Safety Recall 20V-152 – Instrument Panel – 2018-2020 BMW X3, 2019-2020 X4

March 18, 2020 NHTSA CAMPAIGN NUMBER: 20V152000

Improperly Tightened Instrument Panel Casing

 

In the event of a crash necessitating air bag deployment, the air bag could damage the instrument panel and cause small pieces of the panel to strike the driver or other occupants, increasing the risk of injury.

 

NHTSA Campaign Number: 20V152

Manufacturer BMW of North America, LLC

Components ELECTRICAL SYSTEM, AIR BAGS

Potential Number of Units Affected 15

 

Summary

BMW of North America, LLC (BMW) is recalling certain 2019-2020 X4 xDrive30i and X4 M40i, and 2018-2020 X3 sDrive30i, X3 xDrive30i, X3 M40i, and X3M vehicles. The instrument panel casing may not have been tightened properly to the passenger air bag.

 

Remedy

BMW will notify owners, and dealers will replace the instrument panel casing, free of charge. The recall began May 15, 2020. Owners may contact BMW customer service at 1-800-525-7417.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your BMW has a Recall

 


SIB 51 11 20
2020-03-25

RECALL 20V-XXX: REPLACE INSTRUMENT PANEL

 

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

 

This Service Information Bulletin (Revision 1) replaces SI B51 11 20 dated March 2020.

 

What’s New (Specific text highlighted):

  • Complete content revision

 

MODEL

Engineering Designation Model Description Production Date
F97 X3 M Sports Activity Vehicle November 1, 2019
G01 X3 Sports Activity Vehicle December 14, 2017 – August 21, 2019
G02 X4 Sports Activity Coupe January 22, 2019 – August 17, 2019

 

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System) or with ISPA NEXT. Recall letter and Q&A are attached.

 

SITUATION

BMW AG is conducting a Voluntary Safety Recall (effective March 18, 2020) on a small number of Model Year 2018 – 2020 BMW vehicles that were produced between December 14, 2017 and November 1, 2019.

The connection between the passenger air bag and the casing of the instrument panel may not have been performed according to specifications.  As a result, the instrument panel will need to be replaced.

 

CAUSE

The airbag may have been improperly installed onto the instrument panel, causing damage to the instrument panel.

 

CORRECTION

Replace the instrument panel.

 

PROCEDURE

Replace the instrument panel, following repair instructions REP 51 45 031 “Replacing instrument panel trim”.

 

PARTS INFORMATION

For vehicles affected by this recall, please refer to the Parts Matrix and  DCS messages for the ordering procedure.

 

WARRANTY INFORMATION

Reimbursement for this Recall will be via normal claim entry utilizing the following information together with the part number supplied through the IDS ticket submission:

 

Defect Code: 0051890400

 

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop-

Work Pkg Labor Operation Description (Plus work) Labor Allowance
# 1 00 69 517 Replacing the instrument panel trim (Pluswork) 46  FRU (F97);

47  FRU (G01, G02)

 

Or:

The vehicle arrives at your center and this Recall shows open (No other main work will be performed or claimed during this workshop visit)-

Work Pkg Labor Operation Description (Main work) Labor Allowance
# 2 00 69 016 Replacing the instrument panel trim (Main work) 48  FRU (F97, G01);

49  FRU (G02)

 

Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes.  Also, only one Main work flat rate labor operation code can be claimed per workshop visit.

 

Claim Repair Comments

Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and the claim comments (For example: B51 11 20 WP 1).

And, as applicable:

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI B01 29 16 for additional information. Supporting Materials

picture_as_pdf B511120 Recall Notice.pdf picture_as_pdf B511120_2020-G01-02-InstrumentPanel-QA-(18Mar2020).pdf


SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 20V-xxx: Replace Instrument Panel – B51 11 20

BMW AG is conducting a Voluntary Safety Recall (effective March 18, 2020) on a small number of Model Year 2018 – 2020 BMW vehicles that were produced between December 14, 2017 and November 1, 2019.

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

  

We appreciate all your assistance with this Recall.


Instrument Panel
Safety Recall 20V-xyz
Model Year 2018-2020
BMW X3/X3M SAV, X4/X4M SAC
Last Updated 03/18/2020

 

Q1. Which BMW Group models in the US are potentially affected by this Safety Recall?

