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July 29, 2021 NHTSA CAMPAIGN NUMBER: 21V586000
High-Pressure Fuel Pump May Fail
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
NHTSA Campaign Number: 21V586
Manufacturer BMW of North America, LLC
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 11,216
Summary
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Remedy
Dealers will replace the high-pressure fuel pump, free of charge. Interim owner notification letters were mailed on September 27, 2021. Owner notification letters were mailed on January 14, 2022. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your BMW has a Recall
SIB 13 01 21
2021-11-17
RECALL 21V-586: HIGH PRESSURE FUEL PUMP
This Service Information Bulletin (Revision 2) replaces SI B13 01 21 dated October 2021.
What’s New:
- Parts Section updated
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date | Affected engine type |
| F02 | 7 Series Sedan | March 10, 2014 – April 14, 2015 | N57T |
| F10 | 5 Series Sedan | June 17, 2013 – July 22, 2016 | N57T |
| F15 | X5 Sports Activity Vehicle | December 20, 2013 – June 30, 2018 | N57T |
| F25 | X3 Sports Activity Vehicle | April 2, 2014 – December 20, 2016 | N47T |
| F30 | 3 Series Sedan | July 1, 2013 – October 11, 2018 | N47T |
| F31 | 3 Series Sports Wagon | July 15, 2013 – December 10, 2018 | N47T |
AFFECTED VEHICLES
Affected vehicles in the Model list above which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA NEXT or Warranty Vehicle Inquiry.
Certain specific vehicles in the Model list above will not require this Recall Campaign to be performed.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective July 29, 2021) on certain Model Year 2014 2018 BMW diesel engine models that were produced between June 17, 2013 and December 10, 2018.
This safety recall involves certain vehicles which have either been manufactured with a specific highpressure fuel pump or have received this specific high-pressure fuel pump (replacement) during a service visit. Over time, and due to factors such as fuel quality, could cause the pump to shut down as a protective measure with a corresponding loss of vehicle propulsion.
CORRECTION
Replace the High-Pressure Fuel Pump.
PROCEDURE
Replace the high-pressure pump according to the repair instruction 13 51 004 Removing and installing/replacing high pressure pump (N57T) or 13 51 017 Removing and refitting/replacing high pressure pump (N47T).
NOTE: Always check that the High-Pressure Pump is in line with the key on the High-Pressure Pump sprocket before installing the HPP.
Vehicle Cranks/No Start or Runs Poorly and has Fuel System-Related Faults Stored:
Do not install a new High-Pressure Fuel Pump if the vehicle exhibits a crank/no start condition (vehicle towed in), or a poor engine running behavior as to the fuel system-related faults stored. This can cause damage to the newly installed High-Pressure Fuel Pump when the engine is started.
Submit a TC TSARA case first to get further repair instructions when there is a crank/no start or a poor engine running condition.
PARTS INFORMATION
Please monitor the Parts Matrix for ordering information.
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim.
| Part Number | Description | Quantity |
| N57T | ||
| 13 51 7824476 | High-pressure pump | 1 |
| 13 53 7823483 | HP pipe | 1 |
| 13 53 7823484 | HP pipe | 1 |
| 11 61 8571005 | Metal gasket | 1 |
| 11 61 8512504 | O-ring | 1 |
| 11 61 8507335 | Profile seal | 6 |
| 11 61 7801943 | Profile seal | 1 |
| 11 61 8513295 | Profile seal | 1 |
| 11 14 8576339 | Screw plug (M34x1.5) | 1 |
| N47T* | ||
| 13 51 7824477 | High pressure pump (CP4.1 N47) | 1 |
| 11 14 8576339 | Screw plug (M34x1.5) | 1 |
*Other parts listed in previous Revisions no longer apply
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 21V-586: High Pressure Fuel Pump – B13 01 21
BMW AG is conducting a Voluntary Safety Recall (effective July 29, 2021) on certain Model Year 2014 – 2018 BMW diesel engine models that were produced between June 17, 2013 and December 10, 2018.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Safety Recall
21V-586
High-Pressure Fuel Pump
Model Year 2014-2018
Diesel Engine Models
Issue Date: 07/29/2021
Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?
Certain Model Year 2014-2018 BMW diesel engine models in the US are potentially affected.
Q2. What is the specific issue?
