Reversing Camera - Programming - 2018-2019 Rolls-Royce Phantom & 2019 Cullinan

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September 27, 2019 NHTSA CAMPAIGN NUMBER: 19V684000

No Back-Up Camera Display Image/FMVSS 111

The lack of an image in the back-up camera display increases the risk of a crash.

NHTSA Campaign Number: 19V684

Manufacturer BMW of North America, LLC

Components BACK OVER PREVENTION

Potential Number of Units Affected 257,481

Summary

BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles.

The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”

Remedy

BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Rolls-Royce has a Recall

Dealer Principal

General Manager

Sales Manager

Service Manager

Parts Manager

Marketing

Finance

Date: November 19, 2019

Bulletin #: A 11 2019 04 U

Source:

Name:

Title:

Phone #:

Email:

Replaces: n/a

Supersedes n/a

Group: 00 00

Aftersales Bulletin

Phantom (RR11/ RR12) Cullinan (RR31) Reversing Camera Programming – Safety Recall – 19V-684

TECHNICAL CAMPAIGN (RECALL) – Complete as soon as possible, using all available means to recall the vehicle for correction

Please be reminded that it is a violation of Federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the delivery stop / safety recall repair has been performed. This means that dealers may not legally deliver a new motor vehicle to a consumer until it is fixed or use/sell replacement equipment/parts subject to a delivery stop / safety recall. Note also that substantial civil penalties apply to violations of this law (The Safety Act). Also, you should not sell, lease or deliver any Provenance (CPO) or used vehicles subject to a delivery stop / safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts.

1.Situation

A number of Rolls-Royce Phantom/PhantomEWB (RR11/RR12) and Cullinan (RR31) vehicles have been identified as having an issue concerning the Reversing Camera. If the brightness of the main monitor is adjusted to a very low level, and the contrast is adjusted to a very high level, then at the “next backing event”, the image may not conform to a Federal requirement.

− The problem has been rectified with vehicle software version S15A-19-07-539, which is included in ISTA 4.18.3x.

– Dealers should check for automobiles which are subject to this Technical Campaign using ISPA (Integrated Service Processes Application) or S-Gate/AIR.

2.Procedure

Check the current vehicle integration level using AIR:

Published date November 19^th, 2019

Automobiles I-stage at or greater than S15A-19-07-539: No further action is required.

Automobiles I-stage at version below S15A-19-07-539: Update automobiles using the latest version of ISTA programming data (4.18.3x or higher):-

Check that ISTA is at the correct version BEFORE programming the automobile, the ISTA application should be 4.18.3x or higher. This information can been seen on the information tab of ISTA launcher.
Connect the battery charger to the automobile.
Connect ICOM and carry out an ISTA/D session and make sure the automobile is fault free and ready for programming.
Select vehicle management -> software update.
Determine measures plan.
Check the measures plan to be sure that the automobile will be updated to I-Level S15A-19-07-539 or later.
Accept and fully work through the measures plan for the automobile control units to be processed.
Check the final report to make sure the automobile I-Level has been updated to S15A-19-07-539 or later.
Check all fault memories and perform all necessary initialisations and calibrations after programming and clear down any remaining fault entries.

3. Parts Information

No parts required

4.Warranty Information

Claims are subject to current warranty terms.

Defect Code 00 66 36 01 00

Labour Code	Description	Labour	Notes
00 62 784*	Programme/code the control units	8 FRU	Use as programme flat rate
00 62 782*	Programming and encoding charged through a different campaign or repair	1 FRU	Use as associated repair time only to close off the Campaign
00 99 000*	Job time without allowance for /maintenance	1 FRU	Use to close off Campaign (for vehicles that already have the correct I-Step)

−

− *Only use one of the above codes.

Contact Information:

If you have further questions please contact your Regional Aftersales Manager (RAM).

IMPORTANT NON–COMPLIANCE RECALL – Remedy Available

This notice applies to your motor car,
Recall Campaign No. 19V-684: Rearview Camera

November 2019

Dear

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Rolls-Royce Motor Cars Ltd. has decided that certain Model Year 2018-2019 Rolls-Royce Phantom and Cullinan motor cars fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) Number 111 (Rear Visibility). Our records indicate that you are the owner of a potentially affected motor car.

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized Rolls-Royce Motor Cars dealer immediately to schedule an appointment. You may request alternate transportation from your Rolls-Royce Motor Cars dealer.

What could happen?

If the rearview camera’s brightness is set at/near its lowest setting, and the contrast is set at/near its highest setting then, under certain lighting conditions, at the “next backing event”, the display may not meet a Federal requirement. In these settings/conditions, if a driver relied on the displayed image, this could increase the risk of a crash when reversing. Please note that motor cars are equipped with a Park Distance Control (PDC) system which alerts drivers, both audibly and visually, to objects behind a motor car.

If you are not the only driver of this motor car, please advise all other drivers and passengers of this important information.

