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January 15, 2020 NHTSA CAMPAIGN NUMBER: 20V016000
Passenger Air Bag Inflators May Explode
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
NHTSA Campaign Number: 20V016
Manufacturer BMW
of North America, LLC
Components AIR BAGS
Potential Number of Units Affected 4,007
Summary
BMW of North America, LLC (BMW) is recalling certain 2009-2012 X5 xDrive35d, 2008-2012 X6 xDrive35i, X6 xDrive50i and X6 M, 2007-2012 X5 30si, X5 xDrive30i, X5 xDrive35i, X5 48i, X5 xDrive48i, X5 xDrive50i and X5 M and 2010-2011 X6 ActiveHybrid vehicles equipped with non-desiccated, passenger frontal air bag inflators containing phase stabilized ammonium nitrate (PSPI-2) propellant that were used as interim remedy parts for previous Takata recalls. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy
BMW will notify owners, and dealers will replace the passenger front air bag, free of charge. The recall began March 11, 2020. Owners may contact BMW customer service at 1-800-525-7417.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your BMW has a Recall
SIB 65 02 20
2020-01-16
RECALL CAMPAIGN 20V-016: REPLACE PASSENGER’S FRONT AIR BAG MODULE
Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.
MODEL
| E-Series | Model Description | Production Date |
| E70 | X5 including M Sports Activity Vehicle | September 27, 2006 – March 28, 2012 |
| E70 | X5 diesel SAV | November 4, 2008 – November 28, 2012 |
| E71 | X6 including M Sports Activity Coupe | February 20, 2008 – February 20, 2012 |
| E72 | X6 Active Hybrid SAC | October 8, 2009 – January 12, 2011 |
AFFECTED VEHICLES
Vehicles which are affected by this recall were included in an earlier Takata recall and received an interim remedy.
Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG is conducting a Voluntary Safety Recall (effective January 16, 2020) on certain Model Year 2007 – 2012 BMW vehicles that were produced between September 27, 2006 and November 28, 2012.
This recall is for vehicles which have already had the PSPI-2 passenger front air bag replaced as part of a previous recall.
The currently installed part must be inspected.
- If it is an interim repair air bag, it corresponds technically to the originally installed passenger air bag.
- If it is a final repair air bag (part number 72 12 6 995 901), no further action is necessary and this recall can be closed.
OTHER AIR BAG-RELATED FAULTS AND REPAIRS
This Recall applies to an operational passenger’s front air bag. The issue addressed will not cause an air bag (SRS) malfunction light to illuminate. It will also not prevent the system from deploying in a front-end collision.
However, a recalled vehicle can arrive at your center with an air bag malfunction light illuminated.
It is important to notify the customer that diagnosing other air bag-related system issues may be required and this diagnosis and corresponding repair work, if needed, is not covered by this Recall.
In this case, replacing the passenger’s front air bag module will not correct the other fault code (s).
CAUSE
After long-term exposure in areas with a high level of humidity, moisture may enter the housing of the gas generator on the passenger’s front air bag.
- In the event of a crash necessitating deployment of the front passenger’s air bag, the moisture may create excessive internal pressure, possibly causing rupture of the air bag inflator and resulting in metal fragments striking and injuring the front passenger or other passengers
CORRECTION
Replace the passenger’s front air bag assembly.
PROCEDURE
Please record the exterior cosmetic condition of the dashboard cover on the Repair Order prior to any repair.
Access front passenger air bag to read the parts label.
- If it is a final repair air bag (part number 72 12 6 995 901) no further action is necessary and this recall can be closed.
- If it is any other part number, perform the Recall repair.
Follow ISTA Repair Instructions for removal/installation of air bag assembly:
- REP 72 12 000 – Removing and installing or replacing air bag module on passenger side
In addition to the repair instructions and to assist you in performing this repair, refer to a step-by-step video on how to remove the air bag from the vehicle.
- tinyurl.com/V650117
Warning! Incorrect handling may result in triggering of the air bag module and thereby cause serious injury.
- Comply with safety regulations for handling components with gas generators.
- Do not exert any force on the air bag module.
- Use only specified tools for releasing the air bag module.
The only parts allowed to be installed in this repair are the part numbers supplied in the PARTS INFORMATION section.
The replacement air bag module’s serial number must be documented on the repair order so it can also be entered into the claim’s comment section.
| The dash cover and center console have sharp edges that can cut into the dashboard or seat during removal. Take precautions to prevent contact that can damage the interior.
Note: Please make sure the blower motor wiring is routed correctly behind the crash-pad prior to reinstallation of the dashboard. After installation of the air bag, if there are any noises during the road test:
|
PARTS INFORMATION
Please monitor the Parts Matrix and DCS messages for the parts ordering procedure.
