Non-Compliance Recall 19V-589 Driver Safety Belt Reminder – 2020 BMW 7-Series Plug-in Hybrid

August 12, 2019 NHTSA CAMPAIGN NUMBER: 19V589000

ECU May Disable Audible Warning Signal/FMVSS 208

Without an audible warning, the driver may forget to buckle the seat belt, increasing their risk of injury in the event of a crash.

 

NHTSA Campaign Number: 19V589

Manufacturer BMW of North America, LLC

Components SEAT BELTS, ELECTRICAL SYSTEM

Potential Number of Units Affected 173

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2020 BMW 745e xDrive vehicles. A software error in the electronic control unit (ECU) may disable the audible warning signal for an unbelted driver to fasten their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”

 

Remedy

BMW will notify owners, and dealers will update the ECU software, free of charge. The recall began October 11, 2019. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 

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SIB 65 16 19 2019-08-26

RECALL CAMPAIGN 19V-589 Safety belt Acoustic Warning Missing

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

RECALL CAMPAIGN 19V-589 SAFETY BELT ACOUSTIC WARNING MISSING

This Service Information bulletin (Revision 1) replaces SI B12 26 19 dated August 2019.

What’s New (Specific text highlighted)

• Entire content

 

MODEL

E-Series	Model Description	Production Date
G12	7 Series Sedan	September 25, 2018 thru July 26, 2019

 

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), Key Reader or Warranty Vehicle Inquiry. Approximately 280 vehicles are affected by this recall.

 

SITUATION

BMW of North America, LLC is conducting a Voluntary Non-Compliance Recall (effective August 6, 2019) on a small number of Model Year 2020 BMW 7 Series Plug-In Hybrid vehicles that were produced between September 25, 2018 and July 26, 2019.

The issue involves Electronic Control Unit (ECU) software for the driver’s safety belt audible reminder warning.

 

CAUSE

Under certain conditions, the Engine Control Unit (DME) sends out an incorrect signal to the Air Bag Control Unit (ACSM). As a result, the acoustic safety belt warning for an unbelted driver at vehicle start-up is not activated.

 

CORRECTION

Program the vehicle with ISTA V4.19.2x to I-level S15A-19-07-552 or newer software.

 

PROCEDURE

Perform a diagnostic quick test to obtain the I-level.

If the I-level is S15A-19-07-550 or lower, program the vehicle with ISTA 4.19.2x or higher Software ISTA 4.19.2x estimated availability late September, 2019, pending verification

Always connect a BMW-approved battery charger/power supply (SI B04 23 10) when performing programming.

For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation / Programming and Diagnostics / Programming Documentation.

 

WARRANTY INFORMATION

Reimbursement for this Recall will be via normal claim entry utilizing the following information:

Defect Code:

0065190300

 

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.

Work Pkg	Labor Operation:	Description (Plus work):	Labor Allowance:
# 1	00 68 597	Changing vehicle order with programming and encoding the vehicle control units (includes connecting an approved battery charger/power supply and performing a vehicle test)	8 FRU
Or:
# 2	00 68 598	Changing vehicle order only (Programming and encoding control units was performed in conjunction with another campaign or repair during the same workshop visit)	1 FRU

 

During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also includes programming and encoding the control units, the programming procedure may only be invoiced one time.

Or:

The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit)

Work Pkg	Labor Operation:	Description (Main work):	Labor Allowance:
# 3	00 68 072	Changing vehicle order with programming and encoding the vehicle control units (includes connecting an approved battery charger/power supply and performing a vehicle test)	10 FRU

 

Claim Repair Comments

Unless additional related/in conjunction work was required (not addressed and/or included in one of the options provided above), then only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B65 16 19 WP 1), unless otherwise required by State law.

 

Programming and Encoding – Vehicle Control Units (RO and Claim Comments Required)

The programming procedure automatically reprograms and encodes all vehicle control modules which do not have the latest software i-level. If one or more control module failures occur during this programming procedure:

Please claim this consequential control module-related repair work under the defect code listed in this bulletin with the applicable AIR labor operations.

Please explain this additional work (The why and what) on the repair order and in the claim comments section.

For control module failures that occurred prior to performing this programming procedure:

When covered under an applicable limited warranty, claim this control module-related repair work using the applicable defect code and labor operations (including diagnosis) in AIR.

Attachments:

-Recall Notice

-Q and A

Supporting Materials

picture_as_pdf B651619 Recall Notice.pdf
picture_as_pdf 2019-BMW-MY2020-7-Series-SafetyBeltReminder-QA-(20Aug2019).pdf

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NON-COMPLIANCE RECALL NOTICE

 

To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 19V-xxx: Program Control Units – DME (B12 26 19)

BMW of North America, LLC is conducting a Voluntary Non-Compliance Recall (effective August 6, 2019) on a small number of Model Year 2020 BMW 7 Series Plug-In Hybrid vehicles that were produced between September 25, 2018 and July 26, 2019.

