Recall 19V-472: Repair Positive Battery Cable – 2008-2012 BMW 3-Series

June 19, 2019 NHTSA CAMPAIGN NUMBER: 19V472000

Loss of Electrical Power/Stalling

A loss of electrical power can cause the vehicle to stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V472

Manufacturer BMW of North America, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 16,641

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2009 328i and 328xi, 2009-2011 335d, 2008-2012 M3 Coupe and M3 Convertible, and 2008-2011 M3 Sedan vehicles. The connection of the positive battery cable at the fuse box terminal may degrade, resulting in an intermittent loss of electrical power.

 

Remedy

BMW will notify owners, and dealers will replace and secure the positive battery cable connector, free of charge. The recall began August 14, 2019. Owners may contact BMW customer service at 1-800-525-7417. Note: This recall is an expansion of a previous recall, number 18V-314.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 

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2019-06-19

SIB 61 11 19
RECALL 19V-XXX: REPAIR POSITIVE BATTERY CABLE

This Service Information bulletin supersedes SI B61 11 19 dated June 2019

 

Whats New:

• Warranty labor operation codes updated

 

MODEL

E90 (335d, M3 Sedan)	E92 (M3 Coupe)
E91 (328i, 328xi Sports Wagon)	E93 (M3 Convertible)

 

AFFECTED VEHICLES

Affected vehicles show the campaign as Open when checked either in Warranty Vehicle Inquiry, AIR or ISPA Next and identified with the description:

• 0061120500 B611119 Recall: Repair Positive Battery Cable

All of the other systems including POIS and the RDR system will show the Stop Sale Sign starting June 20, 2019. Please utilize the Inventory Campaign Details under ROSS which shows all vehicles that have a Stop Sale in your inventory.

The Recall Notice and Q&A have been attached for further information and the bulletin will be updated when more information becomes available.

 

SITUATION

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective June 19, 2019) on certain Model Year 2008-2012 BMW vehicles that were produced from March 2, 2007 through September 16, 2011. In addition, there are several 1 Series, 3 Series, X1, and Z4 vehicles that may have been imported from other markets and will be remedied under this safety recall.

Approximately 14,847 vehicles are affected by this Recall.

The issue involves the vehicle’s power supply system. Electrical power is transferred from the battery (located in the trunk) to the fuse box (located behind the glove compartment), via the positive battery cable. Due to relative movements at the connection point between the battery cable and the fuse box, the connection, and hence the transfer of electrical power, may be affected. One or more of the following symptoms may occur:

• Interrupted supply of power to the vehicle.
• Initial vehicle entry / engine ignition may not function.
• Intermittent power failure during a journey may cause:
  • Instrument cluster flickering
  • Engine jerking.

 

CAUSE

The plug-in contact of the positive battery cable, located at the front power distribution box, has been damaged.

• Vehicle vibrations and frictional corrosion can cause a high current flow thru the wire
• The excessive current draw causes damage to the battery positive cable plug contact

 

CORRECTION

Replace the positive battery cable at the front power distribution box.

 

SPECIAL TOOLS NEEDED

Note: A set of these tools listed below were sent to each BMW center in 2013 for the completion of another repair. Refer to SI B04 03 13 if additional tools are needed.

Description	Quantity	Part Number
Crimping Pliers	1 for each Center	83 30 2 339 646
Matrix CS 40	1 for each Center	83 30 2 339 647
Cable Shears	1 for each Center	83 30 2 337 974

 

PROCEDURE

Inspect the positive battery cable behind the front glove box to see if the repair cable is already installed.

Is the repair cable already installed?

Yes – no further action is required.

No – install the repair cable for the positive battery cable. See repair instructions REP 61 11 …. “Installing the repair cable of the positive battery cable on the power distribution box”.

Note: If the front power distribution box is damaged at the positive battery cable

connection, it must be replaced. Refer to repair instructions 61 13 050 “Removing and installing or replacing fuse box in passenger compartment (built after 03/2007)”.

