October 16, 2019 NHTSA CAMPAIGN NUMBER: 19V738000
A loss of steering control increases risk of a crash.
NHTSA Campaign Number: 19V738
Manufacturer BMW of North America, LLC
Components STEERING
Potential Number of Units Affected 20
Summary
BMW of North America, LLC (BMW) is recalling certain 2020 BMW X3 M40i and X4 M40i vehicles. The steering rack pinion teeth may break under load, resulting in a loss of steering control.
Remedy
BMW has notified owners, and dealers will replace the steering gear, free of charge. The recall began October 9, 2019. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 32 10 19
2019-11-05
RECALL CAMPAIGN 19V-XXX: REPLACE STEERING GEAR
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date |
| G01 | X3 Sports Activity Vehicle | September 27 to September 28, 2019 |
| G02 | X4 Sports Activity Coupe | September 28, 2019 |
AFFECTED VEHICLES
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), Key Reader or Warranty Vehicle Inquiry.
SITUATION
BMW of North America, LLC is conducting a Voluntary Safety Recall (effective October 10, 2019) on a small number of Model Year 2020 BMW X3 SAV and X4 SAC models.
The steering gear may not have been produced to supplier specifications. It could become damaged, affect vehicle handling and control, and increase the risk of a crash.
Potentially affected vehicles should not be driven.
The recall notice and Q&A are attached for further information.
CAUSE
Error in the manufacturing process of the steering gear.
CORRECTION
Replace the steering gear.
PROCEDURE
- Replace the steering gear according to Repair Instruction 32 13 572.
- Perform a wheel alignment according to Repair Instructions 32 00 155.
PARTS INFORMATION
Performing a part number look-up in ETK or AIR by VIN or model in place of using/invoicing the part numbers in this bulletin may result with the wrong parts being invoiced and installed.
Please refer to the Parts Matrix for the ordering procedure.
| Part Number: | Description: | Quantity: |
| 32 10 6 753 936 | Steering gear | 1 |
| 07 11 9 908 587 | Star-socket screw (BM12X1,5×50-10.) | 4 |
| 07 11 9 904 141 | Hexagon screw with flange (M10x30-10.9ZNS3) | 4 |
| 33 32 6 760 668 | Self-locking collar nut (M12x1,5-10 ZNS3 | 6 |
| 31 10 6 872 063 | Hex bolt with washer (M14x54x1.5) | 2 |
| 07 14 6 885 922 | Multi-purpose bolt ASA (M12x1,5×90) | 2 |
| 07 14 7 426 660 | Star-socket screw (M12x1,5) | 2 |
| 33 30 6 787 062 | Combination nut (M14x1,5-10ZNNIV) | 2 |
| 37 10 6 789 678 | Hex nut with flange (M12x1,5-10-ZNS3) | 2 |
| 32 30 6 778 609 | Torx bolt (M8X33) | 1 |
In addition to the above, there may be other small parts such as screws, nuts and seals, which must be replaced according to the ISTA repair instructions, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.Note:
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the following information:
| Defect Code: | 0032940200 |
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
| # 1 | 00 68 691 | Replacing electromechanical power steering (EPS), commissioning EPS, programming/encoding vehicle control units (includes connecting an approved battery charger/power supply and performing a vehicle test), checking wheel alignment (KDS without loading) and adjusting as necessary | 80 FRU (G01 X3 xDrive30i);
81 FRU (G01 X3 M40i, G02 X4 M40i) |
| Or: | |||
| # 2 | 00 68 692 | Replacing electromechanical power steering (EPS), commissioning EPS, (programming/encoding vehicle control units was performed in conjunction with another campaign or repair during the same workshop visit), checking wheel alignment (KDS without loading) and adjusting as necessary | 71 FRU (G01 X3 xDrive30i);
72 FRU (G01 X3 M40i, G02 X4 M40i) |
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also includes programming and encoding the control units, the programming procedure may only be invoiced one time.
Or:
The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit)
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| Replacing electromechanical power steering (EPS), commissioning EPS, programming/encoding vehicle control units (includes connecting an approved battery charger/power supply and performing a vehicle test), checking wheel alignment (KDS without loading) and adjusting as necessary. | 82 FRU (G01 X3 xDrive30i); 83 FRU (G01 X3 M40i, G02 X4 M40i) |
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B32 10 19 WP 1), unless otherwise required by State law.
