| “This site contains affiliate links for which OEMDTC may be compensated” |
October 16, 2019 NHTSA CAMPAIGN NUMBER: 19V738000
A loss of steering control increases risk of a crash.
NHTSA Campaign Number: 19V738
Manufacturer BMW
of North America, LLC
Components STEERING
Potential Number of Units Affected 20
Summary
BMW of North America, LLC (BMW) is recalling certain 2020 BMW X3 M40i and X4 M40i vehicles. The steering rack pinion teeth may break under load, resulting in a loss of steering control.
Remedy
BMW has notified owners, and dealers will replace the steering gear, free of charge. The recall began October 9, 2019. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 32 10 19
2019-11-05
RECALL CAMPAIGN 19V-XXX: REPLACE STEERING GEAR
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date |
| G01 | X3 Sports Activity Vehicle | September 27 to September 28, 2019 |
| G02 | X4 Sports Activity Coupe | September 28, 2019 |
AFFECTED VEHICLES
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), Key Reader or Warranty Vehicle Inquiry.
SITUATION
BMW of North America, LLC is conducting a Voluntary Safety Recall (effective October 10, 2019) on a small number of Model Year 2020 BMW X3 SAV and X4 SAC models.
The steering gear may not have been produced to supplier specifications. It could become damaged, affect vehicle handling and control, and increase the risk of a crash.
Potentially affected vehicles should not be driven.
The recall notice and Q&A are attached for further information.
CAUSE
Error in the manufacturing process of the steering gear.
CORRECTION
Replace the steering gear.
PROCEDURE
- Replace the steering gear according to Repair Instruction 32 13 572.
- Perform a wheel alignment according to Repair Instructions 32 00 155.
PARTS INFORMATION
Performing a part number look-up in ETK or AIR by VIN or model in place of using/invoicing the part numbers in this bulletin may result with the wrong parts being invoiced and installed.
Please refer to the Parts Matrix for the ordering procedure.
| Part Number: | Description: | Quantity: |
| 32 10 6 753 936 | Steering gear | 1 |
| 07 11 9 908 587 | Star-socket screw (BM12X1,5×50-10.) | 4 |
| 07 11 9 904 141 | Hexagon screw with flange (M10x30-10.9ZNS3) | 4 |
| 33 32 6 760 668 | Self-locking collar nut (M12x1,5-10 ZNS3 | 6 |
| 31 10 6 872 063 | Hex bolt with washer (M14x54x1.5) | 2 |
| 07 14 6 885 922 | Multi-purpose bolt ASA (M12x1,5×90) | 2 |
| 07 14 7 426 660 | Star-socket screw (M12x1,5) | 2 |
| 33 30 6 787 062 | Combination nut (M14x1,5-10ZNNIV) | 2 |
| 37 10 6 789 678 | Hex nut with flange (M12x1,5-10-ZNS3) | 2 |
| 32 30 6 778 609 | Torx bolt (M8X33) | 1 |
In addition to the above, there may be other small parts such as screws, nuts and seals, which must be replaced according to the ISTA repair instructions, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.Note:
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the following information:
| Defect Code: | 0032940200 |
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
| # 1 | 00 68 691 | Replacing electromechanical power steering (EPS), commissioning EPS, programming/encoding vehicle control units (includes connecting an approved battery charger/power supply and performing a vehicle test), checking wheel alignment (KDS without loading) and adjusting as necessary | 80 FRU (G01 X3 xDrive30i);
81 FRU (G01 X3 M40i, G02 X4 M40i) |
| Or: | |||
| # 2 | 00 68 692 | Replacing electromechanical power steering (EPS), commissioning EPS, (programming/encoding vehicle control units was performed in conjunction with another campaign or repair during the same workshop visit), checking wheel alignment (KDS without loading) and adjusting as necessary | 71 FRU (G01 X3 xDrive30i);
72 FRU (G01 X3 M40i, G02 X4 M40i) |
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also includes programming and encoding the control units, the programming procedure may only be invoiced one time.
Or:
The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit)
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| Replacing electromechanical power steering (EPS), commissioning EPS, programming/encoding vehicle control units (includes connecting an approved battery charger/power supply and performing a vehicle test), checking wheel alignment (KDS without loading) and adjusting as necessary. | 82 FRU (G01 X3 xDrive30i);
83 FRU (G01 X3 M40i, G02 X4 M40i) |
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B32 10 19 WP 1), unless otherwise required by State law.
