Safety Recall 23V-700 Steering Wheel (Hands-On-Off System) – 2023-2024 BMW 5 Series / i5 / 7 Series / i7

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October 18, 2023 NHTSA CAMPAIGN NUMBER: 23V700000

Inoperative Hands-On Detection System

An inoperative hands-on detection system may fail to detect when the driver’s hands are not on the steering wheel and therefore not engage the emergency stopping assistant system, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V700

Manufacturer BMW of North America, LLC

Components STEERING, ELECTRICAL SYSTEM

Potential Number of Units Affected 9,211

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2023-2024 740i, 740i xDrive, 760i xDrive, i7 eDrive50, i7 xDrive60, i7 M70, 2024 750e xDrive, 530i, 530i xDrive, i5 eDrive40, and i5 M60 vehicles. The ground connection to the steering wheel may not have been attached correctly, resulting in an inoperative hands-on detection system.

 

Remedy

Dealers will inspect and reattach the ground connection as necessary, free of charge. Owner notification letters are expected to be mailed December 8, 2023. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SIB 32 03 23
2023-10-25

RECALL 23V-700: STEERING WHEEL GROUND CONNECTIONS

This Service Information Bulletin (Revision 2) replaces SI B32 03 23 dated October 2023.

 

What’s New (Specific text highlighted):

  • Recall # added to SIB title
  • Procedure updated
  • Parts Information
  • Claim Information updated

 

THIS REPAIR IS MOBILE FRIENDLY

 

MODEL

E-Series Model Description Production Date
G60 5 Series Sedan, i5 Sedan June 23, 2023 – September 7, 2023
G70 7 Series Sedan, i7 Sedan July 4, 2022 – September 7, 2023

 

AFFECTED VEHICLES

Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry.

Please make sure you check your dealer inventory as soon as possible.  You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective October 12, 2023) on certain Model Year 2023 2024 BMW vehicles that were produced between July 4, 2022, and September 7, 2023.

A ground wire might not be properly fastened in the steering wheel. This can cause a loose connection which indicates hands are ON the steering wheel even when being driven with hands-off.

 

CORRECTION

Remove the steering wheel airbag. Check the ground wire at the steering wheel horn pad bracket for correct tightness and lack of movement.

 

PROCEDURE

Important Warning for Working on the High-Voltage (HV) systems on BMW Group vehicles:

Only properly trained personnel, who passed all applicable HV Technical Training Courses, should perform repairs which require disconnecting, or removal of High Voltage battery components on any Hybrid or Electric Vehicle. Work performed on High Voltage systems by unqualified persons may result in severe injury or damage to the vehicle. Additional safety information is found in Repair Instruction 61 00… “Observe safety instructions when handling electric vehicles”.

 

Additional Information:

Scheduled Maintenance, or Quality Certification 1 (Pre-Delivery Inspection) on Electric or Hybrid vehicles does not require HV technical training.

Prior to disconnecting, or the removal of any HV component, the HV system needs to be disabled and secured (by means of the HV Disconnect Switch) by a properly trained technician, who has a minimum HV Qualification level after completing the Technical Training Course ST1824 (Alternative Drive Part 1). Once the vehicle’s HV system is disabled (the “Blitz” – lightning bolt icon displayed in instrument cluster, see below), a technician without HV Certification may remove a HV component (e.g., EH Heater, EKK Compressor, EME Control Unit, et.), except for the High Voltage Battery.

High Voltage Battery removal and rework can be performed ONLY by a HV Specialist Technician (certified by the Technical Training Course ST1825 – Alternative Drive Part 2), AND with a HV Battery Certification level corresponding to a specific Electric or Hybrid vehicle (e.g., to repair GEN4 battery of G05 PHEV, certification from Technical Training Course “ST2006 – SP44 HV Battery” is required).

 

  1. BEV models only: Deactivate the high voltage system following the repair instructions listed in ISTA/AIR 61 25 900.

 

  1. Remove the steering wheel airbag following the repair instructions listed in ISTA/AIR 32 34 030 and check the ground screw.

 

  1. Using a magnifying glass, visually inspect the ground screw to determine if the screw is fully seated against the horn plate bracket.

