Recall 20V-185: CV-Joint / Transfer Case – 2013-2016 BMW 3-Series

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March 26, 2020 NHTSA CAMPAIGN NUMBER: 20V185000

Constant-Velocity Joint May Become Damaged

A loss of power to the rear wheels can affect vehicle control, increasing the risk of a crash. Additionally, when the vehicle is parked after a loss of power to the rear wheels and the parking brake is not engaged, unintended rollaway can occur, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 20V185

Manufacturer BMW of North America, LLC

Components POWER TRAIN

Potential Number of Units Affected 8,536

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2013-2016 328d xDrive sedans and 2013-2015 328d xDrive station wagon vehicles. The constant-velocity joint which transfers power between the transfer case and the rear drive shaft, may become damaged, possibly resulting in loss of power to the rear wheels.

 

Remedy

BMW will notify owners, and dealers will replace the constant-velocity joint and inspect the transfer case, replacing it if necessary, free of charge. The recall began May 22, 2020. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle, [INSERT VIN]

Recall Campaign No. 20V-185:  Constant-Velocity (CV) Joint / Transfer Case

Remedy is Unavailable

 

Name
Address1
Address2
City, state, zip

May 2020

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2013-2016 BMW 3 Series Diesel all-wheel-drive vehicles.  Our records indicate that you are the owner of a potentially affected vehicle.

 

Why are we contacting you?

We are informing you of a safety recall on your vehicle although we are not able to perform the remedy at this time.  We will notify you with a follow-up letter as soon as we are able to perform this safety recall.  If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

What could happen?

The constant-velocity joint (CV joint) which transfers power between the transfer case and the rear drive shaft, may become damaged, possibly resulting in loss of power to the rear wheels. Power to the front wheels is maintained, but may only be temporary.  When the vehicle comes to rest, although the transmission lever can be moved to the “Park” position, the vehicle may not be in Park and could move, which increases the risk of a rollaway condition, injury, or a crash.

 

What will BMW do?

When the remedy is available, the CV joint will be replaced and the transfer case will be inspected and, if necessary, replaced.  This remedy will be performed Ufor freeU and take approximately two to four hours, depending upon the remedy. If you already had this procedure performed at your own expense, our follow up letter will contain information regarding possible eligibility for reimbursement.

 

What if I am not the current owner of this vehicle?

If you changed your address or sold the vehicle, you can let us know by visiting https://www.bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact info). If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if I have additional questions?

For the latest updates to this recall, please visit www.bmwusa.com/recall.  Should you have any questions about this recall, please contact your authorized BMW center.  If you need additional assistance, please contact BMW Customer Relations.

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., mWashington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to 30Thttps://www.safercar.gov30T.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend that you and your passengers wear your safety belt at all times.

Sincerely,

BMW of North America, LLC

Spanish translation on back side
Traducción en español en el lado inverso


IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD

Este aviso se aplica a su vehículo, [INSERT VIN]

Campaña de retirada n.º 20V-185: Junta homocinética/caja de transferencia

El repuesto no está disponible

 

Name
Address1
Address2
City, state, zip

Mayo de 2020

Estimado propietario o arrendatario de un vehículo BMW:

Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que algunos vehículos diésel con tracción en todas las ruedas de los modelos de la Serie 3 de BMW de los años 2013 y 2016 tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar afectado.

 

¿Por qué nos ponemos en contacto con usted?

Le informamos sobre una retirada de su vehículo por motivos de seguridad, aunque no podemos fabricar el repuesto en este momento. Le enviaremos otra carta de notificación no bien podamos realizar esta retirada por motivos de seguridad. Si usted no es el único conductor de este vehículo, comunique esta información importante a todos los demás conductores y pasajeros.

 

¿Qué podría suceder?