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the following part numbers may result with the wrong part number(s) being invoiced and installed, this could delay the payment of claim.
| Part Number: | Description: | Quantity: |
| 72 12 6 995 901 | Air Bag Passenger Front (Final repair part) | 1 |
| 07 11 9 905 949 | Hex Nut M6 | 8 |
PARTS RETENTION
Recalled parts that are removed from BMW vehicles cannot be used for resale!
The parts replaced to perform and submit for this Recall repair procedure are the property of BMW NA.
Your center is responsible for the proper identification, storage and documentation of these parts. They must be held in a secure retention area until notification of claim payment is made by BMW NA through DCSnet.
Upon claim payment, a DCSnet part return tag will be generated for the passenger’s front air bag module with special handling instructions.
- Please DO NOT return these recalled air bag modules directly to Lightning Resources or the WPRC.
Inflatable air bags are classified as dangerous goods by the Department of Transportation (DOT) and require special preparation, packing and labeling for transport.
Your center is responsible for following all rules and regulations that apply to shipping dangerous goods as described in the attachment.
A shipping procedure has been created for returning the replaced air bag modules directly to Takata. There is also a procedure available for “Bulk Shipping 15 or more air bag modules” at one time to Takata.
These procedures are contained in the “Part Return Program Instructions” and “Bulk Ship” PDF attachments to this bulletin; please read both of them. Effective immediately, please use the following email address when scheduling bulk shipment returns to Takata:
Scfieldaction.14305@xpo.com
The parts are to be packaged in the same packaging that the new part arrived in for shipment back to Takata.
The parts returns pickup schedule has been changed from weekly to every two weeks (bi-weekly).
WARRANTY INFORMATION
Reimbursement for this Recall will be via normal claim entry utilizing the following information together with the part numbers specified above:
| Defect Code | 0072120200 |
The vehicle is already in the workshop-
| Work Pkg | Labor Operation | Description (Plus work) | Labor Allowance |
| # 1 | 00 68 883 | Replace the front passenger air bag module (Plus work) | 32 FRU |
Or:
The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit)
| Work Pkg | Labor Operation | Description (Main work) | Labor Allowance |
| # 2 | 00 68 285 | Replace the front passenger air bag module (Main work) | 34 FRU |
And, if applicable:
Associated Work with the above-
| Labor Operation | Description (Associated work) | Labor Allowance |
| 00 68 884 | Additional work for vehicles with the rear entertainment (DVD) system (SA 6FF) | 2 FRU |
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B65 02 20 WP 1), unless otherwise required by State law.
The serial number of the new air bag module must be entered in the comment field of the claim submission application. The claim will be rejected if the serial number is missing from the claim submission entry.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:
Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Reimbursement of Prior Customer-Pay Repairs (TREAD Act)
For this Safety Recall, prior repair reimbursement requests are not likely. Typically, a customer would have their air bag module replaced because it deployed as a result of an accident. In these cases, either an insurance company or the customer themselves pays for accident-related air bag module replacements. These cases are not covered by this recall and are not entitled to be reimbursed.
[DAMA1]Is this necessary for this recall?
[CSC2]yes
Supporting Materials
picture_as_pdf B650220_Parts_Bulk_Ship_Return.pdf
picture_as_pdf B650220 Recall Notice.pdf
picture_as_pdf B650220_Repair_instruction.pdf
picture_as_pdf B650220_Parts_Return_Program_Instructions.pdf
picture_as_pdf B650220_20V-016_E7X PAB QA_14Jan2020.pdf
SAFETY RECALL NOTICE
To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor
RE: Recall 20V-016: Replace Passenger’s Front Air Bag Module – B65 02 20
BMW AG is conducting a Voluntary Safety Recall (effective January 16, 2020) on certain Model Year 2007 – 2012 BMW vehicles that were produced between September 27, 2006 and November 28, 2012.
Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall. Note also that substantial civil penalties apply to violations of the Safety Act.
Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.
Please follow any special instructions that we provide to you for the return or disposition of recall parts.
We appreciate all your assistance with this Recall.
SEOCONTENT-START
65 02 20 – Passenger’s Air Bag Module January 2020
BMW / MINI BULK SHIPMENT PACKAGE REFERENCE GUIDE
1. Contact Takata:
– Dealers must contact Takata/XPO once every 2 weeks to schedule BULK and SINGLE recall airbag component
shipments.
o Email: SCFieldAction.14305@xpo.com
o Phone: 210-250-5079
– Takata/XPO will select the return type (bulk or single) based on the shipping quantities (LTL or FedEx PRP), and will
supply the dealer with the proper shipping documentation.
o If Takata instructs you to return the recall airbag components as a BULK SHIPMENT, please follow the
instructions outlined below.
o If Takata instructs you to return the recall airbag components as a SINGLE SHIPMENT, please follow the
instructions provided by Takata.
