Safety Recall 20V-490 - High-Voltage Battery Plug-In Hybrid-Electric Vehicle (PHEV)

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August 18, 2020 NHTSA CAMPAIGN NUMBER: 20V490000

Hybrid Battery May Short-Circuit

A short-circuited hybrid battery may increase the risk of a fire.

NHTSA Campaign Number: 20V490

Manufacturer BMW of North America, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 713

Summary

BMW of North America, LLC (BMW) is recalling certain 2021 330e and X5 xDrive45e, 2020-2021 X3 xDrive30e, and 2020 MINI Countryman SE ALL4 vehicles. Loose welding beads may form a conductive path between the hybrid battery cells which could lead to a short-circuit.

Remedy

BMW will notify owners, and dealers will inspect and, if necessary, replace the battery modules, free of charge. BMW issued owners an interim notification on October 16, 2020. Although potentially affected BMW owners received interim owner notification letters, all potentially affected BMW owner vehicles have been remedied; therefore, BMW Final owner notification letters will not be necessary. Owners may contact BMW customer service at 1-800-525-7417.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your BMW has a Recall

SIM 61 04 20
2020-09-04

RECALL 20V-490: HIGH-VOLTAGE BATTERY

This Service Information Bulletin (Revision 2) replaces SI M61 04 20 dated August 2020.

What’s New:

Entire Bulletin
This Delivery Stop has been upgraded to a Recall

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. All the vehicles affected in this defect code are dealer inventory vehicles.

MODEL

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.

SITUATION

BMW AG has issued a Delivery Stop (effective August 11, 2020) on a small number of Model Year 20202021 MINI Countryman (PHEV) vehicles that were produced between June 19, 2020 and June 22, 2020.

As of August 14, 2020, this Delivery Stop has been upgraded to a Recall. Please re-check your dealer inventory as the VIN list has changed.

Attention!!

The vehicle’s high-voltage (HV) battery is not to be charged until you’ve completed the charging history test plan and confirmed that a prior charge has been successfully completed to 100% state of charge (SOC).

If the vehicle has NOT had a charging process completed to 100% SOC; this vehicle must NOT BE RELEASED (or retailed to a customer), see attachment procedure for more information; No parts are to be replaced by the dealer and the vehicle will need to be temporarily returned to BMW of North America, LLC (BMW NA) for further testing.

BMW NA is currently working on the Instructions for the transport of the vehicle and will be provided in the next bulletin update.

The Recall Notice and Q&A have been attached for further information.

The bulletin will be updated when additional information becomes available.

CAUSE

On Plug-in Hybrid Electric Vehicle (PHEV) models, the high-voltage battery may not have been produced to specifications. When charging the battery to near its full state of charge, this could lead to a short-circuit and, in rare cases a thermal event.

CORRECTION

The vehicle will be inspected and, if necessary, temporarily returned to BMW NA for further testing.

PROCEDURE

Refer to the attachment.

PARTS INFORMATION

No parts are required.

WARRANTY INFORMATION

Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below that applies:

Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes.

Claim Repair Comments

Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: M61 04 20 WP 1), unless otherwise required by State law.

QUESTIONS REGARDING THIS BULLETIN

Technical inquiries	Submit feedback at the top of this bulletin
Warranty inquiries	Submit an IDS ticket to the Warranty Department
Parts inquiries	Submit an IDS ticket to the Parts Department

Supporting Materials

picture_as_pdf M610420_2020-BMW-MINI-MY2020-2021-PHEV-Fxx-G0x-HV-Batter y -FAQ-(14Au g 2020).pdf
picture_as_pdf M610420 attachment Procedure_RECALL 20V_490 HIGH_VOLTAGE BATTERY_2.pdf
picture_as_pdf M610420 Recall Notice.pdf

Attachment to B61 17 20

August 2020

SAFETY RECALL NOTICE

To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 20V-xxx: High-Voltage Battery – B61 17 20

BMW AG has issued a Delivery Stop (effective August 7, 2020) on certain Model Year 2020-2021 BMW Hybrid-Electric vehicles that were produced between May 19, 2020 and August 6, 2020. As of August 14, 2020, this Delivery Stop has been upgraded to a Recall.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

We appreciate all your assistance with this Recall.