La junta homocinética que transfiere la potencia entre la caja de transferencia y el eje de transmisión trasero se puede dañar, lo que puede resultar en la pérdida de potencia de las ruedas traseras. La potencia de las ruedas delanteras se mantiene, pero podría ser solo temporalmente. Cuando el vehículo se detiene, aunque la palanca de transmisión se pueda mover a la posición “Park” (estacionar), es posible que el vehículo no esté en Park y se mueva, lo que aumenta el riesgo de que se produzca una condición de rodamiento, lesiones o un choque.

 

¿Qué hará BMW?

Cuando el repuesto esté disponible, reemplazará la junta homocinética y revisará la caja de transferencia para reemplazarla en caso de ser necesario. Esta reparación Uno tendrá ningún costoU y llevará aproximadamente de dos a cuatro horas, dependiendo de la reparación. Si ya ha hecho este procedimiento por su cuenta, nuestra carta de notificación tendrá información sobre la posible elegibilidad para recibir un reembolso.

 

¿Qué ocurre si no soy el propietario actual de este vehículo?

Si cambió su dirección o vendió el vehículo, nos puede avisar visitando https://www.bmwusa.com/mybmw o comunicándose con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (vea la información de contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.

 

¿Qué debo hacer si tengo más preguntas?

Para ver las últimas actualizaciones de esta retirada, visite 30Twww.bmwusa.com/recall30T. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese con el Servicio de Atención al Cliente de BMW.

Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590; llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar https://www.safercar.gov.

Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento.

Atentamente,

BMW of North America, LLC

English version on front side
Versión en inglés en el frente

 


SIB 27 01 20
2020-07-10

RECALL 20V-185: REPLACING THE FLEX DISC AND INSPECTING THE TRANSFER CASE

This Service Information Bulletin (Revision 3) replaces SI B27 01 20 dated June 2020.

 

What’s New (Specific text highlighted):

  • Q&A Attachment updated
  • Parts section updated
  • Process updates in Procedure and Warranty sections
  • Warranty Information now as Attachment

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

MODEL

F30 (3 Series Sedan) F31 (3 Series Sports Wagon) With xDrive and N47T diesel engine

 

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System) or with ISPA NEXT. Recall letter and Q&A are attached.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective March 25, 2020) on certain Model Year 2013 2016 BMW 3 Series Diesel vehicles that were produced between September 14, 2012 and June 30, 2015.

 

Friction rust may damage the output flange at the rear of the transfer case.   This damage could result in a loss of power to the rear wheels. Power to the front wheels is maintained but may only be temporary.  When the vehicle comes to rest, although the transmission lever could be moved to the “Park” position, the vehicle may not be in Park and could move.

 

CAUSE

Higher dynamic load on the aluminum flex disc (EGG), which connects the transfer case to the rear driveshaft, can form friction rust on the output flange of the transfer case.

 

PROCEDURE

  1. Raise the vehicle and determine which style flex disc is installed (1).

 

No further action is required if a black, corded rubber style (GS105) flex disc is installed (1).

 

If an aluminum style “EGG” (2) is installed, it must be replaced with a “GS 105” (1).

The transfer box output flange must then also be inspected for friction rust.

Continue to Step 2.

  1. Use Repair Instruction 26 11 051 Replacing flexible disc for front propeller shaft to access the output flange on the transfer case. Inspect the flange for friction rust. See examples below.

 

Typical output flanges without friction rust build up (1).

 

No further repair is necessary if there is no friction rust around the splines of the output flange.

 

Output flanges with friction rust (1).  Flanges with excessive friction rust will require transfer case replacement.

 

If rust build up cannot be determined by visual inspection, the flange will need to be removed for further diagnosis. 

 

Continue to Step 3.

 

  1. Remove the output flange following Repair Instruction 27 21 020 Replacing radial shaft seal for output flange (ATC 35L).

 

Inspect the splines on both the output flange and the transfer case output shaft (1).

Typical flange and output shaft without any friction rust damage (1).  Reinstall the flange (with new radial oil seal, O-ring and retaining ring) and reassemble the vehicle with new flex disc.

