Recall 23V-797 Driver Airbag – 2014 BMW X3, X4 & X5

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November 24, 2023 NHTSA CAMPAIGN NUMBER: 23V797000

Driver’s Air Bag Inflator May Explode

An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

 

NHTSA Campaign Number: 23V797000

Manufacturer BMW of North America, LLC

Components AIR BAGS

Potential Number of Units Affected 486

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2014 X3 xDrive28i, X3 xDrive35i, X4 xDrive35i, X5 sDrive35i, and X5 xDrive35i vehicles. The driver’s air bag inflator may explode during deployment, due to a manufacturing defect.

 

Remedy

Dealers will replace the driver’s front air bag, free of charge. Owner notification letters are expected to be mailed January 16, 2024. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SIB 65 36 23 2023-12-08

RECALL 23V-797: DRIVER AIR BAG

This Service Information Bulletin (Revision 1) replaces SI B65 36 23 dated November 2023.

 

What’s New:

  • Cause, Correction, Procedure, Parts, Parts Retention and Return, Claim Information added
  • Attachments added

 

THIS REPAIR IS MOBILE FRIENDLY

 

MODEL

E-Series Model Description Production Date
F15 X5 Sports Activity Vehicle March 1, 2014 – March 5, 2014
F25 X3 Sports Activity Vehicle February 22, 2014 – March 7, 2014
F26 X4 Sports Activity Coupe March 3, 2014

 

AFFECTED VEHICLES

Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry.

Please make sure you check your dealer inventory as soon as possible.  As of November 29, 2023, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective November 28, 2023) on certain Model Year 2014 – 2015 BMW vehicles that were produced between February 22, 2014, and March 7, 2014.

The inflator for the driver air bag may not have been produced according to specifications by the supplier.  In extremely rare cases, the air bag inflator could rupture, which could result in injury or death to vehicle occupants.

The Recall Notice and Q&A have been attached for further information.

 

CAUSE

The inflator for the driver air bag may not have been produced according to specifications by the supplier.

 

CORRECTION

Replace the driver’s air bag module.

 

PROCEDURE

Please record exterior cosmetic condition of air bag cover and steering wheel on the Repair Order prior to any repair.

Follow ISTA Repair Instructions for removal/installation of air bag assembly:

REP 32 34 020 – Removing and installing/replacing air bag unit.

REP 32 34 030 – Removing and installing/replacing air bag unit (Sports steering wheel).

Before installing the replacement part, the new air bag module’s serial number (circled above) must be documented by the technician on the repair order so it can also be entered into the warranty claim’s comment section.

 

PARTS INFORMATION

These parts are non-returnable, only order for Remedy Status green vehicles in the workshop.

Please refer to EPC to determine the part number that applies to a specific vehicle (For a basic or sport steering wheel), enter the VIN/chassis number into either ETK or AIR, this will consider the specific equipment and/or options that are fitted to the vehicle.

Additionally, other materials and small parts that are not specified above, such as one-time use screws, nuts, and seals, which must be replaced or installed according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalogue, or other approved BMW resources, according to the respective vehicle type. Invoiced these items separately under the Recall Repair Code listed in this bulletin.

 

PARTS RETENTION AND RETURN

Refer to SI B01 26 22

 

Mobile Service – Off Site Repair

For centers that qualify, this Recall repair is eligible to be performed and submitted as a Mobile Service “OffSite” Repair which includes an additional labor allowance.

Qualifying BMW centers are those that currently own and operate a Mobile Assistance Program vehicle. Other centers that may qualify are those who have officially registered their interest in conducting mobile service work for the BMW Roadside Assistance Program.

If you have not already registered, please send an email with contact information to roadside.assistance@bmwna.com.

Additional information can be found in the Mobile Service program guide in CenterNet which is located under the Customer Relations menu.

 

 


Safety Recall
23V-797
Driver Air Bag
Model Year 2014-2015
BMW X3 SAV, X4 SAV, X5 SAV
Issue Date:  11/28/2023

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?

Model Year 2014-2015 BMW X3 SAV, X4 SAV, and X5 SAV models in the US are potentially affected.

Q2 What is the specific issue?

The inflator for the driver air bag may not have been produced according to specifications by the supplier.  In extremely rare cases, the air bag inflator could rupture, which could result in injury or death to vehicle occupants.

Q3. This sounds familiar.  Was there a similar Safety Recall on the PSDI-X inflator in the past?

Yes, in 2016 and 2017.

 

Q4. Is this new Safety Recall related to high absolute humidity like the other Takata recalls?

No.  This is a supplier production issue.

 

Q5. Why are other models / vehicles not included in this Safety Recall?

Other models have a driver air bag inflator that was produced to specifications by the supplier.

 

Q6. Can I continue to drive my vehicle?

Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q7. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.

 

Q8. How will I be informed of this Safety Recall?

Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.

To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at bmwusa.com/myBMW.  Registration is free and will give them access to other information specific for their BMW vehicle.  Alternatively,  owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.

 

Q9. How will my vehicle be remedied?

Potentially affected vehicles will have the driver air bag module replaced for free which should take about one hour.

 

Q10. Do I have to wait for BMW to contact me to have the remedy performed?

Yes.  BMW is in the process of implementing this Safety Recall campaign to ensure that the necessary parts are at BMW centers.  For the latest updates to this recall, please visit bmwusa.com/recall.

 

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Chronology :

On November 6, 2023, BMW became aware of a customer complaint that was submitted to NHTSA in which it was alleged that the driver air bag on a Model Year 2014 BMW X3 ruptured. BMW immediately initiated an engineering investigation, and proactively contacted the air bag supplier, and also NHTSA.

Although the analysis has been initiated, it is still in the preliminary stages, and will continue. Preliminary information suggests that there may have been an anomaly during a specific period of time involving inflator production at the supplier. As of the filing date of this Part 573 report, the vehicle has not been able to be inspected.

On November 16, 2023, BMW decided to conduct a voluntary safety recall for vehicles containing inflators from the production lot in which the field vehicle was equipped.

BMW and TK Global will continue to analyze available information, and attempt to perform a vehicle inspection.

 


3 Affected Products

Vehicles

MAKE MODEL YEAR
BMW X3 2014
BMW X4 2014
BMW X5 2014

 


6 Associated Documents

Recall Acknowledgement

RCAK-23V797-6909.pdf 645.156KB

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Defect Notice 573 Report

RCLRPT-23V797-5478.PDF 215.773KB

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Recall 573 Report – 12/4/23

RCLRPT-23V797-2081.PDF 215.779KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V797-6659.pdf 310.861KB

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Recall 573 Report – 12/4/23

RCLRPT-23V797-4939.PDF 215.779KB

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Remedy Instructions and TSB

RCRIT-23V797-7034.pdf 834.527KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V797&docType=RCL

 


 

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Last update on 2024-02-15 / Affiliate links / Images from Amazon Product Advertising API

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