Attachment 1 to SI M61 04 20
September 2020

RECALL 20V-490: HIGH-VOLTAGE BATTERY

DO NOT ATTEMPT TO CHARGE VEHICLE!

Note: This attachment SI M61 04 20 is only valid for vehicles that are in dealer inventory and have NOT been retailed to customers.

Connect the vehicle to ISTA diagnostics.

After Short Test is completed;

follow the path below:

1. Service Function

2. Hybrid Vehicle

3. High Voltage Battery unit

4. Charging of High Voltage Battery

5. Select:

“Read History of last charging procedures”

6. Select:

“State of Charge of the High Voltage Battery at the end of Charging Procedure” (#2 in example)

7. Select:

“Statistics of All Charging Procedures “(#5 in example)

8. Read out the State Of Charge from the displayed histogram (see illustration).

Note: The SOC ranges are displayed in the bar graph, with a number of occurrences of when a particular SOC level has been achieved (e.g. SOC shows above 80% was reached 13 times in our example, column #6)

9. Using the displayed data on column #6, verify if the vehicle has ever been charged to a SOC greater than 80%.

Proceed to step 10 below

10. Check the successfully completed charging processes of the high-voltage battery.

11. Select:

“Reasons for Stopping Charging Procedure” (#3 in example)

Note: There you can access the test module history of the previous charging processes and the causes for the end of the charging processes are displayed.

See example, the charging process was successfully completed with 57 previous charging processes (column 2).

Note: The frequency of the various causes for the stopping of the charging process is displayed on top of the column.

12. See column 2: Charging process completed successfully

13. Using the displayed data on column 2, verify if the vehicle has, at least one, successfully completed (100% SOC) charging process.

14. Interpret the findings:

If the charging history test module (in step 9) displays at least one charging process where the SOC reached higher than 80%, AND at least one charging process successfully completed to 100% SOC (in step13); NO MORE ACTION is required, and vehicle can be released to a customer, with the Campaign Recall closed.

If however, the charging history test module (in step 9) does NOT show at least one charging process higher than 80%, AND NO charging process that was successfully completed to 100% SOC (in step13); then this vehicle must NOT BE RELEASED (Do not retail to customer).

This vehicle must be sent back to BMW NA for further testing.

Note:

The vehicle’s high-voltage (HV) battery is NOT to be charged until you’ve completed the test plan and confirmed that the vehicle has been successfully charged at least once to 100% SOC.

Note:

If the vehicle has NEVER had a charging process completed to 100% SOC; this vehicle must NOT be charged and must NOT BE RELEASED (or retailed to a customer). No parts are to be replaced by the dealer and the vehicle will need to be brought back to BMW NA for further testing.

Note:

Instructions for the transport of the vehicle are currently being worked out and will be provided in the next bulletin update.

Attachment to B61 17 20

August 2020

Safety Recall 20V-xyz
High-Voltage Battery
Plug-In Hybrid-Electric Vehicle (PHEV)
Model Year 2020-2021
BMW 3 Series, X3 SAV, X5 SAV
MINI Countryman
Issue Date: 08/14/2020
Last Update: 08/14/2020

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?

Certain Plug-In Hybrid-Electric Vehicles (PHEV), specifically Model Year 2020-2021 BMW 3 Series, X3 SAV, X5 SAV, and MINI Countryman models in the US, produced between March and August 2020, are potentially affected.

Q2. What is the specific issue?

On PHEV models, the high-voltage battery may not have been produced to specifications. When charging the battery to near its full state of charge, this could lead to a short-circuit and, in rare cases a thermal event.

Q3. Why are other models / vehicles not included in this Safety Recall?

Other models have been produced with a High-Voltage battery that has been produced to specifications.

