Safety Recall 19V-579 Blower Motor Wiring – 2008-2012 BMW 1-Series

August 6, 2019 NHTSA CAMPAIGN NUMBER: 19V579000

Blower Regulator Wiring May Overheat

Wiring that overheats could cause the electrical connectors to melt, and increase the risk of a fire, even when the vehicle is unattended.

 

NHTSA Campaign Number: 19V579

Manufacturer BMW of North America, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 41,981

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2008-2012 BMW 128i, 135i, 135is Coupes and 128i, 135i Convertible vehicles. The wiring and electrical connectors in the blower-regulator wiring harness may overheat.

 

Remedy

BMW will notify owners, and dealers will inspect the blower-regulator wiring harness, and replace it with a new part, free of charge. The recall began October 4, 2019. Owners may contact BMW customer service at 1-800-525-7417. Note: This recall is an expansion of an earlier recall number 17V-676.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 

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SIB 64 06 19

2019-12-10

RECALL CAMPAIGN 19V-579 BLOWER MOTOR WIRING

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

This Service Information Bulletin (Revision 3) replaces SI B64 06 19 dated August 2019.

What’s New (Specific text highlighted):

• Claim Repair Comments section updated

 

MODEL

Engineering Designation	Model Description	Production Date
E82	1 Series Coupe	11/1/2007-9/5/2011
E88	1 Series Convertible	11/12/2007-5/26/2011

 

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as Open when checked in any of the following:

• AIR
• Service Menu of DCSnet (Dealer Communication System)
• Warranty Vehicle Inquiry
• Key Reader

 

SITUATION

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective August 6, 2019) on Model Year 2008-2012 BMW 1 Series involving the blower motor wiring.

This issue involves the wiring for the system – known as the blower motor – that controls airflow for the heating and cooling (air conditioning) system. Over time, and due to a number of contributing factors, the connection between the wiring and this system can degrade.

The Recall notice and Q&A have been attached for further information.

Please direct any media inquiries to BMW NA Corporate Communications at corpcomm@bmwna.com.

 

CAUSE

Over time, the connection between the wiring and this system can degrade.

 

CORRECTION

Inspect the blower motor regulator harness in order to determine which of the 3 types of repairs is needed.

 

PROCEDURE

In order to determine which repair is needed follow the harness check procedure attachment. Based on the checking procedure, 1 of the 3 types of repairs will be needed. Refer to the chart below:

Type	Wire insulation is damaged (copper exposed)	Discoloration of the wire insulation based on harness check procedure (attached)	Replace the blower regulator	Replace the blower wiring harness (Long)	Replace the blower wiring harness (Short)
1	Yes	Yes	Yes	Yes	No
2	No	Yes	Yes	No	Yes
3	No	No	No	No	Yes
Type	Repair Manual procedure needed (refer to AIR/ISTA)
1	Replace long harness RAE9061-6111X1, Replace blower regulator 64 11 224
2	Replace short harness RAE9061-6111X3, Replace blower regulator 64 11 224
3	Replace short harness RAE9061-6111X3

 

PARTS INFORMATION

Please monitor the Parts Matrix for the parts ordering procedure.

Description	Quantity	Part Number
Blower Regulator	1 if needed	64 11 9 483 928
Repair Harness (Short)	1 if needed	61 11 8 716 086
Repair Harness (Long)	1 if needed	61 11 8 716 083

 

Note: Performing a part number look-up in ETK or AIR by VIN or model in place of using/invoicing the listed part numbers will result with the wrong parts being invoiced and installed.

 

WARRANTY INFORMATION

Reimbursement for this Recall will be via normal claim entry utilizing the following information:

Defect Code:

0061170500

 

The vehicle is already in the workshop for another repair that includes Main work

Work Pkg	Labor Operation:	Labor Allowance:	Description (Plus work):
# 1	00 68 574	5 FRU	Check and install short repair cable
Or:
# 2	00 68 575	6 FRU	Check, install short repair cable and replace the blower controller
Or:
# 3	00 68 576	23 FRU	Check, install long repair cable and replace the blower controller

 

If you are using a Main labor code for another repair, use the applicable Plus code labor operation above instead of the corresponding Main labor code below.

Or:

The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit).

