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NHTSA ID Number: 10161586
Manufacturer Communication Number: M610119
Summary
STANDARD OCCASIONAL USE CABLE CHARGING COMPLAINT TROUBLESHOOTING.
3 Affected Products
Vehicles
SITUATION
The customer may complain about any of the following scenarios-
- The vehicle cannot be charged with the standard “Occasional Use Cable” (OUC) charging cable
- An indicator light on the OUC control panel lights up or flashes
- The charging procedure does not start, or aborts
- A “Fault” indicator light on the vehicle High Voltage (HV) charging socket lights up red
- The charging time with the OUC is too long
- The charging time is too long even though the “maximum” setting was selected in the vehicle
One or several of the following Check Control (CC) messages may be displayed to the customer:
Note: The customer only sees the CC text in the vehicle displays. The ID code can be identified by the Key Reader.
CC message | ID code |
---|---|
Check charging cable | ID 802 or ID 808 |
Grid power too low | ID 803 |
Charging not possible | ID 804 |
Additionally, the following fault codes may be stored in the EME (electrical machine electronics) fault memory:
Fault code | Text |
---|---|
222833 | Charge management: CC message 803, grid power too low |
222834 | Charge management: CC message 804, charging not possible |
222842 | Charge management function: Fault during the charging procedure |
222846 | Charge management function: Fault during the charging procedure |
CAUSE
A fault when charging the vehicle can be due to various causes:
- The charging cable was not correctly plugged into the vehicle charging plug
- The charging cable did not lock completely into position
- The internal fuse (ground fault circuit-breaker) in the charging cable has detected a residual current and switches off
- Voltage supply problems related to the charging infrastructure (public grid or customer home grid)
Note: When an under-voltage (below 90V AC) is detected in electrical power grid, the cable stops
charging. The cable will try to restart after 5 minutes if grid voltage rises to at least 90V. During this undervoltage condition, the red “FAULT” LED will be displayed on the OUC control panel. This may result in “Grid Faults” to be stored in the vehicle.
Note: To address this customer concern, the OUC software (as of suffix 03 in the AI number, on the back label) has been upgraded with enhanced charging strategy.
PROCEDURE
In the event of a customer complaint, refer to “B611918 Attachment 1 High Voltage Charging Cable troubleshooting guide.pdf” .
Important warning for working on the high-voltage systems:
Only properly trained personnel, who have passed all applicable technical training courses, should perform any maintenance or repairs on any Hybrid or Electric Vehicle. Work performed by unqualified persons may result in severe injury or damage to the vehicle. Additional information is found in Repair Instruction 61 00… Observe safety instructions when handling electric vehicles.
Note: For more information, the OUC manufacturer’s Safety Guidelines recommendations (pages 4-9) in Second Gen. Occasional Use Cable Charger Manual (Attachment 2).
PARTS INFORMATION
Part Number
Part Number | Description | Quantity |
---|---|---|
61 44 6 818 634 | Standard cable/ Mode 2 charge cable/ Standard charging cable with temperature sensor | 1 |
SEOCONTENT-START
SI M61 01 19
Engine Electrical Systems
May 2019
Technical Service
STANDARD OCCASIONAL USE CABLE CHARGING
COMPLAINT TROUBLESHOOTING
MODEL
F60 PHEV (MINI Cooper S E Countryman ALL4)
SITUATION
The customer may complain about any of the following scenarios-
• The vehicle cannot be charged with the standard “Occasional Use Cable” (OUC) charging cable
• An indicator light on the OUC control panel lights up or flashes
• The charging procedure does not start, or aborts
• A “Fault” indicator light on the vehicle High Voltage (HV) charging socket lights up red
• The charging time with the OUC is too long
• The charging time is too long even though the “maximum” setting was selected in the vehicle
One or several of the following Check Control (CC) messages may be displayed to the customer:
Note: The customer only sees the CC text in the vehicle displays. The ID code can be identified by
the Key Reader.
