RECALL 21V-586: High-Pressure Fuel Pump – 2014-2018 BMW

July 29, 2021 NHTSA CAMPAIGN NUMBER: 21V586000

High-Pressure Fuel Pump May Fail

Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V586

Manufacturer BMW of North America, LLC

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 11,216

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.

 

Remedy

Dealers will replace the high-pressure fuel pump, free of charge. Interim owner notification letters were mailed on September 27, 2021. Owner notification letters were mailed on January 14, 2022. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SIB 13 01 21
2021-11-17

RECALL 21V-586: HIGH PRESSURE FUEL PUMP

This Service Information Bulletin (Revision 2) replaces SI B13 01 21 dated October 2021.

 

What’s New:

  • Parts Section updated

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

MODEL

E-Series Model Description Production Date Affected engine type
F02 7 Series Sedan March 10, 2014 – April 14, 2015 N57T
F10 5 Series Sedan June 17, 2013 – July 22, 2016 N57T
F15 X5 Sports Activity Vehicle December 20, 2013 – June 30, 2018 N57T
F25 X3 Sports Activity Vehicle April 2, 2014 – December 20, 2016 N47T
F30 3 Series Sedan July 1, 2013 – October 11, 2018 N47T
F31 3 Series Sports Wagon July 15, 2013 – December 10, 2018 N47T

 

AFFECTED VEHICLES

Affected vehicles in the Model list above which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA NEXT or Warranty Vehicle Inquiry.

Certain specific vehicles in the Model list above will not require this Recall Campaign to be performed.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective July 29, 2021) on certain Model Year 2014 2018 BMW diesel engine models that were produced between June 17, 2013 and December 10, 2018.

This safety recall involves certain vehicles which have either been manufactured with a specific highpressure fuel pump or have received this specific high-pressure fuel pump (replacement) during a service visit. Over time, and due to factors such as fuel quality, could cause the pump to shut down as a protective measure with a corresponding loss of vehicle propulsion.

 

CORRECTION

Replace the High-Pressure Fuel Pump.

 

PROCEDURE

Replace the high-pressure pump according to the repair instruction 13 51 004 Removing and installing/replacing high pressure pump (N57T) or 13 51 017 Removing and refitting/replacing high pressure pump (N47T).

NOTE: Always check that the High-Pressure Pump is in line with the key on the High-Pressure Pump sprocket before installing the HPP.

Vehicle Cranks/No Start or Runs Poorly and has Fuel System-Related Faults Stored:

Do not install a new High-Pressure Fuel Pump if the vehicle exhibits a crank/no start condition (vehicle towed in), or a poor engine running behavior as to the fuel system-related faults stored. This can cause damage to the newly installed High-Pressure Fuel Pump when the engine is started.

Submit a TC TSARA case first to get further repair instructions when there is a crank/no start or a poor engine running condition.

 

PARTS INFORMATION

Please monitor the Parts Matrix for ordering information.

Only use and invoice the part numbers below that apply.

Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of the claim.

Part Number Description Quantity
N57T
13 51 7824476 High-pressure pump 1
13 53 7823483 HP pipe 1
13 53 7823484 HP pipe 1
11 61 8571005 Metal gasket 1
11 61 8512504 O-ring 1
11 61 8507335 Profile seal 6
11 61 7801943 Profile seal 1
11 61 8513295 Profile seal 1
11 14 8576339 Screw plug (M34x1.5) 1
N47T*
13 51 7824477 High pressure pump (CP4.1 N47) 1
11 14 8576339 Screw plug (M34x1.5) 1

*Other parts listed in previous Revisions no longer apply

 


SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 21V-586: High Pressure Fuel Pump – B13 01 21

BMW AG is conducting a Voluntary Safety Recall (effective July 29, 2021) on certain Model Year 2014 – 2018 BMW diesel engine models that were produced between June 17, 2013 and December 10, 2018.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

 

We appreciate all your assistance with this Recall.

 


Safety Recall
21V-586
High-Pressure Fuel Pump
Model Year 2014-2018
Diesel Engine Models
Issue Date:  07/29/2021

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?

Certain Model Year 2014-2018 BMW diesel engine models in the US are potentially affected.

 

Q2. What is the specific issue?

This safety recall involves vehicles which have either been manufactured with a high-pressure fuel pump, or received a high-pressure fuel pump during a service visit, that over time, and due to factors such as fuel quality, could cause the pump to shut down as a protective measure with a corresponding loss of vehicle propulsion.

 

Q3. Why are other models / vehicles not included in this Safety Recall?

Other models are equipped with a different high-pressure fuel pump design.

 

Q4. Can I continue to drive my vehicle?

Yes.  However, when you are notified by BMW to have this Safety Recall performed, please contact an authorized BMW center and schedule an appointment as soon as possible.  For the latest updates to this Safety Recall, please visit bmwusa.com/recallIf you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. Can I determine if this issue exists in my vehicle?

If you notice an engine warning lamp in the instrument cluster, your vehicle may be experiencing this issue.  Please contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.

