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October 2, 2019 NHTSA CAMPAIGN NUMBER: 19V698000
Steering Wheel Airbag Inflator May Explode
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
NHTSA Campaign Number: 19V698
Manufacturer BMW
of North America, LLC
Components AIR BAGS
Potential Number of Units Affected 3,924
Summary
BMW of North America, LLC (BMW) is recalling certain 2000-2002 325i and 325xi Sedan, and 323Ci, 325Ci, and 330Ci Convertible vehicles. This recall affects certain vehicles that may have had a driver-side air bag module installed as replacement equipment such as after a vehicle crash necessitating replacement of the original air bag, or as a remedy part for a prior recall. The frontal air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Remedy
BMW will notify owners, and dealers will inspect and, as necessary, replace the driver’s air bag module, free of charge. The recall began November 7, 2019. Owners may contact BMW customer service at 1-800-525-7417. Note: This recall is an expansion of previous recalls, numbers 17V-047 and 19V-015.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 65 20 19
2019-10-08
RECALL CAMPAIGN 19V-698: DRIVER’S FRONT AIR BAG MODULE – PRIOR PARTS REPLACEMENT
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date |
| E46 | 3 Series Sedan and Convertibles | June 23, 1999 – April 26, 2002 |
SITUATION
BMW of North America, LLC is conducting a Voluntary Safety Recall (effective October 8, 2019) involving the driver’s front air bag module on a small number of Model Year 2000 through 2002 BMW 3 Series vehicles that were produced between June 23, 1999 and April 26, 2002. This recall campaign involves the Takata PSDI-4 inflator which entered the spare parts supply chain, and may have been installed in vehicles during service or repair events.
The driver’s air bag module will be checked and if a Takata inflator is found, it will be replaced. Only a small percentage of vehicles are expected to need a replacement air bag module.
To assist you with customer concerns, please reference the attached Q&A. All customers affected by this Recall are being sent letters in November 2019.
AFFECTED VEHICLES
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
The Warranty Vehicle Inquiry system will display the comment: XXXXXXXXXX B652019 Recall: XXXXXXXXXX
CAUSE
In a crash in which the air bag system deployment occurs, the air bag inflator housing may rupture.
CORRECTION
Check the driver’s air bag, and if necessary, replace it.
PROCEDURE
1. Remove the driver’s air bag in accordance with repair instructions REP 32 34 020 “Removing and installing/replacing air bag units”.
1. Check the label on the back of the driver’s air bag.
Is the label yellow with a white number sticker with printed serial number BAM PT1-1085 (as shown on left) printed below the bar code?
YES– replace air bag
NO – the driver’s air bag is not affected.
Reinstall the driver’s air bag.
Note:
Air bags from other manufacturers (non-Takata), or Takata air bags with different chemical compositions (white label) are not affected by this recall and DO NOT need to be replaced.
Note:
Air bags from other manufacturers (non-Takata), or Takata air bags with different chemical compositions (white label) are not affected by this recall and DO NOT need to be replaced.
On vehicles with a basic steering wheel, the horn ring must be remounted to the new part.
See ATTACHMENT A
Have the new airbag module ready and remove one of the two stickers with the barcode and the serial number of the airbag module.
This must be glued on the horn ring after assembly.
Note: Before installing the replacement part, the new air bag module’s serial number must be documented by the technician on the repair order so it can also be entered into the warranty claim’s comment section.
If the serial number is missing, the warranty claim will be rejected.
PARTS INFORMATION
Note: Only request and invoice the applicable part number specified and listed in this Service Information bulletin.
Performing a part number look-up in ETK by VIN or model will result with the wrong part(s) being invoiced and installed.
Please refer to the weekly Parts Matrix for the parts ordering procedure.
Part numbers 6877590 and 6877592 are ordered from Kem Krest.
Part number 6877591, enter a Recall IDS Ticket request.