 

PARTS INFORMATION

Description	Quantity	Part Number
Repair Cable for positive battery terminal	1	61 12 9 312 133
Front power distribution box (if needed)	1	61 14 9 119 445

 

WARRANTY INFORMATION

Interim Claim Submission Procedure

Note: The special flat rate labor operation codes (Main and Plus) for this recall will be available shortly. When these special flat rate operations become available, please use and submit for the one that applies in place of using the temporary labor operations provided below.

Reimbursement for this Recall repair campaign will be via normal claim entry utilizing the Defect Code and temporary flat rate labor operation information provided below:

Defect Code:

0061120500

 

Installing the Repair Cable

Work Pkg:	Labor Operation:	Description	Labor Allowance:
WP # 1	00 68 016	Installing the repair cable for the positive battery cable (Main work)	Refer to AIR
Or:
WP # 2	00 68 519	Installing the repair cable for the positive battery cable (Plus work)	Refer to AIR

 

Claim Repair Comments

Unless additional related/in conjunction work was required (For example, the power distribution box also required replacement), then only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B61 11 19 WP 1).

And, only if necessary upon inspection:

Consequential Power Distribution Box Replacement (RO and Claim Comments Required)

Labor Operation:	Labor Allowance:	Description:
61 99 000	6 FRU (All)	In conjunction with installing the repair cable, replacing the power distribution box.

 

Note: The power distribution box will be requested to be returned to the WPRC.

Or:

The Repair Cable is already installed:

Work Pkg:	Labor Operation:	Labor Allowance:	Description
WP # 3	00 68 017	6 FRU (All)	Inspect, repair cable already installed, no repair is necessary (Main work)
Or:
WP # 4	00 68 520	5 FRU (All)	Inspect, repair cable already installed, no repair is necessary (Plus work)

 

And, as applicable:

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

• Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI B01 29 16 for additional information.

TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs

If your center is presented with a reimbursement request, BMW of North America, LLC will reimburse qualifying customer-pay repairs that were performed on affected vehicles prior to the release of this Recall Service Information bulletin.

If the customer previously paid for a qualifying repair, please proceed as applicable:

The customer arrives with an affected vehicle to your workshop

• Perform the open Recall repair outlined in this bulletin, and
• If the prior repair qualifies (see below), submit for both the Recall repair and the customer-pay reimbursement (Separate repair line items/separate defect codes).

Or:

The customer only presents your center with a customer-pay invoice for the prior repair

• If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only.

Customer-pay Invoice Review and Reimbursement Procedure

Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) contains a repair that was performed to address the issue described in this Recall Service Information bulletin.

If this prior repair qualifies, reimburse the customer (labor and parts).

Submit for this customer-paid repair expense under Defect Code 85 99 00 12 NA, as follows:

• Sublet Code 3
• Dollar amount (with no markup)
• Comment: Recall Repair Positive Battery Cable – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair
• Additionally, explain and itemize the claimed sublet amount on the repair and in the claim comments

Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process.

 Note: A repair performed on a non-affected vehicle or the diagnosis and repair of other unrelated issues do not qualify for reimbursement.

This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 12 NA, will not close the Open Safety Recall on the vehicle.

Attachments:

Customer Letter

Questions and Answers Supporting Materials

picture_as_pdf 2019-E9x-B+PowerDistributionBox-QA-(19Jun2019).pdf picture_as_pdf B611119 Recall Notice.pdf

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Attachment to B611119

June 2019

SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 19V-xxx: Repair Positive Battery Cable  (B61 11 19)

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective June 19, 2019) on certain Model Year 2008-2012 BMW vehicles that were produced from March 2, 2007 through September 16, 2011.

Owners will be notified by First Class mail about the Recall and will be instructed to bring their vehicles in for a free repair when parts are available.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

We appreciate all your assistance with this Recall.

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2019-06-20

SIB 61 26 16

RECALL 19V-XXX: REPAIR POSITIVE BATTERY CABLE

This Service Information bulletin supersedes SI B61 26 16 dated August 2018.

What’s New

• Service Action changed to Recall

 

MODEL

E90 (M3 Sedan)

E92 (M3 Coupe)

E93 (M3 Convertible)

 

With S65 engine

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective June 19,

2019) on certain Model Year 2010-2012 BMW vehicles that were produced from December 1, 2009 through October 4, 2011. This was an existing Service Action that has now been upgraded.

