April 6, 2023 NHTSA CAMPAIGN NUMBER: 23V253000
Lock Tab Missing from Head Restraint/FMVSS 202
A head restraint without a locking tab may not properly restrain an occupant during a crash, increasing the risk of injury.
NHTSA Campaign Number: 23V253
Manufacturer BMW of North America, LLC
Components SEATS
Potential Number of Units Affected 235
Summary
BMW of North America, LLC (BMW) is recalling certain 2023 X5 sDrive40i, X5 xDrive40i, X5 M50i, X5 M and X5 xDrive45e vehicles. The head restraints for the second-row outboard seats may have been improperly manufactured without locking tabs in the guide sleeves. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, “Head Restraints.”
Remedy
Dealers will inspect and replace the second-row outboard seat head restraint guide sleeves, as necessary, free of charge. Owner notification letters are expected to be mailed May 29, 2023. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your BMW has a Recall
SIB 52 09 23
2023-04-14
RECALL 23V-253: 2nd ROW HEAD RESTRAINTS
This Service Information Bulletin (Revision 2) replaces SI B52 08 23 dated April 2023.
What’s New:
- Situation clarified
- Cause, Correction, Procedure, Parts, and Claim Information added Repair instructions attached
- Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
| ☒ | THIS REPAIR IS MOBILE FRIENDLY |
MODEL
| E-Series | Model Description | Production Date |
| F95 | X5 M Sports Activity Vehicle | January 9, 2023 – January 10, 2023 |
| G05 | X5 Sports Activity Vehicle | January 9, 2023 – January 20, 2023 |
AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.
SITUATION
BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023.
As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall.
The second-row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move downward, this could increase the risk of injury.
The Recall Notice and Q&A have been attached for further information.
CAUSE
The second-row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab.
CORRECTION
Check the outer rear seat guide sleeves (left and right) of the head restraints on the second-row seats and replace if necessary.
We estimate that only 1% of recalled vehicles will need a part replaced.
PROCEDURE
Check the outer headrest guide sleeves on both second-row seats’ head restraints.
Headrest guide sleeve not OK (without lock).
Headrest guide sleeve OK (with lock seen on the right side of the right post).
Close up view, headrest guide sleeve OK (with lock).
If either head restraint is missing the locking type sleeve, then the head restraint must be removed for the lock to be installed.
Remove the headrest guide cap, press up with your finger to release the cap (both sides of the affected head restraint).
Press button A on both headrest guides in the direction shown and move the headrest upwards out of the lock position.
Then replace the sleeve in accordance with repair instructions 52 26 394 (rear headrest guide…; Attachment).
PARTS INFORMATION
Please enter a BMW/MINI Recall IDS ticket with “0000000” as the part number with clear photos of the incorrectly installed outer rear seat guide sleeve. BMW will place an order on your behalf and advise in the resolution the part number being shipped on the order.
Note: Submit the photos requested above through IDS/Recall Parts only. Please Do Not use the WarrantyApp for this request.
Non-Compliance Recall
23V-253
Second Row Seat
Outboard Head Restraints
Model Year 2023
BMW X5 SAV
Issue Date: 04/05/2023
Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance Recall? Certain Model Year 2023 BMW X5 SAV models in the US are potentially affected.
Q2. What is the specific issue?
The second row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move downward, this could increase the risk of injury.
Q3. Why are other models / vehicles not included in this Non-Compliance Recall? Other models have second row seats that meet specifications.
Q4. Can I continue to drive my vehicle?
Yes. However, when you are notified by BMW of this Non-Compliance Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Non-Compliance Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q5. How did BMW Group become aware of the issue?
BMW Group became aware of the issue through its quality control procedures.
Q6. How will I be informed of this Non-Compliance Recall?
Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.
To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.
Q7. How will my vehicle be remedied?
Potentially affected vehicles will have the second row seat outboard head restraint guides inspected and, if necessary replaced for free, which should take about an hour.
Q8. Do I have to wait for BMW to contact me to have the remedy performed?
Yes. We are in the process of implementing this Non-Compliance Recall to ensure that the necessary parts, tools, and procedures are available. For the latest updates to this recall, please visit bmwusa.com/recall.
Chronology :
On March 20, 2023, during a quality check at a vehicle assembly plant, it was noticed that a second row seat head restraint on a Model Year 2023 BMW X5 had difficulty locking in position. An engineering review was initiated and, on March 21st, the seat supplier was contacted.