Use only one VIN per IDS Ticket
Include photo of the yellow label on the back of the unit being replaced
| Description: | Quantity: | Part Number: |
| Impact Plate Airbag Sport Steering Wheel or M Sport Steering Wheel (SA0255 or SA0710) | 1 | 32 30 6 877 590 |
| OR | ||
| Impact plate Airbag Basic steering wheel without multifunction | 1 | 32 30 6 877 591 |
| OR | ||
| Impact Plate Airbag Basic steering wheel with multifunction (SA0249) – not for sports steering wheel or M sports steering wheel | 1 | 32 30 6 877 592 |
| OR | ||
| Airbag unit ALPINA sport steering wheel (SA0920) | 1 | 32 30 7 991 602 |
Other small parts such as one-time use screws, nuts and seals, which must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.
PARTS RETENTION AND RETURN
The parts replaced to perform and submit for this Recall repair procedure are the property of BMW NA.
Your center is responsible for the proper identification, storage and documentation of these parts. They must be held in a secure retention area until notification of claim payment is made by BMW NA through DCSnet. Upon claim payment, a DCSnet part return tag will be generated for the driver’s front air bag module with special handling instructions.
Please DO NOT return these recalled air bag modules directly to Lightning Resources or the WPRC.
Inflatable air bags are classified as dangerous goods by the Department of Transportation (DOT) and require special preparation, packing and labeling for transport.
Your center is responsible for following all rules and regulations that apply to shipping dangerous goods as described in the attachment.
A shipping procedure has been created for returning the replaced air bag modules directly to Takata. There is also a procedure available for Bulk Shipping 15 or more air bag modules at one time to Takata.
These procedures are contained in the Part Return Program Instructions and Bulk Ship PDF attachments to this bulletin; please read both of them. Effective immediately, please use the following email address when scheduling bulk shipment returns to Takata:
Scfieldaction.14305@xpo.com
The parts are to be packaged in the same packaging that the new part arrived in for shipment back to Takata.
The returns pickup schedule has been changed from weekly to every two weeks (bi-weekly)
Parts returned to warranty for this recall that are not manufactured by ‘Takata’, and don’t have the YELLOW label as noted above will be debited. WHITE label Takata gas generators contain a different chemical composition and are NOT part of this recall
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the following information:
Checking the Label Only:
| Work Pkg | Labor Operation | Description | Labor Allowance |
| #1 | 00 68 671 | Checking the driver-side front air bag (No repair is necessary) (Plus work) | 3 FRU |
| Or: | |||
| # 3 | 00 68 131 | Checking the driver-side front air bag (No repair is necessary) (Main work) | 3 FRU |
Or:
Checking the Label and Replacing the Air Bag:
| Work Pkg | Labor Operation | Description | Labor Allowance |
| # 2 | 00 68 672 | Checking and replacing driver-side front air bag (Plus work) | 5 FRU |
| Or: | |||
| # 4 | 00 68 132 | Checking and replacing driver-side front air bag (Main work) | 5 FRU |
Only one of the listed flat rate unit numbers above may be used for reimbursement purposes.
Claim Repair Comments for this Recall Repair
The new air bag module’s serial number must be documented on the repair order and in the claim comments section.
| Defect Code: | 0032930200 |
For the actual repair itself, only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B65 20 19 WP 1), unless otherwise required by State law.
Consequential Repairs (RO and Claim Comments Required)
Due to the age of some of the Takata Air Bag Recall Affected Vehicles, even though the proper repair methods are being followed and performed, additional unanticipated repairs maybe necessary as a direct result of performing Takata Air Bag Recall repair procedure. Please refer to SI B01 31 18 for important claim submission information under a separate line item and Defect Code.
Mobile Assistance – Off Site Repair (RO and Claim Comments Required)
For centers that qualify, this Recall repair is eligible to be performed and submitted as a Mobile Assistance OffSite Repair which includes an additional labor allowance.
Qualifying BMW centers are those that currently own and operate a Mobile Assistance Program vehicle. Other centers that may qualify are those who have officially registered their interest in conducting mobile service and mobile assistance work for the BMW Roadside Assistance Program.
If you have not already registered, please send an email with contact information to roadside.assistance@bmwna.com.
Additional information can be found in the Mobile Assistance program guide in CenterNet, it is located under the Customer Relations menu.
