September 27, 2019 NHTSA CAMPAIGN NUMBER: 19V684000
No Back-Up Camera Display Image/FMVSS 111
The lack of an image in the back-up camera display increases the risk of a crash.
NHTSA Campaign Number: 19V684
Manufacturer BMW of North America, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 257,481
Summary
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles.
The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rearview Mirrors.”
Remedy
BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Rolls-Royce has a Recall
| Dealer Principal | General Manager | Sales Manager | Service Manager | Parts Manager | Marketing | Finance |
| Date: November 19, 2019
Bulletin #: A 11 2019 04 U |
Source: Name: Title: Phone #: Email: |
Replaces: n/a
Supersedes n/a Group: 00 00 |
||||
Aftersales Bulletin
Phantom (RR11/ RR12) Cullinan (RR31) Reversing Camera Programming – Safety Recall – 19V-684
TECHNICAL CAMPAIGN (RECALL) – Complete as soon as possible, using all available means to recall the vehicle for correction
Please be reminded that it is a violation of Federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the delivery stop / safety recall repair has been performed. This means that dealers may not legally deliver a new motor vehicle to a consumer until it is fixed or use/sell replacement equipment/parts subject to a delivery stop / safety recall. Note also that substantial civil penalties apply to violations of this law (The Safety Act). Also, you should not sell, lease or deliver any Provenance (CPO) or used vehicles subject to a delivery stop / safety recall until the repair is completed. Please follow any special instructions that we provide to you for the return or disposition of recall parts.
1.Situation
A number of Rolls-Royce Phantom/PhantomEWB (RR11/RR12) and Cullinan (RR31) vehicles have been identified as having an issue concerning the Reversing Camera. If the brightness of the main monitor is adjusted to a very low level, and the contrast is adjusted to a very high level, then at the “next backing event”, the image may not conform to a Federal requirement.
− The problem has been rectified with vehicle software version S15A-19-07-539, which is included in ISTA 4.18.3x.
– Dealers should check for automobiles which are subject to this Technical Campaign using ISPA (Integrated Service Processes Application) or S-Gate/AIR.
2.Procedure
Check the current vehicle integration level using AIR:
Published date November 19th, 2019
Automobiles I-stage at or greater than S15A-19-07-539: No further action is required.
Automobiles I-stage at version below S15A-19-07-539: Update automobiles using the latest version of ISTA programming data (4.18.3x or higher):-
- Check that ISTA is at the correct version BEFORE programming the automobile, the ISTA application should be 4.18.3x or higher. This information can been seen on the information tab of ISTA launcher.
- Connect the battery charger to the automobile.
- Connect ICOM and carry out an ISTA/D session and make sure the automobile is fault free and ready for programming.
- Select vehicle management -> software update.
- Determine measures plan.
- Check the measures plan to be sure that the automobile will be updated to I-Level S15A-19-07-539 or later.
- Accept and fully work through the measures plan for the automobile control units to be processed.
- Check the final report to make sure the automobile I-Level has been updated to S15A-19-07-539 or later.
- Check all fault memories and perform all necessary initialisations and calibrations after programming and clear down any remaining fault entries.
3. Parts Information
No parts required
4.Warranty Information
Claims are subject to current warranty terms.
Defect Code 00 66 36 01 00
| Labour Code | Description | Labour | Notes |
| 00 62 784* | Programme/code the control units | 8 FRU | Use as programme flat rate |
| 00 62 782* | Programming and encoding charged through a different campaign or repair | 1 FRU | Use as associated repair time only to close off the Campaign |
| 00 99 000* | Job time without allowance for
/maintenance |
1 FRU | Use to close off Campaign (for vehicles that already have the correct I-Step) |
−
− *Only use one of the above codes.
Contact Information:
If you have further questions please contact your Regional Aftersales Manager (RAM).
IMPORTANT NON–COMPLIANCE RECALL – Remedy Available
This notice applies to your motor car,
Recall Campaign No. 19V-684: Rearview Camera
November 2019
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Rolls-Royce Motor Cars Ltd. has decided that certain Model Year 2018-2019 Rolls-Royce Phantom and Cullinan motor cars fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) Number 111 (Rear Visibility). Our records indicate that you are the owner of a potentially affected motor car.
Why are we contacting you?
We are pleased to inform you that we are ready to perform this recall. If you have not had this recall performed, please contact your authorized Rolls-Royce Motor Cars dealer immediately to schedule an appointment. You may request alternate transportation from your Rolls-Royce Motor Cars dealer.