 

Q6. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.

 

Q7. How will I be informed of this Safety Recall?

Owners of potentially affected vehicles will be notified via First Class mail, advising them of this Safety Recall, and requesting them to schedule an appointment with an authorized BMW center to have the remedy performed.  Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.

To ensure BMW has your recent contact and vehicle information, owners should visit bmwusa.com/recall and click on “Manage recall notices and contact information

 

Q8. How will my vehicle be remedied?

The high-pressure fuel pump will be replaced for free and should take about one hour.

 

Q9. Do I have to wait for my letter to have my vehicle serviced?

Yes.  BMW Group is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with your authorized BMW center to have this important Safety Recall performed.

 


21V-xyz
BMW Part 573 Report
High-Pressure Fuel Pump
Part 573.6(c)(6) – Chronology
29 Jul 2021

 

In early 2019, an increasing number of high-pressure fuel pump warranty claims were noticed in certain vehicles equipped with Diesel engines in a non-US market.  An engineering review was initiated.  Warranty claims and other information from the field was reviewed.  Fuel pump build level configurations were examined based upon field information and involved vehicle production dates.

 

Between January and April, preliminary analyses pointed to issues in a non-US market involving fuel quality.  Additionally, it was suggested that the issue could primarily occur during engine start, or, could manifest as a short-term interruption of fuel supply to the engine and a reduction in engine performance.

 

Further analyses involving other potentially affected vehicles and fuel pump build level configurations were analyzed.  Factors such as fuel quality, operating temperatures, seasonal influences (ambient temperature / relative humidity), and other parameters were reviewed to assess possible effects on pump performance.  Meetings and reviews with the fuel pump supplier occurred.

 

Between May and July, analyses of returned parts were able to be performed.  Initial indications pointed toward variations in fuel quality, but had yet to be confirmed.  Tests were performed at the supplier in an attempt to reconstruct pump field performance and identify a root cause.  Further analyses involving big data were performed.

 

In the second half of 2019, meetings occurred with the Korean Authority KATRI.  Further analyses were conducted.  Discussions involving various vehicle models and potential actions were explored.

 

Between January and June 2020, the big data analysis did not point to a specific root cause.  Fuel pump testing continued.  Further analysis indicated that most cases occurred during engine start-up, or while idling, or in a partial-load operating range, and accompanied by a warning lamp.

 

In the second-half of 2020, further analyses pointed to pump build level configuration and fuel quality as factors affecting pump performance, in particular, fuel flow concentration and rate, temperature, and pressure.  Fuel pump design changes were explored and tested to help identify root cause when compared to existing and prior pump designs and performance.  Additional discussions with KATRI occurred, further analyses were planned, and follow-up discussions with KATRI were set to occur in early 2021.

 

In early 2021, it was shown that the valve lifter of a certain pump build level configuration has a higher tendency to be affected due to the use of biodiesel aging products and low viscosity fuel.  Additional factors such as the pump’s roll and cam profile were thought to contribute to performance degradation and unwanted pump wear for this build level configuration.

 

In mid-2021, further analyses and testing were performed, and discussions with the supplier occurred, to finalize and ensure that all analyses and test results were confirmed and accurately identified a root cause.

 

Vehicle assembly, parts supplier, and dealer service information was reviewed to determine the number and production dates of potentially affected vehicles.

 

On July 22, 2021, BMW decided to conduct a voluntary recall.

 

BMW has not received any reports, nor is otherwise aware, of any accidents or injuries related to this issue.

 


 

 



17 Affected Products

Vehicles

MAKE MODEL YEAR
BMW 328D 2014-2018
BMW 535D 2014-2016
BMW 740LD 2015
BMW X3 2015-2017
BMW X5 2014-2018

 


9 Associated Documents

Recall Acknowledgement

RCAK-21V586-2673.pdf 644.955KB

RCAK-21V586-2673

 


Miscellaneous Document – Fuel Pump Chronology

RMISC-21V586-3626.pdf 62.777KB

RMISC-21V586-3626

 


Defect Notice 573 Report

RCLRPT-21V586-2864.PDF 218.602KB

RCLRPT-21V586-2864

 


Manufacturer Notices(to Dealers,etc) – Dealer Message re BMW Recall 21V-xxx: High Pressure Fuel Pump

RCMN-21V586-1695.pdf 276.314KB

RCMN-21V586-1695

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V586-3326.pdf 712.426KB

RCONL-21V586-3326

 


Remedy Instructions and TSB

RCRIT-21V586-9645.pdf 236.216KB

RCRIT-21V586-9645

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V586-1029.pdf 719.756KB

RIONL-21V586-1029

 


Remedy Instructions and TSB

RCRIT-21V586-7910.pdf 236.5KB

RCRIT-21V586-7910

 


Manufacturer Notices(to Dealers,etc) – Technical Service Message re 21V-586 High Pressure Fuel Pump Customer Letters (B13 01 21)

RCMN-21V586-2055.pdf 72.585KB

RCMN-21V586-2055

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V586&docType=RCL

 


 

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