Claim – Labor Reimbursement
When a vehicle is eligible for this Recall repair and it is performed under this program, qualifying centers will be reimbursed for the corresponding labor operation’s published AIR flat rate unit (FRU) allowance at a of rate of 150 percent. This mobile assistance repair work is subject to the same policy and procedures that apply to the warranty repair work being performed in your workshop.
Time Control and Documentation
While repair-specific punch times are not necessary for this repair work being performed on a vehicle off-site (outside your center), the on-call technician must still punch on the corresponding repair order (electronic or manual) prior to leaving your BMW center when he or she is dispatched. The technician must punch off the repair order upon their return to your center.
In cases where the technician is out on the road for an extended period of time (for example, on multiple calls), only one on/off punch time is required.
Claim Submission
In addition to the Takata Air Bag Recall repair order line item, please open an additional line item as describe below:
| Defect Code: | 85820269TK | Takata Recall – Mobile Assistance Off-Site Repair |
| Labor Operation | Labor Allowance | Description |
| 65 99 000 | # FRU* | Additional labor allowance to perform off-site repair through Mobile Assistance |
*Labor Calculation Example
If the special flat rate labor for the Takata Air Bag Recall has a stated allowance of 5 FRU, applying the rate of 150 percent, this repair will be reimbursed at a total of 8 FRU (Rounded up from 7.5) as a Mobile Assistance off-site repair:
Claim the additional 3 FRU or the applicable additional FRU amount using the defect code and labor operation provided above.
Notes:
Round up half flat rate units when applicable.
Identify this line time as Additional labor for a Mobile Assistance off-site repair.
Itemize the additional labor claimed and explain the repair performed on the repair order and in claim comment section.
Labor operation code 65 99 000 is not considered a Main labor operation.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
With this Technical Campaign, a prior repair reimbursement is not likely. Typically, a customer would have their driver’s front air bag module replaced as a result of an accident. In such a case, either an insurance company or the customer themselves, paid for the replacement of the above mentioned air bag module in conjunction with the accident repairs. Such cases are not covered by this campaign and are not entitled to reimbursement.
ATTACHMENTS
B652919V 19V-698_QA_2Oct2019
B652019_Parts_Bulk_Ship_Return
B652019_Parts_Return_Program_Instructions
B652019 Recall Notice
B652019 Procedure A
Supporting Materials
picture_as_pdf B652019_Parts_Return_Program_Instructions.pdf
picture_as_pdf B652919V 19V-698_QA_2Oct2019.pdf
picture_as_pdf B652019 Recall Notice.pdf
picture_as_pdf B652019_Parts_Bulk_Ship_Return.pdf
picture_as_pdf B652019 Procedure A.pdf
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Delivery Stop & Recall 19V-698: Driver’s Front Air Bag Module – Prior Parts Replacement – B65 20 19
BMW of North America, LLC is conducting a Voluntary Safety Recall (effective October 8, 2019) on a small number of Model Year 2000 through 2002 BMW 3 Series vehicles that were produced between June 23, 1999 and April 26, 2002.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Model Year 2000-2002 BMW 3 Series
Driver’s Front Air Bag Module
Safety Recall 19V-698
Last updated: 10/02/2019
Q1. Which models are included in this Safety Recall Campaign?
Approximately 3,924 Model Year 2000 through 2002 BMW 3 Series vehicles produced between June 23, 1999 and April 26, 2002 are affected by this recall.
Q2. Which inflator is affected?
This recall campaign involves the Takata PSDI-4 inflator which entered the spare parts supply chain, and may have been installed in vehicles at dealers during service visits.
Q3. What is the fix?
The driver’s front air bag module will be checked and if a Takata PSDI-4 inflator is found, it will be replaced.
Q4. How long will the repair take?
Checking the air bag takes about 30 minutes; if the driver’s front air bag module needs to be replaced, it could take approximately one hour. Additional time may be required depending upon your BMW center’s schedule. The repair will be performed free of charge by any authorized BMW center.
Q5. Are final remedy parts for the recall available?
Yes.
Q6. How will I be notified of this recall?