A review of supplier production and process information was performed. It was found that, due to a production control system issue, the End-of-Line (EOL) validation process needed to be bypassed for a limited time period. As a result, seats may have been assembled with suspect head restraint guide sleeves during this time period.
Further reviews were conducted involving images captured during the seat production and assembly process, and other production and assembly quality information. A containment action was performed, and head restraints were also physically examined. Quality checks of other vehicles with various build configurations and option packages were also performed.
An analysis of the information identified potentially affected seats, and also confirmed that potentially affected seats were only those equipped with head restraint guide sleeves during the production process deviation time period.
Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles.
On March 30, 2023, BMW determined that affected vehicles may not conform to FMVSS 202a Section 4.2.6, and decided to conduct a voluntary non-compliance recall.
BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| BMW | X5 | 2023 |
4 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Memo re BMW Recall 23V-xxx: 2nd Row Head Restraints
RCMN-23V253-0894.pdf 333.923KB
RCMN-23V253-0894
Noncompliance Notice 573 Report
RCLRPT-23V253-4361.PDF 215.745KB
RCLRPT-23V253-4361
Recall Acknowledgement
Remedy Instructions and TSB
RCRIT-23V253-7395.pdf 1585.769KB
RCRIT-23V253-7395
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V253&docType=RCL
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SEOCONTENT-START
From: Broadcast Messaging System To: DL-BMS_Message_Monitors Subject: BMW Recall 23V-xxx: 2nd Row Head Restraints Date: Wednesday, April 5, 2023 3:07:18 PM Publish Date: From: Expiration Date: April 5, 2023 Technical Service April 19, 2023 DCSnet Message Urgent Subject: BMW Recall 23V-xxx: 2nd Row Head Restraints BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023. As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall. The second row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move downward, this could increase the risk of injury. The Recall Notice and Q&A have been attached for further information. The bulletin will be updated when additional information becomes available. Sincerely, Technical Service Attachments: B520923 Recall Notice[1680721526223].pdf B520923_23V-xyz-2ndRowSeatHeadRestraint-FAQ-(05Apr2023) [1680721526223].pdf B520923_REV01[1680721526223].pdf B520923 Recall Notice[1680721526223].pdf B520923_23V-xyz-2ndRowSeatHeadRestraint-FAQ-(05Apr2023) [1680721526223].pdf B520923_REV01[1680721526223].pdf Recipients: BMW Passenger Cars, All Offering, All Region, All Areas, All Departments, All Personnel BMW SAV (Light Trucks), All Offering, All Region, All Areas, All Departments, All Personnel BMW Passenger Cars, CC-All BMW SAV (Light Trucks) CC-All 4/6/23, 1:30 PM 52 09 23_RECALL 23V-XXX: 2nd ROW HEAD RESTRAINTS about:blank 1/2 SIB 52 09 23 RECALL 23V-XXX: 2nd ROW HEAD RESTRAINTS 2023-04-05 What’s New: This Delivery Stop has been upgraded to a Non-Compliance Recall. Defect Code has been updated The Situation section has been updated Recall Notice and FAQ have been added MODEL E-Series Model Description Production Date F95 X5 M Sports Activity Vehicle January 9, 2023 – January 10, 2023 G05 X5 Sports Activity Vehicle January 9, 2023 – January 20, 2023 AFFECTED VEHICLES Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023. As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall. The second row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move downward, this could increase the risk of injury. The Recall Notice and Q&A have been attached for further information. The bulletin will be updated when additional information becomes available. Supporting Materials picture_as_pdf B520923_23V-xyz-2ndRowSeatHeadRestraint-FAQ-(05Apr2023).pdf picture_as_pdf B520923 Recall Notice.pdf Copyright ©2023 BMW of North America, Inc. 4/6/23, 1:30 PM 52 09 23_RECALL 23V-XXX: 2nd ROW HEAD RESTRAINTS about:blank 2/2 Copyright ©2023 BMW of North America, Inc. Attachment to B52 09 23 April 2023 NON-COMPLIANCE RECALL NOTICE To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty Processors RE: Recall 23V-xxx: 2nd Row Head Restraints – B52 09 23 BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023. As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that Centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall. Attachment to B52 09 23 April 2023 Non-Compliance Recall 23V-xyz Second Row Seat Outboard Head Restraints Model Year 2023 BMW X5 SAV Issue Date: 04/05/2023 Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance Recall? Certain Model Year 2023 BMW X5 SAV models in the US are potentially affected. Q2. What is the specific issue? The second row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move downward, this could increase the risk of injury. Q3. Why are other models / vehicles not included in this Non-Compliance Recall? Other models have second row seats that meet specifications. Q4. Can I continue to drive my vehicle? Yes. However, when you are notified by BMW of this Non-Compliance Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Non-Compliance Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information. Q5. How did BMW Group become aware of the issue? BMW Group became aware of the issue through its quality control procedures. Q6. How will I be informed of this Non-Compliance Recall? Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer. To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”. Q7. How will my vehicle be remedied? Potentially affected vehicles will have the second row seat outboard head restraint guides inspected and, if necessary replaced for free, which should take about an hour. Q8. Do I have to wait for BMW to contact me to have the remedy performed? Yes. We are in the process of implementing this Non-Compliance Recall to ensure that the necessary parts, tools, and procedures are available. For the latest updates to this recall, please visit bmwusa.com/recall.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-253 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : BMW of North America, LLC Submission Date : APR 06, 2023 NHTSA Recall No. : 23V-253 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : BMW of North America, LLC Address : P.O. Box 1227 Westwood NJ 07675-1227 Company phone : 18005257417 Population : Number of potentially involved : 235 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 BMW X5 sDrive40i, X5 xDrive40i, X5 M50i, X5 M Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Approximately 188 vehicles may not fully conform to FMVSS 202a Section 4.2.6. Basis for recall population determination: Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component: Potentially affected vehicles have been equipped with second row outboard seat head restraint guide sleeves that may not contain a locking tab and, therefore, may not fulfill the height retention requirements. Production Dates : JAN 09, 2023 – JAN 20, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-253 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 BMW X5 xDrive45e Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Approximately 47 vehicles may not fully conform to FMVSS 202a Section 4.2.6. Basis for recall population determination: Vehicle manufacturing information and supplier production records were reviewed to determine the number and production date range of potentially affected vehicles. Recall component difference to non-recall component: Potentially affected vehicles have been equipped with second row outboard seat head restraint guide sleeves that may not contain a locking tab and, therefore, may not fulfill the height retention requirements. Production Dates : JAN 09, 2023 – JAN 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The second row outboard seats have been produced by the supplier and may be equipped with head restraint guide sleeves that do not contain a locking tab. As a result, this may not allow for appropriate head restraint height retention and, therefore, potentially affected vehicles may not fully conform to FMVSS 202a Section 4.2.6. FMVSS 1 : 202 – Head restraints FMVSS 2 : NR Description of the Safety Risk : In certain crashes, the head restraints may not remain fixed in position which could increase the risk of injury to vehicle occupants. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Head Restraint Guide Sleeve Component Description : Second Row Outboard Seat Head Restraint Guide Sleeve Component Part Number : 7444362 Part 573 Safety Recall Report 23V-253 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Magna Seating South Carolina Address : 3052 Duncan Moore Highway Moore South Carolina 29369 Country : United States Chronology : On March 20, 2023, during a quality check at a vehicle assembly plant, it was noticed that a second row seat head restraint on a Model Year 2023 BMW X5 had difficulty locking in position. An engineering review was initiated and, on March 21st, the seat supplier was contacted. A review of supplier production and process information was performed. It was found that, due to a production control system issue, the End-of-Line (EOL) validation process needed to be bypassed for a limited time period. As a result, seats may have been assembled with suspect head restraint guide sleeves during this time period. Further reviews were conducted involving images captured during the seat production and assembly process, and other production and assembly quality information. A containment action was performed, and head restraints were also physically examined. Quality checks of other vehicles with various build configurations and option packages were also performed. An analysis of the information identified potentially affected seats, and also confirmed that potentially affected seats were only those equipped with head restraint guide sleeves during the production process deviation time period. Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles. On March 30, 2023, BMW determined that affected vehicles may not conform to FMVSS 202a Section 4.2.6, and decided to conduct a voluntary non-compliance recall. BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue. Part 573 Safety Recall Report 23V-253 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The second row outboard seat head restraint guide sleeves will be inspected and, if necessary, replaced. Owners will be notified by First Class mail advising them of the recall and to schedule an appointment with an authorized BMW dealer to have the remedy performed for free. If this condition were to occur to a potentially affected vehicle prior to this recall, the remedy would be covered by the BMW New Vehicle Limited Warranty program. Therefore, reimbursement for a pre-notification remedy re Part 573.13 and Part 577.11 is not necessary. How Remedy Component Differs from Recalled Component : Recall component: Second Row Outboard Seat Head Restraint Guide Sleeve – part number: 7 444 362 Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Dealer notification is expected to begin and end on April 6, 2023. Owner notification is expected to begin and end on May 29, 2023. Planned Dealer Notification Date : APR 06, 2023 – APR 06, 2023 Planned Owner Notification Date : MAY 29, 2023 – MAY 29, 2023 * NR – Not Reported
