Recall 19V-352: Driver and Passenger Knee Air Bag – 2019-2020 BMW 2 Series, 3 Series, 4 Series, M2 & M4

May 9, 2019 NHTSA CAMPAIGN NUMBER: 19V352000

Knee Air Bags May Not Deploy Properly

An improperly folded and assembled air bag may not deploy as intended, increasing risk of injury.

NHTSA Campaign Number: 19V352

Manufacturer BMW of North America, LLC

Components AIR BAGS

Potential Number of Units Affected 5,079

Summary

BMW of North America, LLC (BMW) is recalling certain 2019-2020 230i, 230i xDrive, M240i, M240i xDrive, M2 Competition Coupe, 430i, 430i xDrive, 440i, 440i xDrive, M4, and 2019 330i xDrive Sportswagon vehicles. The driver and passenger knee air bag assemblies may have been improperly folded and assembled.

Remedy

BMW will notify owners, and dealers will replace the knee air bag modules, free of charge. The recall began July 8, 2019. Owners may contact BMW customer service at 1-800-525-7417.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your BMW has a Recall

SIB 65 11 19

2019-07-24

DELIVERY STOP & RECALL CAMPAIGN 19V-352: DRIVER AND PASSENGER KNEE AIR BAG

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

Delivery stop & Recall Campaign 19V-352: Driver and passenger knee air bag

This Service Information bulletin replaces SI B65 11 19 dated June 2019

What’s New (Specific text highlighted):

• Q & A attachment

MODELS

Situation

Due to an issue during supplier production, the driver and/or passenger knee air bags could become damaged during deployment.

Depending upon the vehicle model and the specific VIN, the air bag affected could be:

• One or both of the knee (driver / passenger) air bags

Affected Vehicles

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective May 3, 2019) on certain Model Year 2018-2020 BMW vehicles that were produced from January 25, 2018 through April 30, 2019.

Approximately 11,764 vehicles are affected by this delivery stop/recall.

Affected vehicles show the campaign as “Open” when checked either in Warranty Vehicle Inquiry, AIR or ISPA Next and identified with the description:

Note: STOP013901 B651119 Recall: Driver and Passenger Knee Air Bag.

Please utilize the Inventory Campaign Details under ROSS which shows all vehicles that have a Stop Sale in your inventory.

Cause

Due to an issue during supplier production, the driver and/or passenger knee air bags could become damaged during deployment.

Correction

Replace the affected air bag.

Procedure

For any of the listed vehicles, the left and/or right knee air bag replacement may be needed.

Enter a Recall IDS (Integrated Dealer Support) Ticket as instructed in the PARTS section to request the correct air bag(s).

• BMW of North America’s Parts Technical Group will review the VIN, and enter the order for the air bag(s) needed for that specific VIN on behalf of the BMW center
• The BMW center should not attempt to determine which air bag(s) are affected on a specific vehicle

Replace the appropriate air bags. Refer to repair instructions-

REP 72 12 004 “Removing and installing/replacing the air bag module for driver’s knee protection”

AND/OR

REP 72 12 006″ Removing and installing/replacing the air bag module for front passenger knee protection”

Parts Information

Notes: We are now using alphanumeric part numbers as seen below.

Please refer to the weekly Parts Matrix for the parts ordering procedure.

Prior to starting any work, check to see if the VIN has this campaign open. If so, enter a Recall IDS Ticket request.

• Use only one VIN per IDS Ticket
• Enter part number 00 00 0 000 000 per Parts Matrix DCS

BMW of North America’s Parts Technical Group will review the VIN, reference the specific air bag(s) for that VIN, and enter the order for the air bag(s) on behalf of the BMW center. Any required hardware will also be included in the order.

When ordered this way, you will receive ONLY the air bag(s) needed for the specific vehicle. Each vehicle may require different modules replaced so this is the only way of ordering.

Parts Technical Group will reply to all Ticket requests with the part number(s) and backorder information if applicable. The part(s) must be installed in the VIN listed in the PO ONLY.