Owner notification letters will be mailed in November. You should to make an appointment with an authorized BMW center immediately. You can locate your nearest BMW center at www.bmwusa.com/dealer.
To ensure BMW of North America, LLC has your most recent contact and vehicle information, please register your vehicle at https://www.bmwusa.com/myBMW. Registration is free of charge, and will give you access to factory initiated campaigns and other information specific to your BMW vehicle.
Q7. Do I have to wait for my letter in order to have my vehicle serviced?
No. You should make an appointment with an authorized BMW center immediately.
Q8. What options are available if it is too inconvenient for me to bring my vehicle to a BMW center for service? There are a few options to help overcome the inconvenience of bringing your vehicle in for service like mobile repair, alternate transportation, pickup/drop-off, dealer events and towing. Contact your local BMW center to check what is available.
Q9. If I had my driver’s front air bag module replaced prior, do I need to have it replaced again?
Yes. We need to check the driver’s front air bag module, and if a Takata PSDI-4 inflator is found, it will be replaced. Please contact your authorized BMW center immediately to schedule an appointment to have this important free repair performed as soon as possible.
Q10.
I own a 2000-2006 BMW 3 Series that still needs to have the passenger’s front air bag replaced under recall 13V-172 or 14V-428. Can I get both air bag modules replaced at the same time?Absolutely! Your BMW center can perform both repairs in a single visit. Please let your service advisor know when you make an appointment and be sure to arrange alternate transportation if needed.
General Takata Questions
Q1. What is the specific concern?
Takata’s investigation to date indicates that exposure to certain environmental conditions (several years of exposure to persistent conditions of high absolute humidity) could lead to over-aggressive combustion in the event of air bag deployment.
Q2. What is desiccant?
Put simply, desiccant is a substance with properties that enable it to soak up water vapor from the air surrounding it.
Q3. Why are other BMW models not included?
Other vehicles have frontal air bags that were produced with different inflators.
Q4. What can happen as a result of this issue?
In a crash where air bag system deployment occurs, the air bag inflator housing may rupture. In the event of an inflator rupture, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants.
Q5. Is it possible to find out whether the problem exists in my car?
No. There is no way to detect if your BMW might have an air bag inflator potentially at risk of rupturing upon deployment in an accident.
Q6. How did BMW become aware of this issue?
BMW became aware of this issue through its quality control procedures.
Q7. Can I continue to drive my vehicle?
Yes. However, please contact a authorized BMW center immediately to schedule an appointment to have this important free repair performed as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q8. I did not receive a letter from BMW regarding my vehicle. How can I find out if my BMW is included in this recall?
You can check for open recalls a few different ways. You can check for open recalls by entering your vehicle identification number (VIN) at www.bmwusa.com/recall and download a sample owner notification letter and Q&A if your VIN is affected. You can also call or visit your local BMW center’s service department to determine if your BMW is affected. Make sure to update your contact information by registering at https://www.bmwusa.com/myBMW.
Q9. What if I am not the current owner of this vehicle?
You can update your vehicle ownership information by registering at https://www.bmwusa.com/myBMW.
Q10. Will BMW give me a loaner vehicle when my vehicle is being serviced for this recall?
Yes.
Q11. Which states are considered to be high absolute humidity areas?
Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, American Samoa, Guam, Saipan, South Carolina and U.S. Virgin Islands.
Q12. What determines the prioritized locations that are associated with the most at-risk vehicles – and what is the average propellant degradation time in each?
Per the NHTSA, geographic zones have been established based on the temperature fluctuations and humidity and the exposure time required under those environmental conditions to degrade the propellant to the point where it poses an unreasonable risk to safety. High Absolute Humidity (“HAH”) definitions are as follows:
| “HAH” or “A” | Time until unsafe propellant degradation is projected between 6-9 years. |
| “Non-HAH” or “Non-A” | Covers vehicles that have not been identified by the vehicle manufacturer as having been originally sold or ever registered in the HAH region. This includes Zones B and C. |
| “B” | Time until unsafe propellant degradation is projected between 10-15 years. |
| “C” | Time until unsafe propellant degradation is projected between 15-20 years. |
Q13. Am I eligible for reimbursement under the TREAD Act if I previously replaced my driver’s front air bag module?