This safety recall involves vehicles which have either been manufactured with a high-pressure fuel pump, or received a high-pressure fuel pump during a service visit, that over time, and due to factors such as fuel quality, could cause the pump to shut down as a protective measure with a corresponding loss of vehicle propulsion.
Q3. Why are other models / vehicles not included in this Safety Recall?
Other models are equipped with a different high-pressure fuel pump design.
Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW to have this Safety Recall performed, please contact an authorized BMW center and schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. Can I determine if this issue exists in my vehicle?
If you notice an engine warning lamp in the instrument cluster, your vehicle may be experiencing this issue. Please contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.
Q6. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q7. How will I be informed of this Safety Recall?
Owners of potentially affected vehicles will be notified via First Class mail, advising them of this Safety Recall, and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.
To ensure BMW has your recent contact and vehicle information, owners should visit bmwusa.com/recall and click on “Manage recall notices and contact information
Q8. How will my vehicle be remedied?
The high-pressure fuel pump will be replaced for free and should take about one hour.
Q9. Do I have to wait for my letter to have my vehicle serviced?
Yes. BMW Group is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMW center to have this important Safety Recall performed.
21V-xyz
BMW Part 573 Report
High-Pressure Fuel Pump
Part 573.6(c)(6) – Chronology
29 Jul 2021
In early 2019, an increasing number of high-pressure fuel pump warranty claims were noticed in certain vehicles equipped with Diesel engines in a non-US market. An engineering review was initiated. Warranty claims and other information from the field was reviewed. Fuel pump build level configurations were examined based upon field information and involved vehicle production dates.
Between January and April, preliminary analyses pointed to issues in a non-US market involving fuel quality. Additionally, it was suggested that the issue could primarily occur during engine start, or, could manifest as a short-term interruption of fuel supply to the engine and a reduction in engine performance.
Further analyses involving other potentially affected vehicles and fuel pump build level configurations were analyzed. Factors such as fuel quality, operating temperatures, seasonal influences (ambient temperature / relative humidity), and other parameters were reviewed to assess possible effects on pump performance. Meetings and reviews with the fuel pump supplier occurred.
Between May and July, analyses of returned parts were able to be performed. Initial indications pointed toward variations in fuel quality, but had yet to be confirmed. Tests were performed at the supplier in an attempt to reconstruct pump field performance and identify a root cause. Further analyses involving big data were performed.
In the second half of 2019, meetings occurred with the Korean Authority KATRI. Further analyses were conducted. Discussions involving various vehicle models and potential actions were explored.
Between January and June 2020, the big data analysis did not point to a specific root cause. Fuel pump testing continued. Further analysis indicated that most cases occurred during engine start-up, or while idling, or in a partial-load operating range, and accompanied by a warning lamp.
In the second-half of 2020, further analyses pointed to pump build level configuration and fuel quality as factors affecting pump performance, in particular, fuel flow concentration and rate, temperature, and pressure. Fuel pump design changes were explored and tested to help identify root cause when compared to existing and prior pump designs and performance. Additional discussions with KATRI occurred, further analyses were planned, and follow-up discussions with KATRI were set to occur in early 2021.
In early 2021, it was shown that the valve lifter of a certain pump build level configuration has a higher tendency to be affected due to the use of biodiesel aging products and low viscosity fuel. Additional factors such as the pump’s roll and cam profile were thought to contribute to performance degradation and unwanted pump wear for this build level configuration.
In mid-2021, further analyses and testing were performed, and discussions with the supplier occurred, to finalize and ensure that all analyses and test results were confirmed and accurately identified a root cause.
Vehicle assembly, parts supplier, and dealer service information was reviewed to determine the number and production dates of potentially affected vehicles.
On July 22, 2021, BMW decided to conduct a voluntary recall.
BMW has not received any reports, nor is otherwise aware, of any accidents or injuries related to this issue.
