September 27, 2019 NHTSA CAMPAIGN NUMBER: 19V684000
The lack of an image in the back-up camera display increases the risk of a crash.
NHTSA Campaign Number: 19V684
Manufacturer BMW of North America, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 257,481
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles.
The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”
BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|Dealer Principal||General Manager||Sales Manager||Service Manager||Parts Manager||Marketing||Finance|
|Date: November 19, 2019
Bulletin #: A 11 2019 04 U
Group: 00 00
Phantom (RR11/ RR12) Cullinan (RR31) Reversing Camera Programming – Safety Recall – 19V-684
TECHNICAL CAMPAIGN (RECALL) – Complete as soon as possible, using all available means to recall the vehicle for correction
Please be reminded that it is a violation of Federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the delivery stop / safety recall repair has been performed. This means that dealers may not legally deliver a new motor vehicle to a consumer until it is fixed or use/sell replacement equipment/parts subject to a delivery stop / safety recall. Note also that substantial civil penalties apply to violations of this law (The Safety Act). Also, you should not sell, lease or deliver any Provenance (CPO) or used vehicles subject to a delivery stop / safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts.
A number of Rolls-Royce Phantom/PhantomEWB (RR11/RR12) and Cullinan (RR31) vehicles have been identified as having an issue concerning the Reversing Camera. If the brightness of the main monitor is adjusted to a very low level, and the contrast is adjusted to a very high level, then at the “next backing event”, the image may not conform to a Federal requirement.
− The problem has been rectified with vehicle software version S15A-19-07-539, which is included in ISTA 4.18.3x.
– Dealers should check for automobiles which are subject to this Technical Campaign using ISPA (Integrated Service Processes Application) or S-Gate/AIR.
Check the current vehicle integration level using AIR:
Published date November 19th, 2019
Automobiles I-stage at or greater than S15A-19-07-539: No further action is required.
Automobiles I-stage at version below S15A-19-07-539: Update automobiles using the latest version of ISTA programming data (4.18.3x or higher):-
- Check that ISTA is at the correct version BEFORE programming the automobile, the ISTA application should be 4.18.3x or higher. This information can been seen on the information tab of ISTA launcher.
- Connect the battery charger to the automobile.
- Connect ICOM and carry out an ISTA/D session and make sure the automobile is fault free and ready for programming.
- Select vehicle management -> software update.
- Determine measures plan.
- Check the measures plan to be sure that the automobile will be updated to I-Level S15A-19-07-539 or later.
- Accept and fully work through the measures plan for the automobile control units to be processed.
- Check the final report to make sure the automobile I-Level has been updated to S15A-19-07-539 or later.
- Check all fault memories and perform all necessary initialisations and calibrations after programming and clear down any remaining fault entries.
3. Parts Information
No parts required
Claims are subject to current warranty terms.
Defect Code 00 66 36 01 00
|00 62 784*||Programme/code the control units||8 FRU||Use as programme flat rate|
|00 62 782*||Programming and encoding charged through a different campaign or repair||1 FRU||Use as associated repair time only to close off the Campaign|
|00 99 000*||Job time without allowance for
|1 FRU||Use to close off Campaign (for vehicles that already have the correct I-Step)|
− *Only use one of the above codes.
If you have further questions please contact your Regional Aftersales Manager (RAM).
IMPORTANT NON–COMPLIANCE RECALL – Remedy Available
This notice applies to your motor car,
Recall Campaign No. 19V-684: Rearview Camera
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Rolls-Royce Motor Cars Ltd. has decided that certain Model Year 2018-2019 Rolls-Royce Phantom and Cullinan motor cars fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) Number 111 (Rear Visibility). Our records indicate that you are the owner of a potentially affected motor car.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized Rolls-Royce Motor Cars dealer immediately to schedule an appointment. You may request alternate transportation from your Rolls-Royce Motor Cars dealer.
What could happen?
If the rearview camera’s brightness is set at/near its lowest setting, and the contrast is set at/near its highest setting then, under certain lighting conditions, at the “next backing event”, the display may not meet a Federal requirement. In these settings/conditions, if a driver relied on the displayed image, this could increase the risk of a crash when reversing. Please note that motor cars are equipped with a Park Distance Control (PDC) system which alerts drivers, both audibly and visually, to objects behind a motor car.
If you are not the only driver of this motor car, please advise all other drivers and passengers of this important information.
What will Rolls-Royce do?
The rearview camera software will be updated for free and take approximately one hour.
What if I am not the current owner of this motor car?
You can update the motor car ownership or your contact information by completing the enclosed postage-paid card.
If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have questions or experience problems?