Important! Retention of these Used Recall Parts

The parts replaced and submitted through this Recall claim entry procedure are the property of BMW.

Attention: Inflatable air bags are classified as dangerous goods by the Department of

Transportation (DOT) and require special preparation, packing and labeling for transport.

When returning Safety Devices to the Warranty Parts Return Center, your Center must follow all applicable DOT Rules and Regulations pertaining to the packaging and shipping of Dangerous Goods.

For assistance with preparing and shipping Dangerous Goods, please utilize the Labelmaster® Dangerous Goods Information System (SI B01 22 16).

SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Delivery Stop & Recall 19V-xxx: Driver and Passenger Knee Air Bag  (B65 11 19)

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective May 3, 2019) on certain Model Years 2018-2020 BMW vehicles that have been produced from January 25, 2018 through April 30, 2019.

Owners will be notified by First Class mail about the Recall and will be instructed to bring their vehicles in for a free repair when parts are available.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

We appreciate all your assistance with this Recall.

Safety Recall 19V-xyz Knee Air Bag
Model Year 2018-2020
BMW 2 Series, M2, 3 Series, 4 Series & M4
Last Update: 07/09/2019

Q1. Which BMW models in the US are potentially affected by this Safety Recall?

Approximately 11,764 BMW vehicles in the US, as noted below, are potentially affected.

Q2. What is the specific issue?

Due to an issue during supplier production, the driver and passenger knee air bags could become damaged during deployment.

Q3. What can happen as a result of this issue?

This could increase the risk of injury to the front driver and front passenger.

Q4. Why are other vehicles not included in this Safety Recall?

Other models did not have an issue with supplier production.

Q5. Can I continue to drive my vehicle?

Yes.  However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible.  If you are not the only driver of this vehicle, please advise all other drivers of this important information.

Q6. Can I determine if this issue exists in my vehicle?

No.  This can only be determined through proper inspection at an authorized BMW center.

Q7. How did BMW become aware of the issue?

BMW became aware of the issue through our quality control procedures.

Q8. How will I be informed of this Safety Recall?

You will receive a letter in July via First Class mail advising you of this Safety Recall and requesting that you schedule an appointment with an authorized BMW center to have this free Safety Recall performed.  You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.

To ensure BMW has the most recent contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give them access to factory initiated campaigns and other information specific to their BMW.

Q9. How will my vehicle be repaired?

The driver and passenger knee air bags will be replaced.

Q10. How long will the repair take?

This repair should take approximately one hour; however, additional time may be required depending upon your BMW center’s schedule.  The repair will be performed for free by your authorized BMW center.

Q11. Do I have to wait for my letter to have my vehicle serviced?

No.  Please contact an authorized BMW center to schedule an appointment to have this important free Safety Recall performed.  For the latest updates to this recall, please visit www.bmwusa.com/recall.

13 Affected Products

Vehicles

10 Associated Documents

Manufacturer Notices(to Dealers,etc)- Subject: BMW Delivery Stop & Recall 19V-xxx: Driver and Passenger Knee Air Bag

RCMN-19V352-3124.pdf 186.572KB

Recall Acknowledgement

RCAK-19V352-3346.pdf 244.829KB

Miscellaneous Document – Parts Information Bulletin

RMISC-19V352-7558.pdf 70.327KB

Recall 573 Report – AMENDMENT 1

RCLRPT-19V352-5749.PDF 216.131KB

Remedy Instructions and TSB

RCRIT-19V352-7017.pdf 205.967KB

Defect Notice 573 Report

RCLRPT-19V352-9638.PDF 216.122KB

Remedy Instructions and TSB

RCRIT-19V352-2950.pdf 291.141KB

Recall Quarterly Report #2, 2019-4

RCLQRT-19V352-7434.PDF 211.244KB

ISSUED Owner Notification Letter(Part 577)

RCONL-19V352-7267.pdf 2534.324KB

Recall Quarterly Report #1, 2019-3

RCLQRT-19V352-5033.PDF 211.139KB

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V352&docType=RCL

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