Q4. Can I continue to drive my vehicle?

Yes. However, drive in standard mode only, do not use sport mode.

If you are not the only driver of this vehicle, please advise all other drivers of this important information.

Q5. Can I charge my vehicle?

No.

Q6. How did BMW Group become aware of the issue?

BMW Group became aware of the issue through our quality control procedures.

Q7. How will I be informed of this Safety Recall?

Potentially affected customers are being contacted by phone, and arrangements are being made for the Safety Recall to be performed. Alternate transportation will be accommodated. You can locate your nearest authorized BMW center at www.bmwusa.com/dealer .

To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW . Registration is free, and will give you access to factory-initiated campaigns and other information specific to your vehicle.

Q8. How will my vehicle be repaired?

Your vehicle will be checked, and if necessary, HV battery module(s) will be replaced.

August 2020

Attachment Procedure to SI M61 04 20

DO NOT ATTEMPT TO CHARGE VEHICLE!

Connect a vehicle to ISTA diagnostic. After Short Test is completed, follow the path:

1. Service Function

2. Hybrid Vehicle

3. High Voltage Battery unit

4. Charging of High Voltage Battery

5. Read History of last charging procedures

6. State of Charge of the High Voltage Battery at the of Charging Procedure (selection #2)

7. Statistics of All Charging Procedures (selection #5)

8. Read out the State of Charge (SOC) from the displayed histogram (see the last picture below). The SOC ranges are displayed, with a number of occurrences when a particular SOC level was achieved shown above the bar graph (e.g. SOC above 80% was reached 13 times in our example, column #6)

9. In case the SOC above 80% was reached at least once, NO FURTHER ACTION is required, and vehicle can be released to a customer, with the Campaign Recall closed.

10. In case State Of Charge did not reach 80%, vehicle SHOULD NOT BE RELEASED. More information on how to repair HV Battery will be available shortly. Make sure that customer is offered a loaner vehicle.