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4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS about:blank 1/5 SIB 52 09 23 RECALL 23V-253: 2nd ROW HEAD RESTRAINTS 2023-04-14 This Service Information Bulletin (Revision 2) replaces SI B52 08 23 dated April 2023. What’s New: Situation clarified Cause, Correction, Procedure, Parts, and Claim Information added Repair instructions attached Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop. ☒ THIS REPAIR IS MOBILE FRIENDLY MODEL E-Series Model Description Production Date F95 X5 M Sports Activity Vehicle January 9, 2023 – January 10, 2023 G05 X5 Sports Activity Vehicle January 9, 2023 – January 20, 2023 AFFECTED VEHICLES Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry. Please make sure you check your dealer inventory as soon as possible. You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS. SITUATION BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023. As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall. The second-row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move downward, this could increase the risk of injury. The Recall Notice and Q&A have been attached for further information. CAUSE The second-row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. CORRECTION Check the outer rear seat guide sleeves (left and right) of the head restraints on the second-row seats and replace if necessary. We estimate that only 1% of recalled vehicles will need a part replaced. PROCEDURE Check the outer headrest guide sleeves on both second-row seats’ head restraints. Copyright ©2023 BMW of North America, Inc. 4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS about:blank 2/5 Headrest guide sleeve not OK (without lock). Headrest guide sleeve OK (with lock seen on the right side of the right post). Close up view, headrest guide sleeve OK (with lock). If either head restraint is missing the locking type sleeve, then the head restraint must be removed for the lock to be installed. Remove the headrest guide cap, press up with your finger to release the cap (both sides of the affected head restraint). Press button A on both headrest guides in the direction shown and move the headrest upwards out of the lock position. Then replace the sleeve in accordance with repair instructions 52 26 394 (rear headrest guide…; Attachment). PARTS INFORMATION Please enter a BMW/MINI Recall IDS ticket with “0000000” as the part number with clear photos of the incorrectly installed outer rear seat guide sleeve. BMW will place an order on your behalf and advise in the resolution the pCarotp nyurimghbte ©r b2e0i2n3g BsMhiWpp eodf Noonr tthh eA omredreicr.a, Inc. 4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS about:blank 3/5 Note: Submit the photos requested above through IDS/Recall Parts only. Please Do Not use the WarrantyApp for this request. CLAIM INFORMATION Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below, and when required, the part numbers that apply. Defect Code: 0052110200 — Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop Work Pkg Labor Operation Description (Plus work) Labor Allowance # 1 00 73 958 Check the head restraint guide sleeves of the outer rear seat (left and right) 3 FRU Or: # 2 00 73 959 Check the head restraint guide sleeves of the outer rear seat (left and right) and replace one side 3 FRU Or: # 3 00 73 960 Check the head restraint guide sleeves of the outer rear seat left and right and replace both sides 3 FRU Or: The vehicle arrives at your center and this Recall shows open (No other Main work will be performed or claimed during this workshop visit) Work Pkg Labor Operation Description (Main work) Labor Allowance # 4 00 73 361 Check the head restraint guide sleeves of the outer rear seat (left and right) 5 FRU Or: # 5 00 73 362 Check the head restraint guide sleeves of the outer rear seat (left and right) and replace one side. 5 FRU Or: # 6 00 73 363 Check the head restraint guide sleeves of the outer rear seat (left and right) and replace both sides 5 FRU Only one of the flat rate labor operation codes listed above can be used for claim submission and reimbursement. Also, only one Main work flat rate labor operation code can be claimed per workshop visit. Claim Repair Comments Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (for example: B52 09 23 WP 1), unless otherwise required by State law. Reimbursement of Prior Customer-Pay Repairs (TREAD Act) Based on the issue and the age of the Affected Vehicles being addressed by this Safety Recall Campaign, a reimbursement request for a qualifying prior customer-pay repair is not likely. However, if you do receive a reimbursement request from