Safety Recall 19V-678 – Swivel Bearing – 2020 BMW X3 & X4

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September 25, 2019 NHTSA CAMPAIGN NUMBER: 19V678000

Front Axle Swivel Bearings May Break

Broken swivel bearings can cause a loss of vehicle control, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V678

Manufacturer BMW of North America, LLC

Components STEERING, SUSPENSION

Potential Number of Units Affected 368

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2020 X3 sDrive30i, X3 xDrive30i, and X3 M40i vehicles, X4 xDrive30i, and X4 M40i vehicles. The front axle swivel bearings may not have been properly heat treated during manufacturing, reducing their strength and possibly causing them to break.

 

Remedy

BMW has notified owners and instructed them to not drive their vehicles. Dealers will replace the front axle swivel bearings, free of charge. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 


SIB 31 05 19

2019-10-03

RECALL CAMPAIGN 19V-678: REPLACE BOTH SWIVEL BEARINGS

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

MODEL

E-Series Model Description Production Date
G01 X3 Sports Activity Vehicle August 27 thru September 3, 2019
G02 X4 Sports Activity Coupe August 25 thru August 26, 2019

 

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), Key Reader or Warranty Vehicle Inquiry.

 

SITUATION

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective September 19, 2019) on a small number of Model Year 2020 BMW vehicles that were produced between August 25, 2019 and September 3, 2019.

One or both swivel bearings of the front suspension may not have been produced to supplier specifications. They could become damaged, affect vehicle handling and control, and increase the risk of a crash.

Potentially affected vehicles are not to be driven. Handle the vehicles very carefully when moving into the workshop.

 

CAUSE

The swivel bearing may not have been produced to supplier specifications.

 

CORRECTION

Replace the left swivel bearing.

 

PROCEDURE

Handle the vehicles very carefully when moving into the workshop.

Replace the left swivel bearing, as per repair manual RA 31 21 090 Replace left/right swivel bearing.

 

PARTS INFORMATION

Performing a part number look-up in ETK or AIR by VIN or model in place of using/invoicing the part numbers in this bulletin may result with the wrong parts being invoiced and installed.

Please refer to the Parts Matrix for the ordering procedure.

Description: Quantity: Part Number:
Spherical collar screw (M12x45) 8 31 20 6 872 920
Hexagon screw with flange (M12x1,5×80-10.9) 2 07 11 9 906 095
Hexagon nut with collar (M12x1,5-10 ZNS3) 2 33 32 6 789 678
Hex bolt (M6x12) 8 34 11 6 868 785
Inner hex bolt (M8x14) 2 34 21 1 161 806
Hexagon nut with collar (M16x1,5 ) 4 07 14 6 875 114
ASA screw, thread-forming (M6x16) 2 34 50 9 804 151
Collar bolt with compression spring (M16x1,5×66) 2 31 20 6 866 022
Torx screw with washer (M12X1,5X43 ZNS3) 4 34 10 6 864 424
Combination nut (M14x1,5) 2 33 30 6 787 062
Carrier, left (aka swivel bearing) 1 31 21 6 882 597
Carrier, right (aka swivel bearing) 1 31 21 6 882 598
Or, only for the M40i
Carrier, left (aka swivel bearing) 1 31 21 6 882 595
Carrier, right (aka swivel bearing) 1 31 21 6 882 596

 

WARRANTY INFORMATION

Reimbursement for this Recall will be via normal claim entry utilizing the following information:

Defect Code: 0031960100 Both swivel bearings

 

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.

Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 1 00 68 654 Replacing both swivel bearings, includes checking wheel alignment (without load) and adjusting as necessary 43 FRU (X3 sDrive RWD); 46 FRU (X3 xDrive and X4 xDrive AWD)

 

Or:

The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit) 

Work Pkg Labor Operation Description (Main work) Labor Allowance
# 2 00 68 119 Replacing both swivel bearings, includes checking wheel alignment (without load) and adjusting as necessary 45 FRU (X3 sDrive RWD); 48 FRU (X3 xDrive and X4 xDrive AWD)

 

Claim Repair Comments 

Unless additional related/in conjunction work was required (not addressed and/or included in one of the options provided above), then only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B31 05 19 WP 1), unless otherwise required by State law.

 

And, as applicable:

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required) 

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI B01 29 16 for additional information.

Supporting Materials

picture_as_pdf 2019-G01-G02-SwivelBearing-QA-(24ep2019).pdf
picture_as_pdf B310519 Recall Notice.pdf


SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Delivery Stop & Recall 19V-xxx: Replace Swivel Bearing (Stop Drive) – B31 03 19

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective September 19, 2019) on a small number of Model Year 2020 BMW vehicles that were produced between August 25, 2019 and September 3, 2019.

 

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

  

We appreciate all your assistance with this Recall.


Swivel Bearing
Safety Recall 19V-xyz
Model Year 2020
X3 SAV / X4 SAC
Last Updated 09/20/2019

 

Q1. Which BMW models in the US are potentially affected by this Safety Recall?

Approximately 368 Model Year 2020 BMW X3 SAV and X4 SAC models in the US, produced between August and September 2019, are potentially affected.

 

Q2. What is the specific issue?

One or both swivel bearings may not have been produced to supplier specifications. It could become damaged, affect vehicle handling and control, and increase the risk of a crash.

 

Q3. Can I continue to drive my vehicle?

No.  Potentially affected vehicles are not to be driven.  Arrangements are being made for customers with potentially affected vehicles.  If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q4. Why are other BMW vehicles not included in this Safety Recall?

The swivel bearings were produced to supplier specifications.

 

Q5. How did BMW become aware of this issue?

BMW became aware of this issue through its quality control procedures.

 

Q6. How will my vehicle be repaired?

The swivel bearing(s) will be replaced for free and will take approximately one hour.

 

Q7. Is BMW aware of any accidents or injuries in the US, involving these BMW vehicles associated with this Safety Recall?

No.

 

Q8. How will I be informed of this Safety Recall?

Potentially affected customers are being contacted by phone, and arrangements are being made for the Safety Recall to be performed.  Alternate transportation will be accommodated.  You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.

To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.

 



2 Affected Products

Vehicles

MAKE MODEL YEAR
BMW X3 2020
BMW X4 2020

 


11 Associated Documents

Recall Quarterly Report #3, 2020-1

RCLQRT-19V678-2395.PDF 211.322KB

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V678-1081.PDF 211.135KB

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V678-8699.PDF 211.236KB

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Remedy Instructions and TSB

RCRIT-19V678-1777.pdf 192.225KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V678-8383.PDF 214.513KB

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Remedy Instructions and TSB

RCRIT-19V678-5873.pdf 464.832KB

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Remedy Instructions and TSB

RCRIT-19V678-8614.pdf 463.428KB

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Recall Acknowledgement

RCAK-19V678-5179.pdf 244.939KB

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Defect Notice 573 Report

RCLRPT-19V678-4097.PDF 214.372KB

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Manufacturer Notices(to Dealers,etc) – DELIVERY STOP & RECALL 19V-XXX: REPLACE SWIVEL BEARING (STOP DRIVE)

RCMN-19V678-3885.pdf 471.853KB

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Recall Quarterly Report #4, 2020-2

RCLQRT-19V678-5563.PDF 211.424KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V678&docType=RCL

 


 

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