population.
Q4. What can happen as a result of this issue?
An unbelted small adult (NHTSA’s 5th percentile female) driver of an affected vehicle could have a marginally higher risk of one type of neck injury in certain front crashes.
Q5. How did BMW Group become aware of this issue?
BMW was made aware of this issue as a result of routine compliance testing conducted by NHTSA.
Q6. Why are other BMW Group vehicles not included in this Non-Compliance Recall?
Other BMW Group vehicles meet this specific requirement..
Q7. Can I continue to drive my vehicle?
Yes. The BMW passive safety systems are optimized for safety belt use. As always, BMW recommends that all vehicle occupants fasten their safety belts before driving, and keep them fastened for the duration of travel. BMW i3 owners should feel confident that their vehicle will perform well in a real world crash.
Q8. How will my vehicle be repaired?
The repair is still being determined.
Q9. How will I be informed of this Non-Compliance Recall?
You will receive a letter in January via First Class mail, advising you of this recall.
To ensure BMW has your most recent contact and vehicle information, please register your vehicle at www.bmwusa.com/myBMW. Registration is free, and will give you access to factory initiated campaigns and other information specific to your BMW.
Q10. How long will the repair take?
The repair time is not yet known as the repair is still being determined.
Q11. Do I have to wait for my letter to have my vehicle serviced?
Yes. For the latest updates to this recall, please visit www.bmwusa.com/recall.
SI B65 23 17
December 2017
Owner Notification Letter
January 2018
ISTA 4.09.13 Software Release Information Required for i3 Recall 17V-720
December 14, 2017
Manufacturer Notice
November 16, 2017
Recall Acknowledgement
November 30, 2017
BMW Diagnostic & Reprogramming
Introduction
The Online Service System (OSS) has been developed specifically for independent automotive workshops to provide an extensive range of resources. The following applications are available in the OSS:
ISTA Diagnosis Application
Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or with a J2534 pass-thru tool (from model year 1996).
- Fault Code Diagnosis
- Test Plans
- Repair Instructions (E30 or higher)
- Technical Data
- Wiring diagrams
Web ISTA Information Application
WebISTA has been developed to provide an information only application for users that do not require all of the services included in the ISTA diagnostics application.
- Repair Instructions (E30 or higher)
- Technical Data
- Tightening torques
- Wiring diagrams
You can search using document title, document number and subject areas as the search criteria. The desired information is displayed by means of graphics and explanatory text.
ISTA/P Online - Control Module Reprogramming
With ISTA/P you can reprogram the onboard control modules that are capable of software reprogramming. For ISTA/P, a data interface, a power supply and an Internet connection are required. The data interface can be a BMW Group ICOM interface or a "Pass-Thru Tool (PTT)" that fulfills the requirements of the SAE J2534 standard.
What is needed to diagnose and program with the BMW OSS?
The OSS consists of a desktop or laptop PC connected to BMW over the Internet. To connect to the vehicle you can use the BMW authorized diagnostic interface "integrated communication optical module (ICOM)" or use a J2534 "Pass Thru Tool (PTT)".
Note
Connection to OSS works only on PCs where no proxy connections are used.
For information about vehicle reprogramming and diagnostics using J2534 click here.
- [J2534 Pass-Thru Programmer] - TOPDON RLink J2534 is engineered for professional technicians, delivering OEM diagnostic and reprogramming capabilities. It supports all J2534 protocols, CAN-FD, DoIP, D-PDU. Compatible with 17 vehicle brands—such as Chrysler, Ford, GM, KIA, Hyundai, Nissan, Toyota, Honda, Subaru, Mitsubishi, MAZDA, Land Rover/Jaguar, Volvo, Volkswagen/Audi, Mercedes-Benz, and BMW. RLink J2534 can help reduce the cost of purchasing equipment from different brands.
- [All-in-One OEM Reprogramming and Diagnostics] - When seamlessly integrated with OEM diagnostic software, this dongle enables you to perform a wide range of functions, including ECU programming and coding, DTC reading and clearing, active tests, component matching, adaptations, rewriting, guided troubleshooting, and more. This all-in-one tool eliminates the need for multiple OEM devices, significantly boosting work efficiency.
- [Tested, Trusted, and Proven for Accuracy] - TOPDON RLink J2534 is renowned for its reliability, having successfully completed over 10,000 real-vehicle tests. The wealth of data and hands-on experience behind it ensures consistent performance and accurate results. You can trust this tool to deliver optimal performance.
- [One-Click Installation, Continuous Updates] - The exclusive TOPDON RLink platform streamlines installation with a one-click driver setup, allowing you to quickly access OEM software for diagnostic and reprogramming tasks. With lifetime free updates, your RLink J2534 stays current without any additional cost, ensuring reliable performance for the long term. *We don't provide extra OE software.
- [Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- Upgraded Connector Design: The connector has been changed to prevent previous issues. If you bought the earlier model and encountered problems, message us for a hassle-free replacement—we've got you covered
- Made for GM, Ford & Chrysler Dealer-Level Access - Gain OEM-level diagnostics, ECU programming, coding, and bidirectional control with official OE software. Perform system resets and module customization across The Big 3 from one compact OBD2 to USB GM, Chrysler, and Forscan tool. *Does not support ECU diagnostics and programming for GM vehicles using DoIP protocol. Please verify compatibility before purchase
- Supports 8+ OE Software Platforms with One Tool - Work seamlessly across Forscan, FJDS, FDRS, Tech2Win, SPS 2, Techline, GDS2, and Witech 2.0. This J2534 pass-thru device lets you switch between platforms in seconds, streamlining workflow and reducing hardware costs. *No OE Software Provided, OE diagnostic software require separate subscriptions
- Reliable Forscan Adapter for Ford Diagnostics - The RLink X3 is a pro-grade Forscan OBD2 adapter, providing a stable connection for Ford, Lincoln, Mazda, and other Forscan software vehicles. Ideal for programming, module coding, and advanced vehicle configuration
- Broad Coverage for 2006 to 2025 GM, Ford & Chrysler Vehicles - Equipped with J2534 and CAN-FD protocols, this OBD2 connector supports model-year 2006 and newer vehicles. Handle the latest CAN-FD control systems with full compatibility across GM, Ford, and Chrysler platforms
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
Last update on 2026-05-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.