What could happen?
If the rearview camera’s brightness is set at/near its lowest setting, and the contrast is set at/near its highest setting then, under certain lighting conditions, at the “next backing event”, the display may not meet a Federal requirement. In these settings/conditions, if a driver relied on the displayed image, this could increase the risk of a crash when reversing. Please note that motor cars are equipped with a Park Distance Control (PDC) system which alerts drivers, both audibly and visually, to objects behind a motor car.
If you are not the only driver of this motor car, please advise all other drivers and passengers of this important information.
What will Rolls-Royce do?
The rearview camera software will be updated for free and take approximately one hour.
What if I am not the current owner of this motor car?
You can update the motor car ownership or your contact information by completing the enclosed postage-paid card.
If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
What if I have questions or experience problems?
Should you have any questions about this recall, please contact your authorized Rolls-Royce Motor Cars dealer. If you need additional assistance, contact Rolls-Royce Motor Cars Customer Relations and Services at 1-866-230-4956 or at customer.relations@rolls-roycemotorcarsna.com.
If your Rolls-Royce Motor Cars dealer is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.
Please be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience. We recommend that you and your passengers wear your safety belt at all times.
Sincerely,
Rolls-Royce Motor Cars NA, LLC
51 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BMW | 330I | 2019-2020 |
| BMW | 530E | 2018-2020 |
| BMW | 530I | 2018-2020 |
| BMW | 540D | 2018 |
| BMW | 540I | 2018-2020 |
| BMW | 640I | 2018-2019 |
| BMW | 740LE | 2019-2020 |
| BMW | 740LI | 2019-2020 |
| BMW | 745LE | 2019-2020 |
| BMW | 750LI | 2019-2020 |
| BMW | 840I | 2019-2020 |
| BMW | M340I | 2019-2020 |
| BMW | M5 | 2018-2020 |
| BMW | M550I | 2018-2020 |
| BMW | M850I | 2019-2020 |
| BMW | X3 | 2018-2020 |
| BMW | X4 | 2019-2020 |
| BMW | X5 | 2019-2020 |
| BMW | X6 | 2019-2020 |
| BMW | X7 | 2019-2020 |
| BMW | Z4 | 2019-2020 |
| ROLLS-ROYCE | CULLINAN | 2019 |
| ROLLS-ROYCE | PHANTOM | 2018-2019 |
| TOYOTA | SUPRA | 2020 |
23 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V684-1702.PDF 211.275KB
RCLQRT-19V684-1702
Remedy Instructions and TSB
RCRIT-19V684-3933.pdf 474.171KB
RCRIT-19V684-3933
Remedy Instructions and TSB
RCRIT-19V684-1516.pdf 122.14KB
RCRIT-19V684-1516
Recall Quarterly Report #1, 2019-4
RCLQRT-19V684-3604.PDF 211.169KB
RCLQRT-19V684-3604
ISSUED Owner Notification Letter(Part 577)- Rolls-Royce
RCONL-19V684-0349.pdf 688.863KB
RCONL-19V684-0349
ISSUED Owner Notification Letter(Part 577)- BMW
RCONL-19V684-0033.pdf 2655.188KB
RCONL-19V684-0033
ISSUED Owner Notification Letter(Part 577)- BMW
RCONL-19V684-7951.pdf 1638.957KB
RCONL-19V684-7951
Remedy Instructions and TSB
RCRIT-19V684-1568.pdf 475.008KB
RCRIT-19V684-1568
ISSUED Owner Notification Letter(Part 577)- Toyota Supra
RCONL-19V684-6312.pdf 354.66KB
Remedy Instructions and TSB
RCRIT-19V684-6582.pdf 3489.757KB
RCRIT-19V684-6582
Recall 573 Report – Amendment 2
RCLRPT-19V684-6592.PDF 224.989KB
RCLRPT-19V684-6592
Manufacturer Notices(to Dealers,etc)- Toyota Updated Dealer Letter
RCMN-19V684-9591.pdf 897.685KB
RCMN-19V684-9591
Recall Acknowledgement
RCAK-19V684-1970.pdf 353.015KB
RCAK-19V684-1970
Manufacturer Notices(to Dealers,etc) – Rolls-Royce 9/24/19
RCMN-19V684-4300.pdf 140.123KB
RCMN-19V684-4300
Manufacturer Notices(to Dealers,etc) – Toyota 9/27/19
RCMN-19V684-1852.pdf 212.917KB
RCMN-19V684-1852
Remedy Instructions and TSB
RCRIT-19V684-2328.pdf 342.295KB
RCRIT-19V684-2328
Remedy Instructions and TSB
RCRIT-19V684-2859.pdf 343.143KB
RCRIT-19V684-2859
Manufacturer Notices(to Dealers,etc) – BMW 10/1/19
RCMN-19V684-4648
