recall 23V-770 Steering Gear – 2024 BMW X3 / X4 / 2 Series / 3 Series

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November 16, 2023 NHTSA CAMPAIGN NUMBER: 23V770000

Steering Gear Improperly Tightened

A loose steering gear can cause a loss of vehicle control, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V770000

Manufacturer BMW of North America, LLC

Components STEERING

Potential Number of Units Affected 201

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2024 2 Series Coupe (230i), 330i, X3 sDrive30i, X3 xDrive30i, X3 M40i, and X4 xDrive30i, X4 M40i vehicles. The steering gear may not have been tightened properly, which can allow it to loosen.

 

Remedy

Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed January 8, 2024. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SIB 32 04 23
2023-11-10

RECALL 23V-XXX: STEERING GEAR

MODEL

E-Series Model Description Production Date
G01 X3 Sports Activity Vehicle August 17, 2023 – September 27, 2023
G02 X4 Sports Activity Coupe August 17, 2023 – September 27, 2023
G20 3 Series Sedan September 20, 2023 – October 17, 2023
G42 2 Series Coupe October 5, 2023

 

AFFECTED VEHICLES

Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry.

Please make sure you check your dealer inventory as soon as possible.  As of November 11, 2023, you can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective November 10, 2023) on certain Model Year 2024 BMW vehicles that were produced between August 17, 2023, and October 17, 2023.

The steering gear may not have been produced according to specifications by the supplier, potentially resulting in improperly installed screws.

The Recall Notice and Q&A have been attached for further information.

The bulletin will be updated when additional information becomes available.

 


Attachment to B32 04 23
November 2023

Safety Recall
23V-xyz
Steering Gear
Model Year 2024
BMW X3 / X4 / 2 Series / 3 Series
Issue Date:  11/10/2023

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?

Certain Model Year 2024 BMW 2 Series, 3 Series, X3, and X4 models in the US are potentially affected.

 

Q2. What is the specific issue?

The steering gear may not have been produced according to specifications by the supplier, potentially resulting in improperly installed screws.

 

Q3. Why are other models / vehicles not included in this Safety Recall?

Other models have a steering gear that was produced to specifications by the supplier.

 

Q4. Can I continue to drive my vehicle?

Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.

 

Q6. How will I be informed of this Safety Recall?

Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.

To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at bmwusa.com/myBMW.  Registration is free and will give them access to other information specific for their BMW vehicle.  Alternatively,  owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.

 

Q7. How will my vehicle be remedied?

Potentially affected vehicles will have the steering gear replaced.

 

Q8. Do I have to wait for BMW to contact me to have the remedy performed?

Yes.  We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available.  For the latest updates to this recall, please visit bmwusa.com/recall.

 


Chronology :

On October 17, 2023, during a road test of a Model Year 2024 BMW 330i Sedan at a vehicle assembly plant, unusual noise was noticed. It was initially suggested that the noise might be emanating from the area of the steering gear. An engineering review was initiated.

An examination of the vehicle indicated that the bolts connecting the servo unit to the housing rack of the steering gear were not seated properly. The steering gear supplier was contacted, and a containment action was implemented. A stop ship was issued at the vehicle assembly plant.

A review of supplier production and process records identified a change in the process joining the servo unit to the housing rack. Further reviews indicated that this change could lead to an improper connection between the servo unit and the housing rack, whereby suspect steering gears may not have been produced to specifications.

The engineering review suggested that, over time, if bolts became loose, this could affect functionality of the steering gear, and therefore potentially affect vehicle handling and control.

Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles.

On November 9, 2023, BMW decided to conduct a voluntary safety recall.

BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
BMW 230I 2024
BMW 330I 2024
BMW X3 2024
BMW X4 2024

 


3 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-23V770-9860.pdf 303.312KB

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Defect Notice 573 Report

RCLRPT-23V770-4955.PDF 217.24KB

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Recall Acknowledgement

RCAK-23V770-3641.pdf 645.361KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V770&docType=RCL

 


 

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Last update on 2024-02-21 / Affiliate links / Images from Amazon Product Advertising API

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