Work Pkg	Labor Operation:	Labor Allowance:	Description (Main work):
# 4	00 68 053	7 FRU	Check and install short repair cable
Or:
# 5	00 68 054	8 FRU	Check, install short repair cable and replace the blower controller
Or:
# 6	00 68 055	25 FRU	Check, install long repair cable and replace the blower controller

 

Or:

If the vehicle is in the workshop for this recall and the battery cable recall repair outlined in SI B61 02 13 is open (and must be) performed (Main labor code 00 60 162), then claim applicable Plus code labor operation below that applies:

Work Pkg	Labor Operation:	Labor Allowance:	Description (Plus work):
# 7	00 68 578	4 FRU	Checking and installing short repair cable when performing and invoicing positive repair cable
Or:
# 8	00 68 579	5 FRU	Checking, installing short repair cable and replacing blower output stage performing and invoicing positive repair cable
Or:
# 9	00 68 580	6 FRU	Checking, installing long repair cable and replacing blower output stage performing and invoicing positive repair cable

 

Claim Repair Comments

Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B64 06 19 WP 1), unless otherwise required by State law.

And, as applicable:

 

Mobile Assistance – Off Site Repair

For centers that qualify, this Recall repair is eligible to be performed and submitted as a Mobile Assistance Off-Site Repair which includes an additional labor allowance.

Qualifying BMW centers are those that currently own and operate a Mobile Assistance Program vehicle. Other centers that may qualify are those who have officially registered their interest in conducting mobile service and mobile assistance work for the BMW Roadside Assistance Program.

If your center would like to registered, please send an email with contact your information to roadside.assistance@bmwna.com.

Additional information can be found in the Mobile Assistance program guide in CenterNet, it is located under the Customer Relations menu.

 

Claim – Labor Reimbursement

When a vehicle is eligible for this Recall repair and it is performed under this program, qualifying centers will be reimbursed for the corresponding special labor operation’s published flat rate unit (FRU) allowance at a of rate of 150 percent. This mobile assistance repair work is subject to the same policy and procedures that apply to the warranty repair work being performed in your workshop.

 

Time Control and Documentation

While repair-specific punch times are not necessary for this repair work that is being performed on a vehicle off-site (outside your center), the on-call technician must still punch on the corresponding repair order (electronic or manual) prior to leaving your BMW center when he or she is dispatched. The technician must then punch off the repair order upon their return to your center.

In cases where the technician is out and on the road for an extended period of time (for example, on multiple calls), only one on and off punch time is required.

 

Claim Submission

In addition to the Blower Motor Wiring Recall repair order line item, please open an additional line item as described below:

Defect Code:	85 80 02 05 RA	Mobile Service Reimbursement for PCV and Blower Motor Wiring Recall
Labor Operation:	Labor Allowance:	Description:
61 99 000	# FRU*	Additional labor allowance to perform off-site repair through Mobile Assistance

 

*Labor Calculation Example

If the special flat rate labor operation to perform the Blower Motor Wiring Recall repair on a specific vehicle has a stated allowance of 7 FRU, after applying the rate of 150 percent, this repair will then be reimbursed for a total of 11 FRU (Rounded up from10.5) as a Mobile Assistance off-site repair:

Claim the additional 4 FRU or the applicable additional FRU amount using the defect code and labor operation provided above.

 

Notes:

Round up half flat rate units when applicable.

Identify this line time as Additional labor for a Mobile Assistance off-site repair.

Itemize the additional labor claimed and explain the repair performed on the repair order and in claim comment section.

Labor operation code 61 99 000 is not considered a Main labor operation.

 

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI B01 29 16 for additional information.

 

TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs

If your center is presented with a reimbursement request, BMW of North America, LLC will reimburse qualifying customer-pay repairs that were performed on affected vehicles prior to the release of this Recall Service Information bulletin.

If the customer previously paid for a qualifying repair, please proceed as applicable:

 

The customer arrives with an affected vehicle to your workshop

Perform the open Recall repair outlined in this bulletin, and

If the prior repair qualifies (see below), submit for both the Recall repair and the customer-pay reimbursement (Separate repair line items/separate defect codes).

Or:

The customer only presents your center with a customer-pay invoice for the prior repair

If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only.