 

Flange and output shaft with friction rust damage (1).  The transfer case will need to be replaced (with new flex disc).

 

NOTE:  The transfer case needs to be replaced if either the flange or the output shaft are worn.

 

Follow Repair Instruction 27 10 020 Installing exchange transfer box (ATC 35L).

 

PARTS INFORMATION

Please monitor the Parts Matrix and DCS messages for the parts ordering procedure.

 

Due to a limited supply of spare parts, a TSARA Case is needed with photo documentation of the inspection for Recall IDS Ticket approval (transfer case shaft seal or transfer case).

 

Only use and invoice the part numbers below that apply.

 

Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part numbers being invoiced and installed, this could delay the payment of claim.

Part Number Description Quantity
Group 1
26 11 7 610 061 Flexible disc 1
26 12 7 536 563 Self-locking hexagon nut 6
26 11 7 635 643 Hexagon bolt 3
18 30 8 632 361 Clamp 1
07 11 9 904 024 Hexagon nut 2
26 11 7 527 475 Hex bolt (M12x1.,5×71-ZNS3) 3
Group 2

Parts required for flange inspection (inspection passed)

27 10 7 546 667 Shaft sealing ring 1
27 10 7 599 326 O-ring 1
27 10 7 539 525 Retaining ring 1
Group 3

Only if the flange inspection fails

27 10 7 649 725 Transfer box exchange 1
26 11 7 529 387 Torx screw with ribs (M8x19-ZNS3) 4
22 31 6 861 324 Transmission bearing set 1

 

Bulk Fluid – Sublet

Part Number Description Quantity
83 22 2 409 710 DTF (1000 ml, 1 liter) As needed

 

Additionally, other small parts that are not specified above, such as one-time use screws, nuts and seals, which must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.

 

WARRANTY INFORMATION

Refer to Attachment.

 

Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below, and when applicable, the part numbers listed above that apply:

Defect Code: 0027100100 F3x N47 Replace flexible disc and check and if required replace transfer box

 

QUESTIONS REGARDING THIS BULLETIN

Technical inquiries Submit feedback at the top of this bulletin
Warranty inquiries Submit an IDS ticket to the Warranty Department
Parts inquiries Submit an IDS ticket to the Parts Department

 

Supporting Materials

picture_as_pdf B270120 Attachment Warranty.pdf
picture_as_pdf B270120 Recall Notice.pdf
picture_as_pdf 2020-F30-31-TransferCase-QA-(15June2020).pdf


Attachment to B27 01 20
May 2020

SAFETY RECALL NOTICE

 

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 20V-185: CV-Joint / Transfer Case – B27 01 20

BMW AG is conducting a Voluntary Safety Recall (effective March 25, 2020) on certain Model Year 2013 – 2016 BMW 3 Series models that were produced between September 14, 2012 and June 30, 2015.

 

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act.

 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.

 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

 

We appreciate all your assistance with this Recall.


Attachment to SI B27 01 20
July 2020

 

RECALL 20V-185: REPLACING THE FLEX DISC AND INSPECTING THE TRANSFER CASE

 

WARRANTY INFORMATION

 

Revisions shown by yellow shading.

 

Reimbursement for this Recall will be via normal claim entry utilizing the applicable work package information below, and when applicable, the part numbers listed above that apply:

 

Defect Code: 0027100100 F3x N47 Replace flexible disc and check and if required replace transfer box

 

The vehicle is already in the workshop-

 

Inspection Only

Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 1 00 68 969 Visually check which flexible disc is installed, vehicles equipped with the GS 105 flexible disc (No repair is necessary) 3 FRU

 

Or:

Installing the GS 105 Flexible Disc Only-

Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 2 00 68 970 Visually check which flexible disc is installed, vehicles equipped with EGG flexible disc, remove the flexible disc and install a GS 105 flexible disc on the front propeller shaft (no friction rust is found on the connector gearing of the transfer box) Refer in AIR
And, if needed 00 68 971 Step 3: Additional work to remove flange and checking splined shaft (Transfer box is OK, replace the sealing ring and re-reassemble) 6 FRU