SEOCONTENT-START
SAMPLE BMW Company BMW of North America, LLC BMW Group Company Mailing Address PO Box 1227 Westwood NJ 07675- 1227 Telephone (800) 525-7417 Fax (201) 930-8362 E-mail CustomerRelations@ bmwusa.com Internet bmwusa.com IMPORTANT SAFETY RECALL This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2014-2018 BMW Diesel engine models (3 Series, 5 Series, 7 Series, X3 SAV, X5 SAV). Our records indicate that you are the owner of a potentially affected vehicle. Why are we contacting you? On these vehicles, the high-pressure fuel pump may fail. We currently do not have fuel pumps available to remedy your vehicle. What is the Risk? Due to factors such as fuel quality, the high-pressure fuel pump may fail and shut down the engine as a protective measure. Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash. If you notice an engine warning lamp in the instrument cluster, your vehicle may be experiencing this issue. If this occurs, carefully move away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days What will BMW do? When the remedy is available, the high-pressure fuel pump will be replaced for free which could take about an hour. There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMW center to check what may be available. What if I have additional questions? For the latest updates, to read the FAQs, and the topics below, please visit bmwusa.com/recall. Changed your address or sold the vehicle? Click on “Manage recall notices and contact information Looking for information about possible reimbursement if you already had this repair performed at your own expense? Click on “Reimbursement for Prior Customer Pay Repairs Related to a Safety Recall (TREAD Act)” Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations. If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153), or go to https://www.safercar.gov. Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times. Sincerely, BMW of North America, LLC Spanish translation on back side Traducción en español en el lado inverso Remedy is Unavailable September 2021 Dear BMW Owner / Lessee: This notice applies to your vehicle, Recall Campaign No. 21V-586: High-Pressure Fuel Pump SAMPLE BMW Empresa BMW of North America, LLC BMW Group Company Dirección postal P.O. Box 1227 Westwood, NJ 07675- 1227 Teléfono (800) 525-7417 Fax (201) 930-8362 Correo electrónico CustomerRelations@ bmwusa.com Sitio web bmwusa.com IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD Septiembre de 2021 Estimado propietario o arrendatario de un vehículo BMW: Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tránsito y Automóviles (National Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos de los modelos Serie 3, Serie 5, Serie 7, X3 SAV y X5 SAV con motor diésel de BMW, de los años 2014 a 2018, tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar afectado. ¿Por qué nos ponemos en contacto con usted? La bomba de combustible de alta presión puede fallar en estos vehículos. Actualmente, no disponemos de bombas de combustible para reparar su vehículo. ¿Cuál es el riesgo? Debido a ciertos factores como la calidad del combustible, la bomba de combustible de alta presión puede fallar y apagar el motor como una medida de protección. La falla de la bomba de combustible puede causar un ahogo del motor mientras usted está conduciendo, lo que aumenta el riesgo de tener un accidente. Si nota que la luz de advertencia del motor en el tablero de instrumentos se enciende, es posible que su vehículo esté teniendo este problema. Si esto ocurre, aléjese con cuidado del tránsito y deténgase en un lugar seguro lo antes posible. Todos los ocupantes deben salir del vehículo con cuidado y trasladarse a un lugar seguro, lejos del tránsito. No siga conduciendo el vehículo. Comuníquese de inmediato con la asistencia en la carretera de BMW (BMW Roadside Assistance) llamando al 1-800-332-4269, para que lleven su vehículo al centro autorizado de BMW más cercano. Si usted no es la única persona que conduce este vehículo, comparta esta información importante con todos los demás conductores y pasajeros. Si usted es arrendador del vehículo, las reglamentaciones federales requieren que reenvíe este aviso a su arrendatario en un plazo de diez días. ¿Qué hará BMW? Cuando el repuesto esté disponible, se reemplazará la bomba de combustible de alta presión gratis, lo que podría llevar aproximadamente una hora. Podría haber algunas opciones para ayudarlo por el inconveniente de traer el vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMW para consultar las opciones disponibles. ¿Qué debo hacer si tengo más preguntas? Para conocer las últimas actualizaciones, leer las preguntas frecuentes y los temas siguientes, visite bmwusa.com/recall. ¿Cambió de dirección o vendió el vehículo? Haga clic en “Manage recall notices and contact information” (Administrar avisos de retirada e información de contacto). ¿Busca información sobre el posible reembolso si ya le hicieron esta reparación y la pagó usted mismo? Haga clic en “Reimbursement for Prior Customer Pay Repairs Related to a Safety Recall (TREAD Act)” (Reembolso de las reparaciones pagadas previamente por el cliente relacionadas con una retirada de seguridad [Ley de Mejora, Responsabilidad y Documentación del Retiro del Transporte, TREAD]). Si tiene alguna pregunta sobre esta retirada, comuníquese con su centro autorizado de BMW. Si necesita más ayuda, comuníquese con el Servicio de Atención al Cliente de BMW. Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar al administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway Traffic Safety Administration), en 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea gratuita directa de seguridad vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar el sitio web https://www.safercar.gov. Le garantizamos que nos importa su seguridad y le pedimos disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento. Atentamente. BMW of North America, LLC La solución al problema no está disponible. English translation on front side Traducción en inglés en el frente Este aviso se aplica a su vehículo, Campaña de retirada n.º 21V-586: Bomba de combustible de alta presión
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SAMPLE BMW Company BMW of North America, LLC BMW Group Company Mailing Address PO Box 1227 Westwood NJ 07675- 1227 Telephone (800) 525-7417 Fax (201) 930-8362 E-mail CustomerRelations@ bmwusa.com Internet bmwusa.com IMPORTANT SAFETY RECALL This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2014-2018 BMW Diesel engine models (3 Series, 5 Series, 7 Series, X3 SAV, X5 SAV). Our records indicate that you are the owner of a potentially affected vehicle. Why are we contacting you? We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment. Please visit bmwusa.com/dealer to locate your nearest BMW center. What could happen? Over time, and due to factors such as fuel quality, the high-pressure fuel pump could shut down as a protective measure. This could cause the engine to stall which increases the risk of a crash. If you notice an engine warning lamp in the instrument cluster, your vehicle may be experiencing this issue. If this occurs, carefully move away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days What will BMW do? The high-pressure fuel pump will be replaced for free which could take about an hour. There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMW center to check what may be available. What if I have additional questions? For the latest updates, to read the FAQs, and the topics below, please visit bmwusa.com/recall. Changed your address or sold the vehicle? Click on “Manage recall notices and contact information Looking for information about possible reimbursement if you already had this repair performed at your own expense? Click on “Reimbursement for Prior Customer Pay Repairs Related to a Safety Recall (TREAD Act)” Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, please contact BMW Customer Relations. If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424- 9153), or go to https://www.safercar.gov. Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times. Sincerely, BMW of North America, LLC Spanish translation on back side Traducción en español en el lado inverso Remedy is Available This notice applies to your vehicle, Recall Campaign No. 21V-586: High-Pressure Fuel Pump January 2022 Dear BMW Owner / Lessee: 1 SAMPLE BMW Empresa BMW of North America, LLC BMW Group Company Dirección postal P.O. Box 1227 Westwood, NJ 07675- 1227 Teléfono (800) 525-7417 Fax (201) 930-8362 Correo electrónico CustomerRelations@ bmwusa.com Sitio web bmwusa.com IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD Enero de 2022 Estimado propietario o arrendatario de un vehículo BMW: Le enviamos este aviso de acuerdo con la Ley Nacional de Seguridad de Tránsito y Automóviles (National Traffic and Motor Vehicle Safety Act). BMW AG ha determinado que algunos vehículos de los modelos Serie 3, Serie 5, Serie 7, X3 SAV y X5 SAV con motor diésel de BMW, de los años 2014 a 2018, tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar afectado. ¿Por qué nos ponemos en contacto con usted? Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada en su vehículo, comuníquese de inmediato con su centro autorizado de BMW para programar una cita. Visite bmwusa.com/dealer para encontrar su centro de BMW más cercano. ¿Qué podría suceder? Con el tiempo, y debido a ciertos factores como la calidad del combustible, la bomba de combustible de alta presión podría apagarse como medida de protección. Esto podría causar que el motor se ahogue, lo que aumenta el riesgo de tener un accidente. Si nota que la luz de advertencia del motor en el tablero de instrumentos se enciende, es posible que su vehículo esté teniendo este problema. Si esto ocurre, aléjese con cuidado del tránsito y deténgase en un lugar seguro lo antes posible. Todos los ocupantes deben salir del vehículo con cuidado y trasladarse a un lugar seguro, lejos del tránsito. No siga conduciendo el vehículo. Comuníquese de inmediato con la asistencia en la carretera de BMW (BMW Roadside