SEOCONTENT-START

© 2021 BMW eBay of North America, LLC. The contents of this document are confidential and should not be shared with third parties for distribution.
HV BATTERY RECALL RETURN PROCESS
TAKE NOTE
• High Voltage Battery Recalls require Centers to ship dangerous goods/hazardous materials.
• ITAP is our new logistics partner that will facilitate these recalled HV battery returns.
• Recalled parts that are removed from BMW eBay vehicles cannot be used for resale! The recalled parts
are the property of BMW eBay NA. Your Center is responsible for the proper identification, storage, and
documentation of these parts. They must be held in a secure retention area until notification of
claim payment is made by BMW eBay NA through DCSnet.
TAKE ACTION
• Review the instructions in the subsequent pages to prepare shipments for high voltage battery
modules removed from vehicles affected by Recalls 20V-601, (B61 23 20), (B61 21 20) and 20V-
490 (B61 17 20). If you have any questions regarding the preparation of the shipment, please use
the ITAP contacts listed below.
• If your Center has not completed the required supplemental HV Battery recall training, please
reference bulletin B-2-0321-0301 prior to attempting to arrange for recalled HV battery returns.
ITAP will require proof of training completion prior to setting up any module return.
• Please ensure that the Warranty Part Tag is attached to your module if it has been issued and
follow the details on this bulletin for the correct process of disposal.
• If battery modules are listed on your scrap report, please continue to follow the details on the
bulletin for the correct process of disposal.
• Please do not contact ITAP until you have 9 modules ready for return, or all recalls in your PMA
have been completed.
MORE QUESTIONS?
Required training information is available in bulletin B-2-0321-0301.
ITAP Contacts:
Aftersales Business Development Contacts:
Name Phone Email Title
Chemical & Battery Program Manager
Chemical, Battery & Oil Program Sales Manager
Aftersales Business Development Manager –
Service and Parts
Bulletin #: B-2-0321-0601 ☒ Take Note ☒ Take Action
☐ Retail Operator ☐ Sales Pre-Owned ☐ Business Manager ☒ Parts & Accessories
☐ General Manager ☐ Sales New Car ☒ Service ☐ Administration
Name: Phone Number:
Title: HV Battery Recall Return Process Source: Aftersales Business Development
Date: 03.18.2021 Supersedes:
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Defective, Damaged, or Recalled (DDR) Lithium-ion Battery
Module Packaging, Labeling/Marking, & Palletizing Instructions
ITAP provides these recommended instructions & referenced photos for DDR lithium-ion batteries in
line with DOT regulations 49 CFR 173.185 (f). Process must be performed by a hazardous material
trained individual. Please read instructions in its entirety before starting.
1. The following materials will be found inside each provided 16-Gallon Steel Drum (PG I
Rated = 1A2/X150) weighing approximately 36 lbs.:
a. Loose perlite sitting at base of drum (5”).
b. Bag of Perlite sitting on top of loose perlite.
c. Empty plastic bag for battery module.
d. A stretch wrap roll (on or in between drums – not in drum).
2. The following markings/labels & quantities will be provided per pallet inside drums:
a. UN3480 Lithium-ion Batteries/Class 9
Qty. = (1) per drum & (2) per pallet.
b. Defective/Damaged Lithium-ion Battery
Qty. = (1) per drum, (2) per pallet
c. Overpack
Qty. = (2) per pallet.
d. Shipper/Consignee Name & Address
Qty. = (1) per drum, (1) per pallet
Note: Regarding drums only; if generic adhesive markings/labels are already affixed on
delivered drums, no markings/labels will need to be affixed or supplied. Contrastingly, a
“Shipper/Consignee Name & Address” label will always be provided per drum.
3. The following are materials needed onsite to perform instructions:
a. Mallet.
b. Torque wrench/socket for 15/16” bolt head.
c. Measuring tape or ruler.
d. Electrically non-conductive tape for directly covering terminals or added protection in applying
over existing proprietary terminal covers.
e. Electrically non-conductive tape or plastic tie wrap/zip tie for sealing bagged module.
f. Plastic tie wrap/zip tie for securing battery module cable lead.
g. Tape for applying Shipper/Consignee Name & Address label on exterior of drum & stretch
wrapped pallet.
h. Permanent marker for writing on applicable labels/markings.
i. Dust mask is not required but recommended in working with perlite as it can become dusty
when pouring into drum.
4. Packaging of DDR battery module; (1) battery module per each plastic bag:
a. First inspect each individual battery module to ensure it is safe/stable to ship, having no