 

Or:

Installing the GS 105 Flexible Disc and replacing the Transfer Box-

Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 3 00 68 970 Visually check which flexible disc is installed, vehicles equipped with EGG flexible disc, remove the flexible disc and install a GS 105 flexible disc (friction rust is found on the connector gearing of the transfer box) Refer in AIR
And, if needed 00 68 972 Step 3: Additional work to remove flange and checking splined shaft (Transfer box replacement is necessary) 2 FRU
And: 00 69 539 After checking, replacing the transfer box (includes installing a new rubber mount for the transmission bearing, programming and encoding the vehicle’s control units, connecting an approved battery charger/power supply and performing a vehicle test) Refer in AIR
And: 00 68 986 Additional work to replace the flexible disc for front propeller shaft with the GS 105 (With transfer box replacement) 1 FRU
And: 00 69 540 Administrative effort (photo documentation) with the VIN for the TSARA case 2 FRU

 

Or:

The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)-

 

Inspection Only

Work Pkg Labor Operation Description (Main work) Labor Allowance
# 4 00 68 353 Visually check which flexible disc is installed, vehicles equipped with the GS 105 flexible disc (No repair is necessary) 5 FRU

 

Or:

Installing the GS 105 Flexible Disc Only-

Work Pkg Labor Operation Description (Main work) Labor Allowance
# 5 00 68 354 Visually check which flexible disc is installed, vehicles equipped with EGG flexible disc, remove the flexible disc and install a GS 105 flexible disc on the front propeller shaft (no friction rust is found on the connector gearing of the transfer box) Refer in AIR
And, if needed 00 68 971 Step 3: Additional work to remove flange and checking splined shaft (Transfer box is OK, replace the sealing ring and re-reassemble) 6 FRU

 

Or:

Installing the GS 105 Flexible Disc and replacing the Transfer Box-

Work Pkg Labor Operation Description (Main work) Labor Allowance
# 6 00 68 354 Visually check which flexible disc is installed, vehicles equipped with EGG flexible disc, remove the flexible disc and install a GS 105 flexible disc (friction rust is found on the connector gearing of the transfer box) Refer in AIR
And, if needed 00 68 972 Step 3: Additional work to remove flange and checking splined shaft (Transfer box replacement is necessary) 2 FRU
And: 00 69 539 After checking, replacing the transfer box (includes installing a new rubber mount for the transmission bearing, programming and encoding the vehicle’s control units, connecting an approved battery charger/power supply and performing a vehicle test) Refer in AIR
And: 00 68 986 Additional work to replace the flexible disc for front propeller shaft with the GS 105 (With transfer box replacement) 1 FRU
And: 00 69 540 Administrative effort (photo documentation) with the VIN for the TSARA case 2 FRU

 

Also, only one Main work flat rate labor operation code can be claimed per workshop visit.

Claim Repair Comments (Repair without Transfer Box Replacement)-

 

Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B27 01 20 WP 1, 2, 4 or 5), unless otherwise required by State law.

 

Consequential Repair (Transfer Box Replacement – Labor operation 00 69 539)-

 

Claim this item (WP 3 or 6) under the special defect code listed above with the applicable additional special labor operations provided.

 

Please explain this consequential repair work (the why and what) on the repair order and in the claim comments section.

 

During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time.

 

When replacing the transfer box is required, update the vehicle to the required i-level by performing and submitting it as outlined in this Recall Campaign (labor operation code 00 69 539). 

 

For the other open campaign repairs, please be sure to also perform any additional work (before and/or after) these repairs require and/or close the remaining programming and encoding Technical Campaign repairs as outlined in the corresponding Service Information Bulletin.