The issue involves the vehicle’s power supply system. Electrical power is transferred from the battery (located in the trunk) to the fuse box (located behind the glove compartment), via the positive battery cable. Due to relative movements at the connection point between the battery cable and the fuse box, the connection, and hence the transfer of electrical power, may be affected.

Approximately 1,888 vehicles are affected by this recall.

The Recall Notice and Q&A have been attached for further information.

 

AFFECTED VEHICLES

This Recall involves E90, E92 and E93 (3 Series vehicles) equipped with the S65 engine produced December 1, 2009 to October 4, 2011.

Vehicles which require this Recall to be completed will show it as Open when checked either in AIR, the Service Menu of DCSnet (Dealer Communication System) or with the Key Reader.

All customers affected by this Recall will receive a notification letter asking them to set up a service appointment. A copy of this letter is attached.

 

SITUATION

• Interrupted supply of power to the vehicle
• Initial vehicle entry / engine ignition may not function• Intermittent power failure during a journey may cause:
  • Instrument cluster flickering
  • Engine jerking

 

CAUSE

The plug-in contact of the positive battery cable, located at the front power distribution box, has been damaged.

• Vehicle vibrations and frictional corrosion can cause a high current flow thru the wire
• The excessive current draw causes damage to the battery positive cable plug contact

 

CORRECTION

Replace the positive battery cable at the front power distribution box.

 

SPECIAL TOOLS NEEDED

Note: A set of these tools listed below were sent to each BMW center in 2013

for the completion of another repair. Refer to SI B04 03 13 if additional tools are needed.

Description	Quantity	Part Number
Crimping Pliers	1 for each Center	83 30 2 339 646
Matrix CS 40	1 for each Center	83 30 2 339 647
Cable Shears	1 for each Center	83 30 2 337 974

 

PROCEDURE

Inspect the positive battery cable behind the front glove box to see if the repair cable is already installed.

Is the repair cable already installed?

              Yes – no further action is required.

No – install the repair cable for the positive battery cable. See repair instructions REP 61 11 …. “Installing the repair cable of the positive battery cable on the power distribution box.”

Note: If the front power distribution box is damaged at the positive battery cable

connection it must be replaced. Refer to repair instructions 61 13 050 “Removing and installing or replacing fuse box in passenger compartment (built after 03/2007)”.

 

PARTS INFORMATION

Description	Quantity	Part Number
Repair Cable for positive battery terminal	1	61 12 9 312 133
Front power distribution box (if needed)	1	61 14 9 119 445

 

WARRANTY INFORMATION

Reimbursement for this Recall will be via normal claim entry utilizing the following information:

Defect Code:

00 61 40 04 00

E9x S65 installing the positive battery terminal line repair cable

 

Installing the Repair Cable

Work Pkg:	Labor Operation:	Labor Allowance:	Description
WP # 1	00 64 224	Refer to AIR	Installing the repair cable for the positive battery cable (Main work)
Or:
WP # 2	00 64 757	Refer to AIR	Installing the repair cable for the positive battery cable (Plus work)

 

Claim Repair Comments

Unless additional related/in conjunction work was required (For example, the power distribution box also required replacement), then only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B61 26 16 WP 1).

And, only if necessary upon inspection:

Consequential Power Distribution Box Replacement (RO and Claim Comments Required)

Labor Operation:	Labor Allowance:	Description:
61 99 000	6 FRU (All)	Work time, in conjunction with installing the repair cable, for replacing the power distribution box.

 

Work time labor operation code 61 99 000 is not considered a Main labor operation. Also, since the work time FRU allowance to be claimed is specified, a separate punch time is not required.

Note: The power distribution box will be requested to be returned to the WPRC.

Or:

The Repair Cable is already installed

Work Pkg:	Labor Operation:	Labor Allowance:	Description
WP # 3	00 64 225	Refer to AIR	Inspect, repair cable already installed, no repair is necessary (Main work)
Or:
WP # 4	00 64 758	Refer to AIR	Inspect, repair cable already installed, no repair is necessary (Plus work)

 

And, as applicable:

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

• Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI B01 29 16 for additional information.

TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs

If your center is presented with a reimbursement request, BMW of North America, LLC will reimburse qualifying customer-pay repairs that were performed on affected vehicles prior to the re-release of this Service Action Information bulletin as a Recall Service Information bulletin.

If the customer previously paid for a qualifying repair, please proceed as applicable:

The customer arrives with an affected vehicle to your workshop

• Perform the open Recall repair outlined in this bulletin, and
• If the prior repair qualifies (see below), submit for both the Recall repair and the customerpay reimbursement (Separate repair line items/separate defect codes).

Or:

The customer only presents your center with a customer-pay invoice for the prior repair

• If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only.

Customer-pay Invoice Review and Reimbursement Procedure

Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) contains a repair that was performed to address the issue described in this Recall Service Information bulletin.

If this prior repair qualifies, reimburse the customer (labor and parts).

Submit for this customer-paid repair expense under Defect Code 85 99 00 12 NA, as follows:

• Sublet Code 3
• Dollar amount (with no markup)
• Comment: Recall Repair Positive Battery Cable – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair
• Additionally, explain and itemize the claimed sublet amount on the repair and in the claim comments

Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process.

Note: A repair performed on a non-affected vehicle or the diagnosis and repair of other unrelated issues do not qualify for reimbursement.

This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 12 NA, will not close the Open Safety Recall on the vehicle.

Attachments:

Recall Notice

Customer Letter

Questions & Answers

Supporting Materials

picture_as_pdf B612616 Recall Notice.pdf

picture_as_pdf 170328_0061400400_Battery Cable_Approved Customer Letter.pdf picture_as_pdf 2019-E9x-B+PowerDistributionBox-QA-(19Jun2019).pdf

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SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 19V-xxx: Repair Positive Battery Cable  (B61 26 16)

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective June 19, 2019) on certain Model Year 2010-2012 BMW vehicles that were produced from December 1, 2009 through October 4, 2011.

Owners will be notified by First Class mail about the Recall and will be instructed to bring their vehicles in for a free repair when parts are available.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

We appreciate all your assistance with this Recall.

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Power Supply System
Safety Recall 19V-xyz
Model Year 2008-2012
BMW 3 Series
Last Updated 06/19/2019

