Safety Recall 23V-700 Steering Wheel (Hands-On-Off System) – 2023-2024 BMW 5 Series / i5 / 7 Series / i7

October 18, 2023 NHTSA CAMPAIGN NUMBER: 23V700000

Inoperative Hands-On Detection System

An inoperative hands-on detection system may fail to detect when the driver’s hands are not on the steering wheel and therefore not engage the emergency stopping assistant system, increasing the risk of a crash.


NHTSA Campaign Number: 23V700

Manufacturer BMW of North America, LLC


Potential Number of Units Affected 9,211



BMW of North America, LLC (BMW) is recalling certain 2023-2024 740i, 740i xDrive, 760i xDrive, i7 eDrive50, i7 xDrive60, i7 M70, 2024 750e xDrive, 530i, 530i xDrive, i5 eDrive40, and i5 M60 vehicles. The ground connection to the steering wheel may not have been attached correctly, resulting in an inoperative hands-on detection system.



Dealers will inspect and reattach the ground connection as necessary, free of charge. Owner notification letters are expected to be mailed December 8, 2023. Owners may contact BMW customer service at 1-800-525-7417.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Check if your BMW has a Recall


SIB 32 03 23


This Service Information Bulletin (Revision 2) replaces SI B32 03 23 dated October 2023.


What’s New (Specific text highlighted):

  • Recall # added to SIB title
  • Procedure updated
  • Parts Information
  • Claim Information updated





E-Series Model Description Production Date
G60 5 Series Sedan, i5 Sedan June 23, 2023 – September 7, 2023
G70 7 Series Sedan, i7 Sedan July 4, 2022 – September 7, 2023



Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry.

Please make sure you check your dealer inventory as soon as possible.  You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.



BMW AG is conducting a Voluntary Safety Recall (effective October 12, 2023) on certain Model Year 2023 2024 BMW vehicles that were produced between July 4, 2022, and September 7, 2023.

A ground wire might not be properly fastened in the steering wheel. This can cause a loose connection which indicates hands are ON the steering wheel even when being driven with hands-off.



Remove the steering wheel airbag. Check the ground wire at the steering wheel horn pad bracket for correct tightness and lack of movement.



Important Warning for Working on the High-Voltage (HV) systems on BMW Group vehicles:

Only properly trained personnel, who passed all applicable HV Technical Training Courses, should perform repairs which require disconnecting, or removal of High Voltage battery components on any Hybrid or Electric Vehicle. Work performed on High Voltage systems by unqualified persons may result in severe injury or damage to the vehicle. Additional safety information is found in Repair Instruction 61 00… “Observe safety instructions when handling electric vehicles”.


Additional Information:

Scheduled Maintenance, or Quality Certification 1 (Pre-Delivery Inspection) on Electric or Hybrid vehicles does not require HV technical training.

Prior to disconnecting, or the removal of any HV component, the HV system needs to be disabled and secured (by means of the HV Disconnect Switch) by a properly trained technician, who has a minimum HV Qualification level after completing the Technical Training Course ST1824 (Alternative Drive Part 1). Once the vehicle’s HV system is disabled (the “Blitz” – lightning bolt icon displayed in instrument cluster, see below), a technician without HV Certification may remove a HV component (e.g., EH Heater, EKK Compressor, EME Control Unit, et.), except for the High Voltage Battery.

High Voltage Battery removal and rework can be performed ONLY by a HV Specialist Technician (certified by the Technical Training Course ST1825 – Alternative Drive Part 2), AND with a HV Battery Certification level corresponding to a specific Electric or Hybrid vehicle (e.g., to repair GEN4 battery of G05 PHEV, certification from Technical Training Course “ST2006 – SP44 HV Battery” is required).


  1. BEV models only: Deactivate the high voltage system following the repair instructions listed in ISTA/AIR 61 25 900.


  1. Remove the steering wheel airbag following the repair instructions listed in ISTA/AIR 32 34 030 and check the ground screw.