 

And, as needed:

 

Sublet – Bulk Materials (RO and Claim Comments Required)-

 

Sublet Code 4 Up to $20.00 Reimbursement for the repair-related bulk material (Top-up) (Do not use the BMW part number for claim submission)

 

Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part numbers) is at the dealer net price amount for the quantity used plus your center’s handling.

 

Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section

 

And, as applicable:

 

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)-

 

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

 

  • Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

 

Please refer to SI B01 29 16 for additional information.

 

Programming and Encoding – Vehicle Control Units (RO and Claim Comments Required)

 

The programming procedure automatically reprograms and encodes all vehicle control modules which do not have the latest software I-level. If one or more control module failures occur during this programming procedure:

 

  • Please claim this consequential control module-related repair work (including performing the IRAP Control Unit Recovery procedure first as required, refer to the SIB in AIR) under the defect code listed in this bulletin with the applicable AIR labor operations.

 

Please explain this additional work (The why and what) on the repair order and in the claim comments section

 

For control module failures that occurred prior to performing the programming procedure (only required when the transfer box has to be replaced):

 

  • If covered under an applicable limited warranty, claim the applicable test plan and the corresponding control module-related repair work using the applicable defect code and labor operations in AIR (including diagnosis with separate punch times).

 

TREAD Act Reimbursement – Qualifying Prior Customer-Pay Repairs-

 

If your center is presented with a reimbursement request, BMW of North America, LLC will reimburse qualifying customer-pay repairs to address the issue described in this bulletin that were performed on Affected Vehicles prior to the release of this Recall Service Information bulletin.

 

Please proceed as applicable:

 

The customer arrives with an affected vehicle to your workshop-

 

Perform the open Recall repair outlined in this bulletin, and if the prior repair qualifies (see below), submit for both the Recall repair and the customer-pay reimbursement (Separate repair line items/separate defect codes).

 

Or:

 

The customer only presents your center with a customer-pay invoice for the prior repair-

 

If the vehicle and the prior repair qualifies (see below), submit for the customer-pay reimbursement portion only.

 

Customer-pay Invoice Review and Reimbursement Procedure-

 

Review and verify that the prior customer-pay invoice (BMW center or independent repair shop) contains a repair that was performed to address the issue described in this Recall Service Information bulletin.

 

If this prior repair qualifies, reimburse the customer (labor and parts).

 

Submit for this customer-paid repair expense under Defect Code 85 99 00 12 NA, as follows:

 

  • Sublet Code 3
  • Dollar amount (with no markup)
  • Comment: RECALL 20V-185: REPLACING THE FLEX DISC AND INSPECTING THE TRANSFER CASE – Reimbursement for allowable expenses that relate to performing the prior qualifying customer-pay repair
  • Additionally, explain and itemize the claimed sublet amount on the repair and in the claim comments

 

Retain the original customer pay invoice in your files; this documentation may be requested by BMW during the claim review process.

 

Repairs that do not qualify for Reimbursement-

 

Repairs that do not qualify for reimbursement include repairs performed on non-affected vehicles, and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs that were performed using non-genuine BMW parts and/or used passenger car or light truck parts.

 

This claim submission for the prior customer-pay reimbursement, when it is submitted as outlined under Defect Code 85 99 00 12 NA, will not close the Open Safety Recall on the vehicle.


Attachment to B27 01 20
July 2020

Constant-Velocity Joint / Transfer Case
Safety Recall 20V-185
Model Year 2013-2016
BMW 3 Series Diesel AWD
Last Updated 06/15/2020

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?

Certain Model Year 2013-2016 BMW 3 Series Diesel all-wheel-drive (AWD) vehicles in the US, produced between September 2012 and June 2015, are potentially affected.

Q2. What is the specific issue?

The constant-velocity joint, which transfers power between the transfer case and the rear drive shaft, could become worn over time.  This could affect power to the rear wheels.  Power to the front wheels is maintained but may only be temporary.  When the vehicle comes to rest, although the transmission lever could be moved to the “Park” position, the vehicle may not be in Park and could move.

