SIB 61 20 20 Recall 20V-601: High-Voltage Battery – 2020-2021 BMW 3 Series, 5 Series, 7 Series, X3 SAV, X5 SAV

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12/30/2020 61 20 20_RECALL 20V-601: HIGH-VOLTAGE BATTERY – CENTER INVENTORY VEHICLES 1/2 SIB 61 20 20 RECALL 20V-601: HIGH-VOLTAGE BATTERY – CENTER INVENTORY VEHICLES 2020-12-28 This Service Information Bulletin (Revision 2) replaces SI B61 20 20 dated October 2020. This Service Information Bulletin (Revision 3) replaces SI B61 20 20 dated October 2020. What’s New Title adds “Center Inventory Vehicles” Affected Vehicles Affected Customers Correction Procedure WARRANTY INFORMATION Reimbursement for this Recall Action will be via normal claim entry utilizing the work package information below: Performed before the first vehicle delivery to a customer Defect Code: 0061670500 G01 G05 G1x G2x G3x PHEV cells in the high-voltage batteries (Ship to vehicle to BMW NA) : Work Pkg Labor Operation Description (Plus work) Labor Allowance # 1 00 70 571 Preparing vehicle for dispatch (Ship to BMW NA) (vehicles before the first delivery, no in-service date and less than 300 miles) 3 FRU Claim Repair Comments Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: Updated B61 20 20 WP 1, ship vehicle to BMW NA), unless otherwise required by State law. QUESTIONS REGARDING THIS BULLETIN Technical inquiries Submit feedback at the top of this bulletin Warranty inquiries Submit an IDS ticket to the Warranty Department or use the chat available in the Warranty Documentation Portal Parts inquires Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf B612020_PHEV High Voltage Battery Recall_Enhanced Rental Procedure.pdf picture_as_pdf B612020 Recall Notice_BMW.pdf picture_as_pdf B612020_2020-BMW-MINI-MY2020-2021-PHEV-F60-Gxx-Ixx-HV-Battery-FAQ- (13Oct2020).pdf Copyright ©2020 BMW of North America, Inc. Attachment to B61 20 20 October 2020 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor RE: Recall 20V-601: High-Voltage Battery – B61 20 20 BMW AG is conducting a Voluntary Safety Recall (effective September 24, 2020) on certain Model Year 2020-2021 BMW Plug-In Hybrid-Electric (PHEV) vehicles that were produced between March 4, 2020 and September 25, 2020. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall. Attachment to B61 20 20 – BMW RECALL 20V-601: HIGH-VOLTAGE BATTERY (October 2020) 1 PHEV High Voltage Battery Recall – Enhanced Car Rentals Note: Aftersales Area Manager (AAM) Field Authorization is required for these rental car reimbursement claim submissions and the claim comments must explain the situation and reference your center’s AAM email, as noted below, and the date it was sent. Please use the following alternate transportation measures (ATM) for those customers with PHEV High Voltage Battery Recall affected vehicles that are out of service awaiting PHEV High Voltage-related repairs to be completed. Procedure 1- For customer situations, please email Customer Relations (CR) at CRNJ_Recall_20V- [email protected] 2- In addition to customer notification letters mailing in October, the Customer Relations team will be calling all affected customers. 3- If a customer requests alternate transportation, CR will contact the corresponding center to help coordinate this with customer. 4- Please follow these instructions if CR contacts you: 5- If a repair order (RO) is not already available, create one. 6- Ensure there is a line item or create one that clearly explains the reason why your center is providing alternate transportation. 7- Send a High-Voltage Battery Recall Rental Car Request titled email to your AAM that includes a signed RO copy (center generated that is signed by the customer) 8- The AAM will review your center’s email and approve your request accordingly. 9- When the rental car is approved by return AAM email (see next section below) and after the rental car is delivered to the customer, forward the: • AAM’s car rental authorization email; and the • Customer signed copy of the RO that was sent to the AAM; and a • Copy of the rental agreement to the following BMW mailbox as attachments to [email protected] . Please include the vehicle’s VIN (last seven) in the subject line of this email. 