2. Stacking:
Place the recall airbag components neatly on a pallet,
and securely shrink-wrap them to the pallet.
Note: The total height of the pallet and boxes
cannot exceed 60 inches.
3. Labeling:
Securely attach the following labels on each
side of the shrink-wrapped pallet.
o Class 9 Label
o UN3268 Safety Device *
o OVERPACK USED *
*You can print these labels on letter
size white paper, using Microsoft Word.
4. Questions/Concerns:
For any other questions or concerns, please contact the WPRC: AirbagReturns@bmwna.com
NOTE: The information outlined in this document pertains to dealers within the Contiguous 48 States.
Dealers in Puerto Rico, the Hawaiian Islands, and Alaska CANNOT follow the shipping instructions outlined in this document; they
MUST contact the following Takata USA representative(s) directly, once every 2 weeks, for shipping instructions:
– Dealers in Puerto Rico, please contact: Juan.Armstrong@craneww.com
– Dealers in the Hawaiian Islands, please contact: Becky.Argyropoulos@craneww.com
Please make sure to include the required completed Hawaiian Hazardous Materials Shipping Certificate.
– Dealers in Alaska, please contact : SCTakataRestraints_International@xpo.com
Important: please be aware that there is an underscore ( _ ) in the above Alaska email address,
between the words “Restraints” and “International”.
Or call the Alaskan Representative; Armando Gonzales at 210-250-5039.
B65 02 20 – E7x Passenger’s Air Bag Module January 2020
Defect Code: 00 72 12 02 00
Safety Device Return Procedure for Airbag Recall
**ATTENTION**
DO NOT USE THE “1.4 LABEL” AND DO NOT
FOLLOW ANY INSTRUCTIONS FOUND INSIDE
THE REPLACEMENT AIRBAG MODULE’S BOX.
DISREGARD THOSE INSTRUCTIONS AND DO
NOT RELABEL THE ORIGINAL BOX THAT WILL
NOW BE USED FOR RETURNING THE
RECALLED AIRBAG.
IMPORTANT
• As the shipper, your center is responsible for proper packaging and
documentation completion.
• The person packaging the airbag(s) must have received the Hazardous
Material training per 49CFR 172.702. Those training records must be on
file at your center.
• The U.S. Department of Transportation (“DOT”) will impose substantial
fines and/or penalties on the shipper if the packaging, labeling, or
documentation is not properly prepared and the customer’s (center)
copy of the OP 900PRP form is not kept on file for a minimum of two (2)
years.
B65 02 20 – E7x Passenger’s Air Bag Module
CAMPAIGN DOF – CONTIGUOUS 48 STATE FEDEX GROUND SHIPMENT PREPARATION
As the shipper, you are responsible for proper packing and document completion. The person packaging
the module must have received hazardous material training per 49CFR 172.702, and the training records
must be on file at your dealership. The U.S. Department of Transportation will impose substantial fines
and/or penalties on the shipper if the packaging, labeling, or documentation is not properly prepared and
Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years.
IMPORTANT: Do not deploy the safety device. The person packing the used safety device must read and follow
the provided instructions.
• Dealers must contact Takata/XPO once every 2 weeks to schedule BULK and SINGLE recall
airbag component shipments. Takata/XPO will select the return type (bulk or single) based on the
shipping quantities (LTL or FedEx PRP), and will supply the dealer with the proper shipping
documentation.
Email: scfieldaction.14305@xpo.com
Phone: 210-250-5079
NOTE: Dealers in Puerto Rico, the Hawaiian Islands, and Alaska CANNOT follow the shipping instructions
outlined in this document; they MUST contact the following Takata USA representative(s) directly, once every 2
weeks, for shipping instructions:
• Dealers in Puerto Rico, please contact: Juan.Armstrong@craneww.com
• Dealers in the Hawaiian Islands, please contact: Becky.Argyropoulos@craneww.com
Please make sure to include the required completed Hawaiian Hazardous Materials
Shipping Certificate.
• Dealers in Alaska, please contact: SCTakataRestraints_International@xpo.com
Important: please be aware that there is an underscore ( _ ) in the above Alaska email
address, between the words “Restraints” and “International”.
Or call the Alaskan Representative; Armando Gonzales at 210-250-5039
For any other questions or concerns, please contact the WPRC: AirbagReturns@bmwna.com
REP-REP-RAE7072-7212000 Removing and installing or replacing airbag module on
passenger side, VIN: XXXXXXX
ISTA
system
version
3.56.21.16873 Data
version
R3.56 Programming
data
–
VIN XXXXXXX Vehicle X’/E70/off-road vehicle/X5
4.8i/N62/AUT/US/left-hand drive/2010/03
Int.lev.works – Int.lev.