 

Note: If the chrome coating on the trim is cracked but the actual trim material is not cracked through, the trim does NOT need to be replaced. If the trim material IS cracked, it will need to be replaced following the instructions listed in ISTA/AIR (32 33 007 or 32 33 021).

 

Is the ground screw in contact with the horn plate bracket? YES, or NO?

YES = Continue to Step 6.

NO = Continue to Step 4.

 

  1. If the ground screw is NOT in contact with horn plate bracket, the screw must be removed, and the threads on the screw and in the steering wheel must be inspected for any burr formation.

 

Note: If there is ANY burr formation on the screw itself and/or in the steering wheel, the steering wheel will need to be replaced along with the screw.

 

  1. If there is NO burr formation on the screw and/or steering wheel, the screw can then be reinstalled with two (1 mm) washers under the screw head and tightened to (2.5 Nm +- 0.5 Nm).

 

  1. If the ground screw is in full contact with the horn plate bracket, check the torque of the screw using a torque wrench (2.5 Nm +- 0.5 Nm). Continue to Step 7 once completed.

 

  1. Check the tightness of the connection as explained below.

A. Press the horn cover from the inside out (upper arrows) to observe any possible movement of the hornplate bracket and screw.

B. To help determine that there is no relative movement, use a 0.1 mm feeler gauge between the bottom of the screw head and horn pad bracket (lower arrow).

Note: The feeler gauge should not fit in between the screw head and feeler gauge IF the screw is fully seated and torqued properly.

Be careful when inserting the screw, because the cable lug is sensitive to force and tensile loads due to it geometry.

 

PARTS INFORMATION

Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK or AIR which considers specific equipment and/or options.

Please refer to the Parts Matrix for the most up to date ordering information.

For WP # 2 and #4, only use and invoice the part number below.

Part Number Description Quantity
07 11 9 904 207 Washer 2 (if needed)
Or
07 11 9 904 208 Washer 2 (if needed)

 

Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time use screws, nuts, and seals, which must be replaced or installed (according to the ISTA repair instructions/ETK/AIR), are to be selected from the Electronic Parts Catalog, and/or other approved BMW resources, according to the respective vehicle type. Invoiced these items separately under the Repair Code listed in this bulletin.

 


Safety Recall
23V-xyz
Steering Wheel
(Hands-On-Off System)
Model Year 2023 – 2024
BMW 5 Series / i5 / 7 Series / i7
Issue Date:  10/12/2023

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall? Certain Model Year 2023 – 2024 BMW 5 Series, i5, 7 Series, and i7 models in the US are potentially affected.

 

Q2. What is the specific issue?

The steering wheel Hands-On-Off (HOO) detection system may not have been produced according to specifications by the supplier.  If the driver’s hand’s location was not properly detected, then certain advanced driver assistance system functions may not perform as intended.

 

Q3. Why are other models / vehicles not included in this Safety Recall?

Other models have an HOO system that was produced to specifications by the supplier.

 

Q4. Can I continue to drive my vehicle?

Yes. However, when you are notified by BMW of this Safety Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Safety Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.

 

Q6. How will I be informed of this Safety Recall?

Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.

To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at bmwusa.com/myBMW.  Registration is free and will give them access to other information specific for their BMW vehicle.  Alternatively,  owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.

 

Q7. How will my vehicle be remedied?

Potentially affected vehicles will have the system replaced for free which should take about one hour.

 

Q8. Do I have to wait for BMW to contact me to have the remedy performed?

Yes.  We are in the process of implementing this Safety Recall to ensure that the necessary parts, tools, and procedures are available.  For the latest updates to this recall, please visit bmwusa.com/recall.

 


Chronology :

On August 24, 2023, during a vehicle test drive to assess long-term quality, it was noticed that the hands-on detection system appeared to continuously, and erroneously, recognize the presence of the driver’s hands on the steering wheel. An engineering review was initiated.

Between the end of August and early October, reviews of technical information were conducted by both the supplier and BMW. Additional test drives were also conducted involving other development vehicles equipped with various configurations of steering wheels to examine possible effects on system functionality. The supplier also conducted reviews of their production and process information. The supplier was able to identify that, due to a misadjusted drilling process, the bore hole for the fastening of the ground connection to the steering wheel may not have been produced to specifications. As a result, this could cause a loose connection between the ground cable and the steering wheel.