Recall 573 Report – Amendment 1
RCLRPT-19V684-8158.PDF 224.602KB
Remedy Instructions and TSB
RCRIT-19V684-0112.pdf 3203.44KB
RCRIT-19V684-0112
Manufacturer Notices(to Dealers,etc) – 9/20/19
RCMN-19V684-7082.pdf 343.143KB
RCMN-19V684-7082
Non-Compliance Notice 573 Report
RCLRPT-19V684-3429.PDF 224.715KB
RCLRPT-19V684-3429
Recall Quarterly Report #3, 2020-2
RCLQRT-19V684-9519.PDF 211.361KB
RCLQRT-19V684-9519
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V684&docType=RCL
- Plug and Play: Reverse camera and monitor are connected directly via a 4-pin cable with a power cord connector.Power it to reverse lights for use when vehicle is in reverse gear Or can be powered by directly connecting to a 12v source fuse box or cigarette lighter/power point/ignition switch for continuous use.
- Upgraded High performance IP 69 Waterproof.No need to worry about water inside the camera.Color HD license plate camera with 149 degree viewing angle and 6 White LED Lights provide crystal clear color both at night and day.
- DIY Setting:You can adjust the parking line's width,moving Left/Right/Up/Down to make it fits for the real condition.You can also turn it off if you do not want it.The image can be flipped between mirror (rear view) and facing (front view).You can use the camera as rear backup camera or front camera optional.
- Vehicle backup cameras with HD 4.3 Inch LCD display monitor equipped with magnetic bracket,You can rotate it 360 degrees,can be mount the monitor on dash or windshield.
- Good Service:Installation instructions are included.Back-up camera system has a 2 year warranty and life-time tech support,please contact us if you have any product questions.
- ►Excellent license plate wired backup camera,designed for Car,Pickup Truck,SUV,Minivan and Sedans.Work well on old cars,new cars or used cars.
- ►Universal rear view camera,Suit for 12-24V DC Power.26ft RCA video cable.It will work well if your radio,monitor,DVD player or screen has the RCA connector.
- ►Crystal Clear Image Nice Night Vision: Pretty Clear Video,6 Glass Lens,100% True Color Reproduction,100% Updated Chip. Vivid Picture Helps Us to Drive or Reverse with a pleasant Mood.8 LED lights do a great job to get a nice colorful image in the dark.Excellent parking camera for safe reversing and driving.
- ►Easy to Install:Just need to connect camera’s power to reversing light,then connect the camera to your radio screen or monitor by 26ft RCA cable.Complete kits and easy installation save our time.
- ►IP69 Waterproof Level Reversing cam:Highly Waterproof backup camera kits.The camera is made by high-purity resin,with international standard IP69K waterproof.So you can use it daringly whatever it’s rainy/snowy/hot.Ideal Auto Backup camera:The camera box can be adjusted up and down to find a angle you prefer;149°Perfect View Angle Design; Rear License plate backing up camera design.
- Backup camera with IP69K waterproof IP rate.It designed with fully sealed glue filling craft, so it waterproof function is better than IP67 and IP68, you absolutely no need to worry about water, fog or mist inside. NOTE: please separately order a suitable harness to complete installation if connect it to a factory radio/screen.
- Rear view camera with a latest HD 600TVL 1/2.7inch image sensor and 170 degree super wide viewing angle lens, that's great for you to check the invisible blind spot clearly and make parking safe and simple.
- Reverse camera housing is metal,small size and OEM style design. Also it is built in multifunctional switching loops function,you can switch it to be front view, also support guide line on/off switching and cut the purple loop to choose a vertical down-ward view from like a tailgate down view(tailgate mounting).
- Backup camera can fit most types of DC 12-24V different length vehicles. Such as Cars, Pickup Trucks, SUVs, Vans, RVs, etc. It with great night vision (low illumination level: 0.01Lux).
