Bluetooth Connection is Lost During a Phone Call – 2014-2019 Mini

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NHTSA ID Number: 10161587

Manufacturer Communication Number: M840319

 

Summary

BLUETOOTH CONNECTION IS LOST DURING A PHONE CALL. During an active call the call audio autonomously switching from the vehicle hands-free system to the phone. The Bluetooth connection returns after a vehicle sleep cycle (20 minutes).

 

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
MINI CLUBMAN 2017
MINI COOPER 2014-2019
MINI COOPER S 2014-2017, 2019

 


SITUATION

During an active call, the call audio autonomously switching from the vehicle hands-free system to the phone. The Bluetooth connection returns after a vehicle sleep cycle (20 minutes).

Note: This only affects vehicles equipped with Head unit Basic or Entry Head unit. It does not apply

to vehicles equipped with option code 609 (Navigation system).

 

CAUSE

Head unit software.

 

CORRECTION

Check and update the Integration Level (I-Level) with ISTA 4.18.1x or higher.

Target I-Level is as follows:

  • F056-19-07-5xx

 

PROCEDURE

  1. Duplicate the issue
  2. Read out the current vehicle Integration Level.

If the vehicle I-Level is lower (older) than-

  • F056-19-07-5xx

Program and encode the vehicle with ISTA 4.18.1x or higher.

Then retest the vehicle

If the vehicle I-Level matches or is higher (newer) than:

  • F056-19-07-5xx

Do not program the vehicle

Perform vehicle test with ISTA and perform the corresponding test plan.

 Note: ISTA 4.18.1x is expected end of June 2019.

Until ISTA 4.18.1x becomes available, the following menu setting via the iDrive may reduce Bluetooth connection being interrupted.

  • Select Communication
  • Click on Manage mobile devices
  • Select the mobile device from the list
  • Click on Apps to uncheck, thus deactivating the function

Always connect a BMW-approved battery charger/power supply (SI M04 08 09) when performing programming.

For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation / Programming and Diagnostics / Programming Documentation.

 

PARTS INFORMATION

Note: Parts replacement will not provide a solution to this situation.

 

Programming and Encoding – Vehicle Control Units

The programming procedure automatically reprograms and encodes all vehicle control modules which do not have the latest software i-level.  If one or more control module failures occur during this programming procedure:

Please claim this consequential control module-related repair work under the defect code listed in this bulletin with the applicable AIR labor operations.

Please explain this additional work (The why and what) on the repair order and in the claim comments section.

For control module failures that occurred prior to performing this programming procedure:

When covered under an applicable limited warranty, claim this control module-related repair work using the applicable defect code and labor operations (including diagnosis) in AIR.



SI M84 03 19

May 2019

https://www.nhtsa.gov/recalls?nhtsaId=10161587

https://static.nhtsa.gov/odi/tsbs/2019/MC-10161587-9999.pdf

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Last update on 2024-05-15 / Affiliate links / Images from Amazon Product Advertising API

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