 

Customer-pay Invoice Review and Reimbursement Procedure

Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) contains a repair that was performed to address the issue described in this Recall Service Information bulletin.

If this prior repair qualifies, reimburse the customer (labor and parts).

Submit for this customer-paid repair expense under Defect Code 85 99 00 12 NA, as follows:  Sublet Code 3

Dollar amount (with no markup)

Comment: Recall: Blower Motor Wiring – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair

Additionally, explain and itemize the claimed sublet amount on the repair and in the claim comments

Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process.

Note: A repair performed on a non-affected vehicle or the diagnosis and repair of other unrelated issues do not qualify for reimbursement.

This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 12 NA, will not close the Open Safety Recall on the vehicle.

Attachments:

Harness check procedure

Recall letter Recall Q&A

Supporting Materials

picture_as_pdf 2019-BMW-MY2008-2012-1-Series-Blower-Motor-Wiring-QA-(5Aug2019).pdf picture_as_pdf B640619 Recall Notice.pdf
picture_as_pdf B640619 Harness Checking Procedure.pdf

 

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SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 19V-xxx: Blower Motor Wiring (B64 06 19)

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective August 6, 2019) on Model Year 2008-2012 BMW 1 Series that were produced between November 1, 2007 and September 5, 2011.

 

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

  

We appreciate all your assistance with this Recall.

 

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Preliminary work:

• Disconnect battery per repair instructions 61 20 900
• Remove lower instrument panel trim from right hand side per repair instructions 51 45 181

 

• Disconnect blower regulator harness (1) from blower regulator (2).
• Measure distance (A) 6 cm from the connector housing and mark the harness (1) at (2).
• This area of the harness is used for your inspection
• Inspect the harness wires (1) and (2) at the connector for discoloration and copper wires (3) exposed.
• Are there both discoloration in the harness insulation and copper wire exposed as in the picture to the left?

Yes – This is a Type 1 case. Install the long repair harness and replace the blower regulator in order to finish the repair.

No – Proceed to next step

• Inspect the wires (3) end (4) next to connector end (1). Do this for both Red/Blue (Red/Violet) (2) and Brown (5) wires
• Is there a difference in the discoloration of the wire insulation at (1) and (4) as shown in the close-up picture?

Yes – This is a Type 2 case.
Install the short repair harness and replace the blower regulator and finish the repair.

No – Proceed to the next step

• If there is no discoloration in the wire insulation at all then this is a Type 3 case.
• Install the short repair harness and finish the repair.

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Safety Recall 19V-xyz
Blower-Motor-Wiring
Model Year 2008-2012
BMW 1 Series Coupe / Convertible
Last Update: 08/05/2019

 

Q1. Which BMW models in the US are potentially affected by this Safety Recall?

Approximately 41,981Model Year 2008-2012 BMW 1 Series Coupe / Convertible vehicles in the US, produced between Nov. 1, 2007 and Sep. 5, 2011, are potentially affected.

 

Q2. What is the specific issue?

This issue involves the wiring for the system – known as the “blower-motor” – that controls air flow for the heating and air conditioning system.  Over time, and due to a number of contributing factors, the connection between the wiring and this system can degrade.

 

Q3. What can happen as a result of this issue?

Degradation of the wiring connection over time, due to long-term exposure to vehicle vibrations and climatic conditions, could lead to corrosion and possibly to an increase in electrical resistance at the connection.  In rare cases, this could further lead to overheating, the possibility of melting at the connection point, and potentially to a short circuit.  In extremely rare cases, the melting could propagate and lead to a fire.

 

Q4. Why are other vehicles not included in this Safety Recall?

Other models have different designs for the blower-motor wiring, and for the blower-motor which controls air flow for the heating and air conditioning system.

 

Q5. Do I need to stop driving my vehicle?

No.  The possibility of this issue occurring is extremely rare.

However, you should stop driving your vehicle if any of the following warning signs occur:

• You see smoke entering the interior through the heating and cooling air vents.
• You smell smoke, or a plastic burning odor, in the interior.

If any of these warning signs occur, then as soon as possible, carefully move away from traffic, pull over to a safe location, and shut off the engine.  All occupants should carefully exit the vehicle and move to a safe location away from traffic.  Do not continue to drive your vehicle.