- Customer satisfaction is our top priority. NATIKA offer 30 days money back guarantee,24 months replacement warranty,lifetime support guarantee and 7 days-24 hours professional customer service and technical support.
- 【Ultra HD Screen & Accurate Color】The backup camera is designed to eliminate blind spots and avoid obstacles when reversing. 680P Ultra HD picture shows a clear image for the driver. No more annoying blurry discoloration screen and picture, and displays the most ideal road condition.
- 【12 LED & Superior Night Version】12 LED super bright lights illuminates the images when daylight is low, and greatly enhances night vision with sharp images. The sensor will turn on the light automatically when you activate the reverse gear, which gives you the best view for parking.
- 【IP68 Waterproof & 140° View Adjustable Angle】The camera will be protected from powerful jets of water from any direction, such as rain and a car wash. Works well in extreme weather. Adjustable vertical 140° perfect viewing angle, which allows you to adjust the camera to a position that’s best for you, effectively reducing the accident rate.
- 【2 in1 Installation & Tools Included】Camera can be installed on license plate frame, or mounted on back, front, and side based on your preference. The camera or its mounting bracket will not take a lot of space on your license plate. Suitable for most 12V-24V vehicles, such as Jeeps, SUV, RV, VAN, etc.
- 【Best Customer Service】INCLAKE backup camera is guaranteed to provide a safe road trip.Feel free to contact us if you have any issues with the item.
- ★ Wireless Design for Easy Installation - V29 wireless backup camera for car connects a backup camera by a wireless transmitter.You just need to connect the monitor to the lighter charger, connect the rear view camera to running light or reversing light and you are good to go. No more complicated long video cables from the monitor to the rear camera. Make all things much easier.
- ★ Stable and Vivid HD 1080P Image –With digital wireless transmission , delivers a stable image without any interference from other signals such as Bluetooth. Equipped with great sensor, the backup camera for truck provides vivid picture , which restores what you see behind your car directly.
- ★ Ideal Rear View Camera – The waterproof standard of this camera is IP69 , the highest and lowest temperature resistance is -4°F~149°F, and the lumen rating is 0.1 at low light night. Therefore whether it is sunny or rainy, hot or cold, day or night, the car backup camera wireless monitor always performs well.
- ★ Parking Safely & Effortlessly – With rearview mirror backup camera,you will be able to easily park your car even in the tiniest parking spots.Without risking damaging it and ruining your day or night! There is no battery in the vehicle backup camera,it will be safer.
- ★Good Service - The rv backup camera wireless system is suitable with cars,vans,camping cars, trucks, small RVs. DoHonest offers clear user guide (installation video included), 45-day money back guarantee and 2 year warranty. 24 hours after-sales service and Professional technician team is available. If there's any issue, just contact us.
- How many times have you been backing out of your driveway or a parking spot only to have a little kid dart behind your automobile, seemingly out of nowhere? The camera is a perfect solution, you will have eyes in the back of your head
- Easy to install: 2 Installation options,you could choose bracket mounting or flush mounting as per your case.Note: This is one camera with 2 installation method, not 2 cameras.
- Rear/Front Switchable: Optional Customized Distance Scale Lines & Mirror/Normal Image Switchable - You Can Use it as Rear View Backup Camera or Front/Side Camera Note: By default this is a reverse camera (mirror image) with distance scale line
- 170 Degree Wide View Angle to help you see blind area where your eyes can't reach.Work with your head units or aftermarket LCD/TFT displays with standard RCA input only,Suitable for variety of vehicles: car, mini-truck, mini-van etc,12V working Voltage ONLY,Support NTSC only
- Reliable and friendly customer service,1 Year Warranty,Ready to respond within a 24 hour time frame,30-Day Money Back Guarantee
- ►【New Upgraded System】Back up cameras for cars and trucks with monitor system with one power,you only need to power it for monitor or camera.If wire for camera is trouble for you, Yakry system would be best choice.of the monitor. Our cable is thinner, it's good to go through the holes and wire.The system can be flipped between mirror and facing.
- ►【Very Easy to Install】Hitch rear view camera system is powered by connecting to reverse lights for reversing Or can be powered by directly connecting to a 12v source fuse box or cigarette lighter/power point/ignition switch for constantly use.
- ►【HD 1080P Monitor 】Monitor of wired back up camera system for car can be mount on dash or windshield mount. The guide lines can be ON/OFF.The rear camera system can be flipped between mirror and facing.