Q1.	Which BMW Group models in the US are potentially affected by this Safety Recall?
	Approximately 16,641 BMW vehicles in the US, as noted below, are potentially affected. Series Model Year Model Approx. Volume Production Dates E90 2008 – 2011 M3 3,459 Oct 2007 – Sep 2011 E90 2009 – 2011 335d 2,031 Mar 2008 – Jun 2011 E91 2009 328i, 328xi 149 Aug 2008 – Sep 2008 E92 2008 – 2012 M3 7,139 Jun 2007 – Oct 2011 E93 2008 – 2012 M3 3,863 Nov 2007 – Sep 2011
Q2.	What is the specific issue?
	The issue involves the vehicle’s power supply system.  Electrical power is transferred from the battery (located in the trunk) to the fuse box (located behind the glove compartment), via the positive battery cable.  Due to relative movements at the connection point between the battery cable and the fuse box, the connection, and hence the transfer of electrical power, may be affected.
Q3.	What can happen as a result of this issue?
	Over time, this could eventually lead to a non-starting condition.  In some cases, a momentary flickering of the instrument cluster, or a momentary shut-down of the engine could occur.  In a rare case, engine stalling and a loss of certain vehicle systems could occur and increase the risk of a crash.
Q4.	This sounds familiar.  Did BMW Group conduct a Safety Recall before?
	Yes, the BMW Group conducted a Safety Recall in 2013 for Model Year 2007 – 2011 BMW 1 Series, 3 Series and Z4 models, and in 2018 for Model Year 2009-2011 BMW 3 Series Diesel models. Also, BMW conducted a Service Action in 2016 for Model Year 2009 – 2011 M3 Models.  Vehicles in this population which have not yet been repaired are now included in the 2019 Safety Recall.
Q5.	Why are these additional models being added?
	Over time, these additional models could potentially be affected, and are now being included.
Q6.	Why are other BMW Group vehicles not included in this Safety Recall?
	Other vehicles have a different power supply system design.
Q7.	How did BMW Group become aware of this issue?
	BMW Group became aware of this issue through its quality control procedures.
Q8.	Can I determine if this issue exists in my vehicle?
	If the vehicle does not start, if you notice a momentary flickering of the instrument cluster, or a momentary shut-down of the engine, your vehicle could be experiencing the issue.  If engine stalling and a loss of certain vehicle systems occur, your vehicle could be experiencing the issue.
Q9.	What should I do if I notice this condition in my vehicle?
	If engine stalling and a loss of certain vehicle systems occur, pull off the road to a safe location away from traffic, and switch off the engine.  All occupants should carefully exit the vehicle and move to a location away from traffic.  Do not continue to drive your vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.
Q10.	Can I continue to drive my vehicle?
	Yes.  However, when you receive a letter asking you to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible.  If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q11.	How will my vehicle be repaired?
	The positive battery cable connector will be replaced with an improved version, and the cable will be secured to the fuse box to prevent movement between the cable and the fuse box.
Q12.	Is BMW Group aware of any accidents, injuries or fires, in the US, involving these BMW Group vehicles associated with this Safety Recall?
	No.
Q13.	How will I be informed of this Safety Recall?
	You will receive a letter in August via First Class mail advising you of this Safety Recall.  Depending upon parts availability, this letter may request you to schedule an appointment with an authorized BMW center to have this Safety Recall performed.  In cases where parts are not immediately available, you will receive a second letter when parts become available, advising you to schedule an appointment with an authorized BMW center at that time to have this Safety Recall performed.  You can locate your nearest authorized BMW center at www.bmwusa.com/dealer. To ensure the BMW Group has your most recent contact and vehicle information, please register your vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.
Q14.	How long will the repair take? This repair will take approximately 1 hour; however, additional time may be required depending upon your BMW center’s schedule.  The repair will be performed for free by your authorized BMW center.
Q15.	Do I have to wait for my letter to have my vehicle serviced?
	Yes.  We are in the process of implementing this Safety Recall campaign to ensure that the necessary parts are at the BMW centers prior to sending out the owner notification letters.  For the latest updates to this Safety Recall, please visit www.bmwusa.com/recall.
Q16.	I see the “TREAD Act Customer Reimbursement Plan” attached to my letter. Can you explain what that is about? Am I eligible for reimbursement?
	If you have already had this repair performed at your own expense, you may be eligible for reimbursement of certain expenses that you incurred.

 

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BMW

IMPORTANT SAFETY RECALL – Remedy Available

This notice applies to your vehicle, [INSERT VIN]

Recall Campaign No. 19V-472:  Power Supply System

August 2019

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2009-2011 BMW 335d, 2009 328i / 328xi Sportswagon, and 2008 – 2012 M3 vehicles.  Our records indicate that you are the owner of a potentially affected vehicle.

 

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment.  Visit www.bmwusa.com/dealer to locate your nearest BMW center.

 

What could happen?

Electrical power is transferred from the battery (located in the trunk) to the fuse box (located behind the glove compartment), via the positive battery cable.  Over time, the connection between the cable and the fuse box could wear.  This could lead to a non-starting condition.  In some cases, a momentary flickering of the instrument cluster, or a momentary shut-down of the engine could occur.  In certain cases, engine stalling and a loss of certain vehicle systems could occur and increase the risk of a crash.

If engine stalling and a loss of certain vehicle systems occur, pull off the road to a safe location away from traffic, and switch off the engine.  All occupants should carefully exit the vehicle and move to a safe location away from traffic.  Do not continue to drive your vehicle.  Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.

If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. What will BMW do?

The positive battery cable connector will be replaced by an improved version, and the cable will be secured to the fuse box for free, which will take approximately one hour.  If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.

 

What if I am not the current owner of this vehicle?

You can update the vehicle ownership or your contact information by completing the enclosed postage-paid card or by registering at https://www.bmwusa.com/myBMW.  If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.   

 

What if I have questions or experience problems?

For the latest updates to this recall, please visit www.bmwusa.com/recall.  Should you have any questions about this recall, please contact your authorized BMW center.  If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at [email protected].