Q3. Why are other BMW Group vehicles not included in this Safety Recall?

Other vehicles were equipped with a different type of constant-velocity joint.

Q4. How did BMW Group become aware of this issue?

BMW Group became aware of this issue through its quality control procedures.

Q5. Can I determine if this issue exists in my vehicle?

No.

Q6. Can I continue to drive my vehicle (before I receive my letter)?

Yes.  However, when you receive a letter requesting you to make an appointment to have this Safety Recall performed by an authorized BMW center, please do so as soon as possible.  If you are not the only driver of this vehicle, please advise all other drivers of this important information.

Q7. How will my vehicle be repaired?

The constant-velocity joint and transfer case will be inspected and, if necessary, replaced for free and will take several hours.

Q8. Is BMW Group aware of any accidents or injuries in the US, involving these BMW Group vehicles associated with this Safety Recall?

No.

Q9. How will I be informed of this Safety Recall?

Letters will be mailed in May via First Class mail advising owners of this Safety Recall and, if parts are available, to schedule an appointment with an authorized BMW center to have this Safety Recall performed.  If parts are not available, a follow-up letter will be mailed when parts become available, advising owners to schedule an appointment to have the Safety Recall performed.  You can locate your nearest authorized BMW center at www.bmwusa.com/dealer.  To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.

Q10. Do I have to wait for my letter to have my vehicle serviced?

No. Please contact an authorized BMW center immediately to schedule an appointment to have this important and free Safety Recall performed. For the latest updates to this Safety Recall, please visit www.bmwusa.com/recall .

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle, [INSERT VIN]

Recall Campaign No. 20V-185:  Constant-Velocity (CV) Joint / Transfer Case

 

Remedy is Available

 

Name
Address1
Address2
City, state, zip

 

May 2020

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to motor vehicle safety, exists in Model Year 2013-2016 BMW 3 Series Diesel all-wheel-drive vehicles.  Our records indicate that you are the owner of a potentially affected vehicle.

 

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not had this recall performed, please contact your authorized BMW center immediately to have this important free remedy performed as soon as possible.  Visit 30TUwww.bmwusa.com/dealerU30T to locate your nearest BMW center.  If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information

 

What could happen?

The constant-velocity joint (CV joint) which transfers power between the transfer case and the rear drive shaft, may become damaged, possibly resulting in loss of power to the rear wheels.  Power to the front wheels is maintained, but may only be temporary.  When the vehicle comes to rest, although the transmission lever can be moved to the “Park” position, the vehicle may not be in Park and could move, which increases the risk of a rollaway condition, injury, or a crash.

 

What will BMW do?

The CV joint will be replaced and the transfer case will be inspected and, if necessary, replaced.  This remedy will be performed for free and take approximately two to four hours, depending upon the remedy.  If you already had this procedure performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.

There may be some options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMW center to check what may be available.

 

What if I am not the current owner of this vehicle?

If you changed your address or sold the vehicle, you can let us know by visiting

https://www.bmwusa.com/mybmw or by contacting BMW Customer Relations (see left side of page for contact info).  If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.  

 

What if I have additional questions?

For the latest updates to this recall, please visit www.bmwusa.com/recall.  Should you have any questions about this recall, please contact your authorized BMW center.  If you need additional assistance, please contact BMW Customer Relations.

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to 30Thttps://www.safercar.gov30T.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend that you and your passengers wear your safety belt at all times.

 

Sincerely,

BMW of North America, LLC

Spanish translation on back side
Traducción en español en el lado inverso


TREAD ACT CUSTOMER REIMBURSEMENT PLAN

(BMW of North America, LLC)

 

If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW center.  Expenses paid to repair facilities outside of the BMW center network will be considered; however, the repair procedure must meet BMW standards.

 

Your authorized BMW center will request a copy of your owner notification letter, as well as your previously paid invoice. They will then inspect the vehicle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.