evidence of physical damage or potential issues that could cause a short circuit, evolution of
heat, or fire.
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
b. Ensure terminals are thoroughly covered with proprietary cover & electrically non-conductive
tape to ensure no portion of terminals are exposed. SEE PHOTO 4b. #1 & #2.
c. With electrically non-conductive tape, tape any cable leads that may be extending from the
battery module. Attach cable to module with tie wrap/zip tie, like new module. If the plastic
cable end is intentionally “pinched”, it could create a short circuit. Then cut off the excess
length of tie wrap/zip tie. SEE PHOTOS 4c #1 – #3.
5. Drum preparation for battery module placement:
a. First remove stretch wrap; then inspect drums/pallet to ensure there is no sign of damage that
impairs integrity. Some pallet(s) may have more wear than others – not considered damaged. In
the case there was damage created on delivery shipment, take photos and email to ITAP at the
designated email address. ITAP team will follow up & advise next steps.
b. When there are (7) – (9) drums per pallet, there will be a non-accessible drum at the center of
pallet. Select the single drum on the perimeter that when removed allows the best access to the
closure mechanism of the center drum. The selected drum will need to be temporarily removed
off the pallet in order to perform/complete process on center drum first. Once the center drum
is processed through section 9.e, the displaced drum can be replaced on the pallet at its original
position.
c. If applicable, select center drum first; using wrench, unscrew closure mechanism & remove lid
from drum.
d. Remove labels/markings found inside drum & place in safe location for use after packaging &
drum closure is completed.
e. Remove empty plastic bag from drum & place on a platform where the battery module can
safely be handled/inserted into bag.
6. Place & seal battery module into empty plastic bag:
a. Lay the battery module vertically with cable lead side facing upward. Do not lay module where
cable lead side is at the bottom bearing weight of module – there shouldn’t be any unnecessary
weight on this component that could cause damage to cable lead as mentioned in section 4.c.
SEE PHOTO 6a. (Actual module in photos is not part of this project – only an example. Module
in photos do not have a cable lead)
b. Place plastic bag over the battery module & pull bag down completely to base of module where
there is no excess bag room on top side of module.
c. Then carefully lay module horizontally with its plastic cover/terminals facing upward – never lay
battery module on plastic/terminal side facing down bearing module weight.
d. Then lift horizontally laying module on the open side of the bag sufficient to pull bag so module
is inserted completely, providing ample bag length to close and seal bagged battery module.
e. In its current horizontal position, proceed to closing/sealing bag. If using tape to seal bag, fold
the battery bag where the there is no longer an opening, and excess air has been removed from
bag. Then tape it thoroughly so that it is sealed. If using a zip tie, place the zip tie at the center
point of the excess portion of the bag opening to not stretch/rip bag, remove excess air from
bag, & then zip tie the bag closed. Keep battery module laying horizontally.
SEE PHOTO 6e. (Module in photo does not include a cable lead. This photo is only an example
of a closed/sealed bag. THE PROCESS OF CLOSING/SEALING MODULE NEEDS TO BE
PERFORMED WHILE LAYING HORIZONTALLY AS DESCRIBED ABOVE).
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
7. Placing (1) bagged/sealed battery module per each drum:
a. Remove bag of perlite from selected drum & place on the floor temporarily.
b. Then with the cable lead end of the module facing upward, place the bagged/sealed battery
module vertically at the center of the drum on the base of loose perlite material, so that cable
lead end of module is on top. With the module properly centered, the space between the
module & inside wall of drum should be ~ 3.5” (no closer than 3”) on one axis, & ~4.5” (no closer
than 4”) on the other; space measurements are based off the center of the drum and the
module per axis. SEE PHOTO 7b. (module in photo does not have a cable lead).
c. Open the bag of perlite & begin gently pouring the perlite material in the space around the
battery module that is between the battery & the inner wall of the drum till you have reached
the height of battery module. SEE PHOTO 7c.
d. During this process, should there be any movement of the bagged battery where it is no longer