Dial 911 in the event of an emergency or contact an authorized BMW center immediately to have your vehicle brought in for inspection and, if necessary, repair.

If an authorized BMW center is not available, then contact BMW Roadside Assistance at 1-800332-4269.  Please note that if you no longer have roadside coverage, you may be required to pay in advance for the towing service.  However,   BMW will reimburse you for the towing service after validation of the recall repair claim.

 

Q7. Can I determine if this issue exists in my vehicle?

No.  This can only be determined through proper inspection at an authorized BMW center.

 

Q8. How did BMW become aware of the problem?

BMW became aware of the problem through our quality control procedures.

 

Q9. How will I be informed of this Safety Recall?

You will receive a letter in September via First Class mail advising you of this Safety Recall.  Depending upon parts availability, this letter may request you to schedule an appointment with an authorized BMW center to have this Safety Recall performed.  In cases where parts are not immediately available, you will receive a second letter when parts become available, advising you to schedule an appointment with an authorized BMW center at that time to have this Safety Recall performed.  You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.

To ensure the BMW Group has your most recent contact and vehicle information, please register your vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.

 

Q10. How will my vehicle be repaired?

The wiring leading to the system that controls the heating and air conditioning system (the blower-motor) will be inspected and a new part will be installed.  In some cases, additional components may need to be replaced which will be determined at the time of repair.

 

Q11. How long will the repair take?

This repair should take approximately one to two hours, depending upon the specific repair necessary; however, additional time may be required depending upon your BMW center’s schedule.  The repair will be performed free of charge by your authorized BMW center.

 

Q12. Do I have to wait for my letter to have my vehicle serviced?

No. Please contact an authorized BMW center immediately to have this Safety Recall performed. For the latest updates to this Safety Recall, please visit www.bmwusa.com/recall.

 

Q13. I see the “TREAD Act Customer Reimbursement Plan” attached to my letter.  Can you explain what that is about?  Am I eligible for reimbursement?

If you have already had this repair performed at your own expense, you may be eligible for reimbursement of certain expenses that you incurred.

 

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BMW

IMPORTANT SAFETY RECALL – Final Remedy Available

This notice applies to your vehicle,

Recall Campaign No. 19V-579: Blower Motor Wiring

October 2019

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2008 – 2012 BMW 1 Series vehicles.  Our records indicate that you are the owner of a potentially affected vehicle.

 

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not already had this recall performed, then please contact your authorized BMW center immediately to schedule an appointment to have this important recall performed. Visit www.bmwusa.com/dealer to locate your nearest BMW center.

 

What could happen?

This recall involves the wiring for the blower-motor which controls air flow for the heating and air conditioning system.  Over time, the connection between the wiring and the blower motor could deteriorate. This could lead to overheating and could further lead to a short circuit or melting at the connection.  If this occurs, it could lead to a fire.

If you see smoke enter the interior through the heating and cooling vents, or if you smell smoke or a plastic burning odor, your vehicle may be experiencing this issue. If this occurs, carefully pull over to a safe location and shut off the engine.  All occupants should exit the vehicle and move to a safe location away from the vehicle.  Do not continue to drive the vehicle.

Dial 911 in the event of an emergency or contact an authorized BMW center immediately to have your vehicle brought in for inspection and, if necessary, repair.

If an authorized BMW center is not available, then contact BMW Roadside Assistance at 1-800-332-4BMW (800-3324269).  Please note that if you no longer have roadside coverage, you may be required to pay in advance for the towing service.  However, BMW will reimburse you for the towing service after validation of the recall repair claim.

If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

What will BMW do?

The wiring will be inspected and a new part will be installed. Additional components will be replaced, if necessary, as determined at the time of repair. This free repair should take one to two hours. You may request alternate transportation from your BMW center while the repair is taking place. If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.

 

What if I am not the current owner of this vehicle?

You can update the vehicle ownership or your contact information by completing the enclosed postage-paid card or by registering at https://www.bmwusa.com/myBMW.  If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.  

 

What if I have questions or experience problems?

For the latest updates to this recall, please visit www.bmwusa.com/recall. Should you have any questions about this recall, please contact your authorized BMW center. If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwusa.com.

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times.