 

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

  

We appreciate all your assistance with this Recall.

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Non-Compliance Recall 19V-xyz
Driver Safety Belt Reminder Model Year 2020
BMW 7 Series Plug-in Hybrid
Last Update: 08/06/2019

 

Q1. Which BMW models in the US are potentially affected by this Non-Compliance Recall?

Approximately 280 Model Year 2020 BMW 7 Series Plug-in Hybrid vehicles in the US, produced between September 25, 2018 and July 26, 2019, are potentially affected.

 

Q2. What is the specific issue?

This issue involves Electronic Control Unit (ECU) software for the driver’s safety belt audible reminder warning.

 

Q3. What can happen as a result of this issue?

Due to a software issue, the audible warning to alert the driver to fasten the safety belt may not be activated.  The visible safety belt warning is not affected, and is displayed in the instrument cluster.

 

Q4. Why are other vehicles not included in this Non-Compliance Recall?

Other models were not affected by this software issue.

 

Q5. Do I need to stop driving my vehicle?

No.

 

Q7. Can I determine if this issue exists in my vehicle?

If the driver’s safety belt is not fastened, and you do not hear an audible warning, your vehicle may be experiencing this issue.

 

Q8. How did BMW become aware of this issue?

BMW became aware of the problem through our quality control procedures.

 

Q9. How will I be informed of this Non-Compliance Recall?

You will receive a letter in October via First Class mail advising you of this Non-Compliance Recall and to schedule an appointment with an authorized BMW center to have this free NonCompliance Recall performed.  You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.

To ensure the BMW Group has your most recent contact and vehicle information, please register your vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.

 

Q10. How will my vehicle be repaired?

The software will be updated.

 

Q11. How long will the repair take?

This repair should take approximately one hour; however, additional time may be required depending upon your BMW center’s schedule.  The repair will be performed for free by your authorized BMW center.

 

Q12. Do I have to wait for my letter to have my vehicle serviced?

Yes.  We are in the process of implementing this Non-Compliance Recall to ensure that the necessary parts, tools, and procedures are available, prior to contacting you to schedule your vehicle to have this Non-Compliance Recall performed.  For the latest updates to this recall, please visit www.bmwusa.com/recall.

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BMW

IMPORTANT NON-COMPLIANCE RECALL – Remedy Available

This notice applies to your vehicle,

Recall Campaign No. 19V-589:  Driver Safety Belt Warning

October 2019

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided certain Model Year Model Year 2020 BMW 7 Series Plug-In Hybrid vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 208 (Occupant Crash Protection). Our records indicate that you are the owner of a potentially affected vehicle.

 

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment.  Visit www.bmwusa.com/dealer to locate your nearest BMW center.

 

What could happen?

Due to a software issue, the required audible warning (when the vehicle is started) to alert the driver to fasten the safety belt may not be activated. Therefore, the driver may not remember to fasten their safety belt, increasing their risk of injury in the event of a crash. The visible safety belt warning is not affected, and is displayed in the instrument cluster.  Also, there is an additional audible warning to fasten the driver safety belt, which activates soon after the vehicle starts moving, if the driver remains unbelted.

If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

What will BMW do?

The software will be updated for free and the repair should take approximately one hour.

 

What if I am not the current owner of this vehicle?

You can update the vehicle ownership or your contact information by completing the enclosed postage-paid card or by registering at https://www.bmwusa.com/myBMW. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if I have questions or experience problems?

For the latest updates to this recall, please visit www.bmwusa.com/recall.  Should you have any questions about this recall, please contact your authorized BMW center.  If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwusa.com.

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend that you and your passengers wear your safety belt at all times. Sincerely,

BMW of North America, LLC

Spanish translation on back side
Traducción en español en el lado inverso

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BMW

IMPORTANTE RETIRADA POR INCUMPLIMIENTO: Repuesto disponible

Este aviso rige para su vehículo,

Campaña de retirada n.º 19V-589:  Aviso del cinturón de seguridad del conductor

Octubre de 2019

Estimado propietario o arrendatario de BMW:

Le enviamos este aviso de conformidad con las disposiciones de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tráfico y Vehículos).  BMW AG ha determinado que algunos modelos de vehículos híbridos enchufables de la serie 7 de BMW correspondientes al año 2020 no cumplen con la Federal Motor Vehicle Safety Standard n.° 208 (Norma federal para seguridad en vehículos motorizados n.º 208) sobre la protección contra accidentes de los ocupantes.  Nuestros registros indican que usted es propietario de un vehículo potencialmente afectado.