- ►【IP69K Waterproof Camera】Car backup camera system can be reverse camera, backup camera for truck system with 149 degree viewing angle and 6 LED lights. Night vision view clearly at night.rly at night.
- ►【Two-Year Technical Support and Quality Warranty】We provide best customer service and tech support with replacement (professional instruction are provided),just contact us.
- HEAVY-DUTY LICENSE PLATE FRAME BACKUP CAMERA: Perfect for all vehicles that use a standard US license plate, holds your car backup driving security. Only suit for 12 DC Power. Not only it can offer the protection for license plate but also offer the stylish look
- IP67 WATERPROOF &SHOCKPROOF: High waterproof level, reverse camera would never be fogged or wet even in storm or bad rainy day. Plus, professional shockproof design, the safety & security assist camera does work for your vehicle all the time
- 170° WIDELY VIEWING ANGLE: To work perfectly, the viewing angle macro lens with mirror image give you a wide viewing horizon. License plate camera built high sensitive color CMOS image sensor to eliminates all the blind spots behind the car
- UPGRADE VERSION VEHICLE CAMERA: Hi-definition color pictures, sensitive real time and continuous, with the help of wired universal car reversing camera, you won’t be disturbed when you reverse your car even in adverse environment
- NIGHT VISION BETTER THAN IR LIGHTS: With 8 white LEDs, night vision reversing camera provides you realistic and comfortable images for night time or dark space backing up than other infrared camera
- 【HD 720P Image Quality 】Reflect true and real time image, maintain original color, adopts the advanced optical design and remarkable image processing technology to provide 720P resolution image for your vehicle.
- 【Super Night Vision & Wide Angle】Equipped with 6 Auto High brightness LED Light,149 degree super wide angle rear view camera help you see things more comprehensively, capture road condition better even in dim or poorly backlit.
- 【Excellent IP69k Waterproof 】With IP69K waterproof design, even at Rain /Snow/Fog still can see road condition clearly, This Car Rear View Camera still work in extreme weather(-30℉ to 176℉), provides clear image without delay.
- 【Easy Installation and Wide Compatibility】This reversing camera work perfectly with your radio, screen, stereo or monitor has the RCA connector. It is universal for most vehicle license plate like Trailer/Truck/RV/Pickup/Van/SUV/Camper and so on.
- 【Comprehensive and Considerate After-Sales Service】 ZEROXCLUB offer 36-month replacement warranty to each of our customers from the date of purchase, so if you find the package any defective, damage, missing parts, etc. Please contact us anytime, we will get back to you within 24 hours.
- [ Compatible with all OEM&After-market display ]--- This CVBS backup camera for car is compatible with all factory OEM or after-market devices which has RCA video input, e.g. double din stereo/ Head unit/ Factory OEM Navigation/ Stereo display/ DVD player/ Rear view mirror monitor,etc
- [ High Definition, Well-lit, True color ]--- The reversing camera for pickup truck delivers 800TVL crisp clear image of true color reproduction with High Definition sensor, Extreme 0.005lux Low light sensitive performance ensures the reverse backup camera a clear colorful images without graininess even under pitch black surroundings
- [ Ultra wide angle and with accurate guidelines ]--Unlike other wide angle vehicle backup cameras with severe distortion,J-256 not only with Japanese Sankyo 210°lens,but also with accurate, proper grid lines specially designed to the angle of the lens and to the average width of normal vehicles,making it be served as accurately as almost human eyes to help you backup easily and precisely in tight narrow spaces even without the aid of mirrors when it is mounted in the middle of the back
- [ Certified IP69K water-resistant standard ]--- In addition to it’s shockproof, this back up camera for car is REAL IP69K waterproof certified (Certificate Report No.: J-R210319103A-EN) with our unique enhanced 4 waterproofing processes: PCB-Coating, Sealing adhesive, Filled up with potting, and finally specially-designed waterproof structure to ensure it superb waterproof performance, Whereas normal traditional backup cameras got only potting material inside with poor waterproof.
- [ Factory MINI OEM-look, Adjustable Lens ]--- The mini reverse camera for car is unobtrusive in design without having a bulky camera hanging from your vehicle,The head of this backup rear camera for car swivels to allow for an large adjustable viewing angle range without the need of angled wedges like other vehicle backup camera
Last update on 2022-08-11 / Affiliate links / Images from Amazon Product Advertising API
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