Sincerely,

BMW of North America, LLC

Spanish translation on back side

Traducción en español en el lado inverso

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BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD: Repuesto definitivo disponible

Este aviso rige para su vehículo,

Campaña de retirada n.º 19V-579: Cableado del motor del ventilador

Octubre de 2019

Estimado propietario o arrendatario de BMW:

Le enviamos este aviso de conformidad con las disposiciones de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tráfico y Vehículos). BMW AG ha determinado que algunos vehículos de la Serie 1 de BMW, correspondientes a los años 2008 – 2012, tienen un defecto que afecta la seguridad de estos vehículos.  Nuestros registros indican que usted es propietario de un vehículo potencialmente afectado.

 

¿Por qué lo estamos contactando?

Nos alegra informarle que estamos listos para realizar esta retirada.  Si todavía no realizó esta retirada, póngase en contacto de inmediato con el centro autorizado de BMW para programar una cita para realizar esta retirada importante. Visite www.bmwusa.com/dealer para encontrar el centro de BMW más cercano.

 

¿Qué podría pasar?

Esta retirada se relaciona con el cableado del motor del ventilador que controla la circulación del aire del sistema de calefacción y aire acondicionado.  Con el tiempo, la conexión entre el cableado y el motor del ventilador puede deteriorarse. Esto podría provocar sobrecalentamiento y, en consecuencia, un cortocircuito o derretimiento en la conexión.  Si esto sucede, se podría producir un incendio.

Si ve que ingresa humo al interior por las rejillas de calefacción y refrigeración, o si siente olor a humo o a plástico quemado, es posible que su vehículo tenga este problema.  Si esto sucede, deténgase cuidadosamente en un lugar seguro y apague el motor.  Todos los ocupantes deben salir del vehículo y trasladarse a un lugar seguro lejos del vehículo.  No siga conduciendo el vehículo.

Llame al 911 en caso de emergencias o comuníquese con un centro BMW autorizado de inmediato para que se encarguen de llevar el vehículo a dicho centro para una inspección y, de ser necesario, lo reparen.

Si no hay ningún centro autorizado de BMW disponible, comuníquese con BMW Roadside Assistance (Asistencia en la Carretera de BMW) al 1-800-332-4BMW (800-332-4269).  Tenga en cuenta que, si ya no tiene más cobertura en la carretera, puede que deba pagar el servicio de remolque por adelantado. Sin embargo, BMW le reembolsará el costo del servicio de remolque después de validar la reclamación de reparación por retirada.

Si usted no es la única persona que conduce este vehículo, comparta esta información importante con todos los demás conductores y pasajeros.

 

¿Qué hará BMW?

Inspeccionará el cableado e instalará un nuevo repuesto.  Si es necesario, reemplazará componentes adicionales según se determine al momento de la reparación. Esta reparación gratuita no debería llevar más de una o dos horas. Puede solicitar un transporte alternativo desde el centro de BMW de su localidad mientras se lleva a cabo la reparación.  Si ya realizó esta reparación por su cuenta, vea la información adjunta relacionada con la elegibilidad posible para recibir un reembolso.

 

¿Qué ocurre si no soy el propietario actual de este vehículo?

Puede actualizar la información sobre la titularidad del vehículo o su información de contacto completando la tarjeta con respuesta postal paga adjunta o registrándose en https://www.bmwusa.com/myBMW.  Si es arrendador del vehículo, las reglamentaciones federales requieren que reenvíe este aviso a su arrendatario dentro de los diez días.  

 

¿Qué debo hacer si tengo preguntas o si surgen problemas?

Para obtener las últimas actualizaciones de esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. En caso de necesitar asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) por teléfono al 1-800-525-7417 o por correo electrónico a CustomerRelations@bmwusa.com.

Si el centro de BMW no puede resolver el defecto sin cargo o dentro de un período razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tráfico en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar sin cargo a la Vehicle Safety Hotline (Línea directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.

Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros utilicen el cinturón de seguridad en todo momento.

Atentamente.

BMW of North America, LLC

English translation on back side

Traducción en inglés al dorso

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TREAD ACT CUSTOMER REIMBURSEMENT PLAN

(BMW of North America, LLC)

If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW center.  Expenses paid to repair facilities outside of the BMW center network will be considered; however, the repair procedure must meet BMW standards.