  1. Using a magnifying glass, visually inspect the ground screw to determine if the screw is fully seated against the horn plate bracket.


Note: If the chrome coating on the trim is cracked but the actual trim material is not cracked through, the trim does NOT need to be replaced. If the trim material IS cracked, it will need to be replaced following the instructions listed in ISTA/AIR (32 33 007 or 32 33 021).


Is the ground screw in contact with the horn plate bracket? YES, or NO?

YES = Continue to Step 6.

NO = Continue to Step 4.


  1. If the ground screw is NOT in contact with horn plate bracket, the screw must be removed, and the threads on the screw and in the steering wheel must be inspected for any burr formation.


Note: If there is ANY burr formation on the screw itself and/or in the steering wheel, the steering wheel will need to be replaced along with the screw.


  1. If there is NO burr formation on the screw and/or steering wheel, the screw can then be reinstalled with two (1 mm) washers under the screw head and tightened to (2.5 Nm +- 0.5 Nm).


  1. If the ground screw is in full contact with the horn plate bracket, check the torque of the screw using a torque wrench (2.5 Nm +- 0.5 Nm). Continue to Step 7 once completed.


  1. Check the tightness of the connection as explained below.

A. Press the horn cover from the inside out (upper arrows) to observe any possible movement of the hornplate bracket and screw.

B. To help determine that there is no relative movement, use a 0.1 mm feeler gauge between the bottom of the screw head and horn pad bracket (lower arrow).

Note: The feeler gauge should not fit in between the screw head and feeler gauge IF the screw is fully seated and torqued properly.

Be careful when inserting the screw, because the cable lug is sensitive to force and tensile loads due to it geometry.



Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK or AIR which considers specific equipment and/or options.

Please refer to the Parts Matrix for the most up to date ordering information.

For WP # 2 and #4, only use and invoice the part number below.

Part Number Description Quantity
07 11 9 904 207 Washer 2 (if needed)
07 11 9 904 208 Washer 2 (if needed)


Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time use screws, nuts, and seals, which must be replaced or installed (according to the ISTA repair instructions/ETK/AIR), are to be selected from the Electronic Parts Catalog, and/or other approved BMW resources, according to the respective vehicle type. Invoiced these items separately under the Repair Code listed in this bulletin.


Safety Recall
Steering Wheel
(Hands-On-Off System)
Model Year 2023 – 2024
BMW 5 Series / i5 / 7 Series / i7
Issue Date:  10/12/2023


Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? Certain Model Year 2023 – 2024 BMW 5 Series, i5, 7 Series, and i7 models in the US are potentially affected.


Q2. What is the specific issue?

The steering wheel Hands-On-Off (HOO) detection system may not have been produced according to specifications by the supplier.  If the driver’s hand’s location was not properly detected, then certain advanced driver assistance system functions may not perform as intended.


Q3. Why are other models / vehicles not included in this Safety Recall?

Other models have an HOO system that was produced to specifications by the supplier.


Q4. Can I continue to drive my vehicle?

Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit If you are not the only driver of this vehicle, please advise all other drivers of this important information.


Q5. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.


Q6. How will I be informed of this Safety Recall?

Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at

To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at  Registration is free and will give them access to other information specific for their BMW vehicle.  Alternatively,  owners can visit and click on “Manage recall notices and contact information”.


Q7. How will my vehicle be remedied?

Potentially affected vehicles will have the system replaced for free which should take about one hour.


Q8. Do I have to wait for BMW to contact me to have the remedy performed?

Yes.  We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available.  For the latest updates to this recall, please visit


Chronology :

On August 24, 2023, during a vehicle test drive to assess long-term quality, it was noticed that the hands-on detection system appeared to continuously, and erroneously, recognize the presence of the driver’s hands on the steering wheel. An engineering review was initiated.