Certain Model Year 2018-2020 BMW X3/X3M SAV and X4/X4M SAC vehicles in the US, produced between December 2017 and November 2019, are potentially affected.

 

Q2. What is the specific issue?

During supplier production, the connection between the instrument panel and the passenger air bag may not have been performed to specifications.  In a crash, deployment of the passenger air bag could damage the panel.  This could cause small pieces of the panel to separate, increasing the risk of injury.

 

Q3. Why are other BMW Group vehicles not included in this Safety Recall?

Other vehicles were equipped with an instrument panel produced to specifications.

 

Q4. How did BMW Group become aware of this issue?

BMW Group became aware of this issue through its quality control procedures.

 

Q5. Can I determine if this issue exists in my vehicle?

No.

 

Q6. Can I continue to drive my vehicle (before I receive my phone call / letter)?

Yes.  However, when you are contacted by BMW to schedule an appointment with an authorized BMW center to have this Safety Recall performed, please do so as soon as possible.  If you are not the only driver of this vehicle, please advise all other drivers of this important information.

 

Q7. How will my vehicle be repaired?

The instrument panel will be replaced for free and can take several hours.

 

Q8. Is BMW Group aware of any accidents or injuries in the US, involving these BMW Group vehicles associated with this Safety Recall?

No.

 

Q9. How will I be informed of this Safety Recall?

BMW is contacting potentially affected customers by phone to inform them of this Safety Recall and, if parts are available, to schedule an appointment with an authorized BMW center to have this Safety Recall performed.  If necessary, customers will receive a letter in May via First Class mail advising them of this Safety Recall and to schedule an appointment with an authorized BMW center to have this Safety Recall performed.

To locate the nearest authorized BMW center, please visit www.bmwusa.com/dealer.  To ensure the BMW Group has your most recent contact and vehicle information, please register your BMW vehicle at www.bmwusa.com/myBMW.  Registration is free, and will give you access to factory initiated campaigns and other information specific to your vehicle.

 

Q10. Do I have to wait for my letter to have my vehicle serviced?

Yes.  BMW is in the process of ensuring that the necessary tools, parts, and procedures are available prior to contacting you to schedule an appointment with an authorized BMW center to have this important Safety Recall performed.  For the latest updates to this recall, please visit www.bmwusa.com/recall.

 

 


IMPORTANT SAFETY RECALLRemedy Available

This notice applies to your vehicle,
Recall Campaign No. 20V-152:  Instrument Panel

May 2020

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2018 – 2020 BMW X3/X3M SAV and X4 SAC vehicles.  Our records indicate that you are the owner of a potentially affected vehicle.

 

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment.

Visit www.bmwusa.com/dealer to locate your nearest BMW center.

 

What could happen?

During supplier production, the connection between the instrument panel and the passenger air bag may not have been performed to specifications. In a crash, deployment of the passenger air bag could damage the panel.  This could cause small pieces of the panel to separate, increasing the risk of injury.

If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

 

What will BMW do?

The instrument panel will be replaced for free which could take several hours.

 

What if I am not the current owner of this vehicle?

You can update the vehicle ownership or your contact information by completing the enclosed postagepaid card or by registering at https://www.bmwusa.com/myBMW. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

What if I have questions or experience problems?

For the latest updates to this recall, please visit www.bmwusa.com/recall.  Should you have any questions about this recall, please contact your authorized BMW center.  If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwusa.com.

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend that you and your passengers wear your safety belt at all times. Sincerely,

BMW of North America, LLC

Spanish translation on back side
Traducción en español en el lado inverso

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
BMW X3 2018-2020
BMW X4 2019-2020

 


8 Associated Documents

ISSUED Owner Notification Letter(Part 577) – Remedy Available

RCONL-20V152-3638.pdf 665.466KB

RCONL-20V152-3638

 


Remedy Instructions and TSB – Replace Instrument Panel

RCRIT-20V152-6428.pdf 171.845KB

RCRIT-20V152-6428

 


Defect Notice 573 Report

RCLRPT-20V152-3660.PDF 214.521KB

RCLRPT-20V152-3660

 


