Safety Recall 23V-700 Steering Wheel (Hands-On-Off System) – 2023-2024 BMW 5 Series / i5 / 7 Series / i7

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October 18, 2023 NHTSA CAMPAIGN NUMBER: 23V700000

Inoperative Hands-On Detection System

An inoperative hands-on detection system may fail to detect when the driver’s hands are not on the steering wheel and therefore not engage the emergency stopping assistant system, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V700

Manufacturer BMW of North America, LLC

Components STEERING, ELECTRICAL SYSTEM

Potential Number of Units Affected 9,211

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2023-2024 740i, 740i xDrive, 760i xDrive, i7 eDrive50, i7 xDrive60, i7 M70, 2024 750e xDrive, 530i, 530i xDrive, i5 eDrive40, and i5 M60 vehicles. The ground connection to the steering wheel may not have been attached correctly, resulting in an inoperative hands-on detection system.

 

Remedy

Dealers will inspect and reattach the ground connection as necessary, free of charge. Owner notification letters are expected to be mailed December 8, 2023. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SIB 32 03 23
2023-10-25

RECALL 23V-700: STEERING WHEEL GROUND CONNECTIONS

This Service Information Bulletin (Revision 2) replaces SI B32 03 23 dated October 2023.

 

What’s New (Specific text highlighted):

  • Recall # added to SIB title
  • Procedure updated
  • Parts Information
  • Claim Information updated

 

THIS REPAIR IS MOBILE FRIENDLY

 

MODEL

E-Series Model Description Production Date
G60 5 Series Sedan, i5 Sedan June 23, 2023 – September 7, 2023
G70 7 Series Sedan, i7 Sedan July 4, 2022 – September 7, 2023

 

AFFECTED VEHICLES

Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry.

Please make sure you check your dealer inventory as soon as possible.  You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective October 12, 2023) on certain Model Year 2023 2024 BMW vehicles that were produced between July 4, 2022, and September 7, 2023.

A ground wire might not be properly fastened in the steering wheel. This can cause a loose connection which indicates hands are ON the steering wheel even when being driven with hands-off.

 

CORRECTION

Remove the steering wheel airbag. Check the ground wire at the steering wheel horn pad bracket for correct tightness and lack of movement.

 

PROCEDURE

Important Warning for Working on the High-Voltage (HV) systems on BMW Group vehicles:

Only properly trained personnel, who passed all applicable HV Technical Training Courses, should perform repairs which require disconnecting, or removal of High Voltage battery components on any Hybrid or Electric Vehicle. Work performed on High Voltage systems by unqualified persons may result in severe injury or damage to the vehicle. Additional safety information is found in Repair Instruction 61 00… “Observe safety instructions when handling electric vehicles”.

 

Additional Information:

Scheduled Maintenance, or Quality Certification 1 (Pre-Delivery Inspection) on Electric or Hybrid vehicles does not require HV technical training.

Prior to disconnecting, or the removal of any HV component, the HV system needs to be disabled and secured (by means of the HV Disconnect Switch) by a properly trained technician, who has a minimum HV Qualification level after completing the Technical Training Course ST1824 (Alternative Drive Part 1). Once the vehicle’s HV system is disabled (the “Blitz” – lightning bolt icon displayed in instrument cluster, see below), a technician without HV Certification may remove a HV component (e.g., EH Heater, EKK Compressor, EME Control Unit, et.), except for the High Voltage Battery.

High Voltage Battery removal and rework can be performed ONLY by a HV Specialist Technician (certified by the Technical Training Course ST1825 – Alternative Drive Part 2), AND with a HV Battery Certification level corresponding to a specific Electric or Hybrid vehicle (e.g., to repair GEN4 battery of G05 PHEV, certification from Technical Training Course “ST2006 – SP44 HV Battery” is required).

 

  1. BEV models only: Deactivate the high voltage system following the repair instructions listed in ISTA/AIR 61 25 900.

 

  1. Remove the steering wheel airbag following the repair instructions listed in ISTA/AIR 32 34 030 and check the ground screw.

 

  1. Using a magnifying glass, visually inspect the ground screw to determine if the screw is fully seated against the horn plate bracket.

 

Note: If the chrome coating on the trim is cracked but the actual trim material is not cracked through, the trim does NOT need to be replaced. If the trim material IS cracked, it will need to be replaced following the instructions listed in ISTA/AIR (32 33 007 or 32 33 021).