Programming and Encoding – Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do not have the latest software i-level. If one or more control module failures occur during this programming procedure:
Please claim this consequential control module-related repair work under the defect code listed in this bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim this control module-related repair work using the applicable defect code and labor operations (including diagnosis) in AIR.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Supporting Materials
picture_as_pdf B321019 SteeringGear-QA-(9Oct2019).pdf
picture_as_pdf B32 10 19 Recall Notice.pdf
Attachment 2 to SI B32 10 19
October 19
RECALL CAMPAIGN 19V-XXX: REPLACE STEERING GEAR
Safety Recall Notice
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 19V-xxx: Replace Steering Gear – B32 10 19
BMW of North America, LLC is conducting a Voluntary Safety Recall (effective October 10, 2019) on a small number of Model Year 2020 BMW X3 SAV and X4 SAC models that were produced between September 27, 2019 and September 28, 2019.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Attachment 1 to SI B32 10 19
November 2019
Steering Gear
Safety Recall 19V-xxx
Model Year 2020
Last Updated 10/09/2019
| Q1. | Which BMW models in the US are potentially affected by this Safety Recall?
Approximately 29 Model Year 2020 BMW X3 SAV and X4 SAC models in the US, produced in September 2019, are potentially affected.
|
| Q2. | What is the specific issue?
The steering gear may not have been produced to supplier specifications. It could become damaged, affect vehicle handling and control, and increase the risk of a crash.
|
| Q3. | Can I continue to drive my vehicle? No. Potentially affected vehicles are not to be driven. Arrangements are being made for customers with potentially affected vehicles. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
|
| Q4. | Why are other BMW vehicles not included in this Safety Recall?
The steering gear was produced to supplier specifications.
|
| Q5. | How did BMW become aware of this issue?
BMW became aware of this issue through its quality control procedures.
|
| Q6. | How will my vehicle be repaired?
The steering gear will be replaced for free and will take approximately 5-6 hours.
|
| Q7. | Is BMW aware of any accidents or injuries in the US, involving these BMW vehicles associated with this Safety Recall?
No.
|
| Q8. | How will I be informed of this Safety Recall? Potentially affected customers are being contacted by phone, and arrangements are being made for the Safety Recall to be performed. Alternate transportation will be accommodated. You can locate your nearest authorized BMW center at www.bmwusa.com/dealer. To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW. Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.
|
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BMW | X3 | 2020 |
| BMW | X4 | 2020 |
5 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V738-6715.PDF 211.111KB
RCLQRT-19V738-6715
Remedy Instructions and TSB
RCRIT-19V738-9677.pdf 222.042KB
RCRIT-19V738-9677
Recall Acknowledgement
RCAK-19V738-7879.pdf 244.557KB
RCAK-19V738-7879
Defect Notice 573 Report
RCLRPT-19V738-4172.PDF 214.273KB
RCLRPT-19V738-4172
Manufacturer Notices(to Dealers,etc) – RECALL CAMPAIGN 19V-XXX: REPLACE STEERING GEAR
RCMN-19V738-8761.pdf 222.042KB
RCMN-19V738-8761
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V738&docType=RCL
- Toolwiz 3/8” Inner Tie Rod Tool Turns smooth tie rods easily. Able to remove inner tie rod without removing the outer tie rod. Best tool for servicing inner tie rods to easily remove, repair & installation
- Compatibility: Suitable for all standard tie rods with smooth cylinder ends; It will work on any rod that fits between the 3 inch top and bottom components with both 9/16” nuts screwed on and tightened
- Easy to Use: Slide tool over the end and tighten collar to allow access with a 3/8” drive extension; adapters can be used for larger breaker bars/extensions
- Secure & Strong Grip: Tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn as necessary
- Convenient: With it's compact and low profile design it is easy to store; Inexpensive and effective way to turn smooth tie rod ends
- INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.2 in inner diameter allows servicing on small cars, pick-ups, and SUVs
- 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
- UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
- SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters; the knurled handle provides firm control
- HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
- Universal Fit: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles.
- 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
- All-steel Forged: Our tie rod drawing tools and adapters are made of durable, all-steel forging that ensures long-lasting use. The flexible sliding collar on the sleeve's top securely holds the crowd feet adapters in place, while its compatibility with 1/2" drive wrenches allows you to install parts that ordinary wrenches cannot handle. Additionally, the knurled handle provides a firm grip for optimal control at all times.