 

Please note the following:

  • Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc will not be reimbursed.
  • The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.
  • Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
  • Expenses for repairs performed more than 10 days after the date of the last owner notification letter sent by BMW are not eligible for reimbursement.

Your authorized BMW center should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair.  If you qualify for such a reimbursement, your BMW center will also be able to advise you of the manner in which you can expect to receive reimbursement.

Your authorized BMW center should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.

In special situations where your authorized BMW center cannot be of assistance, you may submit your written request for reimbursement to:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

If you intend to submit a request for reimbursement to our Customer Relations and Services department, your vehicle (if it is still in your possession and was repaired at a facility outside of the BMW center network) will need to be inspected at an authorized BMW center before a claim can be accepted for consideration.  This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.


IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD

Este aviso se aplica a su vehículo, [INSERT VIN]

Campaña de retirada n.º 20V-185: Junta homocinética/caja de transferencia

 

El repuesto está disponible

 

Name
Address1
Address2
City, state, zip

 

Mayo de 2020

Estimado propietario o arrendatario de un vehículo BMW:

Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que los vehículos diésel con tracción en todas las ruedas de los modelos de la Serie 3 de BMW de los años 2013 y 2016 tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo que podría estar afectado.

 

¿Por qué nos ponemos en contacto con usted?

Nos complace informarle que estamos listos para realizar esta retirada. Si no se ha hecho la retirada, comuníquese de inmediato con el centro autorizado de BMW para que le hagan esta importante reparación gratis lo antes posible. Visite 30TUwww.bmwusa.com/dealerU30T para localizar el centro de BMW más cercano. Si usted no es el único conductor de este vehículo, comunique esta información importante a todos los demás conductores y pasajeros.

 

¿Qué podría suceder?

La junta homocinética que transfiere la potencia entre la caja de transferencia y el eje de transmisión trasero se puede dañar, lo que puede resultar en la pérdida de potencia de las ruedas traseras. La potencia de las ruedas delanteras se mantiene, pero podría ser solo temporalmente. Cuando el vehículo se detiene, aunque la palanca de transmisión se pueda mover a la posición “Park” (estacionar), es posible que el vehículo no esté en Park y se mueva, lo que aumenta el riesgo de que se produzca una condición de rodamiento, lesiones o un choque.

 

¿Qué hará BMW?

Reemplazará la junta homocinética y revisará la caja de transferencia para reemplazarla en caso de ser necesario. Esta reparación no tendrá ningún costo y llevará aproximadamente de dos a cuatro horas, dependiendo de la reparación. Si ya ha hecho este procedimiento por su cuenta, consulte el adjunto sobre la posible elegibilidad para recibir un reembolso.

Podría haber algunas opciones en caso de que sea un inconveniente traer el vehículo para repararlo, si fuera necesario. Comuníquese con su centro local de BMW para ver qué opciones hay disponibles.

 

¿Qué ocurre si no soy el propietario actual de este vehículo?

Si cambió su dirección o vendió el vehículo, nos puede avisar visitando https://www.bmwusa.com/mybmw o comunicándose con el Servicio de Atención al Cliente de BMW (BMW Customer Relations) (vea la información de contacto en el lado izquierdo de la página). Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.  

 

¿Qué debo hacer si tengo más preguntas?

Para ver las últimas actualizaciones de esta retirada, visite 30Twww.bmwusa.com/recall30T. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese el Servicio de Atención al Cliente de BMW.

Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590; llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153), o visitar 30Thttps://www.safercar.gov30T.

Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros usen el cinturón de seguridad en todo momento.

 

Atentamente,

BMW of North America, LLC

English version on front side
Versión en inglés en el frente


PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA, RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)

(BMW of North America, LLC)

 

Si pagó por la reparación descrita en la carta adjunta y desearía que los gastos se consideren para reembolso, póngase en contacto con el centro autorizado de BMW de su localidad.  Se tendrán en cuenta los gastos pagados a instalaciones de reparación que no pertenezcan a la red de centros de BMW; sin embargo, el procedimiento de reparación debe seguir las normas establecidas por BMW.