 

¿Por qué lo estamos contactando?

Nos alegra informarle que estamos listos para realizar esta retirada.  Si no se realizó esta retirada aún, póngase en contacto de inmediato con el centro autorizado de BMW para programar una cita.  Visite www.bmwusa.com/dealer para encontrar el centro de BMW más cercano.

 

¿Qué podría pasar?

Debido a un problema con el software, es posible que no se active el aviso sonoro obligatorio (cuando el vehículo se pone en marcha) para alertar al conductor que debe abrocharse el cinturón de seguridad. Por lo tanto, el conductor podría olvidar que debe abrocharse el cinturón, lo cual aumenta el riesgo de lesiones en caso de que se produzca un choque. El aviso luminoso del cinturón de seguridad no está afectado por este problema y se muestra en el tablero de instrumentos. Además, hay un aviso sonoro adicional que se activa poco después de que el vehículo comienza a moverse para que el conductor se abroche el cinturón de seguridad si aún no lo hizo.

Si usted no es la única persona que conduce este vehículo, notifique a los demás conductores y pasajeros sobre esta información importante.

 

¿Qué hará BMW?

El software se actualizará de forma gratuita, y la reparación llevará aproximadamente una hora.

¿Qué ocurre si no soy el propietario actual de este vehículo?

Puede actualizar la información sobre la titularidad del vehículo o su información de contacto completando la tarjeta con respuesta postal paga adjunta o registrándose en W.  Si es arrendador del vehículo, las reglamentaciones federales requieren que reenvíe este aviso a su arrendatario dentro de los diez días.

 

¿Qué debo hacer si tengo preguntas o si surgen problemas?

Para obtener las últimas actualizaciones de esta retirada, visite www.bmwusa.com/recall.  Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW.  En caso de necesitar asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) por teléfono al 1-800-525-7417 o por correo electrónico a CustomerRelations@bmwusa.com.

Si el centro de BMW no puede resolver el defecto sin cargo o dentro de un período razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tráfico en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar sin cargo a la Vehicle Safety Hotline (Línea directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.

Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente.  Recomendamos que usted y sus pasajeros utilicen el cinturón de seguridad en todo momento.

Atentamente.

BMW of North America, LLC

English version on front side
Versión en inglés en el frente

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
BMW	745E	2020

 

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7 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V589-3177.PDF 211.24KB

 

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Remedy Instructions and TSB

RCRIT-19V589-4892.pdf 186.672KB

 

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Recall Acknowledgement

RCAK-19V589-9294.pdf 244.731KB

 

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Manufacturer Notices(to Dealers,etc) – August 6, 2019

RCMN-19V589-5253.pdf 178.927KB

 

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Non-Compliance Notice 573 Report

RCLRPT-19V589-5825.PDF 214.18KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V589-8222.PDF 211.138KB

 

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Owner Notification Letter(Part 577)

RCONL-19V589-9643.pdf 1697.183KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V589&docType=RCL

 

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BMW Diagnostic & Reprogramming

Introduction

The Online Service System (OSS) has been developed specifically for independent automotive workshops to provide an extensive range of resources. The following applications are available in the OSS:

 

ISTA Diagnosis Application

Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or with a J2534 pass-thru tool (from model year 1996).

• Fault Code Diagnosis

• Test Plans

• Repair Instructions (E30 or higher)

• Technical Data

• Wiring diagrams

 

Web ISTA Information Application

WebISTA has been developed to provide an information only application for users that do not require all of the services included in the ISTA diagnostics application.

• Repair Instructions (E30 or higher)

• Technical Data

• Tightening torques

• Wiring diagrams

 

You can search using document title, document number and subject areas as the search criteria. The desired information is displayed by means of graphics and explanatory text.

 

ISTA/P Online - Control Module Reprogramming

With ISTA/P you can reprogram the onboard control modules that are capable of software reprogramming.  For ISTA/P, a data interface, a power supply and an Internet connection are required. The data interface can be a BMW Group ICOM interface or a "Pass-Thru Tool (PTT)" that fulfills the requirements of the SAE J2534 standard.

 

What is needed to diagnose and program with the BMW OSS?

The OSS consists of a desktop or laptop PC connected to BMW over the Internet. To connect to the vehicle you can use the BMW authorized diagnostic interface "integrated communication optical module (ICOM)" or use a J2534 "Pass Thru Tool (PTT)".

	CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
	Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
	CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
	MAXIFLASH PRO (ALT-MF2534)
	VSI J2534 ECU Reprogrammer & Diagnostic Adapter
	Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

Note

Connection to OSS works only on PCs where no proxy connections are used.

For information about vehicle reprogramming and diagnostics using J2534 click here.

 

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