Manufacturer Notices(to Dealers,etc) – Memo to Dealers re BMW Recall 20V-xxx: Replace Instrument Panel

RCMN-20V152-3954.pdf 180.119KB

RCMN-20V152-3954

 


Recall Acknowledgement

RCAK-20V152-6674.pdf 244.227KB

RCAK-20V152-6674

 


Recall Quarterly Report #3, 2020-4

RCLQRT-20V152-1460.PDF 211.315KB

RCLQRT-20V152-1460

 


Recall Quarterly Report #2, 2020-3

RCLQRT-20V152-7551.PDF 211.232KB

RCLQRT-20V152-7551

 


Recall Quarterly Report #1, 2020-2

RCLQRT-20V152-5255.PDF 211.132KB

RCLQRT-20V152-5255

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V152&docType=RCL

 


 

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LAUNCH OBD2 Scanner CRP123 Elite - 2023 Newest Model Engine/ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,Lifetime Free Update
  • 🚩2023 New Elite Version🚩Same Function As LAUNCH CRP123E 🚩Lifetime Free Update🚩5 YEARs Warranty 🚩Conact seller to get Free Gift 🚩Fast delivery by Amazon
  • 🎁【Great Gift Idea For Every Car Owner】: Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with high-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
  • 🚗【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
  • 🚗【 Error Fault Code Reader 】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and Vehicle Information, O2 Sensor Test, EVAP Test of Fuel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your vehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
  • 🚗【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】※Live Data Graphing ,more intuitive to know your vehicle’s problem . ※ Large size Color Screen ;※ Print Function:Print the diagnose result easily; ※ with user manual and register & update tutorial video uploaded in the link by us, you can Look up it anytime by ONE-CLICK.
Bestseller No. 10
Autel ML629 OBD2 Scanner ABS SRS Engine Transmission Diagnoses OBD II Full Functions Upgraded Version of AL519/AL619/ ML619 for DIYers Professionals
  • 👍[Best Choice for DIYers & Home Mechanics] With all 10 OBDII test modes, the Autel scanner MaxiLink ML629 can easily find out the cause of the CEL and turn off the light after certain repairs. Unlike other Check Engine Light code reader, this OBD2 scanner can diagnose the Engine/Transmission/ABS/SRS systems and turn off the 4-system related warning lights, improving driving safety. It also features 4-in-1 Graph Live Data, DTC Lookup, free lifetime update, etc.
  • 👍[4 Systems ECM/TCM/ABS/SRS Diagnoses] Upgraded from Autel ML519/AL619/ML619, this car diagnostic tool can get quick access to the ABS/SRS/Engine/Transmission systems and read/clear codes from the systems. Thus, it can quickly figure out the system problems, and make sure the 4 systems work correctly & safely. The ABS scanner supports most vehicles after 1996 from the USA, Asia, & Europe. Check the compatibility first with car VIN before purchase.
  • 👍[10 Test Modes of OBDII Functions] As a professional OBD2 scanner for turning off the CEL when it comes on, Autel Scanner ML629 can also accurately determine the possible causes by reading codes/live data/freeze frame/vehicle information, O2 sensor test, I/M readiness, on-board monitor test, and EVAP system leak test. Based on Auto VIN technology, this OBD2 diagnostic tool ML629 can automatically identify the car and quickly retrieve the car’s VIN.
  • 👍[Built-in DTC Library with 10000+ DTCs] Designed with a built-in DTC library, this Autel OB2 scanner ML629 allows you to look up the definition of diagnostic trouble codes (DTCs) anytime. No need Google search. After you read codes, the definition is directly displayed with the DTCs, so you know what the problem is and may be able to fix it yourself quickly. Also,10000+ DTC definitions are stored in and updated for more.
  • 👍[Graph Live Data & Data Playback & Report Print] The Autel obd2 scanner ML629 allows you to view the live data/PID (for some models) of multiple sensors and components in text & graph modes to quickly pinpoint bad parts or faults. The Freeze Frame Data aids you to do fast & accurate diagnostics and repairs by recording the parameters when the fault occurs. Meantime, the code reader ML629 also can play back the data recorded or print it out via PC to share it with others.

Last update on 2023-05-20 / Affiliate links / Images from Amazon Product Advertising API

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