a customer for a prior repair that may qualify, please contact the Warranty deCpaorptmyreignht t( in©c2lu0d2e3 aB lMegWib loe fc Nopoyrt ho fA thmee irnivcoai,c Ien)c t.hrough IDS by selecting 4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS about:blank 4/5 Coverage, Policy, Coding Questions and Mileage Corrections. The Warranty department will review and respond to your inquiry accordingly. FEEDBACK REGARDING THIS BULLETIN Technical Feedback To submit feedback for the technical topic of this bulletin: Submit your feedback in the rating box at the top of this bulletin Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf Attachment B52 09 23 REP5226394.pdf picture_as_pdf B520923 Recall Notice.pdf picture_as_pdf B520923_23V-253-2ndRowSeatHeadRestraint-FAQ-(05Apr2023).pdf Copyright ©2023 BMW of North America, Inc. 4/17/23, 11:16 AM 52 09 23_RECALL 23V-253: 2nd ROW HEAD RESTRAINTS about:blank 5/5 Copyright ©2023 BMW of North America, Inc. Attachment to B52 09 23 April 2023 NON-COMPLIANCE RECALL NOTICE To: All Center Operators, Sales Managers, Service Managers, Parts Managers and Warranty Processors RE: Recall 23V-253: 2nd Row Head Restraints – B52 09 23 BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023. As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall. Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that Centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act. Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts. We appreciate all your assistance with this Recall. Atttachment to B52 09 23 April 2023 Removing and installing/reQlacing rear left or right head restraint guide » NOTE Description is for left component only. Procedure on the right side is identical. Main Works Remove guide sleeve for headrest NOTE Schematic diagram is for example purposes. Some parts may differ in certain details. NOTE The description is provided only at one component. The procedure is the same for all other components. RE52023A7 • Depending on the vehicle equipment, different headrest (1) guide sleeve options may be installed. • Two different special tools for unlocking the guide sleeves for headrest (1) are described below. • After checking, use the appropriate special tool. 1 5 A716, 019 RB5202M6 • VariantA: • Press latch (1) inward with special tool 0 494 627 (52 0 070) in the direction of the arrow and simultaneously guide out the guide sleeve upward. • Version B: • Keep the special tool ready. • Carefully guide the special tool into the guide sleeve. • Position special tool correctly in the marked area in the opening provided on the latch (1) and carefully unlock. • Continue to hold the lock shown above unlocked with the special tool and at the same time guide out the guide sleeve (1) from the seat (2). Installing the guide sleeve for the front head restraint NOTE Schematic diagram is for example purposes. Some parts may differ in certain details. 2 1 5201320 • Pay attention to the installation position: Insert the guide sleeve (1) with unlocking on the left side in the driving direction. Insert the guide sleeve (2) without unlocking on the right side in the driving direction. NOTE The description is provided only at one component. The procedure is the same for all other components. • Insert the guide sleeve (1) into the rear seat backrest from above in the arrow direction and lock it. The guide sleeve (1) must engage so that you can feel it. Attachment to B52 09 23 April 2023 Non-Compliance Recall 23V-253 Second Row Seat Outboard Head Restraints Model Year 2023 BMW X5 SAV Issue Date: 04/05/2023 Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance Recall? Certain Model Year 2023 BMW X5 SAV models in the US are potentially affected. Q2. What is the specific issue? The second row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab. In certain crashes, if the head restraint were to move downward, this could increase the risk of injury. Q3. Why are other models / vehicles not included in this Non-Compliance Recall? Other models have second row seats that meet specifications. Q4. Can I continue to drive my vehicle? Yes. However, when you are notified by BMW of this Non-Compliance Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Non-Compliance Recall, please visit bmwusa.com/recall. If you are not the only driver of this vehicle, please advise all other drivers of this important information. Q5. How did BMW Group become aware of the issue? BMW Group became aware of the issue through its quality control procedures. Q6. How will I be informed of this Non-Compliance Recall? Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer. To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW. Registration is free and will give them access to other information specific for their BMW vehicle. Alternatively, owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”. Q7. How will my vehicle be remedied? Potentially affected vehicles will have the second row seat outboard head restraint guides inspected and, if necessary replaced for free, which should take about an hour. Q8. Do I have to wait for BMW to contact me to have the remedy performed? Yes. We are in the process of implementing this Non-Compliance Recall to ensure that the necessary parts, tools, and procedures are available. For the latest updates to this recall, please visit bmwusa.com/recall.
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