Between the end of August and early October, reviews of technical information were conducted by both the supplier and BMW. Additional test drives were also conducted involving other development vehicles equipped with various configurations of steering wheels to examine possible effects on system functionality. The supplier also conducted reviews of their production and process information. The supplier was able to identify that, due to a misadjusted drilling process, the bore hole for the fastening of the ground connection to the steering wheel may not have been produced to specifications. As a result, this could cause a loose connection between the ground cable and the steering wheel.

Analyses indicated that if such a condition were to exist, the capacitance measurement could provide an erroneous reading. This could affect the functionality of the system which, in turn, could also affect the functionality of the Emergency Stopping Assistant (ESA) system.

Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles.

On October 11, 2023, BMW decided to conduct a voluntary safety recall.

BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.


12 Affected Products


BMW 530I 2024
BMW 740I 2023-2024
BMW 750E 2024
BMW 760I 2023-2024
BMW I5 2024
BMW I5 M60 2024
BMW I7 2023-2024
BMW I7 M70 2023-2024


5 Associated Documents

Manufacturer Notices(to Dealers,etc) – Broadcast Message re BMW Recall 23V-XXX: Steering Wheel Ground Connection

RCMN-23V700-3200.pdf 327.667KB



Defect Notice 573 Report

RCLRPT-23V700-2183.PDF 217.946KB



Remedy Instructions and TSB

RCRIT-23V700-2776.pdf 1492.15KB



Recall Acknowledgement

RCAK-23V700-3037.pdf 645.569KB



Remedy Instructions and TSB

RCRIT-23V700-6225.pdf 940.113KB



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  • 【Heavy Duty Truck Diagnosis】:HD OBD Truck diagnostic scanner can quickly read engine fault codes (stored fault codes, intermittent fault codes, permanent fault codes, recorded fault codes) and erase the codes. It can also retrieve vehicle information and data stream. Suitable for 9-pin interface Cummins, Caterpillar, Detroit, Paccard etc diesel engines.
  • 【Vehicle Coverage】:This OBD2 Scanner is suitable for most of the vehicles updated after 1996 that comply with OBDII standard (OBDII protocol: J1850(PWM,VPW),ISO_9141-2,ISO_14230-4(KWP,KWP-5BPS),ISO_15765-4(CAN,CAN-B, CAN-C,CAN-D)) compatible vehicles, passenger cars or light trucks are compatible. As well as J1939 compliant light and heavy duty trucks, tool trucks, etc.
  • 【Exquisite Design】: Humzor car obd scanner adopts ergonomic design and large size screen, making it more convenient to operate. It also supports one-click I/M status, and the one-click help page allows you to understand detailed descriptions of functions, even if you have no professional automotive knowledge. The OBD2 code reader obtains power directly from the vehicle, and 3 fault indicators display the status, making it more intuitive to understand the vehicle status.
  • 【Instructions】: If you encounter any problems when using the NC601 professional scanning tool, you can directly send it to us for technical support. We provide worry free return service. If you are not satisfied with the product, you can contact us directly, and we will provide you with efficient after-sales service
Bestseller No. 10
EasyAutoFix EAF1 OBD2 Car Scanner - Professional Automotive Diagnostic Tool Code Reader for Engine Light OBDII Scanner for Car Live Data Engine Code Reader Scan Tool Automotive Tools for Mechanics
  • ✅ Read, clear, and store fault codes: Quickly and easily clear check engine light codes, including generic, manufacturer-specific, and pending codes
  • ✅ Live data display: View live data streams in digits and graphs, allowing you to compare readings and identify potential issues
  • ✅ No battery or app needed: Simply connect to the OBD2 Port
  • ✅ O2 monitor test: Identify failures of the oxygen sensor and vehicle emissions-related errors with ease
  • ✅ Works on most 1996 and newer domestic and import vehicles (gasoline and diesel engines)

Last update on 2023-11-22 / Affiliate links / Images from Amazon Product Advertising API

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