(cur.)
– Int.lev.(tar.) –
Mileage 0 km
72 12 000 Removing and
installing or
replacing airbag
module on
passenger side
Warning!
Read and comply with safety
regulations for handling airbag
modules and pyrotechnical belt
tensioners.
Incorrect handling can activate airbag
and cause injury.
Necessary preliminary tasks:
Clamp off battery negative lead
Remove instrument panel trim
Unclip airbag lead with holders (1) from
instrument panel.
Unscrew nuts (1).
Installation:
Replace nuts.
Tightening torque 72 12 01AZ.
Remove airbag module from instrument
panel.
SEOCONTENT-END
Passenger Front Air Bag Module
Safety Recall 20V-016
BMW X5 and X6
Model Year 2007-2012
Initial: 1/14/2020
Q1. Which models are included in this Safety Recall Campaign?
| Series | Model | Model Year | Production Dates |
| E70 | X5 SAV (incl. M) | 2007-2012 | September 2006 – March 2012 |
| E70 | X5 SAV (diesel) | 2009-2012 | November 2008 – November 2012 |
| E71 | X6 SAC (incl. M) | 2008-2012 | February 2008 – February 2012 |
| E72 | X6 ActiveHybrid | 2010-2011 | October 2009 – January 2011 |
Q2. Which inflator is affected?
This recall is for vehicles which have already had the Takata PSPI-2 passenger front air bag replaced as part of a previous recall.
Q3. Why are other BMW models not included?
Other vehicles have frontal air bags that were produced or repaired with different inflators.
Q4. Why is this recall just coming out now?
The recall schedule follows the guidelines published by NHTSA in the May 2016 amended Takata Recall Coordinated Remedy Order.
Q5. If I had my passenger front air bag module replaced prior, do I need to have it replaced again?
Yes. This final replacement part is ammonium–nitrate free. Please contact your authorized BMW center immediately to schedule an appointment to have this important free repair performed as soon as possible.
Q6. What is difference between the interim and the final repair?
The final repair incorporates a newly designed and tested replacement inflator with guanidine nitrate-based propellant.
The interim repair was an inflator with ammonium nitrate-based propellant.
Q7. What is the fix?
The passenger front air bag module will be replaced.
Q8. How long will the repair take?
This FREE repair may take about 4 hours; however, additional time may be required depending upon your BMW center’s schedule.
Q9. How will I be notified of this recall?
You will receive a letter by the beginning of March via First Class mail, advising you of this recall. To ensure BMW of North America, LLC has your most recent contact and vehicle information, please register your vehicle at https://www.bmwusa.com/myBMW. Registration is free, and will give you access to factory initiated campaigns and other information specific to your BMW vehicle.
Q10. Do I have to wait for my letter in order to have my vehicle serviced?
No. You should schedule an appointment immediately with an authorized BMW center for service and repair. You can locate your nearest BMW center at www.bmwusa.com/dealer.
Q11. What options are available if it is too inconvenient for me to bring my vehicle to a BMW center for service? There are a few options to help overcome the inconvenience of bringing your vehicle in for service like mobile repair, alternate transportation, pickup/drop-off, dealer events and towing. Contact your local BMW center to check what is available.
Q12. What is the specific concern?
Takata’s investigation to date indicates that exposure to certain environmental conditions (several years of exposure to persistent conditions of high absolute humidity) could lead to overly aggressive combustion in the event of air bag deployment.
Q13. What is desiccant?
Put simply, desiccant is a substance with properties that enable it to soak up water vapor from the air surrounding it.
Q14. What can happen as a result of this issue?
In a crash where the air bag deploys, the air bag inflator housing may rupture and could cause metal fragments to pass through the air bag cushion material, which may result in injury or death to vehicle occupants.
Q15. Is it possible to find out whether the problem exists in my car?
No. There is no way to detect if your BMW might have an air bag inflator potentially at risk of rupturing upon deployment in an accident.
Q16. How did BMW become aware of this issue?
BMW became aware of this issue from Takata (the air bag module supplier) and NHTSA.
Q17. Can I continue to drive my vehicle?
Yes. However, you should have this service performed by an authorized BMW center as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.
Q18. I did not receive a letter from BMW regarding my vehicle. How can I find out if my BMW is included in this recall?
You can check for open recalls a few different ways. You can check for open recalls by entering your vehicle identification number (VIN) at www.bmwusa.com/recall and download a sample owner notification letter and Q&A if your VIN is affected. You can also call or visit your local BMW center’s service department to determine if your BMW is affected. Make sure to update your contact information by registering at https://www.bmwusa.com/myBMW.
Q19. What if I am not the current owner of this vehicle?
You can update your vehicle ownership information by registering at https://www.bmwusa.com/myBMW.
