Non-Compliance Recall 23V-253 Second Row Seat Outboard Head Restraints – 2023 BMW X5 SAV

April 6, 2023 NHTSA CAMPAIGN NUMBER: 23V253000

Lock Tab Missing from Head Restraint/FMVSS 202

A head restraint without a locking tab may not properly restrain an occupant during a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 23V253

Manufacturer BMW of North America, LLC

Components SEATS

Potential Number of Units Affected 235

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2023 X5 sDrive40i, X5 xDrive40i, X5 M50i, X5 M and X5 xDrive45e vehicles. The head restraints for the second-row outboard seats may have been improperly manufactured without locking tabs in the guide sleeves. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, “Head Restraints.”

 

Remedy

Dealers will inspect and replace the second-row outboard seat head restraint guide sleeves, as necessary, free of charge. Owner notification letters are expected to be mailed May 29, 2023. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your BMW has a Recall

 


SIB 52 09 23
2023-04-14

RECALL 23V-253: 2nd ROW HEAD RESTRAINTS

This Service Information Bulletin (Revision 2) replaces SI B52 08 23 dated April 2023.

What’s New:

  • Situation clarified
  • Cause, Correction, Procedure, Parts, and Claim Information added Repair instructions attached
  • Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

THIS REPAIR IS MOBILE FRIENDLY

 

MODEL

E-Series Model Description Production Date
F95 X5 M Sports Activity Vehicle January 9, 2023 – January 10, 2023
G05 X5 Sports Activity Vehicle January 9, 2023 – January 20, 2023

 

AFFECTED VEHICLES

Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP, Campaign Summary or Warranty Vehicle Inquiry.

Please make sure you check your dealer inventory as soon as possible.  You can see a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.

 

SITUATION

BMW AG has issued a Delivery Stop (effective March 29, 2023) on certain Model Year 2023 BMW X5 SAV and X5 M SAV vehicles that were produced between January 9, 2023, and January 20, 2023.

As of April 5, 2023, this Delivery Stop has been upgraded to a Non-Compliance Recall.

The second-row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab.  In certain crashes, if the head restraint were to move downward, this could increase the risk of injury.

 

The Recall Notice and Q&A have been attached for further information.

CAUSE

The second-row seats have head restraints from the seat supplier that may not meet specifications. The head restraint guides may not have a locking tab.

 

CORRECTION

Check the outer rear seat guide sleeves (left and right) of the head restraints on the second-row seats and replace if necessary.

We estimate that only 1% of recalled vehicles will need a part replaced.

 

PROCEDURE

Check the outer headrest guide sleeves on both second-row seats’ head restraints.

 

Headrest guide sleeve not OK (without lock).

 

Headrest guide sleeve OK (with lock seen on the right side of the right post).

 

Close up view, headrest guide sleeve OK (with lock).

 

If either head restraint is missing the locking type sleeve, then the head restraint must be removed for the lock to be installed.

Remove the headrest guide cap, press up with your finger to release the cap (both sides of the affected head restraint).

 

Press button A on both headrest guides in the direction shown and move the headrest upwards out of the lock position.

Then replace the sleeve in accordance with repair instructions 52 26 394 (rear headrest guide…; Attachment).

 

PARTS INFORMATION

Please enter a BMW/MINI Recall IDS ticket with “0000000” as the part number with clear photos of the incorrectly installed outer rear seat guide sleeve. BMW will place an order on your behalf and advise in the resolution the part number being shipped on the order.

 

Note: Submit the photos requested above through IDS/Recall Parts only. Please Do Not use the WarrantyApp for this request.

 


Non-Compliance Recall
23V-253
Second Row Seat
Outboard Head Restraints
Model Year 2023
BMW X5 SAV
Issue Date:  04/05/2023

  

Q1. Which BMW Group models in the US are potentially affected by this Non-Compliance Recall? Certain Model Year 2023 BMW X5 SAV models in the US are potentially affected.

 

Q2. What is the specific issue?

The second row seats have head restraints from the seat supplier that may not meet specifications.  The head restraint guides may not have a locking tab.  In certain crashes, if the head restraint were to move downward, this could increase the risk of injury.

 

Q3. Why are other models / vehicles not included in this Non-Compliance Recall? Other models have second row seats that meet specifications.

 

Q4. Can I continue to drive my vehicle?

Yes. However, when you are notified by BMW of this Non-Compliance Recall, please contact an authorized BMW center to schedule an appointment as soon as possible. For the latest updates to this Non-Compliance Recall, please visit bmwusa.com/recallIf you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q5. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through its quality control procedures.

 

Q6. How will I be informed of this Non-Compliance Recall?

Owners of potentially affected vehicles will be notified via First Class mail and requested to schedule an appointment with an authorized BMW center to have the remedy performed. Owners can locate their nearest authorized BMW center at bmwusa.com/dealer.

To ensure BMW has the most up-to-date contact and vehicle information, owners should register their vehicle at www.bmwusa.com/myBMW.  Registration is free and will give them access to other information specific for their BMW vehicle.  Alternatively,  owners can visit bmwusa.com/recall and click on “Manage recall notices and contact information”.

 

Q7. How will my vehicle be remedied?

Potentially affected vehicles will have the second row seat outboard head restraint guides inspected and, if necessary replaced for free, which should take about an hour.

 

Q8. Do I have to wait for BMW to contact me to have the remedy performed?

Yes.  We are in the process of implementing this Non-Compliance Recall to ensure that the necessary parts, tools, and procedures are available.  For the latest updates to this recall, please visit bmwusa.com/recall.

 


Chronology :

On March 20, 2023, during a quality check at a vehicle assembly plant, it was noticed that a second row seat head restraint on a Model Year 2023 BMW X5 had difficulty locking in position. An engineering review was initiated and, on March 21st, the seat supplier was contacted.

A review of supplier production and process information was performed. It was found that, due to a production control system issue, the End-of-Line (EOL) validation process needed to be bypassed for a limited time period. As a result, seats may have been assembled with suspect head restraint guide sleeves during this time period.

Further reviews were conducted involving images captured during the seat production and assembly process, and other production and assembly quality information. A containment action was performed, and head restraints were also physically examined. Quality checks of other vehicles with various build configurations and option packages were also performed.

An analysis of the information identified potentially affected seats, and also confirmed that potentially affected seats were only those equipped with head restraint guide sleeves during the production process deviation time period.

Vehicle assembly information and supplier production and process records were reviewed to determine the number, and production dates, of potentially affected vehicles.

On March 30, 2023, BMW determined that affected vehicles may not conform to FMVSS 202a Section 4.2.6, and decided to conduct a voluntary non-compliance recall.

BMW has not received any reports, nor is BMW otherwise aware, of any accidents or injuries related to this issue.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
BMW X5 2023

 


4 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Memo re BMW Recall 23V-xxx: 2nd Row Head Restraints

RCMN-23V253-0894.pdf 333.923KB

RCMN-23V253-0894

 


Noncompliance Notice 573 Report

RCLRPT-23V253-4361.PDF 215.745KB

RCLRPT-23V253-4361

 


Recall Acknowledgement

RCAK-23V253-6093.pdf 645.26KB

RCAK-23V253-6093

 


Remedy Instructions and TSB

RCRIT-23V253-7395.pdf 1585.769KB

RCRIT-23V253-7395

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V253&docType=RCL

 


 

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