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend that you and your passengers wear your safety belt at all times. Sincerely,

BMW of North America, LLC

Spanish translation on back side
Traducción en español en el lado inverso

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BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD – Repuesto disponible

Este aviso rige para su vehículo [INSERT VIN]

Campaña de retirada n.º 19V-472:  sistema de suministro de energía

Agosto de 2019

 

Estimado propietario o arrendatario de BMW:

 

Le enviamos este aviso de conformidad con las disposiciones de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tráfico y Vehículos).  BMW AG ha determinado que algunos modelos de la serie 335d de BMW correspondiente a los años 2009 a 2011, las camionetas deportivas 328i y 328xi del año 2009 y los vehículos M3 correspondientes a los años 2008 a 2012 tienen un defecto que afecta la seguridad de estos vehículos motorizados. Nuestros registros indican que usted es propietario de un vehículo potencialmente afectado.

 

¿Por qué lo estamos contactando?

Nos alegra informarle que estamos listos para realizar esta retirada.  Si no se realizó esta retirada aún, póngase en contacto de inmediato con el centro autorizado de BMW para programar una cita.  Visite www.bmwusa.com/dealer para encontrar el centro de BMW más cercano.

 

¿Qué podría pasar?

El suministro de energía se transfiere desde la batería (que se encuentra en la cajuela) a la caja de fusibles (que está detrás de la guantera), a través del cable positivo de la batería.  Con el tiempo, la conexión entre el cable y la caja de fusibles podría desgastarse.  Esto podría provocar que el vehículo no arranque.  En algunos casos, se podría producir un parpadeo momentáneo en el tablero de instrumentos o un apagado momentáneo del motor.  En determinados casos, podría producirse la detención del motor y la pérdida de algunos sistemas del vehículo, lo que aumentaría el riesgo de que se produzca un accidente.

Si se produce la detención del motor y la pérdida de algunos sistemas del vehículo, apártese del camino hacia un lugar seguro lejos del tráfico y apague el motor.  Todos los ocupantes deben salir del vehículo con cuidado y trasladarse a un lugar seguro lejos del tráfico.  No siga conduciendo su vehículo.  Comuníquese de inmediato con BMW Roadside

Assistance (Asistencia en la Carretera de BMW) al 1-800-332-4269 para que le lleven el vehículo al centro autorizado de BMW más cercano.

Si no es el único conductor de este vehículo, comparta esta información importante con el resto de los conductores y pasajeros.

 

¿Qué hará BMW?

Se reemplazará el conector del cable positivo de la batería por una versión mejorada, y se fijará el cable a la caja de fusibles sin cargo, lo que llevará aproximadamente una hora.  Si ya realizó esta reparación por su cuenta, vea la información adjunta sobre la posibilidad de que sea elegible para recibir un reembolso.

 

¿Qué ocurre si no soy el propietario actual de este vehículo?

Puede actualizar la información sobre la titularidad del vehículo o su información de contacto completando la tarjeta con respuesta postal paga adjunta o registrándose en https://www.bmwusa.com/myBMW.  Si usted es arrendador del vehículo, las reglamentaciones federales requieren que reenvíe este aviso a su arrendatario dentro de los diez días.  

 

¿Qué debo hacer si tengo preguntas o si surgen problemas?

Para obtener las últimas actualizaciones de esta retirada, visite www.bmwusa.com/recall.  Si tiene alguna pregunta sobre la retirada, comuníquese con el centro autorizado de BMW.  En caso de necesitar asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) por teléfono al 1-800-525-7417 o por correo electrónico a [email protected].

Si el centro de BMW no puede resolver el defecto sin cargo o dentro de un período razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tráfico en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590; llamar sin cargo a la Vehicle Safety Hotline (Línea directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.

Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente.  Recomendamos que usted y sus pasajeros utilicen el cinturón de seguridad en todo momento.

 

Atentamente.

 

BMW of North America, LLC

English translation on back side
Traducción en inglés al dorso

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TREAD ACT CUSTOMER REIMBURSEMENT PLAN

(BMW of North America, LLC)

If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW center.  Expenses paid to repair facilities outside of the BMW center network will be considered; however, the repair procedure must meet BMW standards.

Your authorized BMW center will request a copy of your owner notification letter, as well as your previously paid invoice. They will then inspect the vehicle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.