CC message ID code
Check charging cable ID 802 or ID 808
Grid power too low ID 803
Charging not possible ID 804
Additionally, the following fault codes may be stored in the EME (electrical machine electronics) fault
memory:
Fault code Text
222833 Charge management: CC message 803, grid power too low
222834 Charge management: CC message 804, charging not possible
222842 Charge management function: Fault during the charging procedure
222846 Charge management function: Fault during the charging procedure
CAUSE
TIS Service Bulletin Page 1 of 3
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/507… 6/3/2019
A fault when charging the vehicle can be due to various causes:
• The charging cable was not correctly plugged into the vehicle charging plug
• The charging cable did not lock completely into position
• The internal fuse (ground fault circuit-breaker) in the charging cable has detected a residual current
and switches off
• Voltage supply problems related to the charging infrastructure (public grid or customer home grid)
Note: When an under-voltage (below 90V AC) is detected in electrical power grid, the cable stops
charging. The cable will try to restart after 5 minutes if grid voltage rises to at least 90V. During this undervoltage
condition, the red “FAULT” LED will be displayed on the OUC control panel. This may result in “Grid
Faults” to be stored in the vehicle.
Note: To address this customer concern, the OUC software (as of suffix 03 in the AI number,
on the back label) has been upgraded with enhanced charging strategy.
PROCEDURE
In the event of a customer complaint, refer to “B611918 Attachment 1 High Voltage Charging Cable
troubleshooting guide.pdf”
.
Important warning for working on the high-voltage systems:
Only properly trained personnel, who have passed all applicable technical training courses, should
perform any maintenance or repairs on any Hybrid or Electric Vehicle. Work performed by unqualified
persons may result in severe injury or damage to the vehicle. Additional information is found in
Repair Instruction 61 00… Observe safety instructions when handling electric vehicles.
Note: For more information, the OUC manufacturer’s Safety Guidelines recommendations (pages
4-9) in Second Gen. Occasional Use Cable Charger Manual (Attachment 2).
PARTS INFORMATION
Part Number Description Quantity
61 44 6 818
634
Standard cable/ Mode 2 charge cable/ Standard charging cable with
temperature sensor 1
WARRANTY INFORMATION
Not applicable.
ATTACHMENTS
View PDF attachment M610119 Attachment 1 High Voltage Charging Cable troubleshooting guide.
TIS Service Bulletin Page 2 of 3
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/507… 6/3/2019
View PDF attachment M610119 Attachment 2 2nd Gen. Occasional Use Cable Manual.
[ Copyright ©2019 BMW of North America, Inc. ]
TIS Service Bulletin Page 3 of 3
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/507… 6/3/2019
Attachment 1 to SI M610119 May 2019
High Voltage (HV) charging cable troubleshooting guide
Important warning for working on the high-voltage systems:
Only properly trained personnel, who have passed all applicable technical training courses,
should perform any maintenance or repairs on any Hybrid or Electric Vehicle. Work performed
by unqualified persons may result in severe injury or damage to the vehicle. Additional
information is found in Repair Instruction 61 00… Observe safety instructions when handling
electric vehicles.
In the event of a customer complaint, proceed as follows:
1. Perform a visually inspection of the Occasional Use
Charging cable (OUC) for external damage.
Replace the OUC if damage is found.
Note: All standard OUC chargers perform an
automatic reset (self-test) when the power input plug
is unplugged from the A/C grid wall outlet, and
immediately plugged back in.
Note: The Second Generation OUC charger is
easily identified by its bright yellow electrical cord. The
updated OUC has a lower output current (10A)
compared to its predecessor which may result in longer
charging times.
See the attached link to the manual for more
specifications.
2. Perform the following diagnostic procedure for the OUC:
1. Disconnect the charging plug from vehicle.
2. Disconnect the OUC plug from the A/C wall outlet.
3. Wait 5 seconds.
4. Re-connect the OUC plug to the A/C wall outlet.
5. Wait until the Power LED shines green steadily.
a. if not, go to step 8
6. Connect the OUC to the vehicle charge socket again.
7. Charging should start automatically.
8. If there is still an indicator light (displayed or flashing) on the OUC control panel:
a. Perform fault diagnosis according to the instructions displayed on the rear surface of the
control panel or according to the operating instructions of the OUC.
Refer to section 5 of the charging cable manual (Attachment 2 to this SIB):
SecondGenOccasionalUseCableManual.pdf
3. If the Power LED indicator shines green
steadily on the OUC control panel after the
charger self-test:
Connect the OUC to the vehicle charging
socket, and push it in until it latches
securely.