Assistance) llamando al 1-800-332-4269, para que lleven su vehículo al centro autorizado de BMW más cercano. Si usted no es la única persona que conduce este vehículo, comparta esta información importante con todos los demás conductores y pasajeros. Si usted es arrendador del vehículo, las reglamentaciones federales requieren que reenvíe este aviso a su arrendatario en un plazo de diez días. ¿Qué hará BMW? Se reemplazará la bomba de combustible de alta presión gratis, lo que podría llevar aproximadamente una hora. Podría haber algunas opciones para ayudarlo por el inconveniente de traer el vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMW para consultar las opciones disponibles. ¿Qué debo hacer si tengo más preguntas? Para conocer las últimas actualizaciones, leer las preguntas frecuentes y los temas siguientes, visite bmwusa.com/recall. ¿Cambió de dirección o vendió el vehículo? Haga clic en “Manage recall notices and contact information” (Administrar avisos de retirada e información de contacto). ¿Busca información sobre el posible reembolso si ya le hicieron esta reparación y la pagó usted mismo? Haga clic en “Reimbursement for Prior Customer Pay Repairs Related to a Safety Recall (TREAD Act)” (Reembolso de las reparaciones pagadas previamente por el cliente relacionadas con una retirada de seguridad [Ley de Mejora, Responsabilidad y Documentación del Retiro del Transporte, TREAD]). Si tiene alguna pregunta sobre esta retirada, comuníquese con su centro autorizado de BMW. Si necesita más ayuda, comuníquese con el Servicio de Atención al Cliente de BMW. Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, usted puede notificar al administrador de la Administración Nacional de Seguridad de Tránsito en Carreteras (National Highway Traffic Safety Administration), en 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Línea gratuita directa de seguridad vehicular (Vehicle Safety Hotline) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar el sitio web https://www.safercar.gov. Le garantizamos que nos importa su seguridad y le pedimos disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento. Atentamente. BMW of North America, LLC El repuesto está disponible. English translation on front side Traducción en inglés en el frente Este aviso se aplica a su vehículo, Campaña de retirada n.º 21V-586: Bomba de combustible de alta presión 1
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21V-586 High Pressure Fuel Pump Customer Letters (B13 01
21)
Final customer letters were mailed which included an estimated repair time of one hour. Please note that the estimated repair times are approximately 3-5 hours depending on the model.
We understand this may cause confusion and frustration for the customer. The FAQ?s have been corrected on www.BMWUSA.com/recall.
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11/22/21, 8:31 AM 13 01 21_RECALL 21V-586: HIGH PRESSURE FUEL PUMP 1/4 SIB 13 01 21 RECALL 21V-586: HIGH PRESSURE FUEL PUMP 2021-11-17 This Service Information Bulletin (Revision 2) replaces SI B13 01 21 dated October 2021. What’s New: Parts Section updated Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop. MODEL E-Series Model Description Production Date Affected engine type F02 7 Series Sedan March 10, 2014 – April 14, 2015 N57T F10 5 Series Sedan June 17, 2013 – July 22, 2016 N57T F15 X5 Sports Activity Vehicle December 20, 2013 – June 30, 2018 N57T F25 X3 Sports Activity Vehicle April 2, 2014 – December 20, 2016 N47T F30 3 Series Sedan July 1, 2013 – October 11, 2018 N47T F31 3 Series Sports Wagon July 15, 2013 – December 10, 2018 N47T AFFECTED VEHICLES Affected vehicles in the Model list above which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA NEXT or Warranty Vehicle Inquiry. Certain specific vehicles in the Model list above will not require this Recall Campaign to be performed. SITUATION BMW AG is conducting a Voluntary Safety Recall (effective July 29, 2021) on certain Model Year 2014 – 2018 BMW diesel engine models that were produced between June 17, 2013 and December 10, 2018. This safety recall involves certain vehicles which have either been manufactured with a specific highpressure fuel pump or have received this specific high-pressure fuel pump (replacement) during a service visit. Over time, and due to factors such as fuel quality, could cause the pump to shut down as a protective measure with a corresponding loss of vehicle propulsion. CORRECTION Replace the High-Pressure Fuel Pump. PROCEDURE Replace the high-pressure pump according to the repair instruction 13 51 004 Removing and installing/replacing high pressure pump (N57T) or 13 51 017 Removing and refitting/replacing highpressure pump (N47T). NOTE: Always check that the High-Pressure Pump is in line with the key on the High-Pressure Pump sprocket before installing the HPP. Vehicle Cranks/No Start or Runs Poorly and has Fuel System-Related Faults Stored: Do not install a new High-Pressure Fuel Pump if the vehicle exhibits a crank/no start condition (vehicle towed in), or a poor engine running behavior as to the fuel system-related faults stored. This can cause damage to the newly installed High-Pressure Fuel Pump when the engine is started. Copyright ©2021 BMW of North America, Inc. 11/22/21, 8:31 AM 13 01 21_RECALL 21V-586: HIGH PRESSURE FUEL PUMP 2/4 Submit a TC TSARA case first to get further repair instructions when there is a crank/no start or a poor engine running condition. PARTS INFORMATION Please monitor the Parts Matrix for ordering information. Only use and invoice the part numbers below that apply. Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim. Part Number Description Quantity N57T 13 51 7824476 High-pressure pump 1 13 53 7823483 HP pipe 1 13 53 7823484 HP pipe 1 11 61 8571005 Metal gasket 1 11 61 8512504 O-ring 1 11 61 8507335 Profile seal 6 11 61 7801943 Profile seal 1 11 61 8513295 Profile seal 1 11 14 8576339 Screw plug (M34x1.5) 1 N47T* 13 51 7824477 High pressure pump (CP4.1 N47) 1 11 14 8576339 Screw plug (M34x1.5) 1 *Other parts listed in previous Revisions no longer apply CLAIM INFORMATION Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below and the part numbers listed above that apply: Defect Code: 0013390300 F0x F1x F2x F3x N47 N57 Replacing high pressure pump Vehicle is already in the workshop Work Pkg Labor Operation Description (Plus work) Labor Allowance # 1 00 71 590 Replace the high-pressure fuel pump (for applicable models, this also includes 00 00 556 and 61 21 528) Refer to AIR Or: The vehicle arrives at your center and this Recall shows open (No other Main work will be performed or claimed during this workshop visit) Work Pkg Labor Operation Description (Main work) Labor Allowance # 2 00 71 080 Replace the high-pressure fuel pump (for applicable models, this also includes 00 00 556 and 61 21 528) Refer to AIR Copyright ©2021 BMW of North America, Inc. 11/22/21, 8:31 AM 13 01 21_RECALL 21V-586: HIGH PRESSURE FUEL PUMP 3/4 Only one of the flat rate labor operation codes listed above can be used for claim submission and reimbursement. Also, only one Main work flat rate labor operation code can be claimed per workshop visit. Refer to AIR for the corresponding flat rate unit (FRU) allowance. Claim Repair Comments Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B13 01 21 WP 1), unless otherwise required by State law. Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required) This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows: Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section. Please refer to SI B01 29 16 for additional information. Consequential Repair(s) (RO and Claim Comments Required) When additional work and/or parts are required as a direct result of addressing the issue and/or performing the repair outlined in this Service Information bulletin, claim these items under the defect code listed above together with the corresponding labor operations (including any additional diagnosis) listed in AIR if applicable. Please explain the reason for this consequential repair work (the why and the what) on the repair order and in the claim comments section. TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs Note: Most of these vehicles were eligible for additional component coverage prior to the release of this recall, please refer to SI B01 14 17 for the High-Pressure Fuel Pump Limited Warranty Extension (LWE) information. When this Recall shows open on an Affected Vehicle, SI B01 14 17 does not apply. In conjunction with the above, BMW of North America, LLC will reimburse qualifying customer-pay repairs to address the issue described in this Service Information Bulletin that were performed prior to the release of this Recall, and when that repair was performed, the vehicle was either beyond or was not included in the extended (LWE) component coverage. Customer arrives with an Affected Vehicle to your workshop Perform the open Recall repair outlined in this bulletin, and if the prior repair qualifies (see below), submit for both the Recall repair and for the customer-pay reimbursement (As separate repair line items with separate defect codes). Or: Customer only presents your center with a customer-pay invoice for the prior repair If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only. Customer-pay Invoice Review and Reimbursement Procedure Copyright ©2021 BMW of North America, Inc. 11/22/21, 8:31 AM 13 01 21_RECALL 21V-586: HIGH PRESSURE FUEL PUMP 4/4 Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) is for a repair that addresses the issue described in this Recall Service Information bulletin, and that it meets the reimbursement criteria in the first two statements above. If this prior repair qualifies, reimburse the customer (labor and parts). Submit for this customer-paid repair expense under Defect Code 85 99 00 12 NA, as follows: Sublet Code 3 Dollar amount (with no additional no markup) Comment: RECALL 21V-586: HIGH PRESSURE FUEL PUMP – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair Explain and itemize the claimed sublet amount on the repair and in the claim