Should you have any questions about this recall, please contact your authorized Rolls-Royce Motor Cars dealer. If you need additional assistance, contact Rolls-Royce Motor Cars Customer Relations and Services at 1-866-230-4956 or at email@example.com.
If your Rolls-Royce Motor Cars dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Rolls-Royce Motor Cars NA, LLC
51 Affected Products
23 Associated Documents
Recall Quarterly Report #2, 2020-1RCLQRT-19V684-1702
Remedy Instructions and TSBRCRIT-19V684-3933
Remedy Instructions and TSBRCRIT-19V684-1516
Recall Quarterly Report #1, 2019-4RCLQRT-19V684-3604
ISSUED Owner Notification Letter(Part 577)- Rolls-RoyceRCONL-19V684-0349
ISSUED Owner Notification Letter(Part 577)- BMW
ISSUED Owner Notification Letter(Part 577)- BMWRCONL-19V684-7951
Remedy Instructions and TSBRCRIT-19V684-1568
ISSUED Owner Notification Letter(Part 577)- Toyota Supra
Remedy Instructions and TSBRCRIT-19V684-6582
Recall 573 Report – Amendment 2RCLRPT-19V684-6592
Manufacturer Notices(to Dealers,etc)- Toyota Updated Dealer LetterRCMN-19V684-9591
Manufacturer Notices(to Dealers,etc) – Rolls-Royce 9/24/19RCMN-19V684-4300
Manufacturer Notices(to Dealers,etc) – Toyota 9/27/19RCMN-19V684-1852
Remedy Instructions and TSB
Remedy Instructions and TSBRCRIT-19V684-2859
Manufacturer Notices(to Dealers,etc) – BMW 10/1/19RCMN-19V684-4648
Recall 573 Report – Amendment 1
Remedy Instructions and TSBRCRIT-19V684-0112
Manufacturer Notices(to Dealers,etc) – 9/20/19RCMN-19V684-7082
Non-Compliance Notice 573 ReportRCLRPT-19V684-3429
Recall Quarterly Report #3, 2020-2RCLQRT-19V684-9519
Latest Recalls Documents
- Excellent license plate wired backup camera: designed for car,Pickup Truck,SUV,Minivan and Sedans. Work well on old cars,new cars or used cars.
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- Crystal Clear Image Nice Night Vision: Pretty Clear Video,6 Glass Lens, 100% True Color Reproduction, 100% Updated Chip. Vivid Picture helps us to Drive or Reverse with a pleasant Mood. 8 LED lights do a great job to get a nice colorful image in the dark. Excellent parking camera for safe reversing and driving.
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- IP 69 Waterproof Level Reversing cam: Highly Waterproof backup camera kits. The camera is made by high-purity resin,with international standard IP69K waterproof.So you can use it daringly whatever it's rainy/snowy/hot
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- 170° WIDELY VIEWING ANGLE: To work perfectly, the viewing angle macro lens with mirror image give you a wide viewing horizon. License plate camera built high sensitive color CMOS image sensor to eliminates all the blind spots behind the car
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- NIGHT VISION BETTER THAN IR LIGHTS: With 8 white LEDs, night vision reversing camera provides you realistic and comfortable images for night time or dark space backing up than other infrared camera
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- ►【Two-Year Technical Support and Quality Warranty】We provide best customer service and tech support with replacement (professional instruction are provided),just contact us.
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- 【Comprehensive and Considerate After-Sales Service】 ZEROXCLUB offer 36-month replacement warranty to each of our customers from the date of purchase, so if you find the package any defective, damage, missing parts, etc. Please contact us anytime, we will get back to you within 24 hours.
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- 【IP68 Waterproof & 140° View Adjustable Angle】The camera will be protected from powerful jets of water from any direction, such as rain and a car wash. Works well in extreme weather. Adjustable vertical 140° perfect viewing angle, which allows you to adjust the camera to a position that’s best for you, effectively reducing the accident rate.
- 【2 in1 Installation & Tools Included】Camera can be installed on license plate frame, or mounted on back, front, and side based on your preference. The camera or its mounting bracket will not take a lot of space on your license plate. Suitable for most 12V-24V vehicles, such as Jeeps, SUV, RV, VAN, etc.
- 【Best Customer Service】INCLAKE backup camera is guaranteed to provide a safe road trip.Feel free to contact us if you have any issues with the item.
- How many times have you been backing out of your driveway or a parking spot only to have a little kid dart behind your automobile, seemingly out of nowhere? The camera is a perfect solution, you will have eyes in the back of your head
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- Reliable and friendly customer service,1 Year Warranty,Ready to respond within a 24 hour time frame,30-Day Money Back Guarantee
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