Note: Make certain that the charging
cable connector fits correctly in the charging
socket and latches properly.
3a. If the charging procedure does not start, proceed as follows:
Check whether the charging procedure starts with a “Known Good” standard OUC
If the charging procedure starts with the “Known Good” OUC; replace the defective OUC
Submit a TSARA case titled “OUC Replacement”
3b. If the charging procedure does not start with a “Known Good” OUC:
Run diagnosis with the latest ISTA version and follow the recommended test plans
3c. If the charging procedure starts without problems:
Perform the charging test plan diagnosis with ISTA to verify the charger is functioning properly,
and charging according to specifications
If no faults could be identified either on the OUC or vehicle; the problem may be caused by the
charging infrastructure such as the public electric grid or the customer home grid
If so, and if the issue continues:
Ask the customer to use a different (dedicated) electrical outlet for charging the vehicle
Also (if possible) verify that the home grid connection corresponds to charging
recommendations
Charging cable voltage supply recommendations
When charging with the standard OUC charger only use:
A properly grounded, dedicated wall outlet (only used for charging),
capable of supplying a minimum of 15A,
and if necessary, qualified and tested by a licensed electrician.
Do Not use the standard OUC charger in combination with:
Electrical extension cords
Multi-outlet power strips
Voltage surge protectors
Note:
For more information refer to the OUC manufacturer’s Safety Guidelines recommendations
(pages 4-9) in Attachment link:
SecondGenOccasionalUseCableManual.pdf
Attachment 2 to M610110 May 2019
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SEOCONTENT-END
SI M61 01 19
May 2019
- COMPATIBILITY: Wall Connector is compatible with all Tesla models: Model S, Model 3, Model X and Model Y.
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
- Up to 9x Faster Charging Speed: The Emporia electric vehicle charger provides up to 46 miles/hour charging speed via hardwired connection (48 amp - up to 9x faster than a standard wall outlet) or up to 38 miles/hour via the NEMA plug (40 amp).
- Versatile Installation Options: Preconfigured for NEMA Type 14-50P compliant with 2017 NEC Section 625.17 for up to 40A or convert to Hardwired for up to 48A. Professional installation recommended for optimal safety and performance.
- Safety, Certification, and Peace of Mind: UL listed and ENERGY STAR certified, meeting stringent standards (NEC 625, SAE J1772, UL 817, UL 991, UL 2231, UL 2251, and UL 2594).
- Get the Benefits of Smart Charging: Connect via 2.4 GHz WiFi to access real-time energy data and manage charging from your mobile device. Schedule charging sessions to optimize utility rates and performance.
- Universal Compatibility: Equipped with a secure SAE J1772 connector, compatible with all EVs in North America, including Tesla, Chevrolet Bolt, VW ID 4, Nissan Leaf, Ford Mustang Mach-E, IONIQ 5/6, BMW
i3, i4, iX, Audi, and Jeep Wrangler 4xe.
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features.
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV charger charges up to 7 times faster than a 110V outlet, delivering 30 mi/hr. It features a J1772 connector for all non-Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle, requiring a 40A or 50A circuit. For Tesla EVs, this will require an adapter.
- ❤ [Question & Answer: Why can't find the device on app? or Can't find the device after changing phones]: Solutions: 1. Confirm your phone to connect with the 2.4Ghz wifi, not connect the wifi whose name has 5G suffix; 2. Turn on the wifi and bluetooth of the phone; 3. Factory Reset/Wifi reset: Pull out the charging gun, simultaneously long press the Ⓐ button and time button on the product screen until it shows "Factory Reset/Wifi reset". 4. Re-start and add your device.
- ❤ [NO Need to Install the Additional GFCI Breaker & Why No Power When Using the Nema 5-15p to 14-50R Adapter]: Built-in CCID20 leakage detection and protection device, it is no need to install additional GFCI breaker for NEMA 14-50 receptacles. [Kindly Note When Using the 5-15P Adapter]: 1. Please confirm whether the Adapter cable is used for EVs before choosing the adapter cable. 2. The EV Chargers have a different wiring sequence than RVs even though they are the same adapter, so that causes the adapter you bought to not work.