In this particular recall, reimbursement is likely not applicable, as you would typically have replaced your frontal air bag module as a result of an accident. In that situation, most likely your insurance company paid for the repair. However, in the very unusual (unlikely) scenario that you previously paid to replace the front air bag module “out-ofpocket” upon learning of this possible defect, you may be eligible for reimbursement. Additional information is provided when BMW mails the letter asking you to make an appointment with an authorized BMW center.
Before installing the replacement part, the new air bag module’s serial number must be documented by the technician on the repair order so it can also be entered into the warranty claim’s comment section.
The safety regulations that apply when dealing with air bag modules MUST be complied with.
Note:
On vehicles with a basic steering wheel, the horn ring must be removed from the new part. To do so, proceed as follows:
1. Remove horn ring.
- Unplug the connector for the grounding cable (see the green arrow in the figure)
- Remove the nuts (see the blue mark in the figure, Torx 55).
- Take off the horn ring, making sure that the springs remain in place.
- Remove the horn contact plate.
- Separate components after disassembly:
1 – Air bag module
2 – Horn ring
3 – Horn contact plate
4 – Torx nuts
2. Prepare the new air bag module and pull off one of the two labels with the barcode and serial number of the air bag module. This must be stuck onto the horn ring after installation.
3. Place the horn contact plate on the new air bag module and plug in the connector.
4. Place the horn ring on the air bag module. Make sure the springs are seated correctly.
5. Plug in the connector for the grounding cable and secure the horn ring with the four Torx nuts.
Tightening torque: 5.0 +/- 0.2 Nm.
6. Check the horn function at all four corners.
7. Document the serial number: For reimbursement under warranty, the serial number for the new driver’s air bag module (see marking in the following figure) must be noted on the workshop order and on the warranty application. If the serial number is missing, the warranty application is rejected.
See repair instructions REP 32 34 020 “Remove and install / replace air bag units” to complete installation.
SEOCONTENT-START
SI B65 20 19 – DRIVER AIR BAG MODULE – PRIOR PARTS REPLACEMENT October 2019
BMW / MINI BULK SHIPMENT PACKAGE REFERENCE GUIDE
1. Contact Takata:
– Dealers must contact Takata/XPO once every 2 weeks to schedule BULK and SINGLE recall airbag component
shipments.
o Email: SCFieldAction.14305@xpo.com
o Phone: 210-250-5079
– Takata/XPO will select the return type (bulk or single) based on the shipping quantities (LTL or FedEx PRP), and will
supply the dealer with the proper shipping documentation.
o If Takata instructs you to return the recall airbag components as a BULK SHIPMENT, please follow the
instructions outlined below.
o If Takata instructs you to return the recall airbag components as a SINGLE SHIPMENT, please follow the
instructions provided by Takata.
2. Stacking:
Place the recall airbag components neatly on a pallet,
and securely shrink-wrap them to the pallet.
Note: The total height of the pallet and boxes
cannot exceed 60 inches.
3. Labeling:
Securely attach the following labels on each
side of the shrink-wrapped pallet.
o Class 9 Label
o UN3268 Safety Device *
o OVERPACK USED *
*You can print these labels on letter
size white paper, using Microsoft Word.
4. Questions/Concerns:
For any other questions or concerns, please contact the WPRC: AirbagReturns@bmwna.com
NOTE: The information outlined in this document pertains to dealers within the Contiguous 48 States.
Dealers in Puerto Rico, the Hawaiian Islands, and Alaska CANNOT follow the shipping instructions outlined in this document; they
MUST contact the following Takata USA representative(s) directly, once every 2 weeks, for shipping instructions:
– Dealers in Puerto Rico, please contact: Juan.Armstrong@craneww.com
– Dealers in the Hawaiian Islands, please contact: Becky.Argyropoulos@craneww.com
Please make sure to include the required completed Hawaiian Hazardous Materials Shipping Certificate.