at the center of the drum, please repeat this process till the module remains at the center as
described above. Always keep a 5” base of perlite beneath module.
e. Then pour the balance of the perlite material onto the drum, completely filling the drum. SEE
PHOTO 7e.
f. Then fold the empty bag & place on top of open drum for return.
8. Drum closure instructions:
a. Place cover on the drum, making sure that the gasket is in place.
b. Snap the closing ring over the cover & top lip of the drum. Make sure that the ring’s lugs point
down below the ring. Also, make sure the bottom edge of the closing ring engages under the lip
of the drum.
c. Insert the bolt completely through the lug without thread. Then screw the bolt into the
threaded lug.
d. While tightening the bolt, tap the along the entire perimeter of the ring with a mallet, starting
directly across from the bolt.
e. Tighten the bolt with a torque of 60 ft-lbs., leaving a gap of 1/8” to 5/8” on closing ring.
f. The cover & ring should not spin, & the free ends of the ring should not touch.
g. Once the drum has been properly closed, turn the drum back as it was before where bolts are
facing inward on the pallet so as to protect the bolts from any potential damage while being
handled logistically.
9. DRUM LEVEL – Labels/Markings placement instructions (do not apply on rings of drums):
a. With drum’s closure mechanism facing inward, place the below listed labels/markings on the
drum, opposite side of the closure mechanism, facing outward. SEE PHOTO 9.a
b. Place additional labels/markings safely aside for placement on pallet after it is stretch wrapped.
c. UN3480 Lithium-ion Battery/Class 9 – affix (1) adhesive label/marking onto drum. Place as a
square on point. If this label/marking is already present on drum, disregard this step.
d. Defective/Damaged Lithium-ion Battery – before affixing to drum, with a permanent marker,
write “ION” on the blank space of this adhesive label/marking & allow time to dry. On the same
side of drum, affix (1) adhesive label/marking onto drum. If this label/marking is already present
on drum, disregard this step.
e. Shipper/Consignee Name & Address label – before affixing to drum, clearly write & fill in empty
spaces with requested information. Using tape, securely affix onto same side of drum as other
labels/markings.
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
10. Repeat process on remaining modules/drums:
a. If applicable, replace temporarily moved drum back onto original pallet location.
b. Then repeat sections 5.c – 9.e for remaining modules/drums; one module/drum at a
time.
c. Once pallet of all modules/drums are completed, move onto palletizing.
11. Palletizing instructions:
a. If pallet was received with any cardboard or other material inserts in between drums, inserts
should be repositioned as received.
b. Inspect pallet & ensure no drums are extending beyond the perimeter of the pallet.
c. Starting at any corner of the pallet, insert shrink wrap through the underside of a corner & pull
out the other perpendicular side of the corner & tie a strong knot. SEE PHOTO 11c.
d. Then start making rounds (5 rounds total) on the pallet itself at the base, wrapping only the
pallet & its corners. This reinforces the stretch wrap with extra layers on the pallet corners to
secure it from ripping when being pulled with relative force on the next 7 rounds for drums. SEE
PHOTO 11d.
e. Once 5 rounds have been completed at the base of the pallet itself, then continue to the
additional (7) rounds on the drums themselves for a total (12) rounds, working your way up to
where the stretch wrap overlaps over the top corner of the drums partially. SEE PHOTO 11.e #1
& #2.
f. When stretch wrapping actual drums, pull with relative force at every turn/corner of the
pallet in order to create enough tension and strength in the wrapping package. Otherwise, the
stretch wrap will be loose & not strong enough for shipping.
g. Once the (12) rounds are complete, cut the stretch wrap and tape the end of the stretch wrap
onto the stretch wrapped pallet.
12. PALLET LEVEL – Labels/Markings placement instructions:
a. Retrieve additional labels/markings found in drums.
b. UN3480 Lithium-ion Battery/Class 9 – affix (2) adhesive labels/markings on opposing sides of
stretch wrapped pallet.
c. Defective/Damaged Lithium-ion Battery – before affixing to drum, with a permanent marker,
write “ION” on the blank space of this adhesive label/marking & allow time to dry. Then affix (2)
adhesive labels/markings on opposing sides.
d. Overpack – affix (2) adhesive labels/markings on opposing sides.