- ❤ [6X Faster with ETL, FCC and CE Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594 & Compatible with all EVs and PHEVs Sold in North America]: Say goodbye to slow level 1 ev charger and enjoy 6X faster charging. Designed with J1772 TYPE 1 standard connector, compatible with Tesla (Adaptor Needed), Ford, GM, Nissan, Audi, Kia, Honda, BMW
, Kia, Hyundai, Gmc, Chevy, etc.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.
- ❤ [Up to 7.68kWh High Speed Charging & Adjustable Amperage from 16A to 32A by Screen Button or APP]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- Durable and Safe - This electric car charger is made of high-grade rugged materials, FCC and CE certified. The intelligent chip design of its control box can keep monitoring the charging status at any time, and the protection level of the housing is IP66 and the fire rating is UL 94 V-0.
- Contact Us Anytime - This electric vehicle charger has a 1-year warranty, if you feel that the product doesn't meet your expectations, please feel free to contact us and we will solve the problem.
- RAPID CHARGE AT 4X THE SPEED: Our Asani level 2 EV charger provides lightning-fast speed, delivering four times the charging power. Plug into a 240V outlet and enjoy up to 48 miles of range in just 4 hours, ensuring you're always ready to go.
- UNIVERSAL COMPATIBILITY: Our Type 1 charger is designed to both 240V and 120V household plugs with the included adapter cable. Works with popular EVs, including popular models from Toyota, BMW
, Hyundai, Ford, VW, Nissan, Kia, Audi, and many more.
- EXTENDED REACH: With a 16.5-foot cable, the Asani EV charger provides flexibility. Its plug-&-play design ensures ease of use, while LED indicator lights keep you updated on charging status. Included adapters and a storage bag enhance portability.
- ON-THE-GO CONVENIENCE: Our portable electric vehicle charger comes with a storage bag and is crafted from anti-rolling, anti-scratch material, making it perfect for outdoor adventures. With an IP66 waterproof rating, it's built to withstand the elements.
- SAFE CHARGING GUARANTEED: This electric car charger boasts CE certification and comes equipped with built-in protection against lightning, over-voltage, under-voltage, over-charge, and over-current, ensuring the utmost safety for your vehicle.
- 9X FASTER than your portable basic charger: EVIQO electric vehicle charging stations are set as a plug-in level 2 EV charger 40 Amp (9.6 kWh) by default. Plug & Charge, no electrician needed. NEMA 14-50 outlet (up to 50A circuit) required. To make EVIQO a 48Amp EV charger level 2 (11.5 kWh), hardwire electrical installation required (remove input cable and prepare a custom whip, 60A or more circuit required). Adjustable current intensity: 1A increment in EVIQO app + hardware dip switch. US-based customer support Mon-Sat, 8 AM - 4 PM PT.
- SAFE, USA CERTIFIED: EVIQO electric vehicle charging equipment is UL compliant, Energy Star, ETL and FCC certified EV car charger level 2 with 3-year Warranty. EVIQO EV charging station is weatherproof: outdoor EV charger / indoor electric vehicle charger. EVIQO home EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules and save costs during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your home EV charger level 2. EVIQO solar EV charger box consistently enhances its firmware with remote OTA updates.
- COMPATIBLE WITH ALL EVs: EVIPOWER NEMA 14-50 EV charger is equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevy Bolt, Chevy Volt, VW ID 4, Nissan Leaf Charger, Polestar 2, Ford Mach E Charger, IONIQ 5 / 6, Kia Nino, EV6, EV9, Mercedes EQS, Audi, Rav4, Jeep 4xe Charger (This is J1772 level 2 charger, adapter required for Tesla).
- FIRST-IN-CLASS: EVIQO level 2 EV chargers offer EXTRA LONG EV charging cable 25' and EXTRA LONG 37" input cable.
- MUST VERIFY: NEMA 14-50 OUTLET This 32A charger requires a dedicated 240V/50A circuit with a 4-prong NEMA 14-50 outlet (North American electrical code compliance). Check your electrical panel/garage for this receptacle before purchase
- FAST & SMART CHARGING: Up to 7.68kWh High Speed Charging, this Newest 32A Level 2 EV charger with NEMA 14-50 plug supports (8A/10A/12A/16A/20A/24A/32A) adjustable currents to meet your various charging needs. 32A for fast emergency charging, 20A/24A /10/8A for overnight charging. The 1-12 hour delay function prevents costly peak-hour electricity bills, you can stagger the peak period of use to save electricity and reduce load. Perfect for the busy American lifestyle, it minimizes downtime.
