August 14, 2019 NHTSA CAMPAIGN NUMBER: 19V599000

High-Voltage Electrical Power May Shut Down

A shut down of high-voltage electrical power would result in a loss of propulsion, increasing the risk of a crash.

NHTSA Campaign Number: 19V599

Manufacturer BMW of North America, LLC

Components ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM

Potential Number of Units Affected 139

Summary

BMW of North America, LLC (BMW) is recalling certain 2019 i3 BEV, i3 REx, and i8 vehicles. A circuit board problem within the Electric Motor Electronics (EME) module may shutdown the supply of high-voltage electrical power.

Remedy

BMW will notify owners, and dealers will replace the EME module, free of charge. The recall began October 11, 2019. Owners may contact BMW customer service at 1-800-525-7417.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your BMW has a Recall

SIB 12 27 19

2020-01-13

RECALL CAMPAIGN 19V-599 REPLACE THE ELECTRIC MOTOR ELECTRONICS (EME)

Please perform the procedure outlined in this Service Information on all affected vehicles before customer delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the next time the vehicle is in the shop.

This Service Information Bulletin (Revision 2) replaces SI B12 27 19 dated October 2019.

What’s New (Specific text highlighted):

• Added emissions certificate instructions
• Warranty Information section updated

MODEL

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as “Open” when checked either in AIR, the “Service Menu” of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.

SITUATION

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective August 8, 2019) on a small number of Model Year 2019 BMW vehicles that were produced between December 19, 2018 and March 29, 2019.

The Electrical Machine Electronics (EME) Printed Circuit Board (PCB) may not have been produced to specifications.

Approximately 139 vehicles are affected by this recall.

In the event of failure of the electrical machine electronics (EME); the system will shut down high-voltage electrical power. A shut down of high-voltage electrical system would result in a loss of propulsion, increasing the risk of a crash. However, the 12-volt electrical power remains functional to support power steering and braking.

A red check control message (CCM) is displayed to alert the driver of the shutdown of high-voltage components.

Note:

The electric drive function may be restored by switching the drive-readiness state off and on again.

Recall notice and Q&A have been attached for further information.

CORRECTION

Replace the Electrical Machine Electronics (EME).

PROCEDURE

Replace the electrical machine electronics as per REP 12 36 610 – “Replacing electrical machine electronics (EME)”.

Note:

Version 3 of the repair instructions should be used in ISTA / AIR.

Important warning for working on the high-voltage systems on the I01 (i3 BEV and REx), and

I12:

Only properly trained personnel, who have passed all applicable technical training courses, should perform any maintenance or repairs on any Hybrid or Electric Vehicle. Work performed by unqualified persons may result in severe injury or damage to the vehicle. Additional information is found in Repair Instruction 61 00… Observe safety instructions when handling electric vehicles.

PARTS INFORMATION

Performing a part number look-up in ETK or AIR by VIN or model in place of using/invoicing the following part numbers may result with the wrong parts being invoiced and installed.

Note:

The applicable Electrical Machine Electronics (EME) is to be determined and selected from the Electronic Parts Catalogue based on the specific type of vehicle being repaired.

I01 (i3): 

I12 (i8 Coupe): 

Bulk Materials 

Note: Other small parts such as screws, nuts and seals, which must be replaced according to the ISTA repair instructions, must be selected from the Electronic Parts Catalogue according to the respective vehicle type and invoiced under the special defect code.

For California centers only: This Safety Recall involves an emissions compliant component. It is required by the California Code of Regulations that an executed orange “Vehicle Emission Recall – Proof of Correction” certificate (SD92-084, see illustration) be provided to each customer (for vehicles registered in the state of California), once this Recall on his or her vehicle has been completed.

WARRANTY INFORMATION

During this workshop visit, the affected vehicle may show one or more other Technical Campaign repairs open that also include vehicle programming and encoding, the programming and encoding procedure may only be invoiced one time.

If you have this situation, update the vehicle to the current available I-level by performing and submitting for one of these open Technical Campaigns. Please be sure to also perform any other additional work as required by the campaign and/or close the remaining open vehicle programming and encoding Technical Campaign repairs as outlined in the corresponding Service Information Bulletin.

Reimbursement for this Recall will be via normal claim entry utilizing the following information:

Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop-

Or:

The vehicle arrives at your center and this Recall Campaign shows open (No other Main work will be performed/claimed during this workshop visit)-

And, as needed:

Sublet – Bulk Materials

Sublet reimbursement calculation for claiming the applicable repair-related bulk material (BMW part numbers) is at the dealer net price amount for the quantity used plus your center’s handling.

BMW Antifreeze/Coolant: Claim the corresponding dollar amount for the quantity needed to replace what was drained with a 50/50 coolant/water solution.

Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.

Claim Repair Comments

Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes and in the claim comments (For example: B12 27 19 WP 1), unless otherwise required by State law.