comments Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process. Repairs that do not qualify for Reimbursement This includes repairs performed on non-affected vehicles, and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that were performed using non-genuine BMW parts and/or used passenger car or light truck parts. This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 12 NA, will not close the Open Safety Recall on the vehicle. This Recall Service Information Bulletin does not provide an option to submit a claim to close this open Recall based on a prior repair being performed, the Recall repair outlined in this bulletin must still be performed. QUESTIONS REGARDING THIS BULLETIN Technical inquiries Submit feedback at the top of this bulletin Warranty inquiries Please contact the Warranty department by either using the Live Chat that’s available in the Warranty Documentation Portal or through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections Parts inquiries Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf B130121_2021-N47-57-HPFP-FAQ-(29Jul2021).pdf picture_as_pdf B130121 Recall Notice.pdf Copyright ©2021 BMW of North America, Inc. Attachment to B13 01 21 July 2021 SAFETY RECALL NOTICE To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor RE: Recall 21V-586: High Pressure Fuel Pump – B13 01 21 BMW AG is conducting a Voluntary Safety Recall (effective July 29, 2021) on certain Model Year 2014 – 2018 BMW diesel engine models that were produced between June 17, 2013 and December 10, 2018. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall. Attachment to B13 01 21 July 2021 Safety Recall 21V-586 High-Pressure Fuel Pump Model Year 2014-2018 Diesel Engine Models Issue Date: 07/29/2021 Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? Certain Model Year 2014-2018 BMW diesel engine models in the US are potentially affected. Q2. What is the specific issue? This safety recall involves vehicles which have either been manufactured with a high-pressure fuel pump, or received a high-pressure fuel pump during a service visit, that over time, and due to factors such as fuel quality, could cause the pump to shut down as a protective measure with a corresponding loss of vehicle propulsion. Q3. Why are other models / vehicles not included in this Safety Recall? Other models are equipped with a different high-pressure fuel pump design. Q4. Can I continue to drive my vehicle? Yes. However, when you are notified by BMW to have this Safety Recall performed, please contact an authorized BMW center and schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information. Q5. Can I determine if this issue exists in my vehicle? If you notice an engine warning lamp in the instrument cluster, your vehicle may be experiencing this issue. Please contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center. Q6. How did BMW Group become aware of the issue? BMW Group became aware of the issue through its quality control procedures. Q7. How will I be informed of this Safety Recall? Owners of potentially affected vehicles will be notified via First Class mail, advising them of this Safety Recall, and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer. To ensure BMW has your recent contact and vehicle information, owners should visit bmwusa.com/recall and click on “Manage recall notices and contact information Q8. How will my vehicle be remedied? The high-pressure fuel pump will be replaced for free and should take about one hour. Q9. Do I have to wait for my letter to have my vehicle serviced? Yes. BMW Group is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMW center to have this important Safety Recall performed.
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SEOCONTENT-END
17 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BMW | 328D | 2014-2018 |
| BMW | 535D | 2014-2016 |
| BMW | 740LD | 2015 |
| BMW | X3 | 2015-2017 |
| BMW | X5 | 2014-2018 |
9 Associated Documents
Recall Acknowledgement
RCAK-21V586-2673.pdf 644.955KB
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Miscellaneous Document – Fuel Pump Chronology
RMISC-21V586-3626.pdf 62.777KB
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Defect Notice 573 Report
RCLRPT-21V586-2864.PDF 218.602KB
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Manufacturer Notices(to Dealers,etc) – Dealer Message re BMW Recall 21V-xxx: High Pressure Fuel Pump
RCMN-21V586-1695.pdf 276.314KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V586-3326.pdf 712.426KB
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Remedy Instructions and TSB
RCRIT-21V586-9645.pdf 236.216KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V586-1029.pdf 719.756KB
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Remedy Instructions and TSB
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Manufacturer Notices(to Dealers,etc) – Technical Service Message re 21V-586 High Pressure Fuel Pump Customer Letters (B13 01 21)
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V586&docType=RCL
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