SEOCONTENT-START
B65 02 20 – Passenger’s Air Bag Module January 2020
BMW / MINI BULK SHIPMENT PACKAGE REFERENCE GUIDE
1. Contact Takata:
– Dealers must contact Takata/XPO once every 2 weeks to schedule BULK and SINGLE recall airbag component
shipments.
o Email: SCFieldAction.14305@xpo.com
o Phone: 210-250-5079
– Takata/XPO will select the return type (bulk or single) based on the shipping quantities (LTL or FedEx PRP), and will
supply the dealer with the proper shipping documentation.
o If Takata instructs you to return the recall airbag components as a BULK SHIPMENT, please follow the
instructions outlined below.
o If Takata instructs you to return the recall airbag components as a SINGLE SHIPMENT, please follow the
instructions provided by Takata.
2. Stacking:
Place the recall airbag components neatly on a pallet,
and securely shrink-wrap them to the pallet.
Note: The total height of the pallet and boxes
cannot exceed 60 inches.
3. Labeling:
Securely attach the following labels on each
side of the shrink-wrapped pallet.
o Class 9 Label
o UN3268 Safety Device *
o OVERPACK USED *
*You can print these labels on letter
size white paper, using Microsoft Word.
4. Questions/Concerns:
For any other questions or concerns, please contact the WPRC: AirbagReturns@bmwna.com
NOTE: The information outlined in this document pertains to dealers within the Contiguous 48 States.
Dealers in Puerto Rico, the Hawaiian Islands, and Alaska CANNOT follow the shipping instructions outlined in this document; they
MUST contact the following Takata USA representative(s) directly, once every 2 weeks, for shipping instructions:
– Dealers in Puerto Rico, please contact: Juan.Armstrong@craneww.com
– Dealers in the Hawaiian Islands, please contact: Becky.Argyropoulos@craneww.com
Please make sure to include the required completed Hawaiian Hazardous Materials Shipping Certificate.
– Dealers in Alaska, please contact : SCTakataRestraints_International@xpo.com
Important: please be aware that there is an underscore ( _ ) in the above Alaska email address,
between the words “Restraints” and “International”.
Or call the Alaskan Representative; Armando Gonzales at 210-250-5039.
B65 02 20 – E7x Passenger’s Air Bag Module January 2020
Defect Code: 00 72 12 02 00
Safety Device Return Procedure for Airbag Recall
**ATTENTION**
DO NOT USE THE “1.4 LABEL” AND DO NOT
FOLLOW ANY INSTRUCTIONS FOUND INSIDE
THE REPLACEMENT AIRBAG MODULE’S BOX.
DISREGARD THOSE INSTRUCTIONS AND DO
NOT RELABEL THE ORIGINAL BOX THAT WILL
NOW BE USED FOR RETURNING THE
RECALLED AIRBAG.
IMPORTANT
• As the shipper, your center is responsible for proper packaging and
documentation completion.
• The person packaging the airbag(s) must have received the Hazardous
Material training per 49CFR 172.702. Those training records must be on
file at your center.
• The U.S. Department of Transportation (“DOT”) will impose substantial
fines and/or penalties on the shipper if the packaging, labeling, or
documentation is not properly prepared and the customer’s (center)
copy of the OP 900PRP form is not kept on file for a minimum of two (2)
years.
B65 02 20 – E7x Passenger’s Air Bag Module
CAMPAIGN DOF – CONTIGUOUS 48 STATE FEDEX GROUND SHIPMENT PREPARATION
As the shipper, you are responsible for proper packing and document completion. The person packaging
the module must have received hazardous material training per 49CFR 172.702, and the training records
must be on file at your dealership. The U.S. Department of Transportation will impose substantial fines
and/or penalties on the shipper if the packaging, labeling, or documentation is not properly prepared and
Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years.
IMPORTANT: Do not deploy the safety device. The person packing the used safety device must read and follow
the provided instructions.
• Dealers must contact Takata/XPO once every 2 weeks to schedule BULK and SINGLE recall
airbag component shipments. Takata/XPO will select the return type (bulk or single) based on the
shipping quantities (LTL or FedEx PRP), and will supply the dealer with the proper shipping
documentation.
Email: scfieldaction.14305@xpo.com
Phone: 210-250-5079
NOTE: Dealers in Puerto Rico, the Hawaiian Islands, and Alaska CANNOT follow the shipping instructions
outlined in this document; they MUST contact the following Takata USA representative(s) directly, once every 2
weeks, for shipping instructions:
• Dealers in Puerto Rico, please contact: Juan.Armstrong@craneww.com
• Dealers in the Hawaiian Islands, please contact: Becky.Argyropoulos@craneww.com
Please make sure to include the required completed Hawaiian Hazardous Materials
Shipping Certificate.