What will Rolls-Royce do?

The rearview camera software will be updated for free and take approximately one hour.

What if I am not the current owner of this motor car?

You can update the motor car ownership or your contact information by completing the enclosed postage-paid card.

If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

What if I have questions or experience problems?

Should you have any questions about this recall, please contact your authorized Rolls-Royce Motor Cars dealer. If you need additional assistance, contact Rolls-Royce Motor Cars Customer Relations and Services at 1-866-230-4956 or at customer.relations@rolls-roycemotorcarsna.com.

If your Rolls-Royce Motor Cars dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times.

Sincerely,
Rolls-Royce Motor Cars NA, LLC

SEOCONTENT-START

© 2019, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.
Dealer Principal General Manager Sales Manager Service Manager Parts Manager Marketing Finance
Date:
Bulletin #:
September 24, 2019
A 09 2019 05
Source:
Name:
Title:
Phone #:
Email:
Aftersales
Replaces:
Supersedes
Group:
n/a
n/a
00 00
Aftersales Bulletin Phantom/PhantomEWB (RR11/ RR12) Cullinan (RR31) ReversingCamera – Programming
DELIVERY STOP – Do not allow vehicles to leave VDC, be retailed or handed over to the customer
1.Situation
− A number of Rolls-Royce Phantom/PhantomEWB (RR11/RR12) and Cullinan (RR31) vehicles have been identified as having an issue concerning the Reversing Camera. If the brightness of the main monitor is adjusted to a very low level, and the contrast is adjusted to a very high level, the image that is viewed via the Reversing Camera is also affected. This would therefore reduce the visual image of obstacles seen on the monitor.
− The problem has been rectified with vehicle software version S15A-19-07-539, which is included in ISTA 4.18.3x.
− Vehicles can only be released from the Delivery Stop if the following action is taken:-
− Dealers should check for vehicles which are subject to this Technical Campaign using ISPA (Integrated Service Processes Application) or S-Gate/AIR.
2.Procedure
Check the current vehicle integration level using AIR:-

Page 2 of 3
A 09 2019 05
Published date September 24, 2019
© 2019, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.
Vehicle I-stage at or greater than S15A-19-07-539: No further action is required.
Vehicle I-stage at version below S15A-19-07-539: Update vehicle using the latest version of ISTA programming data
(4.18.3x or higher):-
1. Check that ISTA is at the correct version BEFORE programming the vehicle, the ISTA application should be
4.18.3x or higher. This information can been seen on the information tab of ISTA launcher.
2. Connect the battery charger to the vehicle.
3. Connect ICOM and carry out an ISTA/D session and make sure the vehicle is fault free and ready for
programming.
4. Select vehicle management -> software update.
5. Determine measures plan.
6. Check the measures plan to be sure that the vehicle will be updated to I-Level S15A-19-07-539 or later.
7. Accept and fully work through the measures plan for the vehicle control units to be processed.
8. Check the final report to make sure the vehicle I-Level has been updated to S15A-19-07-539 or later.
9. Check all fault memories and perform all necessary initialisations and calibrations after programming and
clear down any remaining fault entries.
3. Parts Information
Page 3 of 3
A 09 2019 05
Published date September 24, 2019
© 2019, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.
No parts required
4. Warranty Information
Claims are subject to current warranty terms.
Defect Code 00 66 36 01 00
Labour Code Description Labour Notes
00 62 784* Programme/code the
control units
8 FRU Use as programme flat rate
00 62 782* Programming and
encoding charged
through a different
campaign or repair
1 FRU Use as associated repair time
only to close off the
Campaign
00 99 000* Job time without
allowance for
/maintenance
1 FRU Use to close off Campaign
(for vehicles that already have
the correct I-Step)
−
− *Only use one of the above codes.
Contact Information:
If you have further questions please contact your Regional Aftersales Manager (RAM).
.

SEOCONTENT-END

51 Affected Products

Vehicles

MAKE	MODEL	YEAR

BMW	330I	2019-2020
BMW	530E	2018-2020
BMW	530I	2018-2020
BMW	540D	2018
BMW	540I	2018-2020
BMW	640I	2018-2019
BMW	740LE	2019-2020
BMW	740LI	2019-2020
BMW	745LE	2019-2020
BMW	750LI	2019-2020
BMW	840I	2019-2020
BMW	M340I	2019-2020
BMW	M5	2018-2020
BMW	M550I	2018-2020
BMW	M850I	2019-2020
BMW	X3	2018-2020
BMW	X4	2019-2020
BMW	X5	2019-2020
BMW	X6	2019-2020
BMW	X7	2019-2020
BMW	Z4	2019-2020
ROLLS-ROYCE	CULLINAN	2019
ROLLS-ROYCE	PHANTOM	2018-2019
TOYOTA	SUPRA	2020

23 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V684-1702.PDF 211.275KB

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