– Dealers in Alaska, please contact : SCTakataRestraints_International@xpo.com
Important: please be aware that there is an underscore ( _ ) in the above Alaska email address,
between the words “Restraints” and “International”.
Or call the Alaskan Representative; Armando Gonzales at 210-250-5039.
SI B65 20 19 – DRIVER AIR BAG MODULE – PRIOR PARTS REPLACEMENT October 2019
Defect Code: 0032480200
Safety Device Return Procedure for Airbag Recall
**ATTENTION**
DO NOT USE THE “1.4 LABEL” AND DO NOT
FOLLOW ANY INSTRUCTIONS FOUND INSIDE
THE REPLACEMENT AIRBAG MODULE’S BOX.
DISREGARD THOSE INSTRUCTIONS AND DO
NOT RELABEL THE ORIGINAL BOX THAT WILL
NOW BE USED FOR RETURNING THE
RECALLED AIRBAG.
IMPORTANT
As the shipper, your center is responsible for proper packaging and
documentation completion.
The person packaging the airbag(s) must have received the Hazardous
Material training per 49CFR 172.702. Those training records must be on
file at your center.
The U.S. Department of Transportation (“DOT”) will impose substantial
fines and/or penalties on the shipper if the packaging, labeling, or
documentation is not properly prepared and the customer’s (center)
copy of the OP 900PRP form is not kept on file for a minimum of two (2)
years.
SI B65 02 17 – RECALL 17V-047: DRIVER’S FRONT AIR BAG MODULE – PRIOR PARTS
REPLACEMENT
CAMPAIGN DOF – CONTIGUOUS 48 STATE FEDEX GROUND SHIPMENT PREPARATION
As the shipper, you are responsible for proper packing and document completion. The person packaging
the module must have received hazardous material training per 49CFR 172.702, and the training records
must be on file at your dealership. The U.S. Department of Transportation will impose substantial fines
and/or penalties on the shipper if the packaging, labeling, or documentation is not properly prepared and
Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years.
IMPORTANT: Do not deploy the safety device. The person packing the used safety device must read and follow
the provided instructions.
Dealers must contact Takata/XPO once every 2 weeks to schedule BULK and SINGLE recall
airbag component shipments. Takata/XPO will select the return type (bulk or single) based on the
shipping quantities (LTL or FedEx PRP), and will supply the dealer with the proper shipping
documentation.
Email: scfieldaction.14305@xpo.com
Phone: 210-250-5079
NOTE: Dealers in Puerto Rico, the Hawaiian Islands, and Alaska CANNOT follow the shipping instructions
outlined in this document; they MUST contact the following Takata USA representative(s) directly, once every 2
weeks, for shipping instructions:
Dealers in Puerto Rico, please contact: Juan.Armstrong@craneww.com
Dealers in the Hawaiian Islands, please contact: Becky.Argyropoulos@craneww.com
Please make sure to include the required completed Hawaiian Hazardous Materials
Shipping Certificate.
Dealers in Alaska, please contact: SCTakataRestraints_International@xpo.com
Important: please be aware that there is an underscore ( _ ) in the above Alaska email
address, between the words “Restraints” and “International”.
Or call the Alaskan Representative; Armando Gonzales at 210-250-5039
For any other questions or concerns, please contact the WPRC: AirbagReturns@bmwna.com
SEOCONTENT-END
BMW
IMPORTANT SAFETY RECALL – Final Remedy Available
This notice applies to your vehicle,
Recall Campaign No. 19V-698: Driver’s Air Bag Module
November 2019
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2000-2002 BMW 3 Series vehicles. Our records indicate that you are the owner of a vehicle in this recall.
What could happen?
In the event of a crash necessitating deployment of the driver’s air bag, excessive internal pressure could cause the air bag to explode, resulting in metal fragments striking the driver or other passengers potentially resulting in serious injury or death. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
What will BMW do?
Your vehicle may have received a Takata inflator if the air bag module was replaced during a prior repair. The driver air bag module will be checked and if a Takata inflator is found, it will be replaced with a final remedy part. This free repair will take approximately one hour.
