September 27, 2019 NHTSA CAMPAIGN NUMBER: 19V684000
No Back-Up Camera Display Image/FMVSS 111
The lack of an image in the back-up camera display increases the risk of a crash.
NHTSA Campaign Number: 19V684
Manufacturer BMW of North America, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 257,481
Summary
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles.
The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”
Remedy
BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall is expected to begin November 19, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Rolls-Royce has a Recall
- Situation
− A number of Rolls-Royce Phantom/PhantomEWB (RR11/RR12) and Cullinan (RR31) vehicles have been identified as having an issue concerning the Reversing Camera. If the brightness of the main monitor is adjusted to a very low level, and the contrast is adjusted to a very high level, the image that is viewed via the Reversing Camera is also affected. This would therefore reduce the visual image of obstacles seen on the monitor.
− The problem has been rectified with vehicle software version S15A-19-07-539, which is included in ISTA 4.18.3x. − Vehicles can only be released from the Delivery Stop if the following action is taken:-
− Dealers should check for vehicles which are subject to this Technical Campaign using ISPA (Integrated Service Processes Application) or S-Gate/AIR.
- Procedure
Check the current vehicle integration level using AIR:-
Vehicle I-stage at or greater than S15A-19-07-539: No further action is required.
Vehicle I-stage at version below S15A-19-07-539: Update vehicle using the latest version of ISTA programming data (4.18.3x or higher):-
- Check that ISTA is at the correct version BEFORE programming the vehicle, the ISTA application should be 4.18.3x or higher. This information can been seen on the information tab of ISTA launcher.
- Connect the battery charger to the vehicle.
- Connect ICOM and carry out an ISTA/D session and make sure the vehicle is fault free and ready for programming.
- Select vehicle management -> software update.
- Determine measures plan.
- Check the measures plan to be sure that the vehicle will be updated to I-Level S15A-19-07-539 or later.
- Accept and fully work through the measures plan for the vehicle control units to be processed.
- Check the final report to make sure the vehicle I-Level has been updated to S15A-19-07-539 or later.
- Check all fault memories and perform all necessary initialisations and calibrations after programming and clear down any remaining fault entries.
© 2019, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.
Dealer Principal General Manager Sales Manager Service Manager Parts Manager Marketing Finance
Date:
Bulletin #:
September 24, 2019
A 09 2019 05
Source:
Name:
Title:
Phone #:
Email:
Aftersales
Replaces:
Supersedes
Group:
n/a
n/a
00 00
Aftersales Bulletin Phantom/PhantomEWB (RR11/ RR12) Cullinan (RR31) ReversingCamera – Programming
DELIVERY STOP – Do not allow vehicles to leave VDC, be retailed or handed over to the customer
1.Situation
− A number of Rolls-Royce Phantom/PhantomEWB (RR11/RR12) and Cullinan (RR31) vehicles have been identified as having an issue concerning the Reversing Camera. If the brightness of the main monitor is adjusted to a very low level, and the contrast is adjusted to a very high level, the image that is viewed via the Reversing Camera is also affected. This would therefore reduce the visual image of obstacles seen on the monitor.
− The problem has been rectified with vehicle software version S15A-19-07-539, which is included in ISTA 4.18.3x.
− Vehicles can only be released from the Delivery Stop if the following action is taken:-
− Dealers should check for vehicles which are subject to this Technical Campaign using ISPA (Integrated Service Processes Application) or S-Gate/AIR.
2.Procedure
Check the current vehicle integration level using AIR:-
Page 2 of 3
A 09 2019 05
Published date September 24, 2019
© 2019, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.
Vehicle I-stage at or greater than S15A-19-07-539: No further action is required.
Vehicle I-stage at version below S15A-19-07-539: Update vehicle using the latest version of ISTA programming data
(4.18.3x or higher):-
1. Check that ISTA is at the correct version BEFORE programming the vehicle, the ISTA application should be
4.18.3x or higher. This information can been seen on the information tab of ISTA launcher.
2. Connect the battery charger to the vehicle.
3. Connect ICOM and carry out an ISTA/D session and make sure the vehicle is fault free and ready for
programming.
4. Select vehicle management -> software update.
5. Determine measures plan.
6. Check the measures plan to be sure that the vehicle will be updated to I-Level S15A-19-07-539 or later.
7. Accept and fully work through the measures plan for the vehicle control units to be processed.
8. Check the final report to make sure the vehicle I-Level has been updated to S15A-19-07-539 or later.
9. Check all fault memories and perform all necessary initialisations and calibrations after programming and
clear down any remaining fault entries.
3. Parts Information
Page 3 of 3
A 09 2019 05
Published date September 24, 2019
© 2019, Rolls-Royce Motor Cars NA, LLC.
The contents of this document are confidential and should not be shared with third parties for distribution.
No parts required
4. Warranty Information
Claims are subject to current warranty terms.
Defect Code 00 66 36 01 00
Labour Code Description Labour Notes
00 62 784* Programme/code the
control units
8 FRU Use as programme flat rate
00 62 782* Programming and
encoding charged
through a different
campaign or repair
1 FRU Use as associated repair time
only to close off the
Campaign
00 99 000* Job time without
allowance for
/maintenance
1 FRU Use to close off Campaign
(for vehicles that already have
the correct I-Step)
−
− *Only use one of the above codes.
Contact Information:
If you have further questions please contact your Regional Aftersales Manager (RAM).
.
51 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
|---|---|---|
| BMW | 330I | 2019-2020 |
| BMW | 530E | 2018-2020 |
| BMW | 530I | 2018-2020 |
| BMW | 540D | 2018 |
| BMW | 540I | 2018-2020 |
| BMW | 640I | 2018-2019 |
| BMW | 740LE | 2019-2020 |
| BMW | 740LI | 2019-2020 |
| BMW | 745LE | 2019-2020 |
| BMW | 750LI | 2019-2020 |
| BMW | 840I | 2019-2020 |
| BMW | M340I | 2019-2020 |
| BMW | M5 | 2018-2020 |
| BMW | M550I | 2018-2020 |
| BMW | M850I | 2019-2020 |
| BMW | X3 | 2018-2020 |
| BMW | X4 | 2019-2020 |
| BMW | X5 | 2019-2020 |
| BMW | X6 | 2019-2020 |
| BMW | X7 | 2019-2020 |
| BMW | Z4 | 2019-2020 |
| ROLLS-ROYCE | CULLINAN | 2019 |
| ROLLS-ROYCE | PHANTOM | 2018-2019 |
| TOYOTA | SUPRA | 2020 |
10 Associated Documents
Recall Acknowledgement
RCAK-19V684-1970.pdf 353.015KB
Manufacturer Notices(to Dealers,etc) – Rolls-Royce 9/24/19
RCMN-19V684-4300.pdf 140.123KB
Manufacturer Notices(to Dealers,etc) – Toyota 9/27/19
RCMN-19V684-1852.pdf 212.917KB
Remedy Instructions and TSB
RCRIT-19V684-2328.pdf 342.295KB
Remedy Instructions and TSB
RCRIT-19V684-2859.pdf 343.143KB
Manufacturer Notices(to Dealers,etc) – BMW 10/1/19
Recall 573 Report – Amendment 1
RCLRPT-19V684-8158.PDF 224.602KB
Remedy Instructions and TSB
RCRIT-19V684-0112.pdf 3203.44KB
Manufacturer Notices(to Dealers,etc) – 9/20/19
RCMN-19V684-7082.pdf 343.143KB
Non-Compliance Notice 573 Report
RCLRPT-19V684-3429.PDF 224.715KB
Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V684&docType=RCL