• Dealers in Alaska, please contact: SCTakataRestraints_International@xpo.com
Important: please be aware that there is an underscore ( _ ) in the above Alaska email
address, between the words “Restraints” and “International”.
Or call the Alaskan Representative; Armando Gonzales at 210-250-5039
For any other questions or concerns, please contact the WPRC: AirbagReturns@bmwna.com
REP-REP-RAE7072-7212000 Removing and installing or replacing airbag module on
passenger side, VIN: XXXXXXX
ISTA
system
version
3.56.21.16873 Data
version
R3.56 Programming
data
–
VIN XXXXXXX Vehicle X’/E70/off-road vehicle/X5
4.8i/N62/AUT/US/left-hand drive/2010/03
Int.lev.works – Int.lev.
(cur.)
– Int.lev.(tar.) –
Mileage 0 km
72 12 000 Removing and
installing or
replacing airbag
module on
passenger side
Warning!
Read and comply with safety
regulations for handling airbag
modules and pyrotechnical belt
tensioners.
Incorrect handling can activate airbag
and cause injury.
Necessary preliminary tasks:
Clamp off battery negative lead
Remove instrument panel trim
Unclip airbag lead with holders (1) from
instrument panel.
Unscrew nuts (1).
Installation:
Replace nuts.
Tightening torque 72 12 01AZ.
Remove airbag module from instrument
panel.
SEOCONTENT-END
BMW
IMPORTANT SAFETY RECALL – Final Remedy Available
This notice applies to your vehicle,
Recall Campaign No. 20V-016: Passenger’s Air Bag Module
March 2020
Dear BMW Owner / Lessee:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2007-2012 BMW X5 Sports Activity Vehicles and X6 Sports Activity Coupes.
Why are we contacting you?
Our records indicate that your vehicle may have had an interim (“like-for-like”) passenger’s air bag module repair performed under a previous air bag recall before final remedy parts were available. We are pleased to inform you that the final remedy is now available. Please contact your nearest authorized BMW Center (www.bmwusa.com/dealer) immediately to schedule an appointment to have this important free repair performed as soon as possible.
What could happen?
In the event of a crash necessitating deployment of the passenger’s air bag, excessive internal pressure could cause the air bag to explode, resulting in metal fragments striking the passenger or other occupants potentially resulting in serious injury or death. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.
What will BMW do?
Your vehicle will be inspected to confirm the type of passenger’s air bag module/inflator that is currently installed. The inspection will be performed for FREE. If it is confirmed that your vehicle contains a “like-for- like” air bag module/inflator, it will be replaced with a final remedy part. This FREE repair will take about three hours.
There are a few options to help overcome the inconvenience of bringing your vehicle in for service, if needed. Contact your local BMW center to check what is available.
If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.
What if I am not the current owner of this vehicle?
You can update the vehicle ownership or your contact information by completing the enclosed postage-paid card or by registering at https://www.bmwusa.com/myBMW. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have questions or experience problems?
Should you have any questions about this recall, visit www.bmwusa.com/recall to read FAQs or contact your authorized BMW center. If you need additional assistance, contact BMW Customer Relations and Services by calling 1-800-525-7417 or via email at CustomerRelations@bmwusa.com.
If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your seat belt at all times.
Sincerely,
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
TREAD ACT CUSTOMER REIMBURSEMENT PLAN
(BMW of North America, LLC)
If you have paid for the repair described in the attached letter, and you would like your expenses to be considered for reimbursement, please contact your authorized BMW center. Expenses paid to repair facilities outside of the BMW center network will be considered; however, the repair procedure must meet BMW standards.
Your authorized BMW center will request a copy of your owner notification letter, as well as your previously paid invoice. They will then inspect the vehicle (if it is still in your possession) prior to submitting a claim on your behalf to BMW of North America, LLC for reimbursement.
Please note the following:
- Only a repair that is the subject of this safety recall is reimbursable. Consequential expenses such as towing, rental, accommodations, damage repairs, etc will not be reimbursed.
- The Manufacturer’s Suggested Retail Price (MSRP) for BMW Genuine Parts will be considered as the guideline for reasonable part charges.
- Repair labor, taxes and hazardous waste disposal, when previously paid, are eligible for reimbursement.
- Expenses for repairs performed more than 10 days after the date of the last owner notification letter sent by BMW are not eligible for reimbursement.
Your authorized BMW center should be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair. If you qualify for such a reimbursement, your BMW center will also be able to advise you of the manner in which you can expect to receive reimbursement.
Your authorized BMW center should be your primary contact on this issue; however, our Customer Relations and Services Department may be contacted at 1-800-525-7417 for any special assistance that you may require.