There are a few options to help overcome the inconvenience of bringing your vehicle in for service like mobile repair, alternate transportation, pickup/drop-off, dealer events and towing. Contact your local BMW center to check what is available.
Please schedule an appointment to have this important free repair performed by an authorized BMW Center immediately. Visit www.bmwusa.com/dealer to locate your nearest BMW center. If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.
What if I am not the current owner of this vehicle?
You can update the vehicle ownership or your contact information by filling out the enclosed postage-paid card or by registering at https://www.bmwusa.com/myBMW.
If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have questions or experience problems?
Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, contact BMW Customer Relations and Services by calling 1-800-525-7417 or via email at CustomerRelations@bmwusa.com.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your seat belt at all times. Sincerely,
BMW of North America, LLC
Spanish translation on back side
Traducción en español en el lado inverso
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Repuesto final disponible
Este aviso se aplica a su vehículo,
Campaña de retirada n.º 19V-698: Módulo de airbag del conductor
Noviembre de 2019
Estimado propietario o arrendatario de un vehículo BMW:
Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que algunos vehículos de los modelos de la Serie 3 de BMW, de los años 2000 a 2002, tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que forma parte de esta retirada.
¿Qué podría suceder?
En caso de producirse un choque que requiriera la activación del airbag del conductor, la presión interna excesiva podría hacer explotar el airbag. Esto podría hacer que fragmentos metálicos golpearan al conductor o a otros pasajeros, lo que podría causar lesiones graves o la muerte. Si usted no es la única persona que conduce ese vehículo, comparta esta importante información con todos los demás conductores y pasajeros.
¿Qué hará BMW?
Es posible que su vehículo haya recibido un inflador Takata si se reemplazó el módulo de airbag en una reparación anterior. Se revisará el módulo de airbag del conductor y, si hay un inflador Takata, se reemplazará por una pieza de repuesto final. Esta reparación gratuita se llevará a cabo en aproximadamente una hora.
Hay algunas opciones en caso de que sea un inconveniente traer el vehículo para repararlo como, por ejemplo, reparación a domicilio, transportes alternativos, traslados de ida y vuelta, eventos de distribuidores autorizados y remolques. Comuníquese con su centro local de BMW para ver las opciones disponibles.
Programe una cita para que un centro de BMW autorizado le haga esta importante reparación gratuita de inmediato. Visite www.bmwusa.com/dealer para localizar el centro de BMW más cercano. Si ya ha hecho esta reparación por su cuenta, consulte el adjunto sobre la posible elegibilidad para recibir un reembolso.
¿Qué ocurre si no soy el propietario actual de este vehículo?
Puede actualizar la información de la titularidad del vehículo o su información de contacto completando la tarjeta con respuesta postal paga adjunta o registrándose en https://www.bmwusa.com/myBMW.
Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.
¿Qué debo hacer si tengo alguna pregunta o algún problema?
Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) llamando al 1-800-525-7417 o por correo electrónico a CustomerRelations@bmwusa.com.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.
Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros utilicen el cinturón de seguridad en todo momento.
Atentamente.
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
9 Affected Products
Vehicles
10 Associated Documents
Recall 573 Report – change to defect description
RCLRPT-19V698-3120.PDF 216.458KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V698-9859.PDF 211.142KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19V698-0033.PDF 211.244KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V698-5165.pdf 2766.082KB
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Defect Notice 573 Report
RCLRPT-19V698-1741.PDF 215.423KB
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Remedy Instructions and TSB
RCRIT-19V698-1860.pdf 1714.475KB
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Manufacturer Notices(to Dealers,etc) – BMW Recall 19V-698 : Driver’s Front Air Bag Module – Prior Parts Replacement dated 10-8-19.
RCMN-19V698-9285.pdf 1714.475KB
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Recall 573 Report – Amendment 1
RCLRPT-19V698-4085.PDF 215.515KB
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Recall Acknowledgement
RCAK-19V698-9201.pdf 311.277KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V698-8660.PDF 211.328KB
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Latest Recalls Documents
1 Associated Investigation
Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.
During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.
Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.
Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.
The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.
The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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