Please note the following:

• Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc will not be reimbursed.
• The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.
• Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
• Expenses for repairs performed more than 10 days after the date of the last owner notification letter sent by BMW are not eligible for reimbursement.

Your authorized BMW center should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair. If you qualify for such a reimbursement, your BMW center will also be able to advise you of the manner in which you can expect to receive reimbursement.

Your authorized BMW center should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.

In special situations where your authorized BMW center cannot be of assistance, you may submit your written request for reimbursement to:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

If you intend to submit a request for reimbursement to our Customer Relations and Services department, your vehicle (if it is still in your possession and was repaired at a facility outside of the BMW center network) will need to be inspected at an authorized BMW center before a claim can be accepted for consideration.  This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.

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PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA, RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)

(BMW of North America, LLC)

Si pagó por la reparación descrita en la carta adjunta y desearía que los gastos se consideren para reembolso, póngase en contacto con el centro autorizado de BMW de su localidad.  Se tendrán en cuenta los gastos pagados a instalaciones de reparación que no pertenezcan a la red de centros de BMW; sin embargo, el procedimiento de reparación debe seguir las normas establecidas por BMW.

El centro autorizado de BMW de su localidad le solicitará una copia de la carta de notificación al propietario, al igual que la factura pagada previamente. Después, inspeccionarán el vehículo (si todavía lo tiene) antes de presentar una reclamación en su nombre ante BMW of North America, LLC para solicitar el reembolso.

Tenga en cuenta lo siguiente:

• Solamente se reembolsan las reparaciones que se deban a esta retirada por motivos de seguridad. No se reembolsarán los gastos derivados, como remolque, alquiler, hospedaje, reparación de daños, etc.
• El precio de venta minorista sugerido por el fabricante (MSRP) para las piezas genuinas de BMW se considerará como la guía para los cargos razonables por piezas.
• La mano de obra de la reparación, los impuestos y el desecho de los residuos peligrosos, cuando se hayan pagado previamente, son elegibles para reembolso.
• Los gastos por las reparaciones realizadas más de 10 días después de la fecha de la última carta de notificación al propietario enviada por BMW no son elegibles para reembolso.

El centro autorizado de BMW de su localidad debe poder responder las preguntas que pueda tener sobre sus calificaciones para el reembolso de una reparación previa.  Si califica para dicho reembolso, el centro de BMW de su localidad también podrá informarle sobre cómo puede recibir el reembolso.

El centro autorizado de BMW de su localidad debe ser su contacto principal sobre este tema. No obstante, se puede comunicar con el Customer Relations and Services Department (Departamento de Relaciones con el Cliente y Servicios al Cliente) llamando al 1-800-525-7417 si necesita asistencia especial.

En las situaciones especiales en las que el centro autorizado de BMW de su localidad no pueda ayudarlo, puede presentar una solicitud escrita de reembolso a la siguiente dirección:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

Si intenta presentar una solicitud de reembolso ante nuestro Customer Relations and Services Department, su vehículo (si todavía lo tiene y fue reparado en una instalación que no pertenece a la red de centros de BMW) deberá ser inspeccionado en un centro autorizado de BMW antes de que se pueda aceptar una reclamación para consideración.  El fin de este procedimiento es garantizar que las reparaciones previas efectuadas en una instalación externa cumplan con las normas de BMW para la realización de la retirada.

 

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10 Affected Products

Vehicles

BMW	328I	2009
BMW	328XI	2009
BMW	335D	2009-2011
BMW	M3	2008-2012

 

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8 Associated Documents

Defect Notice 573 Report

RCLRPT-19V472-8274.PDF 217.113KB

 

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Recall Acknowledgement

RCAK-19V472-9013.pdf 244.68KB

 

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Manufacturer Notices(to Dealers,etc) – June 19, 2019

RCMN-19V472-7907.pdf 464.067KB

 

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Remedy Instructions and TSB

RCRIT-19V472-2037.pdf 464.067KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V472-0898.PDF 211.237KB

 

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Remedy Instructions and TSB

RCRIT-19V472-5524.pdf 220.602KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V472-2906.pdf 1705.259KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V472-7322.PDF 211.132KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V472&docType=RCL

 

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