In special situations where your authorized BMW center cannot be of assistance, you may submit your written request for reimbursement to:
Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227
If you intend to submit a request for reimbursement to our Customer Relations and Services department, your vehicle (if it is still in your possession and was repaired at a facility outside of the BMW center network) will need to be inspected at an authorized BMW center before a claim can be accepted for consideration. This is to ensure that prior repairs at an outside facility meet BMW standards for recall completion.
BMW
IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD
Repuesto final disponible
Este aviso se aplica a su vehiculo,
Campana de retirada n.0 20V-016: Modulo de airbag del pasajero
Marzo de 2020
Estimado propietario o arrendatario de un vehfculo BMW:
Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Transito y Vehfculos). BMW AG ha determinado que algunos vehfculos de los modelos X5 Sports Activity Vehicle y X6 Sports Activity Coupe de BMW, de los arios 2007 a 2012, tienen un defecto relacionado con la seguridad de los vehfculos motorizados.
lPor que nos ponemos en contacto con usted?
Segun nuestros registros, su vehfculo podrfa haber recibido una reparaci6n provisional (con una pieza “similar”) del m6dulo de airbag del pasajero, que se realiz6 conforme a una retirada previa del airbag antes de que las piezas de repuesto final estuvieran disponibles. Nos complace informarle que el repuesto final ahora esta disponible.
Comuniquese de inmediato con el centro autorizado de BMW mas cercano (www.bmwusa.com/dealer) para programar una cita para que le hagan esta importante reparaci6n gratuita lo antes posible.
lQue podria suceder?
En caso de producirse un choque que requiriera la activaci6n del airbag del pasajero, la presi6n interna excesiva podrfa hacer explotar el airbag. Esto podrfa hacer que fragmentos metalicos golpearan al pasajero o a otros ocupantes, lo que podrfa causar lesiones graves o la muerte. Si usted no es la (nica persona que conduce este vehiculo, comparta esta informaci6n importante con todos los demas conductores y pasajeros.
lQue hara BMW?
Se inspeccionara su vehfculo para confirmar que tipo de inflador/m6dulo de airbag del pasajero esta instalado actualmente. La inspecci6n se realizara de forma GRATUITA. Si se confirma que su vehfculo tiene un inflador/m6dulo de airbag “similar”, este se reemplazara con una pieza de repuesto final. Esta reparaci6n GRATUITA se llevara a cabo en aproximadamente tres horas.
Hay algunas opciones en caso de que sea un inconveniente traer el vehfculo para repararlo, si fuera necesario. Comunfquese con su centro local de BMW para ver las opciones disponibles.
Si ya ha hecho esta reparaci6n por su cuenta, consulte el adjunto sobre la posible elegibilidad para recibir un reembolso.
lQue ocurre si no soy el propietario actual de este vehiculo?
Puede completar la tarjeta con respuesta postal paga adjunta o registrarse en https://www.bmwusa.com/myBMW para actualizar la informaci6n de la titularidad del vehfculo o su informaci6n de contacto. Si usted es arrendador del vehiculo, las reglamentaciones federales exigen que reenvie este aviso a su arrendatario en un plazo de diez dias.
lQue debo hacer si tengo alguna pregunta o algún problema?
Si tiene alguna pregunta sobre esta retirada, visite www.bmwusa.com/recall para leer las preguntas frecuentes o comunfquese con el centro autorizado de BMW. Si necesita asistencia adicional, comunfquese con el BMW Customer Relations and Services (Servicio de Atenci6n al Cliente de BMW) llamando al 1-800-525-7417 o por correo electr6nico a CustomerRelations@bmwusa.com.
Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administraci6n Nacional de Seguridad de Transito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Lfnea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.
Le aseguramos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algun inconveniente. Recomendamos que usted y sus pasajeros utilicen el cintur6n de seguridad en todo momento.
Atentamente.
BMW of North America, LLC
English version on front side
Versión en inglés en el frente
PLAN DE REEMBOLSO A CLIENTES SEGÚN LA TREAD ACT (LEY DE MEJORA DE RETIRADA, RESPONSABILIDAD Y DOCUMENTACIÓN EN EL TRANSPORTE)
(BMW of North America, LLC)
Si pagó por la reparación descrita en la carta adjunta y desearía que los gastos se consideren para reembolso, póngase en contacto con el centro autorizado de BMW de su localidad. Se tendrán en cuenta los gastos pagados a instalaciones de reparación que no pertenezcan a la red de centros de BMW; sin embargo, el procedimiento de reparación debe seguir las normas establecidas por BMW.
El centro autorizado de BMW de su localidad le solicitará una copia de la carta de notificación al propietario, al igual que la factura pagada previamente. Después, inspeccionarán el vehículo (si todavía lo tiene) antes de presentar una reclamación en su nombre ante BMW of North America, LLC para solicitar el reembolso.