 

El centro autorizado de BMW de su localidad le solicitará una copia de la carta de notificación al propietario, al igual que la factura pagada previamente. Después, inspeccionarán el vehículo (si todavía lo tiene) antes de presentar una reclamación en su nombre ante BMW of North America, LLC para solicitar el reembolso.

 

Tenga en cuenta lo siguiente:

  • Solamente se reembolsan las reparaciones que se deban a esta retirada por motivos de seguridad. No se reembolsarán los gastos derivados, como remolque, alquiler, hospedaje, reparación de daños, etc.
  • El precio de venta minorista sugerido por el fabricante (MSRP) para las piezas genuinas de BMW se considerará como la guía para los cargos razonables por piezas.
  • La mano de obra de la reparación, los impuestos y el desecho de los residuos peligrosos, cuando se hayan pagado previamente, son elegibles para reembolso.
  • Los gastos por las reparaciones realizadas más de 10 días después de la fecha de la última carta de notificación al propietario enviada por BMW no son elegibles para reembolso.

El centro autorizado de BMW de su localidad debe poder responder las preguntas que pueda tener sobre sus calificaciones para el reembolso de una reparación previa.  Si califica para dicho reembolso, el centro de BMW de su localidad también podrá informarle sobre cómo puede recibir el reembolso.

El centro autorizado de BMW de su localidad debe ser su contacto principal sobre este tema. No obstante, se puede comunicar con el Customer Relations and Services Department (Departamento de Relaciones con el Cliente y Servicios al Cliente) llamando al 1-800-525-7417 si necesita asistencia especial.

En las situaciones especiales en las que el centro autorizado de BMW de su localidad no pueda ayudarlo, puede presentar una solicitud escrita de reembolso a la siguiente dirección:

Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

Si intenta presentar una solicitud de reembolso ante nuestro Customer Relations and Services Department, su vehículo (si todavía lo tiene y fue reparado en una instalación que no pertenece a la red de centros de BMW) deberá ser inspeccionado en un centro autorizado de BMW antes de que se pueda aceptar una reclamación para consideración.  El fin de este procedimiento es garantizar que las reparaciones previas efectuadas en una instalación externa cumplan con las normas de BMW para la realización de la retirada.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
BMW 328D 2013-2016

 


13 Associated Documents

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-20V185-0790.pdf 671.388KB

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ISSUED Owner Notification Letter(Part 577) – Remedy is available

RCONL-20V185-1192.pdf 197.363KB

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Remedy Instructions and TSB

RCRIT-20V185-2302.pdf 1400.706KB

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Recall Acknowledgement

RCAK-20V185-6473.pdf 244.294KB

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Defect Notice 573 Report

RCLRPT-20V185-1147.PDF 215.915KB

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Manufacturer Notices(to Dealers,etc) – Dealer Memo re BMW Recall 20V-xxx: CV-Joint / Transfer Case

RCMN-20V185-2782.pdf 143.764KB

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Remedy Instructions and TSB

RCRIT-20V185-3160.pdf 1845.63KB

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Remedy Instructions and TSB

RCRIT-20V185-4597.pdf 796.84KB

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Remedy Instructions and TSB

RCRIT-20V185-2996.pdf 1394.73KB

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V185-3833.PDF 211.332KB

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V185-1475.PDF 211.246KB

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V185-4828.PDF 211.142KB

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Remedy Instructions and TSB – Remedy Instructions re RECALL 20V-185: REPLACING THE FLEX DISC AND INSPECTING THE TRANSFER CASE

RCRIT-20V185-5519.pdf 1697.509KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V185&docType=RCL

 


 

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Transfer Case Fluid 1 Liter Febi TF-0870 (SAE 75W) for BMW
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