Programming and Encoding – Vehicle Control Units (RO and Claim Comments Required)

The programming procedure automatically reprograms and encodes all vehicle control modules which do not have the latest software I-level. If one or more control module failures occur during this programming procedure:

Please claim this consequential control module-related repair work under the defect code listed in this bulletin with the applicable AIR labor operations.

Please explain this additional work (The why and what) on the repair order and in the claim comments section.

For control module failures that occurred prior to performing this programming procedure:

When covered under an applicable limited warranty, claim this control module-related repair work using the applicable defect code and labor operations (including diagnosis) in AIR.

And, as applicable:

Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)-

This Recall repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

• Sublet Code 2 – Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI B01 29 16 for additional information
Supporting Materials
picture_as_pdf B122719_Attachment (EME-QA).pdf
picture_as_pdf B122719_Attachment (Recall Notice).pdf

SAFETY RECALL NOTICE

To:  All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: Recall 19V-xxx: Replace the Electric Motor Electronics (EME) – B12 27 19

BMW of North America, LLC is conducting a Voluntary Safety Recall (effective August 8, 2019) on a small number of Model Year 2019 BMW vehicles that were produced between December 19, 2018 and March 29, 2019. 

Please be reminded that it is a violation of federal law (The Safety Act) for you to sell, lease or deliver any new motor vehicle covered by this notification until the recall repair has been performed.  This means that centers may not legally deliver new motor vehicles to consumers until they are fixed or use/sell replacement equipment/parts subject to this recall.  Note also that substantial civil penalties apply to violations of the Safety Act. 

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed. 

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

We appreciate all your assistance with this Recall.

Electric Motor Electronics (EME)
Safety Recall 19V-xxx
Model Year 2019
BMW i3 / i8
Last Updated 08/08/2019

BMW

IMPORTANT SAFETY RECALL – Remedy Available

This notice applies to your vehicle,

Recall Campaign No. 19V-599:  Electric Motor Electronics (EME)

October 2019

Dear BMW Owner / Lessee:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.  BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2019 BMW i3 BEV, I3 Rex, and i8 vehicles.  Our records indicate that you are the owner of a potentially affected vehicle.

Why are we contacting you?

We are pleased to inform you that we are ready to perform this recall.  If you have not had this recall performed, please contact your authorized BMW center immediately to schedule an appointment.

Visit www.bmwusa.com/dealer to locate your nearest BMW center.

What could happen?

The Electric Motor Electronics (EME) may not have been produced to supplier specifications and could shut down high-voltage electrical power.  If this occurs, it would lead to a loss of propulsion and increase the risk of a crash. However, 12-volt electrical power remains functional to support power steering and braking.

If your vehicle loses high-voltage electrical power, it may be experiencing this issue. If this occurs, carefully move away from traffic and pull over to a safe location as soon as possible.  All occupants should carefully exit the vehicle and move to a safe location away from traffic.  Do not continue to drive the vehicle. Contact BMW Roadside Assistance at 1-800-332-4269 immediately to have your vehicle brought to the nearest authorized BMW center.

If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

What will BMW do?

The EME will be replaced for free which could take approximately one hour.

What if I am not the current owner of this vehicle?

You can update the vehicle ownership or your contact information by completing the enclosed postagepaid card or by registering at https://www.bmwusa.com/myBMW. If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

What if I have questions or experience problems?

For the latest updates to this recall, please visit www.bmwusa.com/recall.  Should you have any questions about this recall, please contact your authorized BMW center.  If you need additional assistance, contact BMW Customer Relations and Services at 1-800-525-7417 or at CustomerRelations@bmwusa.com.

If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E.,

Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153), or go to https://www.safercar.gov.

BMW of North America, LLCPlease be assured that your safety is important to us, and we sincerely apologize if this recall causes any inconvenience.  We recommend that you and your passengers wear your safety belt at all times.

Sincerely,

Spanish translation on back side Traducción en español en el lado inverso

For vehicles registered in the state of California:  The California Department of Motor Vehicles, in conjunction with the Air Resources Board, has implemented the Registration Renewal/Recall Tie-In Program which requires the completion of the recall.  Upon completion, you will receive a Proof of Correction Certificate.  Please save the certificate since the California Department of Motor Vehicles may require it as proof of Emissions Recall Campaign completion.

BMW

IMPORTANTE RETIRADA POR MOTIVOS DE SEGURIDAD – Repuesto disponible

Este aviso se aplica a su vehículo,                                            

Campaña de retirada n.º 19V-599: sistema electrónico del motor eléctrico (EME)

Octubre de 2019

Estimado propietario o arrendatario de un vehículo BMW:

Le enviamos este aviso en virtud de la National Traffic and Motor Vehicle Safety Act (Ley Nacional de Seguridad de Tránsito y Vehículos). BMW AG ha determinado que algunos vehículos de los modelos i3 BEV, I3 Rex e i8 de BMW, del año 2019, tienen un defecto relacionado con la seguridad de los vehículos motorizados. Según nuestros registros, usted es propietario de un vehículo potencialmente afectado.