10- Unless otherwise required by state law for alternate transportation vehicles, if the customer is expected be in a rental car for longer than 30 days, the customer must return to center every 30 days to have rental car inspected and/or swapped out (if the rental car is required to be returned to the third-party rental car provider). For these AAM approved car rentals, please provide the customer with a vehicle through one of our preferred third-party rental car providers (Enterprise, Hertz if available in your area). BMW will reimburse the following: BMW Rental Vehicles Up to $64.00 a day • Market surcharge (if applicable); plus, the • CDW* (Collision Damage Waiver) protection – when the rental vehicle agreement signee accepts this optional coverage; plus • Taxes Non-BMW Rental Vehicles Up to $44.00 a day Invoice these allowable rental car expenses (Excluding fuel) as a separate line item on the repair order as outlined below. Attachment to B61 20 20 – BMW RECALL 20V-601: HIGH-VOLTAGE BATTERY (October 2020) 2 Note: Aftersales Area Manager (AAM) Field Authorization is required for the rental car reimbursement claim submission and the claim comments must explain the situation and reference your center’s AAM email and the date it was sent. Rental Vehicle Invoice – Required Information for Claim Submission In addition to the Field Authorization (FAS), to be reimbursed for the above, your center must itemize the rental car invoice in the claim comments, please ensure that you always include the following information: Rental Vehicle Invoice – Line items Required Information to provide Brand of rental vehicle in use BMW or Non-BMW Vehicle – Model description Rental period Total number of days Market surcharge (If applicable) Cost per day and the total amount CDW* (Collision Damage Waiver) Cost per day and the total amount Taxes Total amount Other Optional Protection/Insurance Coverage BMW will only reimburse the cost of the applicable Collision Damage Waiver (CDW)* protection that the rental vehicle agreement signee accepted. *Note: The Collision Damage Waiver (CDW), this may also be referred to as the Loss Damage Waiver (LDW) or the Physical Damage Waiver (PDW). If your customer wants to obtain other optional protection or insurance coverage, for example: • SLP/SLI/LIS (Supplemental Liability Protection or Insurance/Liability Insurance Supplement); and/or • PAI (Personal Accident Insurance); and/or • PEC (Personal Effects Coverage); The cost of this optional coverage would be at the owner’s/operator’s expense. Attachment to B61 20 20 – BMW RECALL 20V-601: HIGH-VOLTAGE BATTERY (October 2020) 3 Important Note: If the customer believes they have access to optional protection/insurance coverage that will apply to their loaner car or rental vehicle either through their credit card company and/or personal car insurance (including other drivers and/or total loss), please encourage them to verify if and what additional coverage is available to him or her. PHEV High-Voltage Battery Recall – ATM Claim Submission Information Reimbursement for this AAM authorized PHEV High-Voltage Battery Recall-related car rental expense is via DCSnet normal claim entry through the Field Authorization System (FAS), as a separate line item, utilizing the following information: Defect Code: 11009999RV Rental Reimbursement – Safety-Recall Parts Supply/Repair Procedure Issues And: Sublet Code 3 Sublet at cost Reimbursement for qualifying alternate transportation as outlined in this procedure (PHEV High Voltage Battery Recall – Enhanced Car Rentals) RO/Claim Comments See the Rental Vehicle Invoice – Required Information for Claim Submission section above. PHEV High-Voltage Battery -related car rental expense claims submissions received without AAM Field Authorization will not be accepted for payment. Mid to Long-Term Car Rentals Due to the current remedy procedure, BMW NA anticipates that some customers may require alternate transportation for thirty (30) days or more. As a result, you may have to submit more than one claim for rental car reimbursements before the affected vehicle has been repaired and returned. Unless otherwise required by state law for alternate transportation vehicles, for these cases, BMW NA requests that your center submit a claim for the rental car reimbursement at 30-day or monthly intervals (invoice after each 30 day or one month of rental car usage). Important Warning: (1) Failure to properly follow this approval process will result in your center receiving a reduced or no reimbursement for these subsidized rental cars. (2) This program is separate from your normal loaner car program (AMP) and is specific to vehicles with the PHEV High-Voltage Battery Recall.

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