Programming and Encoding – Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do not have the latest software i-level. If one or more control module failures occur during this programming procedure:
Please claim this consequential control module-related repair work under the defect code listed in this bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim this control module-related repair work using the applicable defect code and labor operations (including diagnosis) in AIR.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Supporting Materials
picture_as_pdf B321019 SteeringGear-QA-(9Oct2019).pdf
picture_as_pdf B32 10 19 Recall Notice.pdf
Attachment 2 to SI B32 10 19
October 19
RECALL CAMPAIGN 19V-XXX: REPLACE STEERING GEAR
Safety Recall Notice
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 19V-xxx: Replace Steering Gear – B32 10 19
BMW of North America, LLC is conducting a Voluntary Safety Recall (effective October 10, 2019) on a small number of Model Year 2020 BMW X3 SAV and X4 SAC models that were produced between September 27, 2019 and September 28, 2019.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
Attachment 1 to SI B32 10 19
November 2019
Steering Gear
Safety Recall 19V-xxx
Model Year 2020
X3 SAV / X4 SAC
Last Updated 10/09/2019
| Q1. | Which BMW models in the US are potentially affected by this Safety Recall?
Approximately 29 Model Year 2020 BMW
|
| Q2. | What is the specific issue?
The steering gear may not have been produced to supplier specifications. It could become damaged, affect vehicle handling and control, and increase the risk of a crash.
|
| Q3. | Can I continue to drive my vehicle?
No. Potentially affected vehicles are not to be driven. Arrangements are being made for customers with potentially affected vehicles. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
|
| Q4. | Why are other BMW vehicles not included in this Safety Recall?
The steering gear was produced to supplier specifications.
|
| Q5. | How did BMW become aware of this issue?
BMW
|
| Q6. | How will my vehicle be repaired?
The steering gear will be replaced for free and will take approximately 5-6 hours.
|
| Q7. | Is BMW aware of any accidents or injuries in the US, involving these BMW vehicles associated with this Safety Recall?
No.
|
| Q8. | How will I be informed of this Safety Recall?
Potentially affected customers are being contacted by phone, and arrangements are being made for the Safety Recall to be performed. Alternate transportation will be accommodated. You can locate your nearest authorized BMW To ensure the BMW
|
2 Affected Products
Vehicles
5 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V738-6715.PDF 211.111KB
Loading...
Reload document 
Open in new tab
Remedy Instructions and TSB
RCRIT-19V738-9677.pdf 222.042KB
Loading...
Recall Acknowledgement
RCAK-19V738-7879.pdf 244.557KB
Loading...
Defect Notice 573 Report
RCLRPT-19V738-4172.PDF 214.273KB
Loading...
Manufacturer Notices(to Dealers,etc) – RECALL CAMPAIGN 19V-XXX: REPLACE STEERING GEAR
RCMN-19V738-8761.pdf 222.042KB
Loading...
Latest Recalls Documents
- ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case
- HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms
- UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks
- PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool
- Toolwiz 3/8” Inner Tie Rod Tool Turns smooth tie rods easily. Able to remove inner tie rod without removing the outer tie rod. Best tool for servicing inner tie rods to easily remove, repair & installation
- Compatibility: Suitable for all 30-42mm standard tie rods with smooth cylinder ends; It will work on any rod that fits between the 3 inch top and bottom components with both 9/16” nuts screwed on and tightened
- Easy to Use: Slide tool over the end and tighten collar to allow access with a 3/8” drive extension; adapters can be used for larger breaker bars/extensions
- Secure & Strong Grip: Tool teeth grip the tie rod securely as you plug in a socket wrench or breaker bar and turn as necessary
- Convenient: With it's compact and low profile design it is easy to store; Inexpensive and effective way to turn smooth tie rod ends
- 【Convenient & Portable】: These internal rocker removal and installation tools are compact and well made with a unique compact, low profile design, which means there are no bulky tools here that you have to go through the trouble of storing and storing especially, the compact design makes it very easy to carry it around and take it everywhere you want to use it.
- 【Materials Advantage】: These automotive inner tie rod tool selection of excellent materials, the choice of excellent carbon steel material production, with good resistance to wear, corrosion resistance performance, the use of special U-shaped tooth structure, not easy to slip, in the process of removing the installation of the inner rocker bite stronger.
- 【Practical to Use】: This is a professional inner rocker removal and installation tool designed to remove inner tie rods without having to extract the outer tie rods. It can easily turn the smooth tie rods and the tool is designed with teeth to hold the tie rods firmly while working, allowing easy removal, repair and installation.
- 【Strong Compatibility】: These automotive chassis rocker removal and installation tools are the best tools for repairing inner tie rods. 3/8” Inner Tie Rod Tool Turns smooth tie rods easily. Able to remove inner tie rod without removing the outer tie rod. Best tool for servicing inner tie rods to easily remove, repair & installation
- 【Strong Grip】: When you insert the socket wrench or breaker lever and turn it as needed, the tool teeth can firmly grasp the lever.
- Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles..Fit Type: Universal Fit
- 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
- Ultra Durable Rod: Our tie rod drawing tools and adapters are all-steel forged and used for a long time. The flexible sliding collar on the sleeve's top can tightly fix the crowd feet adapters. It is compatible with 1/2" drive wrenches and helps you get the parts that ordinary wrenches cannot install; its knurled handle allows you to firm control at any time.
- Hassle-Free Operation: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
- Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
- Versatile Suspension Tools: Perform essential front-end maintenance tasks with pitman arm puller, ball joint separator, and tie rod removal tools, making it easy to work on various suspension systems without damaging components.
- Heavy Duty Pitman Arm Puller: Tackle tough jobs with our heavy duty pitman arm puller, designed for durability and precision when removing stubborn pitman arms in heavy-duty applications, ensuring a smooth repair process.
- Comprehensive Ball Joint Kit: Safely remove and install ball joints with our ball joint puller and ball joint separator tool kit, suitable for a wide range of vehicles, helping you complete jobs faster and more effectively.
- Precise Tie Rod Tools: Utilize our tie rod tool and tierod separator to efficiently remove and replace tie rod ends without causing damage, ensuring a secure fit and maintaining vehicle alignment during front-end repairs.
- Durable Storage Case: Keep your ball joint tools kit, pitman arm tool, and tie rod end removal tool organized and protected in the sturdy case, allowing for easy transport and quick access during automotive repairs.
- Tool 1: Toolwiz 3/8" Inner Tie Rod Tool turns tie rods easily. Able to remove the inner tie rod without removing the outer tie rod. Convenient tool for servicing inner tie rods to easily remove, repair & install
- Tool 1: Suitable for all standard tie rods with smooth cylinder ends; It will work on any rod that fits between the 3'' top and bottom components with both 9/16” nuts screwed on and tightened
- Tool 2: 1/2" Square drive tie rod removal tool by Toolwiz is suitable for tie rods between 27mm and 42mm in diameter. Easily removes inner tie rod ends without removing the rack and pinion
- Tool 2: Toolwiz Tie rod end remover tool is designed to universally fit for all vehicles and is compatible with Mercedes, Benz, BMW, Toyota, Honda, Ford, Nissan, etc.
- Strong Grip Force: The teeth of the inner tie rod tool firmly grip the tie rod as you insert a socket wrench or breaker bar and turn it as needed, No more trouble taking the inner tie rod off your rack and the pinion. Very sturdy and bites into the tie rod nicely
- INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.1 in inner diameter allows servicing on small cars, pick-ups, and SUVs
- 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
- UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
- SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters
- HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
- ▶【Package Contents】: You will receive 1 pcs universal inner tie rod wrench remover. This Tie Rod Wrench is designed specifically for the removal of the direction of the steering rod.
- ▶【Product Size】: 3/8” Inner Tie Rod Tool Turns smooth tie rods easily, suitable for all standard tie rods with smooth cylinder ends. It will work on any rod that fits between the 3 inch top.
- ▶【Outstanding Material】: The inner tie rod removal tool is constructed of carbon steel and blackening treatment, which is durable, waterproof, anti-rust and anti-corrosion for long time use.
- ▶【A Wide Range of Applications】: Universal fitment, this tie rod wrench is applicable to various vehicles. Practical and convenient in use, such a practical tool you will need it.
- ▶【About Us】: Our store commits to providing exceptional hardware products. We firmly believe that quality is the foundation of success. That's why we strive to offer meticulously designed and reliable products to meet your various needs. Thank you for your interest and support!
- 【Inner Tie Rod Removal Set】Handy mechanic tool set easily removes & installs inner tie rods without removing the rack and pinion.12pcs Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
- 【Easy Handling with 1/2 Inch Drive Tube】 The tie rod end puller in the kit features a 1/2 inch drive tube handle. This design makes it effortless to grip and maneuver, providing excellent control and leverage while removing and reinstalling tie rod ends.
- 【Versatility】With 13 pieces, including crowfoot adapters and a 1/2-inch drive tube, this tool kit offers versatility to tackle various inner tie rod sizes and configurations. It ensures compatibility with a wide range of vehicles. Its knurled grip keeps you in total control at all times
- 【High-Quality Construction】Constructed from AISI 1045 medium carbon steel, this tie-rod removal set boasts admirable strength and will give you corrosion-proof service for years. The sturdy construction can withstand the demands of frequent use, providing reliable and consistent results.
- 【Easy Storage】A rugged carrying case is included to keep all tool components neatly organized and stored. As a complete professional set, portable 13-piece master inner tie rod tools deliver the performance demanded by automotive shops and DIY mechanics alike.
- (1) ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
- (2) HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
- (3) UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
- (4) PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
- (5) ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