 

Is the ground screw in contact with the horn plate bracket? YES, or NO?

YES = Continue to Step 6.

NO = Continue to Step 4.

 

  1. If the ground screw is NOT in contact with horn plate bracket, the screw must be removed, and the threads on the screw and in the steering wheel must be inspected for any burr formation.

 

Note: If there is ANY burr formation on the screw itself and/or in the steering wheel, the steering wheel will need to be replaced along with the screw.

 

  1. If there is NO burr formation on the screw and/or steering wheel, the screw can then be reinstalled with two (1 mm) washers under the screw head and tightened to (2.5 Nm +- 0.5 Nm).

 

  1. If the ground screw is in full contact with the horn plate bracket, check the torque of the screw using a torque wrench (2.5 Nm +- 0.5 Nm). Continue to Step 7 once completed.

 

  1. Check the tightness of the connection as explained below.

A. Press the horn cover from the inside out (upper arrows) to observe any possible movement of the hornplate bracket and screw.

B. To help determine that there is no relative movement, use a 0.1 mm feeler gauge between the bottom of the screw head and horn pad bracket (lower arrow).

Note: The feeler gauge should not fit in between the screw head and feeler gauge IF the screw is fully seated and torqued properly.

Be careful when inserting the screw, because the cable lug is sensitive to force and tensile loads due to it geometry.

 

PARTS INFORMATION

Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK or AIR which considers specific equipment and/or options.

Please refer to the Parts Matrix for the most up to date ordering information.

For WP # 2 and #4, only use and invoice the part number below.

Part Number Description Quantity
07 11 9 904 207 Washer 2 (if needed)
Or
07 11 9 904 208 Washer 2 (if needed)

 

Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time use screws, nuts, and seals, which must be replaced or installed (according to the ISTA repair instructions/ETK/AIR), are to be selected from the Electronic Parts Catalog, and/or other approved BMW resources, according to the respective vehicle type. Invoiced these items separately under the Repair Code listed in this bulletin.

 


Safety Recall
23V-xyz
Steering Wheel
(Hands-On-Off System)
Model Year 2023 – 2024
BMW 5 Series / i5 / 7 Series / i7
Issue Date:  10/12/2023

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? Certain Model Year 2023 – 2024 BMW 5 Series, i5, 7 Series, and i7 models in the US are potentially affected.

 

Q2. What is the specific issue?

The steering wheel Hands-On-Off (HOO) detection system may not have been produced according to specifications by the supplier.  If the driver’s hand’s location was not properly detected, then certain advanced driver assistance system functions may not perform as intended.

 

Q3. Why are other models / vehicles not included in this Safety Recall?

Other models have an HOO system that was produced to specifications by the supplier.

 

Q4. Can I continue to drive my vehicle?

Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.

 

Q6. How will I be informed of this Safety Recall?

Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.

To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at bmwusa.com/myBMW.  Registration is free and will give them access to other information specific for their BMW vehicle.  Alternatively,  owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.

 

Q7. How will my vehicle be remedied?

Potentially affected vehicles will have the system replaced for free which should take about one hour.

 

Q8. Do I have to wait for BMW to contact me to have the remedy performed?

Yes.  We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available.  For the latest updates to this recall, please visit bmwusa.com/recall.

 


Chronology :

On August 24, 2023, during a vehicle test drive to assess long-term quality, it was noticed that the hands-on detection system appeared to continuously, and erroneously, recognize the presence of the driver’s hands on the steering wheel. An engineering review was initiated.

Between the end of August and early October, reviews of technical information were conducted by both the supplier and BMW. Additional test drives were also conducted involving other development vehicles equipped with various configurations of steering wheels to examine possible effects on system functionality. The supplier also conducted reviews of their production and process information. The supplier was able to identify that, due to a misadjusted drilling process, the bore hole for the fastening of the ground connection to the steering wheel may not have been produced to specifications. As a result, this could cause a loose connection between the ground cable and the steering wheel.

Analyses indicated that if such a condition were to exist, the capacitance measurement could provide an erroneous reading. This could affect the functionality of the system which, in turn, could also affect the functionality of the Emergency Stopping Assistant (ESA) system.

Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles.