Analyses indicated that if such a condition were to exist, the capacitance measurement could provide an erroneous reading. This could affect the functionality of the system which, in turn, could also affect the functionality of the Emergency Stopping Assistant (ESA) system.

Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles.

On October 11, 2023, BMW decided to conduct a voluntary safety recall.

BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
BMW 530I 2024
BMW 740I 2023-2024
BMW 750E 2024
BMW 760I 2023-2024
BMW I5 2024
BMW I5 M60 2024
BMW I7 2023-2024
BMW I7 M70 2023-2024

 


5 Associated Documents

Manufacturer Notices(to Dealers,etc) – Broadcast Message re BMW Recall 23V-XXX: Steering Wheel Ground Connection

RCMN-23V700-3200.pdf 327.667KB

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Defect Notice 573 Report

RCLRPT-23V700-2183.PDF 217.946KB

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Remedy Instructions and TSB

RCRIT-23V700-2776.pdf 1492.15KB

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Recall Acknowledgement

RCAK-23V700-3037.pdf 645.569KB

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Remedy Instructions and TSB

RCRIT-23V700-6225.pdf 940.113KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V700&docType=RCL

 


 

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  • 【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
  • 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
  • 【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
Bestseller No. 9
LAUNCH X431 PAD VII Elite, 2024 Newest Top J2534 Reprogramming Tool, Intelligent Topology Map Bi-Directional Diagnostic Scanner, ECU Coding, 2 Years Free Update, 60+ Services, Upgraded of X431 PRO5
  • 💗💗【WARM NOTICE】✅The "X431 PADVII online programming activation method" & the instruction on how to use VPN to bypass IP restrictions to gain access to online programming feature for more models, not just for Benz & BMW in the U.S. is available if you need; ✅LAUNCH Tech. USA is just one of the dealers located in America, so they won't be responsible for Amazon products. Pls con-tact us If you have any problems.
  • 🥇【LAUNCH X431 PAD VII ELITE, 2024 Top Diagnostic Scanner】 The latest all-around scan tool, upgraded from LAUNCH X431 PRO5/PADIII/V+ 4.0 and rival OEM car scanners. High-end ECU programming backup/restore for 30+ car brands, ECU/SCN coding, J2534/RP1210/D-PDU/Do-IP/CANFD, topology mapping, 60+ service functions, guided functions, highest hardware configuration … with 99.99% worldwide car coverage. LAUNCH X431 PAD VII ELITE is a worthwhile investment for repair shops and mechanics.
  • 【Huge-Upgraded ECU Programming & Coding】 Beyond the reach of most competitors, LAUNCH X431 PAD VII ELITE features ECU Programming working on upmost 30+ car brands: 1) Backup/Restore data from original ECUs, you won't find this in any other tools; 2) Programming offline or online, manual or automatic to meet more needs; 3) R-etrofit, e.g. replace halogen lamp. 4) ECU Upgrade, e.g for Fuel quality defect firmware. Coding features: Recode ECU Data, Personalization, and loads of more.
  • 【LAUNCH X431 PAD VII ELITE, 60+ Services & Topology】 LAUNCH X431 PAD VII ELITE bidirectional scan tool has 60+ service functions, like Oil Reset/ABS Bleeding/Injector Coding… to win more business. Topology mapping checks DTCs and all-system communication status visually in LAUNCH X431 PAD VII ELITE top scanner. The actuation test detects problems 5X faster than tearing autoparts apart. Multiple protocols: J2534, RP1210/D-PDU (for HD cars), Do-IP (BMWs E/F, Land Rover/Jaguar), CANFD (new GM).
  • 【Intelligent Diagnose & Guided Functions】LAUNCH X431 PAD VII ELITE scan tool has Intelligent Diagnose to free you from tedious works: easily get VIN data, guide you to vehicle information page without menu selection, and display all diagnostic records. Guided Function (for V.A.G) allows on-screen prompts for proper diagnostics, simple & convenient. Pin Detection allows detecting DLC pins voltage and accessing protocol types to troubleshoot your DLC port.
Bestseller No. 10
ANCEL AD310 Classic Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Tool for All OBD2 Vehicles Since 1996 & Newer (Black)
  • CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
  • Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
  • Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
  • OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
  • Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.

Last update on 2024-07-22 / Affiliate links / Images from Amazon Product Advertising API

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