- WORKS WITH ALL J1772 EVs AND HYBRIDS: Whether you're on a family road trip or charging at home after a busy day, our 32A Level 2 SAE J1772 charger is designed to work seamlessly with all electric vehicles and plug-in hybrids(North American Standard). You can be confident that your vehicle will always be ready for your next adventure, no matter where the road takes you. Designed with J1772 TYPE 1 standard connector, Ford, GM, Nissan, Audi, Kia, Honda, BMW
, Kia, Hyundai, Gmc, Chevy, etc.
- SAFETY & RELIABILITY: Safety is our top priority. Our charger is equipped with advanced safety features like overvoltage, overcurrent, overheating protection, and IP66 waterproof rating. Certified by FCC and CE, its intelligent chip continuously monitors the charging status, while the housing has an IP66 protection level and a UL94V-0 fire rating. This means you can charge your EV with peace of mind, knowing that you and your loved ones are safe during every charge.
- STAY INFORMED, STAY IN CONTROL: After researching the preferences of 10,000 US EV users, the Ecogenix R&D team found that 98.6% wanted a clearer display on their vehicle chargers. In response, our 32A Ecogenix charger features an enhanced TFT screen, which, while compact, provides real-time updates on voltage, current, and power load—ensuring all essential information is easily visible during every charge.
- Fast and Efficient Charging---The Seguma level 2 EV charger is equipped with NEMA 6-20 Plug, offers 240V, 16A, 3.84kW output current, approximately 4x faster than 8A level 1 ev chargers, reducing the time required to charge an electric vehicle.
- Level 1+Level 2 EV Charger--- This portable ev charger is equipped with NEMA 6-20 plug (Level 2 circuits, 240V, 16A) and attached a NEMA 5-15 adapter (Level 1 circuits, 120V, 12A), Whether you have access to a standard household outlet or a dedicated EV charging station, our electric car charger adapts to your charging needs.
- Universal Compatibility--- Seguma 16A j1772 Charger is engineered with standardized J1772 connector, works flawlessly with any electric vehicle featuring a j1772 charging port. Whether you drive a Ford, Kia, Chevrolet Bolt, or any other EV model, this evse level 2 charger ensures hassle-free charging every time.
- Intelligent Charging Features---Feature with built-in advanced chipset, Seguma ev charger provides extensive protection against lightning, leakage, grounding issues, over and under voltage, overcharging, excessive current, and overheating. Additionally, the ev level 2 charger automatically shuts off once your vehicle is fully charged, enhancing car safety. Tips: We recommend installing a circuit breaker on your home circuit for added safety measures.
- Extended 25FT Cable Length---With an impressive 25-foot cable, you can conveniently charge your EV at home or using public charging stations. Its internal copper wires ensure top conductivity, while the TPE flame-retardant jacket adds durability. Plus, this ev charging cable is IP66 waterproof and dustproof, enduring temperatures from -30°C to 45°C.
- Engineered by Autel, the industry-leader in automotive diagnostic tools since 2004, the MaxiCharger Home is a Level 2, 240 Volt electric vehicle (EV) charging station that can charge any EV or plug-in hybrid up to 9X faster than a Level 1 regular outlet charger.
- The advanced Autel Charge mobile app allows you to track, manage, schedule, and optimize smart EV charging anytime to take advantage of off-peak electricity rates. Adjustable power output up to 50 Amps allows you to choose what works best for your home and lifestyle, helping to avoid costly electrical upgrades.
- A durable 25-foot cable, sturdy construction, and high-grade materials provide maximum weather resistance. A NEMA 4X protection rating provids safe and reliable indoor and outdoor usage in any climate.
- Wi-Fi, Bluetooth, and Ethernet connectivity options ensure automatic OTA (over-the-air) firmware updates and seamless connectivity and communication with your mobile device. The optional start and stop RFID card functionality can prevent unauthorized use.
- A 3-year warranty, 24/7 support from the best-in-class charging stations customer service, and automatic updates will deliver safe and secure electric vehicle charging for years to come.
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