Recall: 23V-645 – Instrument Cluster Glass May Break in a Crash – 2021-2023 Rolls-Royce Ghost

September 21, 2023 NHTSA CAMPAIGN NUMBER: 23V645000

Instrument Cluster Glass May Break in a Crash

Broken glass can increase the risk of injury in a crash.

 

NHTSA Campaign Number: 23V645

Manufacturer BMW of North America, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 1,305

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2021-2023 Rolls-Royce Ghost vehicles. The single-layer tempered glass protecting the instrument cluster may break in a crash.

 

Remedy

Dealers will apply a protective coating on the instrument cluster’s single-layer tempered glass, free of charge. Owner notification letters are expected to be mailed November 13, 2023. Owners may contact Rolls Royce customer service at 1-877-877-3735.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Rolls-Royce has a Recall

 


PLEASE DO NOT SELL, LEASE OR DELIVER ANY VEHICLE COVERED BY THIS NOTIFICATION UNTIL THE DELIVERY STOP REPAIR HAS BEEN PERFORMED. THIS MEANS THAT DEALERS MAY NOT DELIVER NEW MOTOR VEHICLES TO A CONSUMER UNTIL IT IS FIXED OR USE/SELL REPLACEMENT EQUIPMENT/PARTS SUBJECT TO A DELIVERY STOP.

ALSO, YOU SHOULD NOT SELL, LEASE OR DELIVER ANY PROVENANCE (CPO) OR USED VEHICLES SUBJECT TO A DELIVERY STOP UNTIL THE REPAIR IS COMPLETED.

 

Affected Vehicles

This Delivery Stop affects Rolls-Royce Ghost (RR21/22) models produced from February 17th, 2020, to December 8th, 2022.

 

Situation

This bulletin will be replaced with bulletin A09 2023 02 containing additional information regarding the Technical Campaign and remedy imminently.

 

Contact

If you have further questions, please contact your Regional Aftersales Manager (RAM).

 


Chronology :

On May 26, 2020, an internal high-speed side crash test indicated that the instrument cluster single-layer tempered glass broke. It was found that a number of particles were seen on the recorded crash test video. An engineering review was initiated.

Test results, including data and recorded video, were analyzed. Reviews of engineering specifications, and regulatory requirements, were performed. These reviews indicated that the regulatory requirements were satisfied, and concluded at that time that there was a very low risk for vehicle occupants.

Further evaluations were undertaken, and by April 2022, it was decided to implement a change in vehicle production. A robustness measure, whereby the single-layer tempered glass was changed to a double-layer laminated glass, was planned, and implemented in vehicle production in December 2022.

By March 2023, the issue was revisited, and a reassessment of the prior analysis was performed. In an abundance of caution, it was decided to update field vehicles.

On September 14, 2023, Rolls-Royce decided to conduct a voluntary safety recall.

Rolls-Royce has not received any reports, nor is Rolls-Royce otherwise aware, of any accidents or injuries related to this issue.

 


3 Affected Products

Vehicle

MAKE MODEL YEAR
ROLLS-ROYCE GHOST 2021-2023

 


3 Associated Documents

Defect Notice 573 Report

RCLRPT-23V645-3733.PDF 214.235KB

RCLRPT-23V645-3733

 


Recall Acknowledgement

RCAK-23V645-1484.pdf 645.344KB

RCAK-23V645-1484

 


Manufacturer Notices(to Dealers,etc) – Aftersales Bulletin re Please do not sell lease or deliver

RCMN-23V645-8992.pdf 498.436KB

RCMN-23V645-8992

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V645&docType=RCL

 


 

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Last update on 2023-11-28 / Affiliate links / Images from Amazon Product Advertising API

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