¿Por qué nos ponemos en contacto con usted?

Nos complace informarle que estamos listos para realizar la retirada. Si no se ha hecho la retirada, comuníquese de inmediato con el centro autorizado de BMW para programar una cita. Visite www.bmwusa.com/dealer para localizar el centro de BMW más cercano.

¿Qué podría suceder?

Es posible que el sistema electrónico del motor eléctrico (Electric Motor Electronics, EME) no se haya fabricado según las especificaciones del distribuidor y podría cortar la energía eléctrica de alto voltaje. Si esto ocurre, causaría una pérdida de propulsión y aumentaría el riesgo de accidente. Sin embargo, la energía eléctrica de 12 voltios seguiría funcionando para usar la dirección asistida y para frenar.

Si su vehículo pierde energía eléctrica de alto voltaje, es posible que tenga ese problema. Si esto ocurre, aléjese con cuidado del tránsito y deténgase en un lugar seguro lo antes posible. Todos los ocupantes deben salir del vehículo con cuidado y trasladarse a un lugar seguro lejos del tránsito. No siga conduciendo el vehículo. Comuníquese de inmediato con BMW Roadside Assistance (Asistencia en la carretera de BMW) llamando al 1-800-332-4269 para que le lleven el vehículo al centro autorizado de BMW más cercano.

Si usted no es la única persona que conduce ese vehículo, comparta esta importante información con todos los demás conductores y pasajeros.

¿Qué hará BMW?

Se reemplazará el EME sin cargo, lo que podría llevar aproximadamente una hora.

¿Qué ocurre si no soy el propietario actual de este vehículo?

Puede actualizar la información de la titularidad del vehículo o su información de contacto completando la tarjeta con respuesta postal paga adjunta o registrándose en https://www.bmwusa.com/myBMW. Si usted es arrendador del vehículo, las reglamentaciones federales exigen que reenvíe este aviso a su arrendatario en un plazo de diez días.

¿Qué debo hacer si tengo alguna pregunta o algún problema?

Para ver las últimas actualizaciones de esta retirada, visite www.bmwusa.com/recall. Si tiene alguna pregunta sobre esta retirada, comuníquese con el centro autorizado de BMW. Si necesita asistencia adicional, comuníquese con el BMW Customer Relations and Services (Servicio de Atención al Cliente de BMW) llamando al 1-800-525-7417 o por correo electrónico a CustomerRelations@bmwusa.com.

Si el centro de BMW no puede resolver el defecto sin cargo o en un plazo razonable, puede notificar al administrador de la National Highway Traffic Safety Administration (Administración Nacional de Seguridad de Tránsito en Carreteras), 1200 New Jersey Ave., S.E., Washington, DC 20590, llamar a la Vehicle Safety Hotline (Línea gratuita directa de seguridad vehicular) al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar https://www.safercar.gov.

Le garantizamos que nos importa su seguridad y le pedimos sinceras disculpas si esta retirada le causa algún inconveniente. Recomendamos que usted y sus pasajeros utilicen el cinturón de seguridad en todo momento.

Atentamente.

BMW of North America, LLC

English version on front side Versión en inglés en el frente

Para vehículos registrados en el estado de California: El Departamento de Vehículos Motorizados de California (California Department of Motor Vehicles), en colaboración con la Junta de Recursos del Aire (Air Resources Board), ha implementado el Registration Renewal/Recall Tie-In Program (Programa de renovación de registros/acuerdo de retirada) que requiere la finalización de la retirada. Después de la finalización, recibirá una constancia del certificado de corrección. Guarde el certificado, ya que el Departamento de Vehículos Motorizados de California puede requerirlo como constancia de la finalización de la Emissions Recall Campaign (Campaña de retirada de emisiones).

2 Affected Products

Vehicles

7 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V599-6033.PDF 211.237KB

Defect Notice 573 Report

RCLRPT-19V599-1806.PDF 215.712KB

Manufacturer Notices(to Dealers, etc.) – Safety Recall Notice and FAQ’s on 2019 i3 and i8 Coupes produced between 12/19/18 and 3/29/2019. The Electric Motor Electronics (EME) may not have been produced to supplier specifications.

RCMN-19V599-2502.pdf 272.243KB

Recall Acknowledgement

RCAK-19V599-2104.pdf 244.758KB

Recall Quarterly Report #1, 2019-4

RCLQRT-19V599-0511.PDF 211.136KB

ISSUED Owner Notification Letter(Part 577)

RCONL-19V599-4791.pdf 1654.573KB

Remedy Instructions and TSB

RCRIT-19V599-9131.pdf 270.569KB

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V599&docType=RCL

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