- Easy to Operate: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
- Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time. › See more product details
- DESIGN CONSIDERATIONS: The Tie Rod End tool is constructed from a high quality heat treated drop forged steel body and thrust bolt, while the center tip on the forcing screw allows for perfect alignment of the tool to the tie rod stud.
- APPLICATIONS: Our 19mm Universal Tie Rod End Tool can be used on imports and many other front wheel drive vehicles, including SUVs with rack and pinion steering. Designed to fit securely on tie rod ends, this tool’s ¾-16 x 4-3/4” forcing screw provides enough power to remove stubborn tie rods in compact and mid-size cars.
- GET THE SET: We offer a full range of front end service tools. The complete set can be found under ARES 70840. We've got the tools that you'll need to get the job done now!
- RELIABLE | EFFECTIVE | EFFICIENT: Users trust ARES to be quality tools that make an impact. You are backed by our Performance Assurance Limited Lifetime Warranty. If you have any issues with your ARES 19mm Universal Tie Rod End Tool, simply contact customer service for troubleshooting help, parts, replacement, or refund.
- ASPCA BUSINESS AMBASSADOR: We are proud to be part of the ASPCA Business Ambassador Program. If you have a pet, you realize they are more than a pet, they are part of the family. With your support, we’re proud to help this great organization.
- Toolwiz inner tierod removal tool is designed specifically for the removal of the direction of the steering rod
- This inner tie rod remover is suitable for tie rods between 27mm and 42mm in diameter
- Inner Tire Rod Removal Tool: Easily removes inner tie rod ends without removing rack and pinion
- This inner tie rod tool is specially designed to be used with 1/2" square drive tools
- Inner tie rod tool removal is universal fits for various vehicles, compatible with Mercedes, Benz, BMW, Toyota, Honda, and more
- Practical: the 3/8" Inner Tie Rod Tool turns smooth tie rods easily and remove inner tie rods without removing the outer tie rod
- Compatibility: fit for all standard tie rods with smooth cylinder ends; Work on any rod that fits between the 3" top and bottom components with both 9/16" nuts screwed on and tightened
- Easy to use: simply slide tool over the end and tighten collar to allow access with a 3/8" drive extension; adapters can be used for larger breaker bars/extensions
- Strong grip: tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn these smooth tie rod ends
- Convenient: design with compact/low profile means no bulky tool to store; Best tool for servicing inner tie rods to easily remove, repair and installation
- Use as a pitman arm remover for many small Domestic rear wheel drive vehicles, or as a tie rod end puller for many Domestic and import vehicles
- Color: Black
- Item Package Dimension: 6.5" L x 1.0" W x 4.08" H
- Item Package Weight: 1.0 lb
- [Application]: 3/8” square hole Inner tie rod tool for removing inner tie rods without having to extract outer tie rods. For all standard tie rods with smooth cylinder ends; works on any rod that fits between the 3” top and bottom components with both 9/16” nuts screwed on and tightened.
- [Material]: Hardened Steel with ridged inner teeth,compact and durable.
- [Performance]: Simply the most effective tool to remove stubborn inner tie rods. This tool made getting the inner end out relatively painless and hassle free, and also it is a lot cheaper than the tube style special tool and easily adjustable. No need to rent or buy inner tie rod breaker tool anymore.
- [Notes from Seller]: It's for a 3/8" drive. NO INSTRUCTION is included in the package. It is easy to operate, but we still recommend professional installation in case any unexpected problem.
- ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
- [Perform Maintenance on Your Vehicle]: The ABN Master Inner Tie Rod Tool Removal 4-Piece Kit allows you to save time to make adjustments without removing the rack and pinion to access hard-to-reach tie rods
- [For Your Toolkit]: With its 1/2-inch square drive, this tie rod remover tool will work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
- [Fits Your Vehicle]: 1 3/16-inch adapter compatible with most front wheel drive (FWD) vehicles with new style tie rods; 1 5/16-inch adapter compatible with most rear wheel drive (RWD) and vehicles with racks and pinion power steering; 1 7/16-inch adapter compatible with most cars with saginaw in steering gear
- [Easy Storage]: No need to worry about tie rod end removal tool kit parts getting lost in your workshop; Heavy-duty 16.75 x 2.25 x 7.5 inch (42.5 x 5.7 x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
- [Package Contents]: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1‐3/16-inch and 1‐5/16-inch hex), (3) adaptors (1‐3/16, 1‐5/1, 1‐7/16 inch adapters with 1‐5/16 inch hex), and (1) carrying case for your convenience
Last update on 2023-11-20 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