On October 11, 2023, BMW decided to conduct a voluntary safety recall.

BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
BMW 530I 2024
BMW 740I 2023-2024
BMW 750E 2024
BMW 760I 2023-2024
BMW I5 2024
BMW I5 M60 2024
BMW I7 2023-2024
BMW I7 M70 2023-2024

 


5 Associated Documents

Manufacturer Notices(to Dealers,etc) – Broadcast Message re BMW Recall 23V-XXX: Steering Wheel Ground Connection

RCMN-23V700-3200.pdf 327.667KB

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Defect Notice 573 Report

RCLRPT-23V700-2183.PDF 217.946KB

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Remedy Instructions and TSB

RCRIT-23V700-2776.pdf 1492.15KB

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Recall Acknowledgement

RCAK-23V700-3037.pdf 645.569KB

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Remedy Instructions and TSB

RCRIT-23V700-6225.pdf 940.113KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V700&docType=RCL

 


 

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  • [J2534 Reprogramming Tool] The included SmartBox 3.0 supports J2534/CAN-FD/DoIP & DC9-36V (for 24V HD vehicles) protocols allowing LAUNCH PRO5 to cover more car types than ever. It also serves as a J2534-PassThru interface for manufacturer-specific ECU programming of more brands such as Toyota, Honda, Volvo, V-W, G.M, etc. provided that you’ve got OE-authorized programming software. NOTE: Message us anytime to get the J2534 programming detailed steps for your easy work.
  • [10+ High-End Functions] PRO5 scan tool merges 10+ high-end functions into one inspiring solution to greatly improve your workbench efficiency: 1) ECU coding: replace/match/re-learn/re-code new modules; 2) Online coding refreshes hidden functions/customizes OE settings; 3) VAG guided functions simplify complex VAG diagnostics; 4) active test/personalization/ADAS calibration/BM.W modification and more, constantly growing. This diagnostic scanner can save you loads of repair effort.
  • [Topology & More for 200% Efficiency] This LAUNCH scanner added Topology Module Mapping, offering at-a-glance view of the module communication structure that is color-coded, and direct access to all system diagnostics marked with fault codes. One-station solution: all systems scan & all DTCs clearing, graphic live data (can be saved/replayed/screenshot), auto-generated test report, step-by-step guidance, DTC analysis, relevant cases, repair material & tips … all for your 200% efficient use.
  • [99% Car Coverage] LAUNCH scanner PRO5 works across 99% major cars on market (160+ brands, -2023). It can fully access FCA SGW-equipped vehicles via verified AutoAuth (compatible with 2017+ Chrysler/Dodge/Jeep/AlfaRomeo/Fiat …), and support Renault diagnostics with RGW-unloc.king device & software (need separate purchase) to perform active tests/programming/coding/anti-theft/initialization, etc. (message us for guidance). With optional software & adaptors, you can even diagnose DC9-36V trucks.
Bestseller No. 9
Bidirectional Scan Tool VDIAGTOOL VD70: 2024 Newest Automotive Diagnostic Scanner with 3 Years Updates, ECU Coding, 36+ Resets, OE Full System Scan, CAN FD & DoIP, Key Programming, Crankshaft Relearn
  • 【2024 NEWEST IN-DEPTH AUTO DIAGNOSTIC SCANNER】VDIAGTOOL VD70 diagnostic tool comes with all the capabilities that automotive technicians need for daily repair at an affordable price. You will enjoy its functions that only professional obd2 scanner diagnostic tools have, such as ✅OE All Systems Diagnostics, ✅36+ Hot Services, ✅Bi-Directional Control, ✅ECU Coding, ✅Key Programming, etc. This professional-grade tool covers ✅3-Year F-ree Update, ✅8-In-One Data Graph, ✅CAN FD&DoIP Protocol(Upgraded).
  • 【FULL BI-DIRECTIONAL CONTROLS/4000+ ACTIVE TESTS】VD70 bidirectional scan tool performs powerful Bi-directional Control, making it the most cost-effective tool by eliminating the need for multiple scanners. This feature allows commanding cars’ modules & receiving info from the ECU to perform active tests on individual components, including EVAP/ABS Motor Pump/Windows/Sunroof,etc, to locate fault causes & resolve issues. ⚠️Please check compatibility via vdiagtool2 @ outlook . c o m before purchase.