Tenga en cuenta lo siguiente:
- Solamente se reembolsan las reparaciones que se deban a esta retirada por motivos de seguridad. No se reembolsarán los gastos derivados, como remolque, alquiler, hospedaje, reparación de daños,
- El precio de venta minorista sugerido por el fabricante (MSRP) para las piezas genuinas de BMW se considerará como la guía para los cargos razonables por piezas.
- La mano de obra de la reparación, los impuestos y el desecho de los residuos peligrosos, cuando se hayan pagado previamente, son elegibles para reembolso.
- Los gastos por las reparaciones realizadas más de 10 días después de la fecha de la última carta de notificación al propietario enviada por BMW no son elegibles para reembolso.
El centro autorizado de BMW de su localidad debe poder responder las preguntas que pueda tener sobre sus calificaciones para el reembolso de una reparación previa. Si califica para dicho reembolso, el centro de BMW de su localidad también podrá informarle sobre cómo puede recibir el reembolso.
El centro autorizado de BMW de su localidad debe ser su contacto principal sobre este tema. No obstante, se puede comunicar con el Customer Relations and Services Department (Departamento de Relaciones con el Cliente y Servicios al Cliente) llamando al 1-800-525-7417 si necesita asistencia especial.
En las situaciones especiales en las que el centro autorizado de BMW de su localidad no pueda ayudarlo, puede presentar una solicitud escrita de reembolso a la siguiente dirección:
Customer Relations and Services Department
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227
Si intenta presentar una solicitud de reembolso ante nuestro Customer Relations and Services Department, su vehículo (si todavía lo tiene y fue reparado en una instalación que no pertenece a la red de centros de BMW) deberá ser inspeccionado en un centro autorizado de BMW antes de que se pueda aceptar una reclamación para consideración. El fin de este procedimiento es garantizar que las reparaciones previas efectuadas en una instalación externa cumplan con las normas de BMW para la realización de la retirada.
13 Affected Products
Vehicles
9 Associated Documents
Defect Notice 573 Report
RCLRPT-20V016-4156.PDF 216.336KB
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Recall Acknowledgement
RCAK-20V016-3623.pdf 244.775KB
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Recall 573 Report – Amendment 1
RCLRPT-20V016-8682.PDF 217.756KB
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Recall Quarterly Report #1, 2020-1
RCLQRT-20V016-9517.PDF 211.14KB
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Owner Notification Letter(Part 577)
RCONL-20V016-4251.pdf 1743.742KB
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Manufacturer Notices(to Dealers,etc) – 3 New Takata Recalls (Effective Today, January 16, 2020) dated 1/16/2020
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Remedy Instructions and TSB
RCRIT-20V016-6710.pdf 866.994KB
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Recall Quarterly Report #2, 2020-2
RCLQRT-20V016-5781.PDF 211.244KB
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Recall Quarterly Report #3, 2020-3
RCLQRT-20V016-5398.PDF 211.331KB
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Latest Recalls Documents
1 Associated Investigation
Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.
During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.
Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.
Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.
The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.
The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
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- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
- Pro-level ABS SRS OBD2 Scanner - Based on the NT301 FOXWELL Scanner, this car scanner takes OBD-II diagnostics to the next level by in-depth insights on reading ABS SRS Diagnostic Trouble Codes, display the Live Data: Wheel Speed Sensor, Airbag Issues, Wiring Faults, clear the ABS error codes after the car faults repaired, etc... NOTE: This code reader can only read SRS codes but CANNOT reset any Airbag crash codes. Please check the functions coverage BEFORE purchasing. NO Need to Register &Subscription.
- Full-Feature ABS Diagnostics - Real-time tracking of wheel speed sensor, brake force distribution, and brake pressure with dynamic graphs for easy analysis. Effortlessly read ABS trouble codes and access freeze frame data to identify and resolve system issues. This ABS scanner diagnostic tool also monitors ABS performance during emergency braking or on slippery surfaces, providing alerts for potential problems.
- Basic OBDII Scanner Functions - This obd2 scanner diagnostic tool also can Check Engine Fault Light, diagnose OBD-II modules instantly, display the Live Data with graph (engine RPM, coolant temperature, fuel trim, and sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Reducing the potential driving risk and keep a peak performance on the road.
- Top ABS Bleed Scan Tool - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This OBD2 scanner with ABS auto bleed will restore your brake pedal’s firmness by efficiently removing air from the ABS module. For vehicle coverage, check the FOXWELL Diagnostic Coverage List under Support on the official site. NOTE: This feature is NOT compatible with vehicles that support manual bleed.
- User-Friendly & Budget-Friendly - Enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know）. This car code reader comes with a sturdy case for easy carrying. The code reader for cars will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
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