Your authorized BMW center will request a copy of your owner notification letter, as well as your previously paid invoice. They will then inspect the vehicle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.

Please note the following:

• Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc will not be reimbursed.
• The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.
• Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
• Expenses for repairs performed more than 10 days after the date of the last owner notification letter sent by BMW are not eligible for reimbursement.

Your authorized BMW center should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair. If you qualify for such a reimbursement, your BMW center will also be able to advise you of the manner in which you can expect to receive reimbursement.

Your authorized BMW center should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.

In special situations where your authorized BMW center cannot be of assistance, you may submit your written request for reimbursement to:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

If you intend to submit a request for reimbursement to our Customer Relations and Services department, your vehicle (if it is still in your possession and was repaired at a facility outside of the BMW center network) will need to be inspected at an authorized BMW center before a claim can be accepted for consideration.  This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.

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PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA,

RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)

(BMW of North America, LLC)

Si pagó por la reparación descrita en la carta adjunta y desearía que los gastos se consideren para reembolso, póngase en contacto con el centro autorizado de BMW de su localidad.  Se tendrán en cuenta los gastos pagados a instalaciones de reparación que no pertenezcan a la red de centros de BMW; sin embargo, el procedimiento de reparación debe seguir las normas establecidas por BMW.

El centro autorizado de BMW de su localidad le solicitará una copia de la carta de notificación al propietario, al igual que la factura pagada previamente. Después, inspeccionarán el vehículo (si todavía lo tiene) antes de presentar una reclamación en su nombre ante BMW of North America, LLC para solicitar el reembolso.

Tenga en cuenta lo siguiente:

• Solamente se reembolsan las reparaciones que se deban a esta retirada por motivos de seguridad. No se reembolsarán los gastos derivados, como remolque, alquiler, hospedaje, reparación de daños, etc.
• El precio de venta minorista sugerido por el fabricante (MSRP) para las piezas genuinas de BMW se considerará como la guía para los cargos razonables por piezas.
• La mano de obra de la reparación, los impuestos y el desecho de los residuos peligrosos, cuando se hayan pagado previamente, son elegibles para reembolso.
• Los gastos por las reparaciones realizadas más de 10 días después de la fecha de la última carta de notificación al propietario enviada por BMW no son elegibles para reembolso.

El centro autorizado de BMW de su localidad debe poder responder las preguntas que pueda tener sobre sus calificaciones para el reembolso de una reparación previa. Si califica para dicho reembolso, el centro de BMW de su localidad también podrá informarle sobre cómo puede recibir el reembolso.

El centro autorizado de BMW de su localidad debe ser su contacto principal sobre este tema. No obstante, se puede comunicar con el Customer Relations and Services Department (Departamento de Relaciones con el Cliente y Servicios al Cliente) llamando al 1-800-525-7417 si necesita asistencia especial.

En las situaciones especiales en las que el centro autorizado de BMW de su localidad no pueda ayudarlo, puede presentar una solicitud escrita de reembolso a la siguiente dirección:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

Si intenta presentar una solicitud de reembolso ante nuestro Customer Relations and Services Department, su vehículo (si todavía lo tiene y fue reparado en una instalación que no pertenece a la red de centros de BMW) deberá ser inspeccionado en un centro autorizado de BMW antes de que se pueda aceptar una reclamación para consideración.  El fin de este procedimiento es garantizar que las reparaciones previas efectuadas en una instalación externa cumplan con las normas de BMW para la realización de la retirada.

 

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15 Affected Products

Vehicles

MAKE	MODEL	YEAR
BMW	128I	2008-2012
BMW	135I	2008-2012
BMW	135IS	2008-2012

 

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7 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V579-1267.PDF 211.242KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V579-3485.PDF 211.137KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V579-5651.pdf 1833.115KB

 

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Remedy Instructions and TSB

RCRIT-19V579-8351.pdf 706.273KB

 

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Remedy Instructions and TSB

RCRIT-19V579-0079.pdf 699.171KB

 

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Recall Acknowledgement

RCAK-19V579-8441.pdf 244.568KB

 

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Defect Notice 573 Report

RCLRPT-19V579-2551.PDF 215.389KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V579&docType=RCL

 

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Last update on 2024-04-03 / Affiliate links / Images from Amazon Product Advertising API

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