e. Shipper/Consignee – before affixing to drum, clearly write & fill in empty spaces with requested
information. Using tape, securely affix onto same side of drum as other labels/markings.
13. Notification to ITAP & shipping documentation:
a. Once all batteries have been packaged, labeled/marked & palletized, notify ITAP via email of the
number of pallets & the number of batteries/drums per pallet.
b. ITAP will confirm receipt of pickup request & begin to arrange logistics.
c. ITAP will send completed BOL & written emergency response information (ERG 147 or SDS) in
connection with provided information.
d. Review BOL to ensure it matches the number of pallets & batteries/drums/packages per pallet.
If there is any discrepancy, alert ITAP immediately via email & phone call & describe the issue.
ITAP will then make needed changes & return it to you.
e. On the day of pick-up, please have the pallets placed at your designated loading area. If there
are any weather conditions (rain, snow, high winds, etc.) where the pallet, stretch wrap, or
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
applied labels/markings can potentially be compromised, keep the pallets indoors (away from
weather) till driver arrives. Print out & sign a copy of the BOL & written emergency response
information (ERG 147 or SDS) beforehand so that documentation is ready to hand over to driver
upon arrival.
14. Battery module shipment preparation checklist:
Hazmat employee handled preparation.
Markings & labels properly placed, including the additional damaged battery.
label as prescribed by 49 CFR 173.185(f).
Packaged battery(s) into plastic bag & sealed.
All free space in drum is occupied by filler material (perlite).
Lid properly closed.
15. Contact information:
IT Asset Partners will be more than pleased to assist in any way necessary to successfully complete your
return shipment. The points of contact listed below can assist in scheduling the pickup of batteries,
suggesting proper packaging techniques, further explaining the packaging techniques described above,
&/or answering any questions related to the process of returning batteries.
Contact info:
DISCLAIMER:
The preceding packaging guidelines consist of recommendations only & are only recommendations for
US domestic ground shipments. The offeror of transportation, remains responsible for properly storing
batteries safely & properly shipping batteries in accordance with 49 CFR Part 173.185(f).
Environmental & transportation regulations are subject to change & AS A RESULT THESE
RECOMMENDATIONS MAY BE SUBJECT TO CHANGE WITHOUT NOTICE. The offeror is ultimately
responsible for staying compliant with all current laws & regulations.
IT ASSET PARTNERS IS NOT RESPONSIBLE FOR ANY INJURIES OR DAMAGES, WHETHER DIRECT OR
INDIRECT, SUFFERED AS A RESULT OF THE SHIPPER FOLLOWING THE RECOMMENDATIONS CONTAINED
HEREIN.
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Defective, Damaged, or Recalled (DDR) Lithium-ion
Battery Photos Referenced on Instructions (only photos
4c. are actual BMW eBay modules)
Section 4:
(Photo 4b. # 1 above)
(Photo 4b. #2 above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 4 continued: actual BMW eBay module (4c. photos)
(Photo 4c. #1 above)
(Photo 4c. #2 above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 4 continued:
(Photo 4c. #3 above)
Section 6: PER BAGGING/SEALING INSTRUCTIONS IN SECTION 6, WHEN POSITIONING THE MODULE
VERTICALLY OR HORIZONTALLY, NEVER PLACE (1) THE CABLE LEAD SIDE OF THE MODULE, NOR (2) THE TOP
SIDE (TERMINAL/PLASTIC SIDE) AT THE BOTTOM, BEARING WEIGHT OF MODULE. THIS PHOTO EXAMPLE
CONTAINS A MODULE THAT DOES NOT HAVE A CABLE LEAD, SO IT WAS ABLE TO BE PLACED VERTICALLY ON
BOTH SIDES. THAT IS NOT THE CASE WITH THIS PROJECT’S BATTERY MODULES.
(Photo 6a. above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 6 continued:
(Photo 6e. above)
Section 7:
(Photo 7b. above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 7 continued:
(Photo 7c. above)
(Photo 7e. above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 9:
(Photo 9a. above)
Section 11:
(Photo 11c. above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 11 continued: photo illustration only of stretch
wrapping/palletizing instructions. Per section 9, labels/markings
need to be placed on each drum before stretch wrapping
drums/pallet(s).
(Photo 11d. above)
(Photo 11e. #1 above)
IT Asset Partners, Inc.
8966 Mason Avenue Chatsworth, CA 91311
PH: 323-685-ITAP (4827)
www.GoITAP.com
Section 11 continued: photo illustration of properly stretch
wrapped/palletized pallet. Per section 12, additional labels and
markings need to applied after this step is completed.
(Photo 11e. #2 above)