  • 【36+ SPECIAL FUNCTIONS & ADVANCED ECU CODING】VD70 car scanner diagnostic tool covers 36+ comprehensive Services & Adaptation, Calibration, Initialization, Relearn, Match, including Oil Reset, EPB, SAS, BMS, Throttle, Injector Coding, ABS Bleed, Key Programming, TPMS, ABS Initialization, SWS Calibration, Idle Relearn, etc. VD70 scan tool does ECU coding capability (for VW/Audi/SKODA ONLY) to flash hidden features, disable annoying features & match replaced components. NOTE: NO ecu programming.
  • 【KEY PROGRAMMING ABILITY BEAT OTHERS】 Compared to other scan tools at the same price that can only provide entry-level key programmer capabilities, VD70 performs superior, supporting a wider range of car models. It is a reliable key programmer tool offering functions like reading P*I*N c*ode, adding new keys(Fob/Remote/Smart), remote learning, etc. ⚠️The available key functions vary by model/car make, please check compatibility via vdiagtool2 @ outlook . c o m before purchase.
  • 【OE All SYSTEMS DIAGNOSTICS & 8-IN-ONE DATA GRAPH】The VD70 auto diagnostic scanner, effectively covers all available vehicle systems like Engine, Trans, ABS, Airbag, Brake, Body, Chassis, etc to✅Read/Clear codes, ✅Provide ECU Info, ✅View Live Data Stream & 8-In-One graph, ✅Export Data as CSV, ✅Record & Playback Data, ✅View Freeze-frame, ✅Perform Active Tests & Services, bringing in-depth lever diagnostic & getting accurate diagnostic report to help you pinpoint the fault quickly.
Bestseller No. 10
Thinkdiag OBD2 Scanner Bluetooth, All System Bidirectional scan Tool OE Level Diagnostic Tool with ECU Coding,15+ Service Functions, FCA AutoAuth, All Software 1 Year Free fits for iPhone & Android
  • 【Tips:】 Recommend to contact us via Amazon mesasge to get quick response if you have any issues. Once the device can't be registered please contact us with device SN to get new activation code. When you met the device charge extra fee, please clean the cookies in setting and sign out app, then re-log in all the software will be available for free. Thinkdiag comes with 15 Reset functions one year free. Please connect with WIFI to download thinkdiag Software to save mobile data.
  • 【15+ Maintenance Functions】Thinkcar Thinkdiag Scanner has 15 reset functions menu and more maintenance function under the exact car menu: Oil Reset, ABS Bleeding, Injector coding, SAS Reset, TPMS Reset, BMS Reset, Reset Gearbox, AFS Reset, SUNROOF, Break Reset, Suspension Rest, Elec. Throttle Relearn, SEAT Calibration. Thinkdiag is a professional diagnostic tool for mechanics. ECU coding is not suitable for every car models, please check with us.
  • 【All Vehicle Systems Bluetooth OBD2 Scanner】 Thinkdiag OBD2 Scanner supports all Systems diagnostic function, it can read/clear fault codes, read live data, read control module information, actuation tests and maintenance functions for ECM, BCM, SRS, TCM, BMS, TPMS, SAS, A/C system etc... It works with most car models after 1996, cover more than 120+ car brands, All software with 1 year free update, much valuable than other scanners in the market.
  • 【Bi-Directional Test + ECU Coding】 Thinkdiag car code reader actuates solenoids and actuators for active testing, send commands to systems/components to test their working status, without using the vehicle controls which saves much time to identify malfunction causes. ECU CODING allows you to match the replaced components with ECU, flash hidden functions for BMW, for GM, for Benz etc. No matter you are private owner or professional technician, Thinkdiag is a powerful and handy scanner in your repair tool list.
  • 【Intelligent Diagnostic Tool with Auto-VIN】Thinkdiag Bluetooth OBD2 scanner makes your smart phone device become a professional vehicle diagnostic tool, it compatible with Android and iOS system. Auto-VIN function supports the Thinkdiag identifies the most car models automatically. Full system Vehicle health report will be automatically created after diagnosis, report can be shared. Live Data Stream combined Graphing+Data Record better for monitoring vehicle performance and analyze the abnormal parameter.

Last update on 2024-06-21 / Affiliate links / Images from Amazon Product Advertising API

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