*******************************************************************************************************

From: Broadcast Messaging System
To: DL-BMS_Message_Monitors
Subject: BMW eBay High-Voltage Battery – Recall 20V-490 Stop-Sale Compensation and Recall 20V-601 AMP Subsidy Information
Date: Thursday, October 8, 2020 4:31:45 PM
Publish Date:
From:
Expiration Date:
October 08, 2020
Warranty
November 20, 2020
DCSnet Message
Important
Subject: BMW eBay High-Voltage Battery – Recall 20V-490 Stop-Sale
Compensation and Recall 20V-601 AMP Subsidy Information
This DCS Broadcast message is being issued regarding Stop-Sale Compensation for vehicles
affected by Recall 20V-490 High-Voltage battery (SI B61 19 20) as well as loaners affected by Recall
20V-601 High-Voltage Battery (SI B61 20 20 and B61 21 20).
Recall 20V-490 High-Voltage Battery
For the vehicles that have received Wholesale Credits due to the failed test plan, Stop-Sale
Compensation cannot be administered through the existing ROSS based Stop-Sale Compensation
system. Therefore, the Warranty Department will be issuing a credit for each of these VINs that have
received the Wholesale Credit. No work will be required on your behalf.
Because the claim will be entered on our side, and not at the dealer (your) level, the credits
will not show up on your claim detail report since they were not entered by you as claim
through DCSnet. However, the credit is the difference between your credit notes report and
your October monthly A/R report.
After November, if you are experiencing complications with identifying the credits, please reach out
to StopSaleCompensation@bmwna.com.
Recall 20V-601 High-Voltage Battery
For the month of October, we will provide AMP subsidy support for the loaner vehicles subject to this
recall.
We recommend retiring any vehicle that will be out of service for more than 30 days and replacing it
with another eligible model.
This subsidy payment for October is intended to provide you with time to diversify your fleet with
other eligible models.
IF your center elects to keep the affected vehicles active in the AMP Fleet:
Effective November 1st, all AMP guidelines and utilization rules for these vehicles will be in
effect.
Uninterrupted subsidy is no longer available beginning November 1, 2020.
IF your center elects to retire an affected vehicle from the AMP Fleet:
Remove the affected unit from AMP and add it to POIS by November 1, 2020.
Removing a vehicle from your loaner fleet on or before November 1st will not impact your
uninterrupted depreciation subsidy for October.
Stop-Sale Compensation eligibility is effective from the POIS entry date – the 30-day grace
period is waived.
Stop-Sale Compensation is calculated based on the number of days active in POIS.
Vehicles entered into POIS later than November 1, 2020 will have Stop-Sale Compensation
pro-rated for November based on the total number of days in POIS.
Retired AMP vehicles cannot be removed from POIS and re-enrolled in the AMP Fleet at a
later date.
Note
Attachments:
When retiring an affected vehicle from the AMP Fleet, these vehicles must be removed from ATMS
first. Once you have completed this step, you may then enter the vehicle into POIS.
If the vehicle is not removed from ATMS first, the vehicle will be blocked from POIS
enrollment.
For AMP related questions, contact BMWAMP@bmwna.com.
For Stop-Sale Compensation related questions, contact: StopSaleCompensation@bmwna.com.
No Attachments No Attachments
Recipients: BMW eBay i, All Offerings, All Regions, All Areas, Service, All
BMW eBay i, All Offerings, All Regions, All Areas, Sales, New Vehicle Sales Manager
BMW eBay i, All Offerings, All Regions, All Areas, Sales, General Sales Manager
BMW eBay i All Offerings All Regions All Areas Sales Asst Sales Manager

SEOCONTENT-END

5 Affected Products

Vehicles

16 Associated Documents

Recall Quarterly Report #1, 2020-4

RCLQRT-20V490-2765.PDF 211.127KB

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Defect Code:	0061550500

Work Pkg	Labor Operation	Description (Plus work)	Labor Allowance
# 1	00 69 874	Check the charging history (if 100% SOC), No repair is necessary.	4 FRU
Or:
# 2	00 69 875	Check the charging history (if not 100% SOC), the vehicle will be sent back to BMW NA.	4 FRU

Summary

Remedy

Notes

MODEL

AFFECTED VEHICLES

SITUATION

CAUSE

CORRECTION

PROCEDURE

PARTS INFORMATION

WARRANTY INFORMATION

QUESTIONS REGARDING THIS BULLETIN

RECALL 20V-490: HIGH-VOLTAGE BATTERY

Latest Recalls Documents

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